Copyright
1999 Intergraph Computer Systems. All rights reserved. This document contains information protected by copyright, trade secret,
and trademark law. This document may not, in whole or in part, be reproduced in any form or by any means, or be used to make any
derivative work, without written consent from Intergraph Computer Systems.
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of the
rights in technical data and computer software clause at DFARS 252.227-7013. Unpublished rights are reserved under the copyright
laws of the United States.
Intergraph Computer Systems, Huntsville AL 35894-0001
Notice
Information in this document is subject to change without notice and should not be considered a commitment by Intergraph Computer
Systems. Intergraph Computer Systems shall not be liable for technical or editorial errors in, or omissions from, this document.
Intergraph Computer Systems shall not be liable for incidental or consequential damages resulting from the furnishing or use of this
document.
All warranties given by Intergraph Computer Systems about equipment or software are set forth in your purchase contract. Nothing
stated in, or implied by, this document or its contents shall be considered or deemed a modification or amendment of such warranties.
Trademarks
Intergraph Computer Systems and the Intergraph Computer Systems logo are registered trademarks of Intergraph Computer Systems.
InterServe is a trademark of Intergraph Computer Systems.
Other brands and product names are trademarks of their respective owners.
FCC/DOC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in
accordance with the instruction manual, may cause harmful interfrence to radio communications
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of Communications.
Warnings
The service and upgrade instructions should be performed by qualified personnel only. Qualified personnel do not have to be
Intergraph service personnel. Those who are familiar with servicing computers can follow instructions in a manual to service
equipment, and do so without harm to themselves or damage to the equipment.
Changes or modifications made to the system that are not approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
To reduce the risk of electrical shock, do not attempt to open the equipment unless instructed. Do not use a tool for purposes other
than instructed.
There is a danger of explosion if the battery is incorrectly replaced. Replace the battery only with the same or equivalent type as
recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.
To comply with FCC Class A limits, you must use shielded cables with this device.
Notes
Read all operating instructions before using this device. Keep these instructions for future reference. Follow all warnings on the
device or in the operating instructions. This device is designed and manufactured to comply with approved safety standards for
information processing and business equipment.
iii
Contents
Preface............................................................................................................................................. v
About This Document ...................................................................................................................... v
Document Conventions .................................................................................................................... v
Operating System Information.......................................................................................................... v
Hardware Information ..................................................................................................................... vi
Ergonomic Information ................................................................................................................... vi
Customer Support............................................................................................................................ vi
Hardware and Software Support Services......................................................................... vi
World Wide Web............................................................................................................. vii
Intergraph Bulletin Board Service.................................................................................... vii
Telephone......................................................................................................................... vii
More Support Options.....................................................................................................viii
1 Setting Up the Hardware............................................................................................................ 1
Before You Begin............................................................................................................................. 2
Unpacking the Equipment ................................................................................................................ 2
Selecting a Site for the System ......................................................................................................... 3
Setting Up the Rack-mount System.................................................................................................. 4
Safety Guidelines ...............................................................................................................4
Installing the System Into a Rack....................................................................................... 5
Connecting the Cables.................................................................................................................... 11
Checking the System ...................................................................................................................... 13
What’s Next?.................................................................................................................................. 13
2 Setting Up the Software............................................................................................................ 15
Preparing for Setup......................................................................................................................... 16
Pre-Installed Software...................................................................................................... 16
Before You Start Setup .................................................................................................... 16
Starting the System......................................................................................................................... 18
Starting Operating System Setup.................................................................................................... 18
Finishing Operating System Setup.................................................................................................. 19
Creating an Emergency Repair Disk ................................................................................ 19
Creating System Software Backup Diskettes ................................................................... 19
What’s Next?.................................................................................................................................. 20
3 Configuring the System............................................................................................................. 21
Configuring the Video Display....................................................................................................... 22
Changing the Default Video Display Driver .................................................................... 22
Correcting Video Display Problems................................................................................. 22
Installing and Configuring LanSafe UPS Software ........................................................................ 23
Installing QFE Update Software..................................................................................................... 24
Installing Software for InterSite Server Monitor II ........................................................................ 24
Creating an Emergency Repair Disk...............................................................................................24
Getting Operating System Updates................................................................................................. 25
iv
4 Operating Notes......................................................................................................................... 27
Starting and Stopping the System................................................................................................... 28
System Status LEDs ....................................................................................................................... 30
Disk Drive Status LEDs (RAID Systems)...................................................................................... 30
System Alert................................................................................................................................... 30
Using InterSite Programs................................................................................................................ 31
Additional User Information........................................................................................................... 31
What’s Next?.................................................................................................................................. 32
5 Reinstalling System Software................................................................................................... 33
Before You Begin........................................................................................................................... 34
System Software Products.............................................................................................................. 34
Installing Windows NT Server 4.0 on Systems with 3 GB of Memory or Less ............................. 36
Installing Windows NT Server 4.0 on Systems with More Than 3 GB of Memory....................... 37
Getting Operating System Updates................................................................................................. 39
Returned Goods Authorization (RGA) Form
Warranty Procedure
Repair Depot Address Labels
v
Preface
InterServe 9400 System Setup describes setting up, configuring, and operating your InterServe
9400 system.
