Neopost IS-5000 User manual

A0001260/A

24/01/2012

IS-280

Installation Guide

ORIG0540-1

A0001260/A

24/01/2012

A0001260

A0001260/A - 24/01/2012

ORIG0540-4

Table of Contents

1 Read this First 1

1.1 What you will find in this Manual ........................................................................3

1.2 Safety Requirements .........................................................................................6

2 Meet Your Mailing System 9

2.1 System Layout .................................................................................................11

2.2 Control Panel Features ....................................................................................20

2.3 Connections .....................................................................................................24

2.4 System Connectors .........................................................................................27

2.5 Power Management .........................................................................................31

3 Processing Mail 35

3.1 Mail Processing Guidelines .............................................................................37

3.2 Preparing and Starting Your Job Run ..............................................................38

3.3 Processing Mail ...............................................................................................51

3.4 Processing Special Job Types .........................................................................58

3.5 Advanced Operations ......................................................................................72

4 Postage Funds Management 97

4.1 Overview ..........................................................................................................99

4.2 Managing Your Postage Funds ......................................................................100

5 Managing Accounts and Assigning Rights 103

5.1 Overview ........................................................................................................105

5.2 Guidelines for Settting up an Account ...........................................................108

5.3 Managing Accounts .......................................................................................115

5.4 Managing Operators ......................................................................................128

5.5 Advanced Reporting Functions .....................................................................134

6 Reports 139

6.1 Reports Overview ..........................................................................................141

6.2 Generating Reports .......................................................................................145

6.3 Processing Activity Data ................................................................................147

6.4 Mail Processing Data .....................................................................................150

6.5 Postage Funds Summary ..............................................................................154

6.6 Account Data .................................................................................................157

6.7 System Data ..................................................................................................162

6.8 Advanced Reporting ......................................................................................166

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7 myEquipment E-Services 171

7.1 Overview ........................................................................................................173

7.2 Connecting to E-Services ..............................................................................174

7.3 Uploading Statistics .......................................................................................177

7.4 E-Services available on your System ............................................................178

8 Configuring your Mailing System 181

8.1 Settings Overview ..........................................................................................183

8.2 Logging In/Out as the Supervisor ..................................................................184

8.3 Changing Languages ....................................................................................186

8.4 Enabling/Disabling Sounds ............................................................................188

8.5 Display Settings .............................................................................................191

8.6 System Time-Outs and Settings ....................................................................193

8.7 High Value, Low Funds Warnings and PIN Codes .........................................195

8.8 Weighing Settings ..........................................................................................197

8.9 Default Impression Settings ...........................................................................205

8.10 Impression Memories ....................................................................................211

8.11 Default Sealing Mode .....................................................................................214

8.12 Connection Settings .......................................................................................216

8.13 Time and Date Management .........................................................................218

8.14 Inserter Mode .................................................................................................220

8.15 Changing Conveyor Stacker Positions ...........................................................222

9 Options and Updates 227

9.1 Overview ........................................................................................................229

9.2 Using your Mailbox ........................................................................................230

9.3 Managing Options .........................................................................................232

9.4 Managing Slogans .........................................................................................234

9.5 Managing Postage Rates ..............................................................................236

9.6 Managing Permit Impressions .......................................................................238

9.7 Updating System Software ............................................................................240

10 Maintaining your Mailing System 243

10.1 Managing your Ink Cartridge .......................................................................245

10.2 Filling and Cleaning the Sealer ....................................................................252

10.3 Cleaning the Mail Path .................................................................................254

10.4 Touch Screen Calibration .............................................................................258

10.5 Maintenance Processes ..............................................................................259

11 Troubleshooting 261

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11.1 Paper Jamming ............................................................................................263

11.2 Label Jamming ............................................................................................267

11.3 Weighing Problems ......................................................................................269

11.4 Diagnostics and System Data .....................................................................271

12 Specifications 275

12.1 Mail Specifications .......................................................................................277

12.2 Recommended Operating Conditions .........................................................279

12.3 Technical Specifications ..............................................................................280

12.4 Operating Specifications ..............................................................................281

12.5 Menu Reference ..........................................................................................282

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| Page 4 | TOC | janv.-12-2012 11:42 |

Read this First

1

This section contains important information about recommended safety precautions and

the best environmental conditions in which to operate your system.

