CognitiveTPG A776II User manual

CognitiveTPG
Brand
CognitiveTPG
Model
A776II
Category
Label printers
Type
User manual
A776–2UG0001 B
User Guide
A776II Two-Color Hybrid
Thermal/Impact Printer
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CognitiveTPG LogoEZ
®
colorization
utility and Receiptware marketing
software information included.
Federal Communications Commission (FCC) Radio Frequency Interference Statement Warning
Changes or modications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his own expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer’s instructions. However, there is no
guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment
does cause interference, which can be determined by turning the equipment o and on, the user is encouraged to contact
CognitiveTPG immediately.
CognitiveTPG is not responsible for any radio or television interference caused by unauthorized modication of this equipment
or the substitution or attachment of connecting cables and equipment other than those specied by CognitiveTPG. The
correction of interferences caused by such unauthorized modication, substitution or attachment will be the responsibility of
the user.
In order to ensure compliance with the Product Safety, FCC and CE marking requirements, you must use the power supply,
power cord, and interface cable which are sold for use with this product or which meet the following parameters:
Power Supply
UL Listed (QQGQ), Class 2 power supply with SELV (Secondary Extra Low Voltage), non-energy hazard output, LPS (limited
power source), input rated 100-240 Vac, 1.5/0.8 A, 50/60 Hz, output rated 24 Vdc, 2.5 A for 60 watt unit.
Use of this product with a power supply other than the CognitiveTPGpower supply will require you to test the power supply
and CognitiveTPG printer for FCC and CE mark certication.
Communication Interface Cable
A shielded (360 degree) interface cable must be used with this product. The shield must be connected to the frame or earth
ground connection or earth ground reference at EACH end of the cable.
Use of a cable other than described here will require that you test the cable with the CognitiveTPG printer and your system for
FCC and CE mark certication.
Power Cord
A UL listed, detachable power cord must be used. For applications where the power supply module may be mounted on
the oor, a power cord with Type SJT marking must be used. For applications outside the US, power cords which meet the
particular country’s certication and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certications which are in force in the country
of use.
Industry Canada (IC) Radio Frequency Interference Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Voluntary Control Council for Interference (VCCI) Radio Frequency Interference Statement
This is a Class B product based on the standard of the voluntary Control Council for Interference by Information Technology Equipment
(VCCI). If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be
required to take corrective actions.
Disclaimer
Information in this document is subject to change without notice. Consult your CognitiveTPG sales representative for
information that is applicable and current. CognitiveTPG reserves the right to improve products as new technology,
components, software, and rmware become available.
No part of this document may be reproduced, transmitted, or translated in any form or by any means, electronic or mechanical,
for any purpose without the express written permission of CognitiveTPG.
Copyright
Copyright © 2016 by CognitiveTPG, LLC, 950 Danby Road, Ithaca, New York 14850, USA. All rights reserved. Printed in USA.
Condential, Unpublished. Property of CognitiveTPG LLC.
Trademarks
CognitiveTPG™ is a trademark of CognitiveTPG, LLC.
Microsoft, Windows are registered Trademarks of Microsoft Corporation in the U.S.A. and/or other countries.
Inside Out Networks, Inside Out, EPIC, and Edgeport are trademarks of Inside Out Networks.
All other trademarks and registered trademarks are the property of their respective holders.
