2. Andersen
  3. Lock Mechanism Replacement

Andersen Lock Mechanism Replacement Service Instructions

  • Hello! I've reviewed the user guide for the Andersen E-Series lock mechanism replacement. It provides detailed, step-by-step instructions for replacing components like the corner gears and lock extension. The document also includes important safety instructions to ensure a safe and successful repair process. I am ready to answer your questions about the lock mechanism replacement process.
  • What tools are needed for the lock mechanism replacement?
    What if I'm only replacing the lock extension?
    What should I do after lubricating the cam lock slots?
9069261 BA Revised 06/20/13
Tools Needed
∙Safety Glasses
∙Phillips Screwdriver
∙Flat Blade Screwdriver
∙Drill/Driver
Supplies Needed
∙Dry or Teon® based spray lubricant
Lock Mechanism Replacement
for E-Series French Casement Windows
Parts Included
(1) Upper Corner Gear
(1) Lower Corner Gear
(1) Lock Extension
Thank you for choosing Andersen.
For questions call 1-888-888-7020. For more information and/or guides visit www.eaglewindow.com.
Please leave this guide with building owner.
▶Read guide from beginning to end before starting installation. Read all warnings and cautions during unit installation.
▶Check with your local building code ofcial to identify and conrm compliance with local building code requirements.
Lock Extension
Upper Corner GearLower Corner Gear
“Andersen” and all other marks where denoted are trademarks of Andersen Corporation and its subsidiary. ©2013 Andersen Corporation. All rights reserved.
Use caution when working at elevated
heights and around unit openings. Follow
manufacturers’ instructions for ladders and/
or scaffolding. Failure to do so may result in
injury or death.
Follow manufacturers’ instructions for hand
or power tools. Always wear safety glasses.
Failure to do so may result in injury and/or
product damage.
Windows and doors can be heavy. Use safe
lifting techniques and a reasonable number of
people with enough strength to lift, carry and
install window and door products to avoid injury
and/or product damage.
Unlock and open active sash.
2
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Align end of straight operator arm with arrow on operator channel. Push down on
operator arm to release from operator channel.
Sash must be fully supported
during piano hinge screw removal.
Unsupported sash will fall out and
may cause personal injury and/or
property/product damage.
Remove screws fastening piano hinge to side jamb and save for reuse.
Piano Hinge
Active Sash
1
Interior
3
Interior
Releasing operator arm allows
sash to swing freely. Sash may
suddenly swing out and break free
causing injury and/or product
damage. Support sash during
entire replacement process.
Straight Operator
Arm
Operator Channel
2
Interior
Hold sash rmly and remove from window
frame. Place sash on a clean, at surface
with interior side facing up.
Sash
Window Frame
4
Interior
Removal of the upper or lower corner gears requires the removal of the lock extension. Remove four (4) screws along the body of the
lock extension using a drill/driver and save for reuse.
5
Lock Extension
Lower Corner Gear
Lock Extension
Screws
Upper Corner Gear
Lock Extension
Lower Corner Gear
Drill/Driver
3
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Remove two (2) screws from lock tabs at each end of lock
extension. Slide lock tabs away to expose ends of lock
extension.
Slide lock tabs away
from ends of lock
extension after screws
are removed.
6
Lock Tab
Lower Corner Gear
Lock Extension
Remove lock extension.
7
▶For lower corner gear replacement, proceed to Step 9.
▶For upper corner gear replacement, proceed to Step 18.
▶For lock extension replacement only, proceed to Step 26.
8
Remove handle receiver plate screws and handle receiver plate
and save for reuse.
Handle
Receiver Plate
Handle Receiver
Plate Screws
Remove screw securing side of lower corner gear and save for
reuse.
Lower Corner
Gear (side)
Screws used on side of sash
are longer than screws used
on bottom or top of sash.
9
Remove screw securing bottom of lower corner gear and save for
reuse.
Lower Corner
Gear (bottom)
Screws used on side of sash
are longer than screws used
on bottom or top of sash.
10
Remove lower corner gear and dispose of properly.
