Comcast Xfinity User manual

Xfinity
Brand
Comcast
Model
Xfinity
Category
Digital Video Recorders (DVR)
Type
User manual

Comcast Xfinity offers endless entertainment options to enjoy on your terms. Watch live TV, On Demand shows and movies, and even use your mobile devices as a TV screen with the Xfinity TV app. With a vast library of content, including the latest hit movies and full seasons of popular shows, you'll never run out of things to watch.

Comcast Xfinity offers endless entertainment options to enjoy on your terms. Watch live TV, On Demand shows and movies, and even use your mobile devices as a TV screen with the Xfinity TV app. With a vast library of content, including the latest hit movies and full seasons of popular shows, you'll never run out of things to watch.

 XFINITY® TV 
DIGITAL SET-TOP BOX
User Guide
MO VID USER SIK 0112.indd 1 12/21/11 2:36 PM
Contents
3 Welcome to XFINITY
®
TV
4 XFINITY TV Quick Start Guide
5 Using Your Remote Control
6-12 Using Your On-Screen Guide
• MainMenuandQuickMenu
• TVListings
• GuideOptions
• ProgramInformation
• Reminders
• HighDenition
• XFINITY
OnDemand
• SearchPrograms
• Pay-Per-ViewEvents
• ParentalControls
• CallerIDtotheTV
• InteractiveTV
• Favorites
• DVRService
• DVRManager
13 The Comcast Customer Guarantee
14 How to Read Your Bill
15 Frequently Asked Questions
16-19 Digital Set-Top Box Connection
20 Digital Set-Top Box Activation
MO VID USER SIK 0112.indd 2 12/21/11 2:36 PM
3
XFINITY service not available in all areas. Not all services available with all XFINITY packages. Comparisons to Comcast’s offerings prior to
recent network upgrades. XFINITY On Demand selections subject to charge indicated at time of purchase. Compatible devices required for
Mobile App features. Airtime charges may apply. Check with your carrier.
Welcome to XFINITY
®
 TV 
Welcome to XFINITY®  — Endless Entertainment!
CongratulationsandwelcometoXFINITY
®
TVfromComcast.XFINITYgivesyouTVyourway.Watchwhatyou
wantanytimeandanywherewithOnDemandchoicesonTVandonline.Catchuponthelatestepisodesandfull
seasonsofyourfavoriteshows,orndthelatesthitmovies,kidsprogramming,musicandmore.
• Enjoytheworld’sgreatestcollectionofOnDemandshowsandmoviesavailableonyourTV,streamingonline
atxnitytv.com,andnowonyouriPad
®
,iPhone
®
andiPodtouch
®
withtheXFINITY
™
TVapp.
• ManyOnDemandmoviesavailablethesamedayasDVDand28daysbeforeNetix
®
andRedbox
®
.
• WithAnyRoom
®
OnDemand,youcanstartwatchingashowinoneroomandnishinanotherroomin
yourhome.
• WiththeXFINITYTVapp,youcanturnyouriPad,iPhoneoriPodtouchintoaTVscreentowatchyour
OnDemandshowsandmoviesanywhere.
ThisguideprovidesyouwithdetailedinformationonhowtouseandenjoyyournewXFINITYservice.From
searchtoolstoParentalControlstoFavorites,withXFINITYyouhaveavarietyoffeaturesavailableforexploring
theentertainmentuniverse.
Learn more at xfinity.com . Thank you for choosing XFINITY from Comca st!
Community onNBC
MO VID USER SIK 0112.indd 3 12/21/11 2:36 PM
4
XFINITY TV Quick Start Guide
* Not available in all areas. Certain services are available as part of other levels of service.
Find Shows
Find Shows
Find Shows — Search TV and On Demand pro grams.
1. Select
Find Shows
Find Shows
fromtheQuickMenu.
2. Use

toselectasearchoptionandpress .
TV Listings — View your local TV Listings.
1. Press toviewTVListings.
2. Use
toviewlistingsinhalf-hourincrements;presstheDay
-
/+buttontojumpaheadorback
24hours.Selectaprogrambypressing
.
Main Menu — Access all your XFINI TY features.
1. Press twicetoaccesstheMainMenu.
2. Use

tonavigatethroughtheselections.
3. Press
tomakeyourselection.
XFINITY On Demand — Your guide to instant entertainment!
1. Press ontheremoteorsimplytunetoChannel1.
2. Use

tohighlightamovieorprogramlistingandpress .
3. Towatch,select
or .
DVR — Available to record your favorite shows.
1. WhileviewingTVListings,highlighttheprogramtorecordandpress onyourremote.Or,
whilewatchingliveTV,simplypress
.
2. FromtheProgramInformationscreen,select
toviewallrecordingoptions.
High Definition* — Lots of HD choices.
1. Press andselect .
2. SelecttoviewHDprogramsbyguide,time,channelorselectSearchHD.
3. Whilechangingchannels,select
Watch in
Watch in
directlyfromtheFlipBar.
iTV* — Go beyond just watching TV with Interactive Telev ision.
1. Watchforon-screenpromptsaboutincomingcalls,programsorproductsanduse

