2. Computers & electronics
  3. Software
  4. Cisco
  5. Prime Infrastructure
Prime Infrastructure

Cisco Prime Infrastructure User guide

  • Hello! I am an AI chatbot trained to assist you with the Cisco Prime Infrastructure User guide. I’ve already reviewed the document and can help you find the information you need or explain it in simple terms. Just ask your questions, and providing more details will help me assist you more effectively!
Cisco Prime Infrastructure 3.5 User Guide
First Published: 2018-04-20
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of
the UNIX operating system. All rights reserved. Copyright ©1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.
Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com
go trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any
other company. (1721R)
©2012–2018 Cisco Systems, Inc. All rights reserved.
CONTENTS
Get Started With Prime Infrastructure 45
PART I
Get Started With Cisco Prime Infrastructure 1
CHAPTER 1
Prime Infrastructure Organization 1
Setup Tasks That Should Be Completed Before Using Prime Infrastructure 2
Log In and Out 3
Change Your Password 3
Use the Main Window Controls 3
Change Your Default Home Page 4
Set Up and Use the Dashboards 5
How to Use the Dashboards 5
Customize the Dock Window 7
Types of Dashboards 8
Check the Health of the Entire Network Using the Network Summary Dashboard 8
Check the Health of All Devices or All Interfaces Using the Overview Dashboard 9
Check the Health of Wireless Networks Using the Wireless Dashboard 9
Check the Performance of a Specific Device or Interface Using the Performance Dashboard 10
Add Dashlets to Dashboards 12
Add a Predefined Dashlet To a Dashboard 12
Add a Customized Dashlet to the Device Trends Dashboard 13
Add a New Dashboard 14
Export Dashlets Data to a CSV or PDF File 15
Troubleshoot Network Health Using Dashboards 15
Define Health Rules 16
Define QoS and Interface Settings 17
Network Health Map Features 17
Cisco Prime Infrastructure 3.5 User Guide
iii
Network Health Display Options 18
Network Health Summary 18
QoS Metrics 20
Traffic Conversation 21
Work In a Different Virtual Domain 22
Manage Jobs Using the Jobs Dashboard 22
Extend Cisco Prime Infrastructure Functions 24
Check Cisco.com for the Latest Documentation 24
Change Prime Infrastructure User Settings 25
CHAPTER 2
Set User Preferences 25
Change Your User Preferences 25
Change Your Idle-User Timeout 25
Change List Length 26
Manage the Inventory 29
PART II
Add and Organize Devices 31
CHAPTER 3
Add Devices to Prime Infrastructure 31
Understand the Discovery Process 32
Add Devices Using Discovery 33
Specify the Management IP Address Type (IPv4/IPv6) for Discovered Devices 34
Run Quick Discovery 34
Run Discovery with Customized Discovery Settings 35
Verify Discovery 36
Import Devices from Another Source 37
Create Device Import CSV Files 37
Add Devices Manually (New Device Type or Series) 39
Add a Virtual Device Context Device 40
Add a Meraki Device to Prime Infrastructure 41
Prerequisites for Adding Wireless Controllers 42
Validate Added Devices and Troubleshoot Problems 43
Check a Device's Reachability State and Admin Status 44
Device Reachability and Admin States 44
Cisco Prime Infrastructure 3.5 User Guide
iv
Contents
Move a Device To and From Maintenance State 46
Edit Device Parameters 46
Synchronize Devices 46
Smart Inventory 47
Add NAM HTTP/HTTPS Credentials 47
Export Device Information to a CSV File 48
Apply Device Credentials Consistently Using Credential Profiles 49
Create a New Credential Profile 49
Apply a New or Changed Profile to Existing Devices 49
Delete a Credential Profile 50
Export and Import a Credential Profile 51
Create Groups of Devices for Easier Management and Configuration 51
How Groups Work 52
Network Device Groups 52
Port Groups 53
Data Center Groups 54
How Elements Are Added to Groups: Dynamic, Manual, and Mixed Groups 55
