KVH Industries IP-MOBILECAST Installation guide

Brand: KVH Industries

Model: IP-MOBILECAST

Type: Installation guide

KVH Industries, Inc.

Installation Guide

Media Server &

Set-top Box

Media Server and Set-top Box Installation Guide

mini-VSAT Broadband

System with IP-MobileCast

Service

KVH, TracPhone, CommBox, IP-MobileCast, NEWSlink, SPORTSlink, MOVIElink, TVlink, MUSIClink, and TRAININGlink are trademarks of

KVH Industries, Inc. mini-VSAT Broadband is a service mark of KVH Industries, Inc. All other trademarks are property of their respective

companies. The information in this document is subject to change without notice. No company shall be liable for errors contained herein.

This guide explains how to install a KVH Media Server and an optional Set-top Box on a vessel

equipped with a mini-VSAT Broadband antenna system.

Contents

Appendices

Who Should Perform the Installation?

To ensure a safe and effective installation, only a KVH-certified technician should install the Media

Server. To find a technician near you, visit www.kvh.com/wheretogetservice. If you are installing the

Media Server with a new TracPhone



VIP-series antenna system, install and test the TracPhone system

first in accordance with its Installation Guide.

IMPORTANT! Network Planning Required

Before you connect the Media Server to any vessel network, you MUST consult with the vessel’s ICT

(Information and Communications Technology) specialist/network administrator to choose the right

network mode, identify any additional network devices/Ethernet cabling that needs to be installed,

and get their signed agreement on the Installation Plan (see “Choosing a Network Mode” on page 10).

Early engagement and collaboration with the vessel’s authorized network expert is essential!

Technical Support

1. Product Overview ................................. 3

2. Bench Testing ......................................... 4

3. Activating the Service ........................... 5

4. Installing the Media Server .................. 6

5. Connecting Power ................................. 7

6. Accessing the Web Interface ................ 9

7. Choosing a Network Mode................ 10

8. Setting the Network Mode..................11

9. Configuring a Third-Party Router .....12

10. Connecting to the Network.................13

11. Installing the Set-top Box ....................14

12. Testing the Media Server.....................15

13. Testing the Set-top Box........................16

14. Educating the Customer......................17

A. Troubleshooting................................... 18

B. Maintenance ......................................... 21

C. Specifications........................................ 22

D. Network Configuration Options....... 23

E. Playback Devices Supported.............. 28

North/South America, Australasia:

Phone: 1 866 701-7103 (U.S. only)

Phone: +1 401 851-3806

Email: [email protected]

Europe, Middle East, Africa, Asia-Pacific

Phone: +45 45 160 147

Email: [email protected]

This icon indicates a danger, warning, or caution notice. Be sure to read these carefully to avoid

injury.

WARNING

Risk of Electric Shock

To avoid electric shock, do not open the Media Server or Set-top Box enclosures. There are no

user-serviceable parts inside.

WARNING

Risk of Electric Shock

If any component of the IP-MobileCast system becomes damaged and/or no longer functions

normally, disconnect it from vessel power, secure it from unintended operation, and contact KVH

Technical Support (see “Technical Support” on page 1). All repairs or modifications must be performed

by a trained, KVH-certified technician. If you are a KVH-certified technician, you still must contact

KVH Technical Support prior to conducting any repairs or modifications to the equipment.

WARNING

Risk of Explosion

Do not operate the Media Server, Set-top Box, or any other electrical device in an environment where

flammable gases, vapors, or dusts are present. In addition, do not operate the components in an

environment with a temperature outside of its 32° F to 122° F (0º C to 50º C) temperature range.

WARNING

Risk of Electric Shock

Failure to ground the components properly to ship’s ground will cause an unsafe floating ground

condition, risking potentially lethal electric shock. See “Connecting Power” on page 7 for details on the

proper grounding of the equipment.

