Aastra 55I Training

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OneSolutions Hosted IP PBX

Aastra IP Phone Training

Download the Service User Guides at:

http://www.onecommunications.com/knowledgecenter.aspx?id=4704

2

Agenda

Topic

1.

IPPhoneUsage

2.

VoiceMailSetup

3.CommPortalAccess

4.

AdditionalSupport

5.PremiumSeatFeatures

3

AastraIPPhone

4

IPPhoneFeatures(Left)

Feature Phone

Hang‐up/End

acall

Press“Goodbye”.

Options/

Settings

Thisisanadministratorkey.Press“Options”

thenenterpasswordandpress“Enter”

soft

key.

Placeacallon

Hold

Press“Hold”.

Redial Press“Redial”.UseUp/DownNavigation

buttontoselectnumber.Lifthandsetor

press“Dial”

softkeytoplacecall.

Volume Pressleftaudiobuttontodecreasevolume

andrightaudiobuttontoincreasevolume.

5

IPPhoneFeatures(Right)

Feature Phone

Makingacall 1.

Lifthandsetanddial.Or,

2.

Pressalinekey“Line1”

anddial.Or,

3.

Press“Speaker/Headset”

anddial.

Lines TheIPPhonehasuptofourlines(L1‐L4)to

makeandreceivecallstoyourtelephone

number.

Thelinekeywillchangecolorwheninuse

(flashingredwhenacallisincoming,red

wheninuseandgreenwhennotinuse.)

Speaker Press“Speaker/Headset”.

Mute Press“Mute”.

6

IPPhoneFeatures(Top)

Feature Phone

VoiceMail Press“Voicemail”.

CallList Press“CallList”

toviewalistofcallers.UseUp/DownNavigation

buttontoselectnumber.Press“Dial”

softkeytoplacecall.If

using‘9’

foranexternalline,click“Edit”

andinsertthe‘9’

before

pressingdial.

Directory Press“Directory”

toviewalistofextensionsintheBusiness

Group.Youcanaddnumberstothedirectoryusingthe“copy”

softkeyontheIPPhone.Thereisnoimportfeature.

DoNotDisturb

(DND)

Press“DND”

andtheredlightindicatorwillappear.Callerswill

automaticallybesenttovoicemail.Toremovepress“DND”.

Download the 55i Label Template for the top of the phone at:

http://www.onecommunications.com/support

7

IPPhoneFeatures(Middle)

Feature Phone

Dial Todial,thephonemustbeoffthehook.Press“Dial”

softkeytoplacea

call.

3Way

Conference

Toconference,thephonemustalreadybeconnectedtoacall.

Press“Conf”

softkeyandenterthephonenumberofthepartyyouwish

toconferencein.Press“Conf”

softkeytoconnectallparties.

Transfer Totransfer,thephonemustalreadybeconnectedtoacall.

BlindTransfer Press“Xfer”

softkeyandenterphonenumber.Press“Xfer”

againto

blindtransfer.Ifleftunanswered,thecallwillberoutedtovoicemail.

Announced

Transfer

Press“Xfer”

softkeyandenterphonenumber.Speaktocallrecipient

andthenpressthe“Xfer”

softkey.Iftherecipientwantsthecalltogoto

voicemail,heorshemustpressthe“DND”

softkeypriortohangingup.

8

VoiceMailSetup

This will take about 2 minutes

1.

ClickthevoicemailbuttonontheIPPhone.

2.

Followthevoicepromptstosetupyourvoicemail.

•

Recordyourname.

•

SetyourvoicemailPIN(6‐20digitslong)whichisalsousedforthe

CommPortal.

–

Thepincannotbeanypartofthetelephonenumber

–

Thepincannotbeasequenceofnumbers(not123456)

–

Thepincannotrepeatanynumbermorethantwo(2)times(not

5551234)

•

Recordapersonalgreetingorkeepthestandardgreetingwithyour

recordedname.

Note:Afterinitialsetup,youcanaccessyourvoicemailremotelybydialing

yourphonenumberandpressingthe‘*’

button.

9

VoiceMailTree

10

VoiceMailtoE‐mail

Note: A one minute message is about 400-500 Kb.

11

CommPortalAccess

•

TheCommPortal*isawebtoolwhichallowsyouto

viewmissedcalls,listentovoicemailmessages,view

contacts,andsetuprulestohandleyourcalls.

•

AccesstotheCommPortalisavailablefromany

locationwithInternetconnectivity.

–

Gotohttps://hostedpbx.onecommunications.com.

–

Enteryour10‐digitphonenumber.

–

EnterthePINthatyoucreatedwhenyousetupyourvoice

mail.

*SystemrequirementsarelistedintheQuickStartGuide.

12

“Tabs”

1.

Dashboard:

providesa

quickviewofthemost

commonfunctions.

2.

Messages&Calls:

provides

callhistory.

3.

Contacts:

providesa

methodforstoringand

retrievingcontactdetails.

4.

CallManager:

allows

customertomanagehow

incomingcallsarehandled.

5.

Settings:

providesaccessto

callservicesettings.

CommPortalDemo

•

The“Tabs”

(topline)providenavigationtothekeyfeatures.

13

CommPortalStandard

Buttons

•

Belowthenavigation“Tabs”

thereareseveralstandard

buttonslocatedontherightsideofthepage.

Button CommPortalFunction

ClicktoDialallowsyoutoenteraphonenumberthatwillbecalledfrom

yourIPphone.

LogoutexitstheCommPortal.Youareautomaticallyloggedoutafter30

minutesofinactivity.

Refreshupdatesthepagewithrecentphoneandmessageactivity.

14

OnlineHelp

•

Thehelpbuttonprovides

immediateanswersto

questionsrelatedto

availablefeatures.

•

Theinformationprovided

willchangebasedonthe

“Tab”

youareviewing.

15

•

Visitwww.onecommunications.com/support

toaccessHostedIPPBXuser guides.

•

Dial1.800.962.2488(listedintheQuickStart

Guide)forCustomerServiceissues.

16

PremiumSeatFeatures

•

CommPortalAssistant(CommAssistant)ToolBar*

–

Microsoft

®

OutlookIntegrationallowsyoutosynchronizecontactsand

usetheexisting“CallContact”

button.

–

ToasterPop‐upprovidesanindicationthatanewmessagehas

arrived.

•

RemoteClicktoDialallowsyoutousearemotetelephoneto

makecallsandcallerIDdisplaysyourIPphonenumber.

•

FindMe/FollowMeisasubscriberlocationservicefor

incomingcalls.

•

IncomingCallManagerisacallhandlingservice.

*SystemrequirementsarelistedinthePremiumSeatQuickStartGuide.

17

CommAssistantToolBar

•

TheCommAssistantToolBarisathinsoftwareclientwhich

runsonyourPCandoffersconvenientaccessintoyour

account.

1.

GototheSettingstabandchooseCommPortalAssistant.

2.

DownloadtheToolBar.

18

1.

ClicktheToolBaricononyourTaskbarat

thebottomrightcornerofyourscreen.

2.

SelectConfigureCommAssistant.

CommAssistantToolBar

19

ToolBarSettings

•

OntheGeneraltab,enter

theCommPortal

credentialsandProxy

configurationsettingsas

shown.

•

TheOptionssettingscan

besetbasedonyour

personalpreferences.

20

ToolBarUsage

•

Youcanviewthe

Dashboardbyclickingthe

ToolBaricononyour

TaskbarandselectOpen

Dashboard.

•

Youcanusethe

CommAssistantdrop‐

downtoplaceorforward

calls,applyrules,

configureschedules,and

more.

Aastra 55I Training

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