2. Computers & electronics
  3. Software
  4. Cisco
  5. Prime Infrastructure
Prime Infrastructure

Cisco Prime Infrastructure User guide

  • Hello! I am an AI chatbot trained to assist you with the Cisco Prime Infrastructure User guide. I’ve already reviewed the document and can help you find the information you need or explain it in simple terms. Just ask your questions, and providing more details will help me assist you more effectively!
Cisco Prime Infrastructure 3.7 User Guide
First Published: 2019-05-13
Last Modified: 2020-08-04
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH
THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY,
CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of
the UNIX operating system. All rights reserved. Copyright ©1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS" WITH ALL FAULTS.
CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT
LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS
HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network
topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional
and coincidental.
All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.
Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL:
https://www.cisco.com/c/en/us/about/legal/trademarks.html. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (1721R)
©2012–2019 Cisco Systems, Inc. All rights reserved.
CONTENTS
Full Cisco Trademarks with Software License ?
Get Started With Prime Infrastructure 45
PART I
Get Started With Cisco Prime Infrastructure 1
CHAPTER 1
Prime Infrastructure Organization 1
Setup Tasks to Complete Before Using 2
Log In and Out 3
Change Your Password 3
Use the Main Window Controls 3
Change Your Default Home Page 4
Set Up and Use the Dashboards 5
How to Use the Dashboards 5
Customize the Dock Window 6
Types of Dashboards 7
Check the Health of the Entire Network Using the Network Summary Dashboard 7
Check the Health of All Devices or All Interfaces Using the Overview Dashboard 7
Check the Health of Wireless Networks Using the Wireless Dashboard 8
9
Add Dashlets to Dashboards 9
Add a Predefined Dashlet To a Dashboard 9
Add a Customized Dashlet to the Device Trends Dashboard 10
Add a New Dashboard 11
Troubleshoot Network Health Using Dashboards 12
Define Health Rules 12
Define QoS and Interface Settings 13
Cisco Prime Infrastructure 3.7 User Guide
iii
Network Health Map Features 13
Network Health Display Options 14
Network Health Summary 14
QoS Metrics 15
Traffic Conversation 16
Work In a Different Virtual Domain 17
Manage Jobs Using the Jobs Dashboard 17
Extend Functions 19
Check Cisco.com for the Latest Documentation 19
Change Prime Infrastructure User Settings 21
CHAPTER 2
Set User Preferences 21
Change Your User Preferences 21
Change Your Idle-User Timeout 21
Change List Length 22
Manage the Inventory 25
PART II
Add and Organize Devices 27
CHAPTER 3
Add Devices to 27
Understand the Discovery Process 28
Add Devices Using Discovery 28
Specify the Management IP Address Type (IPv4/IPv6) for Discovered Devices 29
Run Quick Discovery 29
Run Discovery with Customized Discovery Settings 30
Verify Discovery 31
Import Devices from Another Source 31
Create Device Import CSV Files 32
Add Devices Manually (New Device Type or Series) 33
Add a Virtual Device Context Device 34
Add a Meraki Device to Prime Infrastructure 34
Prerequisites for Adding Wireless Controllers 36
Validate Added Devices and Troubleshoot Problems 36
Check a Device's Reachability State and Admin Status 37
Cisco Prime Infrastructure 3.7 User Guide
iv
Contents
Device Reachability and Admin States 38
Move a Device To and From Maintenance State 39
Edit Device Parameters 39
Synchronize Devices 40
Smart Inventory 40
Add NAM HTTP/HTTPS Credentials 41
Export Device Information to a CSV File 41
Apply Device Credentials Consistently Using Credential Profiles 42
Create a New Credential Profile 42
Apply a New or Changed Profile to Existing Devices 42
