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A0001260/A
24/01/2012
IS-280
Installation Guide
ORIG0540-1
A0001260/A
24/01/2012
A0001260
A0001260/A - 24/01/2012
ORIG0540-4
Table of Contents
1 Read this First 1
1.1 What you will find in this Manual ........................................................................3
1.2 Safety Requirements .........................................................................................6
2 Meet Your Mailing System 9
2.1 System Layout .................................................................................................11
2.2 Control Panel Features ....................................................................................20
2.3 Connections .....................................................................................................24
2.4 System Connectors .........................................................................................27
2.5 Power Management .........................................................................................31
3 Processing Mail 35
3.1 Mail Processing Guidelines .............................................................................37
3.2 Preparing and Starting Your Job Run ..............................................................38
3.3 Processing Mail ...............................................................................................51
3.4 Processing Special Job Types .........................................................................58
3.5 Advanced Operations ......................................................................................72
4 Postage Funds Management 97
4.1 Overview ..........................................................................................................99
4.2 Managing Your Postage Funds ......................................................................100
5 Managing Accounts and Assigning Rights 103
5.1 Overview ........................................................................................................105
5.2 Guidelines for Settting up an Account ...........................................................108
5.3 Managing Accounts .......................................................................................115
5.4 Managing Operators ......................................................................................128
5.5 Advanced Reporting Functions .....................................................................134
6 Reports 139
6.1 Reports Overview ..........................................................................................141
6.2 Generating Reports .......................................................................................145
6.3 Processing Activity Data ................................................................................147
6.4 Mail Processing Data .....................................................................................150
6.5 Postage Funds Summary ..............................................................................154
6.6 Account Data .................................................................................................157
6.7 System Data ..................................................................................................162
6.8 Advanced Reporting ......................................................................................166
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7 myEquipment E-Services 171
7.1 Overview ........................................................................................................173
7.2 Connecting to E-Services ..............................................................................174
7.3 Uploading Statistics .......................................................................................177
7.4 E-Services available on your System ............................................................178
8 Configuring your Mailing System 181
8.1 Settings Overview ..........................................................................................183
8.2 Logging In/Out as the Supervisor ..................................................................184
8.3 Changing Languages ....................................................................................186
8.4 Enabling/Disabling Sounds ............................................................................188
8.5 Display Settings .............................................................................................191
8.6 System Time-Outs and Settings ....................................................................193
8.7 High Value, Low Funds Warnings and PIN Codes .........................................195
8.8 Weighing Settings ..........................................................................................197
8.9 Default Impression Settings ...........................................................................205
8.10 Impression Memories ....................................................................................211
8.11 Default Sealing Mode .....................................................................................214
8.12 Connection Settings .......................................................................................216
8.13 Time and Date Management .........................................................................218
8.14 Inserter Mode .................................................................................................220
8.15 Changing Conveyor Stacker Positions ...........................................................222
9 Options and Updates 227
9.1 Overview ........................................................................................................229
9.2 Using your Mailbox ........................................................................................230
9.3 Managing Options .........................................................................................232
9.4 Managing Slogans .........................................................................................234
9.5 Managing Postage Rates ..............................................................................236
9.6 Managing Permit Impressions .......................................................................238
9.7 Updating System Software ............................................................................240
10 Maintaining your Mailing System 243
10.1 Managing your Ink Cartridge .......................................................................245
10.2 Filling and Cleaning the Sealer ....................................................................252
10.3 Cleaning the Mail Path .................................................................................254
10.4 Touch Screen Calibration .............................................................................258
10.5 Maintenance Processes ..............................................................................259
11 Troubleshooting 261
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11.1 Paper Jamming ............................................................................................263
11.2 Label Jamming ............................................................................................267
11.3 Weighing Problems ......................................................................................269
11.4 Diagnostics and System Data .....................................................................271
12 Specifications 275
12.1 Mail Specifications .......................................................................................277
12.2 Recommended Operating Conditions .........................................................279
12.3 Technical Specifications ..............................................................................280
12.4 Operating Specifications ..............................................................................281
12.5 Menu Reference ..........................................................................................282
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Read this First
1
This section contains important information about recommended safety precautions and
the best environmental conditions in which to operate your system.
