Diebold Nixdorf ProCash 2000xe Operating instructions

Operating Manual

CINEO T2000

CINEO T2010

Self-Service

Systems

Questions and suggestions

CINEO T2000/T2010 - Operating Manual 01750189196 D

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... any questions or suggestions

regarding this manual?

Please contact the following address

giving the order number of this manual

in your message:

Address:

WINCOR NIXDORF International GmbH

Handbuchredaktion BD PSD 43

D - 33094 Paderborn

Germany

Fax: +49 (0) 52 51 693-62 09

E-mail: [email protected]

... any technical questions or problems?

Please contact your local representative.

May Edition 2012

CINEO T2000

CINEO T2010

Operating Manual

CINEO T2000/T2010 - Operating Manual 01750189196 D

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and rights of reproduction by reprinting,

copying or similar methods, even of

parts, are reserved.

Any violations give rise to a claim for

damages.

All rights, including rights created by

patent grants or registration of a utility

model or design, are reserved. Delivery

subject to availability; right of technical

modifications reserved.

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products mentioned in this manual are

trade names and/or trademarks of their

respective manufacturers.

This manual was

produced using paper

treated with chlorine-free

bleach.

01750189196 D CINEO T2000/T2010 - Operating Manual I

Contents

Introduction ............................................................................................... 1

Symbols used in this manual ...................................................................... 1

Important safety precautions ...................................................................... 2

General power interruption ......................................................................... 4

Device Overview ....................................................................................... 7

Device versions .......................................................................................... 7

Components ............................................................................................... 8

Device views ............................................................................................... 9

Overall view CINEO T2000 ................................................................... 9

Overall view CINEO T2010 ................................................................. 10

Device door open ................................................................................ 11

Equipment carriage pulled out ............................................................. 12

Device version CINEO T2000 with privacy shield ............................... 13

Basic Operation ...................................................................................... 15

General information .................................................................................. 15

Calling the product-specific software ........................................................ 16

Switching on/off the LCD backlight ........................................................... 18

Opening / closing the device .................................................................... 18

Opening/closing the device door ......................................................... 19

Lifting up/pushing down the customer panel cover ............................. 22

Pulling out / pushing in the equipment carriage .................................. 23

Pulling out/pushin in the pull-out paper tray ........................................ 24

Switching the

Contents

II CINEO T2000/T2010 - Operating Manual 01750189196 D

CINEO T2000/T2010 on/off ...................................................................... 24

Replenishing the paper tray ...................................................................... 27

Setting the weekend sensor ..................................................................... 28

Setting the volume of the headphone jack ............................................... 29

Logo in the display section ....................................................................... 30

Logo dimensions .................................................................................. 30

Replacing the logo ............................................................................... 31

Card reader logo ....................................................................................... 32

Logo dimensions .................................................................................. 32

Replacing the logo ............................................................................... 32

Keys and indicators ................................................................................... 34

Paper level indicator ............................................................................ 34

Operating unit ...................................................................................... 35

Forms Printer TP20/TP22 ....................................................................... 37

Function elements and controlsTP20 ....................................................... 38

TP22 .................................................................................................... 39

Printer control panel ............................................................................. 40

Replenishing the paper supply ................................................................. 41

Removing paper ........................................................................................ 43

Messages on the status display screen .................................................... 44

Error messages and warnings ............................................................. 44

Loader messages ................................................................................ 48

Malfunctions .............................................................................................. 49

Eliminating a paper jam in the drum .................................................... 49

Eliminating a paper jam in the document feed .................................... 51

Remedying poor print quality / paper jams caused by marking

errors (TP20) ....................................................................................... 53

Remedying poor print quality / paper jams caused by marking

errors (TP22) ....................................................................................... 55

Initiating a test print .............................................................................. 61

Cleaning and care ..................................................................................... 67

Paper specifications .................................................................................. 68

ThermoPaper specification for TP20/TP22, Z-fold .............................. 68

Anti-Skimming module II ........................................................................ 71

Anti-Skimming module II DD ..................................................................... 71

General information on the functions ................................................... 71

ASKIM control and indicator ................................................................ 72

