Intergraph InterServe 8000 Setup Manual

Brand: Intergraph

Model: InterServe 8000

Category: Motherboards

Type: Setup Manual

InterServe 8000

System Setup

November 1997

DHA023110

Warranties and Liabilities

The information and the software discussed in this document are subject to change without notice and

should not be considered commitments by Intergraph Corporation. Intergraph Corporation assumes no

responsibility for any errors in this document.

The software discussed in this document is furnished under a license and may be used or copied only in

accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or

reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.

All warranties given by Intergraph Corporation about equipment or software are set forth in your purchase

contract, and nothing stated in, or implied by, this document or its contents shall be considered or deemed

a modification or amendment of such warranties.

 1997, Intergraph Corporation including this documentation, and any software and its file formats and

software license agreement; contains confidential and proprietary information of Intergraph and/or other

third parties which is protected by copyright, trade secret and trademark law and may not be provided or

otherwise made available without prior written authorization.

Restricted Rights Legend

Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in

subdivision (c)(1)(ii) of the rights in technical data and computer software clause at DFARS 252.227-

7013. Unpublished rights reserved under the copyright laws of the United States.

Intergraph Corporation, Huntsville AL 35894-0001

Trademarks

Intergraph and the Intergraph logo are registered trademarks of Intergraph Corporation. InterServe  is

a trademark of Intergraph Corporation.

Microsoft, Windows, and the Microsoft logo are registered trademarks of Microsoft Corporation.

Windows NT is a trademark of Microsoft Corporation.

Other brands and product names are trademarks of their respective owners.

Product ID

The product ID information is located on the back of the base unit.

Power Input Rating

The power input rating is stated in the “Specifications” and “Power Supply” sections of the online System

Introduction.

FCC/DOC Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant

to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates,

uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance

with the instruction manual, it may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference in which case the

user will be required to correct the interference at his own expense.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus

set out in the Radio Interference Regulations of the Canadian Department of Communications.

Warnings

Changes or modifications made to the system that are not approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use

a tool for purposes other than instructed.

There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the

same or equivalent type as recommended by the manufacturer. Dispose of used batteries according to the

manufacturer’s instructions.

There are no user serviceable parts in the power supply. Refer all servicing of the power supply to

qualified service personnel.

Only qualified service personnel should attempt to perform any service-related procedures on the system.

Notes

This device is designed and manufactured to comply with approved safety standards for information

processing and business equipment.

Read all safety and operating instructions before using the equipment. Keep these instructions for future

reference. Follow all warnings on the equipment or in the operating instructions.

Contents

Preface...............................................................................................................................ix

About This Document.........................................................................................................ix

Document Conventions........................................................................................................x

Finding Operating System Information ................................................................................x

Finding System Hardware Information.................................................................................x

Learning About System Ergonomics ...................................................................................xi

Finding Intergraph on the Internet ......................................................................................xi

Getting Telephone Support ................................................................................................xii

Using the Intergraph Bulletin Board Service ......................................................................xii

Using the Intergraph FAXLink .........................................................................................xiii

1 Installing the System......................................................................................................1

Before You Begin.................................................................................................................2

Understanding Power Requirements.....................................................................................2

Unpacking the Equipment.................................................................................................... 3

Placing the System............................................................................................................... 4

Setting Up the Deskside System...........................................................................................5

Installing the System into a Rack .........................................................................................6

Prepare the System.................................................................................................6

Install the System................................................................................................... 8

Connecting the Cables ....................................................................................................... 11

Installing Disk Drives ........................................................................................................ 14

Install and Label the Disk Drives.......................................................................... 16

Additional Information......................................................................................... 20

Checking the System.......................................................................................................... 21

What’s Next?..................................................................................................................... 21

Use the System in its Default Setup ...................................................................... 21

Reload the Operating System................................................................................ 22

Reconfigure the RAID Drives............................................................................... 22

