Page is loading ...
Operating Manual
CINEO T2000
CINEO T2010
Self-Service
Systems
Questions and suggestions
CINEO T2000/T2010 - Operating Manual 01750189196 D
Do you have ...
... any questions or suggestions
regarding this manual?
Please contact the following address
giving the order number of this manual
in your message:
Address:
WINCOR NIXDORF International GmbH
Handbuchredaktion BD PSD 43
D - 33094 Paderborn
Germany
Fax: +49 (0) 52 51 693-62 09
E-mail: [email protected]
... any technical questions or problems?
Please contact your local representative.
May Edition 2012
CINEO T2000
CINEO T2010
Operating Manual
Copyright © Information and trademarks
CINEO T2000/T2010 - Operating Manual 01750189196 D
© WINCOR NIXDORF International GmbH 2012
All rights, including rights of translation
and rights of reproduction by reprinting,
copying or similar methods, even of
parts, are reserved.
Any violations give rise to a claim for
damages.
All rights, including rights created by
patent grants or registration of a utility
model or design, are reserved. Delivery
subject to availability; right of technical
modifications reserved.
All names of hardware and software
products mentioned in this manual are
trade names and/or trademarks of their
respective manufacturers.
This manual was
produced using paper
treated with chlorine-free
bleach.
01750189196 D CINEO T2000/T2010 - Operating Manual I
Contents
Introduction ............................................................................................... 1
Symbols used in this manual ...................................................................... 1
Important safety precautions ...................................................................... 2
General power interruption ......................................................................... 4
Device Overview ....................................................................................... 7
Device versions .......................................................................................... 7
Components ............................................................................................... 8
Device views ............................................................................................... 9
Overall view CINEO T2000 ................................................................... 9
Overall view CINEO T2010 ................................................................. 10
Device door open ................................................................................ 11
Equipment carriage pulled out ............................................................. 12
Device version CINEO T2000 with privacy shield ............................... 13
Basic Operation ...................................................................................... 15
General information .................................................................................. 15
Calling the product-specific software ........................................................ 16
Switching on/off the LCD backlight ........................................................... 18
Opening / closing the device .................................................................... 18
Opening/closing the device door ......................................................... 19
Lifting up/pushing down the customer panel cover ............................. 22
Pulling out / pushing in the equipment carriage .................................. 23
Pulling out/pushin in the pull-out paper tray ........................................ 24
Switching the
Contents
II CINEO T2000/T2010 - Operating Manual 01750189196 D
CINEO T2000/T2010 on/off ...................................................................... 24
Replenishing the paper tray ...................................................................... 27
Setting the weekend sensor ..................................................................... 28
Setting the volume of the headphone jack ............................................... 29
Logo in the display section ....................................................................... 30
Logo dimensions .................................................................................. 30
Replacing the logo ............................................................................... 31
Card reader logo ....................................................................................... 32
Logo dimensions .................................................................................. 32
Replacing the logo ............................................................................... 32
Keys and indicators ................................................................................... 34
Paper level indicator ............................................................................ 34
Operating unit ...................................................................................... 35
Forms Printer TP20/TP22 ....................................................................... 37
Function elements and controlsTP20 ....................................................... 38
TP22 .................................................................................................... 39
Printer control panel ............................................................................. 40
Replenishing the paper supply ................................................................. 41
Removing paper ........................................................................................ 43
Messages on the status display screen .................................................... 44
Error messages and warnings ............................................................. 44
Loader messages ................................................................................ 48
Malfunctions .............................................................................................. 49
Eliminating a paper jam in the drum .................................................... 49
Eliminating a paper jam in the document feed .................................... 51
Remedying poor print quality / paper jams caused by marking
errors (TP20) ....................................................................................... 53
Remedying poor print quality / paper jams caused by marking
errors (TP22) ....................................................................................... 55
Initiating a test print .............................................................................. 61
Cleaning and care ..................................................................................... 67
Paper specifications .................................................................................. 68
ThermoPaper specification for TP20/TP22, Z-fold .............................. 68
Anti-Skimming module II ........................................................................ 71
Anti-Skimming module II DD ..................................................................... 71
General information on the functions ................................................... 71
ASKIM control and indicator ................................................................ 72
Status messages ................................................................................. 73
