DETEWE Varix SD38 Operating Instructions Manual

Operating Instructions

Manual 1

ISDN Digital Keyphone varix SD 38

for use with the

varix 14 and varix 200 Digital PABX Systems

Making and receiving calls plus

Setting up Facilities in the Service Menu

Die Gebrauchsanleitungen

Four separate manuals provide you with instructions on how to use your varix SD 38 telephone.

Manual 1

Making and receiving calls plus setting up facilities

This manual contains general instructions on how to handle your varix SD 38 ISDN digital keyphone.

Using examples, it explains the types of key and the display, as well as standard telephoning and

exchange functions using internal and external call keys. In addition, it provides an overview of the ser-

vice menu in which facilities (e.g. call diversion, short code dialling) can be called up simply by pressing

the appropriate numeral keys. For ease of operation, facilities can also be programmed to free keys on

the telephone.

Manual 2

Use of MULTIFUNCTION keys

This manual describes how to use the MULTIFUNCTION keys. Here, several facilities are stored on one sin-

gle key. The user simply browses through to the required item before making the desired settings.

Manual 3

Central settings for the varix 14 and varix 200 digital PABX systems

This manual describes the central settings for your PABX system. These settings are usually made on the swit-

chboard operator’s telephone (e.g. programming of central short destination codes). The settings are protec-

ted by a password. The manual is supplied together with your PABX system.

Manual 4

Manager/secretary conﬁgurations

Your PABX system is equipped with a special feature allowing several telephones to be switched together in

a manager/secretary team constellation. This manual describes telephoning operations using this team vari-

ant and its particular features. The manual is supplied together with your PABX system.