1.1 What you will find in this Manual .......................................3
1.2 Safety Requirements ...........................................................6
1
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What you will find in this Manual1.1
Read this First on page 1
Make sure your have read and fully understood the safety requirements
in this section. This section also includes a list of acronyms and symbols that
are used throughout this User Guide to explain the features and functions of
your Mailing System.
Meet Your Mailing System on page 9
This section explains your system's features, functions and controls of your
Mailing System. It also includes information on mail formats that can be pro-
cessed and how to power down your system.
Processing Mail on page 35
Provides information on choosing a task, weighing your mail, selecting a
Postage Rate, sealing your mail, running batches of mail, etc.
Postage Funds Management on page 97
Loading Postage Funds into your Mailing System.
Managing Accounts and Assigning Rights on page 103
Changing Accounts as a User, setting up Accounts and Assigning access to
the Mailing System as the Supervisor.
Reports on page 139
How to generate and print reports.
myEquipment E-Services on page 171
Accessing E-Services and upgrading your Mailing System features.
Configuring your Mailing System on page 181
Reviewing and re-setting your system settings.
Options and Updates on page 227
How to update/upgrade your Mailing System.
Maintaining your Mailing System on page 243
Managing your Ink Cartridge and maintaining other system components.
3
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1
Read this First
Troubleshooting on page 261
What to do when a problem occurs.
Specifications on page 275
Detailed specifications of your Mailing System.
Symbols
This manual uses the symbols listed below.
Indicates...This symbol...
WARNING : indicates a human safety hazard.
ATTENTION : brings to your attention a risk to your
equipment or your mail that could result from an action
you may perform.
NOTE : a notification that explains different scenarios or
situations.
TIP : advice to help save you time when processing your
mail.
SUPERVISOR : indicates that you have to log in as Super-
visor (using the Supervisor PIN) to perform the procedure.
Postage functions of the mailing system are not accessible
in this mode.
4
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1
Read this First
Glossary
This manual uses the acronyms listed below.
DescriptionAcronym
Total Postage UsedAscending
Postage AvailableDescending
Automatic Label DispenserILD
Local Area NetworkLAN
Personal ComputerPC
Personal Identification NumberPIN
Postal Security Device (Postage Meter)Meter
Weighing Platform (Scale)Weighing
Platform
Canada Post CorporationCPC
Mailing Account SoftwareMAS
1
Read this First
5
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Safety Requirements1.2
Power Connection
Before powering up your Mailing System, please check to ensure the system meets your
local AC voltage requirements. For information on power specifications, please refer to the
plates at the back of each System component.
In addition to checking the power requirements, we also recommend that you:
•
Use an outlet that is easily accessible.
•
Do not route the power cord between pieces of furniture or over sharp edges.
•
Avoid using outlets controlled by wall switches or shared by other equipment.
•
Make sure there is no strain on the power supply cord.
THIS EQUIPMENT MUST BE GROUNDED
•
Only connect the power plug to an outlet provided with a
protective ground contact.
•
To reduce the risk of fire, use only the power cord supplied
with the Mailing System.
•
Do not use ground adaptors.
•
Do not use this product on a wet floor or near water.
•
In case of liquid spillage, disconnect the power cord from the
outlet and proceed to cleaning.
To reduce the risk of fire, only connect the modem to the telephone
line using supplied cable (see Specifications on page 275 ).
6
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1
Read this First
Compliance
Energy Star® Compliance
Office equipment is generally powered on 24 hours a day, so power management features
are important for saving energy and reducing air pollution.
Your Mailing System is an Energy Star® qualified Mailing System that automatically goes
into a low-power 'Sleep' mode after a period of inactivity.
Spending a large portion of time in low-power mode not only saves energy but helps your
equipment run cooler and last longer.
