Gateway 910 Series System Manual

8508341

Gateway

™

910 Series

System Manual

September 2001

Notices

4545 Town Centre Court

San Diego, CA 92121 USA

This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or

transmitted by any means or in any form, without prior consent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes

are made periodically. These changes are incorporated in newer publication editions. Gateway may improve

and/or change products described in this publication at any time. Due to continuing system improvements,

Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product

updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct,

indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in

this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this

manual and the products it describes at any time, without notices or obligation.

Trademark Acknowledgments

1-800-GATEWAY, ActiveCPR, ALR, AnyKey, black-and-white spot design, CrystalScan, Destination, DestiVu,

EZ Pad, EZ Point, Field Mouse, Gateway 2000, Gateway Country, gateway.net, Gateway stylized logo, Perfect

Scholar, Solo, TelePath, Vivitron, stylized “G” design, and “Yo u ’ve got a friend in the business” slogan are

registered trademarks and black-and-white spotted box logo, GATEWAY, Gateway Astro, Gateway@Work,

Gateway Connected touch pad, Gateway Connected music player, Gateway Cyber:)Ware, Gateway

Education:)Ware, Gateway Flex Case, Gateway Gaming:)Ware, Gateway GoBack, Gateway Gold, Gateway

Learning:)Ware, Gateway Magazine, Gateway Micro Server, Gateway Money:)Ware, Gateway Music:)Ware,

Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway

Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo,

Gateway Teacher:)Ware, Gateway Video:)Ware, HelpSpot, InforManager, Just click it!, Learn@Gateway, Kids

BackPack, People Rule, SERVE-TO-ORDER, Server Watchdog, SpotShop, Spotshop.com, and Your:)Ware

are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is

a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered

trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification

purposes only, and may be the trademarks or registered trademarks of their respective companies.

