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  3. Evolve 30
Evolve 30

Jabra Evolve 30 Operating instructions

  • Hello! I've reviewed the user manual for the Jabra Evolve 30 II MS Mono headset. It details how to troubleshoot call control issues with ShoreTel softphones, specifically focusing on ensuring the correct setup of the ShoreTel Telephony Interface and verifying the integration status within Jabra Direct. I'm ready to answer your questions about the installation, configuration and features mentioned in this document.
  • Why does call control not work with my ShoreTel softphone?
    How do I check if the ShoreTel Telephony Interface is installed properly?
    What should the ShoreTel Remote TSP dialogue show?
    Where can I verify that the ShoreTel integration is Ready?
Jabra Evolve 30 II MS Mono
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
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https://www.jabra.com.au/supportpages/jabra-evolve-30-ii/5393-823-309/faq/07dfc668-
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3. Click Configure. The ShoreTel Remote TSP dialogue opens.
4. In the Provider Usage section, verify that Use this service provider
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https://www.jabra.com.au/supportpages/jabra-evolve-30-ii/5393-823-309/faq/07dfc668-
2241-48c8-a7f6-9a778e76c96f
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
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https://www.jabra.com.au/supportpages/jabra-evolve-30-ii/5393-823-309/faq/07dfc668-
2241-48c8-a7f6-9a778e76c96f
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