Delete a Credential Profile 43
Export and Import a Credential Profile 43
Create Groups of Devices for Easier Management and Configuration 44
How Groups Work 44
Network Device Groups 45
Port Groups 45
Data Center Groups 46
How Elements Are Added to Groups: Dynamic, Manual, and Mixed Groups 47
Groups and Virtual Domains 47
Create User-Defined Device Groups 47
View All Groups to Which a Device Belongs 48
Create Location Groups 48
Create Groups Using CSV Files 50
Export Groups to CSV Files 50
Add APs to Device Groups and Location Groups 51
Create Port Groups 52
Create User-Defined Data Center Groups 52
Edit User-Defined Groups 53
Make Copies of Groups 53
Copy User-Defined and Location Groups 54
Hide Groups That Do Not Have Any Members 54
Delete Groups 54
Create Compute Resource Groups 55
Cisco Prime Infrastructure 3.7 User Guide
v
Contents
View Devices 57
CHAPTER 4
View Network Devices 57
View Compute Devices 59
Create User Defined UCS Groups 64
Create User Defined Hosts and VMs 64
Manage Compute Resources 65
CHAPTER 5
Manage VMware Vcenter Server 65
Add a VMware vCenter Server 65
CSV File Requirements for Importing Vcenter 66
Monitor Compute Resource Performance 66
Set the Polling Interval for Data Center Devices 67
Set Up Cluster Monitoring 67
Manage Device Configuration Files 69
CHAPTER 6
Set Up Device Configuration File Management 69
Control How Archiving is Triggered 69
Set Up Event-Triggered Archiving 70
Specify Items to be Excluded When Configuration Files Are Checked for Changes 71
Control the Timeouts for Configuration Archive Operations 71
Control How Often the Archive Summary Is Updated 71
Control How Many Files Can Be Archived In Parallel 71
Control Whether Configuration File Content Is Masked During Exports 72
Download Configuration Files 72
Control When Device Configuration Files are Purged from the Database 72
How Do I Find Out the Last Time Files Were Archived? 73
Back Up Device Configuration Files to the Archive 73
What Is Backed Up to the Database? 73
Back Up (Archive) Configuration Files 74
View the Device Configuration Files That Are Saved in the Archive 75
View All Archived Files 75
View Archived Files for a Specific Device 75
View the Raw Content of an Archived Configuration File 76
Cisco Prime Infrastructure 3.7 User Guide
vi
Contents
Label Important Configuration Files With Tags 76
Synchronize Running and Startup Device Configurations 76
Compare or Delete Device Configuration Files 77
Deploy an External Configuration File to a Device 78
Overwrite a Startup Configuration with a Running Configuration 78
Roll Back a Device’s Configuration To an Archived Version 79
Download Configuration Files 80
Check the Network Audit for Configuration Archive Operations 80
Manage Device Software Images 83
CHAPTER 7
Set Up Software Image Management 83
Make Sure Devices Are Configured Correctly 84
Verify the FTP/TFTP/SFTP/SCP Settings on the Server 84
How to Control Images that are Saved to the Image Repository During Inventory Collection 84
Software Image Management Processes and Supported Devices 84
Adjust Criteria for Cisco.com Image Recommendations 86
Adjust Image Transfer and Distribution Preferences 87
Add a Software Image Management Server to Manage Groups of Devices 87
Change Cisco.com Credentials for Software Image Operations 88
Copy Software Images from Devices to the Image Repository (Create a Baseline) 88
How Do I Find Out Which Images Are Used by Network Devices? 89
How Do I Know a Device Has the Latest Image? 89
How Do I Know Whether I have Permission to Download Software from Cisco.com 89
View the Images That Are Saved in the Image Repository 89
Find Out Which Devices Are Using an Image 90
View Recommended Images on Cisco.com 90
Download Images from Cisco.com 91
Add (Import) Software Images to the Repository 91
Add a Software Image That Is Running on a Managed Device 92
Add a Software Image from an IPv4 or IPv6 Server (URL) 92