Website: http://www.CognitiveTPG.com
Contents
A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
i
Contents
Chapter 1: About This Guide ............................................................... 1
Chapter 2: About the Printer ................................................................ 2
The A776II ColorPOS
®
printer ......................................................... 2
User controls for the A776II printer ............................................... 3
Printer Congurations .................................................................... 4
Your printer’s ID code ................................................................ 4
Printer and Specications .............................................................. 4
Communication interfaces ....................................................... 4
Chapter 3: Setting up the Printer ......................................................... 6
Getting Started ............................................................................... 6
Choose a location for the printer ................................................... 6
Unpack the printer ......................................................................... 7
Keep the packaging ................................................................... 7
Check the packing list ............................................................... 7
Report Missing or Damaged Items .......................................... 7
Remove internal restraint items ............................................... 7
Returning a printer .................................................................... 8
Installing new receipt paper .......................................................... 9
Removing and installing a ribbon cassette ................................. 10
Removing a used ribbon cassette .......................................... 10
Installing a new ribbon cassette ............................................ 10
Connect the cables ........................................................................ 11
Cash drawer cables .................................................................. 11
Communication cables ............................................................ 12
Power supply cable ................................................................. 13
Cable routing ........................................................................... 14
ii
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016
Contents
Test printing .................................................................................. 14
Printer congurations ................................................................... 16
Conguring the printer ................................................................. 17
Communication interface ....................................................... 18
Diagnostic modes .................................................................... 18
Enable or disable data scope mode ....................................... 19
Enable or disable receipt test mode ...................................... 20
Setting the printer emulations and software options ......... 21
Chapter 4: Using the Printer ............................................................... 23
Printing on forms or checks .......................................................... 23
Verifying and validating checks ................................................... 25
Tips for Avoiding Problems ......................................................... 26
Prevent overheating of the print head .................................. 26
Avoid Harsh Environments ..................................................... 26
Paper ........................................................................................ 26
MICR heads .............................................................................. 26
Cleaning ........................................................................................ 27
Cleaning the printer cabinet .................................................. 27
Cleaning the thermal print head ............................................ 27
Cleaning Out Paper Dust ........................................................ 27
Cleaning MICR .......................................................................... 27
Paper Jams ..................................................................................... 28
Clearing a receipt paper jam .................................................. 28
Clearing a paper jam in the slip path ..................................... 28
Chapter 5: Troubleshooting .............................................................. 29
Status Indications .......................................................................... 29
Printer beeps............................................................................ 30
Printer will not print ................................................................ 30
Online paper status error light ashes .................................. 31
Contents
A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
iii
Slip-in light does not come on ............................................... 31
Check print quality poor ........................................................ 32
Slip station and MICR problems ............................................. 33
Knife does not operate ............................................................ 34
Other conditions ........................................................................... 34
Contacting a service representative ............................................ 34
Chapter 6: Ordering Paper and supplies ........................................... 35
Ordering from CognitiveTPG ........................................................ 35
Ordering thermal paper ............................................................... 35
Thermal paper specications ................................................. 35
Manufacturers ......................................................................... 35
Ordering paper from CognitiveTPG ....................................... 36
Ordering miscellaneous supplies ................................................ 37
Cash drawers ............................................................................ 37
Forms specications ................................................................ 38
Check specications ................................................................ 39
Ordering ribbon cassettes ...................................................... 39
Documentation, LogoEZ
®
and Receiptware ........................... 39
Chapter 1: About this Guide
A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
1
This guide is for users of CognitiveTPG Point of Sale printers and for any in-house ser-
vice sta who are responsible for maintaining them.
Chapter 1: About This Guide
Chapter 2: About the Printer
Chapter 3: Setting up the Printer
Chapter 4: Operating the Printer
Chapter 5: Troubleshooting and Service
Chapter 6: Parts and Supplies
What the printer does
How it communicates
Operator controls
Standard features
General Specications
Preparing for installation
What comes with the printer
Packaging
Connecting the printer to the system
Conguring the printer for your needs
Testing the printer
Printing on forms or checks
Verifying and validating checks
Clearing paper jams
Tips for preventing problems
Error signals visual and audible
Finding and solving printer problems
Technical support
Replacement paper options
Specications and manufacturers
Spare parts and accessories
2 Chapter 2: About the Printer and Imaging
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016
The CognitiveTPG A776II is a small, ecient point of sale
printer for retailers. It features fast black and white or
ColorPOS
®
receipt printing. The A776II also features an
impact printer that prints checks or multi-part forms that
you insert manually. These forms can have up to four
parts and can be in a variety of sizes. Built-in Magnetic
Ink Character Recognition (MICR) check validation is an
optional feature of the A776II printer.
The A776II ts easily in spaces where no other hybrid
printer can and connects to most host computers via
the Dual 9-pin /USB interface or 25-pin RS-232 interface.
Powered USB and Ethernet interface are also available.
The printer’s standard command set allows it to work
with software written for CognitiveTPG or other
compliant printers. A variety of sensors enable the
printer to communicate its status to the host computer.
The printer also has an electronic journal feature.
The easy-to-use thermal printer requires no ribbon or
ink cartridge. Load new paper by simply opening the
clamshell receipt cover and dropping in a new roll.