About This Document
InterServe 9400 System Setup is organized as follows:
♦ Chapter 1, “Setting Up the Hardware,” describes how to set up the system hardware.
♦ Chapter 2, “Setting Up the Software,” describes how to set up the operating system and
associated system software.
♦ Chapter 3, “Configuring the System,” describes how to configure the system for use.
♦ Chapter 4, “Operating Notes,” describes how to use essential system features and provides
other important information.
♦ Chapter 5, “Reinstalling System Software,” describes how to reinstall the operating system
and associated system software, if required.
Document Conventions
Bold Commands, words, or characters that you key in literally.
Italic Variable values that you supply, or cross-references.
Monospace Output displayed on the screen.
SMALL CAPS Key names on the keyboard, such as D, ALT or F3; names of files and
directories. You can type filenames and directory names in the dialog boxes
or the command line in lowercase unless directed otherwise.
CTRL+DPress a key while simultaneously pressing another key; for example, press
CTRL and D simultaneously.
Operating System Information
For more detailed information on the operating system, see the printed and online Microsoft
documentation delivered with the system.
See the Late-Breaking News shipped with your system for important software and documentation
information not covered in this document.
vi
Hardware Information
Detailed reference information for your new system is provided in the System Reference, which
covers user and service technician subjects such as the following:
Part I, User’s Guide:
♦ System introduction
♦ Installation
♦ Set-up utilities
♦ Hot-swap hard disk drives, power supplies, and fans
Part II, Service Technician’s Guide:
♦ Removing/reinstalling server components
♦ PHP I/O baseboard: description and setting configuration jumpers
♦ CPU baseboard: description and setting configuration jumpers
♦ Power system
♦ Back-up battery
♦ Memory modules
♦ Solving problems
See the Late-Breaking News shipped with your system for important hardware and documentation
details not covered in this document.
Ergonomic Information
Read the Ergonomics Guide delivered with your system for valuable information on ways to
minimize repetitive stress injuries when working with a computer.
Customer Support
Intergraph Computer Systems offers an assortment of customer support options.
Hardware and Software Support Services
Intergraph Computer Systems provides a variety of hardware services for Intergraph and third-
party equipment. Services include warranty upgrades, repair depot service, on-site hardware
vii
maintenance, system administration, and network consulting. Hardware purchased from Intergraph
Computer Systems includes a factory warranty ranging from 30 days to three years. A detailed
warranty description is available on the World Wide Web; see the Support pages at
http://www.intergraph.com/ics.
Intergraph Computer Systems provides complimentary software support for 30 or 90 days
following shipment of a hardware or software product. This includes World Wide Web access,
Intergraph Bulletin Board Service access, and telephone (Help Desk) support. At the end of the
complimentary support period, you can purchase other levels of software support.
World Wide Web
You can visit Intergraph Computer Systems on the World Wide Web at
http://www.intergraph.com/ics. On these pages, you can get news and product information,
technical support information, software updates and fixes, and more.
Intergraph Bulletin Board Service
On the Intergraph Bulletin Board Service (IBBS), you can get technical support information,
software updates and fixes, and more.
To connect to the IBBS:
1. Set your system’s communications protocol for eight (8) data bits, no parity, one (1) stop bit,
and any baud rate up to 14,400.