Groups and Virtual Domains 55
Create User-Defined Device Groups 56
View All Groups to Which a Device Belongs 56
Find Device Groups By Device IP, Device Name or Group Name 57
Create Location Groups 57
Create Groups Using CSV Files 59
Export Groups to CSV Files 59
Add APs to Device Groups and Location Groups 59
Create Port Groups 60
Create User-Defined Data Center Groups 61
Edit User-Defined Groups 62
Make Copies of Groups 62
Copy User-Defined and Location Groups 63
Hide Groups That Do Not Have Any Members 63
Delete Groups 63
Create Compute Resource Groups 64
Cisco Prime Infrastructure 3.5 User Guide
v
Contents
View Devices 65
CHAPTER 4
View Network Devices 65
View Compute Devices 68
Create User Defined UCS Groups 72
Create User Defined Hosts and VMs 72
Manage Compute Resources 73
CHAPTER 5
Manage VMware Vcenter Server 73
Add a VMware vCenter Server 73
CSV File Requirements for Importing Vcenter 74
Monitor Compute Resource Performance 74
Set the Polling Interval for Data Center Devices 75
Set Up Cluster Monitoring 75
Manage Device Configuration Files 77
CHAPTER 6
Set Up Device Configuration File Management 77
Control How Archiving is Triggered 77
Set Up Event-Triggered Archiving 78
Specify Items to Be Excluded When Configuration Files Are Checked for Changes 79
Control the Timeouts for Configuration Archive Operations 79
Control How Often the Archive Summary Is Updated 79
Control How Many Files Can Be Archived In Parallel 80
Control Whether Configuration File Content Is Masked During Exports 80
Download Configuration Files 80
Control When Device Configuration Files are Purged from the Database 80
How Do I Find Out the Last Time Files Were Archived? 81
Back Up Device Configuration Files to the Archive 81
What Is Backed Up to the Database? 81
Back Up (Archive) Configuration Files 82
View the Device Configuration Files That Are Saved in the Archive 83
View All Archived Files 83
View Archived Files for a Specific Device 84
View the Raw Content of an Archived Configuration File 84
Cisco Prime Infrastructure 3.5 User Guide
vi
Contents
Label Important Configuration Files With Tags 84
Synchronize Running and Startup Device Configurations 85
Compare or Delete Device Configuration Files 85
Deploy an External Configuration File to a Device 86
Overwrite a Startup Configuration with a Running Configuration 87
Roll Back a Device’s Configuration To an Archived Version 87
Download Configuration Files 88
Check the Change Audit for Configuration Archive Operations 89
Manage Device Software Images 91
CHAPTER 7
Set Up Software Image Management 91
Make Sure Devices Are Configured Correctly 92
Verify the FTP/TFTP/SFTP/SCP Settings on the Prime Infrastructure Server 92
How to Control Images that are Saved to the Image Repository During Inventory Collection 92
Software Image Management Processes and Supported Devices 93
Adjust Criteria for Cisco.com Image Recommendations 98
Adjust Image Transfer and Distribution Preferences 98
Add a Software Image Management Server to Manage Groups of Devices 99
Change Cisco.com Credentials for Software Image Operations 100
Copy Software Images from Devices to the Image Repository (Create a Baseline) 100
How Do I Find Out Which Images Are Used by Network Devices? 101
How Do I Know a Device Has the Latest Image? 101
How Do I Know Whether I have Permission to Download Software from Cisco.com 102
View the Images That Are Saved in the Image Repository 102
Find Out Which Devices Are Using an Image 103
View Recommended Images on Cisco.com 103
Download Images from Cisco.com 104
Add (Import) Software Images to the Repository 105
Add a Software Image That Is Running on a Managed Device 105
Add a Software Image from an IPv4 or IPv6 Server (URL) 106
Add a Software Image for an FTP Protocol Server (Protocol) 107
Add a Software Image from a Client Machine File System 107
Import Software Images to the Virtual Image Repository 108