Contents
01750189196 D CINEO T2000/T2010 - Operating Manual III
Resetting the alarm ............................................................................. 74
Calibration ........................................................................................... 75
Anti-Skimming module II D ....................................................................... 76
ASKIM indicator ................................................................................... 76
Status messages ................................................................................. 77
Card Reader CHD V3x (CHD V2CU) ...................................................... 79
Function elements .................................................................................... 80
Security Access Module (SAM) ................................................................ 81
Inserting the SAM module ........................................................................ 81
Inserting an ID card .................................................................................. 84
Depositing retained ID cards .................................................................... 85
Cleaning .................................................................................................... 85
Cleaning procedure ............................................................................. 86
Remedy .................................................................................................... 87
Manual card transport ......................................................................... 88
Card reject tray ....................................................................................... 91
Emptying the card reject tray .................................................................... 92
Card Reject Box ...................................................................................... 93
Version overview ...................................................................................... 93
Function elements .................................................................................... 94
Opening the card reject box ..................................................................... 94
Closing the card reject box ....................................................................... 96
Relay Panel for External Features USB ................................................ 97
Technical data .......................................................................................... 98
Description of connectors .................................................................... 98
Terminal diagram............................................................................... 100
Sample connection of customer feedback ........................................ 100
Problems ............................................................................................... 101
General information ................................................................................ 101
Cleaning, Service and Maintenance ................................................... 103
Cleaning the housing .............................................................................. 103
Cleaning the keyboards/keypads ........................................................... 104
Cleaning the LCD monitor ...................................................................... 104
Contents
IV CINEO T2000/T2010 - Operating Manual 01750189196 D
Appendix ................................................................................................ 105
Technical data ......................................................................................... 105
General installation conditions ........................................................... 105
Electrical characteristics of the supply network ............................ 105
Device Conditions ......................................................................... 106
Installation specifications .............................................................. 107
Environmental Conditions ............................................................. 109
Consumables .......................................................................................... 110
Orders ................................................................................................ 110
Approved cleaning materials .................................................................. 111
Orders ................................................................................................ 111
Notes on using cleaning materials ..................................................... 111
General purpose cleaning materials .................................................. 111
Cleaning material for special components ........................................ 112
Compliance with standards and certifications ........................................ 113
Standards met ................................................................................... 113
Conformity .......................................................................................... 113
Notes concerning radio interference suppression and electrical
safety ................................................................................................. 114
Certification for data transmission ..................................................... 114
FCC rules and Canadian Standard ICES - 003 ................................. 114
Environmental protection ........................................................................ 115
Environmentally and recycling-friendly product development ........... 115
Saving energy .................................................................................... 115
Disposing of used consumables ........................................................ 115
Labels on plastic case parts .............................................................. 115
Returning, recycling and disposing of used units and
consumables ...................................................................................... 116
01750189196 D CINEO T2000/T2010 - Operating Manual V
Abbreviations
A
ASKIM Anti-skimming module
C
CE Communauté Européenne
(European Community)
Declaration of Conformity
CHD Card handling device
D
DT Data Transmission
E
EC European Community
EDP Electronic Data
Processing
EEC European Economic
Community
EMA Intruder alarm system
EMC Electromagnetic
Compatibility
EN European standard
EPP Encrypted PIN Pad
G
GmbH Limited liability company
I
ID Identification
IP International Protection
ISO International Organization
for Standardization
L
LCD Liquid Crystal Display
LED Light-Emitting Diode
P
PC Personal Computer
(system unit of device)
PGA Programmable Gate Array
R
RSI Remote Status Indicator
S
SAM Security Access Module
SELV Safety Extra-Low Voltage
SOP Service and Operating
Program
T
TN network Power supply
network in accordance
with EN 60950
TP Thermo Printer
TRU Thermo Reject Unit
(Blackening Unit)
Abbreviations
VI CINEO T2000/T2010 - Operating Manual 01750189196 D
U
UPS Uninterruptible Power
Supply
USB Universal Serial Bus
01750189196 D CINEO T2000/T2010 - Operating Manual 1
Introduction
This operating manual provides all the information required for problem-free
operation of the CINEO T2000/T2010.