1.1 What you will find in this Manual .......................................3

1.2 Safety Requirements ...........................................................6

1

| Page 1 | Read this Firstjanv.-12-2012 11:42 |

What you will find in this Manual1.1

Read this First on page 1

Make sure your have read and fully understood the safety requirements

in this section. This section also includes a list of acronyms and symbols that

are used throughout this User Guide to explain the features and functions of

your Mailing System.

Meet Your Mailing System on page 9

This section explains your system's features, functions and controls of your

Mailing System. It also includes information on mail formats that can be pro-

cessed and how to power down your system.

Processing Mail on page 35

Provides information on choosing a task, weighing your mail, selecting a

Postage Rate, sealing your mail, running batches of mail, etc.

Postage Funds Management on page 97

Loading Postage Funds into your Mailing System.

Managing Accounts and Assigning Rights on page 103

Changing Accounts as a User, setting up Accounts and Assigning access to

the Mailing System as the Supervisor.

Reports on page 139

How to generate and print reports.

myEquipment E-Services on page 171

Accessing E-Services and upgrading your Mailing System features.

Configuring your Mailing System on page 181

Reviewing and re-setting your system settings.

Options and Updates on page 227

How to update/upgrade your Mailing System.

Maintaining your Mailing System on page 243

Managing your Ink Cartridge and maintaining other system components.

3

| Page 3 | janv.-12-2012 11:42 |

1

Read this First

Troubleshooting on page 261

What to do when a problem occurs.

Specifications on page 275

Detailed specifications of your Mailing System.

Symbols

This manual uses the symbols listed below.

Indicates...This symbol...

WARNING : indicates a human safety hazard.

ATTENTION : brings to your attention a risk to your

equipment or your mail that could result from an action

you may perform.

NOTE : a notification that explains different scenarios or

situations.

TIP : advice to help save you time when processing your

mail.

SUPERVISOR : indicates that you have to log in as Super-

visor (using the Supervisor PIN) to perform the procedure.

Postage functions of the mailing system are not accessible

in this mode.

4

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1

Read this First

Glossary

This manual uses the acronyms listed below.

DescriptionAcronym

Total Postage UsedAscending

Postage AvailableDescending

Automatic Label DispenserILD

Local Area NetworkLAN

Personal ComputerPC

Personal Identification NumberPIN

Postal Security Device (Postage Meter)Meter

Weighing Platform (Scale)Weighing

Platform

Canada Post CorporationCPC

Mailing Account SoftwareMAS

1

Read this First

5

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Safety Requirements1.2

Power Connection

Before powering up your Mailing System, please check to ensure the system meets your

local AC voltage requirements. For information on power specifications, please refer to the

plates at the back of each System component.

In addition to checking the power requirements, we also recommend that you:

•

Use an outlet that is easily accessible.

•

Do not route the power cord between pieces of furniture or over sharp edges.

•

Avoid using outlets controlled by wall switches or shared by other equipment.

•

Make sure there is no strain on the power supply cord.

THIS EQUIPMENT MUST BE GROUNDED

•

Only connect the power plug to an outlet provided with a

protective ground contact.

•

To reduce the risk of fire, use only the power cord supplied

with the Mailing System.

•

Do not use ground adaptors.

•

Do not use this product on a wet floor or near water.

•

In case of liquid spillage, disconnect the power cord from the

outlet and proceed to cleaning.

To reduce the risk of fire, only connect the modem to the telephone

line using supplied cable (see Specifications on page 275 ).

6

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1

Read this First

Compliance

Energy Star® Compliance

Office equipment is generally powered on 24 hours a day, so power management features

are important for saving energy and reducing air pollution.

Your Mailing System is an Energy Star® qualified Mailing System that automatically goes

into a low-power 'Sleep' mode after a period of inactivity.

Spending a large portion of time in low-power mode not only saves energy but helps your

equipment run cooler and last longer.

Environmental compliance

IS Mailing Systems are eco-friendly designs that:

•

last longer, run cooler and use up to 50% less energy

•

operate more efficiently, saving you time and money

•

protect the environment with innovative product and packaging designs.