Status messages ................................................................................. 73

Contents

01750189196 D CINEO T2000/T2010 - Operating Manual III

Resetting the alarm ............................................................................. 74

Calibration ........................................................................................... 75

Anti-Skimming module II D ....................................................................... 76

ASKIM indicator ................................................................................... 76

Status messages ................................................................................. 77

Card Reader CHD V3x (CHD V2CU) ...................................................... 79

Function elements .................................................................................... 80

Security Access Module (SAM) ................................................................ 81

Inserting the SAM module ........................................................................ 81

Inserting an ID card .................................................................................. 84

Depositing retained ID cards .................................................................... 85

Cleaning .................................................................................................... 85

Cleaning procedure ............................................................................. 86

Remedy .................................................................................................... 87

Manual card transport ......................................................................... 88

Card reject tray ....................................................................................... 91

Emptying the card reject tray .................................................................... 92

Card Reject Box ...................................................................................... 93

Version overview ...................................................................................... 93

Function elements .................................................................................... 94

Opening the card reject box ..................................................................... 94

Closing the card reject box ....................................................................... 96

Relay Panel for External Features USB ................................................ 97

Technical data .......................................................................................... 98

Description of connectors .................................................................... 98

Terminal diagram............................................................................... 100

Sample connection of customer feedback ........................................ 100

Problems ............................................................................................... 101

General information ................................................................................ 101

Cleaning, Service and Maintenance ................................................... 103

Cleaning the housing .............................................................................. 103

Cleaning the keyboards/keypads ........................................................... 104

Cleaning the LCD monitor ...................................................................... 104

Contents

IV CINEO T2000/T2010 - Operating Manual 01750189196 D

Appendix ................................................................................................ 105

Technical data ......................................................................................... 105

General installation conditions ........................................................... 105

Electrical characteristics of the supply network ............................ 105

Device Conditions ......................................................................... 106

Installation specifications .............................................................. 107

Environmental Conditions ............................................................. 109

Consumables .......................................................................................... 110

Orders ................................................................................................ 110

Approved cleaning materials .................................................................. 111

Orders ................................................................................................ 111

Notes on using cleaning materials ..................................................... 111

General purpose cleaning materials .................................................. 111

Cleaning material for special components ........................................ 112

Compliance with standards and certifications ........................................ 113

Standards met ................................................................................... 113

Conformity .......................................................................................... 113

Notes concerning radio interference suppression and electrical

safety ................................................................................................. 114

Certification for data transmission ..................................................... 114

FCC rules and Canadian Standard ICES - 003 ................................. 114

Environmental protection ........................................................................ 115

Environmentally and recycling-friendly product development ........... 115

Saving energy .................................................................................... 115

Disposing of used consumables ........................................................ 115

Labels on plastic case parts .............................................................. 115

Returning, recycling and disposing of used units and

consumables ...................................................................................... 116

01750189196 D CINEO T2000/T2010 - Operating Manual V

Abbreviations

A

ASKIM Anti-skimming module

C

CE Communauté Européenne

(European Community)

Declaration of Conformity

CHD Card handling device

D

DT Data Transmission

E

EC European Community

EDP Electronic Data

Processing

EEC European Economic

Community

EMA Intruder alarm system

EMC Electromagnetic

Compatibility

EN European standard

EPP Encrypted PIN Pad

G

GmbH Limited liability company

I

ID Identification

IP International Protection

ISO International Organization

for Standardization

L

LCD Liquid Crystal Display

LED Light-Emitting Diode

P

PC Personal Computer

(system unit of device)

PGA Programmable Gate Array

R

RSI Remote Status Indicator

S

SAM Security Access Module

SELV Safety Extra-Low Voltage

SOP Service and Operating

Program

T

TN network Power supply

network in accordance

with EN 60950

TP Thermo Printer

TRU Thermo Reject Unit

(Blackening Unit)

Abbreviations

VI CINEO T2000/T2010 - Operating Manual 01750189196 D

U

UPS Uninterruptible Power

Supply

USB Universal Serial Bus

01750189196 D CINEO T2000/T2010 - Operating Manual 1

Introduction

This operating manual provides all the information required for problem-free

operation of the CINEO T2000/T2010.

