Lexmark MX71 series Study Manual

Lexmark

MS71x/MS81x and

MX71x/MX81x

Mono Product Study Guide

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Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

For Training Purposes Only 11/19/2012

Edition: November 2012

Revision: 1.3

The following paragraph does not apply to any country where such provisions are inconsistent with local

law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT

WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO,

THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore,

this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the

information herein; these changes will be incorporated in later editions. Improvements or changes in the products or

the programs described may be made at any time.

Comments may be addressed to Lexmark International, Inc., Department 352X/008-4, 740 West New Circle Road,

Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or

distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make

these available in all countries in which it operates. Any reference to a product, program, or service is not intended to

state or imply that only that product, program, or service may be used. Any functionally equivalent product, program,

or service that does not infringe any existing intellectual property right may be used instead. Evaluation and

verification of operation in conjunction with other products, programs, or services, except those expressly designated

by the manufacturer, are the user’s responsibility.

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United

States and/or other countries.

PCL® is a registered trademark of the Hewlett-Packard Company.

All other trademarks are the property of their respective owners.

UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial

computer software and documentation developed exclusively at private expense.

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

For Training Purposes Only 11/19/2012

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Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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Table of Contents

LASER PRINTER NAMING CONVENTION ................................................................. 10

PRODUCT LINEUP ...................................................................................................... 11

LEXMARK MS71X/MS81X....................................................................................................................... 11

LEXMARK MX71X/MX81X....................................................................................................................... 11

TLI, TYPE AND SERIAL NUMBER LOCATION .......................................................... 12

TECHNICAL INFORMATION ....................................................................................... 13

PRINTER SPECIFICATIONS: MS71X/MS81X ............................................................................................. 13

DUTY CYCLE: MS71X/MS81X ................................................................................................................. 14

PRINT SPEED: MS71X/MS81X ................................................................................................................ 14

TIME TO FIRST PRINT (TTFP): MS71X/MS81X ........................................................................................ 14

MEDIA OPTIONS: MS71X/MS81X ............................................................................................................ 15

Input Options: MS71x ..................................................................................................................... 16

Output Options: MS71x .................................................................................................................. 17

Furniture Options: MS71x .............................................................................................................. 18

Media Size Support: MS71x .......................................................................................................... 19

Input Options: MS81x ..................................................................................................................... 20

Output Options: MS81x .................................................................................................................. 21

Furniture Options: MS81x .............................................................................................................. 22

Media Size Support: MS81x .......................................................................................................... 23

TECHNICAL INFORMATION ....................................................................................... 24

SPECIFICATIONS: MX71X/MX81X ........................................................................................................... 24

DUTY CYCLE: MX71X/MX81X ................................................................................................................. 25

PRINT SPEED: MX71X/MX81X ................................................................................................................ 25

TIME TO FIRST PRINT (TTFP): MX71X/MX81X ........................................................................................ 25

SCANNER AND FAX SPECIFICATIONS: MX71X/MX81X.............................................................................. 26

ADF SCAN SPEED: MX71X/MX81X ........................................................................................................ 26

TIME TO FIRST COPY (TTFC): MX71X/MX81X ........................................................................................ 27

MEDIA OPTIONS: MX71X/MX81X ............................................................................................................ 28

Input Options: MX71x ..................................................................................................................... 29

Output Options: MX71x .................................................................................................................. 30

Furniture Options: MX71x .............................................................................................................. 30

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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Media Size Support: MX71x .......................................................................................................... 31

Input Options: MX81x ..................................................................................................................... 32

Output Options: MX81x .................................................................................................................. 33

Furniture Options: MX81x .............................................................................................................. 33

Media Size Support: MX81x .......................................................................................................... 34

THEORY OF OPERATION ........................................................................................... 35

ELECTROPHOTOGRAPHIC (EP) PROCESS ................................................................................................ 35

EP Process Components Cross-Sectional .................................................................................... 36

PAPER TRANSPORT SYSTEM ENHANCEMENTS AND CHANGES .................................................................. 37

Base Engine Features and Updates: MS71x/MS81x & MX71x/MX81x ........................................ 37

Paper Transport System Key Components: Sensors .................................................................... 39

Paper Transport System Key Components: Paper Transport ....................................................... 40

