NCR RealPOS 40 User manual

Brand: NCR

Model: RealPOS 40

Type: User manual

This manual is also suitable for

7600

NCRRealPOS40(7600)

Release1.1

UserGuide

B005‐0000‐1974

IssueC

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.

NCRisaregisteredtrademarkofNCRCorporation.NCRRealPOSisatrademarkofNCRCorporationintheUnitedStatesand/or

othercountries.Otherproductnamesmentionedinthispublicationmaybetrademarksorregisteredtrademarksoftheir

respectivecompaniesandareherebyacknowledged.

Wherecreationofderivativeworks,modificationsorcopiesofthisNCRcopyrighteddocumentationispermittedundertheterms

andconditionsofanagreementyouhavewithNCR,NCRʹscopyrightnoticemustbeincluded.

ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmwarebecome

available.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.

Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insomeinstances,

photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,

consultwithyourNCRrepresentativeorNCR

officeforinformationthatisapplicableandcurrent.

Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthisbook.

Addresscorrespondenceto:

Manager,InformationSolutionsGroup

NCRCorporation

DiscoveryCentre,3FultonRoad

Dundee,DD24SW

Scotland

InternetAddress:

http://www.info.ncr.com/eFeedback.cfm

ByNCRCorporation

Duluth,GAU.S.A.

AllRightsReserved

iii

Preface

Audience

Thisbookiswrittenforhardwareinstaller/servicepersonnel,systemintegrators,and

fieldengineers.

Notice:ThisdocumentisNCRproprietaryinformationandisnottobedisclosedor

reproducedwithoutconsent.

Safety Requirements

TheNCRRealPOS40conformstoallapplicablelegalrequirements.Toviewthe

compliancestatementsseetheNCRRealPOSTerminalsSafetyandRegulatoryStatements

(B005‐0000‐1589).

Caution: Theon/offswitchisalogicswitchonly.TheAClinevoltageprimariesare

liveatalltimeswhenthepowercordisconnected.

Therefore,disconnecttheAC

powercordbeforeopeningtheunittoinstallfeaturesorservicethisterminal.

Caution: Thisproductdoesnotcontainuserserviceableparts.Servicingshouldonly

beperformedbyaqualifiedservicetechnician.

Fuse Replacement

Warning: Forcontinuedprotectionagainstriskoffire,replaceonlywiththesame

typeandratingsoffuse.

Attention:Pourpréveniretvousprotégercontreunrisquedefeu,remplacerlafusible

avecuneautrefusibledemêmetype,seulement.

Lithium Battery Warning

Warning: Dangerofexplosionifbatteryisincorrectlyreplaced.Replaceonlywith

thesameorequivalenttypeasrecommendedbythemanufacturer.Discardused

batteriesaccordingtothemanufacturerʹsinstructions.

Attention: Ilyadangerdʹexplosionsʹilyaremplacementincorrectdelabatterie.

Remplaceruniquementavecunebatterie

dumêmetypeoudʹuntyperecommandépar

leconstructeur.Mettreaurébutlesbatteriesusagéesconformémentauxinstructions

dufabricant.

Battery Disposal (Switzerland)

RefertoAnnex4.10ofSR814.013forbatterydisposal.

IT Power System

ThisproductissuitableforconnectiontoanITpowersystemwithaphase‐to‐phase

voltagenotexceeding240V.

Peripheral Usage

Thisterminalshouldonlybeusedwithperipheraldevicesthatarecertifiedbythe

appropriatesafetyagencyforthecountryofinstallation(UL,CSA,TUV,VDE)orthose

whicharerecommendedbyNCRCorporation.

Warning: DONOTconnectordisconnectthetransactionprinterwhiletheterminal

isconnectedtoACpower.This

canresultinsystemorprinterdamage.

Warning: DONOTconnectordisconnectanyserialperipheralswhiletheterminal

isconnectedtoACpower.Thiscanresultinsystemorprinterdamage.

