NCR RealPOS 40 User manual

Category
POS terminals
Type
User manual
NCRRealPOS40(7600)
Release1.0
UserGuide
B00500001974
IssueA
TheproductdescribedinthisbookisalicensedproductofNCRCorporation.
NCRisaregisteredtrademarkofNCRCorporation.NCRRealPOSisatrademarkofNCRCorporationintheUnitedStates
and/orothercountries.Otherproductnamesmentionedinthispublicationmaybetrademarksorregisteredtrademarksof
theirrespectivecompaniesandareherebyacknowledged.
Wherecreationofderivativeworks,modificationsorcopie
softhisNCRcopyrighteddocumentationispermittedunderthe
termsandconditionsofanagreementyouhavewithNCR,NCRʹscopyrightnoticemustbeincluded.
ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmware
becomeavailable.NCR,therefore,reservestherighttocha
ngespecificationswithoutpriornotice.
Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insome
instances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consultwithyourNCR
representativeorNCRofficeforinformationthatisapplicab
leandcurrent.
Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthis
book.
Addresscorrespondenceto:
Manager,InformationSolutionsGroup
NCRCorporation
DiscoveryCentre,3FultonRoad
Dundee,DD24SW
Scotland
InternetAddress:
http://www.info.ncr.com/eFeedback.cfm
Copyright©2010
ByNCRCorporation
Duluth,GAU.S.A.
AllRightsReserved
i
Preface
Audience
Thisbookiswrittenforhardwareinstaller/servicepersonnel,systemintegrators,and
fieldengineers.
Notice:ThisdocumentisNCRproprietaryinformationandisnottobedisclosedor
reproducedwithoutconsent.
Safety Requirements
TheNCRRealPOS40conformstoallapplicablelegalrequirements.Toviewthe
compliancestatementsseetheNCRRealPOSTerminalsSafetyandRegulatoryStatements
(B00500001589).
Caution: Theon/offswitchisalogicswitchonly.TheAClinevoltageprimariesare
liveatalltimeswhenthepowercordisconnected.Therefo
re,disconnecttheAC
powercordbeforeopeningtheunittoinstallfeaturesorservicethisterminal.
Caution: Thisproductdoesnotcontainuserserviceableparts.Servicingshouldonly
beperformedbyaqualifiedservicetechnician.
Fuse Replacement
Warning: Forcontinuedprotectionagainstriskoffire,replaceonlywiththesame
typeandratingsoffuse.
Attention:Pourpré
veniretvousprotégercontreunrisquedefeu,remplacerla
fusibleavecuneautrefusibledemêmetype,seulement.
Lithium Battery Warning
Warning: Dangerofexplosionifbatteryisincorrectlyreplaced.Replaceonlywith
thesameorequivalenttypeasrecommendedbythemanufacturer.Discardused
batteriesaccordingtothemanufacturerʹsinstru
ctions.
Attention: Ilyadangerdʹexplosionsʹilyaremplacementincorrectdelabatterie.
Remplaceruniquementavecunebatteriedumêmetypeoudʹuntyperecommandé
parleconstructeur.Mettreaurébutlesbatteriesusagéesconformémentaux
instructionsdufabricant.
Battery Disposal (Switzerland)
RefertoAnnex4.10ofS
R814.013forbatterydisposal.
IT Power System
ThisproductissuitableforconnectiontoanITpowersystemwithaphasetophase
voltagenotexceeding240V.
ii
Peripheral Usage
Thisterminalshouldonlybeusedwithperipheraldevicesthatarecertifiedbythe
appropriatesafetyagencyforthecountryofinstallation(UL,CSA,TUV,VDE)or
thosewhicharerecommendedbyNCRCorporation.
Warning: DONOTconnectordisconnectthetransactionprinterwhiletheterminal
isconnectedtoACpower.Thisca
nresultinsystemorprinterdamage.
Warning: DONOTconnectordisconnectanyserialperipheralswhil etheterminal
isconnectedtoACpower.Thiscanresultinsystemorprinterdamage.