Print Engine Paper Path: MS71x/MS81x & MX71x/MX81x ........................................................... 41

Paper Jam Locations: MS71x/MS81x ............................................................................................ 42

Paper Jam Locations: MX71x ........................................................................................................ 43

Paper Jam Locations: MX81x ........................................................................................................ 44

SCANNER SYSTEM: MX71X/MX81X ........................................................................................................ 46

Auto Document Feeder (ADF) Key Updates: MX71x/MX81 x ....................................................... 46

ADF Key Components: Sensors .................................................................................................... 48

ADF Key Components: Paper Feed and Transport ....................................................................... 50

ADF Paper Path: MX71x/MX81x ................................................................................................... 51

Flatbed Key Components: MX71x/MX81x ..................................................................................... 52

CONTROL PANEL AND MENUS ................................................................................. 54

MS71X, MS810N/DN, MS811N/DN, MS812DN CONTROL PANEL ............................................................. 54

Buttons and Functions: MS71x, MS810n/dn, MS811n/dn, MS812dn ........................................... 54

MS810DE CONTROL PANEL .................................................................................................................... 56

Buttons and Functions: MS810de Control Panel ........................................................................... 56

MS812DE CONTROL PANEL .................................................................................................................... 57

Buttons and Functions: MS812de Control Panel ........................................................................... 57

Administrative Menu: MS71x/MS81x ............................................................................................. 58

MX710 CONTROL PANEL ........................................................................................................................ 59

Buttons and Functions: MX710 ...................................................................................................... 59

Home Screen: MX710 .................................................................................................................... 60

Home Screen Buttons: MX710 ...................................................................................................... 60

Administrative Menu: MX710 ......................................................................................................... 61

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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MX711/MX81X CONTROL PANEL ........................................................................................................... 62

Buttons and Functions: MX711/MX81x.......................................................................................... 62

Home Screen: MX711/MX81x ....................................................................................................... 63

Home Screen Buttons: MX711/MX81x .......................................................................................... 63

Administrative Menu: MX711/MX81x ............................................................................................. 65

SERVICE MENUS: MS71X/MS81X AND MX71X/MX81X ........................................................................... 66

SUPPLIES .................................................................................................................... 69

SUPPLY CHANGES AND KEY UPDATES .................................................................................................... 69

SUPPLY LIFE MESSAGING INFORMATION .................................................................................................. 70

Toner Cartridge Life Messaging ..................................................................................................... 70

Imaging Unit Life Messaging .......................................................................................................... 71

Fuser Maintenance Kit Life Messaging .......................................................................................... 72

How to Change Supply Life Messaging Settings ........................................................................... 73

Adjustable Supplies Alert Options .................................................................................................. 73

DETECTION OF NON-GENUINE SUPPLIES ................................................................................................. 74

TONER CARTRIDGES ............................................................................................................................... 75

MS71x and MS81x ......................................................................................................................... 75

MX71x and MX81x ......................................................................................................................... 75

Imaging Units: MX71x and MX81x ................................................................................................. 75

MAINTENANCE ITEMS .............................................................................................................................. 76

Automatic Document Feeder (ADF) Maintenance Kit: MX71x and MX81x ................................... 76

Fuser Maintenance Kit ................................................................................................................... 76

Roller Kit ......................................................................................................................................... 76

FUSER INFORMATION .............................................................................................................................. 77

Fuser Technology .......................................................................................................................... 77

Fuser Types ................................................................................................................................... 78

How to Determine the Correct Fuser Part Number ........................................................................ 80

How to Check the Fuser Type ....................................................................................................... 80

Checking the Fuser Type from the Front of the Printer ........................................................... 80

Checking the Fuser Type from the Rear of The Printer .......................................................... 81

Checking the Fuser Type through the Menu Settings Page ................................................... 82

Checking the Fuser Type through the Embedded Web Server (EWS) ................................... 83

HARDWARE SHIP AND STORE ................................................................................. 84

CARTRIDGE SHUTTER/PLUNGER.............................................................................................................. 84

BELT FUSER (MS810, MX710, MX810 SERIES) ...................................................................................... 84

HOT ROLL FUSER (MS710 SERIES) ........................................................................................................ 84

