Neopost IS-5000 User manual

4146016R/B

01/10/2010

ORIG0440-1

USER'S GUIDE

IS-5000

MAILING MACHINE

4146016R/B

01/10/2010

ORIG0440-2

CONTACTING NEOPOST

Neopost Inc.

478 Wheelers Farms Road

Milford, CT 06461

Customer Service Helpdesk:

1-800-259-2678

Ordering Neopost Supplies:

Genuine Neopost supplies help keep your equipment running

smoothly and efficiently. We’ve made it easy to order supplies

for your Neopost equipment.

Online:

Go to our website at www.neopostinc.com and click on NeoShop

By Phone:

Call us at 1-800-735-5343

Monday through Friday from 7:00am - 7:00pm CST

Support:

For questions about your supply order, email us at:

[email protected]

Postage-On-Call® Automated Account Information:

Reset your postage meter, check Account Balance and review account

activity.

Online:

Go to www.neopostinc.com and click on Support

By Phone:

1-800-867-3738

www.neopostinc.com (including access to MyNeopost)

4146016R/B

01/10/2010

ORIG0440-4

4146016R/B - 01/10/2010

Table of Contents

1 Read this First 1

1.1 What you will Find in this Manual..............................................3

1.2 Safety Requirements.................................................................5

2 Mailing System Overview 7

2.1 Mailing System Components ....................................................9

2.2 Operator Controls....................................................................18

2.3 System Power Management ...................................................22

3 Running Mail 27

3.1 Processing Mail Guidelines.....................................................29

3.2 Standard Setup .......................................................................30

3.3 Running Mail ...........................................................................43

3.4 Running Special Mail Types....................................................51

3.5 Detailed Steps to Run Mail......................................................62

4 Postage and Funds Management 89

4.1 Overview .................................................................................91

4.2 Managing Funds......................................................................92

4.3 Unlocking the PSD ..................................................................95

5 Account Management and Access Control 97

5.1 Introducing the 'Account Modes' .............................................99

5.2 Implementing an 'Account Mode'..........................................102

5.3 Managing Accounts...............................................................113

5.4 Managing Operator PIN Codes.............................................124

5.5 Advanced Reporting Functions.............................................130

6 Reports 135

6.1 Reports Overview..................................................................137

6.2 Generating Reports...............................................................139

6.3 Operational Presort Report ...................................................141

6.4 Counter Data Reports ...........................................................142

6.5 Postage Data Reports...........................................................145

6.6 Funds Data Reports ..............................................................151

6.7 Account Data Reports ...........................................................154

6.8 System Data Reports ............................................................161

6.9 Advanced Reporting..............................................................166

7 Online Services 171

7.1 iMeter Applications Overview................................................173

7.2 Connecting to Online Services..............................................174

7.3 Uploading Statistics...............................................................177

7.4 System Online Services ........................................................178

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7.5 eConfirmation Services......................................................... 179