2 Setting Up the System Software...................................................................................23

Preparing for Setup ............................................................................................................ 24

Starting the System ............................................................................................................ 25

Going Through Setup......................................................................................................... 26

Using the Welcome Dialog................................................................................................. 27

Creating Backup Diskettes.................................................................................... 27

Creating an Emergency Repair Disk..................................................................... 29

Reviewing the System Introduction....................................................................... 29

Finding Customer Support Information ................................................................ 30

About InterSite..................................................................................................... 30

What’s Next?..................................................................................................................... 32

3 Configuring the System.................................................................................................33

Configuring the Video Display ...........................................................................................34

Changing the Default Video Display Driver ..........................................................34

Correcting Video Display Problems.......................................................................34

Installing MegaRAID Power Console Software...................................................................35

Configuring Additional Drives for the RAID Disk Array ....................................................36

Basic RAID Hardware Information.......................................................................36

Standard RAID Disk Drives Configuration ...........................................................37

Additional RAID Disk Drives Configuration.........................................................39

Ensuring Correct PC Card Hard Disk Operation .................................................................40

Installing and Configuring LanSafe UPS Software..............................................................41

Disabling Command Queuing.............................................................................................42

Installing QFE Update Software .........................................................................................42

Creating an Emergency Repair Disk ...................................................................................43

Installing the InterSite Server Monitor ................................................................................43

Getting Operating System Updates .....................................................................................43

4 Using the System...........................................................................................................45

Starting and Stopping the System .......................................................................................46

System Alert.......................................................................................................................47

LCD Screen........................................................................................................................50

Startup Messages ..................................................................................................51

System Status Information ....................................................................................53

RAID Status Information ......................................................................................54

System Status Menus..........................................................................................................55

Entering a Password when Prompted ....................................................................55

Enable and Disable the Intruder Alert ...................................................................56

Configure the Audible Alarm Operation................................................................56

View the Internal Temperatures or Change the Temperature Scale ........................57

View the Fan Status ..............................................................................................58

View the Power Supply Status...............................................................................58

View the Voltage Status........................................................................................60

View the System Power Status..............................................................................61

View Processor Board Information........................................................................61

View Processor (CPU) Information.......................................................................62

View General Memory Information.......................................................................62

View SIMM Socket Information...........................................................................63

View I/O Expansion Board Information ................................................................63

View Expansion Slot Information .........................................................................64

View Power Distribution Board Information .........................................................64

View I/O Connector Board Information ................................................................64

View LCD Board Information...............................................................................65

Set the System Clock (RTC)..................................................................................65

Set the System Monitor Firmware Password..........................................................66

Change the Polling Interval...................................................................................66

vii

Change the Ambient Heat Threshold .................................................................... 67

View the State of the System Monitor Firmware when Last Rebooted................... 68

Manually Reboot the System Monitor Firmware................................................... 68

RAID Section Menus......................................................................................................... 68

Turn Off the RAID Alarm .................................................................................... 69

View RAID Confguration Information ................................................................. 70

View the Last POST Results................................................................................. 70

View the Internal Temperature ............................................................................. 70

View SCSI ID Information................................................................................... 70

View the Internal Heat Threshold......................................................................... 71

Status LEDs....................................................................................................................... 71

Disk Activity LEDs............................................................................................................ 73

Additional User Information .............................................................................................. 73

5 Configuring the BIOS................................................................................................... 75

Basic Input Output System (BIOS)..................................................................................... 76

Starting AMIBIOS Setup ................................................................................................... 76

Setup Menu........................................................................................................................ 77

Standard............................................................................................................... 77

Advanced............................................................................................................. 79

Chipset................................................................................................................. 82

PCI/PnP ............................................................................................................... 83

Peripheral............................................................................................................. 85

Security Menu.................................................................................................................... 87

Supervisor Password............................................................................................. 87

User Password...................................................................................................... 87

Changing or Removing the BIOS Password.......................................................... 88

