KVH, TracPhone, IP-MobileCast, CommBox, NEWSlink, SPORTSlink, MOVIElink, TVlink, MUSIClink, and TRAININGlink are trademarks,
and mini-VSAT Broadband is a service mark, of KVH Industries, Inc. All other trademarks are the property of their respective companies.
Protected by U.S. patents #9,838,749 B2 and #10,349,145. The information in this document is subject to change without notice. No company
shall be liable for errors contained herein. © 2014-2020 KVH Industries, Inc., All rights reserved. 54-1050 Rev. G
1
KVH Link
Media Server Installation Guide
Technical Support
If you need technical assistance, please contact KVH Technical Support:
North/South America, Australasia:
Phone: 1 866 701-7103 (U.S. only)
Phone: +1 401 851-3806
Email: [email protected]
Europe, Middle East, Africa, Asia-Pacific:
Phone: +45 45 160 180
Email: [email protected]
This guide explains how to install the Media Server
on a vessel equipped with a KVH TracPhone® mini-
VSAT Broadband antenna system to receive KVH
Link content delivered by the IP-MobileCast™
service. To ensure a safe and effective installation,
only a KVH-certified technician should install the
Media Server. To find a technician near you, visit
www.kvh.com/wheretogetservice.
Contents
Important Safety Information ............................ 2
Bench Testing........................................................ 3
Activating the KVH Link Service ...................... 3
Installing the Media Server ................................ 4
Connecting Power................................................ 5
Accessing the Web Interface............................... 7
Choosing a Network Mode ................................ 7
Setting the Network Mode ................................. 8
Configuring a Third-Party Router..................... 9
Connecting to the Network .............................. 10
Testing the Media Server .................................. 11
Loading Initial Content......................................12
Educating the Customer ....................................13
Viewing KVH Link on Your Devices...............14
Using the KVH Link Set-top Box......................15
Updating the Set-top Box...................................15
Set-top Box Troubleshooting.............................16
General Troubleshooting...................................18
Maintenance ........................................................19
Specifications.......................................................19
Network Configuration Options ......................20
Figure 1: Media Server with KVH Link
Before you begin, consult with the vessel’s
ICT (Information and Communications
Technology) specialist/network
administrator to choose the right network
mode and identify any additional network
devices/Ethernet cabling that needs to be
installed (see “Choosing a Network Mode”
on page 7). Early engagement and
collaboration with the vessel’s authorized
network expert is essential.
IMPORTANT!
2
Important Safety Information
Be sure to read these notices carefully to avoid injury.
WARNING
To avoid electric shock, do not open the Media
Server enclosure. There are no user-
serviceable parts inside.
WARNING
If the Media Server becomes damaged and/or
no longer functions normally, disconnect it
from vessel power, secure it from unintended
operation, and contact KVH Technical
Support. All repairs or modifications must be
performed by a trained, KVH-certified
technician. If you are a KVH-certified
technician, you still must contact KVH
Technical Support prior to conducting any
repairs or modifications to the equipment.
WARNING
Do not operate the Media Server or any other
electrical device in an environment where
flammable gases, vapors, or dusts are present.
In addition, do not operate the Media Server
in an environment with a temperature outside
of its 32° F to 122° F (0º C to 50º C)
temperature range
WARNING
Failure to ground the components properly to
ship’s ground will cause an unsafe floating
ground condition, risking potentially lethal
electric shock. See “Connecting Power” on
page 5 for details on the proper grounding of
the equipment.
3
Bench Testing
Before you install the Media Server on the vessel,
follow these steps to test it first in its default Router
Mode configuration. The Media Server comes
preloaded with a video, so you can check its basic
functionality without having to connect it to a
network or satellite antenna.
a. Unpack the Media Server box and ensure
nothing is missing or damaged from shipment.
b. Connect the AC power cord to the Media Server
and plug it in (see Figure 2). If you are running
this test on a vessel, follow the important
power and grounding guidelines in
“Connecting Power” on page 5.
c. Connect your laptop PC directly to the Media
Server’s LAN port using an Ethernet cable (see
Figure 3).
d. Press the power button on the Media Server (see
Figure 2). The button will illuminate blue. Then
wait 5 minutes for initialization.
e. Open the Chrome™ or Firefox® web browser on
your laptop and browse to
https://ipmobilecast.com
f. Make sure the KVH Link web interface appears
in your browser (see Figure 1 on page 1) and
you can play the available video.