Change the Device Requirements for Upgrading a Software Image 109
Cisco Prime Infrastructure 3.5 User Guide
vii
Contents
Verify That Devices Meet Image Requirements (Upgrade Analysis) 109
Distribute a New Software Image to Devices 110
Activate a New Software Image on Devices 112
Deploy Software Images to Wireless/DC Devices 114
Supported Image Format for Stack Devices 114
Commit Cisco IOS XR Images Across Device Reloads 115
Check the Change Audit for Software Image Operations 116
ASD Exceptions and Error Conditions 116
Upgrade Controller Software using Rolling AP Upgrade 118
Perform Configuation Audits Using Compliance 121
CHAPTER 8
How To Perform a Compliance Audit 121
Enable and Disable Compliance Auditing 122
Create a New Compliance Policy 122
Create Compliance Policy Rules 123
Examples—Rule Conditions and Actions 124
Example: Block Options 124
Example Conditions and Actions: Community Strings 125
Example Conditions and Actions: IOS Software Version 126
Example Conditions and Actions: NTP Server Redundancy 127
Create a Compliance Profile That Contains Policies and Rules 127
Run a Compliance Audit 128
View the Results of a Compliance Audit 129
Fix Compliance Violations on Devices 130
View Violation Summary Details 131
View Violation Job Details 131
Import and Export Compliance Policies 132
View the Contents of a Compliance Policy XML File 132
View PSIRT and EoX Information 133
View Device Security Vulnerabilities 133
View Device Hardware and Software End-of-Life Report 134
View Module Hardware End of Life Report 134
View Field Notices for Device 135
Cisco Prime Infrastructure 3.5 User Guide
viii
Contents
Visualize the Network 137
PART III
Visualize the Network Topology 139
CHAPTER 9
Network Topology Overview 139
Datacenter Topology 140
View Detailed Tables of Alarms and Links in a Network Topology Map 141
Filter Data in the Detailed Tables 141
Determine What is Displayed in the Topology Map 142
Choose Which Device Group(s) to Display in the Network Topology Map 142
View the Contents of a Sub-Group in the Topology Map 143
Manually Add Devices and Networks to the Topology Map 144
Manually Add Links to the Topology Map 144
Change Which Link and Device Types are Shown in the Network Topology Map 145
Show/Hide Alarms and Labels in the Topology Map 146
Isolate Specific Sections of a Large Topology Map 147
Get More Information About Devices 147
Get More Information About Links 147
View Fault Information for Devices and Links 148
Change the Layout of a Network Topology Map 148
Save the Layout of a Network Topology Map for Future Web GUI Sessions 149
Show Clock Synchronization Networks on a Network Topology Map 149
Save the Topology Map as an Image File 150
Use Wireless Site Maps 151
CHAPTER 10
Introduction to Next Generation Wireless Site Maps 151
How Wireless Site Maps Are Organized 152
Guidelines for Preparing Image Files for Use Within Wireless Site Maps 152
Work with Site Maps 153
Add Sites 154
Remove a Site 154
Update a Site 154
Import Maps Archive 155
Export Maps Archive 156
Cisco Prime Infrastructure 3.5 User Guide
ix
Contents
Import Bulk APs in CSV Format 156
Export Bulk APs in CSV Format 157
Import Access Points for GeoMap 157
Export Access Points for GeoMaps 158
Edit Map Properties 158
Configure Outdoor Areas 159
Add an Outdoor Area 159
Edit Outdoor Areas 160
Remove an Outdoor Area 160
Configure Buildings 160
Use Building 3D View 161
Add a Building 161
Edit a Building 162
Remove a Building 162
Monitor Floor Areas 162
Configure Floor Areas 166
Add Floor Areas to Building 166
Configure Display Setting for Various Floor Elements 167
Configuring Display Settings for Access Points 168
Configuring Display Settings for Mesh Access Points 169
Configuring Display Settings for 802.11 Tags 171
Configuring Display Settings for Overlay Objects 172
Configuring Display Settings for Clients 172
Configuring Display Settings for Rogue Access Points 172