Important Safety Information

The Media Server is a complex network device

that stores all subscribed IP-MobileCast content

downloaded from the mini-VSAT Broadband

network (via the TracPhone antenna) and

streams it to connected shipboard devices. It can

support up to 50 simultaneous users. Content is

accessible via any of three interfaces:

• Mobile App on a Smartphone or Tablet

To view IP-MobileCast content on an Apple

iOS or Android

™

smartphone or tablet, you

need to install the IP-MobileCast app (see

Figure 2). Download this app for free from

the Apple iTunes

App Store



or Google



Play Store. The app is compatible with Apple iOS

5 or later and Android 4 or later.

• Set-top Box Connected to a TV

The optional Set-top Box (KVH part no.

72-0666) (see Figure 3) allows you to view

IP-MobileCast content, with the exception of

NEWSlink Print, on a TV. It includes an IR

remote control.

• Web Browser on a Computer

You can view IP-MobileCast content in a web

browser on a desktop or laptop computer.

The types of content that can be viewed

depends on your operating system and

browser – see “Playback Devices Supported”

on page 28 for details.

Preloaded Content

Various movies, TV shows, and music channels

are preloaded on the Media Server. This content

can be viewed immediately upon power-up.

NOTE: NEWSlink and SPORTSlink content is time-

sensitive, so it’s not preloaded. Once the Media Server

is installed and activated, it will download this

content from the satellite within 24 hours.

Figure 1: Media Server

Figure 2: IP-MobileCast Mobile App Free Download

Figure 3: Set-top Box

Product Overview

Before you install the Media Server on the vessel,

follow these steps to test it first in its default

Router Mode configuration. The Media Server

comes preloaded with some content, so you can

check its basic functionality without having to

connect it to a network or satellite antenna.

a. Unpack the Media Server box (and any Set-

top Box packages) and ensure nothing is

missing or damaged from shipment.

b. Connect either of the following to the Media

Server's LAN port (see Figure 4):

• Set-top Box with a TV connected to it (see

“Installing the Set-top Box” on page 14

for Set-top Box connection details), or

• Wireless access point (WAP), or a

wireless router set to Access Point/Bridge

mode, and a smartphone or tablet

running the IP-MobileCast app

c. Connect the AC power cord to the Media

Server and plug it in (see Figure 5). If you are

running this test on a vessel, follow the

important power and grounding guidelines

in “Connecting Power” on page 7.

d. Press the power button on the Media Server

(see Figure 5). The button will illuminate blue.

Then wait 5 minutes for initialization.

e. If using a Set-top Box:

Turn on the TV and Set-top Box, and wait 7

minutes for initialization. Then press the

PORTAL button on the Set-top Box remote

control and select channel 26 from the TV

channel list to play a movie.

If using a mobile device:

Connect your device to the WAP’s Wi-Fi,

launch the IP-MobileCast app, then select a

movie from the Video On Demand menu.

If you’re unable to view any movie content,

contact KVH Technical Support.

Figure 4: Bench Testing Options

WAP

Set-top Box

IP-MobileCast App

LAN

Media Server

If you used the app for a previous installation,

delete it from your device then reinstall it.

IMPORTANT!

Figure 5: Media Server Power Connection

Rear

AC Power

(100-240 VAC)

Ground

Power Button

Front

Bench Testing

To receive IP-MobileCast content via the mini-

VSAT Broadband network, the customer must

subscribe to the IP-MobileCast service.

Activation forms are provided on the KVH

website at www.kvh.com/mvbservice (see

Figure 6).

NOTE: KVH recommends that the customer submit

the activation form well in advance (at least two days

prior to installation), so that you can fully test all

aspects of the system immediately following

installation.

Media Server Serial Number

The customer will need the Media Server's serial

number to activate it for IP-MobileCast service.

This serial number is located on the rear panel

(see Figure 7).

Record the Media Server serial number here for

reference:

S/N: ______________________________________

Figure 6: Activation Forms on KVH Website

Figure 7: Media Server Serial Number

Activating the Service

Follow these steps to install the Media Server.