If you’re unable to view the web interface or play
the test video, contact KVH Technical Support.
Activating the KVH Link Service
To receive KVH Link content delivered by
IP-MobileCast over the mini-VSAT Broadband
satellite connection, the customer must subscribe to
the service. Activation details are provided at
kvh.com/link.
The customer will need the Media Server's serial
number to activate it. This serial number is located
on the rear panel (see Figure 4).
Record the Media Server serial number here for
reference:
S/N: ______________________________________
Figure 2: Media Server Power Connection
Rear
AC Power
(100-240 VAC)
Ground
Power Button
Front
Figure 3: Bench Test Laptop Connection
Media Server LAN
https://ipmobilecast.com
Chrome or Firefox
Figure 4: Media Server Serial Number
4
Installing the Media Server
Follow these steps to install the Media Server.
Selecting a Location
Follow these installation guidelines:
• Select a cool, dry, and well-ventilated area
belowdecks away from any heat sources or salt
spray. Media Server temperature must not
exceed 50ºC (122ºF).
• Provide at least 3" (8 cm) of free space at the
front and rear to ensure proper airflow for
cooling.
• Leave plenty of room at the rear panel to
accommodate the cables with adequate service
loops and strain-relief.
Mounting the Media Server in a Rack
The Media Server can be mounted in a standard
equipment rack. You will need 1 U of available
space.
a. Be sure to support the bottom of the Media
Server – don't rely on the front mounting
brackets alone. The Media Server weighs
approximately 12.5 lbs (5.7 kg). If the rack
doesn’t already provide underside support,
install the four "L" rails provided in the kit (see
Figure 6). These rails can be nested for extended
depth; connect them end-to-end using the
supplied M5 screws and nuts (not shown in the
figure).
b. Insert the Media Server into the rack and secure
its front brackets (see Figure 7) to the rack with
appropriate fasteners.
Mounting the Media Server on a Shelf
a. Attach the adhesive-backed rubber feet
(supplied in the kit) to each corner of the Media
Server’s underside to protect the mounting
surface.
b. Secure the Media Server in some manner to
prevent it from shifting while the vessel is in
motion.
Figure 5: Media Server Dimensions
Front
Top
1.75"
(4.45 cm)
Rear
1.25"
(3.18 cm)
4 x 0.40"
(1.02 cm)
4 x 0.27"
(0.67 cm)
19.00"
(48.26 cm)
10.95"
(27.80 cm)
18.25"
(46.36 cm)
3.00" min.
(7.62 cm)
space
behind and
in front
Figure 6: “L” Rail Installation
Cage Nut (x4)
#6-32 Screw (x4)
“L” Rail (x2)
Left
Side Rail
Figure 7: Media Server Front Mounting Brackets
Front
Mounting Holes (x4)
Mounting Bracket (x2)
5
Connecting Power
Before you begin, be sure you understand the
following important requirements:
AC Power Requirements
The Media Server, like the TracPhone antenna
system, is designed to run on 3-wire single-phase
AC power (hot, neutral, and ground). Voltage
between hot-neutral and hot-ground should each
measure between 100-240 VAC.
Many large ships use two-phase, split-phase, or
delta power instead (3 wires: hot, hot, and ground;
no neutral). In this case, voltage between hot-hot
measures the proper voltage (100-240 VAC); while
hot-ground measures only half the voltage (50-120
VAC). Although the Media Server can operate on
this type of power, the excess voltage present on the
second phase will cause a small amount of current
to leak onto ship's ground. This leakage current
might be unacceptable on some vessels. So check
with the ship's electrician or superintendent and get
permission before you run the system on two-phase
power. Also ground the chassis, as explained
below.