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FIRMWARE AND FUNCTIONALITY CHANGES ......................................................... 85

ERROR CODE FORMATTING ..................................................................................................................... 85

Decoding Paper Jam Sub-error Codes <.xx> ................................................................................ 85

AUTO REBOOT – ERROR RECOVERY ....................................................................................................... 86

Sample Generic Control Panel Messages after Auto Reboot........................................................ 87

SAFE MODE ............................................................................................................................................ 88

When Should Safe Mode be Enabled? .......................................................................................... 88

Configuration and Management ..................................................................................................... 89

Safe Mode Messaging ................................................................................................................... 89

Safe Mode Print Behavior .............................................................................................................. 90

RESTORE POINT ..................................................................................................................................... 90

OTHER FUNCTION HIGHLIGHTS ................................................................................................................ 91

EVENT LOG SUMMARY ............................................................................................................................ 93

COMPLEX PARTS AND PROCEDURES .................................................................... 94

CONTROL PANEL .............................................................................................................................. 95

CONTROLLER BOARD ................................................................................................................... 95

LASER PRINTHEAD .................................................................................................................. 98

MEDIA ALIGNER ROLLER ......................................................................................................... 98

ZERO INSERTION FORCE (ZIF) CONNECTORS ..................................................................................... 99

Horizontal Top Contact Connector ................................................................................................. 99

How to Remove a Cable from the Horizontal Top Contact Connector.................................... 99

Horizontal Bottom Contact Connector ......................................................................................... 101

Vertical Mount Contact Connector ............................................................................................... 103

How to Insert a Cable into the Vertical Mount Contact Connector ........................................ 103

Horizontal Sliding Contact Connector .......................................................................................... 104

LOW INSERTION FORCE (LIF) CONNECTOR ...................................................................................... 106

How to Insert a Cable into the LIF Connector ....................................................................... 106

MIRRORED NVRAM COMPONENTS ....................................................................................................... 107

Controller Board ................................................................................................................ 107

Control Panel ......................................................................................................................... 107

ADF SKEW ADJUSTMENT .......................................................................................................... 107

PACKAGE CONTENTS .............................................................................................. 108

MS71X/MS81X .................................................................................................................................... 108

MX71X/MX81X .................................................................................................................................... 108

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

For Training Purposes Only 11/19/2012

10

Laser Printer Naming Convention

Beginning of fall 2012, Lexmark changed the naming convention of its laser printers based on a 5-digit

identifier. The chart below outlines what each of these codes mean.

M

S

8

1

2

dn

“M” for monochrome and “C” for color laser

“S” for single-function and “X” for multifunction

Class: higher the number, greater level of performance and duty cycle

Gen: changes with each generation of product introduced in that class

Model: identifies the specific model within a class and generation

Suffix Convention

n

Network

d

Duplex

e

eTask

h

Hard Drive

x

High Capacity Input Tray

f

Finisher

m

Mailbox

t

Tray

p

Hole Punch

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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11

Product Lineup

The table below provides each model of the series.

Lexmark MS71x/MS81x

Model Name

Machine Type –

Model Number

Network

Duplex

Control Panel

Solutions

Enabled

MS710dn

1

4063-832

Yes

2.4” Color LCD

No

MS711dn

1

4063-835

Yes

No

MS810n

4063-210

Yes

No

MS810dn/dtn

4063-230

Yes

No

MS810de

4063-23E

Yes

4.3” Color Touch

Yes

MS811n

4063-410

Yes

No

2.4” Color LCD

No

MS811dn/dtn

4063-430

Yes

No

MS812dn/dtn

4063-630

Yes

No

MS812de

4063-63E

Yes

7.0” Color Touch

Yes

¹ This model is available by special order only or SPR.

Lexmark MX71x/MX81x

Model Name

Machine Type –

Model Number

Network

Duplex

Control Panel

Solutions

Enabled

MX710de 3

1

7463-032

Yes

7.0” Color Touch

Yes

MX710de 4

1

7463-036

Yes

MX710dhe 4

1

7463-037

Yes

MX711de 3

1

7463-232

Yes

10.2” Color Touch

Yes

MX711de 4

1

7463-236

Yes

MX711dhe 4

1

7463-237

Yes

MX810de

7463-436

Yes

MX811de

7463-636

Yes

MX812de

7463-836

Yes

¹ The number beside the model name indicates that the printer (4) has or (3) doesn’t have a Modem.