Selecting a Location

Follow these installation guidelines:

• Select a cool, dry, and well-ventilated area

belowdecks away from any heat sources or

salt spray. Media Server temperature must

not exceed 50ºC (122ºF).

• Provide at least 3" (8 cm) of free space at the

front and rear to ensure proper airflow for

cooling.

• Leave plenty of room at the rear panel to

accommodate the cables with adequate

service loops and strain-relief.

Mounting the Media Server in a Rack

The Media Server can be mounted in a standard

equipment rack. You will need 1 U of available

space.

a. Remove all plastic film from the unit.

b. Be sure to support the bottom of the Media

Server – don't rely on the front mounting

brackets alone. The Media Server weighs

approximately 12.5 lbs (5.7 kg). If the rack

doesn’t already provide underside support,

install the four "L" rails provided in the kit

(see Figure 9). These rails can be nested for

extended depth; connect them end-to-end

using the supplied M5 screws and nuts (not

shown in the figure).

c. Insert the Media Server into the rack and

secure its front brackets (see Figure 10) to the

rack with appropriate fasteners.

Mounting the Media Server on a Shelf

a. Remove all plastic film from the unit.

b. Attach the adhesive-backed rubber feet

(supplied in the kit) to each corner of the

Media Server’s underside to protect the

mounting surface.

c. Secure the Media Server in some manner to

prevent it from shifting while the vessel is in

motion.

Figure 8: Media Server Dimensions

Front

Top

1.75"

(4.45 cm)

Rear

1.25"

(3.18 cm)

4 x 0.40"

(1.02 cm)

4 x 0.27"

(0.67 cm)

19.00"

(48.26 cm)

10.95"

(27.80 cm)

18.25"

(46.36 cm)

3.00" min.

(7.62 cm)

space

behind and

in front

Figure 9: “L” Rail Installation

Cage Nut (x4)

#6-32 Screw (x4)

“L” Rail (x2)

Left

Side Rail

Figure 10: Media Server Front Mounting Brackets

Front

Mounting Holes (x4)

Mounting Bracket (x2)

Installing the Media Server

Before you begin, be sure you understand the

following important requirements:

AC Power Requirements

The Media Server, like the TracPhone antenna

system, is designed to run on 3-wire single-phase

AC power (hot, neutral, and ground). Voltage

between hot-neutral and hot-ground should each

measure between 100-240 VAC.

Many large ships use two-phase, split-phase, or

delta power instead (3 wires: hot, hot, and

ground; no neutral). In this case, voltage between

hot-hot measures the proper voltage (100-240

VAC); while hot-ground measures only half the

voltage (50-120 VAC). Although the Media

Server can operate on this type of power, the

excess voltage present on the second phase will

cause a small amount of current to leak onto

ship's ground. This leakage current might be

unacceptable on some vessels. So check with the

ship's electrician or superintendent and get

permission (with signature on Installation Plan)

before you run the system on two-phase power.

Also ground the chassis, as explained below.

If two-phase power is the only available power

source onboard, and if leakage current is

unacceptable, KVH recommends that you install

a suitable isolation transformer to supply single-

phase power to the Media Server and run a

ground wire from the transformer to ship's

ground. In addition, since ground fault

protection devices cannot detect faults behind a

transformer, you will also need to install a

ground fault monitoring device between the

isolation transformer and the Media Server if

ground fault protection is required on the vessel.

Grounding Requirements

Proper grounding of the Media Server to ship's

ground is critically important, as it protects the

equipment from lightning and electrostatic

discharges (ESD). Failure to ground the chassis of

the Media Server risks damage to the unit and

electric shock.

NOTE: Consider installing an uninterruptible power

supply (UPS) to avoid service interruptions during

power outages and transitions to/from shore power.