Configuring Display Settings for Adhoc Rogues 173
Configuring Display Settings for Rogue Clients 173
Configuring Display Settings for Interferers 173
Configuring Display Settings for wIPS Attacks 174
Configuring Display Settings for MSE/CMX Site Maps Integration 174
Configuring Map Properties 174
Edit Floor Elements 175
Add, Position, and Delete APs 175
Quick View of APs 178
Add, Position, and Delete Choke Points 178
Cisco Prime Infrastructure 3.5 User Guide
x
Contents
Add, Position, and Delete WiFi TDOA Receivers 180
Add Coverage Area 181
Create Obstacles 182
Place Markers 183
Location Region Creation 183
Define Inclusion Region on a Floor 183
Define Exclusion Region on a Floor 184
Edit Location Regions 185
Delete Location Regions 185
Rail Creation 185
Place GPS Markers 186
Use Floor Tools 187
View Deteted Rogue APs 187
Use Monitoring Tools 187
View Charts 187
Track Client Movement Using Client Playback 188
Inspect Location Readiness 188
Inspect Voice Readiness 189
RF Calibration Methods 189
Adjust RF Calibration Models Used in Wireless Maps 190
Create New RF Calibration Models 191
Calibrate, Compute and Apply New RF Calibration Models 191
Compute Collected “Live” Data Points for New RF Calibration Models 193
Apply Fully Calibrated RF Calibration Models to Floors in Wireless Site Maps 194
Delete RF Calibration Models 194
View RF Calibration Model Properties 194
Apply RF Calibration Models to Wireless Site Maps 195
Using Planning Mode 195
What Does the Wireless Site Map Editor Do? 196
Guidelines for Using the Wireless Site Map Editor 197
Guidelines for Placing Access Points 197
Guidelines for Placing Inclusion and Exclusion Areas on a Floor Map 199
Launch and Use the Wireless Site Map Editor 199
Wireless Site Map Editor Icons 200
Cisco Prime Infrastructure 3.5 User Guide
xi
Contents
Define Coverage Areas in Wireless Site Maps 201
Obstacle Color Coding in Wireless Site Maps 201
Define Inclusion Regions in Wireless Site Maps 202
Define Exclusion Regions in Wireless Site Maps 203
Define Rail Lines in Wireless Site Maps 203
Search Wireless Site Maps 204
Adjust RF Antennas Using the Wireless Site Map Editor 205
Locate Low-Coverage Areas Using AP Location Readiness 205
Assess the Quality of AP Coverage Using RF Calibration Data 206
Determine If RF Coverage is Sufficient for Voice Readiness 206
Show Wired Device Info 207
Configure Interferer Notification 208
Show/Hide 208
Export to PDF 209
Measure Distances 209
Data Filtering 209
Filtering Access Points Data 209
Filtering Clients Data 209
Filtering Tags Data 210
Filtering Rogue AP Data 210
Filtering Adhoc Rogues Data 210
Filtering Interferer Data 211
Filtering Access Points Heatmap Data 211
Use Planning Mode to Help Place APs in Wireless Site Maps 212
Use Planning Mode to Calculate Access Point Coverage Requirements 213
Configure Refresh Settings for Wireless Site Maps 214
How RF Heatmaps are Calculated 214
Floor View Navigation Pane Tools 215
Create Wireless Site Maps Using Automatic Hierarchy Creation 215
View Google Earth Maps in Wireless Site Maps 218
View Google Earth Map Details in Wireless Site Maps 219
Use Geographical Coordinates to Group APs into Outdoor Locations on Wireless Site Maps 219
Prerequisites for Creating Outdoor Locations Using Geographical Coordinates 219
Cisco Prime Infrastructure 3.5 User Guide
xii
Contents
Use Google Earth to Import Geographical Coordinates Into Outdoor Locations On Wireless Site
Maps 220
Create Placemarks for KML Files Used in Wireless Site Maps 221
Create CSV Files to Import Geographical Coordinates Into Wireless Site Maps 222
Import Geographical Coordinate Files to Create Outdoor Locations in Wireless Site Maps 223
Add Google Earth Location Launch Points to Access Point Details 223
Configure Your Google Earth Map Preferences 224
Monitor Mesh Access Points Using Maps 224
View Mesh Access Point Configurations Using Wireless Site Maps 225