to
navigate.
2. Press
orselect“X”toreturntoliveTV.
Parental Controls — Block channels, titles or ratings.
1. Press twicetoaccessParentalControl.
2. CreateaLocksPersonalIdenticationNumber(LocksPIN).
3. Select
tolockbyMovieRating,TVRating,TVContentorChannel.
Favorites  — Save the channels you watch most often.
1. Tosetup,press andselect .
2.Toaccess,press
onyourremotewhilewatchingTVorviewingTVListings.
MO VID USER SIK 0112.indd 4 12/21/11 2:36 PM
5
Using Your Remote Control
Your remote may vary slightly from the one pictured here, but the basic functions should remain the same. Some features require your remote to
be programmed for operation and may not be available in all areas.
AUX: Whenprogrammed,enablescontrolofyourDVD
player,VCRoraudiodevice.
TV: Whenprogrammed,enablescontrolofyourTV.
Cable: EnablescontrolofyourDigitalSet-TopBox.
Power:TurnsonorofftheDigitalSet-TopBox,TVorAUX
component.
Setup: ProgramsyourremotetocontrolyourTV,DVD
player,VCRoraudiodevice.
All On:Turnsonoroffallofthedevicesprogrammedinto
theremotecontrol.
On Demand: ProvidesaccesstoOnDemand.
Video Controls: ControlOnDemandandDVRviewing—
play,pause,fast-forward,rewindandstop.IntheAUXmode,
thesebuttonswillcontrolaVCRorDVDplayer.
Instant Replay: Jumpsback15secondswithinaprogram
withDVRservice.
My DVR: DisplaystheDVRMenuoptions.
Live:SkipsforwardtothelivepointofaprogramwithDVR
service.
Lock:Restrictsviewingorpurchaseofachannelorprogram.
Day
–
/+:WhileviewingTVListings,jumpaheadorback24
hoursatatime.
Page Up/Down:Displaysthenextorpreviouspageof
programlistingsintheon-screenguide.Alsoskipsaheador
skipsback5minuteswithDVRserviceorOnDemand.
Arrows:Movesthehighlighttothenexteldwithinthe
on-screenguide.
OK/Select:Selectsahighlighteditem.Alsodisplaysthe
Mini-GuidewhilewatchingTV.
Guide:ShortcuttoTVListings.
Info:Providesadescriptionofaprogram.
Menu:Entersorexitstheon-screenguidemenus.
Exit:ExitsguidescreensandreturnsyoutoviewingTV.
Last:Returnsyoutothepreviouschannelorguidescreen.
FAV:Allowsyoutoviewandsetupyourfavoritechannels.
Input TV/VCR:Incablemode,thisbypassestheDigitalSet-
TopBox.InTVandAUXmode,thisselectsavailableinputs.
Swap:Jumpsbetweentwotunerssoyoucancontrolthe
playbackoftwochannels.
MO VID USER SIK 0112.indd 5 12/21/11 2:36 PM
6
Main Menu and Quick Menu
TheMainMenuandQuickMenusaretheportalstoyourguide.
1. Press
twicetodisplaytheMainMenuoroncefortheQuick
Menu.
2. Use

tonavigatethroughadescriptionofeachfeature.
3. Press
tomakeyourselection.
TV Listings
1. ToaccessTVListings,press orselect fromtheQuickMenu.
TVListingsarecolor-codedtohelpyouidentifydifferenttypesof
programs.
2. Press
tomoveforwardintimebyhalf-hourincrements,orpress
tojumpahead24hoursatatime.
3. Press
toviewchannelsonepageatatime,or

tonavigate
throughtheguide.
4. Press
totunetoaprogram.Iftheprogramisonatalatertime,
theProgramInformationscreenwilldisplay.
Tip
WhenviewingTVListingsbytimeorbychannel,press totoggle
betweenthetwooptions.ToaccesstheMini-GuideofTVListings,press
whilewatchingTV.
Movies Purple
Sports Green
Kids Programs Light Blue
Using Your On-Screen Guide
Guide Options
Guide Settings —SelectSetupfromtheMainMenutocustomizeyourguide,includingcolors,grid
heightandmore.
Language Settings—Tochangethelanguageofyouron-screenmenusortheaudiolanguageofyour
channelsandprograms—likeSAP,whenavailable—selectSetupfromtheMainMenu.TVListingsand
programdescriptionswillremaininEnglish,eveniftextlanguagesettingsarechanged.
Closed Captioning
—YoucanonlyaccessClosedCaptioningthroughtheguideifyouhaveanHD
boxconnectedwithHDMIorcomponentcables.Customerswithnon-HDSet-TopBoxesneedtoaccess
ClosedCaptioningsettingsthroughyourTVandshouldrefertothemanufacturer’sinstructionsonhowto
enablethisfeature.IfyouhaveanHDbox:TurntheDigitalSet-TopBoxoff,butleavetheTVseton.Press
MenuonthefrontpanelofyourDigitalSet-TopBoxorremotecontrolandnavigatetoClosedCaption;
press
toEnabledorDisabled.
Messages—MessagessentoccasionallybyComcastannouncenewservices,specialpromotionsor
otherinformation.Anenvelopemessageindicator
willappearontheMainMenuandTVListings
screens,andaredlightwillappearonyourDigitalSet-TopBox.SelectMessagesfromtheMainMenu
toview.
Music
—Musicchannelsprovidecontinuousmusicinavarietyofformats24hoursaday.Select
Find Shows
Find Shows
fromtheQuickMenu,thenMusic.Highlightyourselectionandpress .
Weather
—SelectLocalWeatherfromtheMainMenutoviewup-to-datelocalweatherconditionsanda
three-dayforecast.
If the on-screen guide displayed and features discussed in the following pages do not represent the guide and features you see on your
television, call Comcast customer service at 1-800-XFINITY or visit comcast.com/welcome to download a user guide for your area.
MO VID USER SIK 0112.indd 6 12/21/11 2:36 PM
7
Program Information
Viewdetailedinformationaboutashowwhilebrowsingthelistingsor
watchingTV.
• Press
whilebrowsingTVListings,orpress twicewhile
watchingTV.
Reminders
Setrecurringremindersforprogramsthatinterestyou.
1. HighlightaprograminTVListings.Press
andRemind .
Followthepromptstosetorcancelareminder.
2. AreminderwillappearatthebottomofyourTVscreenafewminutes
beforetheprogrambegins.
3. Whenthereminderalertappears,press
totunetotheprogram,
or
tocancel.
High Definition
Ifyouhaveahigh-denition(HD)television,youcanenjoyHD
programmingwithanHD-capableSet-TopBox.YourHDboxshouldread
HDTVCapableorHDMIonthefront.
1. Press
onceandselect .
2. Makeyourselectiontoviewbyguide,timeorchannel.Or,select
SearchHDtondspecicHDprograms.
Watch in HD
Ifyouarewatchingaprograminstandarddenitionandthesame
programisairinginHDonanotherchannel,
Watch in
Watch in
willdisplayon
theFlipBar.Bypressing
,you’lltunedirectlytothatHDchannel.
Using Your On-Screen Guide
HD programming is limited to the programming provided to Comcast in HD format by the programming provider. Monthly HD equipment charge
applies. Certain services are available separately or as a part of other levels of service. Basic service is required to receive other levels of
service.
MO VID USER SIK 0112.indd 7 12/21/11 2:36 PM
8
XFINITY On Demand
OnDemandshowsandmoviesavailableonyourTVandonline—
anywhereandanywayyouwant.
1. Press
ortunetoChannel1.
2. Use