Add a Software Image for an FTP Protocol Server (Protocol) 93
Add a Software Image from a Client Machine File System 93
Import Software Images to the Virtual Image Repository 94
Change the Device Requirements for Upgrading a Software Image 94
Cisco Prime Infrastructure 3.7 User Guide
vii
Contents
Verify That Devices Meet Image Requirements (Upgrade Analysis) 95
Distribute a New Software Image to Devices 95
Activate a New Software Image on Devices 97
Deploy Software Images to Wireless/DC Devices 98
Supported Image Format for Stack Devices 99
Commit Cisco IOS XR Images Across Device Reloads 99
Check the Network Audit for Software Image Operations 100
ASD Exceptions and Error Conditions 101
Upgrade Controller Software using Rolling AP Upgrade 103
Perform Configuation Audits Using Compliance 105
CHAPTER 8
How To Perform a Compliance Audit 105
Enable and Disable Compliance Auditing 106
Create a New Compliance Policy 106
Create Compliance Policy Rules 107
Examples—Rule Conditions and Actions 108
Example: Block Options 108
Example Conditions and Actions: Community Strings 109
Example Conditions and Actions: IOS Software Version 110
Example Conditions and Actions: NTP Server Redundancy 110
Create a Compliance Profile That Contains Policies and Rules 111
Run a Compliance Audit 112
View the Results of a Compliance Audit 113
Fix Compliance Violations on Devices 113
View Violation Summary Details 114
View Violation Job Details 115
Import and Export Compliance Policies 115
View the Contents of a Compliance Policy XML File 115
View PSIRT and EOX Information 116
View Device Security Vulnerabilities 116
View Device Hardware and Software End-of-Life Report 117
View Module Hardware End of Life Report 117
View Field Notices for Device 118
Cisco Prime Infrastructure 3.7 User Guide
viii
Contents
Visualize the Network 119
PART III
Visualize the Network Topology 121
CHAPTER 9
Network Topology Overview 121
Datacenter Topology 122
View Detailed Tables of Alarms and Links in a Network Topology Map 123
Filter Data in the Detailed Tables 123
Determine What is Displayed in the Topology Map 124
Choose Which Device Group(s) to Display in the Network Topology Map 124
View the Contents of a Sub-Group in the Topology Map 125
Manually Add Devices and Networks to the Topology Map 125
Manually Add Links to the Topology Map 126
Change Which Link and Device Types are Shown in the Network Topology Map 127
Show/Hide Alarms and Labels in the Topology Map 127
Isolate Specific Sections of a Large Topology Map 128
Get More Information About Devices 128
Get More Information About Links 128
View Fault Information for Devices and Links 129
Change the Layout of a Network Topology Map 129
Save the Layout of a Network Topology Map for Future Web GUI Sessions 129
Show Clock Synchronization Networks on a Network Topology Map 130
Save the Topology Map as an Image File 130
Use Wireless Site Maps 133
CHAPTER 10
Introduction to Next Generation Wireless Site Maps 133
How Wireless Site Maps Are Organized 134
Guidelines for Preparing Image Files for Use Within Wireless Site Maps 134
Troubleshoot Problems with CAD Image File Imports in Wireless Site Maps 135
Work with Site Maps 135
Add Sites 136
Remove a Site 137
Update a Site 137
Import Maps Archive 137
Cisco Prime Infrastructure 3.7 User Guide
ix
Contents
Export Maps Archive 138
Import Bulk APs in CSV Format 138
Export Bulk APs in CSV Format 139
Import Access Points for GeoMap 139
Export Access Points for GeoMaps 140
Edit Map Properties 140
Configure Outdoor Areas 141
Add an Outdoor Area 141
Edit Outdoor Areas 141
Remove an Outdoor Area 142
Configure Buildings 142
Add a Building 142
Edit a Building 143
Remove a Building 143
Monitor Floor Areas 143
Configure Floor Areas 147
Add Floor Areas to Building 147
Configure Display Setting for Various Floor Elements 148
Configuring Display Settings for Access Points 148