Having studied the operating manual you will be able to:

− replace consumables,

− evaluate device-specific status displays and error messages from the

system,

− eliminate simple malfunctions (such as paper jams),

− properly operate the device.

Symbols used in this manual

− Text following this mark represents an item in a list.

" " Text in quotation marks contains references to other chapters or sections in

this document.

• Paragraphs following this symbol are actions to be performed in the order

in which they are specified.

Text following this symbol should be given special attention in order to

avoid damage and injury.

i

This symbol identifies paragraphs which contain general notes to

facilitate use of the device and help avoid operating errors.

Important safety precautions Introduction

2 CINEO T2000/T2010 - Operating Manual 01750189196 D

Important safety precautions

Please read the following notes carefully before doing any work on the

device.

When the functionality of the gas springs decreases, the Service must

be informed, for there is a risk of injury.

This device complies with the relevant safety regulations for information

processing equipment.

− Note the warning and information labels on the device.

− Unless otherwise stated, grasp the components only by the green ledge

when handling them.

− The device is equipped with a safety-tested power cable which must be

connected only to a suitable grounded outlet.

− Replace the lighting unit in the customer panel only when the device is

switched off.

− Always hold the plug when removing the power cable. Never pull the cable

itself.

− Install cables in such a way that they will not be stepped on or tripped over

or damaged or crushed in any way.

− Have damaged power cables replaced immediately.

− Make sure that there is always free access to the sockets used or to the

electrical circuit-breakers of the house installation.

− In case of an emergency (e.g. damaged cabinets, controls or power cables,

liquids or foreign objects in the device) take the following steps:

Deactivate the device immediately by:

Switching off the automatic circuit-breaker or removing the fuse inset

from the fuse holder in the distribution box of the building installation.

Disconnecting the plug connectors of the power supply cable from the

grounded sockets in the building installation.

Switching off the power switch on the power distributor.

Introduction Important safety precautions

01750189196 D CINEO T2000/T2010 - Operating Manual 3

If installed, interrupting the power connection between the UPS

(uninterruptible power supply) and the device (see section "General

power interrupt").

Inform the customer service responsible for you.

− During a thunderstorm, data transmission lines must not be connected or

disconnected.

− Always keep the device's vents free from obstruction to ensure proper air

circulation and to prevent malfunctions resulting from overheating.

− Only use accessories and extension components which have been

approved by us. Nonobservance can result in damage to the device or

violations of regulations concerning safety, radio interference and

ergonomical requirements.

− Note that there are only safety extra-low voltage circuits (SELV circuits) if

you want to feed voltage from an external source into prepared cables to

install additional electronics (e. g. EMA connection, relay panel for external

features).

− To clean the device only use cleaning agents approved by

WINCOR NIXDORF International GmbH (see chapter "Appendix").

Repairs

Repair work may only be carried out by authorized personnel.

Unauthorized opening of the device or repair work carried out

improperly could result in considerable danger to the user.

In case of noncompliance, WINCOR NIXDORF International GmbH

excludes all liability.

General power interruption Introduction

4 CINEO T2000/T2010 - Operating Manual 01750189196 D

Lithium batteries

The handling and the replacement should only be performed by

authorized service personnel who were trained by the

WINCOR NIXDORF International GmbH.

There is danger of fire or explosion if the batteries are handled

improperly. It is therefore important to note the following points:

– Avoid short circuits

– Never recharge the battery

– Avoid temperatures above +100 °C (+212 °F).

– Do not try to open the battery by force

– Do not allow the battery to come in contact with water or fire

The battery should only be replaced with the same or an equivalent

type recommended by WINCOR NIXDORF International GmbH (see

chapter “Appendix,” section “Consumables”).

Dispose of used batteries in compliance with national regulations and

the manufacturer's specifications.

General power interruption

i

A

general power interruption has the following effects:

– Transactions in progress are canceled immediately (exception: ID

card transport).

– Depending on the parameter setting, ID cards are either output,

retained or transported to the card reject tray. This transaction will

be properly completed.