Contents i

Contents

Preface..............................................................v

Conventions used in this manual .......................................v

Getting additional information . . ........................................vi

1 Features .........................................................1

Standardfeatures ...................................................1

Front .............................................................2

Back..............................................................3

Interior ............................................................5

System board ......................................................7

2SystemSetup...................................................9

Settingupyourserver................................................9

Startingyourserver.................................................10

Understanding the Power-On Self-Test ..............................11

Settinguptheoperatingsystem....................................11

Turningoffyourserver ..............................................12

Restartingyourserver...............................................13

3 Case Access ...................................................15

Preventingstaticelectricitydischarge...................................15

Openingthecase ..................................................16

Removingthecoverpanel ........................................17

Removingthebezel .............................................19

Closingthecase ...................................................21

Reinstallingthebezel ............................................21

Reinstalling the cover panel .......................................22

4 Replacing or Adding System Components .....................23

Replacing or adding drives ...........................................23

Preparing to replace or add a drive . . . ..............................23

Drivecablingconsiderations.......................................24

ReplacingtheCDdrive...........................................25

Replacingthediskettedrive .......................................28

Addinga5.25-inchor3.5-inchremovablemediadrive ..................30

Replacingtheharddrive..........................................33

Adding an additional hard drive ....................................35

Replacing or adding memory . . .......................................37

ii Contents

Replacingtheprocessor..............................................40

Adding or replacing expansion cards ....................................44

Replacingthebattery ................................................49

Replacing the system board ...........................................52

Replacingthepowersupply ...........................................55

5 Using the BIOS Setup Utility ....................................57

About the BIOS Setup utility ...........................................57

Settingthesystemboardjumpers ......................................60

Updating the BIOS . . . ...............................................61

Recovering from a failed BIOS update . . .............................61

6 Managing Your Server ..........................................63

Protecting against power source problems . . .............................63

Surge suppressors ...............................................63

Line conditioners . ...............................................64

Uninterruptible power supplies ......................................64

Maintaining and managing your hard drive . . .............................65

Hard drive maintenance utility ......................................65

Harddrivemanagementpractices...................................66

Protectingtheserverfromviruses...................................68

Systemadministrationandcontrol ......................................70

ManageX Event Manager . . . ......................................70

SNMPagent....................................................70

Serversecurity ..................................................71

Systemrecovery ....................................................72

Creatingastartupdiskette.........................................72

Keeping a record of system configuration .............................72

UsingyourServerCompanionCD ..................................72

7 Troubleshooting ................................................73

Introduction ........................................................73

Troubleshootingchecklist .............................................73

Verifyingyourconfiguration ........................................74

Troubleshooting guidelines . . ......................................74

Troubleshooting the battery installation . . .............................74

CDdriveproblems ..................................................75

Harddriveproblems .................................................76

Memoryandprocessorproblems.......................................77

Modem problems ...................................................78

Peripheral device/adapter problems .....................................79

Printerproblems ....................................................81

Contents iii

Systemproblems...................................................82

Videoproblems ....................................................84

Error messages ....................................................87

Beepcodes .......................................................91

A Safety, Regulatory, and Legal Information .....................93

B Reference Data ................................................105

Specifications.....................................................105

Systemspecifications ...........................................106

Mechanical specifications . . ......................................107

Environmentalspecifications......................................107

Electricalspecifications..........................................108

System I/O addresses ..............................................109

Memorymap .....................................................111

Interrupts ........................................................112

DMAusage ......................................................113

Index..............................................................115

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Conventions used in this manual v

Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention Description

ENTER Keyboard key names are printed in small capitals.

C

TRL+ALT+DEL A plus sign means to press the keys at the same time.

Setup Commands to be entered, options to select, and messages that appear

on your monitor are printed in bold.

User’s Guide Names of publications are printed in italic.

Viewpoint All references to front, rear, left, or right on the server are based on the

server being in a normal, upright position, as viewed from the front.

Defined terms When new terms are introduced and defined, they will be shown in italic.

Important A note labeled important informs you of special

circumstances.

Caution A caution warns you of possible damage to equipment or

loss of data.

Warning A warning indicates the possibility of personal injury.

vi Preface

Getting additional information

Log on to the technical support area of www.gatewayatwork.com to find

information about your server or other Gateway products. Some types of

information that you can access are:

■ Hardware driver and program updates

■ Technical tips

■ Service agreement information

■ Technical documents and component information

■ Frequently asked questions (FAQs)

■ Documentation for peripheral devices or optional components

■ Online technical support

You can find additional documentation on the Server Companion CD (SCCD)

that came with your server.

Standard features 1

1

Features

Standard features

■ Intel

®

Celeron

™

or Pentium

®

III processor

■ Four dual in-line memory module (DIMM) sockets that support as much

as 2 gigabytes (GB) of PC133 Synchronous Dynamic Random Access

Memory (SDRAM)

■ Integrated ATI

®

video controller - Rage XL 4 MB PC100 SDRAM

■ Integrated Intel

®

10/100 Mbit per second Ethernet network support

■ Serverworks

™

Champion LC chip set

■ Three 32-bit/33 MHz and two 64-bit/66 MHz PCI slots that support

full-length, full-height PCI expansion cards

■ One 3.5 inch diskette drive, one CD drive, and one hard drive

■ Keyboard port, mouse port, one serial port, parallel port, video port, Local

Area Network (LAN) port, four Universal Serial Bus (USB) ports (two front

and two back)

2 Features

Front

CD drive reads data or plays audio CDs.

Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes.

Power LED glows green when the server is on.

Additional drive bays lets you install additional 5.25-inch or 3.5-inch drives.

USB ports connect external Plug-n-Play devices that are automatically

configured when they are plugged into the server through one of these ports.

USB keyboards and mice are not supported. Use only PS/2 versions.

Power button turns the server on and off. It also enables sleep-mode in some

operating systems.

Diskette drive

Power button

CD drive

Power LED

USB ports

Additional

drive bays

Back 3

Back

Power connector connects to the server power cord. The other end of the

power cord plugs into an AC outlet or power strip.

Voltage selector switch sets the voltage for your area, either 115V or 230V.

Mouse port connects to a PS/2

®

(Personal System/2

®

) -compatible mouse.

Keyboard port connects to a PS/2-compatible keyboard.