toselectacategory,thenhighlightamovieorprogram
listingandpress
.Newprogramsaddedinthelastsevendays
willdisplayas
.Programsintheirlastsevendayswilldisplayan
enddate.Tondoutexactlyhowlongaprogramwillbeavailable,
press
toviewtheinformation.
3. Select
or .TowatchaFREEpreview,select beforeyou
purchasetheprogram.SelectYestoconrm.
Controlling On Demand
Press torewind, tofast-forward, toplay, tostopand
topause.ThePage
buttonsallowyoutoskipaheadorskip
backin5-minuteintervals.
Search On Demand
SearchforOnDemandprogramsbyenteringasearchterm.
1. Press
andselectSearchfromtheOnDemandMainMenu.
2. Usetheon-screenkeyboardtoenteratitle,actor,director,keyword
orprovider,suchastheFoodNetwork.
3. Press
toselecteachletterand
todelete.
4. Theresultsareprovidedinorderofrelevance,notalphabetically,
puttingthemostpopularmatchesatthetopofthelist.
Using Your On-Screen Guide
XFINITY On Demand programming and services not available in all areas. Programming subject to change. On Demand selections subject to
charge indicated at time of purchase. Some Help & Services programs may show a minimal transaction charge that is immediately credited
back to your account. Program availability subject to service level. Monthly fees and subscription service fees may apply. Certain services are
available separately or as a part of other levels of service. Basic service is required to receive other levels of service.
XFINITY On Demand Options
Prevent Unauthorized Orders—ParentalControlscanbeusedwithOnDemand.Torestrictviewing
ofcertaincontent,refertotheParentalControlssectionorvisitcomcast.com/parentalcontrolsformore
information.
On Demand Saved Programs —Whenyoustopaprogram,mostshowsaresavedforupto48
hours;however,mostprogramsunder20minutesarenotsaved.Toaccess,gototheOnDemandMain
MenuandselectSavedPrograms,highlighttheprogramandviewtheprograminformationtomakeyour
selection.
AnyRoom
®
On Demand—EverythingwithinSavedProgramsisavailableonALLtheDigitalSet-Top
Boxesinyourhome.Youcanstartwatchingaprograminoneroom,stop,andresumewatchingin
another.
MO VID USER SIK 0112.indd 8 12/21/11 2:36 PM
9
Using Your On-Screen Guide
Search Programs
1. Select
Find Shows
Find Shows
fromtheQuickMenu,highlightaseachoptionand
press
.
• SearchTV&OnDemand—SimultaneouslysearchacrossTV
andOnDemandprogramsbyenteringasearchtermusingthe
on-screenkeyboard(availableonmostDigitalSet-TopBoxes).
Searchbytitle,actor,director,keywordorprovider—theresults
areprovidedinorderofrelevance.
• ByCategory—Whenyouselectmovies,sportsorkids,the
resultsshowprogramscurrentlyinprogress.Toviewprograms
scheduledforalatertime,press
.
• ByChannel—Press

toviewtheprogramslisted,orenterthe
channelnumber.Youcantogglebetweenlistingsbychannelor
timebypressing
.
2. DVRcustomerscangotocomcast.net/newguidetolearnabout
additionalSearchoptions.
Saved Searches
TVListingsareupdateddaily.Ifasearchyouranwasnotsuccessful,you
can
thesearchandrunitlaterwithouthavingtospelloutthesearch
termagain.
1. TorunSavedSearches,select
Find Shows
Find Shows
fromtheQuickMenuand
selectSavedSearches.
2. Use

