VMware View View 3.1 User guide

View Manager Administration Guide

View Manager 3.1

VMware, Inc.

3401 Hillview Ave.

Palo Alto, CA 94304

www.vmware.com

2 VMware, Inc.

View Manager Administration Guide

You can find the most up-to-date technical documentation on the VMware Web site at:

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mentioned herein may be trademarks of their respective companies.

View Manager Administration Guide

Item: EN-000184-00

VMware, Inc. 3

Contents

AboutThisBook 9

1 Introduction 11

OverviewofViewManager 11

ViewManagerFeatures 12

ViewManagerComponents 14

SystemRequirements 14

ViewConnectionServer 15

SupportedOperatingSystems 15

Prerequisites 15

RSAAuthenticationManager 16

OperatingSystemSupportforInstalledComponents 16

OperatingSystemSupportforWebComponents 18

ViewAgent 18

ViewComposer 18

VolumeLicensingandWindowsVistaUltimate 19

ViewClient/ViewClientwithOfflineDesktop 19

MicrosoftRemoteDesktopConnection 19

HPRemoteGraphicsSoftware 19

ProductCompatibility 19

ViewClientwithOfflineDesktop:SupportedGuests 20

ViewClientandViewClientwithOfflineDesktop:MMR 20

ViewPortal 21

OperatingSystemSupport 21

USBSupport 21

VirtualPrinting 21

ViewComposer 22

DatabaseRequirements 22

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2 Installation 25

OverviewofViewConnectionServer 26

ViewConnectionServerInstances 26

ViewLDAP 27

StandardServerInstallation 27

ReplicaServerInstallation 28

SecurityServerInstallation 30

FirewallConfiguration 33

ExternalURL 36

OfflineDesktop 36

RDP 36

VirtualCenterPermissionsforViewManagerUsers 37

InitialViewManagerConfiguration 38

ViewConnectionServerBackup 40

OptimizingYourInstallation 41

OptimizationCalculation 41

EphemeralPorts 41

TCBHashTable 42

ViewManagerDeploymentswithSecurityServers 43

ViewManagerDeployments

withoutSecurityServers 43

SystemPageFile 44

JavaVirtualMachine 44

3 ViewAdministrator 47

OverviewofViewAdministrator 47

DesktopsandPoolsView 48

UsersandGroupsView 51

ConfigurationView 54

ProductLicensingandUsage 54

Servers 54

VirtualCenterServers 54

SecurityServers 55

ViewServers 55

RegisteredDesktopSources 59

Administrators 59

GlobalSettings 59

EventsView 61

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Contents

4 VirtualDesktopDeployment 63

OverviewofVirtualDesktopDeployment 64

DesktopSources 64

DesktopDeliveryModels 65

PreparingtheGuestSystem 66

InstallingtheViewAgentontheGuestSystem 66

UsingtheViewAgentonVirtualMachineswithMultipleNICs 67

IndividualDesktops 68

DeployinganIndividualDesktop 68

AutomatedDesktopPools 71

VirtualMachineTemplates 71

CustomizationSpecifications 72

DeployinganAutomatedDesktopPool 73

ManualDesktopPools 78

DeployingaManual

DesktopPool 78

EntitlingaDesktoporPool 81

SearchingDesktopsandEntitledUsersandGroups 81

WorkingwithActiveSessions 83

DisablingViewManagerandDeletingObjects 83

DeletingViewManagerObjects 84

5 ClientManagement 85

ViewClientandViewPortal 86

ViewClientPolicies 88

ClientConnectionsfromtheInternet 88

OverviewofClientConnections 88

SecurityServerExternalURLs 90

CreatingSSLServerCertificates 90

CreatinganSSLCertificate 92

ValidatingtheSSLCertificate 93

UsingExistingSSLCertificates 96

ExportingfromMicrosoftIISServer 96

SmartCardAuthentication 97

SmartCardHardware 97

ObtainingaRootCertificate 98

ExportingaRootCertificatefrom

aUserCertificate 98

TrustHierarchies 99

AddingaRootCertificatetoTrustedRootsonActiveDirectory 99

CreatingaTruststore 100

EnablingSmartCardAuthenticationontheServer 101

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ConfiguringaStandardorReplicaServer 102

ConfiguringUserProfiles 102

RSASecurIDAuthentication 103

NodeSecretReset 104

ViewClientCommandLineOptions 104

ViewClientConfigurationFile 106

VirtualPrinting 107

VirtualPrintingandUSBPrinting 108

AdobeFlashBandwidthReduction 108

SettingAdobeFlashQualityandThrottling 109

OverridingBandwidthReductionSettingsintheDesktop 110

ClientDeviceInformation 110

EnablingHPRGSDisplayProtocol 112

Installing

HPRGSComponents 112

ConfiguringHPRGSinViewAdministrator 113

6 ViewComposer 115

OverviewofViewComposer 115

LinkedCloneDesktopDiskUsage 117

ThinProvisioning 118

StorageOvercommit 118

DesktopRecomposition 119

SourceVirtualMachine 120

DesktopRefresh 120

DesktopRebalance 121

PersistentandNon‐PersistentDesktops 124

UsingQuickPrepforLinkedCloneDesktopDeployment 124

PreparingVirtualCenterforViewComposer 125

CreatingaSQLServerDatabaseandDataSourceforViewComposer 126

CreatinganOracle9iDatabaseandData

SourceforViewComposer 128

ConfiguringanOracle10gDatabaseandDataSourceforView Composer 129

AddingtheViewComposerServicetoVirtualCenter 131

VirtualCenterUserPermissions 131

LocalSystemAdministrator 132

PreparingaParentVM 132

DHCPLeaseRemoval 133

InstallingtheViewAgentontheParentVM 133

CreatingaParentVMSnapshot 134

DeployingLinkedCloneDesktopsfromViewManager 134

Refreshing,

Recomposing,andRebalancingLinkedCloneDesktops 142

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Contents

UsinganExistingViewComposerDatabase 147

UsingtheSviConfigToolforViewComposer 149

UpgradeViewComposerDatabase(databaseupgrade) 149

UseCase 149

Usage 149

ResultOutput 150

ResultCodes 150

RestoreViewComposerDatabase(restoredata) 151

UseCase 151

Usage 151

ResultOutput 152

ResultCodes 153

7 OfflineDesktop 155

OverviewofOfflineDesktop 155

OfflineDesktopLicensingandVirtualCenterAccess 158

Storage,Communications,andSecurity 158

TunneledCommunicationsandSSL 159

OfflineDesktopPolicies 160

SupportedDesktopTypes 160

AdditionalConsiderations 160

ViewClientwithOfflineDesktop 161

CheckingOutaDesktop 163

OfflineDesktopStatus 163

ClientConnection 164

RemovingAccess 165

RollingBackaDesktop 165

8 ComponentPolicies 167

PowerPolicy 167

PowerPolicyinAutomatedPools 169

PowerPolicyExample1169

PowerPolicyExample2170

PowerPolicyExample3170

ClientPolicies 171

ConfiguringandApplyingClientPolicies 172

GroupPolicyObjects 174

ApplicationofGroupPolicies 175

ComputerConfigurationGPO 176

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ViewAgentConfiguration 176

ViewClientConfiguration 178

ViewCommonConfiguration 180

ViewServerConfiguration 181

UserConfigurationGPO 181

ViewAgentConfiguration 181

ViewClientConfiguration 182

9 UnifiedAccess 187

PrepareMultipleBack‐EndMachinestoAccessRemoteDesktops 188

DesktopParameters 188

InstallViewAgentonanUnmanagedDesktopSource 190

AddandChangeDesktopSources 191

EnableorDisableaDesktop 195

EntitleUsersandGroupstoaDesktop 195

AddorRemoveaDesktopSource 195

ChangeanIndividualDesktopSource 196

DeleteaDesktop 197

UnregisteraDesktopSource 197

10 Troubleshooting 199

CollectingViewManagerDiagnosticInformation 199

UsingtheViewManagerSupportTooltoCollectDiagnosticInformation 200

UsingtheViewManagerSupportScripttoCollectDiagnosticInformation 200

ViewComposerSupport 201

UpdatingSupportRequests 203

FurtherTroubleshootingInformation 203

locked.properties 205

Glossary 207

Index 211

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Thisguidedescribeshowtoinstall,configure,anduseVMware

®

ViewManager,

includinghowtoinstallthevarioussoftwarecomponents,howtodeployservers,and

howtoprovisiondesktopsandcontroluseraccess.Thisguidealsodescribestheclient

softwarethatconnectsuserstovirtualdesktopsrunningonVMwareVirtual

Infrastructure,ortophysicalsystemsrunningwithinyournetworkenvironment.