Grounding Instructions
Intheeventofamalfunctionorbreakdown,groundingprovidesapathofleast
resistanceforelectriccurrenttoreducetheriskofelectricshock.Thispro
ductis
equippedwithanelectriccordhavinganequipmentgroundingconductoranda
groundingplug.Theplugmustbepluggedintoamatchingoutletthatisproperly
installedandgroundedinaccordancewithalllocalcodesandordinances.Donot
modifytheplugprovid
edifitwillnotfittheoutlet,havetheproperoutletinstalled
byaqualifiedelectrician.Improperconnectionoftheequipmentgrounding
conductorcanresultinariskofelectricshock.
Theconductorwithinsulationhavinganoutersurfacethatisgreenwithorwithout
yellowstripesistheequipmentgroundingconductor.
Ifrepairorreplacementoftheelectriccordorplu
gisnecessary,donotconnectthe
equipmentgroundingconductortoaliveterminal.Checkwithaqualifiedelectrician
orservicepersonnelifthegroundinginstructio ns arenotcompletelyunderstood,orif
youareindoubtastowh
ethertheproductisproperlygrounded.
Useonly3wireextensioncordsthathave3pronggroundingplugsand3pole
receptaclesthataccepttheproduct’splug.Repairorreplacedamagedorworncords
immediately.
References
NCRRealPOS40SitePreparationGuide(B00500001975)
NCRRealPOS40HardwareServiceManual(B00500001976)
NCRRealPOS40PartsIdentificationManual(B00500001977)
iii
Table of Contents
Chapter1:ProductOverview
Introduction.............................................................................................................11
ProductIDs .......................................................................................................11
RealPOS40BaseModelComparison............................................................12
EnergyStar ..............................................................................................................13
TouchScreenConsiderations.....................................................................13
MoreInformationaboutEnergyStar........................................................15
Configurations ........................................................................................................16
OperatorControls...................................................................................................18
LEDDiagnosticIndicators..............................................................................18
CabinetSecurity....................................................................................................110
SerialNumber/ModelNumberLabel................................................................111
Features..................................................................................................................112
7600ProcessorBoard.....................................................................................112
StorageMedia.................................................................................................112
PowerSupply .................................................................................................112
OperatingSystems.........................................................................................112
PowerManagement .............................................................................................113
G3MechanicalOff .........................................................................................113
G2/S5SoftOff .................................................................................................113
G1Sleeping .....................................................................................................113
G0Working.....................................................................................................113
ACPISleepStates(S0S5) ...........................................................................114
EnablingWakeonLAN ................................................................................116
Windows7..................................................................................................116
WindowsXP...............................................................................................119
ACPIProcessorCStates ...............................................................................121
OperatorDisplays ................................................................................................122
NCR595415InchDynaKey.........................................................................122
594212.1InchColorLCD.............................................................................123
594215InchColorLCD ................................................................................123
596415InchTouchScreen............................................................................124
596515InchTouchScreen............................................................................125
596615InchTouchScreen............................................................................126
iv
NCR59826.5InchLCDDisplay .................................................................127
Keyboards..............................................................................................................128
5932Keyboards ..............................................................................................128
KeyboardPower ........................................................................................128
NCR64KeyPS/2POSKeyboard(59322xxx).......................................129
NCR59325xxxUSBAlphanumericBigTicketKeyboard.......................131
Features.......................................................................................................131
NCR593265xxPS/2ProgrammablePOSKeyboard ................................132
NCR593266xxUSBProgrammablePOSKeyboard ................................133
NCR59752x20VFDCustomerDisplay .....................................................134
Features ...........................................................................................................134
CharacterSets .................................................................................................135
NCR7167Printer ...........................................................................................136
7168Printer .....................................................................................................137
7197Printer .....................................................................................................138
NCR7198Printer ...........................................................................................138
Chapter2:HardwareInstallation
InstallationRestrictions .........................................................................................21
InstallingtheTerminal...........................................................................................22
InstallingtheKeyboardandMouse ..............................................................23
ConnectingACPower.....................................................................................25
InstallingtheTransactionPrinter ..................................................................27