toviewyouroptionsand tomakeyourselection.
3. Themaximumnumberofsavedsearchesis15.Whenthelistisfull,
theoldestSavedSearchisdeletedautomatically.
Pay-Per-View Events
1. FromtheMainMenuortheSearchMenu,selectPay-Per-View
Events.
2. Highlighttheprogramyouwishtowatchandpress
.
3. Press
toreturntowatchingTVor twicetoreturnto
theMainMenu.Areminderisautomaticallysetwhenaprogram
isordered.
4. TocancelaPPVorder,press
onyourremotetwice,selectPay-
Per-ViewEventsand
.
5. Highlighttheorderedprogramwithacheckmarkbesideitandpress
.SelectCanceland .
Pay-Per-View programming not available in all areas and is subject to charge indicated at time of purchase. Programming subject to change.
MO VID USER SIK 0112.indd 9 12/21/11 2:36 PM
10
Parental C ontrols
Comcastprovidestoolssoyoucanpreventyourkidsfromseeing
programsyoudon’twantthemtowatch.Youcanblockspecic
channels,titlesorshows,hideadulttitles,andpreventyourchildrenfrom
purchasingprogramswithoutyourconsent.Formoreinformation,visit
comcast.com/parentalcontrolsorcall1-866-781-1888.
1. Press
twicetodisplaytheMainMenuandselectParental
Control.Or,whilewatchingaprogramorchannelyouwishtolock,
press
andselect .Whensettinglocksforthersttime,you
willbepromptedtocreateaLocksPersonalIdenticationNumber
(LocksPIN).
2. Use

tochooseyourselections—includinglocksbyMovie
Rating,TVRating,TVContentorChannel—andpress
.A
Lock
iconwillappearnexttotheratingsyoulocked,aswellasthe
ratingsthataremorerestrictive.
Tip
TosetParentalControlsquickly,setMovieRatingandTVRatingLocks.
TheselocksblockbothOnDemandandTVprogrammingthathasthe
ratingsyouselect.Theyareperhapsthemostcomprehensivelocks
availableintheguide.IfyouforgetyourPurchasePINorLocksPIN,call
Comcastcustomerserviceat1-800-XFINITYtoreset.
Using Your On-Screen Guide
Parental Control Options
TV Rating Locks—BlockallshowswithaspecicTVrating.
TV Content Locks—AllowyoutolockTVratingsby:Violence,SuggestiveDialogue,SexualSituations
andLanguage.TheselocksdonotapplytoOnDemandprogramming.
Master Locks—AllowunrestrictedaccessandtheoptiontotemporarilyBypassLocksorpermanently
ClearLocks.
Service Locks—BlockaccesstoallOnDemandprograms.
Hide Titles
—Replacesthetitlesofmature-audienceprogramsratedAdultorTV-MAwithintheon-
screenguidewiththewords“AdultProgramming”or“TV-MAProgramming”.
PINs Setup—RestrictsunauthorizedordersofOnDemandprogramsandPay-Per-ViewEvents.
MO VID USER SIK 0112.indd 10 12/21/11 2:36 PM
11
Caller ID to the TV
WithXFINITY
®
Voice,TVandInternet,youcangettheconvenienceof
CallerIDonyourTV.
1. AnoticationbannerwilldisplayonyourTVwhenanincomingcallis
received.Toclosethebanner,press
onyourremote.
2. TochangeCallerIDsettings,press
onyourremoteandselect
.Use

tonavigate.
3. Visitcomcast.net/calleridtondoutifyourlevelofserviceand
equipmentqualifytoreceiveCallerIDtotheTV.
Interactive TV
Setreminderstofavoriteshows,learnaboutadvertisers’productsand
services,andshopwithyourremote.
• YourTVwillpromptyouthroughmostfunctions.Simplyuse

tonavigate,
tomakeaselectionand toreturntolive
broadcasting.
• ForShop-by-Remote,tunetotheHSNchanneltogetstarted.
• Formoreinformation,visitcomcast.net/newguide.
Favorites
Createupto5FavoriteListsofchannelsyouwatchmostoften.
1. Press
twiceandselectFavoriteListsSetup.Or,press on
yourremoteandselect
.
2. Tonameyourlist,select
anduse

tonavigate.Press
toselecteachletterand
toaccept.
3. Select
toaddorremovefavoritechannelsandchooseyour
favoritesbypressing
.Saveyourlistbyselecting .
4. Tolockyourlisttopreventothersfromediting,choose
andfollow
theprompts.
5. Toexit,select
or onyourremote.
Using Your On-Screen Guide
Favorites Opt i o ns
Access Favorite Lists—WhilewatchingTV,press onyourremote.Continuetopress toscroll
throughyourfavoritechannels.FromTVListingsortheMini-Guide,press
anduse