Grounding Instructions

Intheeventofamalfunction orbreakdown,groundingprovidesapathofleast

resistanceforelectriccurrenttoreducetheriskofelectricshock.Thisproductis

equippedwithanelectriccordhavinganequipment‐groundingconductoranda

groundingplug.Theplugmustbepluggedintoamatchingoutlet

thatisproperly

installedandgroundedinaccordancewithalllocalcodesandordinances.Donot

modifytheplugprovided–ifitwillnotfittheoutlet,havetheproperoutletinstalled

bya qualifiedelectrician.Improperconnectionoftheequipment‐groundingconductor

canresultinariskof

electricshock.

Theconductorwithinsulationhavinganoutersurfacethatisgreenwithorwithout

yellowstripesistheequipment‐groundingconductor.

Ifrepairorreplacementoftheelectriccordorplugisnecessary,donotconnectthe

equipment‐groundingconductortoaliveterminal.Checkwithaqualifiedelectrician



orservicepersonnelifthegroundinginstructionsarenotcompletelyunderstood,orif

youareindoubtastowhethertheproductisproperlygrounded.

Useonly3‐wireextensioncordsthathave3‐pronggroundingplugsand3‐pole

receptaclesthataccepttheproduct’splug.Repairorreplacedamaged

orworncords

immediately.

References

• NCRRealPOS40SitePreparationGuide(B005‐0000‐1975)

• NCRRealPOS40HardwareServiceManual(B005‐0000‐1976)

• NCRRealPOS40PartsIdentificationManual(B005‐0000‐1977)

Revision Record

Issue Date Remarks

AOct2010 FirstIssue

BAug012 Release1.1

CJuly2012 UpdatedSolidStateOptimizationchapter

Table of Contents

Chapter1:ProductOverview

Introduction................................................ 1‐1

Product

IDs ............................................. 1‐1

RealPOS40BaseModel

Comparison....................... 1‐2

EnergyStar .......................

......................... 1‐3

PowerManagementSettings ......................

..... 1‐3

TouchScreenConsiderations .......................... 1‐3

MoreInformationaboutEnergyStar ..........

.......... 1‐5

Configurations ......................................

....... 1‐6

OperatorControls.........................................

.. 1‐8

LEDDiagnosticIndicators................................ 1‐8

CabinetSecurity........

................................... 1‐11

SerialNumber/ModelNumberLabel...........

.............. 1‐12

Features ..................................

................ 1‐13

7600ProcessorBoard...............................

..... 1‐13

StorageMedia.......................................... 1

‐13

PowerSupply .......................................... 1‐13

OperatingSystems ....

.................................. 1‐13

PowerManagement ..............

.......................... 1‐14

G3MechanicalOff .....................

................. 1‐14

G2/S5SoftOff ..............................

............ 1‐14

G1Sleeping ....................................

........ 1‐14

G0Working........................................

.... 1‐14

ACPISleepStates(S0‐S5)............................... 1‐15

EnablingWakeonLAN ....

............................. 1‐17

Windows7..................

....................... 1‐17

WindowsXP.........................

............... 1‐20

ACPIProcessorC‐States ...............................

.. 1‐22

OperatorDisplays .......................................... 1‐23

NCR5954

15‐InchDynaKey.............................. 1‐23

594212.1‐InchColorLCD .............

................... 1‐24

594215‐InchColorLCD .........................

........ 1‐24

596415‐InchTouchScreen............................... 1‐25

Features....

........................................ 1‐25

596515‐InchTouchScreen....

........................... 1‐26

596615‐InchTouchScreen.................

.............. 1‐27

Features...................................

......... 1‐27

NCR59826.5‐InchLCDDisplay.......................... 1‐28

Keyboards........................ ........................ 1‐29

5932Keyboards ........................................ 1‐29

KeyboardPower .....

............................... 1‐29

NCR64‐KeyPS/2POSKeyboard(5932‐2xxx)...........

. 1‐30

NCR5932‐5xxxUSBAlphanumericBigTicketKeyboard..... 1‐32

Features...................................

......... 1‐32

NCR5932‐65xxPS/2ProgrammablePOSKeyboard ......... 1‐33

NCR5932‐66xxUSBProgrammablePOSKeyboard ......... 1‐34

NCR59752x20VFDCustomer

Display .................... 1‐35

Features.............................

............... 1‐35

CharacterSets.................................