In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink

Cartridges and system components as they reach their end of life. For more details on our

Eco-Partners Program please contact our Customer Service Centre or visit us at neopost.ca.

1

Read this First

7

| Page 7 | janv.-12-2012 11:42 |

General Safety

•

Before using your Mailing System, thoroughly read the operating instructions.

•

To reduce the risk of fire, electric shock and injury to persons, follow normal and

basic safety precautions for office equipment when using your Mailing System.

•

To avoid damaging vital system components, only use Neopost/Canada Post approved

supplies (ink, tape, cleaners...).

Follow the additional safety precautions below:

•

Do not place lit candles, cigarettes, cigars, etc. on the Mailing System

•

When removing jammed material, avoid using excessive force to prevent personal

injury and damaging any system components.

•

When lifting covers, wait for all parts to stop moving before placing your hands near

the Feeder Path or Print Head.

•

To prevent overheating do not block the ventilation openings or try to stop the power

supply fans.

•

Do not remove fastened covers as they protect users from potentially hazardous

parts that should only be accessed by a Neopost Service Representative.

Your Mailing System contains moving parts. Keep fingers, long

hair, jewellery, neck ties, and loose clothing away from the mail

path at all times.

8

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1

Read this First

Meet Your Mailing

System

2

Get to know your mailing system in this section.

2.1 System Layout ...................................................................11

2.2 Control Panel Features .....................................................20

2.3 Connections .......................................................................24

2.4 System Connectors ...........................................................27

2.5 Power Management ...........................................................31

How to turn your Mailing System ON/OFF ..................................................32

How to switch between 'Sleep' and 'Wake' Modes ......................................33

How to start / stop mail processing ..............................................................33

9

| Page 9 | Meet Your Mailing Systemjanv.-12-2012 11:42 |

System Layout2.1

The illustrations and tables below show the basic mailing system configuration, including

optional accessories you may have added.

System Components

Automatically feeds the system with envelopes of differ-

ent sizes and seals them if required.

Mixed-Mail Feeder

Automatically weighs and rates mail that can be pro-

cessed through the Mailing System.

Dynamic Scale (option-

al)

Prints postage on mail or Labels.Print Base

Collects and stacks processed mail.

There are three stacking options available. For details

please see Stacking options on page 16 .

Stacker

Allows you to set up job runs and change system settings

and features as needed.

Control Panel

Measures the weight of mail pieces.Weighing Platform

11

| Page 11 | janv.-12-2012 11:42 |

2

Meet Your Mailing System

Equipement Details

Envelopes are loaded here for processing.Envelope Hopper

Prevents skewing and/or large stacks of mail from falling

over.

Side Guide

Provides access to the Feeder to perform maintenance

or to clear a jam

Feeder Release Handle

Provides access to Sealing System Water Filter for

cleaning purposes.

Sealer Water Filter Ac-

cess

Provides access to print path to clear stoppages.

Print Path Release

Handle

Holds postage Labels to be printed.

Automatic Label Dis-

penser

Stores the User Guide.User Guide Receptacle

Contains the water used in the Sealer System.Sealer Bottle

12

| Page 12 | | janv.-12-2012 11:42 |

2

Meet Your Mailing System

Inside System Base

Top View

Stores postage funds and tracks postage usage.Postal Security Device

Provides access to the PSD.Postal Security Device

Front view

Lever to release the Ink Tank when required.Ink Tank Release Lever

Reservoir that supplies ink to Print Head.

See also How to change the Ink Cartridge on page 247

.

Ink Tank

2

Meet Your Mailing System

13

| Page 13 | janv.-12-2012 11:42 |

Provides access to the ink storage area in order to

change the Ink Tank. Flip the access door down in order

to open.

Ink Tank Access Door

Control Panel

The Control Panel includes a Touch-Screen Monitor and an alpha-numeric keyboard.

Colour, Touch-Screen Display.Touch-Screen Monitor

Allows the input of data into your Mailing System..Keypad

14

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2

Meet Your Mailing System

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Neopost IS-5000 User manual

Neopost IS-5000 User manual

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