Anti-Virus............................................................................................................ 88

Utility Menu ...................................................................................................................... 88

Language ............................................................................................................. 89

Detect IDE ........................................................................................................... 89

Default Menu..................................................................................................................... 89

Original................................................................................................................ 89

Optimal................................................................................................................ 90

Fail-safe............................................................................................................... 90

Reprogramming the BIOS.................................................................................................. 91

Changing the System Boot Sequence.................................................................................. 92

Assigning System Resources for Option Cards................................................................... 93

Summary of Optimal and Fail-safe Settings ....................................................................... 94

6 Troubleshooting............................................................................................................ 97

Checking the System.......................................................................................................... 98

System Boot and Restart Errors.......................................................................................... 99

Series of beeps and error message displays........................................................... 99

One or more RAID controllers is not recognized ................................................ 100

Does not boot from drive A (floppy) or other expected boot device...................... 100

viii

Incorrect number of processors display................................................................100

Total amount of memory does not display...........................................................101

DMA bus timeout message displays....................................................................101

I/O card parity error message displays.................................................................101

“Invalid configuration information for SLOT XX” message displays...................101

“Battery voltage low” message displays...............................................................102

Floppy disk drive is not recognized.....................................................................102

CD-ROM drive is not recognized........................................................................102

LCD Screen Remains Blank and Alarm Continuously Sounds.............................102

LCD Screen Reports a Failure Status ................................................................................103

Temperature Status is HOT.................................................................................103

Voltage Status is FAIL........................................................................................103

Power Supply Status is WARN or FAIL..............................................................104

Peripheral Drive Errors.....................................................................................................104

CD-ROM drive LEDs do not light when system power is on...............................104

Floppy disk drive LEDs do not light when system power is on ............................104

Additional Errors..............................................................................................................104

Date and time information on LCD screen does not display.................................104

System loses BIOS configuration information.....................................................105

7 Installing System Software .........................................................................................107

Before You Begin.............................................................................................................108

System Software Products.................................................................................................108

Installing Windows NT Server 4.0....................................................................................109

Getting Operating System Updates ...................................................................................110

A System Power.............................................................................................................111

Index................................................................................................................................113

Returned Goods Authorization (RGA) Form

Warranty Procedure

Repair Depot Address Labels

Preface

The InterServe 8000 System Setup contains information for setting up and configuring your

InterServe™ 8000 server.

About This Document

The InterServe 8000 System Setup is organized as follows:

Chapter 1, “Installing a Deskside System,” provides instructions for setting up a

deskside system or rack-mount system, and installing disk drives.

Chapter 2, “Setting Up the System Software,” describes starting the system for the first

time, going through Windows NT Setup, and using the Welcome dialog.

Chapter 3, “Configuring the System,” describes configuring the system with Windows

NT Server and other software provided by Intergraph.

Chapter 4, “Using the System,” describes how to start, stop, and restart the system. It

also describes how to use the system alerts, LCD screen, system status menus, RAID

section menus, and the status LEDs.

Chapter 5, “Configuring the BIOS,” describes how to use AMIBIOS Setup, reprogram

the BIOS, change the system boot sequence, and assign system resources for option

cards.

Chapter 6, “Troubleshooting,” provides a list of system problems and ways to correct

them.

Chapter 7, “Installing System Software,” provides information you will need to install

the operating system and associated system software.

Appendix A, “System Power,” provides system power information, such as operating

voltages, rated current and rated load.

Document Conventions

Bold Commands, words, or characters that you key in literally.

Italic Variable values that you supply, or cross-references.

Monospace Output displayed on the screen.

SMALL CAPS Key names on the keyboard, such as D, ALT or F3, and names

of files and directories. You can type filenames and directory

names in the dialog boxes or the command line in lowercase

unless directed otherwise.

CTRL+DPress a key while simultaneously pressing another key; for

example, press CTRL and D simultaneously.