USBInstallation ...........................................................................................27
RS232Installation.......................................................................................28
Installinga594215InchLCDMonitor.........................................................29
Installinga594212InchMonitor ................................................................210
Installinga596415InchLCDTouchMonitor...........................................211
DVIConnections(Video) .........................................................................211
VGAConnections(Video)........................................................................212
PoweredUSBCableConnections(DataandPower) ...........................213
NCR5954USBDynaKeyCableConnections ............................................214
DVICableConnections.............................................................................215
VGACableConnections...........................................................................216
PoweredUSBCableConnections............................................................217
Installinga59826.5InchLCD............................................................................218
InstallingaSecondaryDisplay(DualDisplay) ................................................222
v
DualDisplayClone........................................................................................223
ExtendedDesktopDualDisplay .................................................................224
SingleDisplayMode .....................................................................................225
IntelGraphicsControllerHotKeys.............................................................225
InstallingaCashDrawer.....................................................................................226
InstallingTwoCashDrawers .............................................................................227
ReplacingtheHardDiskDrive ..........................................................................228
Chapter3:Setup
EnteringSetup ........................................................................................................31
HowtoSelectMenuOptions................................................................................31
RestoringFactorySettings.....................................................................................31
BIOSDefaultValues...............................................................................................32
MainMenu........................................................................................................32
AdvancedMenu...............................................................................................32
BootMenu.........................................................................................................35
SecurityMenu ..................................................................................................35
ChipsetMenu ...................................................................................................36
Chapter4:OperatingSystemRecovery
Introduction.............................................................................................................41
Prerequisites .....................................................................................................41
OSRecoveryProceduresforWindowsXP .........................................................41
OSRecoveryProceduresforWindows7Professional......................................43
Chapter5:BIOSUpdatingProcedures
Introduction.............................................................................................................51
Prerequisites .....................................................................................................51
CreatingtheBootableMedia ................................................................................52
CreatingaBootableCD...................................................................................52
CreatingaBootableUSBMemory Drive......................................................52
BIOSUpdatingProcedures ...................................................................................53
Chapter6:SolidStateDriveOptimi zation
Introduction.............................................................................................................61
SystemandSSDRequirements.............................................................................62
SystemConfigurationRequirementsfortheIntel
®
SSDToolbox.............62
vi
SystemConfigurationRequirementsfortheIntel
®
SSDOptimizer .........63
KnownIssues....................................................................................................63
Setup.........................................................................................................................64
ToolboxDescription...............................................................................................66
MainScreen ......................................................................................................66
SchedulinganOptimizationSession .............................................................67
ScreenButtonDefinitions...........................................................................67
RunningtheScheduledOptimizationSession......................................6 11
ViewDriveInformation................................................................................613
SMARTAttributes................................................................................................616
FastDiagnosticScan.............................................................................................619
ErrorMessages ...............................................................................................621
FullDiagnosticScan.............................................................................................622
ErrorMessages ...............................................................................................624
FrequentlyAskedQuestions ..............................................................................625
AppendixA:PoweredSerialPortSettings
AppendixB:DOSMemorySettings
AppendixC:DisablingUSBPortsforSecurityPurposes
Revision Record
Issue Date Remarks
A Oct2010 Firstissue


1
Chapter 1: Product Overview
Introduction
TheNCRRealPOS40(alsoknownasNCR7600)isacompactPOSsolutionthat
combinesthereliabilityandsecurityofaretailhardenedPOSterminalwiththe
performanceandflexibilityofindustrystandardPCtechnology.Withanopen
architectureandMobileIntel®processor,theNCRRealPOS40supportsthelatest
POSapplica
tionsforWindows®tohelpyouserviceyourcustomersquicklyand
efficiently.And,itallfitsinasmallfootprintthathelpsconservevaluablespaceatthe
Checkstand.
TocompleteyourPOSsolution,choosefromNCR’sextensivelineofperipherals,
includingprinters,displays,keyboardsandscanners.TheNCRRealPOS40enables
youtoprotectyourinvestmentinlegacyserialdevicesorch
oosefromthegrowing
listofUSBperipherals.Thepoweredperipheralportsand24Vprinterinterface
simplifycablemanagementandreducepotentialpointsoffailure.