USB ports connect to external Plug-n-Play devices that are automatically

configured when they are plugged into the server through one of these ports.

USB keyboards and mice are not supported. Use only PS/2 versions.

Serial port connects to serial devices.

Parallel port connects to a printer or other parallel device.

Serial port

Keyboard port

Power connector

USB ports

Voltage selector

switch

Parallel port

Release tab

Mouse port

Card retainer

thumbscrew

Video port

Kensington

lock slot

RJ-45 LAN port

Expansion

card slots

Release tab

Card retainer

Cover panel

thumbscrew

4 Features

Video port connects to the monitor interface cable.

RJ-45 LAN connector connects to the Ethernet network cable. The adjacent

indicator LEDs show LAN activity (yellow) and 100 Mbit speed (green).

Expansion card slots let you add additional cards to the system board.

Release tabs let you remove the cover panel.

Cover panel thumbscrew is used to securely fasten the cover panel to the

chassis.

Kensington lock slot lets you use a cable lock to secure the server and prevent

the cover panel from being removed.

Card retainer is used to secure expansion cards in place.

Card retainer thumbscrew is removed to open the card retainer.

Interior 5

Interior

Power supply is installed on the inside of the back panel and provides power

to the system board and all internal components.

System fan is installed beneath the power supply and vents heated air out

of the server.

System board is installed on the chassis frame stand-offs and connects to all

internal components with cable connectors.

Power supply release latch is used to secure the power supply in place.

Upper drive cage contains the diskette and CD drive and provides a mounting

location for an additional 5.25-inch and 3.5-inch drive.

Drive release latches are used to secure drives in place. There are three latches

on the upper drive cage and three on the lower drive cage. Locked and

unlocked positions are indicated by an open or closed padlock icon.

Hard drive is located in the lower drive cage and connects to the power supply

and system board.

Power

supply

System

board

System

fan

Power supply

release latch

Drive release

latch

Hard drive

Bezel tab

Lower drive

cage

Bezel

Upper drive

cage

Drive release

latch

Bezel tab

6 Features

Lower drive cage is located inside the chassis beneath the diskette drive and

contains the hard drive. It provides a mounting location for two additional

3.5-inch drives.

Bezel mounts to the front of the chassis.

Bezel tabs hold the bezel into place on the chassis.

System board 7

System board

A Keyboard port

B Mouse port

C Processor socket

D DIMM slots

E Main power connector

F Secondary IDE connector

G Primary IDE connector

A B

C

DE

F

G

I

J

H

N

M

LK

V

U

R

S

P

O

T

Q

8 Features

H Diskette drive connector

I Front panel connector

J Thumbscrew installation hole

K Front panel USB connector

L Hardware management connector

M Server configuration jumper block

N Battery

O 32-bit PCI slots

P 64-bit PCI slots

Q RJ-45 LAN connector

R Video port

S Processor fan connector

T Parallel port

U Serial port

V Back panel USB connector

Setting up your server 9

2

S

y

s

t

e

m

S

e

t

u

p

Settingupyourserver

Use the instructions on the poster that came with your server to set up your

hardware.

You can improve the safety of your working environment before setting up

your hardware by following these guidelines:

■ Use a clean, flat, and stable surface for your server. Allow at least 12 inches

at the rear of the server for cabling and air circulation.

■ Obtain a grounded (three-prong) AC surge-protected power strip. A

surge-protected power strip helps protect against AC power fluctuations.

■ Protect your server from extreme temperature and humidity. Do not

expose your server to direct sunlight, heater ducts, or other

heat-generating objects.

■ Keep your server away from equipment that generates magnetic fields,

such as unshielded stereo speakers. Even a telephone placed too close to

the server may cause interference.

■ Plug the server into a wall outlet or power strip that is easily accessible.

Important Keep the server boxes and packing material in case you

need to send the server to Gateway for repairs. If you

return your server in different packaging, your warranty

may be voided.

10 System Setup

Starting your server

Before you start your server for the first time:

■ Make sure that the voltage selector switch on the back of the server is

set to the correct voltage for your area. This switch is set at the factory

to the correct voltage (see “Back” on page 3 for the voltage selector switch

location).