11
4
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Position side cam lock toward bottom of sash and bottom cam
lock toward center of sash on the new lower corner gear.
Side Cam Lock
Bottom Cam Lock
Lower Corner Gear
12
Position new lower corner gear on sash.
Make sure bottom
cam lock is positioned
toward center of sash.
Make sure side cam
lock is positioned
toward bottom of sash.
13
Fasten bottom of lower corner gear using saved screw.
Lower Corner
Gear (bottom)
Screws used on side of sash
are longer than screws used
on bottom or top of sash.
14
Fasten side of lower corner gear using saved screw.
Lower Corner
Gear (side)
Screws used on side of sash
are longer than screws used
on bottom or top of sash.
15
Reapply handle receiver plate and fasten
using saved screws.
▶Proceed to Step 27 to reapply lock
extension.
Handle Receiver
Plate Screws
Handle
Receiver Plate
16
Remove screw securing side of upper corner gear and save for reuse.
Upper Corner
Gear (side)
Top of sash.
Top of sash.
Side of sash.
Side of sash.
Reverse angle of
opposite photo.
17
5
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Remove upper corner gear and ller. Save ller for reuse.
Properly dispose of upper corner gear.
Upper Corner
Gear (top)
Screws used on side of sash
are longer than screws used on
bottom or top of sash.
Remove three (3) screws securing top of upper corner gear and
save for reuse. Slide lock tab toward side of sash.
Remove screw securing upper corner gear ller and save for reuse.
Slide lock tab toward side of
sash after screws are removed.
Upper Corner Gear Filler
Upper Corner Gear Filler Screw
18 19
20
Upper Corner Gear
Upper Corner
Gear Filler
Top of sash.
Assemble upper corner gear ller and new upper corner gear.
Position top cam lock toward side of sash and side cam lock
toward bottom of sash on the new upper corner gear.
Side Cam
Lock
Upper Corner
Gear
Upper Corner
Gear Filler
Top Cam
Lock
21
Position new top corner gear and ller on sash.
Make sure top cam
lock is positioned
toward side of sash.
Make sure side cam
lock is positioned
toward bottom of sash.
Top of sash. Side of sash.
22
Fasten upper corner gear ller using saved screw.
Upper Corner Gear Filler
Upper Corner Gear
Filler Screw
23
Lock Extension
Lower Corner Gear
6
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Upper Corner
Gear (top)
Screws used on side of sash
are longer than screws used
on bottom or top of sash.
Slide lock tab toward center of sash and fasten top of upper
corner gear using saved screws.
Slide lock tab toward center
of sash before fastening
lock tab.
24
Slide upper corner gear lock tab toward top of sash and lower
corner gear lock tab toward bottom of sash.
25
Position lock extension cam lock toward bottom of sash.
Lock Extension
26
Position lock extension on sash between upper and lower corner
gears.
27
Fasten body of the lock extension using saved screws.
Lower Corner
Gear Lock Tab
Upper Corner
Gear Lock Tab
Lock Extension
Cam Lock
Upper Corner Gear
Lower Corner Gear
Slide lock tabs over ends of lock extension. Fasten lock tabs at
each end of lock extension using saved screws.
Lock Tab
Lower Corner Gear
Lock Extension
28
Slide lock tabs over
ends of lock
extension after
fastening with screws.
29
Lock Extension
Screws
Lubricate all cam lock slots using dry or Teon® based spray
lubricant.
Position sash in frame. Fasten sash using saved screws.
Dry or Teon®
Spray Lubricant
Cam Lock Slot
7
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30
Align end of straight operator arm with arrow on operator channel. Insert end of operator
arm into operator channel.
Check for proper operation. Close and lock
sash.
Piano Hinge
Sash
Window Frame
34
Interior
33
Interior
32
Interior
Sash must be fully supported
during piano hinge fastening.
Unsupported sash will fall out and
may cause personal injury and/or
property/product damage.
31
Interior
▶Lock mechanism replacement is complete.
Straight Operator
Arm
Operator Channel
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