Cisco Prime Infrastructure User guide

Cisco Prime Infrastructure 3.8 User Guide

First Published: 2020-03-19

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,

INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,

EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH

THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,

CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS.

CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT

LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS

HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network

topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional

and coincidental.

All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.

Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:

https://www.cisco.com/c/en/us/about/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a

partnership relationship between Cisco and any other company. (1721R)

CONTENTS

Full Cisco Trademarks with Software License ?

Get Started With Prime Infrastructure 45

PART I

Get Started With Cisco Prime Infrastructure 1

CHAPTER 1

Prime Infrastructure Organization 1

Setup Tasks to Complete Before Using 2

Log In and Out 3

Change Your Password 3

Use the Main Window Controls 3

Change Your Default Home Page 4

Set Up and Use the Dashboards 5

How to Use the Dashboards 5

Customize the Dock Window 6

Types of Dashboards 7

Check the Health of the Entire Network Using the Network Summary Dashboard 7

Check the Health of All Devices or All Interfaces Using the Overview Dashboard 7

Check the Health of Wireless Networks Using the Wireless Dashboard 8

9

Add Dashlets to Dashboards 9

Add a Predefined Dashlet To a Dashboard 9

Add a Customized Dashlet to the Device Trends Dashboard 10

Add a New Dashboard 11

Troubleshoot Network Health Using Dashboards 12

Define Health Rules 12

Define QoS and Interface Settings 13

Cisco Prime Infrastructure 3.8 User Guide

iii

Network Health Map Features 13

Network Health Display Options 14

Network Health Summary 14

QoS Metrics 15

Traffic Conversation 16

Work In a Different Virtual Domain 17

Manage Jobs Using the Jobs Dashboard 17

Extend Functions 19

Check Cisco.com for the Latest Documentation 19

Change Prime Infrastructure User Settings 21

CHAPTER 2

Set User Preferences 21

Change Your User Preferences 21

Change Your Idle-User Timeout 21

Disable Idle User Timeout 22

Change List Length 23

Configure the Global Timeout for Idle Users 23

Manage the Inventory 25

PART II

Add and Organize Devices 27

CHAPTER 3

Add Devices to 27

Understand the Discovery Process 28

Add Devices Using Discovery 28

Specify the Management IP Address Type (IPv4/IPv6) for Discovered Devices 29

Run Quick Discovery 29

Run Discovery with Customized Discovery Settings 30

Verify Discovery 31

Import Devices from Another Source 31

Create Device Import CSV Files 32

Add Devices Manually (New Device Type or Series) 33

Add a Virtual Device Context Device 34

Add a Meraki Device to Prime Infrastructure 34

Prerequisites for Adding Wireless Controllers 36

Cisco Prime Infrastructure 3.8 User Guide

iv

Contents

Validate Added Devices and Troubleshoot Problems 36

Check a Device's Reachability State and Admin Status 37

Device Reachability and Admin States 38

Move a Device To and From Maintenance State 39

Edit Device Parameters 39