The manuals

Mat.no. 77918.019

Edition 6.96

We reserve the right to make alterations

1

Contents

varix SD 38

Installing the telephone and marking keys A-1

General key layout A-2

Upper row of keys A-2

Keys with permanently assigned functions A-2

Keys with permanently assigned functions A-3

Call keys A-4

Single user A-4

Team user TOP TEAM A-4

Team user VIP TEAM A-5

Team user BROKER TEAM A-5

Team user SERIES TEAM A-6

Team user

MANAGER/SECRETARY TEAM A-6

Displays A-7

Text display A-7

Flag display A-7

... on the call keys A-8

... on the DIRECT CALL keys A-8

Telephoning

Notes B-1

Internally and externally

configured telephones B-1

Calling with DESTINATION keys B-1

Calling with DIRECT CALL keys B-1

Calling with TEAM keys B-1

Charges display B-1

Call duration display B-1

Mute switch B-2

Repeat dialling B-2

Hands-free B-2

Loudspeaker B-2

Access permissions B-2

Making internal calls B-3

... from an internally configured telephone B-3

... from an externally configured telephone B-4

... using multiple keys B-4

... with TEAM keys B-5

... with PARTNER keys B-5

Ending a call B-5

Making external calls B-6

... from an internally configured telephone B-6

... from an externally configured telephone B-7

... via multiple keys B-8

Concluding a call B-8

Answering calls B-9

... by lifting the handset B-9

Several calls B-9

Answering a second call B-10

Calls to MULTIPLE keys B-10

Calls to TEAM keys B-10

Enquiries B-11

...via INTERNAL, EXTERNAL or R key B-11

... using the PARTNER key B-12

... using a TEAM key B-13

Call shuttle B-14

Transferring calls B-15

Passing a call on to an internal subscriber B-15

Passing the call back using the TEAM keys B-15

Passing a call on to an external subscriber B-16

Accepting a call B-16

Special types of call B-17

Answering a paging call B-17

Intercom message B-17

Message within a team B-17

Operating a door intercom

and a PA system B-18

2

Contents

Service menu

General C-1

Code entries C-2

Setup displays C-2

Automatic switch-over function C-3

Programming code numbers C-3

and calling up keys C-3

Active facilities C-4

Display of active facilities C-4

Browsing through and

modifying active facilities C-6

During a call C-7

Transferring calls C-7

Picking up calls C-7

Call shuttle C-8

Tone suffix dialling C-8

Protection against call-waiting signals

and intrusion during data transmission. C-9

Conference C-10

When the line is busy C-11

Call-back requests C-11

Call waiting C-12

Accepting a waiting call C-12

Overriding Do not disturb C-13

Intrusion C-13

Follow me C-14

Pick-up groups C-14

Picking up calls from other telephones C-15

Enabling ”follow me“ on your telephone C-16

Activating follow me on any telephone C-17

Activating follow me from a

specific extension C-18

Answering a general call C-19

Diverting calls C-20

Call diversion C-20

Forwarding calls C-22

Call forwarding for the entire device C-22

Diverting calls C-23

General holding of calls in a team C-24

Exiting and joining a hunt group C-25

Changing the common extension C-26

Configuring call keys C-27

Picking up ring signal in a team C-27

Deputy in a team C-28

Disabling and preventing call delegation C-29

Call diversion for individual keys C-30

Call forwarding for individual keys C-31

Call protection for individual keys C-32

Enabling follow me for individual keys C-33

Protection functions C-34

Call protection for the device C-34

Changing permissions C-34

Changing access permissions C-35

Protecting repeat dialling C-34

Locking repeat dialling C-36

Deleting or resetting facilities C-37

Turning off/confirming alarm calls C-37

Deleting appointments C-37

Deleting all call-back requests C-38

Deleting individual call-back requests C-38

Deleting all call diversions and the

follow me settings C-39

Resetting all currently active facilities C-39

Infos/Messages C-40

Activating message waiting indication C-40

Message waiting- calling up the list C-41

Activating the call list C-42

Using the call list C-43

Storing an alarm C-44

Indication of charges for the previous call C-45

Intercom message/short code dialling C-46

Individual speed dialling C-46

Central speed dialling C-46

Intercom messages C-47

3

Contents

Enabling the intercom message facility C-48

Storing short code destinations C-49

Short codes with suffix dialling

and pause codes C-50

Special functions C-51

PABX recall C-51

Door-release C-51

Setting telephone parameters C-52

Volume of handset C-52

Volume of loudspeaker C-52

Volume of ring signal C-52

Ring tone C-53

Ring tone melody C-53

Restoring settings (reset) C-53

Headset C-54

Preselected dialling/En-block dialling C-54

Deleting keys C-54

Changing the security code C-55

Display language C-55

Call display C-55

Call duration display C-56

Data interface C-56

Programming keys

Storing telephone numbers D-1

Programming DESTINATION keys D-1

Making a note of numbers D-1

Assigning functions to DESTINATION keys D-2

Programming DIRECT CALL keys D-2

Identification of suffix dialling and pauses D-2

Storing numbers to TEAM keys D-2

Programming FUNCTION keys D-3

Assigning specific facilities to keys D-3

Example 1.1 D-4

Example 1.2 D-4

Example 2 D-5

Example 3 D-5

Example 4 D-6

Linking several facilities D-7

Example 5 D-8

Example 6 D-9

MULTIFUNCTION keys D-10

”Stacking“ facilities D-10

Example 7 D-11

“Stacking” telephone numbers D-12

Short input codes

General E-1

Activating facilities E-2

Appendix

Explanation of team functions F-1

Team users TOP TEAM F-1

Team users VIP TEAM F-2

Team users BROKER TEAM F-3

Team users SERIES TEAM F-4

Team users

MANAGER /SECRETARY TEAM F-5

Browsing in the menu F-7

Menu groups F-7

Browsing or entering code numbers F-8

Accessories and options F-9

Add-on unit F-9

Connecting accessories F-9

List of important information messages F-10

Installing the telephone F-11

Cleaning F-11

Marking the keys F-11

Index F-12

Codes and telephone numbers F-15

Individual key layout F-16

4

Codes and telephone numbers

F - 15

Codes and telephone numbers

(enter your own numbers)

✂

Own telephone no.

Belongs to a

hunt group,

telephone no.

Call diversion to

a fixed destination

follow me can be

carried out to a spec-

iffically assigned telephone

Switchboard operator telephone numbers

to

Code for external line access

Line access code Line group no.

=

Individual short-code destinations

1

2

3

4

5

6

7

8

9

0

Unrestr. international

❑

Restricted international

❑

Domestic

❑

Local only

❑

No ext. calls

❑

Valid basic access permission

Local area

❑

Semi-restricted

❑

Available central short-code destinations

Group

to

Group

to

Individual key layout

F - 16

Individual key layout

As a reminder, before you mark the keys of your telephone you can use the following table to enter the individual

call keys as programmed by your DeTeWe service engineer (or by yourself), as well as the keys you have

programmed yourself.