This

chapterincludesthesetopics:

 “IntendedAudience”onpage 9

 “DocumentFeedback”onpage 9

 “TechnicalSupportandEducationResources”onpage 10

Intended Audience

Thisbookisintendedforanyonewhowantstoinstall,administrate,orconfigure

View Manager .TheinformationinthismanualiswrittenforexperiencedWindowsor

Linuxsystemadministratorswhoarefamiliarwithvirtualmachinetechnologyand

datacenteroperations.

Document Feedback

VMwarewelcomesyoursuggestionsforimprovingourdocumentation.Ifyouhave

comments,sendyourfeedbacktodocfeedback@vmware.com

About This Book

View Manager Administration Guide

10 VMware, Inc.

Technical Support and Education Resources

Thefollowingsectionsdescribethetechnicalsupportresourcesavailabletoyou.To

accessthecurrentversionofthisbookandotherbooks,goto

http://www.vmware.com/support/pubs.

Online and Telephone Support

Touseonlinesupporttosubmittechnicalsupportrequests,viewyourproductand

contractinformation,andregisteryourproducts,goto

http://www.vmware.com/support.

Customerswithappropriatesupportcontractsshouldusetelephonesupportforthe

fastestresponseonpriority1issues.Goto

http://www.vmware.com/support/phone_support.

Support Offerings

TofindouthowVMwaresupportofferingscanhelpmeetyourbusinessneeds,goto

http://www.vmware.com/support/services.

VMware Professional Services

VMwareEducationServicescoursesofferextensivehands‐onlabs,casestudy

examples,andcoursematerialsdesignedtobeusedason‐the‐jobreferencetools.

Coursesareavailableonsite,intheclassroom,andliveonline.Foronsitepilot

programs andimplementationbestpractices,VMwareConsultingServicesprovides

offeringsto helpyouassess,plan,

build,andmanageyourvirtualenvironment.To

accessinformationabouteducationclasses,certificationprograms,andconsulting

services,gotohttp://www.vmware.com/services. 

VMware, Inc. 11

1

ViewManager3.1isaflexibleandintuitivedesktopmanagementsolutionthatenables

systemadministratorstorapidlyprovisiondesktopsandcontroluseraccess.Client

softwareconnectsuserstovirtualdesktopsrunningonVMwareVirtualInfrastructure,

ortophysicalsystemsrunningwithinyournetworkenvironment.

Thischapterprovidesabriefoverviewof

thefeaturesofferedbyViewManagerand

describesthesystemrequirementsforinstallingandrunningthesoftwarecomponents

associatedwiththisapplication.

Thischapterdiscussesthefollowingtopics:

 “OverviewofViewManager”onpage 11

 “ViewManagerComponents”onpage 14

 “SystemRequirements”onpage 14

Overview of View Manager

ViewManagerintegrateswithVMwareVirtualCenterinordertoallowadministrators

tocreatedesktopsfromvirtualmachinesrunningonVMwareESXserverandthen

deploythemtoend‐users.Inaddition,ViewManagerutilizesyourexistingActive

Directoryinfrastructureforuserauthenticationandmanagement.

Onceadesktophasbeencreated,Web

‐basedorlocallyinstalledclientsoftwareenables

authorizedend‐userstosecurelyconnecttocentralizedvirtualdesktops,back‐end

physicalsystems,orterminalservers.

Figure 1‐1showsahigh‐levelviewofanexampleViewManagerenvironmentandits

maincomponents—thesecomponentsaredescribedinmoredetailinlatersectionsof



thisbook.

Introduction

1

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12 VMware, Inc.

