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4146016R/B
01/10/2010
ORIG0440-1
USER'S GUIDE
IS-5000
MAILING MACHINE
4146016R/B
01/10/2010
ORIG0440-2
CONTACTING NEOPOST
Neopost Inc.
478 Wheelers Farms Road
Milford, CT 06461
Customer Service Helpdesk:
1-800-259-2678
Ordering Neopost Supplies:
Genuine Neopost supplies help keep your equipment running
smoothly and efficiently. We’ve made it easy to order supplies
for your Neopost equipment.
Online:
Go to our website at www.neopostinc.com and click on NeoShop
By Phone:
Call us at 1-800-735-5343
Monday through Friday from 7:00am - 7:00pm CST
Support:
For questions about your supply order, email us at:
Postage-On-Call® Automated Account Information:
Reset your postage meter, check Account Balance and review account
activity.
Online:
Go to www.neopostinc.com and click on Support
By Phone:
1-800-867-3738
www.neopostinc.com (including access to MyNeopost)
4146016R/B
01/10/2010
ORIG0440-4
4146016R/B - 01/10/2010
Table of Contents
1 Read this First 1
1.1 What you will Find in this Manual..............................................3
1.2 Safety Requirements.................................................................5
2 Mailing System Overview 7
2.1 Mailing System Components ....................................................9
2.2 Operator Controls....................................................................18
2.3 System Power Management ...................................................22
3 Running Mail 27
3.1 Processing Mail Guidelines.....................................................29
3.2 Standard Setup .......................................................................30
3.3 Running Mail ...........................................................................43
3.4 Running Special Mail Types....................................................51
3.5 Detailed Steps to Run Mail......................................................62
4 Postage and Funds Management 89
4.1 Overview .................................................................................91
4.2 Managing Funds......................................................................92
4.3 Unlocking the PSD ..................................................................95
5 Account Management and Access Control 97
5.1 Introducing the 'Account Modes' .............................................99
5.2 Implementing an 'Account Mode'..........................................102
5.3 Managing Accounts...............................................................113
5.4 Managing Operator PIN Codes.............................................124
5.5 Advanced Reporting Functions.............................................130
6 Reports 135
6.1 Reports Overview..................................................................137
6.2 Generating Reports...............................................................139
6.3 Operational Presort Report ...................................................141
6.4 Counter Data Reports ...........................................................142
6.5 Postage Data Reports...........................................................145
6.6 Funds Data Reports ..............................................................151
6.7 Account Data Reports ...........................................................154
6.8 System Data Reports ............................................................161
6.9 Advanced Reporting..............................................................166
7 Online Services 171
7.1 iMeter Applications Overview................................................173
7.2 Connecting to Online Services..............................................174
7.3 Uploading Statistics...............................................................177
7.4 System Online Services ........................................................178
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7.5 eConfirmation Services......................................................... 179
8 Configuring the System 187
8.1 Settings Overview ................................................................. 189
8.2 Logging in / out as the Supervisor ........................................ 190
8.3 Postage Default Settings ...................................................... 192
8.4 Printing Default Settings ....................................................... 198
8.5 Imprint Memories .................................................................. 201
8.6 Postage Warning Settings .................................................... 204
8.7 Sealer Default Settings ......................................................... 206
8.8 Weighing Devices Settings................................................... 208
8.9 Adjusting Display and Sounds .............................................. 215
8.10 Other System Settings.......................................................... 219
8.11 Remote Label Dispenser ...................................................... 222
8.12 Connection Settings.............................................................. 228
8.13 Connecting a PC................................................................... 231
8.14 Inserter Mode........................................................................ 232
8.15 Changing Motorized Conveyor Stacker Positions ................ 233
9 Options and Updates 237
9.1 Overview ............................................................................... 239
9.2 Managing Optional Features ................................................ 241
9.3 Managing Custom Text Messages....................................... 243
9.4 Managing Imprint Ad Slogans............................................... 245
9.5 Managing Postal Rates......................................................... 247
9.6 Managing Permit Mail ........................................................... 248
9.7 Updating System Software ................................................... 250
10 Maintenance 253
10.1 Maintaining the Ink System................................................... 255
10.2 Maintaining the Sealer Water Network ................................. 262
10.3 Cleaning the Mail Path.......................................................... 264
10.4 Touchscreen Calibration....................................................... 268
10.5 Maintenance processes........................................................ 269
11 Troubleshooting 271
11.1 Envelopes Stoppages and Jams .......................................... 273
11.2 Label Stoppages and Jams .................................................. 277
11.3 Weighing Problems............................................................... 279
11.4 Diagnostics and System Data .............................................. 280
12 System Specifications 285
12.1 General Specifications.......................................................... 287
12.2 System Connections............................................................. 288
12.3 System Connectors .............................................................. 291
12.4 Mail Specifications ................................................................ 295
12.5 Operating Specifications....................................................... 297
12.6 Environmental Conditions..................................................... 298
12.7 Menu Reference ................................................................... 299
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Index 309
OMEGA1_US.book Page 3 Vendredi, 1. octobre 2010 10:46 10
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Read this First
This section contains important information about safety precautions and environ-
mental recommendations to operate your equipment in the best possible conditions.