Enter:

I for your own INTERNAL key

MI for other INTERNAL key (MULTIPLE-INTERNAL key)

E for your own EXTERNAL key

ME for other EXTERNAL key (MULTIPLE-EXTERNAL key)

T for TEAM key

P for PARTNER key

S for DIRECT CALL key (with signalling)

or

the facility you wish to program on a key,

the destination, if you wish to program a telephone number on a key (DESTINATION key).

123E

456A

789B

C0DR

abcd

varix SD 38

12345

678910

11 12 13 14 15

Key 1

Key 2

Key 3

Key 4

Key 5

Key 6

Key 7

Key 8

Key 9

Key 10

Key 11 Service key (permanently assigned)

Key 12 Mute key (permanently assigned)

Key 13

Key 14

Key 15 Disconnect key (permanently assigned)

Function / if necessary, name and telephone number

✂

A - 1

General

varix SD 38

General

Avarix SD 38

Your SD 38 ISDN comfort telephone can be used in conjunction with a varix 14 or a varix 200 PABX

system. It offers a wide variety of facilities allowing fast and ﬂexible access to other subscribers.

Your telephone can be used at a single workplace, or additional keys can be installed enabling it to be

used in various conﬁgurations at a team workplace. On the following pages, some of the most common key

functions are explained. Please note that your telephone may have been conﬁgured with a different key

layout.

In addition to the numeral keys and ﬁxed function keys, every telephone is equipped with one or several call

keys for making internal or external telephone calls. Further keys to facilitate telephoning are the

DESTINATION keys and the DIRECT CALL keys which can be programmed with customized numbers, and

also the FUNCTION keys which can be programmed with facilities offered by the service menu.

At single workplaces

, the individual call keys (INTERNAL/EXTERNAL) are available for making internal or

external calls. Here, you can make calls using the number assigned to your telephone and reach other

subscribers by dialling their appropriate number.

At team workplaces

, INTERNAL and EXTERNAL keys are assigned to several telephones. This means that

each team member has access to the call keys of the other team members and can thus use other members’

lines/numbers or pick up calls for other team members.

Team telephones are accessed by simply pressing the TEAM or PARTNER keys.

Different team groups can be conﬁgured depending on the team’s function. The different kinds of team are

explained in the appendix to this manual.

Our service department will tell you which features are installed on your telephone. The following pages

provide an overview of the various key functions for each team variant. Get to know the versatile facilities of

your telephone. In this way you will learn about a lot of new functions and, in the course of time, come to

appreciate the advantages they provide.

Installing the

telephone and

marking keys

Please note: You will ﬁnd instructions on how to install your telephone and how to mark the keys on page

F-11 of the appendix to this manual.

A - 2

General key layout

varix SD 38

General key layout

Upper row of keys

Keys with

permanently

assigned

functions

First and second row of keys

Those key functions which require a display (e.g. INTERNAL/EXTERNAL keys) are

always allocated to the first and second rows. The LCD arrow/symbol indicator above

or below the key always indicates a specific operating state (e.g. incoming call).

The various key layouts are described on the following pages.

123E

456A

789B

C0DR

abcd

varix SD 38

Text display:

telephone numbers, incoming

calls, facilities etc.

Flag indicator display:

Shows the status of the call keys

or incoming calls on the lines.

Third row of keys

This row of keys is usually free for

you to program by yourself, e.g. by

assigning functions to them.

DELETE key

STORE key

REPEAT DIALLING key

HOLD key

DISCONNECT key

HANDS-FREE/LOUDSPEAKER key

MUTE key

SERVICE key

A - 3

General key layout

varix SD 38

Keys with

permanently

assigned

functions

r

SERVICE key

This key is always used to start the programming and setting of facility parameters; programming pro-

cedures are usually concluded by pressing this key, too.

s

MUTE key

This key serves to switch off the microphone in the handset or in the telephone so that the other party

on the phone cannot listen in when you talk to another person in the room.

f

HANDS-FREE/LOUDSPEAKER key:

If you do not wish to pick up the handset to use the phone, press this key to switch on the internal

microphone and loudspeaker. To disconnect a call made in hands-free mode, press the

HANDS-

FREE/LOUDSPEAKER

key a second time. The loudspeaker functions are described on page B-2.

t

DISCONNECT key:

To terminate a call, press this key. The call key is then released and a new line assigned, so that you

can start dialling again immediately.