If two-phase power is the only available power
source onboard, and if leakage current is
unacceptable, KVH recommends that you install a
suitable isolation transformer to supply single-
phase power to the Media Server and run a ground
wire from the transformer to ship's ground. In
addition, since ground fault protection devices
cannot detect faults behind a transformer, you will
also need to install a ground fault monitoring
device between the isolation transformer and the
Media Server if ground fault protection is required
on the vessel.
Grounding Requirements
Proper grounding of the Media Server to ship's
ground is critically important, as it protects the
equipment from lightning and electrostatic
discharges (ESD). Failure to ground the chassis of
the Media Server risks damage to the unit and
electric shock.
NOTE: Consider installing an uninterruptible power
supply (UPS) to avoid service interruptions during
power outages and transitions to/from shore power.
Figure 8: AC Power Options
OR
OR
Media Server
Ground
Neutral
N
100-240 VAC
Shipboard
3-Wire
Single-Phase
AC Power
Media Server
Ground
100-240 VAC
Shipboard
Two-Phase,
Split-Phase,
or Delta Power
Leakage Current
100-240 VAC
Media Server
Ground
Neutral
N
100-240 VAC
Single-Phase
Power Input
Ground Fault
Monitor
(when required)
Isolation Transformer
Ground
Ground
50-120 VAC
50-120 VAC
Shipboard
Two-Phase,
Split-Phase,
or Delta Power
6
AC Power Connection
Once you have read and understand the
requirements described on the previous page,
follow these steps to connect power.
a. Before you begin, disconnect vessel power and
be sure the vessel is properly grounded in
accordance with marine standards.
b. Connect a ground wire from the ground point
on the Media Server’s rear panel to ship’s
ground (see Figure 9).
c. Measure the AC voltage and DC voltage
between the Media Server’s chassis (any metal
surface) and ship’s ground. Make sure you
measure less than 2 VAC and 2 VDC.
d. Connect the supplied power cord to the Media
Server’s AC input (see Figure 9). Then plug it
into the vessel’s AC power supply (100-240
VAC). The Media Server draws
200 W max. power. Reapply vessel power.
e. Turn on the Media Server by pressing the power
button on the front of the unit (see Figure 9).
Upon power up, the button will be lit blue.
f. Again, measure the AC and DC voltages
between the Media Server’s chassis and ship’s
ground. Make sure you still measure less than 2
VAC and 2 VDC.
g. Wait 5 minutes after powering up the Media
Server to allow enough time for initialization.
WARNING
Failure to ground the Media Server properly
to ship's ground will cause an unsafe
floating ground condition, risking damage
to the unit and electric shock, potentially
resulting in DEATH. In a floating ground
condition, the difference between the
equipment's chassis ground and the ship's
ground can measure well over 100 volts,
when it normally should not exceed 2 volts.
Therefore, always measure the difference in
potential between chassis ground and ship's
ground to make certain that there is no
dangerous floating ground condition, even if
the ground pin of the vessel's AC power plug
appears to be intact.
Figure 9: Media Server Ground and Power Connections
Rear
AC Power
(100-240 VAC)
Ship’s Ground
Power Button
Front
AC Input Ground
7
Accessing the Web Interface
Follow these steps to access the Media Server’s
Administration web interface.
a. Assign the following static IP address to your
laptop's Ethernet connection (see Figure 10):
Static IP: 100.64.0.250
Subnet mask: 255.255.255.0
Default gateway: 100.64.0.1
b. Connect your laptop to the Media Server’s LAN
port (see Figure 11), either directly or through
an Ethernet hub.
c. Start your web browser and enter the following
address: 100.64.0.1.
d. Check the status indicators on the web interface.
The “Activated” indicator at the bottom of the
list will be red until the service is activated (see
“Activating the KVH Link Service” on page 3).