Figure 11: AC Power Options

Media Server

Ground

Neutral

100-240 VAC

Shipboard

3-Wire

Single-Phase

AC Power

Media Server

Ground

100-240 VAC

Shipboard

Two-Phase,

Split-Phase,

or Delta Power

Leakage Current

100-240 VAC

Media Server

Ground

Neutral

100-240 VAC

Single-Phase

Power Input

Ground Fault

Monitor

(when required)

Isolation Transformer

Ground

50-120 VAC

Shipboard

Two-Phase,

Split-Phase,

or Delta Power

Connecting Power

Once you have read and understand the

requirements described on the previous page,

follow these steps to connect power.

a. Before you begin, disconnect vessel power

and be sure the vessel is properly grounded

in accordance with marine standards.

b. Connect a ground wire from the ground

point on the Media Server’s rear panel to

ship’s ground (see Figure 12).

c. Connect the supplied power cord to the

Media Server’s AC input (see Figure 12).

Then plug it into the vessel’s AC power

supply (100-240 VAC). The Media Server

draws 200 W max. power. Reapply vessel

power.

d. Turn on the Media Server by pressing the

power button on the front of the unit (see

Figure 12). Upon power up, the button will

be lit blue.

e. Measure the AC voltage and DC voltage

between the Media Server’s chassis (any

metal surface) and ship’s ground. Make sure

you measure less than 2 VAC and 2 VDC.

f. Wait 5 minutes after powering up the Media

Server to allow enough time for initialization.

WARNING

Failure to ground the Media Server properly

to ship's ground will cause an unsafe

floating ground condition, risking damage

to the unit and electric shock, potentially

resulting in DEATH. In a floating ground

condition, the difference between the

equipment's chassis ground and the ship's

ground can measure well over 100 volts,

when it normally should not exceed 2 volts.

Therefore, always measure the difference in

potential between chassis ground and ship's

ground to make certain that there is no

dangerous floating ground condition, even if

the ground pin of the vessel's AC power plug

appears to be intact.

Figure 12: Media Server Ground and Power Connections

Rear

AC Power

(100-240 VAC)

Ship’s Ground

Power Button

Front

AC Input

Ground

Continued Connecting Power

Follow these steps to access the Media Server’s

web interface. You need to connect to the

Administration web interface to configure the

Media Server.

a. Assign the following static IP address to your

laptop's Ethernet connection (see Figure 13):

Static IP: 100.64.0.250

Subnet mask: 255.255.255.0

Default gateway: 100.64.0.1

b. Connect your laptop to the Media Server’s

LAN port (see Figure 14), either directly or

through an Ethernet hub.

c. Start your web browser and enter the

following address: 100.64.0.1.

d. Check the status indicators on the web

interface. The “Activated” indicator at the

bottom of the list will be red until the service

is activated (see “Activating the Service” on

page 5). All other indicators should be green

after initialization (5 minutes after powering

up the Media Server). If any are red, contact

KVH Technical Support.

e. Log into the Administration web interface

using the following credentials:

Username: admin

Password: 1234

Figure 13: Static IP Setting on Laptop

Figure 14: Accessing the Media Server Web Interface

Media Server

LAN

100.64.0.250

100.64.0.1

admin

1234

Accessing the Web Interface

The Media Server can be configured in a number

of ways, allowing you to integrate it into

virtually any vessel network environment.

a. Identify the configur

ation that will meet the

vessel’s need

s. The easiest way is to run

through the Configuration Wizard, access

ible

from t

he Media Server’s Configure Ne

twork

page (click Help Me Configure Network –

see page

11) or on the web at www.kvh.com/

IPMCconfigurator. The wizard

will pick a

configuration ba

sed on your answers to a

few

estions. Or you can refer to Figure

15 and

choos

e a configuration from “Network

Configuration Options” on page 23

b. Fill out the Install

ation Plan (pro

vided in the

Welcome

Kit) and have the vessel’s

ICT

pecialist/network administrator sign it.