2. Using a modem, call 1-256-730-8786. Outside the United States, call one of the mirror sites
listed on World Wide Web; see the Software Support pages at http://www.intergraph.com.
3. At the login prompt, key in your user ID. If you have not connected before, key in new to
create a user ID.
4. Follow the menus to find what you need. The IBBS provides clear choices and online help.
If you have trouble connecting to or using the IBBS, call the Customer Response Center at
1-800-633-7248 (product entry IBBS) or leave a message for the IBBS System Operator at
1-256-730-1413.
Telephone
To get customer support by telephone:
♦ In the United States, call 1-800-633-7248 between the hours of 7:00 a.m. and
7:00 p.m. Central Time, Monday through Friday (except holidays).
♦ Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
viii
Have the following information available when you call:
♦ Your service number, which identifies your site to Intergraph Computer Systems. You use
your service number for warranty or maintenance calls.
♦ Your Customer Personal Identification Number (CPIN). You get a CPIN the first time you
call the Customer Response Center; it is associated with your service number for future call
logging.
♦ The product’s name or model number.
♦ The product’s serial number. Software product serial numbers are included in the product
packaging. Hardware product serial numbers are on a sticker affixed to the hardware product.
♦ Your name and telephone number.
♦ A brief description of the question or problem.
More Support Options
To get information on more customer support options:
♦ Visit the Support pages on the World Wide Web at http://www.intergraph.com/ics.
♦ For hardware support questions in the United States, call 1-800-763-0242.
♦ For software support questions in the United States, call 1-800-345-4856.
♦ Outside the United States, contact your local Intergraph Computer Systems subsidiary or
distributor.
1
1 Setting Up the Hardware
Follow the instructions in this chapter to set up an InterServe 9400 in a stand-alone deskside
configuration or to set up and install it into an Intergraph equipment rack.
Before You Begin............................................................................................................................. 2
Unpacking the Equipment ................................................................................................................ 2
Selecting a Site for the System ......................................................................................................... 3
Setting Up the Rack-mount System.................................................................................................. 4
Safety Guidelines ...............................................................................................................4
Installing the System Into a Rack....................................................................................... 5
Connecting the Cables.................................................................................................................... 11
Checking the System ...................................................................................................................... 13
What’s Next?.................................................................................................................................. 13
2
Before You Begin
Read this chapter before you attempt to set up an InterServe 9400. In addition:
♦ Contact the local Intergraph support office if any items you ordered are missing or damaged.
♦ If you use non-Intergraph cables with the system, ensure that they are shielded and terminated
on both ends. Intergraph-supplied cables are shielded to prevent excessive electromagnetic
interference (EMI).
♦ If using an external power source with your system, such as an AC distribution box or an
uninterruptible power supply (UPS), review the documentation delivered with the power
source for information about its capabilities.
♦ If you need to return equipment for repair, you must ship it in Intergraph-supplied packaging
to get warranty service.
♦ Follow the installation instructions carefully to avoid personal injury and damage to the
system hardware.
If you are installing the system into a rack, note the following.
♦ Set up the Intergraph rack using the documentation delivered with the rack. Become familiar
with the rack enclosure before installing the system hardware into it.
♦ Do not push on or lean against the rack.
♦ The rack’s front and side stabilizer feet must be extended at all times.
Unpacking the Equipment
The InterServe 9400 is shipped in 3 corrugated boxes strapped to a pallet. The contents of the
boxes are as follows:
♦ System box—Contains the InterServe 9400 base unit (see the following figure).
♦ Parts box—Contains the keyboard, mouse, and key (for the drive access door); Windows NT
Server operating system (compact disks, floppy diskettes, and documentation), if ordered;
Intergraph system software (diskettes); label sheets for disk drives; and documentation.
♦ Rack rail box—Contains rack rails and associated hardware for rack-mount installation.
Hard disks (two system drives) will be installed in the system.
If you ordered a monitor from Intergraph Computer Systems, it is shipped separately from the base
unit pallet. Its carton contains the monitor, the monitor AC power cord, the video cable, and
monitor documentation.
3
NOTE If any of the listed items were not delivered, call the Customer Response Center
immediately at 1-800-633-7248.