All other indicators should be green after
initialization (5 minutes after powering up the
Media Server). If any are red, contact KVH
Technical Support.
e. Log into the Administration web interface using
the following credentials:
Username: admin
Password: 1234
Choosing a Network Mode
The Media Server can be configured in a number of
ways, allowing you to integrate it into virtually any
vessel network environment.
a. Identify the configuration that will meet the
vessel’s needs. Choose a configuration from
“Network Configuration Options” on page 20.
b. Make sure any additional network devices, such
as WAPs (wireless access points), and new
Ethernet cabling gets installed throughout the
vessel as required to support the chosen
configuration. Make sure you get approval from
the vessel’s master or superintendent, and
clearly identify who will do the work.
Figure 10: Static IP Setting on Laptop
Figure 11: Accessing the Media Server Web Interface
Media Server LAN
100.64.0.250
100.64.0.1
admin
1234
To select the right mode, it is critical that you
thoroughly understand the vessel's network
and the customer's requirements. Consult
with the vessel's ICT specialist/network
administrator and review the vessel's
network diagram to plan the installation.
IMPORTANT!
8
Setting the Network Mode
Follow these steps to set the network mode on the
Media Server.
a. At the Media Server’s Administration web
interface, select Configure Network from the
Action drop-down list in the sidebar. Then click
Go (see Figure 12).
b. Select either Router Mode or Client Mode (see
Figure 13).
c. If you selected Router Mode, select Allow
Internet access only if you want users to have
access to the Internet over the Media Server’s
network.
d. If you selected Client Mode, select Set IP
addresses manually only if a third-party router
will be the DHCP server on the network. You
will also need to configure the router and assign
static IP addresses to the Media Server – follow
the steps in “Configuring a Third-Party Router”
on page 9.
e. Click Save to set the network mode. The Media
Server will reboot and reconfigure itself for the
selected mode.
f. If you need to change the configuration of the
TracPhone system’s ICM or CommBox-ACU, go
to its web interface (http://minivsat.kvh or
192.168.5.1) and select Settings > Network
Settings. Then click Edit, select the new
configuration from the drop-down menu (see
Figure 14), and click Save. Refer to the Network
Configuration topic in the TracPhone system’s
Help for details.
NOTE: The network configuration of an ICM can also be
changed at the mini-VSAT Manager (go to
www.mykvh.com). To access myKVH, the customer will
need to log in with the username and password provided
by KVH.
Figure 12: Accessing the Configure Network Page
Figure 13: Configure Network Page (All Options Shown)
Following reboot, many of the status
indicators on the Media Server’s web interface
might be red. These indicators should return
to green after you install the Media Server in
its final configuration on the vessel.
IMPORTANT!
Figure 14: ICM/CommBox-ACU Network Configuration (Options Vary)
9
Configuring a Third-Party Router
(If Applicable)
If the Media Server will be a client of a third-party
router, follow these steps to configure the router.
a. At the router's web interface, assign a unique
static IP address to each of the following Media
Server hosts:
•mskvh
•cbx-mskvh
•drm-mskvh
b. Set ntp.sjtu.edu.cn and 2.android.pool.ntp.org
to resolve to your NTP server. If you don't have
an NTP server, you must provide them with
access to the Internet.
c. At the Media Server's Configure Network page,
enter the static IP addresses you assigned to the
hosts, as well as the subnet mask, gateway, and
DNS (see Figure 15).
d. At the web interface of your DNS server
(usually also your router), set up local DNS
resolutions for the hosts’ domain names as
specified in Figure 16.
NOTE: Unless you have a separate DNS server on the
network, your router likely serves as both the gateway
and the DNS server for the network.
These steps require advanced networking
expertise. Consult with and get permission
from the vessel's ICT specialist/network
administrator before you begin.
IMPORTANT!
