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SUN GLOW Motor User guide

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  • What should I do if the remote screen doesn't light up when a button is pressed?
    How do I make the antenna visible if it's not?
    How do I charge the motor?
    What should I do if the LED is blinking green?
    What should I do if the LED is solid green?
    What should I do if there is no light?
    What should I do if the motor does not jog when I try to reset it?
    How do I reprogram the motor?
    What should I do if the motor is operating slowly?
    What should I do if the motor movement is not smooth?
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Motorized Shade Troubleshooting Guide
(416) 266 3501 | 50 Hollinger Rd, East York, ON M4B 3G5 | info@mysunglow.com | mysunglow.com
Sun Glow Motor Troubleshooting Guide
FOLLOW EACH STEP IN ORDER
• Does the remote have a lit screen when a
button is pressed?
• Is the remote working with other shades in the
room?
• If no to either, then the remote battery will
have to be replaced (APPENDIX A).
Operate the remote
1
• If the motor antenna is not visible, please
make sure it is visible.
• If the antenna is physically damaged (cut), then
please contact us.
• To charge, please plug in the USB charger into
the motor head and the transformer into the
wall outlet.
• If the LED is blinking green, then it is charging.
If it is solid green, then is fully charged. If there
is no light, then the motor is not charging.
• Please try another charger if the motor is not
charging to check if the charger is broken.
Make the antenna visible
Charge the motor
• Please follow the instruction in APPENDIX B.
If the motor does not jog when the instructions
are correctly followed, the motor will need
replacement.
• If the motor correctly resets, then the motor
will need to be reprogrammed. (APPENDIX C).
Reset the motor
2
3
4
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Additional Troubleshooting
A
The motor is operating but is not
operating normally.
1. Please follow the instructions in
(APPENDIX B).
2. When the motor resets, then the
motor will need to be reprogrammed
(APPENDIX C).
After the motor is reprogrammed, it
will operate as normal.
B
All remote channels are working
except a certain channel.
1. Please follow the instructions in
(APPENDIX B).
2. When the motor resets, then the
motor will need to be reprogrammed
(APPENDIX C).
After the motor is reprogrammed, it
will operate as normal.
C
The motor is moving slowly.
See instructions to change the speed
setting (APPENDIX D).
D
Motor movement is not smooth
(slipping).
The crown and drive on the motor
need to be replaced. Please contact
us for replacement instructions.
Motorized Shade Troubleshooting Guide
(416) 266 3501 | 50 Hollinger Rd, East York, ON M4B 3G5 | info@mysunglow.com | mysunglow.com
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Appendix A (Remote and Motor Layout)
15 Channel
Remote
Up Button
Stop Button
Motor Setting
Button
Down Button
Right/Left Buttons
(for switching
channels)
Remove Cover to
Expose Standard
Remote Back
P2 Setting Button
P2
Motorized Shade Troubleshooting Guide
(416) 266 3501 | 50 Hollinger Rd, East York, ON M4B 3G5 | info@mysunglow.com | mysunglow.com
USB-C
Charging Port
Motor Head
Antenna
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Appendix B (Motor Reset)
The motor factory reset mode will wipe all transmitters/remotes.
Only perform a motor reset if necessary.
Setup is
complete
Motor
beeps
4X
HOLD until motor jogs 4X
then RELEASE
Motorized Shade Troubleshooting Guide
(416) 266 3501 | 50 Hollinger Rd, East York, ON M4B 3G5 | info@mysunglow.com | mysunglow.com
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Appendix C (Programming)
1Preparing for programming
Wake-Up Mode
(Must Be Done Before Basic & Advanced Programming)
Required to make the connection between the remote channel and the motor.
During each of the following settings the time between each operation must
be shorter than 10 seconds, otherwise the program will be canceled, and the
motor will be back in default mode. Follow the steps below to wake-up the
motor.
Motor
beeps 3X
Setup is
complete
Motor
beeps
1X
HOLD
until motor jogs 2X
HOLD
until motor jogs 1X
then RELEASE to
activate this motor
Test shade: Move shade by
holding the up or down button to
ensure that the motor works on
the desired channel and moves in
the correct direction.
Do not let the shade crash
into the valance or unroll
from the tube.
Motorized Shade Troubleshooting Guide
(416) 266 3501 | 50 Hollinger Rd, East York, ON M4B 3G5 | info@mysunglow.com | mysunglow.com
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GO TO
DESIRED
UPPER
LIMIT
GO TO
DESIRED
LOWER LIMIT
Setup is
complete
Motor
beeps
3X
until motor
jogs 2X
HOLD
TOGETHER
Motor
beeps
3X
until motor
jogs 2X
HOLD
TOGETHER
2Basic programming
Allows you to set two positions: the upper and lower limits. This can be
applied to each shade per channel. During limit setting, the time between
two operations must be shorter than 2 minutes, otherwise the program will
be cancelled, and the motor will be back in wake-up mode. Follow the steps
below to set motor limits.
Setting Motor Limits
Test shade: Move shade up and
down to test upper and lower
limits. Refer to “Adjusting Motor
Limits” if limits require fine
tuning.
Holding up or down will move
the shade automatically
Motorized Shade Troubleshooting Guide
(416) 266 3501 | 50 Hollinger Rd, East York, ON M4B 3G5 | info@mysunglow.com | mysunglow.com
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Motor
beeps
1X
PRESS
P2
Motor
jogs
1X
Gear Down
Gear Up
Motor jogs 1X
Motor
jogs 1X
Motor jogs
1X
Motor jogs
1X
PRESS
PRESS
PRESS
PRESS
Motor
beeps
1X
Motor
beeps
1X
Motor
beeps
2X
Motor
beeps
2X
Speed Adjustment
Each motor has three speeds. To move between the different speeds, follow the
diagram below.
Appendix D (Setting Speed)
Motorized Shade Troubleshooting Guide
(416) 266 3501 | 50 Hollinger Rd, East York, ON M4B 3G5 | info@mysunglow.com | mysunglow.com
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