Gateway Computer Drive User manual

componentguide

Removable Storage

Your Gateway Computer

Installing

Configuring

i

Contents

1 Preparing to Install Your Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Preparing your work area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 Removing an Existing Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Removing drive software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Removing the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3 Installing a New Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Identifying connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Configuring the new IDE drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting the IDE jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring the new SCSI drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting the SCSI jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Configuring the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing Zip drive software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing Seagate tape drive software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

General troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Flash memory drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Zip drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Getting technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

ii

1

Preparing to

Install Your Drive

This guide provides the information you need to install a

new or replacement:

■ CD or DVD drive

■ Diskette drive

■ Flash memory drive

■ Tape drive

■ Zip drive

Only the tape and Zip drives require uninstalling and

installing software as part of the installation process.

2

Chapter 1: Preparing to Install Your Drive

www.gateway.com

To install a drive, follow these steps:

1 Remove drive software (if replacing a Zip or tape drive).

2 Remove the existing drive (if replacing a drive).

3 Install the new drive.

4 Install drive software (if installing a Zip or tape drive).

Preparing your work area

To prepare your work area:

1 Find a place that:

■ Is clean. (Avoid dusty areas.)

■ Is a low-static environment. (Avoid carpeted areas.)

■ Has a stable platform on which to set your computer.

■ Is near a telephone in case you need help from Gateway Technical

Support. The telephone must be directly connected to a telephone jack

and cannot be connected to your computer.

2 Obtain these additional items:

■ A Phillips screwdriver.

■ A grounding wrist strap (available at most electronic stores).

■ A small container to hold hardware parts, such as screws, while you

are working.

■ The documentation that came with your computer.

Important If you do not have printed documentation, go to the

Gateway Web site (support.gateway.com

) and print the

appropriate document before starting the installation

procedure.

3

Preparing your work area

www.gateway.com

Preventing static electricity discharge

The components inside your computer are extremely sensitive to static

electricity, also known as electrostatic discharge (ESD).

Before opening the computer case, follow these guidelines:

■ Turn off your computer.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of your computer.

■ Touch a bare metal surface on the back of the computer.

■ Unplug the power cord and the modem and network cables.

Before working with computer components, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags

because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting

brackets. Avoid touching the edge connectors and components on the

cards. Never slide expansion cards or components over any surface.

Warning ESD can permanently damage electrostatic

discharge-sensitive components in your computer. Prevent

ESD damage by following ESD guidelines every time you

open the computer case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your computer and unplug the power

cord and modem and network cables before opening the

case.

Warning To prevent risk of electric shock, do not insert any object

into the vent holes of the power supply.

4

Chapter 1: Preparing to Install Your Drive

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2

5

Removing an

Existing Drive

Read this chapter to learn how to remove an existing drive.

You need to remove an existing drive if you are replacing

a drive.

If you are not replacing a drive, go to “Installing a

New Drive” on page 13.

Warning Avoid exposure to dangerous electrical

voltages and moving parts by turning off

your computer and unplugging the power

cord and modem cable before opening

the case.

6

Chapter 2: Removing an Existing Drive

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Removing drive software

If you are installing a diskette, CD, or DVD drive, you do not need to remove

any software. Go to “Installing a New Drive” on page 13.

If you did not previously have a Zip drive or tape drive installed in your

computer, you do not need to remove any software. Go to “Installing a

New Drive” on page 13.

If you are replacing a Zip drive or tape drive, you must uninstall your drive

software before you remove the old drive from your computer. Make sure that

you have the drive installation diskettes or CDs before removing your current

software.

To remove the drive software:

1 In Windows XP, click Start, then click Control Panel. The Control Panel

window opens.

- OR -

In Windows Me, Windows 2000, Windows 98, or Windows NT 4.0, click

Start, Settings, then click Control Panel. The Control Panel window opens.

2 Click/Double-click the Add/Remove Programs icon. The Add/Remove

Programs dialog box opens.

3 If you are uninstalling drive software in Windows XP or Windows 2000,

scroll down the list of installed software, then click

Iomega Software (Zip

drive) or

Backup Exec (tape drive).

- OR -

If you are uninstalling drive software in Windows Me, Windows 98, or

Windows NT 4.0, click the

Install/Uninstall tab, scroll down the list of

installed software, then click

Iomega Software (Zip drive) or Backup Exec

(tape drive).

7

Removing drive software

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4 Click Add/Remove or Remove and follow the on-screen instructions. If you

are asked to remove any shared files, click

No. (These files may be needed

by other programs.)