Synchronize Devices 40

Smart Inventory 40

Add NAM HTTP/HTTPS Credentials 41

Export Device Information to a CSV File 41

Apply Device Credentials Consistently Using Credential Profiles 42

Create a New Credential Profile 42

Apply a New or Changed Profile to Existing Devices 42

Delete a Credential Profile 43

Export and Import a Credential Profile 43

Create Groups of Devices for Easier Management and Configuration 44

How Groups Work 44

Network Device Groups 45

Port Groups 45

Data Center Groups 46

How Elements Are Added to Groups: Dynamic, Manual, and Mixed Groups 47

Groups and Virtual Domains 47

Create User-Defined Device Groups 47

View All Groups to Which a Device Belongs 48

Create Location Groups 48

Create Groups Using CSV Files 51

Export Groups to CSV Files 51

Add APs to Device Groups and Location Groups 51

Create Port Groups 52

Create User-Defined Data Center Groups 53

Edit User-Defined Groups 53

Make Copies of Groups 54

Copy User-Defined and Location Groups 54

Hide Groups That Do Not Have Any Members 55

Delete Groups 55

Cisco Prime Infrastructure 3.8 User Guide

v

Contents

Create Compute Resource Groups 55

View Devices 57

CHAPTER 4

View Network Devices 57

View Compute Devices 60

Create User Defined UCS Groups 64

Create User Defined Hosts and VMs 64

Manage Compute Resources 65

CHAPTER 5

Manage VMware Vcenter Server 65

Add a VMware vCenter Server 65

CSV File Requirements for Importing Vcenter 66

Monitor Compute Resource Performance 66

Set the Polling Interval for Data Center Devices 67

Set Up Cluster Monitoring 67

Manage Device Configuration Files 69

CHAPTER 6

Set Up Device Configuration File Management 69

Control How Archiving is Triggered 69

Set Up Event-Triggered Archiving 70

Specify Items to be Excluded When Configuration Files Are Checked for Changes 71

Control the Timeouts for Configuration Archive Operations 71

Control How Often the Archive Summary Is Updated 71

Control How Many Files Can Be Archived In Parallel 71

Control Whether Configuration File Content Is Masked During Exports 72

Download Configuration Files 72

Control When Device Configuration Files are Purged from the Database 72

How Do I Find Out the Last Time Files Were Archived? 73

Back Up Device Configuration Files to the Archive 73

What Is Backed Up to the Database? 73

Back Up (Archive) Configuration Files 74

View the Device Configuration Files That Are Saved in the Archive 74

View All Archived Files 75

View Archived Files for a Specific Device 75

Cisco Prime Infrastructure 3.8 User Guide

vi

Contents

View the Raw Content of an Archived Configuration File 75

Label Important Configuration Files With Tags 76

Synchronize Running and Startup Device Configurations 76

Compare or Delete Device Configuration Files 77

Deploy an External Configuration File to a Device 77

Overwrite a Startup Configuration with a Running Configuration 78

Roll Back a Device’s Configuration To an Archived Version 78

Download Configuration Files 79

Check the Network Audit for Configuration Archive Operations 80

Manage Device Software Images 83

CHAPTER 7

Set Up Software Image Management 83

Make Sure Devices Are Configured Correctly 84

Verify the FTP/TFTP/SFTP/SCP Settings on the Server 84

How to Control Images that are Saved to the Image Repository During Inventory Collection 84

