Jabra Biz 2400 USB Mono MS
Why does call control not work with my ShoreTel softphone
even though I followed the post installation steps of Jabra
Direct?
Compatible Mitel/Shoretel softphones
Mitel/Shoretel Communicator v.14, 15
Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and
configuration.
1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service
Provider is listed as shown in the following screenshot.
26/06/2022 13:37
https://www.jabra.sg/supportpages/jabra-biz-2400/2496-823-105/faq/07dfc668-2241-
48c8-a7f6-9a778e76c96f
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(enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service
Provider is not installed properly. Reinstall it, and then reboot your
computer.
6. Verify that the ShoreTel integration displays the Ready status in the
Jabra Direct home screen.
26/06/2022 13:37
https://www.jabra.sg/supportpages/jabra-biz-2400/2496-823-105/faq/07dfc668-2241-
48c8-a7f6-9a778e76c96f
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