NOTE: Be sure to return the completed Installation

Plan to KVH (refer to the instructions on the form).

c. Make sure any

additional network devices,

such as

WAPs (wireles

s access points), and

new Ether

net cabling

gets installed

hroughout the vessel as required to

support

he chosen configuration. For

example,

Rout

er mode requires setting up an entire

new, separate LAN. In

addition,

Ethernet

cables

must be run to each TV that will

equipped

with a Set-top Box. Make sure

you

get approval from the ves

sel’s master

uperintendent, and clearly identify who will

do the work.

To select the right mode, it is critical that you

thoroughly understand the vessel's network

and the customer's requirements. Consult

with the vessel's ICT specialist/network

administrator and review the vessel's

network diagram to plan the installation.

IMPORTANT!

If the Media Server is part of a Crew Welfare

Bundle with CREWlink Service, do not

change the network mode. The Media Server

comes preconfigured for CREWlink.

IMPORTANT!

Figure 15: Compatible Media Server Configurations

* If your TracPhone system us

es a custom configuration

.g., a CommBox software bundle), please

contact KVH

Technical Support for assist

ance.

TracPhone System

Configuration*

Media Server

Configurations

(see Appendix D

on page 23)

TracPhone V11-IP, V11, V7-IP, and V3-IP models

Single TracPhone system

connected to a single vessel

network with unrestricted

Internet access (with or

without static IP addressing)

1-3

Single TracPhone system

that includes a crew network

controlling access to the

Internet with user logins and

crew data allocations

4-7

Dual TracPhone systems,

with second system installed

as a backup, in case the

primary system loses its

connection

8-10

TracPhone V7 and V3 models

Legacy V7 or V3 antenna

with a control unit and

modem

11-13

Choosing a Network Mode

Follow these steps to set the network mode on

the Media Server.

a. At the Media Server’s Administration web

interface, select Configure Network from the

Action drop-down list in the sidebar. Then

click Go (see Figure 16).

b. Select either Router Mode or Client Mode

(see Figure 17).

c. If you selected Router Mode, select Allow

Internet access only if you want users to have

access to the Internet over the IP-MobileCast

network.

d. If you selected Client Mode, select Set IP

addresses manually only if a third-party

router will be the DHCP server on the

network. You will also need to configure the

router and assign static IP addresses to the

Media Server – follow the steps in

“Configuring a Third-Party Router” on

page 12.

e. Click Save to set the network mode. The

Media Server will reboot and reconfigure

itself for the selected mode.

f. If you need to change the configuration of the

TracPhone system’s ICM or CommBox-ACU,

go to its web interface (http://minivsat.kvh

or 192.168.5.1) and select Settings > Network

Settings. Then click Edit, select the new

configuration from the drop-down menu (see

Figure 18), and click Save. Refer to the

Network Configuration topic in the TracPhone

system’s Help for details.

Figure 16: Accessing the Configure Network Page

Figure 17: Configure Network Page (All Options Shown)

Following reboot, many of the status

indicators on the Media Server’s web interface

might be red. These indicators should return

to green after you install the Media Server in

its final configuration on the vessel.

IMPORTANT!

Figure 18: ICM/CommBox-ACU Network Configuration

Setting the Network Mode

If the Media Server will be a client of a third-

party router, follow these steps to configure the

router.

a. At the router's web interface, assign a unique

static IP address to each of the following

Media Server hosts:

•mskvh

•cbx-mskvh

•drm-mskvh

• omni-mskvh

b. Verify that the DHCP server announces the

NTP server (option 42).

c. Set ntp.ipmobilecast.com to resolve to your

NTP server. If you don't have an NTP server,

set it to resolve to mskvh.

d. At the Media Server's Configure Network

page, enter the static IP addresses you

assigned to the hosts, as well as the subnet

mask, gateway, and DNS (see Figure 19).

e. At the web interface of your DNS server

(usually also your router), set up local DNS

resolutions for the hosts’ domain names as

specified in Figure 20.

NOTE: Unless you have a separate DNS server on the

network, your router likely serves as both the gateway

and the DNS server for the network.