Figure 15: Assigning Static IP Addresses (EXAMPLE)
Figure 16: Local DNS Resolutions
Domain Name Must resolve to
IP address of:
ipmobilecast.com cbx-mskvh
www.ipmobilecast.com cbx-mskvh
drm.ipmobilecast.com drm-mskvh
status.ipmobilecast.com mskvh
ntp.sjtu.edu.cn Your NTP server
(preferred) or give
access to Internet
2.android.pool.ntp.org
10
Connecting to the Network
The Media Server is now ready for network
connections. First, ensure that the TracPhone
system is installed, activated, and updated to the
latest software version. Refer to the TracPhone
system's Help for details.
The Media Server has two Ethernet ports for
connecting to the TracPhone system and vessel
network (see Figure 17). Two CAT 6A Ethernet
cables are supplied in the kit. Use the blue cable for
the Media Server’s LAN port, and use the red cable
for its WAN port. This will make it easier to identify
the cables later.
a. Connect the Media Server to the TracPhone
system and network as shown in the diagram
for your chosen configuration (see “Network
Configuration Options” on page 20).
b. If viewing KVH Link content on a TV is
required, install a KVH Link Set-top Box
following the detailed instructions provided
with the Set-top Box. Each TV requires its own
Set-top Box to view content.
Figure 17: Media Server Ethernet Ports
Media Server
LAN WAN
Use red
CAT 6A cable
Use blue
CAT 6A cable
Ethernet cables connected to the Media Server
must be CAT 6A or better.
IMPORTANT!
11
Testing the Media Server
Follow these steps to verify proper operation of the
Media Server in its final shipboard configuration.
a. If not already powered on, turn on the Media
Server by pressing its power button (see
Figure 18). Upon power-up, the button will be
lit blue. Wait 5 minutes for initialization.
b. If the network that is connected to the Media
Server offers wireless access, record its SSID on
the line below and on the Viewing Guide
(provided in the Welcome Kit).
SSID: _________________________________
c. Reconfigure your laptop’s network connection
for DHCP (automatically obtain an IP address
and DNS server from a router).
d. Connect your laptop to the network – the same
network segment that is connected to the Media
Server’s LAN port.
e. Using the Chrome or Firefox browser, go to
status.ipmobilecast.com to view the web
interface. Make sure all status indicators are
green (see Figure 19). If the “Activated” indicator
is red, the Media Server has not yet been activated for
KVH Link service.
NOTE: If the web interface doesn’t appear, try its static
IP address (100.64.0.1). Follow steps a and c in
“Accessing the Web Interface” on page 7.
f. Now go to https://ipmobilecast.com and verify
that you can play the test video from the Media
Server over the network. If you encounter any
problems, refer to “General Troubleshooting”
on page 18. If the problem persists, contact KVH
Technical Support.
g. If you installed a KVH Link Set-top Box, view
the test video on the connected TV (see “Using
the KVH Link Set-top Box” on page 15). If you
encounter any problems, refer to “Set-top Box
Troubleshooting” on page 16. If the problem
persists, contact KVH Technical Support.
Figure 18: Media Server Power Button
Power Button
Media Server
Figure 19: Media Server Status Indicators
12
Loading Initial Content
If the vessel has subscribed to a KVH Link
Entertainment package, the initial content will be
delivered to the vessel on an external hard drive.
Follow the steps below to load its contents onto the
Media Server.
NOTE: The following procedure may be performed by the
crew, as the KVH Link Content Drive may not be
available at the time of Media Server installation.
a. Make sure the Media Server is powered on.
b. Connect the KVH Link Content Drive to one of
the blue USB 3.0 ports on the rear panel of the
Media Server (see Figure 20).
NOTE: If access to the rear panel of the Media Server is
not possible, you can use the USB 2.0 port on the front
panel instead. However, it is not recommended because
the loading process will take twice as long.
c. Using a computer connected to the vessel
network that is connected to the Media Server,
open the Chrome or Firefox web browser and
go to
http://status.ipmobilecast.com.
d. At the Administration login page (see Figure 11
on page 7), enter the following credentials then
click Login:
Username: admin
Password: 1234
e. Select mskvh from the Server drop-down list,
and select Load USB from the Action drop-
down list (see Figure 21). Then click Go.
f. At the Load Software page, click Load to start
loading the contents of the KVH Link Content
Drive onto the Media Server (see Figure 22).
g. At the confirmation message, click OK (see
Figure 23).
