RealPOS 25

NCR RealPOS 25, 7610, RealPOS 50 User manual

  • Hello! I am an AI chatbot trained to assist you with the NCR RealPOS 25 User manual. I’ve already reviewed the document and can help you find the information you need or explain it in simple terms. Just ask your questions, and providing more details will help me assist you more effectively!
NCRRealPOS50(7611)
Release1.1
UserGuide
B00500002017
IssueC
TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.NCRRealPOSisatrademarkofNCRCorporationintheUnitedStatesand/or
othercountries.Otherproductnamesmentionedinthispublicationmaybetrademarksorregisteredtrademarksoftheir
respectivecompaniesandareherebyacknowledged.
Wherecreationofderivativeworks,modificationsorcopiesofthisNCRcopyrighteddocumentationispermittedundertheterms
andconditionsofanagreementyouhavewithNCR,NCRʹscopyrightnoticemustbeincluded.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmwarebecome
available.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insomeinstances,
photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,
consultwithyourNCRrepresentativeorNCR
officeforinformationthatisapplicableandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthisbook.
Addresscorrespondenceto:
Manager,InformationSolutionsGroup
NCRCorporation
DiscoveryCentre,3FultonRoad
Dundee,DD24SW
Scotland
InternetAddress:
http://www.info.ncr.com/eFeedback.cfm
Copyright©2010
ByNCRCorporation
Duluth,GAU.S.A.
AllRightsReserved
iii
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,systemintegrators,and
fieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnottobedisclosedor
reproducedwithoutconsent.
Safety Requirements
TheNCRRealPOS50conformstoallapplicablelegalrequirements.Toviewthe
compliancestatementsseetheNCRRealPOSTerminalsSafetyandRegulatoryStatements
(B00500001589).
Caution: Theon/offswitchisalogicswitchonly.TheAClinevoltageprimariesare
liveatalltimeswhenthepowercordisconnected.
Therefore,disconnecttheAC
powercordbeforeopeningtheunittoinstallfeaturesorservicethisterminal.
Caution: Thisproductdoesnotcontainuserserviceableparts.Servicingshouldonly
beperformedbyaqualifiedservicetechnician.
Fuse Replacement
Warning: Forcontinuedprotectionagainstriskoffire,replaceonlywiththesame
typeandratingsoffuse.
Attention:Pourpréveniretvousprotégercontreunrisquedefeu,remplacerlafusible
avecuneautrefusibledemêmetype,seulement.
Lithium Battery Warning
Warning: Dangerofexplosionifbatteryisincorrectlyreplaced.Replaceonlywith
thesameorequivalenttypeasrecommendedbythemanufacturer.Discardused
batteriesaccordingtothemanufacturerʹsinstructions.
Attention: Ilyadangerdʹexplosionsʹilyaremplacementincorrectdelabatterie.
Remplaceruniquementavecunebatterie
dumêmetypeoudʹuntyperecommandépar
leconstructeur.Mettreaurébutlesbatteriesusagéesconformémentauxinstructions
dufabricant.
Battery Disposal (Switzerland)
RefertoAnnex4.10ofSR814.013forbatterydisposal.
IT Power System
ThisproductissuitableforconnectiontoanITpowersystemwithaphasetophase
voltagenotexceeding240V.
iv
Peripheral Usage
Thisterminalshouldonlybeusedwithperipheraldevicesthatarecertifiedbythe
appropriatesafetyagencyforthecountryofinstallation(UL,CSA,TUV,VDE)orthose
whicharerecommendedbyNCRCorporation.
Warning: DONOTconnectordisconnectthetransactionprinterwhiletheterminal
isconnectedtoACpower.This
canresultinsystemorprinterdamage.
Warning: DONOTconnectordisconnectanyserialperipheralswhiletheterminal
isconnectedtoACpower.Thiscanresultinsystemorprinterdamage.