toviewyour
favoritechannels.Continuetopress
toscrollthroughallSavedLists.
Add or Delete Favorite Lists—FromtheMainMenuselectSetup,thenchooseFavoriteListsSetup
and
tocreateanewlistand todelete.
Add or Remove Favorite List Channels—FromFavoriteListsSetup,highlightaFavoriteListand
press
.Select toaddchannelsor againtoremovechannels.
Caller ID to the TV feature is limited to outlets connected to a compatible Digital Set-Top Box or DVR. For restrictions and complete details,
visit comcast.net/callerid. Interactive TV features not available in all areas.
MO VID USER SIK 0112.indd 11 12/21/11 2:36 PM
12
DVR Recordings
Recordyourfavoriteshowsandwatchthemwheneveryouwant.For
moreDVRfeatures,visitcomcast.net/newguide.
• WhileviewingTVListings,highlighttheprogramyouwishtorecord
andpresstheRecord
buttononyourremote;torecordaseries,
press
twice.
• WhilewatchingliveTV,simplypressRecord
.
• Toplayarecording,press
andselectMyRecordings.Highlight
aprogramandpress
.Select tobegin.
Controlling DVR
• Pause ,Rewind orInstantReplay onyourremote.
Select
toreturntoliveTV.
• PressPause
,thenpressFast-Forward toviewslow-motion
inforwardmode.Or,pressPause
,thenRewind toview
slow-motioninreversemode.
• Pressthe
buttonsonyourremotetoskipforwardorskipbackin
5-minuteintervals.
AnyRoom® DVR
AnyRoomDVRallowsyoutowatchyourrecordedshowsinone
roomandresumewatchinginanother.AprimaryDVRcontrolsall
theDVRfunctionsandislinkedtonetworkedDigitalSet-TopBoxes
thatallowyoutowatchyourrecordings.Formoreinformation,visit
comcast.com/anyroomorcall1-800-XFINITY.
1. ToaccessrecordingsonanetworkedDigitalSet-TopBox,press
andalistofrecordedprogramsisdisplayed.
2. Viewthelistofrecordingsbydateorbytitlebypressing
.
3. Highlightarecordingandpress
toplay,orviewoptionsfromthe
informationscreen.
4. Select
toresumefromthepauseorresumepointofaprogram
previouslywatched,or
towatchfromthebeginning.
DVR Manager
ScheduleyourDVRrecordingsfromanycomputerwithanInternet
connection.
1. Togetstarted,gotoxnity.com/mydvr.DVRManagerisnot
compatiblewithretailDVRdevices,suchasTiVo
®
.
2. Onceactivationiscomplete,gotoxnity.com/tvandselectTV
Listingstondprogramsandschedulerecordings.
Using Your On-Screen Guide
DVR service requires an XFINITY TV subscription and DVR Set-Top Box. Monthly DVR service fee applies. An XFINITY TV subscription with DVR
service is required for DVR Manager. DVR Manager is not compatible with retail DVR devices, such as TiVo
®
. DVR features not available in all
areas. Call 1-800-XFINITY for details.
DVR Options
Search for Programs —ByselectingSearch&Record,youcanSearchbyTitle,SearchbyActor/
DirectororSearchbyKeywordtoquicklyndandrecordwhatyou’relookingfor.
Swap Between Two Programs—Press
toswitchbetweentwoprograms.Rewindwhatyouhave
missedorfast-forwardfromwhereyouhavepaused.Ifyouswitchbetweenthetwoprogramswithout
usingtheSwapbutton,youwilllosethebuffer.
The Comcast Customer Guarantee
Since 1963, Comcast has been dreaming big. We bring exciting products and unparalleled choice to
customers across America with our video, high-speed Internet, phone and online services. We push the
boundaries of innovation and creativity because we want to exceed our customer’s expectations. We are
committed to providing Comcast customers with a consistently superior customer experience. If for any
reason something goes wrong, we will work to resolve the issue quickly and as professionally as we can.
We make the following guarantees to our customers:
• We will give you a 30-day, money-back guarantee, on our video, voice or high-speed services.
If you’re not satisfied with your video, voice or high-speed service and wish to cancel for any reason, you can
do so in the first 30 days and get your money back. Simply return all equipment in good working order and
we’ll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard
installation.
• We will always be on time within your appointment window or we’ll credit you $20 or give you a
free premium channel for three months. As a courtesy, we will call you before we arrive at your home.
And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20 or give
you a free premium channel for three months.*
• We will resolve routine issues in one visit or we’ll credit you $20 or give you a free premium
channel for three months. After the first visit to your home, if we do not satisfactorily complete
installation or can’t resolve a routine issue, we will credit you $20 or give you a free premium channel for
three months. Additionally, we won’t charge you for a service visit that results from a Comcast equipment
or network problem.*
• We will treat you and your home with courtesy and respect. Our technicians will display their
Comcast identification clearly when they arrive at your home. They will be trained and equipped to
complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and
knowledgeable when you contact us.
• We’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience. You can
contact us regarding any service-related issue by calling 1-800-XFINITY or in any of the following ways:
Online via Ask Comcast
Live Chat online with a Comcast technician
Online Community Forum
Send us an email and receive a response within 24 hours
• We will offer easy-to-understand packages and provide you with a clear bill. Our packages are
designed to be straightforward. A call or visit to our website makes it easy to find a package that’s right for
you. We aim for the same clarity with our bills. You can view your monthly statement and service details
anytime by visiting xfinity.com.
• We will continually offer the best and most video choices. We’re working hard to bring more