Product IDs
Major Model CPU
76001000 RealPOS40,IntelAtomN2701.6GHzCeleron,1GBDDR2533MHz,
2.5”160GBSATAHDD
76001010 RealPOS40,IntelAtomN2701.6GHzCeleron,1GBDDR2533MHz,
2.5”40GBSATASSD
1-2 Chapter 1: Product Overview
RealPOS 40 Base Model Comparison
Model 7600-1000 7600-1010
Chipset Intel Atom 945 GSE Intel Atom 945 GSE
CPU Intel Atom N270 Intel Atom N270
Clock Speed 1.6 GHz 1.6 GHz
Front-Side Bus 533 MHz 533 MHz
Level 2 Cache 512 KB 512 KB
Memory
200 Pin SODIMM 200 Pin SODIMM
Memory (standard) 1GB DDR2 533 MHz 1GB DDR2 533 MHz
Memory (max.) 2GB DDR2 533 MHz 2GB DDR2 533 MHz
Memory slots
1 1
Standard Connectivity
RS-232 (powered) 4 (4) 4 (4)
USB 5 volt 3 3
USB 12 volt 1 1
USB 24 volt 1 1
Audio Line Out 1 1
10/100 Ethernet 1 1
DVI-D 1 1
VGA 1 1
Dual PS/2 1 1
Dual Cash Drawer 1 1
Optional Connectivity
Extended I/O card (3) 12 volt USB 1 1
Storage
Hard Disk Drive 2.5” SATA 3.0 Gbs 160GB N/A
Solid State Drive 2.5” SATA 3.0
Gbs
N/A 40GB
CD-ROM Drive External (USB) External (USB)
PCI Expansion Slot N/A N/A
Internal UPS N/A N/A
External Power Supply 87%
efficient MEPS Level V
1 1
Power Cords
Order separately Order separately
Color Scheme
Charcoal Gray Charcoal Gray
Dimensions / Weight
Terminal (WxHxD)
22.6x7.6x25.4cm
(8.9x3x10”)
22.6x7.6x25.4cm
(8.9x3x10”)
External Power Supply (WxHxD)
8.5x4x18cm
(3.35x1.57x7.08”)
8.5x4x18cm
(3.35x1.57x7.08”)
Terminal (kg / lbs) 2.54kg / 5.6 lbs 2.54kg / 5.6 lbs
External Power Supply (kg / lbs) .77kg / 1.7 lbs .77kg / 1.7 lbs
Chapter 1: Product Overview 1-3
Energy Star
ENERGYSTAR®qualifiedproductsandpracticeshelpyousavemoneyandreduce
greenhousegasemissionsbymeetingstrictenergyefficiencyguidelinessetbythe
U.S.EnvironmentalProtectionAgency(EPA)andtheU.S.DepartmentofEnergy.You
canhelpreduceelectricityusageanditsenvironmentalimpactbypowermanaging
yourPOSproductwhenitisnotinuseforextendedperiodsoftime.
What are the potential benefits of the new Energy Star® Specification?
Desktops(includingPOSterminals),Notebooks,andWorkstationsmanufactured
afterJuly1,2009thatdisplaytheENERGYSTAR
®labelmeetthemorestringent5.0
requirements.Becauseoftheserequirements,yourcomputerhasahighlyefficient
powersupplyandotherhardwarespecificfeaturesthat,basedonEPAestimates,
couldannually:
Saveyouupto115kWhofelectricityperunit.
Preventupto200lbsofgreenhousegasemissionsperunit
Moreove
r,ENERGYSTAR
®compliantcomputerscansaveevenmoreenergyby
usingENERGYSTAR
®powermanagementfeatures,whichallowthecomputerto
enteraverylowpowermodewhennotinuseforaspecifiedperiodoftime.TheEPA
estimatesthatthesepowermanagementfeatures,whenenabledonENERGYSTAR
®
qualifiedcomputers,couldsaveyouupto115kWhofelectricityannually(perunit).
Thisisequivalentto:
Savinggreenhousegasemissionsbytakingyourcarofftheroadfor5days
Plantingagroveoftrees46ft.by46ft.
Power Management Settings
ThisPOSterminalhasbeenshippedenabledforpowermanagement.Thedefault
settingsfortheterminalcomplywiththeENERGYSTARrequirementsofless
than15minutesofuserinactivityforthedisplayandlessthan30minutesof
inactivityfortheterminal.
Theterminalcanbeawakenedfromsleepmodebyanykeyboardactivityorby
WakeonLANifenabled.