5 When the removal is complete, shut down Windows and turn off your

computer.

8

Chapter 2: Removing an Existing Drive

www.gateway.com

Removing the drive

To remove the existing drive:

1 Turn off your computer, then remove the computer case cover following

the static electricity precautions on page 3.

See the documentation that came with your computer for instructions on

removing your computer case cover.

2 If you are removing a CD or DVD drive, disconnect the audio cable by

pressing down on the locking tab as you pull the cable out of the audio

connector. Make sure that you pull the connector, not the cable.

3 If you are removing a CD, DVD, diskette, tape, or Zip drive, disconnect

the wide, flat ribbon (data) cable from the drive that you are replacing.

Make sure that you pull the connector, not the cable. Note the orientation

of the red-striped edge of the data cable. You will attach the data cable to

your new drive using the same orientation. Go to Step 6.

- OR -

If you are removing a flash memory drive, go to the next step.

9

Removing the drive

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4 Disconnect the front panel USB round data cable from the back of the flash

memory drive. Make sure that you pull the connector, not the cable. Note

the orientation of the connector. You will attach the data cable to your

new drive using the same orientation.

10

Chapter 2: Removing an Existing Drive

www.gateway.com

5 Disconnect the flash memory drive’s round data cable from the system

board. Make sure that you pull the connector, not the cable. Note the

orientation of the connector. You will attach the data cable from your new

drive using the same orientation.

11

Removing the drive

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6 Disconnect the power cable from the back of the drive. Make sure that you

pull the connector, not the cable. Move the connector slightly side-to-side,

if necessary, to disconnect the cable.

7 See the documentation that came with your computer for instructions on

sliding the drive out of the computer case.

8 If this drive is a replacement for a failed drive, follow the instructions on

the return form to send the old drive back to Gateway for credit.

12

Chapter 2: Removing an Existing Drive

www.gateway.com

3

13

Installing a

New Drive

Read this chapter to learn how to:

■ Configure IDE and SCSI drives

■ Install the drive

14

Chapter 3: Installing a New Drive

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Identifying connectors

The following illustrations identify basic drive connectors.

CD, DVD, diskette, tape, and Zip drives

■ Power connector. Both small and large power supply connectors attach

only one way. CD, DVD, tape, and Zip drives have a large power connector.

Diskette drives have a small power connector.

■ Data cable connector. Most data cable connectors are keyed with a notch.

Some older drives, typically diskette drives, are not keyed.

■ Data cable. The IDE data cable is wider than the diskette drive data cable.

One edge of the cable has a red stripe. The red-striped edge of the cable

should be aligned toward the Pin 1 end of the data cable connector.

Usually, this is the end of the connector that is nearest the power supply

connector. PIN 1 is usually labeled with a small arrow, the number “1,” or

a low number (for example, “2”).

Diskette drive

power cable

and connector

Power cable

and connector

Data cable

and connector

Analog audio

connector

Digital audio

connector

Jumper block

CD or DVD

drive power

cable and

connector

15

Identifying connectors

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■ Jumper block. The jumper block is used to configure your IDE drive as a

master, slave, or cable select drive, or to configure your SCSI drive’s ID and

termination. A label on the drive shows which jumper/pin position

corresponds to which setting. Diskette drives do not have a jumper block.

■ Analog audio connector. If your drive is a CD or DVD drive, it may have

an analog audio connector.

■ Digital audio connector. If your drive is a CD or DVD drive, it may have

a digital audio connector.

Flash memory drives

■ Data cable connector. Connect the front panel USB data cable to the data

cable connector.

■ Data cable. Connect the flash memory drive’s data cable to the

Front Panel USB connector on your system board.

■ Power connector. The large-type power supply connectors are keyed so

that they attach only one way.

Power

connector

Data cable connector

(Front panel USB ports)

Data cable

16

Chapter 3: Installing a New Drive

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Configuring the new IDE drive

You can configure CD, DVD, diskette, and Zip drives as bootable drives. You can

use bootable drives to start up (boot) your computer with special bootable

media, such as a system diskette (a diskette that contains operating system files).

Your system board may contain as many as three controllers (where the wide

ribbon cables attach to the main system board or a host adapter add-in card).

One controller is for the diskette drive. Two are for IDE drives. One of the IDE

controllers is the primary controller and the other is the secondary controller.

Each IDE controller can contain two devices, a master device and a slave device.

IDE data cable

Slave drive

Master drive

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Gateway Computer Drive User manual

Gateway Computer Drive User manual

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