choices to our customers instantaneously by using the full power of our advanced private fiber network
and decades of television experience. We will use On Demand to bring you dramatically more content
choices, including more movies, more sports, more kids programs, more network TV shows and more HD
than anyone else.
Every Comcast employee is dedicated to meeting the commitments above and to exceeding
your expectations. We are working very hard to serve our customers better and listen
carefully to their feedback. If you have any thoughts or ideas about this Guarantee
or about your experience with us, we invite you to share your feedback with us by
visiting xfinity.com.
The Comcast Customer Guarantee
*$25 credit provided in Comcast systems in Illinois.
MO VID USER SIK 0112.indd 12 12/21/11 2:36 PM
13
The Comcast Customer Guarantee
Since 1963, Comcast has been dreaming big. We bring exciting products and unparalleled choice to
customers across America with our video, high-speed Internet, phone and online services. We push the
boundaries of innovation and creativity because we want to exceed our customer’s expectations. We are
committed to providing Comcast customers with a consistently superior customer experience. If for any
reason something goes wrong, we will work to resolve the issue quickly and as professionally as we can.
We make the following guarantees to our customers:
• We will give you a 30-day, money-back guarantee, on our video, voice or high-speed services.
If you’re not satisfied with your video, voice or high-speed service and wish to cancel for any reason, you can
do so in the first 30 days and get your money back. Simply return all equipment in good working order and
we’ll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard
installation.
• We will always be on time within your appointment window or we’ll credit you $20 or give you a
free premium channel for three months. As a courtesy, we will call you before we arrive at your home.
And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20 or give
you a free premium channel for three months.*
• We will resolve routine issues in one visit or we’ll credit you $20 or give you a free premium
channel for three months. After the first visit to your home, if we do not satisfactorily complete
installation or can’t resolve a routine issue, we will credit you $20 or give you a free premium channel for
three months. Additionally, we won’t charge you for a service visit that results from a Comcast equipment
or network problem.*
• We will treat you and your home with courtesy and respect. Our technicians will display their
Comcast identification clearly when they arrive at your home. They will be trained and equipped to
complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and
knowledgeable when you contact us.
• We’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience. You can
contact us regarding any service-related issue by calling 1-800-XFINITY or in any of the following ways:
Online via Ask Comcast
Live Chat online with a Comcast technician
Online Community Forum
Send us an email and receive a response within 24 hours
• We will offer easy-to-understand packages and provide you with a clear bill. Our packages are
designed to be straightforward. A call or visit to our website makes it easy to find a package that’s right for
you. We aim for the same clarity with our bills. You can view your monthly statement and service details
anytime by visiting xfinity.com.
• We will continually offer the best and most video choices. We’re working hard to bring more
choices to our customers instantaneously by using the full power of our advanced private fiber network
and decades of television experience. We will use On Demand to bring you dramatically more content
choices, including more movies, more sports, more kids programs, more network TV shows and more HD
than anyone else.
Every Comcast employee is dedicated to meeting the commitments above and to exceeding
your expectations. We are working very hard to serve our customers better and listen
carefully to their feedback. If you have any thoughts or ideas about this Guarantee
or about your experience with us, we invite you to share your feedback with us by
visiting xfinity.com.
The Comcast Customer Guarantee
*$25 credit provided in Comcast systems in Illinois.
MO VID USER SIK 0112.indd 13 12/21/11 2:36 PM
14
1
2
3
4
6
5
7
8
9
How to Read Your Bill
1
“One-Stop-Shop” Box
Important information, such as your account number, amount
due and date due.
2
Contact Us
Chat and email support are available 24/7.
3
Monthly Statement Summary
Your payments and new charges.
4
New Charges Summary
A breakdown of your new charges for the current billing period.
5
News From Comcast
Important information about your account, products and
services.
6
Savings Information
If you are taking advantage of our promotions and discounts,
we will show you how much you are saving.
7
Payment Coupon
Simply tear it off and mail it in with your check or money order.
Or go to comcast.com and sign up for automatic payments.
8
Service Details
Details of all new charges for the current billing period.
9
Partial Month Charges and Credits
If you add, change or remove a service during your billing cycle,
any partial month charges or credits are here, along with a
brief description of what changed.
Your Comcast Bill and Paperless Options with
Receiving Your Bill
Each month, you will receive a bill for your XFINITY service(s). All customers are billed for services received
and payments are due on the date indicated on your bill. You can also choose to go paperless with Comcast’s
Ecobill
®
process by simply going to comcast.com/ecobill and signing up.