Finding Operating System Information

For more detailed information on the Windows NT Server 4.0 operating system, refer to the

printed and online Microsoft documentation delivered with the system:

For information on installing and using Windows NT Server, refer to Start Here and to

online Help.

Additional online Windows NT Server documentation is delivered on CD-ROM with the

operating system. These documents include Concepts and Planning and Networking

Supplement.

Refer to the Late-Breaking News shipped with your system for important software

information not covered in this document.

Finding System Hardware Information

An online introduction to your new system is provided in the System Introduction, which

covers subjects such as the following:

System features

System controls and connections

Intergraph customer support

To view the System Introduction, select System Introduction in the Intergraph Welcome

dialog. You can also view the System Introduction by opening the SYSINTRO.HLP file in the

C:\WIN32APP\SYSINTRO directory on your system. System Introduction is a Windows Help 4.0

document.

Detailed reference information for your new system is available in the System Reference,

which covers subjects such as the following:

Printed circuit board descriptions

Peripheral storage device descriptions

Wiring diagrams and functional block diagrams

Upgrading and servicing procedures

The System Reference is delivered on the system disk, in the C:\WIN32APP\SYSREF directory.

The document is in Portable Document Format (PDF); to view it, use the Adobe Acrobat

Reader. A copy of the Adobe Acrobat Reader installer is included with the System

Reference; refer to the README.TXT file in C:\WIN32APP\SYSREF for more information.

Refer to the Late-Breaking News shipped with your system for important hardware, software,

and documentation information not covered in this document.

Learning About System Ergonomics

Please read the Ergonomics Guide included with your Intergraph system. This document

provides valuable information on ways to minimize repetitive stress injuries for persons

working with a computer.

Finding Intergraph on the Internet

You can find Intergraph on the Internet in the following ways:

On the World Wide Web, visit Intergraph Online at http://www.intergraph.com.

From the home page, go to Drivers and Updates for the latest system software or

application software updates, or to Customer Services for information on available

customer services and support options.

Using a File Transfer Protocol (FTP) program or Gopher program, visit

ftp.intergraph.com or gopher.intergraph.com.

Get information from Intergraph’s email server at [email protected]. Put help in

the body of the message (the subject line is ignored) to get information on such subjects

as Intergraph’s online services and where to get World Wide Web browsers.

Participate in the Intergraph Customer Forum (ICF), a bi-directional gateway to the

USENET newsgroup comp.sys.intergraph. Anything posted to that group or sent to

[email protected] is emailed to all subscribers. Incoming email

messages are also posted to the newsgroup. You can subscribe to the ICF via Intergraph

Online.

xii

Getting Telephone Support

If you experience problems with your Intergraph product, or have questions about the

information in this document, you can contact Intergraph for help.

In the United States, call the Customer Response Center at 1-800-633-7248 between the

hours of 7:00 a.m. and 7:00 p.m. Central Time, Monday through Friday (except

holidays).

Outside the United States, contact the Intergraph subsidiary or distributor from which

you purchased your Intergraph system or software.

Have the following information readily available when you call:

Your service number, which identifies your site to Intergraph. The service number is

used for warranty or maintenance calls.

Your Customer Personal Identification Number (CPIN). The CPIN is assigned to you

the first time you call the Customer Response Center, and is associated with your service

number for future call logging.

The product’s name or model number.

The product’s serial number. Software product serial numbers are included in the

product packaging. Hardware product serial numbers are on a sticker affixed to the

hardware product.

Your name and telephone number.

A brief description of the question or problem.

Using the Intergraph Bulletin Board Service

Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an

electronic forum for Intergraph customers to exchange information with Intergraph's

technical and marketing staff, and with other Intergraph customers. You can use the IBBS

to get technical support information, documentation and training information, programs, and

software updates and fixes. The IBBS is also available for you to give suggestions, make

inquiries, and report problems.

To connect to the IBBS:

1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop

bit, and any baud rate up to 14,400.