These steps require advanced networking

expertise. Consult with and get written

permission from the vessel's ICT specialist/

network administrator before you begin.

IMPORTANT!

The router must support the DHCP NTP

server option. The DNS server (usually also

the router) must support local DNS hosts.

IMPORTANT!

Figure 19: Assigning Static IP Addresses (EXAMPLE)

Figure 20: Local DNS Resolutions

Domain Name Must resolve to

IP address of:

ipmobilecast.com cbx-mskvh

www.ipmobilecast.com cbx-mskvh

mediaserver.ipmobilecast.com omni-mskvh

drm.ipmobilecast.com drm-mskvh

status.ipmobilecast.com mskvh

ntp.ipmobilecast.com Your NTP server

or mskvh

Configuring a Third-Party Router

If Applicable

The Media Server is now ready for network

connections. First, ensure that the TracPhone

system is installed, activated, and updated to the

latest software version.

The Media Server has two Ethernet ports for

connecting to the TracPhone system and vessel

network (see Figure 21). Two CAT 6A Ethernet

cables are supplied in the kit. Use the blue cable

for the Media Server’s LAN port, and use the red

cable for its WAN port. This will make it easier to

identify the cables later.

Connect the Media Server to the TracPhone

system and network as shown in the diagram for

your chosen configuration (see “Network

Configuration Options” on page 23).

If connecting to an ICM or CommBox-ACU,

make sure it is running software version 1111

or later. (Software versions are listed on the

Support page of the TracPhone system's web

interface.) Refer to the TracPhone system's Help

for details.

IMPORTANT!

Figure 21: Media Server Ethernet Ports

Media Server

LAN WAN

Use red

CAT 6A cable

Use blue

CAT 6A cable

Ethernet cables connected to the Media Server

must be CAT 6A or better.

IMPORTANT!

Connecting to the Network

If viewing IP-MobileCast content on a TV is

required, follow these steps to install a Set-top

Box (see Figure 22). Also refer to the manufacturer’s

manual that comes with the unit. Each TV requires

its own Set-top Box to view content.

Selecting a Location

Follow these installation guidelines:

• Select a dry, well-ventilated area away from

any heat sources or salt spray. Set-top Box

temperature must not exceed 45°C (113°F).

• Do not place anything on top of the Set-top

Box, and provide at least 8" (20 cm) of free

space above it to ensure proper cooling.

• Position the Set-top Box close to the front

edge of a flat mounting surface within view

of the user to maximize reception of the

remote control's IR signals. Do not block the

IR receiver (see Figure 22).

• Place the Set-top Box within 10 ft (3 m) of the

TV to use the supplied HDMI cable.

Connecting the Set-top Box

a. Connect the Ethernet cable from the Set-top

Box to the vessel network that is connected to

the Media Server (see Figure 23).

b. Connect the HDMI cable from the Set-top Box

to any available HDMI input on the TV.

c. Install the 2 AAA batteries (supplied in the

kit) in the remote control.

d. Connect the supplied AC-DC adapter to the

vessel’s AC power supply (100-240 VAC),

but don’t connect it to the Set-top Box yet.

Figure 22: Set-top Box Dimensions

Set-top Box

5.12

(13.00 cm)

1.38

(3.50 cm)

6.40"

(16.50 cm)

IR Receiver

The Set-top Box generates significant heat. Do

not stack anything on top of it or too close to it.

IMPORTANT!

Figure 23: Set-top Box Connections

LAN

AC-DC Adapter

100-240 VAC

Vessel Power

Set-top Box

Ethernet

12V DC

HDMI

Use only the AC-DC adapter that is supplied

with the Set-top Box. Using a different

adapter could seriously damage the unit. The

Set-top Box draws 5.5 W max. power.

IMPORTANT!

Installing the Set-top Box

If Applicable

Follow these steps to verify proper operation.

a. If not already powered on, turn on the Media

Server by pressing its power button (see

Figure 24). Upon power-up, the button will

be lit blue. Wait 5 minutes for initialization.

b. If the network that is connected to the Media

Server offers wireless access, record its SSID

on the line below and on the Viewing Guide

(provided in the Welcome Kit).

