View the data management actions log .......................................... 292
Increase file storage and available disk space .................................... 293
USB drives ............................................................... 293
Connect to a Torrent Storage™ NAS device ................................... 296
■Software administration ................................................ 300
Stop a sequencing Run ........................................................ 301
Torrent Suite™ Software updates ................................................ 303
Update Torrent Suite™ Software ............................................ 303
Lock current Torrent Suite™ Software version ................................ 304
Enable off-cycle product updates ........................................... 305
Update off-cycle release plugins ........................................... 306
Manage Torrent Suite™ Software user accounts ............................... 306
Disk usage ................................................................... 314
Add customer support contacts ................................................. 315
Change the displayed server name .............................................. 316
Change the time zone for the Ion Torrent™ Server ................................ 316
Monitor your Ion Torrent™ Server ............................................... 317
Jobs Server service ....................................................... 317
Start a job request ........................................................ 317
Stop a run that is in progress ............................................... 318
ionCrawler service ........................................................ 318
RAID Info ................................................................ 319
Set up Ion Mesh ............................................................... 320
View network settings ......................................................... 321
Data backup and restore locations .............................................. 322
Restore the PostgreSQL Database .......................................... 322
Axeda Remote System Monitoring (RSM) ......................................... 323
Overview ................................................................ 323
Port assignments ......................................................... 324
Data automatically collected by the RSM agents .............................. 324
Torrent Server ........................................................... 324
Ion PGM™ data ........................................................... 326
Ion S5™ and Ion Proton™ data ............................................... 327
Remote access for troubleshooting ......................................... 330
Troubleshoot Torrent Server ................................................... 330
Check crawler and job server status ........................................ 330
Restart services .......................................................... 333
Verify network connectivity and name resolution .............................. 333
Verify Torrent Server IP address ............................................ 334
Troubleshoot and configure the time service ................................. 335
Verify file transfer ........................................................ 335
Further investigation and problem resolution ................................ 335
Customer support archive ................................................. 336
Contents
Torrent Suite
™
Software 5.6 Help
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