Grounding Instructions
Intheeventofamalfunction orbreakdown,groundingprovidesapathofleast
resistanceforelectriccurrenttoreducetheriskofelectricshock.Thisproductis
equippedwithanelectriccordhavinganequipmentgroundingconductoranda
groundingplug.Theplugmustbepluggedintoamatchingoutlet
thatisproperly
installedandgroundedinaccordancewithalllocalcodesandordinances.Donot
modifytheplugprovidedifitwillnotfittheoutlet,havetheproperoutletinstalled
bya qualifiedelectrician.Improperconnectionoftheequipmentgroundingconductor
canresultinariskof
electricshock.
Theconductorwithinsulationhavinganoutersurfacethatisgreenwithorwithout
yellowstripesistheequipmentgroundingconductor.
Ifrepairorreplacementoftheelectriccordorplugisnecessary,donotconnectthe
equipmentgroundingconductortoaliveterminal.Checkwithaqualifiedelectrician
orservicepersonnelifthegroundinginstructionsarenotcompletelyunderstood,orif
youareindoubtastowhethertheproductisproperlygrounded.
Useonly3wireextensioncordsthathave3pronggroundingplugsand3pole
receptaclesthataccepttheproduct’splug.Repairorreplacedamaged
orworncords
immediately.
References
NCRRealPOS50SitePreparationGuide(B00500002035)
NCRRealPOS50HardwareServiceManual(B00500002036)
NCRRealPOS50PartsIdentificationManual(B00500002037)
Revision Record
Issue Date Remarks
AOct2010 FirstIssue
BJuly2012 UpdatedSolidStateOptimizationchapter
CDec2012 Release1.1
v
Table of Contents
Chapter1:ProductOverview
Introduction................................................ 11
Product
IDs ............................................. 11
Features ...
................................................ 12
7611
ProcessorBoard..................................... 12
IntegratedOptions..........
............................. 12
StorageMedia...................
........................ 1 3
PowerSupply ........................
................... 13
OperatingSystems .............................
.......... 13
EnergyStar .....................................
........... 14
PowerManagementSettings ........................... 14
TouchScreenConsiderations .....
..................... 14
MoreInformationaboutEnergyStar .................... 16
Configurations .
............................................ 17
OperatorControls....
....................................... 18
PowerSwitch ........
................................... 18
PowerandDiskActivityLEDs .........
................... 18
LEDDiagnosticIndicators...........................
..... 19
LabelLocations ...........................................
. 113
PowerManagement ........................................ 114
G3MechanicalOff ....
.................................. 114
G2/S5SoftOff .............
............................. 114
G1Sleeping ...................
......................... 114
G0Working.......................
..................... 114
ACPISleepStates(S0‐S5).......................
........ 115
EnablingWakeonLAN ................................. 117
Windows7
......................................... 117
WindowsXP.......
................................. 120
ACPIProcessorCStates .............
.................... 122
CustomerDisplays ............................
............. 122
594212.1InchColorLCD ................................
124
594215InchColorLCD ................................. 125
596515InchTouchScreen.....
.......................... 125
596615InchTouchScreen..................
............. 127
Features....................................
........ 127
NCR59826.5InchLCDDisplay.......................... 128
Keyboards......
.......................................... 129
5932Keyboards .....
................................... 129
vi
KeyboardPower .................................... 129
NCR59325xxxUSBAlphanumericBigTicketKeyboard....
. 130
Features............................................ 130
NCR593265xx
PS/2ProgrammablePOSKeyboard ......... 131
NCR593266xxUSBProgrammablePOSKeyboard ......... 132
NCR59752x20VFDCustomerDisplay .............
....... 133
Features..........................................
.. 133
CharacterSets....................................... 134
Integrated2x20CustomerDisplay..
...................... 135
Features...........................
................. 135
CharacterSets...............................
........ 135
NCR7167Printer .......................................
136
7168Printer ............................................ 137
7197Printer .
........................................... 138
NCR7198Printer ....
................................... 138
Chapter2:
HardwareInstallation
InstallationRestrictions ...................................... 21
InstallingtheTerminal........
............................... 22
InstallingtheTableStand ...............
.................. 23
CableRouting ..............................