...... 1 ‐36

Printers ...........................................

........ 1 ‐37

NCR7167Printer .......................................

 1 ‐37

7168Printer ............................................ 1‐38

7197Printer .

........................................... 1‐39

NCR7198Printer ....

................................... 1‐39

Chapter2:

HardwareInstallation

InstallationRestrictions ...................................... 2‐1

InstallingtheTerminal........

............................... 2‐2

InstallingtheKeyboardandMouse .............

........... 2‐3

ConnectingACPower....................................

2‐5

DisconnectingthePowerCable................ ......... 2‐6

PS/2CableConnection .................

.................. 2‐7

InstallingtheTransactionPrinter .......................... 2

‐8

USBInstallation ...................................... 2‐8

RS‐232Installation .......

............................. 2‐9

Installinga594215‐InchLCDMonitor..............

....... 2‐10

Installinga594212‐InchMonitor ......................... 2‐11

Installinga596415‐InchLCDTouchMonitor...

............ 2‐12

DVIConnections(Video) ............................. 2‐12

VGAConnections(Video).

........................... 2‐13

PoweredUSBCableConnections(DataandPower) ...... 2‐14

NCR5954USBDynaKeyCableConnections ...

............ 2‐15

DVICableConnections............................... 2‐16

VGACable

Connections.............................. 2‐17

PoweredUSBCableConnections ................

...... 2‐18

Installinga59826.5‐InchLCD ............................ 2‐19

InstallingaSecondaryDisplay(DualDisplay) ...

.............. 2‐23

DualDisplayClone.................... ............

..... 2‐24

ExtendedDesktopDualDisplay .......................... 2‐25

vii

SingleDisplayMode.................................... 2‐26

IntelGraphicsControllerHotKeys......

.................. 2‐26

InstallingaCashDrawer ............................

........ 2‐27

InstallingTwoCashDrawers............................. 2‐28

ReplacingtheHardDiskDrive ...

........................... 2‐29

Chapter3:

BIOSSetup

EnteringSetup.............................................. 3‐1

Howto

SelectMenuOptions........................ ......... 3‐1

RestoringFactorySettings...........

......................... 3‐1

BIOSDefaultValues......................

................... 3‐2

MainMenu............................

................. 3‐2

AdvancedMenu...............................

.......... 3‐2

BootMenu ................... ...................

........ 3‐5

SecurityMenu........................................

... 3‐5

ChipsetMenu........................................... 3‐

Chapter4:

OperatingSystemRecovery

Introduction................................................ 4‐1

Prerequisites

............................................ 4‐1

OSRecoveryProceduresforWindows

XP ...................... 4‐1

OSRecoveryProceduresforWindows7Professional............ 4‐3

Chapter5:

BIOSUpdatingProcedure

Introduction................................................ 5‐1

Prerequisites

............................................ 5‐1

CreatingtheBootableMedia..

................................ 5‐2

CreatingaBootableCD..............

..................... 5‐2

CreatingaBootableUSBMemoryDrive .................... 5‐2

SPI/BIOS

UpdatingProcedures............................... 5‐3

Chapter6:

SolidStateDriveOptimization

AbouttheIntel®SSDOptimizer.............................. 6‐1

Intel®SSDOptimizerRequirements ..........

............. 6‐1

InstallationandStartup ..................................

.... 6‐3

Requirements........................................... 6‐

Installation.............................................. 6‐3

StartIntelSSD

Toolbox................................... 6‐4

ManuallyRunningtheIntel®SSDOptimizer ........

........ 6 ‐5

SchedulingtheIntel®SSDOptimizer....................... 6‐8

RemovingaScheduledIntel®SSDOptimizerSession .....

.. 6‐11

AdditionalInformation.... ................................. 6 ‐11

viii

KnownLimitations......................................... 6‐12

KnownIssues .....