Figure 1-1. Example High-Level View of a View Manager Environment

View Manager Features

ThemajorfeaturesofViewManageraredescribedbelow:

 Enterprise‐classconnectionbrokering—ViewManagermanagestheconnections

betweenusersandtheirvirtualdesktops.WhenusersconnecttoViewManager,

thevirtualdesktopstheyareauthorizedtoaccessaredisplayed.

 “Smartpooling”capabilities—Arangeofpersistentandnon‐persistentpooling

capabilitiessimplifiestheprovisioningandmanagementofcentralizeddesktops.

network

ESX hosts running

Virtual Desktop VMs

View

Connection

Server

View

Administrator

(browser)

VMware VirtualCenter

Management Server

Microsoft

Active Directory

network

Windows

View Client

Mac

View Portal

Linux

View Portal Thin Client

virtual desktops

ESX host

VM VM VM

virtual machine

desktop OS

app app app

View Agent

VMware, Inc. 13

Chapter 1 Introduction

 Flexibledeploymentoptions—ViewManagercomponentscanbedeployedina

varietyofconfigurationsandtodifferentpartsofthenetwork,whichimproves

security,scalability,andreliability.Inaddition,multipleVirtualCenterserversare

supported,andViewManagercanscalehorizontallytosupportmanyvirtual

desktops.

 Highavailability—Serverscanbeclusteredforhighavailabilityandscalability

withautomaticfailover.Theseserverscanalsoleverageindustry‐standard

load‐balancingsolutions.

 IntegrationwithMicrosoftActiveDirectory—ConnectiontoActiveDirectory

allowsyoutolocateuserandusergroupaccounts anduseauthenticationfeatures

inordertocontrolwhichuserscanaccessvirtualdesktops.

 SeamlessintegrationwithVMwareVirtualInfrastructure(VI)—Workswith

VMwareVirtualCentertoprovideadvancedvirtualdesktopmanagement

capabilities,suchasautomaticsuspendandresume,whichreducesthememory

andprocessingpowerrequiredtohostvirtualdesktops.

ByleveragingthecapabilitiesofVMwareVirtualInfrastructure,desktopscanrun

evenwhenserverhardwarefails

andrecoverquicklyfromunplannedoutages

withoutduplicatehardware.

 Secureaccess—Optionalsecureencapsulationcapabilitiesallowallnetwork

connectionstobeencrypted.

 Supportfortwo‐factorauthentication—WithRSASecurID,accesscontrolis

strengthened.

 USBclientdeviceandvirtualprintingsupport—USBdevicesandprinterscanbe

locallyconnectedtoclientsyetaccessedfromavirtualdesktop.

 Web‐basedmanagementuserinterface—AWeb‐basedadministrativeconsole

allowsvirtualdesktopstobemanagedfromanylocation.

 Supportfornon‐VIsystems—physicalmachinesorterminalservicessystemscan

bealsomanagedbyViewManager,ensuringaseamlessintegrationofexisting

architecturesintotheViewenvironment.

 Scalablevirtualinfrastructure—linkedclonetechnologyallowsmultipledesktops

tobedeployedfromasinglebaseimage.Subsequentchangestothisimagecanbe

automaticallyproliferatedamongstalldesktopsinlinkedclonepool.

 ViewManager3.1isafullyinternationalizedproduct.

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14 VMware, Inc.

View Manager Components

ViewManagerconsistsofthefollowingmajorcomponents:

 ViewConnectionServer—asoftwareservicethatactsasabrokerforclient

connectionsbyauthenticatingandthendirectingincomingremotedesktopuser

requeststotheappropriatevirtualdesktop,physicaldesktop,orterminalserver.

 ViewAgent—asoftwareservicethatisinstalledonallguestvirtualmachines,

physicalsystems,orterminalserversinordertoallowthemtobemanagedby

ViewManager.TheagentprovidesfeaturessuchasRDPconnectionmonitoring,

virtualprinting,remoteUSBsupport,andsinglesignon.

 ViewClient—alocallyinstalledsoftwareapplicationthatcommunicateswith

ViewConnectionServerinordertoallowuserstoconnecttotheirdesktopsusing

MicrosoftRemoteDesktopProtocol(RDP).