............. 25
CustomerDisplayConfiguration....................... 27
InstallingaKeyboardandMouse....
...................... 28
ConnectingACPower.........................
.......... 210
PowerSupplyBracket................................ 210
DisconnectingthePower
Cable................ ........ 211
InstallingaTransactionPrinter.....................
...... 212
USBInstallation ..................................... 212
RS232Installation ..
................................. 213
InstallingaCustomerDisplay ............
................... 214
UsingthePeripheralIntegrationTray ..................... 214
Usingthe
TableTopStand............................... 214
NCR594212.1InchLCDMonitorCableConnections........
215
NCR594215InchLCDMonitorCableConnections......... 216
NCR596412.1InchLCDTouchMonitorCableConnections . 216
DVICableConnections.................
.............. 2 17
RS232CableConnections............................ 218
NCR5965
15InchLCDCableConnections ................. 219
DVI/USBConnections...... .. ...................
..... 219
VGA/USBConnections ............................... 220
NCR596615InchLCDCableConnections ....
............. 221
vii
Installinga59826.5InchLCD ............................ 222
InstallinganNCR5975CustomerDisplay...........
....... 226
RS232Interface(Powered)........................... 228
USBInterface(Powered) .......
...................... 229
InstallingaSecondaryDisplay(DualDisplay) ................. 230
DualDisplay
Clone..................................... 2 31
ExtendedDesktopDualDisplay ........
.................. 2 32
SingleDisplayMode............................
........ 233
IntelGraphicsControllerHotKeys........................ 234
InstallingaCashDrawer .........
........................... 235
SecondCashDrawerCableConnection ..................
.. 236
ReplacingtheHardDiskDrive .............................. 237
Chapter3:
TouchScreenCalibration
InstallingandCalibratingtheTouchScreen .................... 31
InstallingtheDriver.....................
................. 31
CalibratingtheTouchScreen .............................
. 33
CalibrationProcedures................................... 37
VerifyingtheCalibration .......
......................... 311
OptionalSettings......................
................. 312
VerifyingtheCalibration ................. ............
... 315
OptionalSettings....................................... 316
Chapter4:
BIOSSetup
EnteringSetup.............................................. 41
Howto
SelectMenuOptions................................. 41
RestoringFactorySettings...........
......................... 41
BIOSDefaultValues......................
................... 42
MainMenu............................
................. 42
AdvancedMenu...............................
.......... 42
BootMenu ......................................
........ 45
SecurityMenu........................................
... 45
ChipsetMenu........................................... 4
6
Chapter5:
OperatingSystemRecovery
Introduction................................................ 51
Prerequisites
............................................ 51
OSRecoveryProceduresforWindows
XP ...................... 51
OSRecoveryProceduresforWindows7Professional............ 53
Chapter6:
BIOSUpdatingProcedure
Introduction................................................ 61
viii
Prerequisites. ........................................... 61
CreatingtheBootableMedia.
................................. 62
CreatingaBootableCD.............
...................... 62
CreatingaBootableUSBMemoryDrive .................... 6
2
BIOSUpdatingProcedures ................................... 63
ManuallyUpdatingtheMACAddress........
................. 65
Chapter7:
SolidStateDriveOptimization
AbouttheIntel®SSDOptimizer.............................. 71
Intel®SSDOptimizerRequirements ..........
............. 71
InstallationandStartup ..................................
.... 73
Requirements........................................... 7
3
Installation.............................................. 73
StartIntelSSD
Toolbox................................... 74
ManuallyRunningtheIntel®SSDOptimizer ........
........ 75
SchedulingtheIntel®SSDOptimizer....................... 78
RemovingaScheduledIntel®SSDOptimizerSession .....
.. 711
AdditionalInformation.... ................................. 711
KnownLimitations......
................................... 712
KnownIssues ............
................................. 713
Chapter8:
Maintenance
CabinetCleaningProcedures................................. 8 1
TouchScreenCleaningProcedures.........
................... 81
MSRCleaningProcedures............................
........ 81
MSRTreatmentCard ................................. 82
Cleaning/TreatmentFrequency...