Software Image Management Processes and Supported Devices 84

Adjust Criteria for Cisco.com Image Recommendations 86

Adjust Image Transfer and Distribution Preferences 87

Add a Software Image Management Server to Manage Groups of Devices 88

Change Cisco.com Credentials for Software Image Operations 88

Copy Software Images from Devices to the Image Repository (Create a Baseline) 89

How Do I Find Out Which Images Are Used by Network Devices? 89

How Do I Know a Device Has the Latest Image? 89

How Do I Know Whether I have Permission to Download Software from Cisco.com 90

View the Images That Are Saved in the Image Repository 90

Find Out Which Devices Are Using an Image 91

View Recommended Images on Cisco.com 91

Download Images from Cisco.com 91

Add (Import) Software Images to the Repository 92

Add a Software Image That Is Running on a Managed Device 92

Add a Software Image from an IPv4 or IPv6 Server (URL) 93

Add a Software Image for an FTP Protocol Server (Protocol) 93

Add a Software Image from a Client Machine File System 94

Import Software Images to the Virtual Image Repository 94

Cisco Prime Infrastructure 3.8 User Guide

vii

Contents

Change the Device Requirements for Upgrading a Software Image 95

Verify That Devices Meet Image Requirements (Upgrade Analysis) 95

Distribute a New Software Image to Devices 96

Activate a New Software Image on Devices 98

Deploy Software Images to Wireless/DC Devices 98

Supported Image Format for Stack Devices 99

Commit Cisco IOS XR Images Across Device Reloads 100

Check the Network Audit for Software Image Operations 100

ASD Exceptions and Error Conditions 101

Upgrade Controller Software using Rolling AP Upgrade 103

Perform Configuation Audits Using Compliance 105

CHAPTER 8

How To Perform a Compliance Audit 105

Enable and Disable Compliance Auditing 106

Create a New Compliance Policy 106

Create Compliance Policy Rules 107

Examples—Rule Conditions and Actions 108

Example: Block Options 108

Example Conditions and Actions: Community Strings 109

Example Conditions and Actions: IOS Software Version 110

Example Conditions and Actions: NTP Server Redundancy 110

Create a Compliance Profile That Contains Policies and Rules 111

Run a Compliance Audit 112

View the Results of a Compliance Audit 113

Fix Compliance Violations on Devices 113

View Violation Summary Details 114

View Violation Job Details 115

Import and Export Compliance Policies 115

View the Contents of a Compliance Policy XML File 115

View PSIRT and EOX Information 116

View Device Security Vulnerabilities 116

View Device Hardware and Software End-of-Life Report 117

View Module Hardware End of Life Report 117

View Field Notices for Device 118

Cisco Prime Infrastructure 3.8 User Guide

viii

Contents

Visualize the Network 119

PART III

Visualize the Network Topology 121

CHAPTER 9

Network Topology Overview 121

Datacenter Topology 122

View Detailed Tables of Alarms and Links in a Network Topology Map 123

Filter Data in the Detailed Tables 123

Determine What is Displayed in the Topology Map 124

Choose Which Device Group(s) to Display in the Network Topology Map 124

View the Contents of a Sub-Group in the Topology Map 125

Manually Add Devices and Networks to the Topology Map 125

Manually Add Links to the Topology Map 126

Change Which Link and Device Types are Shown in the Network Topology Map 127

Show/Hide Alarms and Labels in the Topology Map 127

Isolate Specific Sections of a Large Topology Map 128

Get More Information About Devices 128

Get More Information About Links 128

View Fault Information for Devices and Links 129

Change the Layout of a Network Topology Map 129

Save the Layout of a Network Topology Map for Future Web GUI Sessions 129

Show Clock Synchronization Networks on a Network Topology Map 130

Save the Topology Map as an Image File 130

Use Wireless Site Maps 133

CHAPTER 10

Introduction to Next Generation Wireless Site Maps 133

How Wireless Site Maps Are Organized 134

Guidelines for Preparing Image Files for Use Within Wireless Site Maps 134

Troubleshoot Problems with CAD Image File Imports in Wireless Site Maps 135

Work with Site Maps 135

Add Sites 136

Remove a Site 137

Update a Site 137

Import Maps Archive 137

Cisco Prime Infrastructure 3.8 User Guide

ix

Contents

Export Maps Archive 138

Import Bulk APs in CSV Format 138

Export Bulk APs in CSV Format 139

Import Access Points for GeoMap 139