Understanding Your Bill
View the diagram below to view the key features of your Comcast bill.
Understanding Your Payment Options
• Gotocomcast.com/ecobilltosetuparecurringpaymentfromyourbankaccount.Orchoosefromother
one-time payment options, all without paper or stamps!
• Useyourbankorcreditunion’swebsitetopayyourbilldirectlyfromyourbankaccount.Inmanycases,you
can also view your Comcast bill summary from your bank’s website.
• Mailyourpaymentusingthepre-addressedreturnenvelopeorbringyourpaymentintoourofce.
Please remit your payments before the due date. Payments received after this date are subject to a late
payment fee. Visit comcast.com/welcome for 24/7 online support or call 1-800-XFINITY.
Actual bill may vary slightly.
MO VID USER SIK 0112.indd 14 12/21/11 2:36 PM
15
Frequently  Asked Q uestions
Why do I see “To be announced” in the TV Listings instead of program title s?
IfpowerislosttotheDigitalSet-TopBox,upto14daysofdataforhundredsofchannelsneedstobereloaded.
Datawillbegintoreloadoncepowerisrestored.Noactionisrequired.
Why is my remote cont rol not responding to any bu tto n presses?
PresstheCablebuttononyourremoteandthentrytochangethechannel.Ifnothinghappens,checkthe
batteriesforpossiblereplacement.Iftheremotestilldoesn’twork,pressthearrowbuttononthefrontofthe
DigitalSet-TopBox.Ifthechannelchanges,thenmostlikelyyouhaveafaultyremotethatmayneedtobe
replaced.Ifyouarehavinganissuewithaspecicbutton,thatbuttonmaybeinactiveandreservedforfuture
features.
How do I control w hat my child wat ches?
WithParentalControlfeatures,youcanrestricttheviewingofcertainmaterialonyourTV.Youcansetalock
torestrictviewingbyrating,suchasRorNC-17,orrestrictviewingbyprogramtitle.Youcanalsolockcertain
channels.Formoreinformation,refertotheParentalControlssection,visitourwebsiteatcomcast.com/
parentalcontrolsorcall1-866-781-1888.
What if I forget my Parental Control PINs?
CallComcastcustomerservicetoresetthem.Afterthey’rereset,you’llbeabletoenteryournewParental
Controlscode.
How do I get rid of the red light that is appearing on the fron t of my Digital Set-Top 
Box?
ThisistheMessageCenterIndicatornotifyingyouthatyouhavereceivedanewmessagefromComcast
announcingnewservices,specialpromotionsandotherinformation.Whenyouhaveamessage,anenvelope
indicatorwillappearontheMainMenuandTVListingsscreens,andaredlightwillappearonyourDigitalSet-
TopBox.YoucanaccesstheMessageCenterbyselectingMessagesfromtheMainMenu.Onceyouhaveread
allnewmessagesordeletedthem,theredlightwillnolongerappear.
Why did a program not record even though the guide indicated with a r ed dot that it 
was set to record?
YoucannotsetaDVRrecordingunlessyouhaveaDVRSet-TopBoxandsubscribetoDVRservice.Youcanset
aVCRrecordingifyouhaveaVCRproperlyconnectedtoyourDigitalSet-TopBox,whichiswhythereisstilla
recordoption.IfyoudonothaveaDVR,oraVCRisnotconnected,youwillnotbeabletorecordaprogram.
However,arecordingindicatorwillstillappearintheguidewhenyoupressRecordontheremotecontrolor
selectRecordfromtheProgramInformationscreen.
Is it nece ssary to get a new TV to watch HDTV?*
ToreceiveHD,ahigh-denitiontelevisionisrequired.OnceyouhaveanHDTV,anHDSet-TopBoxfrom
Comcastwillenableyoutoenjoytheenhancedpicture,soundandwide-screenformatofhigh-denition
programming.
How of ten are new movies and programs add ed to XFINITY On Demand?*
ThelibraryofOnDemandprogramsiseverchanging,withmoviesandshowsaddedeveryday.New-release
moviesareaddedeveryweek.Foracompletelookattheprogrammingavailable,gototheOnDemandMenu
andselectthecategoriesthatinterestyou.Manytrailersorpreviewsarealsoavailable.Tolearnmoreabout
programscurrentlyavailablefromOnDemand,gotoxnity.com/ondemand.
* These questions and answers may refer to products not yet available in all areas. Go to comcast.com/support for more information. Comcast
continues to bring you a variety of ways to enhance your entertainment experience. Please refer to comcast.com for products available in your
area. Comcast installation services are subject to Comcast’s applicable charges.
1
2
3
4
6
5
7
8
9
How to Read Your Bill
1
“One-Stop-Shop” Box
Important information, such as your account number, amount
due and date due.
2
Contact Us
Chat and email support are available 24/7.
3
Monthly Statement Summary
Your payments and new charges.
4
New Charges Summary
A breakdown of your new charges for the current billing period.
5
News From Comcast
Important information about your account, products and
services.
6
Savings Information
If you are taking advantage of our promotions and discounts,
we will show you how much you are saving.
7
Payment Coupon
Simply tear it off and mail it in with your check or money order.
Or go to comcast.com and sign up for automatic payments.
8
Service Details
Details of all new charges for the current billing period.
9
Partial Month Charges and Credits
If you add, change or remove a service during your billing cycle,
any partial month charges or credits are here, along with a
brief description of what changed.
Your Comcast Bill and Paperless Options with
Receiving Your Bill
Each month, you will receive a bill for your XFINITY service(s). All customers are billed for services received
and payments are due on the date indicated on your bill. You can also choose to go paperless with Comcast’s
Ecobill
®
process by simply going to comcast.com/ecobill and signing up.
Understanding Your Bill
View the diagram below to view the key features of your Comcast bill.
Understanding Your Payment Options
• Gotocomcast.com/ecobilltosetuparecurringpaymentfromyourbankaccount.Orchoosefromother
one-time payment options, all without paper or stamps!
• Useyourbankorcreditunion’swebsitetopayyourbilldirectlyfromyourbankaccount.Inmanycases,you