SSID: _________________________________

c. Reconfigure your laptop’s network

connection for DHCP (automatically obtain

an IP address and DNS server from a router).

d. Connect your laptop to the network – the

same network segment that is connected to

the Media Server’s LAN port.

e. Start your web browser and go to

status.ipmobilecast.com to view the web

interface. Make sure all status indicators are

green (see Figure 25). If the “Activated”

indicator is red, the Media Server has not yet been

activated for IP-MobileCast service.

NOTE: If the web interface doesn’t appear, try its

static IP address (100.64.0.1). Follow steps a and c in

“Accessing the Web Interface” on page 9.

f. If you installed a Set-top Box, you may skip to

the next section to verify you can view

content from the Media Server. Otherwise,

connect your smartphone or tablet to the

network that is connected to the Media

Server, then launch the IP-MobileCast app.

g. Using the IP-MobileCast app, select an item

to view from the list, or swipe left to right to

view the menu and make a selection from the

menu (see Figure 26). For example, select

Video on Demand, then play a MOVIElink

movie. Verify that you can watch a movie.

If you encounter any problems, refer to

“Troubleshooting” on page 18. If the problem

persists, contact KVH Technical Support.

NOTE: News and sports will not be available right

away. It might take up to 24 hours to download.

Figure 24: Media Server Power Button

Power Button

Media Server

Figure 25: Media Server Status Indicators

Figure 26: IP-MobileCast App Menu

Testing the Media Server

If you installed a Set-top Box, follow these steps

to verify Set-top Box operation.

a. Turn on the TV and select the input that is

connected to the Set-top Box.

b. Before powering on the Set-top Box, make

sure the Media Server has been powered on

for at least 5 minutes to complete its

initialization. The Media Server streams content

to the Set-top Box.

c. Connect the AC-DC adapter to the Set-top

Box to apply power, then allow 7 minutes for

it to initialize. The status light on the front of

the Set-top Box should be lit green (see

Figure 27) and blue progress bars should

appear on the TV screen (see Figure 28).

d. When initialization is complete, press the

PORTAL button on the remote control to

access the menu (see Figure 29).

e. Use the arrows and OK button to select the

TV channel list and browse through the

programming (see Figure 30).

f. Select channel 26 and make sure you can

watch a movie.

If you encounter any problems, refer to

“Troubleshooting” on page 18. If the problem

persists, contact KVH Technical Support.

Figure 27: Set-top Box Status Light

Set-top Box

Status Light

Figure 28: TV Display of Set-top Box Initialization

Figure 29: Set-top Box Remote Control

Figure 30: Set-top Box IP-MobileCast Onscreen Menu

Testing the Set-top Box

If Applicable

The installation is complete! Before you leave the

vessel, give the Welcome Kit to the customer and

explain how to use the system. Also be sure to

complete the Installation Checklist and return it

to KVH (refer to the instructions on the form). Be

sure the customer understands the following:

• To access IP-MobileCast content, you need to

connect your device to the vessel network

that is connected to the Media Server. If the

network offers wireless access, your mobile

device must be within range of the Wi-Fi

access point.

• IP-MobileCast playback devices include:

Smartphone or Tablet: Install the IP-

MobileCast app on an Apple iOS or Android

smartphone or tablet. You can download this

app for free from the Apple iTunes App Store or

Google Play Store (search for “KVH”).

TV: You can view content on any TV

equipped with a KVH Set-top Box.

Computer: Enter http://ipmobilecast.com in

your web browser.

• See Figure 31 for details on which content is

available on each type of device. Also refer to

“Playback Devices Supported” on page 28,

and the IP-MobileCast Viewing Guide

provided in the Welcome Kit.