*#

ASTERISK and CROSSHATCH keys:

These keys are used to initiate facility set-up procedures (e.g. call diversion) or for browsing through

the service menu.

R

HOLD key:

If TEAM or PARTNER keys, for example, are conﬁgured on your telephone, you can use these keys to

make direct enquiry calls to other subscribers. The

R

key can also be used for making enquiries. You

can use the

R

key, too, for picking up a held call or passing it on to another subscriber, or for broke-

ring between calls.

B

REPEAT DIALLING key:

Press this key to redial the last telephone number called.

A

STORE key:

This key stores input to memory or calls up further setup ﬁelds when programming the phone.

E

DELETE key:

If necessary, this key can be used to delete part or all of a previously entered telephone number.

A - 4

Call keys

varix SD 38

Call keys

Depending on the application, each telephone can be equipped with different call keys. Below, some of

the most frequently used key combinations are shown. For more detailed instructions on how to use the call

keys in team conﬁgurations, please refer to the appendix.

Example:

single user

i

Calls to your number are indicated below the

INTERNAL key (I).

You can make both internal and ex-

ternal calls using this key.

e

You can make an external call using the

EXTERNAl key

(E)

.

s

DIRECT CALL keys

(S)

with indicators can be programmed by the user with an internal or external

number. This number is then dialled by simply pressing the key. The indicator shows you whether the

party being called is busy or free, or, in the case of external numbers, whether a line is free.

Example:

Team user

TOP TEAM

i

Calls to your number are indicated below the

INTERNAL key (I).

You can make both internal and

external calls using this key.

t

The

TEAM key

(T)

indicators show you whether the respective party being called is busy or whether

someone is currently trying to call him/her. This key also enables you to pick up calls for other team

members. In addition, you can call any other member of the team by simply pressing the correspon-

ding TEAM key.

For more detailed information on the TOP Team, refer to page F-1 of the appendix.

1 2 3 4 5

6 7 8 9 10

I

ESSSS

1 2 3 4 5

6 7 8 910

ITTTT

A - 5

Call keys

varix SD 38

Example:

Team user VIP

TEAM

i

Calls to your number are indicated below the

INTERNAL key (I). You can make both internal and

external calls using this key.

m Calls for another team partner are indicated simultaneously below the MULTIPLE INTERNAL key

(MI). This means that you can take calls for a partner. You can also make calls using these keys (in

which case, however, you occupy your partner’s corresponding number).

p With the PARTNER keys (P) you can call other members of the team with one single keystroke. Simi-

larly, your partner also has a key which he/she can use to call you. An indicator above the key indi-

cates whether it is busy or free. You can also make calls if the other subscriber is busy.

For more detailed information on the VIP Team, refer to page F-2 of the appendix.

Example:

Team user

BROKER TEAM

i Calls to your number are indicated below the INTERNAL key (I). You can make both internal and

external calls using this key.

e Calls on external lines are indicated below the EXTERNAL keys (E). At the same time, the call is also

n indicated below your partners’ MULTIPLE EXTERNAL key (ME). Any team member can

use this key to make external calls.

For more detailed information on the BROKER Team, refer to page F-3 of the appendix.

1 2 3 4 5

6 7 8 9 10

IMI

P

MI MI MI

PPP

1 2 3 4 5

6 7 8 910

E

I

EE

*)

*) also ME

A - 6

Call keys

varix SD 38

Example:

Team user

SERIES TEAM

i Calls to your number are indicated on the INTERNAL key (I). You can make both internal and exter-

nal calls using this key.

t The TEAM key (T) indicators show you whether the party being called is busy or whether someone is

currently trying to call him/her. This key also enables you to pick up calls for other team members. In

addition, you can call any other member of the team by simply pressing the TEAM key.

e Calls on external lines are indicated below the EXTERNAL keys (E). At the same time, the call is also

n indicated below your partners’ MULTIPLE EXTERNAL key (ME). Any team member can

use this key to make external calls.