........................................ 6‐13

AppendixA:

PoweredSerialPortSettings

AppendixB:DOSMemorySettings

AppendixA:DisablingUSBPortsforSecurityPurposes

Chapter 1: Product Overview

Introduction

TheNCRRealPOS40(alsoknownasNCR7600)isacompactPOSsolutionthat

combinesthereliabilityandsecurityofaretail‐hardenedPOSterminalwiththe

performanceandflexibilityofindustry‐standardPCtechnology.Withanopen

architectureandMobileIntel®processor,theNCRRealPOS40supportsthelatest



POSapplicationsforWindows®tohelpyouserviceyourcustomersquicklyand

efficiently.And,itallfitsinasmallfootprintthathelpsconservevaluablespaceatthe

Checkstand.

TocompleteyourPOSsolution,choosefromNCRʹsextensivelineofperipherals,

includingprinters,displays,keyboardsandscanners.TheNCRRealPOS

40enables

youtoprotectyourinvestmentinlegacyserialdevicesorchoosefromthegrowing

listofUSBperipherals.Thepoweredperipheralportsand24Vprinterinterface

simplifycablemanagementandreducepotentialpointsoffailure.

Product IDs

Major Model CPU

7600‐1001 RealPOS40,IntelAtomN2701.6GHzCeleron,1GBDDR2533

MHz,2.5ʺ250GBSATAHDD

7600‐1010 RealPOS40,IntelAtomN2701.6GHzCeleron,1GBDDR2533

MHz,2.5ʺ40GBSATASSD

2 Product Overview

RealPOS 40 Base Model Comparison

Model 7600-1001 7600-1010

Chipset Intel Atom 945 GSE Intel Atom 945 GSE

CPU Intel Atom N270 Intel Atom N270

Clock Speed 1.6 GHz 1.6 GHz

Front-Side Bus 533 MHz 533 MHz

Level 2 Cache

512 KB 512 KB

Memory

200 Pin SODIMM 200 Pin SODIMM

Memory (standard)

1GB DDR2 1GB DDR2

Memory (max.) 2GB DDR2 2GB DDR2

Memory slots

Standard Connectivity

RS-232 (powered) 4 (4) 4 (4)

USB 5 volt 3 3

USB 12 volt 1 1

USB 24 volt 1 1

Audio Line Out 1 1

10/100 Ethernet 1 1

DVI-D 1 1

VGA 1 1

Dual PS/2 1 1

Dual Cash Drawer 1 1

Optional Connectivity

Extended I/O card (3) 12 volt USB

Storage

Hard Disk Drive 2.5” SATA 3.0 Gbs

250GB N/A

Solid State Drive 2.5” SATA 3.0 Gbs

N/A 40GB

CD-ROM Drive

External (USB) External (USB)

PCI Expansion Slot

N/A N/A

Internal UPS

N/A N/A

External Power Supply 87% efficient

MEPS Level V

Power Cords

Order separately Order separately

Color Scheme Charcoal Gray Charcoal Gray

Dimensions / Weight

Terminal (WxHxD)

22.6x7.6x25.4cm

(8.9x3x10”)

22.6x7.6x25.4cm

(8.9x3x10”)

External Power Supply (WxHxD)

8.5x4x18cm

(3.35x1.57x7.08”)

8.5x4x18cm

(3.35x1.57x7.08”)

Terminal (kg / lbs) 2.54kg / 5.6 lbs 2.54kg / 5.6 lbs

External Power Supply (kg / lbs) .77kg / 1.7 lbs .77kg / 1.7 lbs

Product Overview 3

Energy Star

ENERGYSTAR®qualifiedproductsandpracticeshelpyousavemoneyandreduce

greenhousegasemissionsbymeetingstrictenergyefficiencyguidelinessetbytheU.S.

EnvironmentalProtectionAgency(EPA)andtheU.S.DepartmentofEnergy.Youcan

helpreduceelectricityusageanditsenvironmentalimpactbypowermanagingyour

POSproduct

whenitisnotinuseforextendedperiodsoftime.

What are the potential benefits of the new Energy Star® Specification?