8 Configuring the System 187

8.1 Settings Overview ................................................................. 189

8.2 Logging in / out as the Supervisor ........................................ 190

8.3 Postage Default Settings ...................................................... 192

8.4 Printing Default Settings ....................................................... 198

8.5 Imprint Memories .................................................................. 201

8.6 Postage Warning Settings .................................................... 204

8.7 Sealer Default Settings ......................................................... 206

8.8 Weighing Devices Settings................................................... 208

8.9 Adjusting Display and Sounds .............................................. 215

8.10 Other System Settings.......................................................... 219

8.11 Remote Label Dispenser ...................................................... 222

8.12 Connection Settings.............................................................. 228

8.13 Connecting a PC................................................................... 231

8.14 Inserter Mode........................................................................ 232

8.15 Changing Motorized Conveyor Stacker Positions ................ 233

9 Options and Updates 237

9.1 Overview ............................................................................... 239

9.2 Managing Optional Features ................................................ 241

9.3 Managing Custom Text Messages....................................... 243

9.4 Managing Imprint Ad Slogans............................................... 245

9.5 Managing Postal Rates......................................................... 247

9.6 Managing Permit Mail ........................................................... 248

9.7 Updating System Software ................................................... 250

10 Maintenance 253

10.1 Maintaining the Ink System................................................... 255

10.2 Maintaining the Sealer Water Network ................................. 262

10.3 Cleaning the Mail Path.......................................................... 264

10.4 Touchscreen Calibration....................................................... 268

10.5 Maintenance processes........................................................ 269

11 Troubleshooting 271

11.1 Envelopes Stoppages and Jams .......................................... 273

11.2 Label Stoppages and Jams .................................................. 277

11.3 Weighing Problems............................................................... 279

11.4 Diagnostics and System Data .............................................. 280

12 System Specifications 285

12.1 General Specifications.......................................................... 287

12.2 System Connections............................................................. 288

12.3 System Connectors .............................................................. 291

12.4 Mail Specifications ................................................................ 295

12.5 Operating Specifications....................................................... 297

12.6 Environmental Conditions..................................................... 298

12.7 Menu Reference ................................................................... 299

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Index 309

OMEGA1_US.book Page 3 Vendredi, 1. octobre 2010 10:46 10

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Read this First

This section contains important information about safety precautions and environ-

mental recommendations to operate your equipment in the best possible conditions.

1.1 What you will Find in this Manual..........................................3

1.2 Safety Requirements ..............................................................5

1 Read this First

OMEGA1_US.book Page 1 Vendredi, 1. octobre 2010 10:46 10

Read this First

2

1

OMEGA1_US.book Page 2 Vendredi, 1. octobre 2010 10:46 10

Read this First

3

1

What you will Find in this Manual

1.1 What you will Find in this Manual

p.1

Read this First

Make sure your have read and fully understood the safety requirements in

this section. This section also includes a list of acronyms and symbols used

in the manual.

p.7

Mailing System Overview

System features, reference descriptions of elements and controls, mail for-

mat and how to power your mailing system off.

p.27

Running Mail

Processing mail using the mailing system: choosing a type of task, weighing,

selecting a rate, sealing your mail, running batches, etc.

p.89

Postage and Funds Management

Loading postage funds.

p.97

Account Management and Access Control

How you can change accounts as a user, or set up accounts and control

access to the mailing system as the supervisor.

p.135

Reports

How you can generate and print out reports for the mailing system usage,

funds usage, account usage, etc.

p.171

Online Services

Using your mailing system for online postal services and connect your

machine for upgrades.

p.187

Configuring the System

All the parameters of your mailing system you can set up as user (temporary

settings) or supervisor (default settings).

p.237

Options and Updates

How to update/upgrade your system and modify the stamp (custom, text, ad

slogans, rates...).

p.253

Maintenance

Changing the ink cartridge and maintaining other system components.

p.271

Troubleshooting

What to do when a problem occurs: jamming, bad sealing, poor printing etc.

p.285

System Specifications

Detailed capabilities of your mailing system.

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Read this First

4

1

Symbols

This manual uses the symbols listed below.

Glossary

This manual uses the acronyms listed below.

This symbol... Indicates...

WARNING: indicates a human safety hazard.

ATTENTION: brings to your attention a risk for equipment or

mail that could result from an action you may perform.

NOTE: remark that explains different cases or specificities.

TIP: advice to help save you time when processing your mail.

SUPERVISOR: indicates that you have to log in as supervisor

(using the supervisor PIN) to perform the procedure. Postage

functions of the mailing system are not accessible in this mode.

Acronym Description

Ascending Total Postage Used

Descending Postage Available

RLD Remote Label Dispenser

GPRS General Packet Radio Service: a data transmission service available to

users of the GSM mobile telephone networks.

ILD Internal Label Dispenser

LAN Local Area Network

PC Personal Computer

PIN Personal Identification Number

PPI Pre-Paid Imprint

PSD Postal Security Device (Meter)

USPS United States Postal Services

WP Weighing Platform (Scale)

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Read this First

5

1

Safety Requirem ents

Please read this section carefully before connecting or using your equipment.

Power Connection

Before connection, check whether the mailing system is suitable for the local AC

power voltage. Refer to the type plates at the back of the pieces of equipment.

• Avoid using outlets controlled by wall switches or shared by other equipment.

• Use a socket outlet located near the equipment and easily accessible. Do not

route the power cord between pieces of furniture or over sharp edges. Make sure

there is no strain on the power supply cord.

• Do not install LAN connectors in wet locations.

1.2 Safety Requirements

THIS EQUIPMENT MUST BE GROUNDED

• Only connect the power plug to an outlet provided with a pro-

tective ground contact.

• Do not use ground adaptors.

• To reduce the risk of fire, use only the power cord supplied with

the mailing system.

• Do not use this product on a wet floor or near water.

• In case of liquid spillage, disconnect the power cord from the

outlet and proceed to cleaning.