Save all packaging materials after setting up the system. If you return equipment for repair, it must
be in its original packaging for you to get warranty service (if provided under your contract
agreement).
IS9400 Base Unit
Selecting a Site for the System
Operation of the InterServe 9400 system at conditions beyond those shown in the following table
may cause permanent damage to the system. Exposure to conditions outside the absolute
maximum ratings for extended periods may affect system reliability.
The following table provides the absolute maximum conditions.
Condition Range
Operating temperature 0° C to +40° C
Storage temperature -55° C to +150° C
Voltage on any signal with respect to ground -0.3 V to *VDD + 0.3 V
3.3 V supply voltage with respect to ground -0.3 V to +3.63 V
5 V supply voltage with respect to ground -0.3 V to +5.5 V
12 V supply voltage with respect to ground -0.3 V to +12.6 V
-12 V supply voltage with respect to ground -13.2 V to +0.3 V
* VDD = supply voltage for the device.
4
The InterServe 9400 installs in a rack. Before you set up your system, determine where you want
to place it. Keep these guidelines in mind:
♦ Place the system as close as possible to the proper power outlet. The power cord connecting
the system to the facility power outlet or other power source serves as the disconnect device.
♦ Place the system in an area where air can circulate freely around it.
♦ Do not expose the system to high levels of dust, smoke, or moisture.
♦ Place the system in an area where the temperature range stays between 10° C and 26° C (50° F
and 80° F). The optimum operating temperature is 21° C (70° F).
♦ Place the system in an area where the humidity stays between 20 percent and 80 percent (non-
condensing). The optimum operating humidity is 50 percent (non-condensing).
Setting Up the Rack-mount System
This section explains how to install a rack-mount InterServe 9400 system in a 19-inch Intergraph
17 U, 21 U, or 40 U equipment rack. Only technically qualified personnel should install the
system. Computer equipment is secured in the rack along the mounting posts using 7.1 mm
diameter mounting holes. The mounting posts have small round markers to designate each U.
There are three mounting holes per U.
The sizes of racks are designated by their available vertical height and width. Knowing the size of
the rack and the size of the equipment you are installing in it helps determine if the rack is capable
of containing the equipment.
NOTE Physical space is not the only factor to consider when installing equipment. There
are facility and power requirements and load limitations to observe. For more
information about power requirements and load limitations, see the documentation
delivered with the system and equipment.
Safety Guidelines
Before you set up a system, please read and observe the following safety guidelines:
WARNING Avoid injury. The minimum system configuration weighs 51.4 kg (113 lbs), and
the maximum weighs 60 kg (132 lbs). To avoid injury, two people should lift
and insert the system into the slide assemblies in the equipment rack.
WARNING Work on only one system at a time. Extend only one system at a time from the
equipment rack. Extending more than one system can result in the rack tipping
forward on you.
5
WARNING Anchor the equipment rack. The equipment rack must be anchored to an
unmovable support to prevent it from falling over when a system on slide
assemblies is extended in front of it. The anchors must be able to withstand a
force of up to 113 kg (250 lbs). You must also consider the weight of any other
device installed in the rack.
WARNING Install a main AC power disconnect. You are responsible for installing an AC
power disconnect for the entire rack unit. This main disconnect must be
readily accessible, and it must be labeled as controlling power to the entire
unit, not just to the system(s).
WARNING Ground the rack installation. To avoid the potential for an electrical shock
hazard, you must include a third wire safety grounding conductor with the rack
installation. If system power cords are plugged into AC outlets that are part of
the rack, then you must provide proper grounding for the rack itself. If system
power cords are plugged into wall AC outlets, the safety grounding conductor
in each power cord provides proper grounding only for the system. You must
provide additional, proper grounding for the rack and for other devices
installed in it.
WARNING Protect against overcurrent. The system is designed for an AC line voltage
source with up to 20 amperes of overcurrent protection. If the power system
for the equipment rack is installed on a branch circuit with more than 20
amperes of protection, you must provide supplemental protection for the
system. If more than one system is installed in the rack, the power source for
each system must be from a separate branch circuit. The overall current rating
of a system configured with three power supplies is under 12 amperes.
CAUTION Temperature. The operating temperature of the system, when installed in an
equipment rack, must not go below 5° C (41° F) or rise above 35° C (95° F).