1.1 What you will Find in this Manual..........................................3
1.2 Safety Requirements ..............................................................5
1 Read this First
OMEGA1_US.book Page 1 Vendredi, 1. octobre 2010 10:46 10
Read this First
2
1
OMEGA1_US.book Page 2 Vendredi, 1. octobre 2010 10:46 10
Read this First
3
1
What you will Find in this Manual
1.1 What you will Find in this Manual
p.1
Read this First
Make sure your have read and fully understood the safety requirements in
this section. This section also includes a list of acronyms and symbols used
in the manual.
p.7
Mailing System Overview
System features, reference descriptions of elements and controls, mail for-
mat and how to power your mailing system off.
p.27
Running Mail
Processing mail using the mailing system: choosing a type of task, weighing,
selecting a rate, sealing your mail, running batches, etc.
p.89
Postage and Funds Management
Loading postage funds.
p.97
Account Management and Access Control
How you can change accounts as a user, or set up accounts and control
access to the mailing system as the supervisor.
p.135
Reports
How you can generate and print out reports for the mailing system usage,
funds usage, account usage, etc.
p.171
Online Services
Using your mailing system for online postal services and connect your
machine for upgrades.
p.187
Configuring the System
All the parameters of your mailing system you can set up as user (temporary
settings) or supervisor (default settings).
p.237
Options and Updates
How to update/upgrade your system and modify the stamp (custom, text, ad
slogans, rates...).
p.253
Maintenance
Changing the ink cartridge and maintaining other system components.
p.271
Troubleshooting
What to do when a problem occurs: jamming, bad sealing, poor printing etc.
p.285
System Specifications
Detailed capabilities of your mailing system.
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Read this First
4
1
Symbols
This manual uses the symbols listed below.
Glossary
This manual uses the acronyms listed below.
This symbol... Indicates...
WARNING: indicates a human safety hazard.
ATTENTION: brings to your attention a risk for equipment or
mail that could result from an action you may perform.
NOTE: remark that explains different cases or specificities.
TIP: advice to help save you time when processing your mail.
SUPERVISOR: indicates that you have to log in as supervisor
(using the supervisor PIN) to perform the procedure. Postage
functions of the mailing system are not accessible in this mode.
Acronym Description
Ascending Total Postage Used
Descending Postage Available
RLD Remote Label Dispenser
GPRS General Packet Radio Service: a data transmission service available to
users of the GSM mobile telephone networks.
ILD Internal Label Dispenser
LAN Local Area Network
PC Personal Computer
PIN Personal Identification Number
PPI Pre-Paid Imprint
PSD Postal Security Device (Meter)
USPS United States Postal Services
WP Weighing Platform (Scale)
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Read this First
5
1
Safety Requirem ents
Please read this section carefully before connecting or using your equipment.
Power Connection
Before connection, check whether the mailing system is suitable for the local AC
power voltage. Refer to the type plates at the back of the pieces of equipment.
• Avoid using outlets controlled by wall switches or shared by other equipment.
• Use a socket outlet located near the equipment and easily accessible. Do not
route the power cord between pieces of furniture or over sharp edges. Make sure
there is no strain on the power supply cord.
• Do not install LAN connectors in wet locations.
1.2 Safety Requirements
THIS EQUIPMENT MUST BE GROUNDED
• Only connect the power plug to an outlet provided with a pro-
tective ground contact.
