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Gatewa
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9510 Serve
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U
ser G
uid
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www.gateway.com
Contents
1 Checking Out Your Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Hard drive bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Gateway Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 Setting Up Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Setting up the hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Converting to a rackmount server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Starting your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Understanding the power-on self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Turning off your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Initial hardware settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
3 Maintaining Your Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Caring for your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Cleaning your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Preparing for system recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Recording the BIOS configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
System administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Gateway Server Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Local control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Server security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Identifying your server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Updating the baseboard management controller firmware . . . . . . . . . . . . . . . . . . . . . . . . . 35
Updating the FRU/SDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Using your System Companion CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Preparing to install components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Selecting a place to work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Gathering the tools you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
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Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Opening the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Removing the bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Removing the air ducts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Installing the air ducts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installing the bezel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Closing the server case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Installing drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing or replacing a fixed, removable-media drive . . . . . . . . . . . . . . . . . . . . . . . . . 54
Routing power and data cables to fixed drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Installing a hot-swap hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Installing a local control panel (LCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Memory online sparing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Installing PCI expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Installing a processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Installing an Intel Management Module (IMM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Installing the Intel RAID activation key and dedicated RAID memory . . . . . . . . . . . . . . . . 79
Replacing a power supply module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Replacing a power distribution module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Replacing the hot-swap backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Replacing the front panel board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Replacing a hot-swap fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Replacing the CMOS battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Opening the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Rolling BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Recovering the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Resetting the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Resetting BIOS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
6 Configuring your RAID solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Configuring your onboard RAID solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Configuring the onboard SATA RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Configuring the onboard SCSI RAID solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Configuring your ROMB RAID solution with the RAID BIOS Console configuration utility 118
Configuring your ROMB RAID solution with the RAID Web Console . . . . . . . . . . . . . . . . 127
Web Console components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Client system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Quick configuration steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
The Registration Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Installing the Windows Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Launching the Web Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
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Configuring arrays and logical drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Reclaiming Hot Spare Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Reconfiguring Existing Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Safety guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Battery replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Additional beep codes provided by optional Intel Management Modules . . . . . . . . . 152
LED information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Diagnostic LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Modem (telephone dial-up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Tutoring and training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
A Server Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
System board specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Video specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Resolution support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Electronic specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
PCI interrupt routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Additional specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
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B BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
C Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
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Chapter 1
1
Checking Out Your Gateway
Server
• Locating drives, ports, jacks, and controls
• Locating system board components
• Getting help
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Front
Control panel
ID button
Reset button
NIC 1 activity LED
NIC 2 activity LED
ID LED
Reserved for
future use
Power button
Hard drive activity LED
Power/sleep LED
Status LED
NMI button
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Back
Back
Serial port
Power connector
Card retention
levers
Monitor port
Mouse port
Power
supply
module
PCI slots
(shown with
EMI shields)
Kensington
lock slot
Power connector
NIC 2 (RJ-45)
USB ports
Keyboard port
NIC 1 (RJ-45)
Power
supply
module
Power supply
LEDs
Power supply
LEDs
Power
supply
module
latch
Power
supply
module
latch
Diagnostic
LEDS
Status LED
ID LED
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Chapter 1: Checking Out Your Gateway Server
Interior
PCI air
duct
Power supply
module
Card retention
clips
Cable
clip
Hot-swap
fans
5.25-inch
drive bay
Front panel
board
Processor
air duct
Power
distribution
module
Hot-swap
drive bay
backplane
Hot-swap
drive bay
release
latch
Hot-swap
drive bay
release
latch
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System board
System board
Left side
Main power
connector
USB 1, 2, and 3
connectors
Rear fan connectors
+12V CPU power
connector
Auxiliary signal
connector
Mouse/keyboard
connectors
Serial/video
connectors
Diagnostic LEDS
NIC 1 and NIC 2
connectors
Status LED
ID LED
PCI slot 6 (PCI-X
64/100
PCI slot 5 (PCI-X
64/133
PCI slot 4
(PCI-Express x8)
PCI slot 3
(PCI-Express x4)
ICMB connector
Serial B connector
OEM
RMC
connector
Chassis intrusion connector
Front panel connector
Jumper block
HDD LED connector
Memory banks
PCI slot 1 (PCI-X
64/133)
Slot 2 - RAID
DIMM slot (do not
install PCI card)
RAID activation key
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Chapter 1: Checking Out Your Gateway Server
Right side
CPU 1
socket
Diskette drive connector
ATA 100 connector
Intel
®
Management
Module (IMM) connector
Front panel control LED
connector
CMOS
battery
CPU 2
socket
CPU 1
fault
LED
CPU 2
fault
LED
USB 3-5 connector
SATA A1 connector
SATA A2 connector
HSBP B connector
HSBP A connector
IPMB
connector
SCSI channel B
connector
SCSI channel A
connector
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Getting Help
Getting Help
In addition to your operating system’s documentation, you can use the following
information resources to help you use your server.