 ViewClientwithOfflineDesktop(experimental)—aversionofViewClientthatis

extendedtosupporttheOfflineDesktopfeaturewhichallowsuserstodownload

virtualmachinesandusethemontheirlocalsystems.

 ViewPortal—aWeb‐basedversionofViewClientsupportedbymultipleoperating

systemsandbrowsers.

 ViewAdministrator—aWebapplicationthatallowsViewManageradministrators

toconfigureViewConnectionServer,deployandmanagedesktops,controluser

authentication,initiateandexaminesystemev ents,andcarryoutanalytical

activities.

 ViewComposer—asoftwareservicethatisinstalledontheVirtualCenterserverin

ordertoallowViewManagertorapidlydeploymultiplelinkedclonedesktops

fromasinglecentralizedbaseimage.

System Requirements

Thefollowingsectionsdescribethehardwareandsoftwarerequirementsforthemajor

componentsprovidedaspartofViewManager.

N

OTEVMwareincludescertain“experimentalfeatures”insomeofourproduct

releases.Thesefeaturesarethereforyoutotestandexperimentwith.Wedonotexpect

thesefeaturestobeusedinaproductionenvironment.However,ifyoudoencounter

anyissueswithanexperimentalfeature,weareinterestedin

anyfeedbackyouare

willingtoshare.Pleasesubmitasupportrequestviathenormalaccessmethods.You

willreceiveanauto‐acknowledgementofyourrequest.Wecannot,however,committo

troubleshoot,provideworkaroundsorprovidefixesfortheseexperimentalfeatures.

VMware, Inc. 15

Chapter 1 Introduction

View Connection Server

ViewConnectionServerisnotsupportedonserversthathavetheWindowsTerminal

Serverroleinstalled.RemovetheWindowsTerminalServerrolefromanyserveron

whichyouwillbeinstallingViewConnectionServer.

ViewConnectionServerrunsona32‐bitor64‐bitdedicatedphysicalorvirtualserver

with

thefollowingspecifications:

 PentiumIV2.0Ghzprocessororhigher—dualprocessorsarerecommended

 2GBRAMorhigher—3GBRAMisrecommendedfordeploymentsof50ormore

ViewManagerdesktops

 Oneormore10/100Mbpsnetworkinterfacecontrollers(NIC)—1GbpsNICis

recommended

Supported Operating Systems

TheViewConnectionServercanbeinstalledonthefollowing32‐bitoperatingsystems:

 WindowsServer2003R2StandardEditionwithSP2

 WindowsServer2003StandardEditionwithSP2

 WindowsServer2003R2EnterpriseEditionwithSP2

 WindowsServer2003EnterpriseEditionwithSP2

Prerequisites

ViewConnectionServerhasthefollowingprerequisites:

 AvalidlicensekeyforViewManager.Thefollowingtypesoflicenseareavailable:

 ViewManager

 ViewManagerwithViewComposer

 ViewManagerwithViewComposer,andOfflineDesktop

 VMwareInfrastructure 3.0.2(supported)orVMwareVirtualInfrastructure 3.5

(recommended).BothESXandESXi 3.5aresupported.

NOTETheabovespecificationsapplytoanyadditionalViewConnectionServer

instancesthatareinstalledinyourenvironmentforthepurposesofhighavailabilityor

externalaccess.

N

OTEVMwareInfrastructure3.5update3orupdate4isrequiredinordertouse

theViewComposerandOfflineDesktopfeatures.

View Manager Administration Guide

16 VMware, Inc.

 HostoperatingsystemsforstandardorreplicaViewConnectionServerinstances

arejoinedtoanActiveDirectorydomain.ThefollowingversionsofActive

Directoryaresupported:

 Windows2000ActiveDirectory

 Windows2003ActiveDirectory

 Inordertoapplycustomizationspecificationstostandard(non‐linkedclone)

desktoppools,MicrosoftSyspreptoolsmustbeinstalledonyourVirtualCenter

server.

RSA Authentication Manager

ViewConnectionServerhasbeencertifiedwithversion6.1and7.1ofRSA

AuthenticationManager.OtherversionsofRSAAuthenticationManagerthatare

compatiblewithversion6.1arealsosupported.