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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12

TLI, Type and Serial Number Location

MS71x/MS81x

MX71x/MX81x

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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13

Technical Information

Printer Specifications: MS71x/MS81x

MS710

MS711

MS810

MS811

MS812

Performance

Fuser Technology

Hot Roll Fuser

Belt Fuser

Print Engine

High-end, A4, Mono, Hot

Roll Fuser, 2-pc supply

(Toner Cartridge & IU)

High-end, A4, Mono, Instant on Belt Fuser,

2-pc supply (Toner Cartridge & IU)

Processor

800 MHz, Dual core

Memory

Standard Memory

512 MB DDR3

Max Memory

2.56 GB DDR3

Memory Options

1 GB and 2 GB SO-DIMMs available

204 pin, DDR3x32, SO-DIMM format

Optional Flash Memory

256MB

Hard Drive

Optional 160GB+

Connectivity

Standard

10BASE-T / 100BASE-TX / 1000BASE-T

USB Host - Front

Front USB-A 2.0 Host (low, full, high)

USB Host - Rear

Rear USB-A Host (low, full, high) - Only for models with e-Task

Option Slots

ISP Slots

2-slots: 1-ISP, 1-hard drive

Paper Handling

Paper Input (Standard)

250-Sheet

Tray + 100

MPF

550-Sheet

Tray + 100

MPF

550-Sheet Tray + 100-Sheet MPF

Paper Output (Standard)

550-Sheet Bin

Duplex

Internal, except for the MS810n & MS811n printer models

Other

Paper Feed Orientation

Short Edge-A4/Letter, Long Edge Fed A5

Security Jumper

Yes

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Duty Cycle: MS71x/MS81x

Printer Model

Recommended Monthly

Page Volume

1

Max Monthly Duty Cycle

2

MS710

4,000 Pages

250,000 Pages

MS711

6,000 Pages

275,000 Pages

MS810

3,000 - 20,000 Pages

250,000 Pages

MS811

5,000 - 30,000 Pages

275,000 Pages

MS812

5,000 - 50,000 Pages

300,000 Pages

¹ Recommended Monthly Page Volume is a range of pages that helps customers evaluate Lexmark’s

product offerings based on the average number of pages customers plan to print on the device each

month. Lexmark recommends that the number of pages per month be within the stated range for

optimum device performance, based on factors including: supplies replacement intervals, paper loading

intervals, speed, and typical customer usage.

² Maximum Monthly Duty Cycle is defined as the maximum number of pages a device could deliver in

a month using a multi-shift operation. This metric provides a comparison of robustness in relation to

other Lexmark printers and MFPs.

Print Speed: MS71x/MS81x

Media Size

Printer Models

MS710

MS711

MS810

MS811

MS812

Letter, Tray 1 (PPM)

50

55

63

70

A4, Tray 1 (PPM)

48

52

60

66

Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM),

based on resolution and media size. For media sizes smaller than A4 and Letter, throughput is reduced

to protect the printer from thermal damage. Speeds values can be up to and as fast as the rated

speeds above.

Time to First Print (TTFP): MS71x/MS81x

Printer Mode

Printer Models

MS710

MS711

MS810

MS811

MS812

Time from Ready Mode (sec)

8.0

4.8

4.4

4.0

Time from Sleep Mode (sec)

30 - 32

11.0

10.6

Duplex Time from Ready

Mode (sec)

TBD

10.3

9.4

8.7

Notes: Time to First Print (TTFP) is defined from when the job is sent (across USB) until the trailing

edge of the first Letter page exits into the standard bin. TTFP is measured using a moderate coverage

text page.

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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15

Media Options: MS71x/MS81x

 Terminology Change: What used to be Drawers are now called Trays. What used to be

Trays are now Tray Inserts.

 Tray Inserts are now offered as an option so that customers with space and/or budget

constraints can afford getting an additional paper tray (insert) to hold alternate media.

 The MS71x and MS81x Paper Handling and Furniture Options are not downwards

compatible.