Configuring Display Settings for Mesh Access Points 150
Configuring Display Settings for 802.11 Tags 152
Configuring Display Settings for Overlay Objects 152
Configuring Display Settings for Clients 153
Configuring Display Settings for Rogue Access Points 153
Configuring Display Settings for Adhoc Rogues 153
Configuring Display Settings for Rogue Clients 154
Configuring Display Settings for Interferers 154
Configuring Display Settings for wIPS Attacks 154
Configuring Display Settings for MSE/CMX Site Maps Integration 154
Configuring Map Properties 155
Edit Floor Elements 155
Add, Position, and Delete APs 156
Quick View of APs 158
Add, Position, and Delete Choke Points 159
Cisco Prime Infrastructure 3.7 User Guide
x
Contents
Add, Position, and Delete WiFi TDOA Receivers 160
Add Coverage Area 161
Create Obstacles 162
Place Markers 163
Location Region Creation 163
Define Inclusion Region on a Floor 164
Define Exclusion Region on a Floor 164
Edit Location Regions 165
Delete Location Regions 165
Rail Creation 165
Place GPS Markers 166
Use Floor Tools 167
Use Monitoring Tools 167
Track Client Movement Using Client Playback 167
Inspect Location Readiness 168
Inspect Voice Readiness 168
RF Calibration Methods 169
Adjust RF Calibration Models Used in Wireless Maps 169
Create New RF Calibration Models 170
Calibrate, Compute and Apply New RF Calibration Models 170
Compute Collected “Live” Data Points for New RF Calibration Models 172
Apply Fully Calibrated RF Calibration Models to Floors in Wireless Site Maps 173
Delete RF Calibration Models 173
View RF Calibration Model Properties 173
Apply RF Calibration Models to Wireless Site Maps 174
Using Planning Mode 174
What Does the Wireless Site Map Editor Do? 175
Guidelines for Using the Wireless Site Map Editor 175
Guidelines for Placing Access Points 176
Guidelines for Placing Inclusion and Exclusion Areas on a Floor Map 178
Launch and Use the Wireless Site Map Editor 178
Wireless Site Map Editor Icons 179
Define Coverage Areas in Wireless Site Maps 179
Obstacle Color Coding in Wireless Site Maps 180
Cisco Prime Infrastructure 3.7 User Guide
xi
Contents
Define Inclusion Regions in Wireless Site Maps 181
Define Exclusion Regions in Wireless Site Maps 181
Define Rail Lines in Wireless Site Maps 182
Search Wireless Site Maps 183
Adjust RF Antennas Using the Wireless Site Map Editor 183
Locate Low-Coverage Areas Using AP Location Readiness 184
Assess the Quality of AP Coverage Using RF Calibration Data 184
Determine If RF Coverage is Sufficient for Voice Readiness 185
Show Wired Device Info 186
Configure Interferer Notification 186
Show/Hide 187
Export to PDF 187
Measure Distances 187
Data Filtering 187
Filtering Access Points Data 187
Filtering Clients Data 188
Filtering Tags Data 188
Filtering Rogue AP Data 188
Filtering Adhoc Rogues Data 189
Filtering Interferer Data 189
Filtering Access Points Heatmap Data 189
Use Planning Mode to Help Place APs in Wireless Site Maps 190
Use Planning Mode to Calculate Access Point Coverage Requirements 191
Configure Refresh Settings for Wireless Site Maps 192
How RF Heatmaps are Calculated 192
Floor View Navigation Pane Tools 193
Create Wireless Site Maps Using Automatic Hierarchy Creation 194
View Google Earth Maps in Wireless Site Maps 196
View Google Earth Map Details in Wireless Site Maps 197
Use Geographical Coordinates to Group APs into Outdoor Locations on Wireless Site Maps 197
Prerequisites for Creating Outdoor Locations Using Geographical Coordinates 197
Use Google Earth to Import Geographical Coordinates Into Outdoor Locations On Wireless Site
Maps 199
Create Placemarks for KML Files Used in Wireless Site Maps 199
Cisco Prime Infrastructure 3.7 User Guide
xii
Contents
Create CSV Files to Import Geographical Coordinates Into Wireless Site Maps 200
Import Geographical Coordinate Files to Create Outdoor Locations in Wireless Site Maps 201
Add Google Earth Location Launch Points to Access Point Details 201
