Astra 6867i User manual

Brand: Astra

Model: 6867i

Category: Mobile phones

Type: User manual

Astra 6867i

The Astra 6867i is a versatile and feature-rich IP phone designed to meet the communication needs of modern businesses. With its intuitive user interface and advanced call handling capabilities, the Astra 6867i empowers users to manage their calls efficiently and effectively.

Key features of the Astra 6867i include:

Multi-line support: The phone supports up to four lines, allowing users to handle multiple calls simultaneously. Each line has a dedicated LED indicator, providing clear visibility of call status.
Advanced call handling: The Astra 6867i offers a range of call handling features, including call hold, call transfer, and three-way conferencing. These features enable users to manage their calls seamlessly and collaborate effectively with colleagues and clients.

Astra 6867i

Key features of the Astra 6867i include:

Multi-line support: The phone supports up to four lines, allowing users to handle multiple calls simultaneously. Each line has a dedicated LED indicator, providing clear visibility of call status.
Advanced call handling: The Astra 6867i offers a range of call handling features, including call hold, call transfer, and three-way conferencing. These features enable users to manage their calls seamlessly and collaborate effectively with colleagues and clients.

Key Descriptions

Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List,

without saving changes

Hold Key - Places an active call on hold. To retrieve a held call, press the Hold key again or press the

Pickup softkey offered on the display.

Options Key - Accesses allowable user definable options to customize your phone to your specific needs. If

Advanced setting adjustments are necessary please contact our support team to assist with this request.

Mute Key - Mutes the microphone so that your caller cannot hear you (the light indicator flashes when the

microphone is on mute).

Volume Controls - Adjusts the volume for the handset, ringer, and handsfree speakerphone.

Callers List Key - Accesses a list of the last 200 calls received. (If Equipped)

Redial Key - Accesses a list of the last 100 previously dialed numbers. Pressing the Redial key twice redials

the last dialed number. (If Equipped)

L1 L2 L3 L4 - Line/Call Appearance Keys - Connects you to a line or call. The Aastra 6867i IP phone has four

default Line keys, each with LED indicator lights.

Speaker/Headset Key - Transfers the active call to the speaker or headset, allowing hands-free use of the

phone.

Directory Key - Accesses a directory of names and phone numbers (stored in alphabetical order).

Xfer/Transfer Key - Transfers the active call to another number.

Conf/3Way Conferencing Key – Allows three people to connect on an active call

Navigation Keys/Select Button - Multi-directional navigation keys allow you to navigate through the

phone’s user interface. Pressing the center Select button selects/sets options and performs various actions (such

as dialing out when in the Directory, Callers, and Redial Lists).

Aastra 6867i

Features

Basic Call Handling Features

Making a Call

1. Dial the complete number from the keypad.

2. Lift the hand set, press a Line/Call Appearance Key or the Speaker Key.

1. Lift the hand set.

2. Dial the complete number from the keypad.

3. To send the call immediately, press # or just wait for the call to connect.

Answering a Call

 Lift the handset OR

 For hands-free operation, press the Speaker Key or Line/Call Appearance Key for the incoming call.

Redialing

 To call the most recently dialed number, press the Redial Key twice OR

 To call a previously dialed number:

1. Press the Redial Key once.

2. Use the Navigation Keys to scroll to the desired number.

3. Press the Select button or lift the hand set or press the Speaker Key or Line/Call Appearance

Key.

Ending a Call

To end a call, replace the handset OR press the Good Bye Key OR press the Drop soft key.

Advanced Call Handling Features

Call Hold

1. To put a call on hold, press the Hold Key.

2. To retrieve the call, press the Hold Key again or press the flashing Line/Call Appearance Key.

Call Waiting

1. Press the flashing Line/Call Appearance Key - the original call will automatically be placed on hold.

2. Toggle between the calls by pressing the Line/Call Appearance Key of each call.

3 Way Conferencing

1. When in a regular call, press the Conference Key.

2. Dial the person you want to join your call and press #.

3. Once this person has answered, press the Conference Key again to set up the three way call.

Call Transfer – Unannounced (Blind)

1. Answer the call.

2. Press the Transfer Key – this places the current call on hold.

3. Dial the number of the person you want to transfer the call to and press the Transfer Key again.

Call Transfer – Announced (Warm Transfer)

1. Answer the call.

2. Press the Transfer Key – this places the current call on hold.

3. Dial the number of the person you want to transfer the call to and press #.

4. Announce the caller.

5. Press the Transfer Key again.

Call Transfer – Directly to Voicemail

1. Answer the call.

2. Press the Transfer Key – this places the current call on hold.

3. Dial the assigned Voicemail trigger digit followed by the extension number you want to transfer the call to.

4. Press the Transfer Key again.

Call Transfer – Directly to a Monitored Extension (Blind - Side Car Appearance)

1. Answer the call.

2. Press the side car key of the monitored extension you want to transfer the call to.

Call Forwarding

Your phone system supports different types of Call Forwarding: Immediate, Busy, and No Answer.

To enable and disable call forwarding:

 Go to the Call Manager Tab in CommPortal

 Using the Phone:

 Dial the Enable code for the type of call forwarding you want to set up followed by the number you

wish to forward calls to.