2. Using a modem, dial the IBBS number, 1-205-730-8786. You can dial 1-205-730-6504

if you are using a 2,400 baud connection.

xiii

3. Mirror sites are maintained for locations outside the United States. Information on these

sites is available on Intergraph Online, Intergraph’s World Wide Web server.

4. When connected, respond to the login request by keying in your user ID. If you have not

connected before, key in new to create a user ID.

5. Follow the menus to find what you need. If you are new to computer bulletin boards, the

IBBS provides clear choices and plenty of online help. A text file that explains IBBS

commands and organization is available for you to download.

If you have trouble connecting to or using the IBBS, log a support request through the

Customer Response Center (product entry IBBS), send a fax to 1-205-730-1110, or leave a

message for the System Operator (Sysop) at 1-205-730-1413.

Using the Intergraph FAXLink

Use the Intergraph FAXLink to get technical support information by fax 24 hours a day, 7

days a week. From a touch-tone phone or fax machine phone:

Call 1-800-240-4300 to get new user instructions, an index listing of available

documents, and an overview of the categories of available information.

Call 1-205-730-9000 to order the documents (up to 5 per call).

Follow the prompts provided to locate and deliver the information you need.

xiv

1 Installing the System

Follow the instructions in this chapter to set up an InterServe 8000 in a stand-alone deskside

configuration or install it into an Intergraph rack.

Before You Begin.......................................................................................................... 2

Understanding Power Requirements.............................................................................. 2

Unpacking the Equipment............................................................................................. 3

Placing the System........................................................................................................ 4

Setting Up the Deskside System.................................................................................... 5

Installing the System into a Rack .................................................................................. 6

Prepare the System.......................................................................................... 6

Install the System............................................................................................ 8

Connecting the Cables ................................................................................................ 11

Installing Disk Drives ................................................................................................. 14

Install and Label the Disk Drives................................................................... 16

Additional Information.................................................................................. 20

Checking the System................................................................................................... 21

What’s Next?.............................................................................................................. 21

Use the System in its Default Setup ............................................................... 21

Reload the Operating System......................................................................... 22

Reconfigure the RAID Drives........................................................................ 22

Before You Begin

Review this chapter carefully before you attempt to set up an InterServe 8000. In addition:

Contact the local Intergraph support office if any items you ordered are missing or

damaged.

If using non-Intergraph cables with the system, ensure that they are shielded and

terminated on both ends. Intergraph-supplied cables are shielded to prevent excessive

electromagnetic interference (EMI).

If you need to return equipment for repair, it must be shipped in Intergraph-supplied

packaging for you to get warranty service. If you do not keep the original packaging

(pallet, boxes, and so on), you can order new packaging from Intergraph.

Follow the installation instructions explicitly to avoid personal injury and damage to the

server hardware.

If installing the system into a rack, note the following.

Set up the Intergraph rack using the Intergraph Rack Installation and Use document

delivered with the rack. Become familiar with the rack enclosure before installing the

system hardware.

Install the mounting equipment (shelves, rails, and so on) as described in the Rack

Support Hardware Installation document.

Do not push on or lean against the rack. The front and side stabilizer feet must be

extended at all times.

WARNING Do not install the InterServe base unit into a non-Intergraph rack. The Intergraph rack

is designed to support the weight of the base unit, and specially-designed shelves

from Intergraph must be used to mount the base unit into the rack.

Understanding Power Requirements

If using an external power source with your system, such as an AC distribution box or an

uninterruptible power supply (UPS), review the documentation delivered with the power

source. Also read Appendix A in this document, which describes the system’s power

consumption. An external power source provides a limited amount of power to systems, so

you should understand its limitations before connecting the server and other components to

it.

A single 115 VAC branch circuit is not rated to supply enough power to properly operate two

or more systems. If you are not using an external power source, you must plug each system

into its own branch circuit. The systems cannot power on properly if you plug two or more

into the same branch circuit. However, one system plus a low power load device such as a

monitor can be used on the same branch circuit.