Export Access Points for GeoMaps 140

Edit Map Properties 140

Configure Outdoor Areas 141

Add an Outdoor Area 141

Edit Outdoor Areas 141

Remove an Outdoor Area 142

Configure Buildings 142

Add a Building 142

Edit a Building 143

Remove a Building 143

Monitor Floor Areas 143

Configure Floor Areas 147

Add Floor Areas to Building 147

Configure Display Setting for Various Floor Elements 148

Configuring Display Settings for Access Points 148

Configuring Display Settings for Mesh Access Points 150

Configuring Display Settings for 802.11 Tags 152

Configuring Display Settings for Overlay Objects 152

Configuring Display Settings for Clients 153

Configuring Display Settings for Rogue Access Points 153

Configuring Display Settings for Adhoc Rogues 153

Configuring Display Settings for Rogue Clients 154

Configuring Display Settings for Interferers 154

Configuring Display Settings for wIPS Attacks 154

Configuring Display Settings for MSE/CMX Site Maps Integration 154

Configuring Map Properties 155

Edit Floor Elements 155

Add, Position, and Delete APs 156

Quick View of APs 158

Add, Position, and Delete Choke Points 159

Cisco Prime Infrastructure 3.8 User Guide

x

Contents

Add, Position, and Delete WiFi TDOA Receivers 160

Add Coverage Area 161

Create Obstacles 162

Place Markers 163

Location Region Creation 163

Define Inclusion Region on a Floor 164

Define Exclusion Region on a Floor 164

Edit Location Regions 165

Delete Location Regions 165

Rail Creation 165

Place GPS Markers 166

Use Floor Tools 167

Use Monitoring Tools 167

Track Client Movement Using Client Playback 167

Inspect Location Readiness 168

Inspect Voice Readiness 168

RF Calibration Methods 169

Adjust RF Calibration Models Used in Wireless Maps 169

Create New RF Calibration Models 170

Calibrate, Compute and Apply New RF Calibration Models 170

Compute Collected “Live” Data Points for New RF Calibration Models 172

Apply Fully Calibrated RF Calibration Models to Floors in Wireless Site Maps 173

Delete RF Calibration Models 173

View RF Calibration Model Properties 173

Apply RF Calibration Models to Wireless Site Maps 174

Using Planning Mode 174

What Does the Wireless Site Map Editor Do? 175

Guidelines for Using the Wireless Site Map Editor 175

Guidelines for Placing Access Points 176

Guidelines for Placing Inclusion and Exclusion Areas on a Floor Map 178

Launch and Use the Wireless Site Map Editor 178

Wireless Site Map Editor Icons 179

Define Coverage Areas in Wireless Site Maps 179

Obstacle Color Coding in Wireless Site Maps 180

Cisco Prime Infrastructure 3.8 User Guide

xi

Contents

Define Inclusion Regions in Wireless Site Maps 181

Define Exclusion Regions in Wireless Site Maps 181

Define Rail Lines in Wireless Site Maps 182

Search Wireless Site Maps 183

Adjust RF Antennas Using the Wireless Site Map Editor 183

Locate Low-Coverage Areas Using AP Location Readiness 184

Assess the Quality of AP Coverage Using RF Calibration Data 184

Determine If RF Coverage is Sufficient for Voice Readiness 185

Show Wired Device Info 186

Configure Interferer Notification 186

Show/Hide 187

Export to PDF 187

Measure Distances 187

Data Filtering 187

Filtering Access Points Data 187

Filtering Clients Data 188

Filtering Tags Data 188

Filtering Rogue AP Data 188

Filtering Adhoc Rogues Data 189

Filtering Interferer Data 189

Filtering Access Points Heatmap Data 189

Use Planning Mode to Help Place APs in Wireless Site Maps 190

Use Planning Mode to Calculate Access Point Coverage Requirements 191

Configure Refresh Settings for Wireless Site Maps 192

How RF Heatmaps are Calculated 192

Floor View Navigation Pane Tools 193

Create Wireless Site Maps Using Automatic Hierarchy Creation 194

View Google Earth Maps in Wireless Site Maps 196

View Google Earth Map Details in Wireless Site Maps 197

Use Geographical Coordinates to Group APs into Outdoor Locations on Wireless Site Maps 197

Prerequisites for Creating Outdoor Locations Using Geographical Coordinates 197

Use Google Earth to Import Geographical Coordinates Into Outdoor Locations On Wireless Site

Maps 199

Create Placemarks for KML Files Used in Wireless Site Maps 199

Cisco Prime Infrastructure 3.8 User Guide

xii

Contents

Create CSV Files to Import Geographical Coordinates Into Wireless Site Maps 200

Import Geographical Coordinate Files to Create Outdoor Locations in Wireless Site Maps 201