Configure Your Google Earth Map Preferences 202
Monitor Mesh Access Points Using Maps 202
View Mesh Access Point Configurations Using Wireless Site Maps 203
View Device Details on Wireless Site Maps 203
What Is a Wireless Network Site Map? 203
Create a Simple Wireless Network Site Map 204
Monitor the Network 205
PART IV
Set Up Network Monitoring 207
CHAPTER 11
Set Up Port and Interface Monitoring 207
Set Up WAN Interface Monitoring 208
Set Up Enhanced Wireless Client Monitoring Using Cisco ISE 208
Add Cisco Identity Service Engines 209
Set Up NAM and NetFlow Data Collection for Performance Monitoring 209
Enable NAM Data Collection 209
Define NAM Polling Parameters 210
Enable NetFlow Data Collection 210
Configure NetFlow Export on Catalyst 2000 Switches 214
Configure NetFlow on Catalyst 3000, 4000, and 6000 Family of Switches 215
Configure NetFlow on ISR Devices 216
Monitoring Devices 219
CHAPTER 12
Set Up Packet Capture to Monitor Network Traffic 219
Manage Jobs Using the Jobs Dashboard 220
Monitor Wireless Devices 223
CHAPTER 13
Monitor Controllers 223
Monitor System Parameters 223
What is Spanning Tree Protocol 225
What is Management Frame Protection 225
Cisco Prime Infrastructure 3.7 User Guide
xiii
Contents
What are Rogue Access Points Rules 226
View System Details About Third-Party Controllers 226
View System Details About Switch Controllers and Configure the Switch List 226
Configure the Switch List Page 226
Monitor Access Points 227
View Access Points 227
Types of Reports for Access Points 227
View System Details About Access Points 229
View Access Point Radio Air Time Fairness Information 230
What is a Rogue Access Point 230
How Detects Rogue Access Points 231
How Rogue Access Point States Are Determined 231
How Rogue Access Points are Classified 232
View Rogue Access Point Alarms 234
View Rogue Access Point Clients 235
What is an Ad hoc Rogue 236
View Ad Hoc Rogue Access Point Alarms 236
How Locates, Tags, and Contains Rogue Access Points 236
Identify the Lightweight Access Points That Detect Rogue Access Points 237
View Access Points Interference Information from Spectrum Experts 238
Monitor WiFi TDOA Receivers 238
View RF Performance Using Radio Resource Management Dashboard 238
View Access Points Alarms and Events 239
View Access Points Failure Objects 239
View Access Points Rogue Access Points 239
View Access Points Ad Hoc Rogues 239
View Access Points Adaptive wIPS Events 240
View Access Points CleanAir Air Quality Events 240
View Access Points Interferer Security Risk Events 240
View Access Points Health Monitor Events 241
View Health Monitor Event Details 241
Monitor Device and Network Health and Performance 243
CHAPTER 14
How Device Health and Performance Is Monitored: Monitoring Policies 243
Cisco Prime Infrastructure 3.7 User Guide
xiv
Contents
Set Up Basic Device Health Monitoring 244
Set Up Basic Interface Monitoring 244
Default Monitoring Policies 245
Modify Default Monitoring Policies 247
Use the Dashboards To Check Network and Device Health 248
Check What Is Monitoring 248
Check Which Parameters and Counters Are Polled By a Monitoring Policy 250
Check a Monitoring Policy’s Device, Polling, Threshold, and Alarm Settings 250
Adjust What Is Being Monitored 251
Create a New Monitoring Policy Based On An Existing Policy 251
Create a New Monitoring Policy Using Out-of-the-Box Policy Types 252
GETVPN Monitoring Policies 252
DMVPN Monitoring Policies 254
LISP Monitoring Policy 255
Nexus Virtual Port Channel (VPC) Health Monitoring Policy 255
Create a Monitoring Policy for Unsupported Parameters and Third-Party Devices 256
Example: Monitor IP SLA 257
Check the Status of Past Monitoring Policy Data Collections 257
Change the Device Set a Policy is Monitoring 257
Change the Polling for a Monitoring Policy 258
Change Thresholds and Alarm Behavior for a Monitoring Policy 258
Monitor Network Performance Using Reports 260