• Shut down the device in a controlled manner and switch it off

(see chapter "Basic Operation", section "Switching the device on/off").

Introduction General power interruption

01750189196 D CINEO T2000/T2010 - Operating Manual 5

12

Switch off the power switch on the

power distributor (1).

Detach the rubber plug of the power

cable (power input) from the power

distributor (2).

• To ensure that the entire device is disconnected from power, you must also

pull the plug of the power cable from the wall outlet or interrupt the power

supply in the distributor box of the building by switching off the circuit-

breaker or by removing the fuse.

General power interruption Introduction

6 CINEO T2000/T2010 - Operating Manual 01750189196 D

01750189196 D CINEO T2000/T2010 - Operating Manual 7

Device Overview

The CINEO T2000/T2010 is a full function terminal, which was designed for

indoor installation. The device is operated via the product-specific software

that resides on the system unit (PC) to which it is connected.

Device versions

The CINEO T2000/T2010 is available in the following device versions:

− CINEO T2000 with 15" display - Frontload

− CINEO T2000 with 19" display - Frontload

− CINEO T2010 with 15" display horizontal - Frontload

− CINEO T2010 with 17" horizontal monitor - Frontload

− CINEO T2010 with 17" horizontal monitor and logo mount - Frontload

Components Device Overview

8 CINEO T2000/T2010 - Operating Manual 01750189196 D

Components

The CINEO T2000/T2010 may comprise the following components and

functions:

− 15" LCD monitor with softkeys or with touchscreen

− 17" LCD monitor with touchscreen

− 19" LCD monitor with touchscreen

− Keypads (alpha keyboard, EPP keyboard, combi keyboard, trackball)

(with privacy shield (optional))

− Simple user guidance by means of LEDs

− Card reader (CHD V3x (CHD V2CU))

− Card reject deposit: card reject tray or lockable card reject box

− Form printer (TP20/TP22) with one or two paper web(s)

− Paper tray / stacker with weekend / end-of-stack sensor (pull-out or non

pull-out)

− Motion sensors (infrared)

− Portrait camera

− IDCU camera

− Anti-Skimming module II

− System unit (PC)

− External drive

− Power distributor

− Courtesy shelf (optionally available with contactless card reader)

− Relay panel for external features

− Operator keyboard (MFII) (optional)

− Audio (loudspeaker, headphone jack (with optional volume control))

(optional)

− DIP card reader

− CIM preparatory kit

− Thermal Reject Unit

− Telephone handset

− Document holder

− 2D barcode reader

− Base

− Logo mount

Device Overview Device views

01750189196 D CINEO T2000/T2010 - Operating Manual 9

Device views

Overall view CINEO T2000

6

5

8

7

2

1

4

3

9

15

14

17

16

11

3

13

12

18

10

1 Logo panel 11 Portrait camera

2 LCD-Monitor 12 Keypad (EPP V6 keypad)

3 Softkeys 13 Headphone jack

4 Telephone handset 14 Card reader with

5 Optical indicator with

user guidance

optical indicator and

6 Keyboard (alpha keyboard) optional IDCU camera

7 Barcode reader 15 Card logo

8 Lock of the device door 16 Paper level indicator

9 Locking/release lever of device door 17 Document storage

10 Document holder 18 Device door

Device views Device Overview

10 CINEO T2000/T2010 - Operating Manual 01750189196 D

Overall view CINEO T2010

15

14

17

16

11

4

13

12

18

10

6

5

8

7

2

1

4

3

9

1 Logo panel 11 Portrait camera

2 LCD-Monitor 12 Keypad (EPP V6 keypad)

3 Softkeys 13 Headphone jack

4 Telephone handset 14 Card reader with

5 Optical indicator with

user guidance

optical indicator and

6 Keyboard (alpha keyboard) optional IDCU camera

7 Barcode reader 15 Card logo

8 Lock of the device door 16 Paper level indicator

9 Locking/release lever of device door 17 Document storage

10 Document holder 18 Device door

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Diebold Nixdorf ProCash 2000xe Operating instructions

Diebold Nixdorf ProCash 2000xe Operating instructions

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