Having studied the operating manual you will be able to:
− replace consumables,
− evaluate device-specific status displays and error messages from the
system,
− eliminate simple malfunctions (such as paper jams),
− properly operate the device.
Symbols used in this manual
− Text following this mark represents an item in a list.
" " Text in quotation marks contains references to other chapters or sections in
this document.
• Paragraphs following this symbol are actions to be performed in the order
in which they are specified.
Text following this symbol should be given special attention in order to
avoid damage and injury.
i
This symbol identifies paragraphs which contain general notes to
facilitate use of the device and help avoid operating errors.
Important safety precautions Introduction
2 CINEO T2000/T2010 - Operating Manual 01750189196 D
Important safety precautions
Please read the following notes carefully before doing any work on the
device.
When the functionality of the gas springs decreases, the Service must
be informed, for there is a risk of injury.
This device complies with the relevant safety regulations for information
processing equipment.
− Note the warning and information labels on the device.
− Unless otherwise stated, grasp the components only by the green ledge
when handling them.
− The device is equipped with a safety-tested power cable which must be
connected only to a suitable grounded outlet.
− Replace the lighting unit in the customer panel only when the device is
switched off.
− Always hold the plug when removing the power cable. Never pull the cable
itself.
− Install cables in such a way that they will not be stepped on or tripped over
or damaged or crushed in any way.
− Have damaged power cables replaced immediately.
− Make sure that there is always free access to the sockets used or to the
electrical circuit-breakers of the house installation.
− In case of an emergency (e.g. damaged cabinets, controls or power cables,
liquids or foreign objects in the device) take the following steps:
Deactivate the device immediately by:
Switching off the automatic circuit-breaker or removing the fuse inset
from the fuse holder in the distribution box of the building installation.
Disconnecting the plug connectors of the power supply cable from the
grounded sockets in the building installation.
Switching off the power switch on the power distributor.
Introduction Important safety precautions
01750189196 D CINEO T2000/T2010 - Operating Manual 3
If installed, interrupting the power connection between the UPS
(uninterruptible power supply) and the device (see section "General
power interrupt").
Inform the customer service responsible for you.
− During a thunderstorm, data transmission lines must not be connected or
disconnected.
− Always keep the device's vents free from obstruction to ensure proper air
circulation and to prevent malfunctions resulting from overheating.
− Only use accessories and extension components which have been
approved by us. Nonobservance can result in damage to the device or
violations of regulations concerning safety, radio interference and
ergonomical requirements.
− Note that there are only safety extra-low voltage circuits (SELV circuits) if
you want to feed voltage from an external source into prepared cables to
install additional electronics (e. g. EMA connection, relay panel for external
features).
− To clean the device only use cleaning agents approved by
WINCOR NIXDORF International GmbH (see chapter "Appendix").
Repairs
Repair work may only be carried out by authorized personnel.
Unauthorized opening of the device or repair work carried out
improperly could result in considerable danger to the user.
In case of noncompliance, WINCOR NIXDORF International GmbH
excludes all liability.
General power interruption Introduction
4 CINEO T2000/T2010 - Operating Manual 01750189196 D
Lithium batteries
The handling and the replacement should only be performed by
authorized service personnel who were trained by the
WINCOR NIXDORF International GmbH.
There is danger of fire or explosion if the batteries are handled
improperly. It is therefore important to note the following points:
– Avoid short circuits
– Never recharge the battery
– Avoid temperatures above +100 °C (+212 °F).
– Do not try to open the battery by force
– Do not allow the battery to come in contact with water or fire
The battery should only be replaced with the same or an equivalent
type recommended by WINCOR NIXDORF International GmbH (see
chapter “Appendix,” section “Consumables”).
Dispose of used batteries in compliance with national regulations and
the manufacturer's specifications.
General power interruption
i
A
general power interruption has the following effects:
– Transactions in progress are canceled immediately (exception: ID
card transport).