Extreme fluctuations in temperature can cause a variety of problems in your system.
CAUTION Ventilation. The equipment rack must provide sufficient airflow to the front of the
system to maintain proper cooling. It must also include ventilation sufficient to
exhaust a minimum of 3,150 Btu's per hour for the system. The rack selected and
the ventilation provided must be suitable to the environment in which the system will
be used.
Installing the System Into a Rack
You will need the following tools:
♦ Phillips screwdrivers, #1 and #2
♦ Pencil
6
Before installing the system into a 19-inch equipment rack, you must attach the slide rails and
mounting brackets to the rack as instructed in this section. Perform the following steps carefully;
the mounting brackets must be installed with precision to allow room for the next system you
install in a rack.
NOTE A total of two mounting brackets attach to the vertical rails of the equipment rack.
To mark the hole spacing on the vertical rails:
1. See the following figure for a view of the vertical rail and the hole spacing details. The
vertical rails of the 17 U, 21 U, and 40 U racks have a hole between every 1 U, and a square
between every 4 U. All dimensions are in millimeters
2. With a pencil, mark the top and bottom hole locations for the mounting brackets on both sides
of the vertical rails.
1 U Marker
To attach the mounting brackets to the vertical rails and install the system:
1. Before installing the slide rails, remove the rear EIA brackets from each of the rails shipped
with the InterServe 9400. Turn each bracket 180 degrees and install each on the end of the
opposite rail as shown in the following figure, but do not tighten the brackets. This allows the
brackets to line up with the appropriate mounting holes on the rear vertical rails of the rack.
CAUTION Note that each bracket has two open slots that will slide over the mounting screws
between rail and bar nut. Unless the rear brackets are removed, rotated, and
installed on the opposite slide rail, the open slots will not line up for proper
installation.
Rear EIA Bracket (on each slide rail)
7
2. Temporarily secure bar nuts to the rack rails using the second and fifth holes.
3. Place the slide rails by sliding the two open slots of the EIA brackets over the screws in
between the bar nut and the rack vertical rails.
4. Fasten all four screws in both front and back.
5. Tighten the rear brackets.
10
9. Secure each slide assembly to the system with three provided screws.
10. Unlock the slide assemblies by pressing outward on each locking tab and push the system into
the rack.
OM07364
A
To attach the chassis handles:
1. Remove the handles, hangers, and screws (#10-32 x .187 flat head) from the parts box. Attach
the handles to the hangers as shown in the following figure.
2. Orient each hanger so the two screw holes on the long edge of each handle align with the
threaded holes in the faceplate. The hangers can be installed in only one way.
3. Use four screws to attach the hangers (two per hanger) to the faceplate.
11
Connecting the Cables
All cable ports on the base unit and other Intergraph equipment are keyed or molded and clearly
labeled to ensure proper cable attachment. If a cable is not attaching easily, ensure that you are
aligning the cable connector correctly with the port.
To connect the cables:
Connect the necessary cables to the appropriate ports on the I/O panel on the rear of the system, as
follows:
Connect the cable from… To…
Keyboard (PS/2) Keyboard port on server I/O panel
Mouse (PS/2) Mouse port on server I/O panel
Monitor (Super VGA) Video Out port on server I/O panel
Printer or other parallel device Parallel port on server I/O panel
Serial device Serial port on server I/O panel
USB device USB port on server I/O panel
LVDS SCSI device LVDS SCSI port on server I/O panel
See the following figure for port locations.
12
OM07300
J
N
A CB D
L
M
K
E
G
F
H
I
A. PCI and ISA add-in board expansion slots
B. External LVDS connector
C. PS/2-compatible keyboard/mouse port, 6-pin
D. PS/2-compatible keyboard/mouse port, 6-pin
E. PS/2-compatible serial ports 0 and 1, 9-pin RS-232 connector
F. Super VGA compatible, 15-pin video connector
G. PS/2-compatible parallel port (LPT), 25-pin bidirectional subminiature D connector
H. USB ports 0 and 1, 4-pin connector
I. Intelligent Chassis Management Bus (ICMB) connectors port 1 and 2
J. Power supplies
K. Failure LED (yellow)
L. Predictive failure LED (yellow) for power supply fan
M. Power LED (green)
N. AC input power connector
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