Operating System Support for Installed Components

Table 1‐1describesthesupportofferedbyvarioustypesofWindowsoperatingsystem

tothelocallyinstalledcomponentsofViewManager.Foreachofthesecomponents,

only32‐bitsupportisoffered.Anyadditionalenvironmentalrequirementsofthese

componentsaredescribedinsubsequentsections.Thecolumnsrepresentedinthis

tableare:

 ViewAgent—referstotheViewAgentservicethatisinstalledonaViewManager

desktop.Theentriesinthiscolumnaretheoperatingsystemsthatcanbemanaged

byViewManager.Thecolumnisdividedintotwosub‐columns:

 Virtual—referstothevirtualsystemssupportedasguests.Thesesystems

couldresidewithinVirtualInfrastructurewheretheyareprovisionedand

managed,orcouldexistasstandalonesystemswithinanotherVMware

applicationsuchasVMwareServer.

 Physical—referstothephysicalsystemssupportedasalternatemultiple

back‐ends,includingterminalservers.

 ViewClient—referstotheViewClientapplication.Theentriesinthiscolumnare

theoperatingsystemscapableofinstallingandrunningthisapplication.

N

OTEViewConnectionServerdoesnotmakenorrequireanyschemaor

configurationupdatestoActiveDirectory.

VMware, Inc. 17

Chapter 1 Introduction

 OfflineDesktop—referstotheViewClientforOfflineDesktopapplication.

The entriesinthiscolumnaretheoperatingsystemscapableofinstallingand

runningthisapplication.ForalistoftheViewManagerdesktopsthatcanbe

downloadedandusedinanofflinecontext,referto“ViewClientwithOffline

Desktop:Supported

Guests”onpage 20.

 ViewComposer—referstotheViewComposerservicethatrunsonthe

VirtualCenterhostsystem.Theentriesinthiscolumnaretheoperatingsystems

capableofrunningthisservice.

N

OTETherequirementsforViewConnectionServerarenotincludedinthis

table—referto“ViewConnectionServer”onpage 15fordetailedinformationabout

thiscomponent.

Table 1-1. Operating System Support (32-bit) for Installed Components

Operating System View Agent View Client Offline Desktop

Virtual Physical

Windows2000ProfessionalSP4

Yes

WindowsXPProfessionalSP1Yes Yes Yes

WindowsXPProfessionalSP2Yes Yes Yes Yes

WindowsXPProfessionalSP3Yes Yes Yes Yes

WindowsXPHomeSP2

Yes

WindowsXPe Yes

WindowsVistaHome Yes

WindowsVistaHomePremium Yes

WindowsVistaBusinessYes Yes Yes

WindowsVistaBusinessSP1Yes Yes Yes

WindowsVistaEnterpriseSP1 Yes Yes

WindowsVistaUltimate Yes

WindowsVistaUltimateSP1Yes Yes Yes

WindowsServer2003Enterprise

TerminalServer

Yes

WindowsServer2003Enterprise

TerminalServerSP2

Yes

WindowsServer2003SP1

View Manager Administration Guide

18 VMware, Inc.

Operating System Support for Web Components

Table 1‐2describesthesupportofferedbyvarioustypesofoperatingsystemtothe

Web‐basedcomponentsofViewManager,withthespecificbrowserandadditional

softwarerequirementsalsoprovided.Anyadditionalenvironmentalrequirementsof

theWeb‐basedcomponentsaredescribedinsubsequentsections.

View Agent

YoumusthaveadministrativeprivilegestoinstallViewAgentonWindows

View Managerdesktops.

View Composer

YoucannotusetheViewComposerfeatureofViewManagertodeploydesktopsthat

runWindowsVistaUltimateEditionorWindowsXPProfessionalSP1.Formore

informationaboutViewComposer,refertoChapter 6,“ViewComposer,”onp age 115.