Touch Screen Considerations
1. ThePOSwillnotgointostandbymodewithatouchdisplayconnectedtoaUSB
+12Vportontheterminalunlesstheactionnotedbelowisimplemented.
a. StartControl PanelAdministrative ToolsComputer Management.
1-4 Chapter 1: Product Overview
b. Select Device ManagerintheSystemToolssection.
c. ExpandMice and other pointing devicesandthenrightmouseclickonUSB
TouchScreenController.
d. SelectthePower Managementtab.TheAllowthisdevicetobringthecomputer
outofstandbyoptionisactivebydefault.Uncheckthecheckbox.
Chapter 1: Product Overview 1-5
2. ThePOScannotbeawakenedfromStandbyModeviaTouchiftheTouchdevice
isconnectedtoa+12VUSBport.Powerisremovedfromthe+12VUSBand
withoutpowerToucheventscannotbedetected.
3. AfterwakingfromStandby(viakeyboard,mouse,orpowerswitch),touchwill
notrespondforapproximately30se
conds.Thisdelaycanbereducedsignificantly
bychangingdisablingtheAllowthisdevicetobringthecomputeroutofstandby
optionasdiscussedinStep#1above.
4. IfwakefromstandbyviaTouchisrequired,theTouchDisplaymustbepowered
fromanindependentsourcesuchasapowerbri
ck.IftheTouchDisplayis
poweredbypowerbrick,issuesnotedin1),2),and3)nolongerapply.
More Information about Energy Star
ENERGYSTAR®compliantsystemscombinedwithpowermanagementsettingscan
provideNCRcustomersthegreatestTCO(totalcostofownership)savings
2!
Goto
www.energystar.gov/powermanagementtolearnmoreaboutpower
management.
FormoreinformationonENERGYSTARgotowww.energystar.gov

1-6 Chapter 1: Product Overview
Configurations
TheNCRRealPOS40isanaffordable,retailreadyPOSsolutionthatprovides
outstandingvalueforanysizeretailer.ItsupportsabroadrangeofcertifiedNCR
peripheralsandapplications.
TheRealPOS40featuresthesmallestformfactorinitsclassandoffersversatile
configurationandmountingoptions.
ChoosefromNCR’sextensivelineofperiphera
ls,includingprinters,displays,
keyboardsandscanners.TheRealPOS40providesflexibleconnectivityoptionsto
powerperipheralsaswellasdualdisplaysupportforcustomerfacingadvertising
andmessaging.ThesystemcanbeconfiguredmodularlyorstackedonanNCR2181
CashDrawerinanintegratedfashion.
Modular Configuration
Chapter 1: Product Overview 1-7
Stacked Configuration
Anoptionalstandisavailabletomounttheterminalvertically.
Vertical Stand Configuration
1-8 Chapter 1: Product Overview
Operator Controls
25861
Power Switch Power ON LED
Disk Activity LED
USB Port
LED Diagnostic Indicators
ThetwofrontpanelLEDsalsofunctionasdiagnosticindicators,definedasfollows.
Note: ThecellcolorsindicatethecoloroftheLEDatthatparticulartime.
Current System
Operation
Suspect
Component
System State Power LED Disk Activity
LED
Corrective Action
Normal
Operation
N/A SystemON ON OFF N/A
Normal
Operation
N/A SystemON
withHDD
activity
ON Flashing
(HDD
Access)
N/A
Normal
Operation
N/A UnitinSuspend
(S3)
Blinking
(1/sec.)
ON N/A
OFF
ACPresent
N/A‐ OFF
Notin
Standby
ExternalP/S
ON.
OFF ON N/A
Chapter 1: Product Overview 1-9
Current System
Operation
Suspect
Component
System State Power LED Disk Activity
LED
Corrective Action
OFF
ACPresent
PowerSystem‐ OFF
Notin
Standby
ExternalP/S
ON.