View Device Details on Wireless Site Maps 225
What Is a Wireless Network Site Map? 226
Create a Simple Wireless Network Site Map 226
Monitor the Network 227
PART IV
Set Up Network Monitoring 229
CHAPTER 11
Set Up Port and Interface Monitoring 229
Set Up WAN Interface Monitoring 230
Set Up Enhanced Wireless Client Monitoring Using Cisco ISE 230
Add Cisco Identity Service Engines 231
Set Up NAM and NetFlow Data Collection for Performance Monitoring 231
Enable NAM Data Collection 231
Define NAM Polling Parameters 232
Enable NetFlow Data Collection 232
Configure NetFlow Export on Catalyst 2000 Switches 237
Configure NetFlow on Catalyst 3000, 4000, and 6000 Family of Switches 238
Configure NetFlow on ISR Devices 239
Monitoring Devices 243
CHAPTER 12
Set Up Packet Capture to Monitor Network Traffic 243
Manage Jobs Using the Jobs Dashboard 244
Monitor Wireless Devices 247
CHAPTER 13
Monitor Controllers 247
Cisco Prime Infrastructure 3.5 User Guide
xiii
Contents
Monitor System Parameters 247
What is Spanning Tree Protocol 249
What is Management Frame Protection 249
What are Rogue Access Points Rules 250
View System Details About Third-Party Controllers 250
View System Details About Switch Controllers and Configure the Switch List 250
Configure the Switch List Page 250
Monitor Access Points 251
View Access Points 251
Types of Reports for Access Points 251
View System Details About Access Points 253
View Access Point Radio Air Time Fairness Information 254
What is a Rogue Access Point 255
How Cisco Prime Infrastructure Detects Rogue Access Points 255
How Rogue Access Point States Are Determined 256
How Rogue Access Points are Classified 257
View Rogue Access Point Alarms 259
View Rogue Access Point Clients 259
What is an Ad hoc Rogue 260
View Ad Hoc Rogue Access Point Alarms 260
How Prime Infrastructure Locates, Tags, and Contains Rogue Access Points 260
Identify the Lightweight Access Points That Detect Rogue Access Points 261
View Access Points Interference Information from Spectrum Experts 262
Monitor WiFi TDOA Receivers 262
View RF Performance Using Radio Resource Management Dashboard 262
View Access Points Alarms and Events 263
View Access Points Failure Objects 263
View Access Points Rogue Access Points 264
View Access Points Ad Hoc Rogues 264
View Access Points Adaptive wIPS Events 264
View Access Points CleanAir Air Quality Events 264
View Access Points Interferer Security Risk Events 265
View Access Points Health Monitor Events 265
View Health Monitor Event Details 265
Cisco Prime Infrastructure 3.5 User Guide
xiv
Contents
Monitor Device and Network Health and Performance 267
CHAPTER 14
How Device Health and Performance Is Monitored: Monitoring Policies 267
Set Up Basic Device Health Monitoring 268
Set Up Basic Interface Monitoring 268
Default Monitoring Policies 269
Modify Default Monitoring Policies 271
Use the Dashboards To Check Network and Device Health 272
Check What Prime Infrastructure Is Monitoring 272
Check Which Parameters and Counters Are Polled By a Monitoring Policy 274
Check a Monitoring Policy’s Device, Polling, Threshold, and Alarm Settings 275
Adjust What Is Being Monitored 275
Create a New Monitoring Policy Based On An Existing Policy 276
Create a New Monitoring Policy Using Out-of-the-Box Policy Types 277
GETVPN Monitoring Policies 277
DMVPN Monitoring Policies 279
LISP Monitoring Policy 280
Nexus Virtual Port Channel (VPC) Health Monitoring Policy 280
Create a Monitoring Policy for Unsupported Parameters and Third-Party Devices 281
Example: Monitor IP SLA 282
Check the Status of Past Monitoring Policy Data Collections 282
Change the Device Set a Policy is Monitoring 282
Change the Polling for a Monitoring Policy 283
Change Thresholds and Alarm Behavior for a Monitoring Policy 283
Monitor Network Performance Using Reports 285
Monitor Alarms and Events 287
CHAPTER 15
What Are Alarms and Events? 287