Figure 20: KVH Link Content Drive Media Server Connection
Media Server
KVH Link
Content Drive
USB 3.0 SuperSpeed Ports
(blue color)
Figure 21: Selecting the Load USB Action
Figure 22: Starting the Load
Figure 23: Load Confirmation Message
13
h. The loading process will continue in the
background for the next 12-18 hours. During
this time, KVH Link service is fully functional.
The crew may use the service as explained in
“Viewing KVH Link on Your Devices” on
page 14. They will have access to more and
more content as loading progresses.
NOTE: After this initial content load, the Media Server
will receive new KVH Link content delivered by the
IP-MobileCast service over the vessel’s mini-VSAT
Broadband satellite connection.
i. After 24 hours have passed, disconnect the KVH
Link Content Drive from the Media Server and
return it to KVH as specified in the
documentation provided with the drive.
Educating the Customer
The installation is complete! Before you leave the
vessel, find the authorized vessel representative
(e.g., ship’s master) and follow these steps:
a. Give all welcome kit documentation, including
this document, to the authorized vessel
representative.
b. Demonstrate how to access KVH Link on
various devices. Refer to “Viewing KVH Link
on Your Devices” on page 14.
c. If the vessel has subscribed to a KVH Link
Entertainment package and you did not load the
initial content (the external content drive was
not yet available), explain the loading process to
the authorized vessel representative.
NOTE: If the vessel has subscribed to NEWSlink or
SPORTSlink, new content should be available for
viewing within 24 hours.
14
Viewing KVH Link on Your Devices
The Media Server stores all content and streams it
locally to connected shipboard devices.
You can access KVH Link via one or more of the
following ways (see Figure 25 for compatibility):
Option 1: Mobile App on Smartphone or Tablet
a. Install the KVH Link app on your Apple® iOS
or Android™ mobile device. Download the app
for free from the Apple App Store® or Google
Play™ Store (data fees may apply).
b. Connect your device via Wi-Fi to the network
that is connected to the Media Server.
c. Launch the KVH Link app.
Option 2: Web Browser on Computer or Android
Smartphone or Tablet
NOTE: Movies and TV shows cannot be viewed in a web
browser on an Apple iPhone® or iPad®. You need to use
the free KVH Link app for iOS.
a. Connect your Windows® or Mac® computer, or
your Android smartphone or tablet, to the
vessel’s network that is connected to the Media
Server.
b. Using a compatible browser (see Figure 25), go
to https://ipmobilecast.com.
Option 3: KVH Link Set-top Box Connected to TV
The optional KVH Link Set-top Box (KVH part no.
72-0876) (see Figure 26) allows you to view KVH
Link content on a 16:9 aspect ratio TV with an
HDMI input port. See “Using the KVH Link Set-top
Box” on page 15 for details.
Figure 24: Basic KVH Link Network Diagram
Media Server
Vessel LAN
Switch or Router
(depending on configuration)
-+
KVH Link Set-top Box
WAP
HDMI TV (16:9)
LAN
AC Power
WAP
Android or iOS
Mobile Devices
Windows or Mac
Computers
Wi-Fi
Wi-Fi
OR
LAN
Wi-Fi
Remember – you and your crew can enjoy
KVH Link entertainment without worrying
about consuming airtime data. All content is
hosted locally on the vessel.
IMPORTANT!
The TracPhone system must be continuously
powered on and connected to the mini-VSAT
Broadband satellite network to receive the
latest content and support user playback.
IMPORTANT!