Monitor Alarms and Events 261
CHAPTER 15
What Are Alarms and Events? 261
How are Alarms and Events Created and Updated? 262
Link Up/Down Flapping 263
Find and View Alarms 263
Set Alarm and Event Management Preferences 264
Set Up Your Alarm and Event Display Preferences 265
Customize the Alarm Summary 266
Interpret Event and Alarm Badges and Colors 267
Alarm Severity Icons 267
Get Troubleshooting and Detailed Alarm Information 267
Cisco Prime Infrastructure 3.7 User Guide
xv
Contents
View an Alarm's Details 267
Find Troubleshooting Information for an Active Alarm 268
Find Out Which Events Are Associated With An Alarm 268
Acknowledge and Clear Alarms 268
Not Acknowledged 269
Acknowledged 269
Cleared 269
Add Notes To an Alarm 270
Manage How Alarms are Triggered (Alarm Thresholds) 270
Which Events Are Supported? 270
View Events 270
View Syslog Policies 271
Create a New Syslog Policy 271
Edit a Syslog Policy 272
Delete Syslog Policy 273
Change Syslog Policy Ranks 273
View Syslogs 273
Export Alarms, Events or Syslogs to a CSV or PDF File 274
Working with Alarms, Events and Syslog Reports 274
Create a New Alarm Report 274
Create a New Events Report 275
Create a New Syslog Report 276
Get Support from Cisco 277
Respond to Problems Within 277
What is an Alarm Policy? 277
Types of Alarm Policies 277
Alarm Policy Ranks 278
View Alarm Policies 279
Create a New Alarm Policy 279
Edit an Existing Alarm Policy 280
Delete Alarm Policy 281
Alarms and Events Notification Policies 281
Monitor Network Clients and Users 283
CHAPTER 16
Cisco Prime Infrastructure 3.7 User Guide
xvi
Contents
What is a Network Wired/Wireless Client 283
Monitor Network Users and Clients Using Client Summary Dashboard 284
How Do I View Network Clients and Users 285
Export the List of Network Clients and Users to CSV Files 286
Launch the Network Client Troubleshooting Tool 287
About the Client Troubleshooting Page 287
How the Client Troubleshooting Tool Gives Advice 289
How To Use the Network Client Troubleshooting Tool 291
Debug Commands for RTTS 296
Find Out When Network Clients Connect 297
Set Up Notifications About Clients Connecting to the Network 298
Identify Unknown Network Users 299
Import List Of Unknown Network Users 300
Export List Of Unknown Network Users 301
Customize the Controller Client and Users Page 301
Set Up Automatic Controller Client Troubleshooting on a Diagnostic Channel 302
Obtain Radio Measurements for Wireless Network Clients 302
View Results of Network Client Radio Measurements 303
Run a Test to Display Network Client V5 Statistics 303
Run a Test to Display Network Client Operational Parameters 304
View Network Client Details 306
Disable Network Clients 307
Remove Network Clients From Prime Infrastructure 307
Locate Network Clients on a Wireless Map 308
View Network Client Roaming Using Reports 309
Identify Access Points That Can Hear a Network Client 309
View the Location History for a Network Client 310
Monitor Network Performance Using PfRv3 Monitoring 311
CHAPTER 17
What is PfRv3? 311
Get Access to PfR Monitoring for a User Group 312
Use the PfR Monitoring Page 312
View PfRv3 Service Provider and DSCP Charts 314
View Details About Site to Site Events Using PfRv3 315
Cisco Prime Infrastructure 3.7 User Guide
xvii
Contents
Compare WAN Interfaces Usage Using PfRv3 317
Monitor Wireless Networks 319
CHAPTER 18
What is Radio Resource Management (RRM) 319
RRM Notifications Sent to Prime Infrastructure 320
Use the RRM Dashboard to Monitor APs 320
View AP Interferers 322
Edit the AP Detected Interferers Page 322
View RFID Tagged APs 323
Search for RFID Tags 323
Check RFID Tag Search Results 324
View Tag List 324
Monitor Wireless Media Streams 324
Troubleshoot Unjoined APs 324
Identify Low-Frequency Transmitting AP Devices (Chokepoints) 325
Add AP Chokepoints to Prime Infrastructure 325
Remove AP Chokepoints from Prime Infrastructure 326
Remove Chokepoints from Prime Infrastructure Maps 326
