Polycom Polycom VVX 600 User manual

Brand: Polycom

Model: Polycom VVX 600

Category: Telephones

Type: User manual

Polycom Polycom VVX 600 is a feature-rich business phone designed to enhance your communication experience. With its user-friendly interface and advanced capabilities, you can easily make calls, manage multiple lines, and collaborate with colleagues. Utilize the green phone key for quick dialing, preventing call delays. Activate and deactivate call forwarding using simple dialing codes. Easily initiate outbound calls using various methods, including the numeric keypad, speakerphone, or headset.

Polycom VVX 600

User Guide

Customer Care

1-855-EL-CARE-1 (352-2731) | www.earthlinkbusiness.com/hostedservice

Highlights

• Use Green phone (Soft Key) (Green key to the right of number) to make all calls

(Prevents approx. 5 Second Delay)

• Soft Keys & Dynamic Labels (change as you progress through a call)

• Call Forward — Activate: Use Dialing Code *72 + Extension or 10-Digit number + “Send” (soft key)

• Call Forward — De-Activate: Use *73 + “Send” (soft key) to Deactivate

(Not available to premium seats please use CommPortal)

Make Outbound Call

• Pick Up receiver and dial Extension or 10-Digit Number. Use Green phone (Soft Key) (Green key to the right

of number) to make all calls (Prevents approx. 5 Second Delay)

• Enter Extension or 10-Digit Number + Green phone (Soft Key) (Green key to the right of number)

• Enter Extension or 10-Digit Number + Speaker phone Hard Key (Call will be placed on speaker phone)

• Enter Extension or 10-Digit Number + Headset Hard Key (Call will be placed on Headset if installed)

• “Redial” (Soft Key): To call previous number(s) dialed

Answering Incoming Call

• Pick up receiver

• Press “Answer” (Soft Key) (answers call on speaker phone)

• “Silence” (Soft Key) (Ends audio alerting)

• Use Speaker Key or Headset Key (if using compatible headset)

Handling Multiple Calls:

• When 2nd call comes in, touch Green Answer button.

• After 4 rings screen will show both existing call and ringing call.

• Touch incoming call to highlight 2nd call.

• Press the “Answer” (Soft Key) which will place 1st caller on automatic hold.

• You are now connected to 2nd caller.

To Resume 1st Call:

• Touch to highlight the call you wish to resume

• Press “Resume” (Soft Key)

Group Call Pickup Dialing Code

(Pick up another handset that is ringing within designated call group)

• Enter *11 + “Dial” (soft key) (Remember, the BG Administrator must establish the pick-up group prior in order

to be able to use this function)

• Press “Hold” (soft key)to place Caller on Hold

• “Hold” appears to the left of call that is held on LCD screen

• Press “Resume” (soft key) to Take Caller O of Hold

Transfer Call

Blind Transfer:

• Press “Transfer” (soft key) on the touch display

• Caller placed on Hold Automatically

• Press “Blind” (Soft Key) that appears on touch display

• Enter an Extension or 10-Digit External Number for call to be transferred to

• Press Green phone (Soft Key) (Green key to the right of number) to complete transfer or wait 5 seconds

Announced Transfer:

• Press “Transfer” (Soft key) on the touch display.

• Enter Extension or 10-Digit Number for call to be transferred to

• Press Green phone (Soft Key) (Green key to the right of number) to complete transfer or wait 5 seconds

• Wait till caller picks up and Announce Caller (If caller does not pick up press cancel)

• Press “Transfer” (Soft Key) a 2nd time

Announced Transfer to Someone Not Available:

• Press “Cancel” (Soft Key) to end transfer process & then press “Pick Up” (Soft Key) to resume with caller.

Conference Call (3-Way Calling)

• After talking with 1st party, Press “Conference” (Soft key) on bottom of display

• The 1st party is automatically placed on hold

• Dial a 2nd number. When 2nd Party Answers, Press “Conference” (Soft Key) on bottom of display to start

3-Person Conference Call.

• LCD Screen Displays “Active Conference” when Conference Call is in progress.

If 2nd Called Party Does Not Answer:

• Press “Cancel” (Soft key) on display to end Conference Call;

• Caller will automatically be picked up to talk.

• “Split” (Soft Key): Places both parties on Hold

• Touch the call on the screen to talk to one party by pressing “Resume” (Soft key) while other party remains on Hold.

To Join all Parties in Conference Call:

• Press “Join” (Soft Key) in order to start 3 way conference call with existing active calls

• Hang Up … Both Calls Drop — Terminates Conference Call

Useful Handset Keys

• DND (settings menu) Do Not Disturb:

• To Activate — Press “Do Not Disturb” (DND) Key on Display (“Do Not Disturb” display icon displays on line).

• To Deactivate — Press “Do Not Disturb” (DND) Key again on Display (or the Press on status bar at top of

phone) (Green check appears on line when deactivated) {Home View}

• Redial: Press redial to dial the last number called (Line View)

• Messages: Brings up message center. Touch Message center option to connect to voicemail. (Home View)

• Applications: This button has many features (Home View)

• Call lists: Shows 10 most recent calls

• Contacts: displays all contacts in your Business Group. Also adds entries from your individual CommPortal.

• Dialed Call List: Shows 10 most recent dialed calls

Customer Care

1-855-EL-CARE-1 (352-2731) | www.earthlinkbusiness.com/hostedservice

Intercom Dialing

Intercom (Soft Key):

• Press Home Key to access Icons

• Press Intercom ICON

• Enter Extension for the party you wish to reach. Call will connect 2 way audio automatically

Touch Screen

Polycom VVX 600

Volume

Home Key

Headset

Speaker phone

Mute

Polycom Polycom VVX 600 User manual

Brand: Polycom

Model: Polycom VVX 600

Category: Telephones

Type: User manual

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Polycom Polycom VVX 600 User manual

Polycom Polycom VVX 600 User manual

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