 All media and furniture options for other current and legacy printers (T65x, T64x, etc.) are not

compatible with the MS710 and MS810 Series.

 Most media sizes can be fed via the standard and optional input trays, so the following input

options are no longer offered: Envelope Feeder, Special Media Trays (SPMTs) and

Universally Adjustable Trays (UATs). For challenging media, a special separator roller may

be available by special request only.

 The Duplex Unit is no longer offered as an external option.

The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available

at www.lexmark.com/multifunctionprinters.

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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Input Options: MS71x

250-Sheet & 550-Sheet Tray Insert

250-Sheet & 550-Sheet Tray

250-Sheet & 550-Sheet Lockable Tray

*Includes a built-in lock to protect costly or

sensitive media.

2100-Sheet Tray

*Requires a Caster Base.

Key Updates:

 A5 LEF from all input options

 A6 support for 250-Sheet & 550-Sheet Tray

 Zone sensing

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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Output Options: MS71x

Output Expander

*Holds approximately 500 sheets.

High Capacity Output Expander

*Holds approximately 1500 sheets.

4-Bin Mailbox

*Holds approximately 100 sheets per bin.

Staple Finisher

*Can staple a maximum of 50 sheets per set and

supports up to 500 sheets of unstapled paper.

Staple, Hole Punch Finisher

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Furniture Options: MS71x

Caster Base

Spacer

*Adds 4.3” to the height of the printer

Swivel Cabinet

*For elevation and additional storage (holds up to

6 reams of Letter, Legal or A4 sized paper or one

toner cartridge carton plus up to 3 reams of

paper).

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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Media Size Support: MS71x

Media Size1

550-Sheet Tray,

Integrated4

250-Sheet Tray

550-Sheet Tray

Multipurpose Feeder

2100-Sheet Tray

Duplex

Standard Output Bin

Output Expander

4-Bin Mailbox

High Capacity

Output Expander

Staple Finisher – output

bin/jogger

Staple Finisher – stapler

Staple, Hole

Punch Finisher

Stack/ jogger

Stapler

punch

A4 210 x 297mm (8.27 x 11.7 in.)

*

Letter 215.9 x 279.4mm (8.5 x 11 in.)

*

Legal 215.9 x 355.6mm (8.5 x 14 in.)

*

A5

3

long edge fed 210 x 148mm (8.27 x 5.83 in.)

*

A5

3

short edge fed 148 x 210mm (5.83 x 8.27 in.)

*

A6 105 x 148mm (4.13 x 5.83 in.)

*

JIS B5 182 x 257mm (7.17 x 10.1 in.)

*

Executive 184.2 x 266.7mm (7.25 x 10.5 in.)

*

Oficio 216 x 340mm (8.5 x 13.39 in.)

*

Folio 216 x 330mm (8.5 x 13 in.)

*

Statement 139.7 x 215.9mm (5.5 x 8.5 in.)

*

Universal

105 x 148mm to 215.9 x 355.6mm

(4.13 x 5.83in to 8.5 x 14in)

*

70 x 127mm to 215.9 x 355.6mm

(2.8 x 5in to 8.5 x 14in)

*

7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.)

NOT COMPATIBLE

9 Envelope 98.4x225.4mm (3.875x8.9 in.)

10 Envelope 104.8x241.3mm (4.12x9.5 in.)

DL Envelope 110x220mm (4.33x8.66 in.)

C5 Envelope 162x229mm (6.38x9.0 in.)

B5 Envelope 176x250mm (6.93x9.84 in.)

Other Envelope

2

98.4 x 162mm to 176 x 250mm

(3.87 x 6.38in to 6.93 x 9.84in)

Note: This series of printers does not support Envelopes.

1

If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the

rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the

Configuration Menu if your paper size does not appear.

2

A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5.

Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

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Input Options: MS81x

250-Sheet & 550-Sheet Tray Insert

250-Sheet & 550-Sheet Tray

250-Sheet & 550-Sheet Lockable Tray

*Includes a built-in lock to protect costly or

sensitive media.

2100-Sheet Tray

*Requires a Caster Base.

Key Updates:

 A5 LEF from all input options

 A6 support for 250-Sheet & 550-Sheet Tray

 Zone sensing

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