OFF OFF 1. CheckACpowertoP/S
2. CheckP/S
3. Checkconnectionbetween
unitandP/S
4. Checkpowerconnection
fromBackPanelto
Motherboardand
MotherboardtoFrontPanel
5. ReplaceP/S
6. Repl
aceMotherboard
7. ReplaceFrontPanelBoard
Runtime Cooling
Component/
CPU
Over
Temperature
Flashes
red/green,
thensolid
redas
temperature
increases
N/A 1. Checkforblockedcooling
vents
2. Checkforexcessiveambient
temperature
3. Checkcoolingcomponents
POST CPU CPUnot
operating
ON ON 1. Checkforcorrectlyinstalled
CPU
2. ReplaceMotherboard
POST BIOSChip BIOSChecksum
failure
ON Flashing
(4/sec.)
1. PerformBIOScrisisrecover
2. ReplaceBIOSchip
3. ReplaceMotherboard
POST Memory Memoryissue ON Flashing
(1/sec.)
1. Checkforproperlyinstalled
memory
2. Replacememory
3. ReplaceMotherboard
POST Motherboard Nodisplay ON Flashing
(1/4sec.)
1. ReplaceMotherboard
POST Display
Mother
Board
Peripheral
Stoppedprior
toboot
ON Flashing
(1/8sec.)
NoDisplay:
1. Checkforpowertodisplay
ifnodisplay
2. Checkcableconnection
betweenMotherboardand
display
3. Checkforproperly
functioningdisplay
4. ReplaceMotherboard
DisplayWorking:
1. Usedisplaytodetermine
failurepointviaonscreen
messageandBIOSSetup
1-10 Chapter 1: Product Overview
Current System
Operation
Suspect
Component
System State Power LED Disk Activity
LED
Corrective Action
BootTime Bootmedia
(HDD,LAN)
ON OFF HDDisBootDevice:
1. CheckHDDstatusinBIOS
Setup
2. Checkconnectionsbetween
HDDandMotherboard
3. ReplaceorreimageHDD
4. ReplaceMotherboard
LANisBootDevice:
1. CheckforLANlinkand
activityLEDsontheBack
Panel
2. CheckLANcable
3. ReplaceMotherboard
Cabinet Security
The7600haseasyaccesstotheinternalcomponents.However,thecasecanbe
securedtoafixedobject(desk,pole,etc)byattachingastandardKensingtonlockto
theSecurityHasp.Inadditionasmallpadlockcanbeattachedtothehasptoprevent
theunitfrombeingopened.
28569
Security Hasp
Chapter 1: Product Overview 1-11
Serial Number/Model Number Label
TheserialnumberandmodelnumberareincludedontheCertificationLabellocated
onbottomoftheterminal.AMicrosoftCertificateofAuthenticity(COA)labelis
includediftheterminalisorderedandshippedwithapreinstalledMicrosoft
OperatingSystem.TherearetwotypesofMicrosoftCOAstickers.Dependingonthe
MicrosoftOperatingSystemorderedthelabelislocatedonei
thertheBottomCover
forXPProfessionalandWindows7ORnexttotheCertificationLabelforXP
Embedded,WEPOS,POSReady2009,andPOSReady7.
2
8563
Model/Serial Number Label
Certificate of Authenticity Label
1-12 Chapter 1: Product Overview
Features
7600 Processor Board
Intel’s945GSEChipset
Intel’sAtomN270singlecoremobileprocessor.
Upto2GBDDR2Memory
SerialATA(SATA)HardDriveInterface
Optionforsingle2.5”HardDrive
Highspeed10/100MbEthernet
TwoTypeAUSBConnectors
FourPoweredSerialports
DVIDconnector
VGAconnector
PS/2ConnectorsupportingMouseandKeyboardthroughaYcable
One12VUSB+Powerport
One24VUSB+Powerport
Dualcashdrawersupp
ortfromoneconnectorusingYcable
AudioLineOut
Three12VUSB+PowerportsonaUSBDaughterCard(Optional)
DCPowerJa
ckforPowerBrick
Storage Media
Primary2.5”SATAHardDrive
SolidStateDriveSATAinterface
Power Supply
150WOutputpower
SwitchingPowerSupply,External24VAdapter
MEPSLevelVmark(efficiency87%minimum),EnergyStar5.0capable
Supports24Vretailprintersat55Wmaximumwhenconnectedto7600
Operating Systems
Windows7Professional
WindowsXPProfessional,SP3
SLEPOS11/SLEPOS11SP1
POSReady2009
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NCR RealPOS 40 User manual

Category
POS terminals
Type
User manual

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