■ Make sure all cables are firmly connected to the proper ports on the back

of the server.

■ Make sure the server and monitor are plugged into an AC outlet or power

strip and that the power strip is turned on.

To start the server:

1 Turn on any components connected to the server, such as a monitor,

printer or scanner.

2 Turn on the server. The power indicator light-emitting diode (LED) on

the front of the server remains lit (green) when the power is on.

If nothing happens when you turn on the server:

■ Make sure that the power cables are securely plugged in and that

your power strip (if you are using one) is plugged in and turned on.

■ Make sure the monitor is connected to the server, plugged into the

power strip or AC outlet, and turned on. You may also need to

adjust the brightness and contrast controls on the monitor.

Caution Make sure your server and peripherals are turned off and

unplugged from the power outlet when you connect

peripherals to the server, or you might damage the server

or the peripherals.

Starting your server 11

Understanding the Power-On Self-Test

When you turn on your server, the power-on self-test (POST) routine checks

the server memory and components. If POST finds any problems, the server

displays error messages. Write down any error messages that you see. If you

continue to have problems, these error messages may help Gateway Technical

Support diagnose the cause.

Press the T

AB key to see the startup POST messages. The default setting is quiet

mode (no startup information displayed).

Setting up the operating system

The first time you start your server, the operating system takes a few minutes

to set up. Refer to your operating system documentation for specific questions

regarding the operating system.

To complete the operating system setup for Windows 2000 Server:

1 After the server starts, the start-up wizard opens. Continue by clicking

Next.

2 Type the requested information in the appropriate text boxes. When you

have finished typing the information, continue by clicking

Next.

3 Continue following the instructions and selecting options in the start-up

wizard dialog boxes, clicking

Next to move through the dialog boxes, until

the wizard tells you to restart your server.

If you need to return to the previous dialog box to change any of your

entries, click

Back.

Important The server starts very quickly. If yourmonitor requires time

to warm up, you may not see the messages that are

displayedduringstartup.Ifyouarehavingproblems,you

may need to wait for the monitor to warm up, then restart

the server. If you are trying to enter Setup, press F1before

the monitor warms up.

Important Any ID or key numbers requested to complete the

operating system setup are on a sticker attached to the

server.

12 System Setup

4 Restart your server. The setup is complete.

Turning off your server

Every time you turn off your server, shut down the operating system first.

You may lose data if you do not follow the proper procedure.

To turn off your server in Windows 2000 Server:

1 Click Start, then select Shut Down, then Shut down.

2 Click OK. The operating system shutdowns and the server turns off.

3 Turn off the monitor and peripheral devices.

Important For other operating systems, refer to the appropriate

operating system software manual for setup instructions.

Warning When you turn the server off, some electric current still

flows through the server. Before opening the server case

or connecting or removing any peripherals, turn off the

server, then unplug the power cord and modem cord (if

installed) or you may get an electric shock.

Caution When you routinely turn off your server (daily or weekly),

do not unplug the server or use the On/Off switch on the

power strip. Regularly cutting off all power to your server

may cause premature battery failure.

Important For other operating systems, refer to the appropriate

operating system software manual for instructions.

Restarting your server 13

Restarting your server

If your server does not respond to keyboard or mouse input, you may have

to close programs that are not responding. If closing unresponsive programs

does not restore your server to normal operation, you may have to restart the

server.

To close unresponsive programs and restart Windows 2000 Server:

1 Press CTRL+ALT+DEL. A window opens that lets you close a program that

is not responding.

2 Click Task Manager, then select the program that is not responding.

3 Close the program by clicking End Task.

4 If the server does not respond, turn off the server power, wait ten seconds,

turn the power on again.

As a part of the regular startup process, a program to check the disk status

runs automatically. When the checks are finished, Windows starts.

Important If the server does not turn off immediately, you may need

to hold the power button down for a few seconds to turn

the server off.

Important For other operating systems, refer to the appropriate

operating system software manual for instructions.

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Gateway 910 Series System Manual

Gateway 910 Series System Manual

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