For more detailed information on the SERIES team, refer to page F-4 of the appendix.

Example:

Team user

MANAGER/

SECRETARY TEAM

i Calls to your number are indicated below the INTERNAL key (I). As a special feature, calls for the

manager are usually picked up by the secretary. You can make both internal and external calls using

this key.

m Calls for the manager or secretary are indicated simultaneously below the MULTIPLE INTERNAL key

(MI). This means that the manager or the secretary can take calls for each other. You can also make

calls using these keys (in which case, however, you occupy your partner’s corresponding number).

p With the PARTNER keys (P) you can call either the manager or the secretary with one single key-

stroke. Similarly, your partner also has a key which he/she can use to call you. A display above the

key indicates whether the line is busy or free. You can also make calls if the other subscriber is busy.

For more detailed information on the MANAGER/SECRETARY team, refer to page F-5 and manual 4.

1 2 3 4 5

6 7 8 9 10

E

I

EE

*)

*) also ME

TTTT

1 2 3 4 5

6 7 8 910

P

MI

I

P

A - 7

Displays

varix SD 38

Displays

Text displayThe user interface display panel at the top of the telephone always displays its current status (e.g. dialling

internally), the type of procedure currently called up, as well as the time and date. Enabled or active

facilities are shown as a symbol or in text form. If several facilities are activated at the same time, this is

indicated by an asterisk at the top, right-hand corner or the display. In this case, you can browse through the

display (cf. page C-6).

The following symbols may appear in the display:

S for mute switch (microphone is switched off)

h for operation using headset

L for hands-free/loudspeaker operation

c for set appointment

m for an incoming message

When internal calls are received, the display will show the number, and (if set up) the name of the caller. For

an external call, the display may show ”External calls“ or the number of the caller (in ISDN connection). In

order to keep a check on charges, the cost or the duration of the call is displayed during the call (if this faci-

lity is programmed).

Flag displayHere, symbols (ﬂags) which are allocated to the key are displayed either above or below the key,

respectively. If these keys are programmed as INTERNAL, EXTERNAL, TEAM or PARTNER keys, the symbols

indicate various functions, e.g. calls, so that you know which key to press. The following section explains

the meaning of these various symbols.

A - 8

Displays

varix SD 38

Displays

... on the

call keys

no indication The INTERNAL/EXTERNAL or MULTIPLE key is free

This symbol appears when a call with ring signalling is received on the line

to the respective call key. On the display, you see the telephone number or

the name or the line (internal/external) of the caller. To answer this call, lift the

handset.

This symbol appears for the second, third call etc. when severall calls are

received at the same time. You can answer these calls by simply pressing the

key. No additional information appears in the display. This symbol also

appears when calls are received on the MULTIPLE/PARTNER or TEAM keys, if

the call signal for this key is not activated.

This shows you the key for the line on which you are currently calling.

If you switch your telephone over to the operating mode ”Programming in the

service menu“ while you are making a call (e.g. to change the volume of the

loudspeaker), the occupied call key is marked by this symbol.

This symbol appears when you have to access MULTIPLE/PARTNER or TEAM

keys and the respective line is already occupied.

When you interrupt a call to make enquiries to another subscriber, the origi-

nal call is held; this is indicated by the symbol blinking slowly.

... on the

DIRECT CALL

keys

no symbol The extension or a line is free.

This symbol appears when the internal destination of a DIRECT CALL key is

busy, or when there is no free line on which to dial the external number.

Call indication 1

v blinks

Call indication 2

ud blinks

Current call 1

v on

Current call 2

ud on

Line busy

UD on

Call being held

UD blinks

Line busy

UD on

B - 1

Notes

Telephoning

Notes

BTelephoning

Internally and

externally

configured

telephones

A default direction for telephoning can be conﬁgured for each varix SD 38 telephone.

Externally conﬁgured telephones

Your telephone is set in such a way that an EXTERNAL key line is automatically occupied when the handset

is lifted. You can start dialling the external telephone number immediately. This default direction will normally

be conﬁgured if you need to make a lot of external calls.