...................... 82
Chapter9:
2x20CustomerDisplayInterface
Introduction................................................ 91
General
Specifications....................................... 9 1
SerialCommunicationInterface.......
........................ 91
CommandCodes .......................
.................... 92
UserDefinedCharacterDefinition(08h,CODE,Byte1…Byte5). 92
CharacterTableSelect(09h,TABLECODE)...............
.. 9 3
ClearDisplay(12h) ...................................... 93
LuminanceControl(11h,LUMINANCE)
................... 93
CursorPosition(10h,POSITION)..........................
93
Reset(13h) ..................................... ......... 94
Character
TablesandCodes............................... 94
CP437. .... .........
................................ 95
CP858.................
.............................. 96
ix
CP866............................................... 97
CP932..
............................................. 98
Chapter10:
TouchScreenOperation
Introduction............................................... 101
TouchMode
ofOperation ................................... 101
ChangingtheTouchMode ..........
..................... 102
TurningOfftheMousePointer .......................
....... 103
TerminalPlacement........................................
105
AppendixA:
PoweredSerialPortSettings
AppendixB:DisablingUSBPortsforSecurityPurposes
AppendixA:DisplayColorAdjustment
x
Chapter 1: Product Overview
Introduction
TheNCRRealPOS50(alsoknownasNCR7611)isacompactPOSsolutionthat
combinesthereliabilityandsecurityofaretailhardenedPOSterminalwiththe
performanceandflexibilityofindustrystandardPCtechnology.Withanopen
architectureandIntel®processor,theNCRRealPOS50supportsthelatestPOS
applicationsforWindows®tohelpyouserviceyourcustomersquicklyand
efficiently.And,itallfitsinasmallfootprintthathelpsconservevaluablespaceatthe
Checkstand.
TocompleteyourPOSsolution,choosefromNCRʹsextensivelineofperipherals,
includingprinters,displays,keyboardsandscanners.TheNCRRealPOS50
enables
youtoprotectyourinvestmentinlegacyserialdevicesorchoosefromthegrowing
listofUSBperipherals.Thepoweredperipheralportsand24Vprinterinterface
simplifycablemanagementandreducepotentialpointsoffailure.
Product IDs
Major Model CPU
76113001 Resistive,IntelCeleron900,1GBDDR31066MHz,2.5ʺ250GB
HDD
76114001 Capacitive,IntelDualCoreT3100,2GBDDR31066MHz,2.5ʺ
250GBHDD
76114010 Capacitive,IntelDualCoreT3100,2GBDDR31066MHz,2.5ʺ
40GBSSD
1-2 Product Overview
Features
7611 Processor Board
•IntelGL40Chipset
•Processors
•IntelCeleronProcessor900
•IntelDualCoreT3100
•Upto2GBDDR2Memory
•SerialATA(SATA)HardDriveInterface
Optionforsingle2.5ʺHardDrive
•Memory;twoslots(1GBStd,8GBMax.)
•Highspeed10/100/1000MbEthernet
•FourUSBPorts:
•2USB(5V)
•1PoweredUSB(24Vprinter)
•1PoweredUSB(12V)
•FourSerial
ports(DB9)
•3PoweredRS232(selectable0/5/12V)
•1(Optional,availableifthereisno2x20present
•DVIDconnector
•VGAconnector
•PS/2Connector(Optional)
•DualcashdrawersupportfromoneconnectorusingYcable
•AudioLineOut
•Three12VUSB+PowerportsonaUSBDaughterCard(Optional)
•DCPowerJackforPowerBrick
•VESAMount
(75mmor100mm)
Product Overview 1-3
Integrated Options
•TableTopStand
•IntegratedCustomerDisplayBase
•2x20VFDCustomerDisplay
•6.5ʺ,12ʺ,15ʺLCDCustomerDisplays
•ColorBezels
•MSR
•MSRwithBiometricFingerprintReader
Storage Media
Primary2.5ʺSATAHardDrive
•SolidStateDrive‐SATAinterface
Power Supply
150WOutputpower
•SwitchingPowerSupply,External24VAdapter
•MEPSLevelVmark(efficiency87%minimum),EnergyStar5.0capable
•Supports24Vretailprintersat55Wmaximumwhenconnectedto7611
Operating Systems
•Windows7Professional
•WindowsXPProfessional,SP3
SLEPOS11/SLEPOS11SP1
•POSReady2009
•POSReady7
1-4 Product Overview
Energy Star
ENERGYSTAR®qualifiedproductsandpracticeshelpyousavemoneyandreduce
greenhousegasemissionsbymeetingstrictenergyefficiencyguidelinessetbytheU.S.