Unpacking the Equipment

The InterServe base unit is set between two foam pieces on the pallet, and other items are

packed in boxes. The pallet with the base unit and boxes is shown in the following figure.

Disk Drives

Box

Parts Box Disk Drives

Box

InterServe

Base Unit

Contents of the boxes are as follows :

Parts box -- contains the keyboard, mouse, and keys (one for system power switch and

another for the drive access door); Windows NT Server operating system (compact

disks, floppy diskettes, and documentation); Intergraph system software (diskettes); label

sheets for disk drives; and documentation.

Disk drives box -- each box contains up to four disk drives and documentation. If you

ordered less than four drives, one of the boxes is empty.

If you ordered a monitor from Intergraph, it is shipped separately from the base unit pallet.

Its carton contains the monitor, the monitor AC power cord, the video cable, and monitor

documentation.

NOTE If any of the listed items were not delivered, call the Customer Response Center immediately

at 1-800-633-7248.

Save all packaging materials after setting up the system. If you return equipment for repair,

it must be in its original packaging for you to get warranty service (if provided under your

contract agreement).

Placing the System

Before you set up your system, determine where you want to place it. Keep these guidelines

in mind:

Place the system as close as possible to the proper power outlet. The power cord

connecting the system to the facility power outlet or other power source serves as the

disconnect device.

Place the system in an area where air can circulate freely around it.

For deskside - The front of the system requires at least twelve inches clearance. The

back of the system requires at least eight inches clearance.

For rack - Ensure that the front and the back of the rack each have 36 inches of

clearance for servicing the installed hardware.

Do not expose the system to high levels of dust, smoke, or moisture.

Place the system in an area where the temperature range stays between 10 °C and 26 °C

(50 °F and 80 °F). The optimum operating temperature is 21 °C (70 °F).

Place the system in an area where the humidity stays between 20 percent and 80 percent

(non-condensing). The optimum operating humidity is 50 percent (non-condensing).

Install the system as described in “Setting up the Deskside System” or “Installing the System

into a Rack.”

Setting Up the Deskside System

Intergraph ships the system with a stabilizer plate mounted on the bottom of the system.

This plate is designed so that two or more systems can stand side-by-side with minimal space

between them, as shown in the following figure.

Stabilizer Plate

(Used under each unit)

To set up the system:

1. Lift the base unit from the pallet and set it upright.

WARNING The base unit is heavy; two people are required to lift it out of the box. Do not let the

base unit drop onto a hard surface, or damage to internal components may result.

2. Remove the plastic bag from the base unit.

3. For dual power supplies, remove four cardboard sheets from the sides of the power

supplies.

4. Connect the cables as described in “Connecting the Cables”.

Installing the System into a Rack

Prepare the System

The system can be installed only in Intergraph’s 17 U and 40 U racks.

To prepare the base unit for rack installation:

1. Place the pallet close to the equipment rack.

WARNING The base unit is heavy; two people are required to lift it out of the box. Do not let the

base unit drop onto a hard surface, or damage to internal components may result.

2. Lift the base unit from the pallet and set it upright.

3. Remove the plastic bag from the base unit.

4. A stabilizer plate is attached on the bottom of all servers. You must remove the plate

before installing the base unit into the rack. Tip the base unit back to expose the

stabilizer plate. Remove the four screws from the stabilizer plate, as shown in the

following figure.

CAUTION The two 1/4 turn fasteners on the back of the base unit could get damaged if you let the

system rest completely on the back panel. Support the system in a tipped position while

removing the stabilizer plate.

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Intergraph InterServe 8000 Setup Manual

Brand: Intergraph

Model: InterServe 8000

Category: Motherboards

Type: Setup Manual

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Intergraph InterServe 8000 Setup Manual

Intergraph InterServe 8000 Setup Manual

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