How are Alarms and Events Created and Updated? 288
Link Up/Down Flapping 289
Find and View Alarms 289
Suppress an Existing Alarm 290
Change Severity of an Existing Alarm 291
Set Alarm and Event Management Preferences 292
Cisco Prime Infrastructure 3.5 User Guide
xv
Contents
Set Up Your Alarm and Event Display Preferences 292
Customize the Alarm Summary 294
Interpret Event and Alarm Badges and Colors 294
Alarm Severity Icons 295
Get Troubleshooting and Detailed Alarm Information 295
View an Alarm's Details 295
Find Troubleshooting Information for an Active Alarm 295
Find Out Which Events Are Associated With An Alarm 296
Acknowledge and Clear Alarms 296
Not Acknowledged 296
Acknowledged 297
Cleared 297
Add Notes To an Alarm 298
Manage How Alarms are Triggered (Alarm Thresholds) 298
Which Events Are Supported? 298
View Events 299
View Syslog Policies 299
Create a New Syslog Policy 300
Edit a Syslog Policy 301
Delete Syslog Policy 301
Change Syslog Policy Ranks 301
View Syslogs 302
Export Alarms or Events to a CSV or PDF File 303
Get Support from Cisco 303
Respond to Problems Within Prime Infrastructure 303
What is an Alarm Policy? 303
Types of Alarm Policies 304
Alarm Policy Ranks 305
View Alarm Policies 306
Create A New Alarm Policy 306
Edit an Existing Alarm Policy 307
Delete Alarm Policy 308
Alarms and Events Notification Policies 308
Cisco Prime Infrastructure 3.5 User Guide
xvi
Contents
Monitor Network Clients and Users 309
CHAPTER 16
What is a Network Wired/Wireless Client 309
Monitor Network Users and Clients Using Client Summary Dashboard 310
How Do I View Network Clients and Users 311
Export the List of Network Clients and Users to CSV Files 313
Launch the Network Client Troubleshooting Tool 313
About the Client Troubleshooting Page 313
How the Client Troubleshooting Tool Gives Advice 315
How To Use the Network Client Troubleshooting Tool 317
Debug Commands for RTTS 322
Find Out When Network Clients Connect 323
Set Up Notifications About Clients Connecting to the Network 324
Identify Unknown Network Users 325
Import List Of Unknown Network Users 325
Export List Of Unknown Network Users 326
Customize the Controller Client and Users Page 326
Set Up Automatic Controller Client Troubleshooting on a Diagnostic Channel 327
Obtain Radio Measurements for Wireless Network Clients 327
View Results of Network Client Radio Measurements 328
Run a Test to Display Network Client V5 Statistics 328
Run a Test to Display Network Client Operational Parameters 329
View Network Client Details 331
Disable Network Clients 332
Remove Network Clients From Prime Infrastructure 332
Locate Network Clients on a Wireless Map 332
View Network Client Roaming Using Reports 333
Identify Access Points That Can Hear a Network Client 334
View the Location History for a Network Client 334
Monitor Network Performance Using PfRv3 Monitoring 335
CHAPTER 17
What is PfRv3? 335
Get Access to PfR Monitoring for a User Group 336
Use the PfR Monitoring Page 336
Cisco Prime Infrastructure 3.5 User Guide
xvii
Contents
View PfRv3 Service Provider and DSCP Charts 339
View Details About Site to Site Events Using PfRv3 339
Compare WAN Interfaces Usage Using PfRv3 342
Monitor Wireless Networks 345
CHAPTER 18
What is Radio Resource Management (RRM) 345
RRM Notifications Sent to Prime Infrastructure 346
Use the RRM Dashboard to Monitor APs 346
View AP Interferers 348
Edit the AP Detected Interferers Page 348
View RFID Tagged APs 349
Search for RFID Tags 349
Check RFID Tag Search Results 349
View Tag List 350
Monitor Wireless Media Streams 350
Troubleshoot Unjoined APs 350
Identify Low-Frequency Transmitting AP Devices (Chokepoints) 351
Add AP Chokepoints to Prime Infrastructure 351
Remove AP Chokepoints from Prime Infrastructure 351
Remove Chokepoints from Prime Infrastructure Maps 352
Edit AP Chokepoints 352
Enhance Tag Location Reporting with WiFi TDOA Receivers 352
