RemoteDesktopSupport
TestshavedemonstratedthatPlanetPressConnectcanbeusedthroughRemoteDesktop.Itishow-
everpossiblethatcertaincombinationofOScouldcauseissues.Ifproblemsareencountered,please
contactOLSupportandwewillinvestigate.
PlanetPressConnect1.3andlaterhavebeencertifiedunderRemoteDesktop.
32-bitor64-bitOperatingSystems?
PlanetPressConnectisa64-bitsoftwareandcanonlybeinstalledon64-bitoperatingsystems.
AntivirusConsiderations
lAntivirussoftwaremayslowdownprocessingorcauseissuesiftheyarescanningintemporary
foldersorthoseusedbyPlanetPressConnect.Pleasesee"AntivirusExclusions"onpage14for
moreinformation.
lAntivirussoftwaremightinterferewithinstallationscripts,notablyaVBSscripttoinstallfonts.
McAfee,inparticular,shouldbedisabledtemporarilyduringinstallationinorderforMICRfontsto
installandtheinstallationtocompletesuccessfully.
WindowsSearchIndexingService
TestshaveconcludedthattheWindowsSearchservice,usedtoprovideindexingforWindowsSearch,
caninterferewithConnectwheninstallingonavirtualmachine.Iftheinstallationhangsduringthelast
steps,itisnecessarytocompletelydisablethisserviceduringinstallation.
lClickonStart,Run.
lTypeinservices.mscandclickOK.
lLocatetheWindows Searchserviceanddouble-clickonit.
lChangetheStartup TypetoDisable,andclickStoptostoptheservice.
lTrytheinstallationagain.
lOncecomplete,youmayre-enabletheserviceandstartit.
Commandlineswitchesand.inientries
PlanetPressConnectisintendedtoworkstablyandreliably,basedonJavaandtheEclipseframework.
Toensurethisreliabilityandrobustness,manyJavaandEclipseparametershavebeentestedand
tuned,whichisreflectedintherespective.inientriesandtheusedcommandlineswitches.Acollection
ofvaluablesettingshasbeenelaboratedandfounditsentryinPlanetPressConnect“goodswitches
list”(calledthe“whitelist”).
Theprotectionoftheenduser’ssystemisoneofourmaingoalsandthereforewehaveimplementeda
verystrictverificationmechanism,whichensures,thatonlythesewhitelistedinientriesandcommand-
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