Add Google Earth Location Launch Points to Access Point Details 201

Configure Your Google Earth Map Preferences 202

Monitor Mesh Access Points Using Maps 202

View Mesh Access Point Configurations Using Wireless Site Maps 203

View Device Details on Wireless Site Maps 203

What Is a Wireless Network Site Map? 203

Create a Simple Wireless Network Site Map 204

Monitor the Network 205

PART IV

Set Up Network Monitoring 207

CHAPTER 11

Set Up Port and Interface Monitoring 207

Set Up WAN Interface Monitoring 208

Set Up Enhanced Wireless Client Monitoring Using Cisco ISE 208

Add Cisco Identity Service Engines 209

Set Up NAM and NetFlow Data Collection for Performance Monitoring 209

Enable NAM Data Collection 209

Define NAM Polling Parameters 210

Enable NetFlow Data Collection 210

Configure NetFlow Export on Catalyst 2000 Switches 214

Configure NetFlow on Catalyst 3000, 4000, and 6000 Family of Switches 215

Configure NetFlow on ISR Devices 216

Monitoring Devices 219

CHAPTER 12

Set Up Packet Capture to Monitor Network Traffic 219

Manage Jobs Using the Jobs Dashboard 220

Monitor Wireless Devices 223

CHAPTER 13

Monitor Controllers 223

Monitor System Parameters 223

What is Spanning Tree Protocol 225

What is Management Frame Protection 225

Cisco Prime Infrastructure 3.8 User Guide

xiii

Contents

What are Rogue Access Points Rules 226

View System Details About Third-Party Controllers 226

View System Details About Switch Controllers and Configure the Switch List 226

Configure the Switch List Page 226

Monitor Access Points 227

View Access Points 227

Types of Reports for Access Points 227

View System Details About Access Points 229

View Access Point Radio Air Time Fairness Information 230

What is a Rogue Access Point 230

How Detects Rogue Access Points 231

How Rogue Access Point States Are Determined 232

How Rogue Access Points are Classified 232

View Rogue Access Point Alarms 234

View Rogue Access Point Clients 235

What is an Ad hoc Rogue 236

View Ad Hoc Rogue Access Point Alarms 236

How Locates, Tags, and Contains Rogue Access Points 236

Identify the Lightweight Access Points That Detect Rogue Access Points 237

View Access Points Interference Information from Spectrum Experts 238

Monitor WiFi TDOA Receivers 238

View RF Performance Using Radio Resource Management Dashboard 238

View Access Points Alarms and Events 239

View Access Points Failure Objects 239

View Access Points Rogue Access Points 239

View Access Points Ad Hoc Rogues 239

View Access Points Adaptive wIPS Events 240

View Access Points CleanAir Air Quality Events 240

View Access Points Interferer Security Risk Events 240

View Access Points Health Monitor Events 241

View Health Monitor Event Details 241

Using Telemetry 241

Monitor Device and Network Health and Performance 243

CHAPTER 14

Cisco Prime Infrastructure 3.8 User Guide

xiv

Contents

How Device Health and Performance Is Monitored: Monitoring Policies 243

Set Up Basic Device Health Monitoring 244

Set Up Basic Interface Monitoring 244

Default Monitoring Policies 245

Modify Default Monitoring Policies 247

Use the Dashboards To Check Network and Device Health 248

Check What Is Monitoring 248

Check Which Parameters and Counters Are Polled By a Monitoring Policy 250

Check a Monitoring Policy’s Device, Polling, Threshold, and Alarm Settings 250

Adjust What Is Being Monitored 251

Create a New Monitoring Policy Based On An Existing Policy 251

Create a New Monitoring Policy Using Out-of-the-Box Policy Types 252

GETVPN Monitoring Policies 252

DMVPN Monitoring Policies 254

LISP Monitoring Policy 255

Nexus Virtual Port Channel (VPC) Health Monitoring Policy 255

Create a Monitoring Policy for Unsupported Parameters and Third-Party Devices 256