 To disable call forwarding, dial the Disable code for that type of call forwarding.

Type of forwarding

Enable Code

Disable Code

Immediate

*72

*73

Busy

*90

*91

No Answer

*92

*93

2 Way Intercom

1. Press the Icom soft Key.

2. Enter the extension number of the person you wish to intercom and press #.

3. After a tone, your phone automatically connects with the remote extension and you can speak to each

other through your speakers or you can pick up the handset.

4. To cancel intercom, hang up the phone, press the Goodbye Key or press or the Cancel soft key.

Call Park

 To Park an active call:

1. Press the Transfer Key

2. Dial *53# and wait for the switch to tell you which park orbit the call was placed in

3. Press Transfer Key again to complete the park.

 To pick up a parked call: Dial *54XXX (where XXX is the park orbit number).

Enhanced Call Park

Enhanced call park functionality can be assigned to one or more of your soft keys (one for each orbit assigned).

To park an active call, simply press the button of an available park key. To retrieve the call, simply press the park

key from any phone. This call can also be retrieve from any phone in the business group by following directions

under Call Park above.

DND – Do Not Disturb

 To activate Do Not Disturb which forwards all calls to Voicemail, dial *78.

 To deactivate DND, dial *79.

Please note: DND can also be activated and deactivated in your CommPortal web interface.

Voicemail

When you have one or more unheard voice messages, your phone will display a flashing red light in the upper

right hand corner.

 To access voicemail:

1. Lift the hand set

2. Press the Voicemail soft key or Dial *99#

3. Enter your Voicemail PIN and press #

 From the Voicemail main menu:

o To listen to your voice messages, Press 1

o To work with your greetings, Press 3

o To change mailbox settings, Press 4

 While listening to a message:

o To replay the message, Press 1

o To save the message, Press 2

o To delete the message, Press 3

Please Note: You may also access your voicemail visually using your CommPortal web interface

CommPortal

CommPortal gives you a powerful and easy-to-use web interface for your phone settings.

Logging In:

1. Go to https://myphone.ptldme.fpviper.com

2. Enter your 10-digit phone number

3. Enter your password

Dashboard Page

The dashboard displays new voice messages, recently received and missed calls, contacts, and settings you

have applied to your phone.

Messages & Calls Page

 The Messages tab displays new and saved voice messages. You can play, delete, or mark a message as

heard/unheard, among other actions.

 Missed Calls, Dialed Calls, and Received Calls tabs show you all your recent call activity.

Call Manager Page

 The Summary tab of Call Manager provides a description of what will happen to your incoming calls.

 Other tabs (or options on the Call Manager tab, depending upon seat type) allow you to change the settings

of your call coverage, including Call Forwarding, Do Not Disturb, and SimRing

Settings Page

From the Settings page, you can manage your account security, phone settings, and set up voicemail to email,

among other features.

 Change Password

1. Go to Settings page

2. In the Security section, click on the change link

3. Enter your current password

4. Enter your new password

5. Re-Enter your new password to Confirm

6. Click the Confirm button

 Change E911 Address

Initial E911 address records are established by FairPoint at the time of installation based on the location your

phone was installed. If you chose to relocate a phone, it is your responsibility to update the address.

1. Go to the Settings page.

2. Click on the set location link

3. Enter the address you have moved your phone to then click the Update Address button.

4. Entry of a valid address will result in a blue “success message”. An unrecognized address will result in a

red “failure” message.

Do not use this phone for emergency 911 calls until you have programmed a valid address.

 Configure Your Phone

1. Go to the Settings page.

2. Under Devices, click on the set keys link.

3. At the Manage Your Phone page, click the Edit button to view and update your phone’s configuration.

 Set up Voicemail to Email

1. On the Settings page, go to the Messages tab.

2. Under the General section of the Messages tab, do the following:

a. Click the link to add email address

b. Enter your email address and click the Add button

c. Check the check box next to Forward messages as emails

d. If you want to continue to receive message waiting indicator light on your phone, check the check

box next to Leave original in Inbox

e. Click the Apply button.

For additional Hosted PBX Feature, Voice Mail and CommPortal instructions please visit our web resource page

at www.fairpoint.com/hostedpbx

Trouble Reporting

For technical assistance or trouble reporting please contact your assigned Business Group Administrator to attempt local

resolution. If your Administrator is unable to resolve, please call 855-588-9300 or email your trouble to

managedservices@fairpoint.com

FOR YOUR

REFERENCE

Your phone number

Your extension

Code to dial an external number

Conferencing Access Number

Conferencing moderator code

Conferencing participant code

Your administrator

You administrator’s phone number

Astra 6867i User manual

Brand: Astra

Model: 6867i

Category: Mobile phones

Type: User manual

Astra 6867i

Key features of the Astra 6867i include:

Multi-line support: The phone supports up to four lines, allowing users to handle multiple calls simultaneously. Each line has a dedicated LED indicator, providing clear visibility of call status.
Advanced call handling: The Astra 6867i offers a range of call handling features, including call hold, call transfer, and three-way conferencing. These features enable users to manage their calls seamlessly and collaborate effectively with colleagues and clients.

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Astra 6867i User manual

Astra 6867i User manual

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