• Do not use ground adaptors.
• To reduce the risk of fire, use only the power cord supplied with
the mailing system.
• Do not use this product on a wet floor or near water.
• In case of liquid spillage, disconnect the power cord from the
outlet and proceed to cleaning.
To reduce the risk of fire, only connect the modem to the tele-
phone line using supplied cable (see
System Specifications
p.285).
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Read this First
6
1
General Safety
• Before using your mailing system, thoroughly read the operating instructions.
• To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your mailing system.
• To avoid equipment damage, only use approved supplies (inks, tapes,
cleaners...).
Follow the additional safety precautions below:
• Do not place lighted candles, cigarettes, cigars, etc. on the mailing system.
• When removing jammed material, avoid using too much force to prevent personal
injury and damaging equipment.
• When lifting covers, wait for all parts to stop moving before placing hands near
feeder path or print-head.
• To prevent overheating do not block the equipment ventilation openings or try to
stop the power supply fans.
• Do not remove bolted covers as they enclose potentially hazardous parts that
should only be accessed by a Service Representative.
• Avoid using equipment during an electrical storm. There may be a risk of electrical
shock from lightning.
The mailing system contains moving parts. Keep fingers, long
hair, jewelry, neck ties, loose clothing away from the mail path at
all times.
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Mailing System Overv iew
Get to know your mailing system in this section.
2.1 Mailing System Components .................................................9
2.2 Operator Controls................................................................. 18
2.3 System Power Management ...............................................22
How to Turn the System ON/OFF................................................................................... 22
How to Switch Between 'Sleep' And 'Wake' Modes ....................................................... 23
How to Start / Stop the Motors ........................................................................................ 24
2 Mailing System Overview
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Mailing System Overview
8
2
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Mailing System Overview
9
2
Mailing System Components
The illustrations and tables below show the basic mailing system configuration, in-
cluding optional accessories you may have added.
Equipment overview
2.1 Mailing System Components
Mixed-Mail Feeder Automatically feeds envelopes of different size sand
seals them if required.
Dynamic Weighing
Module (optional)
Automatically weighs and rates mail that can be pro-
cessed through the mailing system.
Print Base Prints postage on mail or labels.
Stacker (optional) Collects and stacks processed mail.
There are three optional stackers available. See in
section
Stackers (option)
p.14.
Control Panel Allows user to operate mailing machine and configure
system settings.
Weighing Platform Weighs mail to calculate postage.
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Mailing System Overview
10
2
Equipement Details
Envelope Hopper Envelopes are loaded here for processing.
Side guide Prevents skewing and/or large stack of mail from fall-
ing over.
Feeder release handle Provides access to feeder for maintenance or to clear
stoppage.
Sealer water filter
access
Provides access to filter for cleaning.
Removable filter for user self-maintenance.
Print Base release
Handle
Provides access to print base to clear stoppages.
Internal label dispenser Holds postage tapes to be printed.
User guide Holdere Stores the User Guide.
Sealer bottle Contains fluid for the sealer.
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Mailing System Overview
11
2
Print Base
Top View
Front view
Meter (Postal security
device/PSD)
Postage meter that stores funds and tracks postage
usage.
DO NOT REMOVE.
Meter (PSD) Access
Door
Provides access to meter (PSD). Lift from right side to
open..
Print Base Release
Lever
Release button for ink tank.
Ink tank Reservoir that supplies ink to print head.
See also
How to Change the Ink Tank
p.258.
Ink tank Access Door Provides access to change ink tank. Flip down to
open.
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Mailing System Overview
12
2
Control Panel
The control panel includes a touch-screen monitor and a keyboard with touch.
Monitor Color, touch-screen display.
Keypad Allows the input of data to your mailing system..
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Mailing System Overview
13
2
Dynamic Weighing Module (option)
The Dynamic Weighing Module is an in-line weighing scale that is place between the
feeder and the print base. It receives envelopes from the feeder, and measures four
points (length, width, thickness and weight) to determine the postage value.
Cover Provides access to stalled mail pieces. Lift to open.
Over-size Sensor Detects “flat” pieces dimensions.
Belt Transports mail.
Pressure rollers Provide tension on mail pieces to ensure reliable
transport.
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