To reduce the risk of fire, only connect the modem to the tele-

phone line using supplied cable (see

System Specifications

p.285).

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Read this First

6

1

General Safety

• Before using your mailing system, thoroughly read the operating instructions.

• To reduce the risk of fire, electric shock and injury to persons, follow normal and

basic safety precautions for office equipment when using your mailing system.

• To avoid equipment damage, only use approved supplies (inks, tapes,

cleaners...).

Follow the additional safety precautions below:

• Do not place lighted candles, cigarettes, cigars, etc. on the mailing system.

• When removing jammed material, avoid using too much force to prevent personal

injury and damaging equipment.

• When lifting covers, wait for all parts to stop moving before placing hands near

feeder path or print-head.

• To prevent overheating do not block the equipment ventilation openings or try to

stop the power supply fans.

• Do not remove bolted covers as they enclose potentially hazardous parts that

should only be accessed by a Service Representative.

• Avoid using equipment during an electrical storm. There may be a risk of electrical

shock from lightning.

The mailing system contains moving parts. Keep fingers, long

hair, jewelry, neck ties, loose clothing away from the mail path at

all times.

OMEGA1_US.book Page 6 Vendredi, 1. octobre 2010 10:46 10

Mailing System Overv iew

Get to know your mailing system in this section.

2.1 Mailing System Components .................................................9

2.2 Operator Controls................................................................. 18

2.3 System Power Management ...............................................22

How to Turn the System ON/OFF................................................................................... 22

How to Switch Between 'Sleep' And 'Wake' Modes ....................................................... 23

How to Start / Stop the Motors ........................................................................................ 24

2 Mailing System Overview

OMEGA1_US.book Page 7 Vendredi, 1. octobre 2010 10:46 10

Mailing System Overview

8

2

OMEGA1_US.book Page 8 Vendredi, 1. octobre 2010 10:46 10

Mailing System Overview

9

2

Mailing System Components

The illustrations and tables below show the basic mailing system configuration, in-

cluding optional accessories you may have added.

Equipment overview

2.1 Mailing System Components

Mixed-Mail Feeder Automatically feeds envelopes of different size sand

seals them if required.

Dynamic Weighing

Module (optional)

Automatically weighs and rates mail that can be pro-

cessed through the mailing system.

Print Base Prints postage on mail or labels.

Stacker (optional) Collects and stacks processed mail.

There are three optional stackers available. See in

section

Stackers (option)

p.14.

Control Panel Allows user to operate mailing machine and configure

system settings.

Weighing Platform Weighs mail to calculate postage.

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Mailing System Overview

10

2

Equipement Details

Envelope Hopper Envelopes are loaded here for processing.

Side guide Prevents skewing and/or large stack of mail from fall-

ing over.

Feeder release handle Provides access to feeder for maintenance or to clear

stoppage.

Sealer water filter

access

Provides access to filter for cleaning.

Removable filter for user self-maintenance.

Print Base release

Handle

Provides access to print base to clear stoppages.

Internal label dispenser Holds postage tapes to be printed.

User guide Holdere Stores the User Guide.

Sealer bottle Contains fluid for the sealer.

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Mailing System Overview

11

2

Print Base

Top View

Front view

Meter (Postal security

device/PSD)

Postage meter that stores funds and tracks postage

usage.

DO NOT REMOVE.

Meter (PSD) Access

Door

Provides access to meter (PSD). Lift from right side to

open..

Print Base Release

Lever

Release button for ink tank.

Ink tank Reservoir that supplies ink to print head.

See also

How to Change the Ink Tank

p.258.

Ink tank Access Door Provides access to change ink tank. Flip down to

open.

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Mailing System Overview

12

2

Control Panel

The control panel includes a touch-screen monitor and a keyboard with touch.

Monitor Color, touch-screen display.

Keypad Allows the input of data to your mailing system..

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Mailing System Overview

13

2

Dynamic Weighing Module (option)

The Dynamic Weighing Module is an in-line weighing scale that is place between the

feeder and the print base. It receives envelopes from the feeder, and measures four

points (length, width, thickness and weight) to determine the postage value.

Cover Provides access to stalled mail pieces. Lift to open.

Over-size Sensor Detects “flat” pieces dimensions.

Belt Transports mail.

Pressure rollers Provide tension on mail pieces to ensure reliable

transport.

OMEGA1_US.book Page 13 Vendredi, 1. octobre 2010 10:46 10

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