Table 1-2. Operating System Support for Web-Based Components (32-bit)

Operating System View Portal View Administrator

Windows2000ProfessionalSP4 InternetExplorer6

InternetExplorer7

Firefox2.0

Firefox3.0

WindowsXPProfessionalSP1InternetExplorer6SP2

InternetExplorer7

WindowsXPProfessionalSP2

WindowsXPProfessionalSP3

WindowsXPHomeSP2

WindowsVistaHomeInternetExplorer7

WindowsVistaHomePremium

WindowsVistaBusiness

WindowsVistaBusinessSP1

WindowsVista

Ultimate

WindowsVistaUltimateSP1

RHEL5.0,Update1‐experimental Firefox2.0/3.0

JavaJRE1.5.0or1.6.0

rdesktop

SLES10SP1‐experimental

Ubuntu8.04‐experimental

MacOS/XTiger(10.4)‐experimental Safari

JavaJRE1.5.0

RDC2.0

MacOS/XLeopard(10.5)‐experimental

VMware, Inc. 19

Chapter 1 Introduction

Volume Licensing and Windows Vista Ultimate

WindowsVistaUltimateisnotdesignedforbroadenterprisedeploymentandtherefore

doesnotsupportvolumelicensing—inordertodeploydesktopclonesthatuse

WindowsVistaUltimate,youmustfirstcontactMicrosoftinordertodetermineyour

licensingobligations.

View Client / View Client with Offline Desktop

YoumusthaveadministrativeprivilegestoinstallViewClientorViewClientwith

OfflineDesktopontheclientdesktop.InordertoredirecttheUSBdevicesattachedto

theclientsystemforuseontheViewManagerdesktop,youmustenabletheUSB

redirectionfeaturewhenyouinstalleitherclientapplication.

Microsoft Remote Desktop Connection

MicrosoftRemoteDesktopConnection(RDC)6.1isrecommended,RDC5.0and

RDC 6.0aresupported—youmusthaveatleastRDC6.0installedinordertohave

multiplemonitorsupport.RDC6.1canbedownloadedfromthefollowinglocation:

http://microsoft.com/downloads/details.aspx?familyid=6E1EC93D‐BDBD‐4983‐92F7‐4

79E088570AD

HP Remote Graphics Software

RemoteGraphicSoftware(RGS)isadisplayprotocolfromHPthatallowsusersto

accessthedesktopofaremotecomputeroverastandardnetwork.ViewClientcanuse

HPRGSasthedisplayprotocolwhenconnectingtoHPBladePCs,HPWorkstations,

andHPBladeWorkstations.HPRGSversion5.2.5

issupported.VMwaredoesnot

bundleorlicenseHPRGSwithView3.1.ContactHPtolicenseacopyofHPRGS

softwareversion5.2.5tousewithView3.1.ThisreleasedoesnotsupportHPRGS

connectionstovirtualmachines.

Product Compatibility

ViewClient,ViewClientwithOfflineDesktop,andViewAgentcannotbeinstalledon

thesamemachine.

N

OTEOfflineDesktopisanexperimentalfeature.Referto“SystemRequirements”on

page 14formoreinformationaboutexperimentalfeatures.

View Manager Administration Guide

20 VMware, Inc.

YoucannotinstallViewClientwithOfflineDesktoponanysystemthathasthe

followingapplicationsinstalled:

 VMwareACE

 VMwarePlayer

 VMwareServer

 VMwareWorkstation

TheaboveapplicationsmustbeuninstalledpriortoinstallingViewClientwith

Offline Desktop.

View Client with Offline Desktop: Supported Guests

Thefollowing32‐bitoperatingsystemscanbedownloadedandusedbyViewClient

withOfflineDesktop:

 WindowsXPProfessionalSP2

 WindowsXPProfessionalSP3

View Client and View Client with Offline Desktop: MMR

Themultimediaredirection(MMR)featuredeliversthemultimediastreamdirectlyto

theclientusingavirtualchannel.Thisenablesfullfidelityplayback.MMRissupported

byViewClientandViewClientwithOfflineDesktoponWindowsXP,WindowsXP

Embedded,andWindowsVistaclientoperatingsystems.

EnsurethattheMMR

portisaddedasanexceptiontoanyfirewallsoftwareused.The

defaultportis9427.

MMRsupportsthefollowingmediaformats:

 AC3

 MP3

 MPEG‐1

 MPEG‐2

 MPEG‐4‐part2

 WMA

 WMV7/8/9

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VMware View View 3.1 User guide

VMware View View 3.1 User guide

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