Figure 25: Compatibility Matrix
Device App or Browser
Windows 7+ Chrome, Firefox
MacOS 10.10+ Chrome, Firefox
Android 6+ KVH Link App, Chrome
Apple iOS 10+ KVH Link App
Figure 26: KVH Link Set-top Box
15
Using the KVH Link Set-top Box
Follow these steps to access KVH Link on a TV
using the optional KVH Link Set-top Box.
a. Make sure the Media Server has been powered
on for at least five minutes.
b. Turn on the TV and select the HDMI input that
is connected to the Set-top Box.
c. Press the power button on the Set-top Box
remote control (see Figure 27). The status light
on the front of the Set-top Box should be lit blue
(see Figure 28) and a splash screen should
appear on the TV.
d. Once the Set-top Box’s KVH Link app has
loaded, use the arrows, back, and OK buttons
on the remote control to navigate the onscreen
menus, browse titles, and play content.
e. When you are done using the Set-top Box, you
can set it to standby mode by pressing the
power button on the remote control.
Updating the Set-top Box
Whenever an update is available for the app
running on the KVH Link Set-top Box, an alert will
appear in the app’s header on the TV screen (see
Figure 29). To install the update, follow these steps:
a. Using the Set-top Box remote control, highlight
the “Set-top Box update available” message and
press OK.
b. In the pop-up dialog box, select Install Update.
c. When prompted to install the update, select
Install at the bottom of the screen.
d. When the installation is complete, select Open.
The KVH Link Set-top Box app should reappear
on your TV.
NOTE: Each Set-top Box on the vessel must be updated
separately.
To install a new KVH Link Set-top Box, refer
to the detailed instructions provided with the
Set-top Box.
IMPORTANT!
Figure 27: KVH Link Set-top Box Remote Control
On/Standby
Navigation
Home Screen
Back/Exit
Volume (keep set to high)
Mouse Mode (keep set to Off)
Select/Confirm
Not used in KVH app
Figure 28: Set-top Box Status Light
Set-top Box
Status Light
Figure 29: Set-top Box Update
16
Set-top Box Troubleshooting
This section covers basic issues related to the KVH
Link Set-top Box unit’s operation.
WARNING
To avoid electric shock, do not open the Set-
top Box enclosure. If the unit becomes
damaged and/or no longer functions
normally, disconnect it from vessel power and
contact KVH Technical Support for a
replacement. Breaking the factory seal will
void the warranty.
Symptom Potential Solution(s)
The Set-top Box does not turn on. • Make sure the power supply is connected to the Set-
top Box rear panel and plugged into vessel AC power.
Check the cables for damage.
• Make sure power is applied to the outlet (the breaker
is on).
The remote control does not work. • Make sure you are pointing the remote directly at the
front of the Set-top Box.
• Make sure the IR receiver on the front of the Set-top
Box is not blocked.
• Check the batteries in the remote control. If installed
properly, try replacing them with fresh batteries.
• Make sure the Set-top Box is turned on (its blue status
light is lit).
The Set-top Box is turned on, but the KVH
Link app does not appear on the TV.
• Make sure the correct HDMI input is selected on the
TV. Using your TV’s remote control, change the input
source until the KVH Link app appears.
• Make sure the HDMI cable is connected properly
between the Set-top Box and TV.
• Check the HDMI cable for damage.
• Make sure you have installed the correct Set-top Box.
The Media Server requires the KVH Link Set-top Box,
and not the KVH linkHUB Set-top Box. They host
different apps and are not interchangeable.
17
No KVH media content appears in the app. • Check the Set-top Box connection to the vessel
network.
• If the Set-top Box is connected via Wi-Fi, make sure
the correct Wi-Fi password was entered.
• Make sure the Media Server is powered on and the
Set-top Box is connected to its network.
Unable to play any media content. Check the current date and time reported by the Set-top
Box. Go to Menu > Android STB Settings then scroll
down to System: Date & Time. If the displayed date or
time are incorrect, contact KVH Technical Support. (If
the Media Server is set to Client Mode, the NTP server needs
to be configured on the TracPhone system’s ICM. KVH can
configure this for you over the air.)
Playback of KVH media content is poor. • Check the Set-top Box connection to the vessel
network.
• If the Set-top Box is connected via Wi-Fi, try switching
to a wired Ethernet connection.