System Companion CD
Use the System Companion CD to access file utilities, Windows 2003 Server drivers, and
documentation for your server and its components. For more information, see Using Your
System Companion CD.
Gateway Web site
Gateway provides a variety of information on its Web site to help you use your server.
Visit the Gateway Web site at support.gateway.com for:
■ Technical documentation and product guides
■ Technical tips and support
■ Updated hardware drivers
■ Order status
■ Frequently asked questions (FAQs)
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Chapter 2
11
Setting Up Your Server
• Using your server safely
• Starting and turning off your server
• Restarting (rebooting) your server
• Setting up the operating system
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Chapter 2: Setting Up Your Server
Setting up the hardware
To make sure that your working environment is safe:
■ Use a clean, dry, flat, stable surface for your server. Allow at least 6 inches at the
back of the server for cabling and air circulation.
■ Use the instructions on your server’s setup poster to set up your hardware.
■ Use an uninterruptible power supply (UPS) with surge protection for protection
from power outages and power spikes.
■ Avoid subjecting your server to extreme temperature changes. Do not expose your
server to direct sunlight, heating ducts, or other heat-generating objects. Damage
caused by extreme temperatures is not covered by your warranty. As a general rule,
your server is safest at temperatures that are comfortable for you.
■ Keep your server and magnetic media away from equipment that generates
magnetic fields, such as unshielded stereo speakers. Strong magnetic fields can erase
data on both diskettes and hard drives. Even a telephone placed too close to the
server may cause interference.
Converting to a rackmount server
To convert your server to a rackmount configuration, a rackmount conversion kit is
required. To obtain the conversion kit, contact Gateway Customer Care, Gateway Sales,
or visit accessories.gateway.com
. For more information on contacting Customer Care, see
“Telephone support” on page 168.
Contents of the conversion kit
The rackmount conversion kit contains the following:
■ Handles (2)
■ Handle screws (6)
■ Rack stud screws (6)
■ Hinge cover (1)
■ “Suitcase” jumper (1)
■ Front panel sticker (1)
Warning
Your server comes with a 3-wire AC power cords fitted with the correct
plug style for your region. If these plugs do not match the connector
on your UPS or wall outlet, do not attempt to modify the plugs in any
way. Use a UPS or wall outlet that is appropriate for the supplied
AC power cords.
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Setting up the hardware
Tools required
The following tools are required to make the conversion:
■ Phillips head screwdriver (#2)
■ Straight blade screwdriver
■ Anti-static wrist strap (recommended)
To convert your server to rackmount configuration:
1 Follow the instructions in “Preventing static electricity discharge” on page 41.
2 Follow the instructions in “Opening the server case” on page 42.
3 Follow the instructions in “Removing the bezel assembly” on page 44.
4 Remove the two screws on the back of the chassis that secure the top cover to the
chassis.
5 Slide the top cover back about two inches, then remove it from the chassis.
6 Remove the chassis feet from the bottom of the server.
Warning
Lifting the server and attaching it to the rack is a two-person job. If
needed, use an appropriate lifting device. A fully loaded Gateway
9510 server weighs about 80 lbs (36.2 kg).
Screw
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Chapter 2: Setting Up Your Server
a Lay the chassis on its right side (facing the front of the server).
b Use a straight blade screwdriver to pop the center plastic rivet free from each foot.
c Remove the feet (and leave the server on its side).
7 Remove the diskette, CD, and DVD drives and filler panels from the server by
following the instructions in “Installing or replacing a fixed, removable-media drive”
on page 54.
8 Re-orient the Serial/USB port front panel on the front of the server.
a Remove any USB or serial cables from the Serial/USB port front panel.
b Loosen the captive thumbscrew securing the Serial/USB port front panel to the
server, then remove the Serial USB port front panel.
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Setting up the hardware
c Reinstall the Serial/USB port front panel in the horizontal position on the bottom
of the opening by inserting the tab on the right side of the Serial/USB port front
panel into the slot on the right side of the opening and tightening the captive
thumbscrew.
9 Reinstall the diskette, CD, or DVD drives and filler panels in the horizontal orientation
and reconnect the data and power cables to the drives.
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