Internally conﬁgured telephones

By lifting the handset, you automatically occupy the line assigned to the INTERNAL key and can start

dialling an internal number immediately. This default direction will be conﬁgured by the DeTeWe service

engineer according to your requirements.

Calling with

DESTINATION

keys

You can assign internal or external telephone numbers to the freely programmable keys (cf. page D-1). Dialling

with DESTINATION keys is similar to dialling a number. This means that, for any of the operating pro-

cedures in this chapter, you can use a DESTINATION key instead of dialling a number on the keypad.

Calling with

DIRECT CALL

keys

It is possible to conﬁgure DIRECT CALL keys on your telephone (this is done by the service engineer). You

can also program DIRECT CALL keys yourself (cf. page D-2). As opposed to the DESTINATION key, the

“engaged state” of the destination or line for a DIRECT CALL key is indicated by the D symbol. Dialling

with DIRECT CALL keys is similar to dialling a number. Hence, in all procedures described in this chapter, a

DIRECT CALL key can be used instead of dialling the number.

Calling with

TEAM keys

Team keys can be conﬁgured on your telephone (by the service engineer). You can assign internal telephone

numbers to TEAM keys yourself (cf. page D-2). You can then call the programmed destination directly using

a TEAM key. Apart from this, you are given an indication when calls are made to the other number and

when the other telephone is busy.

Charges displayIf your system has a charges registration facility, the amount and

the number of units is displayed whenever a self-dialled external call

is made. The charges appear automatically in the second display line

and remain there for a short while after termination of the call so that you can make a note of them. It is also

possible to switch off the charges display or to switch over to call duration display (cf. page C-56).

Call duration

display

If you have switched your telephone over to call duration display,

(cf. page C-56), the duration of the call to an internal or external

number is shown in hours, minutes and seconds in the second display

line. The time is counted in intervals of 5 seconds. If several calls are being made, each call is counted

separately. When the call has been concluded, the duration of the last connection remains displayed for a

while as a reminder.

061040

£ 9.43 00041

061040

00:01:45 10:12

B - 2

Notes

Tele

p

honin

g

Mute switch Ps The MUTE key can be used to switch off the microphone in the handset temporarily so that

the opposite party cannot hear what you are saying, but without interrupting the connection.

The fact that the microphone is switched off is indicated by S in the display. To switch the

microphone on again, press the MUTE key a second time.

Repeat dialling NB The last number to be dialled is stored to memory and can be dialled again by simply

pressing the REPEAT DIALLING key. The repeat call is made on the same INTERNAL/

EXTERNAL key as the ﬁrst call.

Exception: If pre-selected dialling has been programmed (cf. page C-54) and you press the

REPEAT DIALLING key before lifting the handset, the key line of the default direction,

INTERNAL or EXTERNAL, selected for your telephone is accessed.

Hands-free There are two possible ways of telephoning, either using the handset as described in this manual, or in

hands-free mode. In the latter case, you listen via the built-in loudspeaker and speak into the microphone

located at the bottom left-hand corner of your telephone.

f If you wish to use hands-free mode, then do not lift the handset, but press the HANDS-FREE/

LOUDSPEAKER key instead. L appears in the display. The call is concluded by pressing

the HANDS-FREE/LOUDSPEAKER key once more.

Pf O If you have started to use the handset and wish to continue in hands-free mode, simply press

the HANDS-FREE/LOUDSPEAKER key and hold this down while replacing the handset.

Loudspeaker In the course of a telephone conversation you can switch the loudspeaker of your telephone on at any time

so that other people in the room can listen in.

Pf To do this, simply press the HANDS-FREE/LOUDSPEAKER key.

Access

permissions

Calls on external lines (i.e. class of service) are controlled by access permissions determining how ”far“ you

are allowed to call on your particular phone. The basic access permission for each telephone is conﬁgured

by the service engineer (e.g. foreign calls, local calls). A list of permission stages is given on page C-35.

To protect your telephone from unauthorized use you can switch the permission down to “limited dialling/

restricted permission” (cf. page C-35).

☛ Please note: The access permission applies to all external calls, irrelevant of which call key is currently

occupied.

hold down

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DETEWE Varix SD38 Operating Instructions Manual

DETEWE Varix SD38 Operating Instructions Manual

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