EnvironmentalProtectionAgency(EPA)andtheU.S.DepartmentofEnergy.Youcan
helpreduceelectricityusageanditsenvironmentalimpactbypowermanagingyour
POSproduct
whenitisnotinuseforextendedperiodsoftime.
What are the potential benefits of the new Energy Star® Specification?
Desktops(includingPOSterminals),Notebooks,andWorkstationsmanufacturedafter
July1,2009thatdisplaytheENERGYSTAR®labelmeetthemorestringent5.0
requirements.Becauseoftheserequirements,yourcomputerhasahighlyefficient
powersupplyandotherhardwarespecificfeaturesthat,basedonEPAestimates,
couldannually:
•Saveyouup
to115kWhofelectricityperunit
•Preventupto200lbsofgreenhousegasemissionsperunit
Moreover,ENERGYSTAR®compliantcomputerscansaveevenmoreenergyby
usingENERGYSTAR®powermanagementfeatures,whichallowthecomputerto
enteraverylowpowermodewhennotinuse
foraspecifiedperiodoftime.TheEPA
estimatesthatthesepowermanagementfeatures,whenenabledonENERGYSTAR®
qualifiedcomputers,couldsaveyouupto115kWhofelectricityannually(perunit).
Thisisequivalentto:
•Savinggreenhousegasemissionsbytakingyourcarofftheroadfor5days
•Plantingagroveoftrees46ft.by46ft
Power Management Settings
•ThisPOSterminalhasbeenshippedenabledforpowermanagement.Thedefault
settingsfortheterminalcomplywiththeENERGYSTARrequirementsoflessthan
15minutesofuserinactivityforthedisplayandlessthan30minutesofinactivity
fortheterminal.
•heterminalcanbeawakenedfromsleepmode
byanykeyboardactivityorby
WakeonLANifenabled.
Touch Screen Considerations
1. ThePOSwillnotgointostandbymodewithatouchdisplayconnectedtoaUSB
+12Vportontheterminalunlesstheactionnotedbelowisimplemented.
a. StartControl PanelAdministrative ToolsComputer Management
Product Overview 1-5
b. SelectDeviceManagerintheSystemToolssection.
c. ExpandMice and other pointing devicesandthenrightmouseclickonUSB
TouchScreenController.
1-6 Product Overview
d. SelectthePowerManagementtab.TheAllowthisdevicetobringthecomputer
outofstandbyoptionisactivebydefault.Uncheckthecheckbox.
2. ThePOScannotbeawakenedfromStandbyModeviaTouchiftheTouchdeviceis
connectedtoa+12VUSBport.Powerisremovedfrom
the+12VUSBandwithout
powerToucheventscannotbedetected.
3. AfterwakingfromStandby(viakeyboard,mouse,orpowerswitch),touchwillnot
respondforapproximately30seconds.Thisdelaycanbereducedsignificantlyby
changingdisablingtheAllowthisdevicetobringthecomputeroutofstandbyoptionas
discussedinStep#1above.
4. IfwakefromstandbyviaTouchisrequired,theTouchDisplaymustbepowered
fromanindependentsourcesuchasapowerbrick.IftheTouchDisplayis
poweredbypowerbrick,issuesnotedin1),2),and3)nolongerapply.
More Information about Energy Star
ENERGYSTAR®compliantsystemscombinedwithpowermanagementsettingscan
provideNCRcustomersthegreatestTCO(totalcostofownership)savings2!