Example: Monitor IP SLA 257

Check the Status of Past Monitoring Policy Data Collections 257

Change the Device Set a Policy is Monitoring 257

Change the Polling for a Monitoring Policy 258

Change Thresholds and Alarm Behavior for a Monitoring Policy 258

Monitor Network Performance Using Reports 260

Monitor Alarms and Events 261

CHAPTER 15

What Are Alarms and Events? 261

How are Alarms and Events Created and Updated? 262

Link Up/Down Flapping 263

Find and View Alarms 263

Set Alarm and Event Management Preferences 264

Set Up Your Alarm and Event Display Preferences 265

Customize the Alarm Summary 266

Interpret Event and Alarm Badges and Colors 267

Alarm Severity Icons 267

Cisco Prime Infrastructure 3.8 User Guide

xv

Contents

Get Troubleshooting and Detailed Alarm Information 267

View an Alarm's Details 267

Find Troubleshooting Information for an Active Alarm 268

Find Out Which Events Are Associated With An Alarm 268

Acknowledge and Clear Alarms 268

Not Acknowledged 269

Acknowledged 269

Cleared 269

Add Notes To an Alarm 270

Manage How Alarms are Triggered (Alarm Thresholds) 270

Which Events Are Supported? 270

View Events 270

View Syslog Policies 271

Create a New Syslog Policy 271

Edit a Syslog Policy 272

Delete Syslog Policy 273

Change Syslog Policy Ranks 273

View Syslogs 273

Export Alarms, Events or Syslogs to a CSV or PDF File 274

Working with Alarms, Events and Syslog Reports 274

Create a New Alarm Report 274

Create a New Events Report 275

Create a New Syslog Report 276

Get Support from Cisco 277

Respond to Problems Within 277

What is an Alarm Policy? 277

Types of Alarm Policies 277

Alarm Policy Ranks 278

View Alarm Policies 279

Create a New Alarm Policy 279

Edit an Existing Alarm Policy 280

Delete Alarm Policy 281

Alarms and Events Notification Policies 281

Cisco Prime Infrastructure 3.8 User Guide

xvi

Contents

Monitor Network Clients and Users 283

CHAPTER 16

What is a Network Wired/Wireless Client 283

Monitor Network Users and Clients Using Client Summary Dashboard 284

How Do I View Network Clients and Users 285

Export the List of Network Clients and Users to CSV Files 286

Launch the Network Client Troubleshooting Tool 287

About the Client Troubleshooting Page 287

How the Client Troubleshooting Tool Gives Advice 289

How To Use the Network Client Troubleshooting Tool 291

Debug Commands for RTTS 296

Find Out When Network Clients Connect 297

Set Up Notifications About Clients Connecting to the Network 298

Identify Unknown Network Users 299

Import List Of Unknown Network Users 300

Export List Of Unknown Network Users 301

Customize the Controller Client and Users Page 301

Set Up Automatic Controller Client Troubleshooting on a Diagnostic Channel 302

Obtain Radio Measurements for Wireless Network Clients 302

View Results of Network Client Radio Measurements 303

Run a Test to Display Network Client V5 Statistics 303

Run a Test to Display Network Client Operational Parameters 304

View Network Client Details 306

Disable Network Clients 307

Remove Network Clients From Prime Infrastructure 307

Locate Network Clients on a Wireless Map 308

View Network Client Roaming Using Reports 309

Identify Access Points That Can Hear a Network Client 309

View the Location History for a Network Client 310

Monitor Network Performance Using PfRv3 Monitoring 311

CHAPTER 17

What is PfRv3? 311

Get Access to PfR Monitoring for a User Group 312

Use the PfR Monitoring Page 312

Cisco Prime Infrastructure 3.8 User Guide

xvii

Contents

View PfRv3 Service Provider and DSCP Charts 314

View Details About Site to Site Events Using PfRv3 315

Compare WAN Interfaces Usage Using PfRv3 317

Monitor Wireless Networks 319

CHAPTER 18

What is Radio Resource Management (RRM) 319

RRM Notifications Sent to Prime Infrastructure 320

Use the RRM Dashboard to Monitor APs 320

View AP Interferers 322

Edit the AP Detected Interferers Page 322

View RFID Tagged APs 323

Search for RFID Tags 323

Check RFID Tag Search Results 324

View Tag List 324

Monitor Wireless Media Streams 324

Troubleshoot Unjoined APs 324

Identify Low-Frequency Transmitting AP Devices (Chokepoints) 325

Add AP Chokepoints to Prime Infrastructure 325