• Once the service is activated, live content

from NEWSlink TV, NEWSlink Print, and

SPORTSlink may take up to 24 hours to

appear. New content is added daily over the

mini-VSAT Broadband connection.

• Installing the app while onshore and

connected to a free Wi-Fi hot spot will avoid

using your onboard data allowance.

• You can stream content from an iPhone or

iPad to a TV using an Apple TV

device. Tap

the icon in the upper right corner to mirror

the content from the iPhone/iPad to the

connected TV (see Figure 32).

• Send feedback by selecting the Feedback

button at ipmobilecast.com (see Figure 33) or

e-mail [email protected].

Figure 31: Media Server Accessible Content

* Keep in mind that you can only access content that is

included in your subscription.

Device Viewable Content*

TV Set-top Box: All entertainment

content except NEWSlink Print

Smartphone or

Tablet

App: All entertainment content

Windows PC Windows 7 or later + Internet

Explorer version 11: All

entertainment content

Earlier Windows OS and/or

other web browser: NEWSlink

Mac computer Web browser: NEWSlink Print

Figure 32: Apple TV Icon

Figure 33: IP-MobileCast Browser Interface and Feedback Button

http://ipmobilecast.com

Educating the Customer

This appendix provides general troubleshooting

guidelines for the Media Server and Set-top Box.

If you find a problem or need technical

assistance, please contact KVH Technical

Support (see page 1).

NOTE: For information on troubleshooting a

TracPhone system problem, refer to the TracPhone

system’s Help.

The first step in troubleshooting is to check the

status indicators on the Media Server’s web

interface (see Figure 34). Follow these steps to

access the Media Server’s web interface.

1. Make sure your laptop is configured for

DHCP (automatically obtain an IP address

and DNS server from a router).

2. Connect your laptop to the network that is

connected to the Media Server (the same

network segment that is connected to the

Media Server’s LAN port).

3. Start your web browser and go to

status.ipmobilecast.com to view the web

interface.

NOTE: If the web interface doesn’t appear, try its

static IP address (100.64.0.1). Follow steps a and c in

“Accessing the Web Interface” on page 9.

Figure 34: Status Indicators On Media Server Web Interface

Troubleshooting

Appendix

Media Server Troubleshooting

Problem Solution(s)

The Media Server’s web interface

displays a red status indicator.

• Sometimes a delay in service is normal. Be sure to provide

enough time for initialization (5 minutes) after power-up.

• Indicators can be red for a valid reason. For example, when

the service has not yet been activated, the “Activated”

indicator is red. Other red indicators help target where a

problem may exist. For example, a red DNS status indicates a

problem with the network.

The Media Server does not display

any content.

• Sometimes a delay in service is normal. Be sure to provide

enough time for initialization (5 minutes) after power up.

• Verify that the Media Server is powered up (blue LED is lit

on the front panel) and its LAN and WAN connections are

correct.

Content froze while viewing. If connected by Wi-Fi, signal strength may have dropped too

low. Make sure that you’re connected to the correct vessel

network and that you have a strong signal; moving closer to the

nearest Wi-Fi access point may help improve signal reception.

Error message when browsing to

ipmobilecast.com such as:

• “Could not find

ipmobilecast.com”

• “This page can’t be displayed”

•“Server not found”

• Confirm connection to the vessel network either by Wi-Fi or

Ethernet cable. You may be in a zone with poor Wi-Fi

coverage. Try moving closer to a Wi-Fi antenna.

• Make sure you typed “ipmobilecast.com” correctly.

• Verify that the Media Server is powered up and running.

The Media Server has stopped

receiving new content.

• Make sure the TracPhone system is online. The Media Server

receives content via the mini-VSAT Broadband satellite

network.

• Make sure the Media Server is connected to the TracPhone

system as explained in this manual.

Continued Troubleshooting

Page is loading ...

KVH Industries IP-MOBILECAST Installation guide

KVH Industries IP-MOBILECAST Installation guide

KVH Industries IP-MOBILECAST Installation guide

Related papers

Other documents