Environmental compliance
IS Mailing Systems are eco-friendly designs that:
•
last longer, run cooler and use up to 50% less energy
•
operate more efficiently, saving you time and money
•
protect the environment with innovative product and packaging designs.
In addition to minimizing our carbon footprint, Neopost Canada also recycles used Ink
Cartridges and system components as they reach their end of life. For more details on our
Eco-Partners Program please contact our Customer Service Centre or visit us at neopost.ca.
1
Read this First
7
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General Safety
•
Before using your Mailing System, thoroughly read the operating instructions.
•
To reduce the risk of fire, electric shock and injury to persons, follow normal and
basic safety precautions for office equipment when using your Mailing System.
•
To avoid damaging vital system components, only use Neopost/Canada Post approved
supplies (ink, tape, cleaners...).
Follow the additional safety precautions below:
•
Do not place lit candles, cigarettes, cigars, etc. on the Mailing System
•
When removing jammed material, avoid using excessive force to prevent personal
injury and damaging any system components.
•
When lifting covers, wait for all parts to stop moving before placing your hands near
the Feeder Path or Print Head.
•
To prevent overheating do not block the ventilation openings or try to stop the power
supply fans.
•
Do not remove fastened covers as they protect users from potentially hazardous
parts that should only be accessed by a Neopost Service Representative.
Your Mailing System contains moving parts. Keep fingers, long
hair, jewellery, neck ties, and loose clothing away from the mail
path at all times.
8
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1
Read this First
Meet Your Mailing
System
2
Get to know your mailing system in this section.
2.1 System Layout ...................................................................11
2.2 Control Panel Features .....................................................20
2.3 Connections .......................................................................24
2.4 System Connectors ...........................................................27
2.5 Power Management ...........................................................31
How to turn your Mailing System ON/OFF ..................................................32
How to switch between 'Sleep' and 'Wake' Modes ......................................33
How to start / stop mail processing ..............................................................33
9
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System Layout2.1
The illustrations and tables below show the basic mailing system configuration, including
optional accessories you may have added.
System Components
Automatically feeds the system with envelopes of differ-
ent sizes and seals them if required.
Mixed-Mail Feeder
Automatically weighs and rates mail that can be pro-
cessed through the Mailing System.
Dynamic Scale (option-
al)
Prints postage on mail or Labels.Print Base
Collects and stacks processed mail.
There are three stacking options available. For details
please see Stacking options on page 16 .
Stacker
Allows you to set up job runs and change system settings
and features as needed.
Control Panel
Measures the weight of mail pieces.Weighing Platform
11
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2
Meet Your Mailing System
Equipement Details
Envelopes are loaded here for processing.Envelope Hopper
Prevents skewing and/or large stacks of mail from falling
over.
Side Guide
Provides access to the Feeder to perform maintenance
or to clear a jam
Feeder Release Handle
Provides access to Sealing System Water Filter for
cleaning purposes.
Sealer Water Filter Ac-
cess
Provides access to print path to clear stoppages.
Print Path Release
Handle
Holds postage Labels to be printed.
Automatic Label Dis-
penser
Stores the User Guide.User Guide Receptacle
Contains the water used in the Sealer System.Sealer Bottle
12
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2
Meet Your Mailing System
Inside System Base
Top View
Stores postage funds and tracks postage usage.Postal Security Device
Provides access to the PSD.Postal Security Device
Front view
Lever to release the Ink Tank when required.Ink Tank Release Lever
Reservoir that supplies ink to Print Head.
See also How to change the Ink Cartridge on page 247
.
Ink Tank
2
Meet Your Mailing System
13
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Provides access to the ink storage area in order to
change the Ink Tank. Flip the access door down in order
to open.
Ink Tank Access Door
Control Panel
The Control Panel includes a Touch-Screen Monitor and an alpha-numeric keyboard.
Colour, Touch-Screen Display.Touch-Screen Monitor
Allows the input of data into your Mailing System..Keypad
14
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2
Meet Your Mailing System
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