Add a WiFi TDOA Receiver to MSE 353
Add WiFi TDOA Receivers to Cisco Prime Infrastructure and Maps 354
Use Monitoring Tools 355
CHAPTER 19
Perform a Wireless Controller Voice Audit 355
Check AP Performance Using the Voice Diagnostic Tool 356
Wireless Configuration Audit 356
Determine Which Autonomous APs Can Be Migrated to Lightweight APs 357
Ensure AP Location Accuracy with the Location Accuracy Tool 357
Set Up the AP Location Accuracy Tool 358
Schedule a Location Accuracy Test 358
Run an On-Demand Location Accuracy Test 360
Cisco Prime Infrastructure 3.5 User Guide
xviii
Contents
Monitoring IPSLA 361
Monitor Wireless and Data Center Performance Using Performance Graphs 363
CHAPTER 20
Create Performance Graphs 363
View Multiple Metrics on a Single Performance Graph 364
Performance Graphs Options 364
Troubleshooting 367
CHAPTER 21
Get Help from the Cisco Support Community and Technical Assistance Center (TAC) 367
Open a Cisco Support Case 367
Join the Cisco Support Community 368
Troubleshoot User Problems 368
Monitor Applications and Their Performance 371
Troubleshoot Wireless Device Performance Problems 372
Root Cause and Impact Analysis of Physical and Virtual Data Center Components 372
Troubleshoot UCS Device Hardware Problems 373
Troubleshoot UCS Device Bandwidth Problems 374
Use Operations Center to Monitor Multiple Prime Infrastructure Instances 375
CHAPTER 22
How to Monitor Multiple Cisco Prime Infrastructure Instances 375
Use the Operations Center Config Dashboard to Manage Multiple Cisco Prime Infrastructure Servers
376
Add Devices Using Operations Center 376
Move Device from One Prime Infrastructure Instance to Another Prime Infrastructure Instance 377
View Devices Managed by All Cisco Prime Infrastructure Servers Using Operations Center 377
Synchronize Devices Using Operations Center 378
Use Virtual Domains on Deployments with Multiple Cisco Prime Infrastructure Servers Using
Operations Center 379
Distribute Virtual Domains to Cisco Prime Infrastructure Servers 379
Enable Operations Center RBAC Support 380
Share Device Configuration Templates Across Prime Infrastructure Servers Using Operations Center
380
View Configuration Templates Using Operations Center 381
Deploy Configuration Templates Using Operations Center 381
Cisco Prime Infrastructure 3.5 User Guide
xix
Contents
Distribute Configuration Templates Across Managed Servers 381
Manage Prime Infrastructure Servers using Operations Center 382
View the Status of Multiple Prime Infrastructure Servers using Operations Center 383
Activate Operation Center using Smart Licensing 383
Distribute Software Updates to Prime Infrastructure Instances Managed by Operations Center 384
View Alarms on Devices Managed by Multiple Cisco Prime Infrastructure Servers Using Operations
Center 384
View Clients and Users Managed by Multiple Cisco Prime Infrastructure Servers Using Operations
Center 385
Run Reports on Deployments with Multiple Cisco Prime Infrastructure Servers Using Operations
Center 386
Advanced Monitoring 387
CHAPTER 23
What are the Data Sources Used by Site Dashlets 387
Enable WAN Optimization 389
Manage Reports 391
CHAPTER 24
Reports Overview 391
Create, Schedule, and Run a New Report 391
Combine Reports in Prime Infrastructure 393
Create Custom Reports 394
Customize Report Results 396
Scheduled Reports in Cisco Prime Infrastructure 397
Saved Report Templates 399
Prime Infrastructure Report Data Retention Periods 399
Configure Devices 401
PART V
Create Templates to Automate Device Configuration Changes 403
CHAPTER 25
Why Create New Configuration Templates? 404
Ways to Create Configuration Templates Using Prime Infrastructure 404
Create a New Features and Technologies Template Using an Existing Template 405
Prerequisites for Creating CLI Templates 405
Create a New CLI Configuration Template Using a Blank Template 406
Cisco Prime Infrastructure 3.5 User Guide
xx
Contents
/