can also view your Comcast bill summary from your bank’s website.
• Mailyourpaymentusingthepre-addressedreturnenvelopeorbringyourpaymentintoourofce.
Please remit your payments before the due date. Payments received after this date are subject to a late
payment fee. Visit comcast.com/welcome for 24/7 online support or call 1-800-XFINITY.
Actual bill may vary slightly.
MO VID USER SIK 0112.indd 15 12/21/11 2:36 PM
16
Digital Set-Top Box Connection
HDMI Cable Connection (for Best HD Picture Quality) 
Connect & Power Up
1.ConnectthecoaxcablefromyourcablewalloutlettotheCable In/RF Inconnectiononthebackofyour
DigitalSet-TopBox.Youonlyneedonecoaxcableforthissetup,soselecttheonewhichbestsuitsyour
needs.
2.ConnecttheHDMIcablefromtheHDMI connectiononthebackofyourDigitalSet-TopBoxtotheHDMI
connectiononthebackofyourHigh-DenitionTV.
Is your connection different? InformationforalternateconnectionsisavailableinthissectionofyourUserGuide.
3.PlugthepowercordintothebackofyourDigitalSet-TopBox,thenintoanelectricaloutlet.
4.TurnyourTVon.
5.MakesurethatyourTVinputissettotheproperHDMIinput.YourTVmighthaveseveralHDMIinputs,so
youmayneedtoconsultyourTV’sUserManualforhelp.
6.Placethebatteriesintoyourremotecontrol.PressCableandthenPower.Don’tworryifyoudon’tseea
pictureonyourTVrightaway,asyou’llhavefullaccesstoXFINITYTVafteryourserviceisactivated.
7. Toprogramyourremote,locatethebookletthatcamewithyourremotecontrolandfollowtheinstructions.
Youcandothisnoworlater.
8.
Do you have other kits to set up?Ifso,dothatnow.Ifnot,gotopage20toactivateyourservice.
Power
Back of Digital Set-Top Box
Back of TVCable Wall Outlet Electrical Outlet
Power CordHDMI CableCoax Cable
HDMI
HDMI
1 2
3
Cable In/RF In
MO VID USER SIK 0112.indd 16 12/21/11 2:36 PM
17
Digital Set-Top Box Connection
Coax Cable Connection 
Connect & Power Up
1.Connectthe6-ft.coaxcablefromyourcablewalloutlettotheCable In/RF Inconnectiononthebackof
yourDigitalSet-TopBox.
2.Connectthe3-ft.coaxcablefromtheTo TV connectiononthebackofyourDigitalSet-TopBoxtotheCable
In/RF InconnectiononthebackofyourTV.
Is your connection different? InformationforalternateconnectionsisavailableinthissectionofyourUserGuide.
3.PlugthepowercordintothebackofyourDigitalSet-TopBox,thenintoanelectricaloutlet.
4.TurnyourTVon.
5.Placethebatteriesintoyourremotecontrol.PressCableandthenPower.Don’tworryifyoudon’tseea
pictureonyourTVrightaway,asyou’llhavefullaccesstoXFINITYTVafteryourserviceisactivated.
6.Toprogramyourremote,locatethebookletthatcamewithyourremotecontrolandfollowtheinstructions.
Youcandothisnoworlater.
7.
Do you have other kits to set up?Ifso,dothatnow.Ifnot,gotopage20toactivateyourservice.
Power
Back of Digital Set-Top Box
Back of TVCable Wall Outlet Electrical Outlet
Power CordCoax Cable
Coax Cable
To TV
Cable In/RF In
1 2
3
Cable In/RF In
MO VID USER SIK 0112.indd 17 12/21/11 2:36 PM
18
Digital Set-Top Box Connection
Component Video/Composite Audio Cable Connect i o n
Power
Back of Digital Set-Top Box
Back of TVCable Wall Outlet Electrical Outlet
Power Cord
Component
Video/Composite
Audio Cables
Coax Cable
Output
Input
Y Pb Pr
Y Pb Pr
L R
L
R
Cable In/RF In
Cable Wall Outlet Electrical Outlet
Power CordComposite CableCoax Cable
Input
Back of TV
Video
Audio
L
R
Power
Back of Digital Set-Top Box
OutputCable In/RF In
Video
Audio
L
R
Composite Cable Connection
MO VID USER SIK 0112.indd 18 12/21/11 2:36 PM
19
Alternate Connection Using a Splitter
1.Unplugallofyourdevicesfromtheelectricaloutlet.
2.Locatethecoaxcablecomingfromyourcablewalloutletanddisconnectitfromthebackofyourexisting
device.
3.Connectthecoaxcablefromyourcablewalloutlettothesingle-connectorsideofthetwo-waysplitter.
4.Connectoneendofthe3-ft.coaxcabletooneportonthedouble-connectorsideofthesplitter,andconnect
theotherendtotheCable In/RF Inconnectiononthebackofyourexistingdevice.
5.Connectoneendofthe20-ft.coaxcabletotheotherportonthedouble-connectorsideofthesplitter,and
connecttheotherendtotheCable In/RF In connectiononthebackofyournewdevice.
6.Makesureallconnectionsaresecure.
7. Plugallofyourdevicesintoanelectricaloutlet.
Cable Wall Outlet
Coax Cable
Cable In/RF In
Existing Device
New Device
Splitter*
Coax Cable
Coax Cable
Cable In/RF In
3
4
5
Digital Set-Top Box Connection
*Splitter not included in Self-Installation Kit.
MO VID USER SIK 0112.indd 19 12/21/11 2:36 PM
XXXXXXXXXX XXXXXXXXXX
20
Activate
Do you have other kits to set up?Ifso,dothatnowandthenbeginactivation.
1.HaveyourActivationInformationonhand.YoucanndthisinyourredXFINITYfolder.
2.Goonlinetowww.comcast.com/activatetobeconnectedtotheXFINITYActivationWebpage.
3.Followtheinstructionsonthedisplayedscreens.
Or,ifyouwouldliketoactivateyournewXFINITYTV serviceusingyourphone,pleasecall1-888-270-6445.
Don’tforgettoprogramyourremotecontroltooperateyourTV’spowerandvolume.
Locatethebookletthatcamewithyourremotecontrolandfollowtheinstructions.
Digital Set-Top Box Activation
1 2
Activation
3
1 2
Activation
3
Activation
Information
© 2012 Comcast. All rights reserved. MOVIDUSERSIK0112
MO VID USER SIK 0112.indd 20 12/21/11 2:36 PM
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20

Comcast Xfinity User manual

Xfinity
Brand
Comcast
Model
Xfinity
Category
Digital Video Recorders (DVR)
Type
User manual

Comcast Xfinity offers endless entertainment options to enjoy on your terms. Watch live TV, On Demand shows and movies, and even use your mobile devices as a TV screen with the Xfinity TV app. With a vast library of content, including the latest hit movies and full seasons of popular shows, you'll never run out of things to watch.

Download PDF
report

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI

Related papers

Other documents