• Try rebooting the Media Server (turn it off then turn it
back on).
The volume is low or muted. • Set the volume of the Set-top Box to its maximum
setting, so you can control the full audio range using
your TV’s remote control.
• Make sure your TV’s remote control is not set to Mute.
The TV does not display the entire picture. Set the screen ratio on your TV to automatic (or change
the screen size on the Set-top Box under its Android STB
Settings).
Symptom Potential Solution(s)
18
General Troubleshooting
This section covers general issues that could
interrupt KVH Link service
Symptom Potential Solution(s)
The KVH Link web page does not appear
when browsing to ipmobilecast.com.
• Make sure your device is connected to the vessel
network that is connected to the Media Server.
• Make sure you typed “ipmobilecast.com” correctly.
• Make sure the Media Server is powered on.
No KVH media content appears in the KVH
Link app on my smartphone or tablet.
• Make sure your device is connected to the vessel
network that is connected to the Media Server.
• Make sure the correct Wi-Fi password was entered.
• Make sure the Media Server is powered on.
Movies and TV shows do not play on my
iPhone’s or iPad’s web browser.
You must use the KVH Link app to view subscribed
movies and TV shows on an iOS device. You can
download the app for free from the Apple App Store.
No videos play in my web browser. • Be sure you are using a compatible web browser. On
Android, you must use Chrome. On a computer, you
can use either Chrome or Firefox. On iOS, browsing is
not supported; you must download the KVH Link app
from the Apple App Store.
• Make sure your device is powered up and running a
recent version of its operating system.
See Figure 25 on page 14 for a compatibility matrix.
Playback of KVH media content freezes. If connected via Wi-Fi, signal strength may have
dropped too low. Make sure you’re connected to the
correct vessel network and that you have a strong
signal; moving closer to the nearest wireless access point
may help improve signal reception.
The new content I expected is not showing up
in the KVH Link app.
• Make sure the TracPhone system is online. The Media
Server receives new content via the mini-VSAT
Broadband satellite network.
• Make sure the Media Server is connected to the
TracPhone system.
The Media Server does not recognize the KVH
Link Content Drive for initial content load.
Verify that the label on the drive’s packaging shows
your vessel’s name. If it shows a different vessel name,
or the drive’s serial number does not match the serial
number on the label, you received the wrong drive.
Contact your fleet manager or KVH Technical Support.
19
Maintenance
The following tasks should be performed
periodically to help maintain peak performance.
• Vacuum the vents on the front and back of the
Media Server (see Figure 30). Air needs to flow
through these vents to cool the electronic
components and prevent overheating.
• Wipe off any dust with a dry cloth.
Specifications
* Specifications are subject to change without notice.
Attribute Rating
Meets Inmarsat operational, survival, and shock specifications
Voltage 100-240 VAC, 50-60 Hz
Power 200 W max.
Temperature Operational: +32° F to +122° F (0º C to +50º C)
Survival: -5° F to +158° F (-15° C to +70° C)
Humidity IEC 60945; 104° F (40° C), 95% humidity (non-condensing)
Outside dimensions 19" (48.26 cm) W x 10.95" (27.80 cm) D x 1.75" (4.45 cm) H
Weight 12.5 lbs (5.67 kg)
Power off the Media Server before cleaning. If
the Media Server is left powered on, you will
damage it if you accidentally eject a hard
drive while cleaning.
IMPORTANT!
Figure 30: Media Server Vents
Front
Vents
Back
20
Network Configuration Options
Be sure to select a configuration that is compatible
with your TracPhone model:
V7-HTS and V11-HTS . . . . . . . . . . page 21
V7-IP, V11-IP, and V11 . . . . . . . . . page 24
Legacy V7 . . . . . . . . . . . . . . . . . . . . page 28
If your TracPhone system uses a custom
configuration (e.g., CommBox software
bundle), or you need a configuration that is
not shown in this appendix, please contact
KVH Technical Support for assistance
IMPORTANT!
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