Desktops(includingPOSterminals),Notebooks,andWorkstationsmanufacturedafter

July1,2009thatdisplaytheENERGYSTAR®labelmeetthemorestringent5.0

requirements.Becauseoftheserequirements,yourcomputerhasahighlyefficient

powersupplyandotherhardwarespecificfeaturesthat,basedonEPAestimates,

couldannually:

•Saveyouup

to115kWhofelectricityperunit

•Preventupto200lbsofgreenhousegasemissionsperunit

Moreover,ENERGYSTAR®compliantcomputerscansaveevenmoreenergyby

usingENERGYSTAR®powermanagementfeatures,whichallowthecomputerto

enteraverylowpowermodewhennotinuse

foraspecifiedperiodoftime.TheEPA

estimatesthatthesepowermanagementfeatures,whenenabledonENERGYSTAR®

qualifiedcomputers,couldsaveyouupto115kWhofelectricityannually(perunit).

Thisisequivalentto:

•Savinggreenhousegasemissionsbytakingyourcarofftheroadfor5days

•Plantingagroveoftrees46ft.by46ft

Power Management Settings

•ThisPOSterminalhasbeenshippedenabledforpowermanagement.Thedefault

settingsfortheterminalcomplywiththeENERGYSTARrequirementsoflessthan

15minutesofuserinactivityforthedisplayandlessthan30minutesofinactivity

fortheterminal.

•heterminalcanbeawakenedfromsleepmode

byanykeyboardactivityorby

WakeonLANifenabled.

Touch Screen Considerations

1. ThePOSwillnotgointostandbymodewithatouchdisplayconnectedtoaUSB

+12Vportontheterminalunlesstheactionnotedbelowisimplemented.

a. Start→Control Panel→Administrative Tools→Computer Management

4 Product Overview

b. SelectDeviceManagerintheSystemToolssection.

c. ExpandMice and other pointing devicesandthenright‐mouseclickonUSB

TouchScreenController.

Product Overview 5

d. SelectthePowerManagementtab.TheAllowthisdevicetobringthecomputer

outofstandbyoptionisactivebydefault.Un‐checkthecheckbox.

2. ThePOScannotbeawakenedfromStandbyModeviaTouchiftheTouchdeviceis

connectedtoa+12VUSBport.Powerisremovedfrom

the+12VUSBandwithout

powerToucheventscannotbedetected.

3. AfterwakingfromStandby(viakeyboard,mouse,orpowerswitch),touchwillnot

respondforapproximately30seconds.Thisdelaycanbereducedsignificantlyby

changingdisablingtheAllowthisdevicetobringthecomputeroutofstandbyoptionas

discussedinStep#1above.

4. IfwakefromstandbyviaTouchisrequired,theTouchDisplaymustbepowered

fromanindependentsourcesuchasapowerbrick.IftheTouchDisplayis

poweredbypowerbrick,issuesnotedin1),2),and3)nolongerapply.

More Information about Energy Star

ENERGYSTAR®compliantsystemscombinedwithpowermanagementsettingscan

provideNCRcustomersthegreatestTCO(totalcostofownership)savings2!

Gotowww.energystar.gov/powermanagement

tolearnmoreaboutpowermanagement.

FormoreinformationonENERGYSTARgotowww.energystar.gov

6 Product Overview

Configurations

TheNCRRealPOS40isanaffordable,retail‐readyPOSsolutionthatprovides

outstandingvalueforanysizeretailer.ItsupportsabroadrangeofcertifiedNCR

peripheralsandapplications.TheRealPOS40featuresthesmallestformfactorinits

classandoffersversatileconfigurationandmountingoptions.

ChoosefromNCR

ʹsextensivelineofperipherals,includingprinters,displays,

keyboardsandscanners.TheRealPOS40providesflexibleconnectivityoptionsto

powerperipheralsaswellasdualdisplaysupportforcustomer‐facingadvertisingand

messaging.ThesystemcanbeconfiguredmodularlyorstackedonanNCR2181Cash

Drawerinanintegrated

fashion.

Modular Configuration

Product Overview 7



Stacked Configuration

Anoptionalstandisavailabletomounttheterminalvertically.



Vertical Stand Configuration

8 Product Overview

Operator Controls



LED Diagnostic Indicators

ThetwofrontpanelLEDsalsofunctionasdiagnosticindicators,definedasfollows.

Note: ThecellcolorsindicatethecoloroftheLEDatthatparticulartime.