Remove AP Chokepoints from Prime Infrastructure 326

Remove Chokepoints from Prime Infrastructure Maps 326

Edit AP Chokepoints 327

Enhance Tag Location Reporting with WiFi TDOA Receivers 327

Add a WiFi TDOA Receiver to MSE 327

Add WiFi TDOA Receivers to and Maps 328

Use Monitoring Tools 329

CHAPTER 19

Perform a Wireless Controller Voice Audit 329

Check AP Performance Using the Voice Diagnostic Tool 330

Wireless Configuration Audit 330

Determine Which Autonomous APs Can Be Migrated to Lightweight APs 331

Ensure AP Location Accuracy with the Location Accuracy Tool 331

Set Up the AP Location Accuracy Tool 332

Schedule a Location Accuracy Test 332

Run an On-Demand Location Accuracy Test 334

Cisco Prime Infrastructure 3.8 User Guide

xviii

Contents

Monitoring IPSLA 335

Monitor Wireless and Data Center Performance Using Performance Graphs 337

CHAPTER 20

Create Performance Graphs 337

View Multiple Metrics on a Single Performance Graph 338

Performance Graphs Options 338

Troubleshooting 341

CHAPTER 21

Get Help from the Cisco Support Community and Technical Assistance Center (TAC) 341

Open a Cisco Support Case 341

Join the Cisco Support Community 342

Troubleshoot User Problems 342

Monitor Applications and Their Performance 345

Troubleshoot Wireless Device Performance Problems 346

Root Cause and Impact Analysis of Physical and Virtual Data Center Components 346

Troubleshoot UCS Device Hardware Problems 347

Troubleshoot UCS Device Bandwidth Problems 348

Use Operations Center to Monitor Multiple Prime Infrastructure Instances 349

CHAPTER 22

How to Monitor Multiple Instances 349

Use the Operations Center Config Dashboard to Manage Multiple Servers 350

Supported Reports in Operations Center 350

Add Devices Using Operations Center 356

Move Device from One Prime Infrastructure Instance to Another Prime Infrastructure Instance 357

View Devices Managed by All Servers Using Operations Center 357

Synchronize Devices Using Operations Center 358

Use Virtual Domains on Deployments with Multiple Servers Using Operations Center 358

Distribute Virtual Domains to Servers 359

Enable Operations Center RBAC Support 359

Share Device Configuration Templates Across Prime Infrastructure Servers Using Operations Center

360

View Configuration Templates Using Operations Center 360

Deploy Configuration Templates Using Operations Center 360

Distribute Configuration Templates Across Managed Servers 361

Cisco Prime Infrastructure 3.8 User Guide

xix

Contents

Manage Servers using Operations Center 361

View the Status of Multiple Servers using Operations Center 362

Activate Operation Center using Smart Licensing 362

Distribute Software Updates to Prime Infrastructure Instances Managed by Operations Center 363

View Alarms on Devices Managed by Multiple Servers Using Operations Center 363

View Clients and Users Managed by Multiple Servers Using Operations Center 364

Run Reports on Deployments with Multiple Servers Using Operations Center 364

Advanced Monitoring 367

CHAPTER 23

What are the Data Sources Used by Site Dashlets 367

Enable WAN Optimization 369

Manage Reports 371

CHAPTER 24

Reports Overview 371

Create, Schedule, and Run a New Report 371

Combine Reports in 373

Create Custom Reports 374

Customize Report Results 376

Scheduled Reports in 377

Saved Report Templates 377

Prime Infrastructure Report Data Retention Periods 378

Configure Devices 379

PART V

Create Templates to Automate Device Configuration Changes 381

CHAPTER 25

Why Create New Configuration Templates? 382

Ways to Create Configuration Templates Using Prime Infrastructure 382

Create a New Features and Technologies Template Using an Existing Template 383

Prerequisites for Creating CLI Templates 383

Create a New CLI Configuration Template Using a Blank Template 384

Create a New CLI Configuration Template Using An Existing Template 384

Example: Updating Passwords Using a CLI Template 385

Entering Variables in a Template 386

Data Types 386

Cisco Prime Infrastructure 3.8 User Guide

xx

Contents

Page is loading ...

Cisco Prime Infrastructure User guide

Cisco Prime Infrastructure User guide

Related papers

Other documents