Gotowww.energystar.gov/powermanagement
tolearnmoreaboutpowermanagement.
FormoreinformationonENERGYSTARgotowww.energystar.gov
Product Overview 1-7
Configurations
TheNCRRealPOS50isanaffordable,retailreadyPOSsolutionthatprovides
outstandingvalueforanysizeretailer.ItsupportsabroadrangeofcertifiedNCR
peripheralsandapplications.
TheRealPOS50featuresthesmallestformfactorinitsclassandoffersversatile
configurationandmountingoptions.
ChoosefromNCRʹ
sextensivelineofperipherals,includingprinters,displays,
keyboardsandscanners.TheRealPOS50providesflexibleconnectivityoptionsto
powerperipheralsaswellasdualdisplaysupportforcustomerfacingadvertisingand
messaging.ThesystemcanbeconfiguredasastandaloneunitorstackedonanNCR
2181CashDrawerin
anintegratedfashion.Belowareacoupleofexamples.
Table Top Stand Configuration Table Top Stand w/Power Supply Enclosure
Integrated Configuration
1-8 Product Overview
Operator Controls
Power Switch
ThepowerswitchislocatedbehindtheCableCover.
Power and Disk Activity LEDs
ThePowerandDiskActivity LEDsarelocatedonthefrontoftheunit.
29236
Power Switch
29237
Power LED Disk Activity LED
Product Overview 1-9
LED Diagnostic Indicators
ThetwofrontpanelLEDsalsofunctionasdiagnosticindicators,definedasfollows.
Note: ThecellcolorsindicatethecoloroftheLEDatthatparticulartime.
Current System
Operation
Suspect Component System State Power LED
Disk Activity
LED
Corrective Action
NormalOpera
tion
N/A SystemON ON OFF N/A
NormalOpera
tion
N/A SystemON
withHDD
Activity
ON Flashing
(HDD
Access)
N/A
NormalOpera
tion
N/A UnitinSus
pend(S3)
Blinking(1/
Sec)
ON N/A
‐OFF
‐ACPresent
N/A OFF
•Notin
Standby
•ExternalP/S
ON
OFF
ON N/A
•OFF
•ACPresent
PowerSystem OFF
•Notin
Standby
•ExternalP/S
ON
OFF OFF 1. CheckACpowerto
P/S
2. CheckP/S
3. Checkconnection
betweenunitandP/S
4. Checkpower
connectionfromBack
PaneltoMotherboard
andMotherboardto
FrontPanel
5. ReplaceP/S
6. ReplaceMotherboard
7. ReplaceFrontPanel
Board
1-10 Product Overview
Runtime CoolingCom
ponent/CPU
OverTempera
ture
Flashes
red/green,
thensolid
redastem
perature
increases
N/A 1. Checkforblocked
coolingvents
2. Checkforexcessive
ambienttemperature
3. Checkcooling
components
POST CPU CPUnotOper
ating
ON ON 1. Checkforcorrectly
installedCPU
2. ReplaceMotherboar
POST BIOSChip BIOSCheck
sumFailure
ON Flashing
(4/Sec)
1. PerformBIOScrisis
recover
2. ReplaceBIOSchip
3. ReplaceMotherboard
POST Memory MemoryIssue
ON Flashing
(1/Sec)
4. Checkforproperly
installedmemory
5. Replacememory
6. ReplaceMotherboard
POST Motherboard NoDisplay
ON Flashing
1/4Sec)
ReplaceMotherboard
POST Display
•Motherboard
•Peripheral
StoppedPrior
toBoot
ON Flashing
(1/Sec)
NoDisplay:
1. Checkforpowerto
displayifnodisplay
2. Checkcable
connectionbetween
Motherboardand
display
3. Checkforproperly
functioningdisplay
4. ReplaceMotherboard
DisplayWorking:
1. Usedisplayto
determinefailure
pointviaonscreen
messageandBIOS
Setup
Current System
Operation
Suspect Component System State Power LED
Disk Activity
LED
Corrective Action
/