28561

Power Switch

Power LED

Disk Activity LED

USB Port

Current System

Operation

Suspect Component System State Power LED

Disk Activity

LED

Corrective Action

NormalOpera‐

tion

N/A SystemON ON OFF N/A

NormalOpera‐

tion

N/A SystemON

withHDD

Activity

ON Flashing

(HDD

Access)

N/A

NormalOpera‐

tion

N/A UnitinSus‐

pend(S3)

Blinking(1/

Sec)

ON N/A

‐OFF

‐ACPresent

N/A • OFF

•Notin

Standby

•ExternalP/S

OFF

ON N/A

Product Overview 9

•OFF

•ACPresent

PowerSystem • OFF

•Notin

Standby

•ExternalP/S

OFF OFF 1. CheckACpowerto

P/S

2. CheckP/S

3. Checkconnection

betweenunitandP/S

4. Checkpower

connectionfromBack

PaneltoMotherboard

andMotherboardto

FrontPanel

5. ReplaceP/S

6. ReplaceMotherboard

7. ReplaceFrontPanel

Board

Runtime CoolingCom‐

ponent/CPU

OverTempera‐

ture

Flashes

red/green,

thensolid

redastem‐

perature

increases

N/A 1. Checkforblocked

coolingvents

2. Checkforexcessive

ambienttemperature

3. Checkcooling

components

POST CPU CPUnotOper‐

ating

ON ON 1. Checkforcorrectly

installedCPU

2. ReplaceMotherboar

POST BIOSChip BIOSCheck‐

sumFailure

ON Flashing

(4/Sec)

1. PerformBIOScrisis

recover

2. ReplaceBIOSchip

3. ReplaceMotherboard

POST Memory MemoryIssue

ON Flashing

(1/Sec)

4. Checkforproperly

installedmemory

5. Replacememory

6. ReplaceMotherboard

POST Motherboard NoDisplay

ON Flashing

1/4Sec)

ReplaceMotherboard

Current System

Operation

Suspect Component System State Power LED

Disk Activity

LED

Corrective Action

10 Product Overview

POST • Display

•Motherboard

•Peripheral

StoppedPrior

toBoot

ON Flashing

(1/Sec)

NoDisplay:

1. Checkforpowerto

displayifnodisplay

2. Checkcable

connectionbetween

Motherboardand

display

3. Checkforproperly

functioningdisplay

4. ReplaceMotherboard

DisplayWorking:

1. Usedisplayto

determinefailure

pointviaonscreen

messageandBIOS

Setup

BootTime BootMedia

(HDD,LAN)

ON OFF HDDisBootDevice:

1. CheckHDDstatusin

BIOSSetup

2. Checkconnections

betweenHDDand

Motherboard

3. Replaceorre‐image

HDD

4. ReplaceMotherboard

LANisBootDevice:

1. CheckforLANlink

andactivityLEDson

theBackPanel

2. CheckLANcable

3. ReplaceMotherboard

Current System

Operation

Suspect Component System State Power LED

Disk Activity

LED

Corrective Action

Product Overview 11

Cabinet Security

The7600haseasyaccesstotheinternalcomponents.However,thecasecanbesecured

toafixedobject(desk,pole,etc)byattachingastandardKensingtonlocktothe

SecurityHasp.Inadditionasmallpadlockcanbeattachedtothehasptopreventthe

unitfrombeingopened.



28569

Security Hasp

12 Product Overview

Serial Number/Model Number Label

TheserialnumberandmodelnumberareincludedontheCertificationLabellocated

onbottomoftheterminal.AMicrosoftCertificateofAuthenticity(COA)labelis

includediftheterminalisorderedandshippedwithapre‐installedMicrosoft

OperatingSystem.TherearetwotypesofMicrosoftCOAstickers.Dependingon

the

MicrosoftOperatingSystemorderedthelabelislocatedoneithertheBottomCoverfor

XPProfessionalandWindows7ornexttotheCertificationLabelforXPEmbedded,

WEPOS,POSReady2009,andPOSReady7.



28563

Model/Serial Number Label

Certificate of Authenticity Label

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NCR RealPOS 40 User manual

Brand: NCR

Model: RealPOS 40

Type: User manual

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7600

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NCR RealPOS 40 User manual

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NCR RealPOS 40 User manual

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