– Depending on the parameter setting, ID cards are either output,
retained or transported to the card reject tray. This transaction will
be properly completed.
• Shut down the device in a controlled manner and switch it off
(see chapter "Basic Operation", section "Switching the device on/off").
Introduction General power interruption
01750189196 D CINEO T2000/T2010 - Operating Manual 5
12
Switch off the power switch on the
power distributor (1).
Detach the rubber plug of the power
cable (power input) from the power
distributor (2).
• To ensure that the entire device is disconnected from power, you must also
pull the plug of the power cable from the wall outlet or interrupt the power
supply in the distributor box of the building by switching off the circuit-
breaker or by removing the fuse.
General power interruption Introduction
6 CINEO T2000/T2010 - Operating Manual 01750189196 D
01750189196 D CINEO T2000/T2010 - Operating Manual 7
Device Overview
The CINEO T2000/T2010 is a full function terminal, which was designed for
indoor installation. The device is operated via the product-specific software
that resides on the system unit (PC) to which it is connected.
Device versions
The CINEO T2000/T2010 is available in the following device versions:
− CINEO T2000 with 15" display - Frontload
− CINEO T2000 with 19" display - Frontload
− CINEO T2010 with 15" display horizontal - Frontload
− CINEO T2010 with 17" horizontal monitor - Frontload
− CINEO T2010 with 17" horizontal monitor and logo mount - Frontload
Components Device Overview
8 CINEO T2000/T2010 - Operating Manual 01750189196 D
Components
The CINEO T2000/T2010 may comprise the following components and
functions:
− 15" LCD monitor with softkeys or with touchscreen
− 17" LCD monitor with touchscreen
− 19" LCD monitor with touchscreen
− Keypads (alpha keyboard, EPP keyboard, combi keyboard, trackball)
(with privacy shield (optional))
− Simple user guidance by means of LEDs
− Card reader (CHD V3x (CHD V2CU))
− Card reject deposit: card reject tray or lockable card reject box
− Form printer (TP20/TP22) with one or two paper web(s)
− Paper tray / stacker with weekend / end-of-stack sensor (pull-out or non
pull-out)
− Motion sensors (infrared)
− Portrait camera
− IDCU camera
− Anti-Skimming module II
− System unit (PC)
− External drive
− Power distributor
− Courtesy shelf (optionally available with contactless card reader)
− Relay panel for external features
− Operator keyboard (MFII) (optional)
− Audio (loudspeaker, headphone jack (with optional volume control))
(optional)
− DIP card reader
− CIM preparatory kit
− Thermal Reject Unit
− Telephone handset
− Document holder
− 2D barcode reader
− Base
− Logo mount
Device Overview Device views
01750189196 D CINEO T2000/T2010 - Operating Manual 9
Device views
Overall view CINEO T2000
6
5
8
7
2
1
4
3
9
15
14
17
16
11
3
13
12
18
10
1 Logo panel 11 Portrait camera
2 LCD-Monitor 12 Keypad (EPP V6 keypad)
3 Softkeys 13 Headphone jack
4 Telephone handset 14 Card reader with
5 Optical indicator with
user guidance
optical indicator and
6 Keyboard (alpha keyboard) optional IDCU camera
7 Barcode reader 15 Card logo
8 Lock of the device door 16 Paper level indicator
9 Locking/release lever of device door 17 Document storage
10 Document holder 18 Device door
Device views Device Overview
10 CINEO T2000/T2010 - Operating Manual 01750189196 D
Overall view CINEO T2010
15
14
17
16
11
4
13
12
18
10
6
5
8
7
2
1
4
3
9
1 Logo panel 11 Portrait camera
2 LCD-Monitor 12 Keypad (EPP V6 keypad)
3 Softkeys 13 Headphone jack
4 Telephone handset 14 Card reader with
5 Optical indicator with
user guidance
optical indicator and
6 Keyboard (alpha keyboard) optional IDCU camera
7 Barcode reader 15 Card logo
8 Lock of the device door 16 Paper level indicator
9 Locking/release lever of device door 17 Document storage
10 Document holder 18 Device door
/