Edit AP Chokepoints 327
Enhance Tag Location Reporting with WiFi TDOA Receivers 327
Add a WiFi TDOA Receiver to MSE 327
Add WiFi TDOA Receivers to and Maps 328
Use Monitoring Tools 329
CHAPTER 19
Perform a Wireless Controller Voice Audit 329
Check AP Performance Using the Voice Diagnostic Tool 330
Wireless Configuration Audit 330
Determine Which Autonomous APs Can Be Migrated to Lightweight APs 331
Ensure AP Location Accuracy with the Location Accuracy Tool 331
Set Up the AP Location Accuracy Tool 332
Schedule a Location Accuracy Test 332
Run an On-Demand Location Accuracy Test 334
Monitoring IPSLA 335
Cisco Prime Infrastructure 3.7 User Guide
xviii
Contents
Monitor Wireless and Data Center Performance Using Performance Graphs 337
CHAPTER 20
Create Performance Graphs 337
View Multiple Metrics on a Single Performance Graph 338
Performance Graphs Options 338
Troubleshooting 341
CHAPTER 21
Get Help from the Cisco Support Community and Technical Assistance Center (TAC) 341
Open a Cisco Support Case 341
Join the Cisco Support Community 342
Troubleshoot User Problems 342
Monitor Applications and Their Performance 345
Troubleshoot Wireless Device Performance Problems 346
Root Cause and Impact Analysis of Physical and Virtual Data Center Components 346
Troubleshoot UCS Device Hardware Problems 347
Troubleshoot UCS Device Bandwidth Problems 348
Use Operations Center to Monitor Multiple Prime Infrastructure Instances 349
CHAPTER 22
How to Monitor Multiple Instances 349
Use the Operations Center Config Dashboard to Manage Multiple Servers 350
Add Devices Using Operations Center 350
Move Device from One Prime Infrastructure Instance to Another Prime Infrastructure Instance 351
View Devices Managed by All Servers Using Operations Center 351
Synchronize Devices Using Operations Center 352
Use Virtual Domains on Deployments with Multiple Servers Using Operations Center 352
Distribute Virtual Domains to Servers 353
Enable Operations Center RBAC Support 353
Share Device Configuration Templates Across Prime Infrastructure Servers Using Operations Center
354
View Configuration Templates Using Operations Center 354
Deploy Configuration Templates Using Operations Center 354
Distribute Configuration Templates Across Managed Servers 355
Manage Servers using Operations Center 355
View the Status of Multiple Servers using Operations Center 356
Cisco Prime Infrastructure 3.7 User Guide
xix
Contents
Activate Operation Center using Smart Licensing 356
Distribute Software Updates to Prime Infrastructure Instances Managed by Operations Center 357
View Alarms on Devices Managed by Multiple Servers Using Operations Center 357
View Clients and Users Managed by Multiple Servers Using Operations Center 358
Run Reports on Deployments with Multiple Servers Using Operations Center 358
Advanced Monitoring 361
CHAPTER 23
What are the Data Sources Used by Site Dashlets 361
Enable WAN Optimization 363
Manage Reports 365
CHAPTER 24
Reports Overview 365
Create, Schedule, and Run a New Report 365
Combine Reports in 367
Create Custom Reports 368
Customize Report Results 370
Scheduled Reports in 371
Saved Report Templates 371
Prime Infrastructure Report Data Retention Periods 372
Configure Devices 373
PART V
Create Templates to Automate Device Configuration Changes 375
CHAPTER 25
Why Create New Configuration Templates? 376
Ways to Create Configuration Templates Using Prime Infrastructure 376
Create a New Features and Technologies Template Using an Existing Template 377
Prerequisites for Creating CLI Templates 377
Create a New CLI Configuration Template Using a Blank Template 378
Create a New CLI Configuration Template Using An Existing Template 378
Example: Updating Passwords Using a CLI Template 379
Entering Variables in a Template 380
Data Types 380
Manage Database Variables in CLI Templates 381
Use Validation Expressions 381
Cisco Prime Infrastructure 3.7 User Guide
xx
Contents
/