This section describes the printer’s features and options
in more detail.
Chapter 2: About the Printer
The A776II ColorPOS
®
printer
Receipt Cover
Front Cover
Receipt
Slip or check
On-line,
Paper status,
Error Light
(green)
Paper Feed Button
Slip in Light
(green)
Description of A776II printer
Chapter 2: About the Printer and Imaging
A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
3
User controls for the A776II printer
The printer has the following controls:
1. The Paper Feed button advances the receipt paper
and allows you to step through the conguration
menu items.
2. The Online Paper Status Error light show the printer
status by shining or ashing.
3. The slip-in light indicates that a form is inserted
properly.
4. The reset button clears the printer’s memory and
resets the printer.
After the printer is turned on or reset, it beeps once
to show that it has completed its startup and self-test
routine.
If the printer keeps beeping, something is wrong with
the printer. Please contact your service representative.
Receipt Cover
Reset Button
Front Cover
Receipt
Slip or check
On-line,
Paper status,
Error Light
(green)
Paper Feed Button
Slip in Light (green)
1
3
2
4
4 Chapter 2: About the Printer and Imaging
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016
Printer Congurations
Your printer’s ID code
Look for the printer’s model ID number on the label
attached to the back of the printer. The model ID
description is shown below.
Communication interfaces
• RS-232C serial interface (25-pin)
• Combination RS-232C (9-pin) and USB
• Powered USB
• Ethernet only
1 = Gray
7 = Black
8 = 8 MB Flash
1 = MICR
0 = Non MICR
D = Dual 9-pin RS-232/USB
W = Powered USB
S = 25-pin Serial
I = 9-pin RS-232C/USB (ION)
E = Ethernet
N = No Logo
T = Cognitive Logo
0 = No Flip
1 = Flip
A776-XXXX-XX00
Printer and Specications
Printer Output:
Receipt Station Slip Station
Print Method Direct Thermal, 203 DPI 9-Pin Impact
Character Cell Size 13 x 24, 10 x 24 (compressed) 7 x 7, 12 x 7, 5 x 9
Other Font Options
Tall 13 x 27, 10 x 27 (compressed)
Color 13 x 27, 10 x 27 (compressed)
Paper-saving 13 x 18, 10 x 18 (compressed)
CPI 15.6, 20.3 13.9 & 16.8
Print Columns 44 & 56 42 & 51
Print Line Width 2.8 in. (72 mm) 3.02 in. (76.8 mm)
Printing Speed Monochrome 89.0 LPS (300 mm/sec) 4.8 LPS (16 mm/sec)
Color 40.0 LPS (150 mm/sec)
Character Sets 437, 720 (receipt station only), 737, 775, 850, 852, 857, 858 (with Eurosymbol), 860, 862, 863,
864 (receipt station only), 865, 866, 874 (receipt station only), 1250, 1251, 1252 (with Indian
rupee), 1254, 1255, 1256 (receipt station only), 1257, 28591, 28592, 28594, 28596 (receipt
station only), 28599, 28605, Katakana (receipt station only), and KZ_1048 (Kazakh)
Downloadable Fonts 932 (receipt station only), 949 (receipt station only), 936 (receipt station only), and 950
(receipt station only)
Bar Codes UPC-A, UPC-E, Code 39, Code 93, Code 128, Code 128 extended, JAN8 and JAN13 (EAN),
Interleaved 2 of 5, Codabar, EAN 128, GS1 Databar (receipt station only), PDF 417 (receipt
station only), QR Code (receipt station only), and Datamatrix (receipt station only)
Auto Cutter Partial Cut
Chapter 2: About the Printer and Imaging
A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
5
MICR Reader
Character sets/fonts E-13B and CMC-7, auto discriminate (Integrated in slip station)
Check Read Rate 99% minimum
Parsing Formats E-13B only. Programmable to any format
Physical A776II Base Unit
Dimensions (W x D x H) 6.5 in. x 11.4 in. x 6.6 in. (165.10 mm x 289.56 mm x 167.64 mm)
Weight Approximately 8 pounds
Power Requirements 24 VDC, 2.5 Amps
Software and Firmware Capability
Emulations Available Application Compatible Escape Commands (ACEC), CognitiveTPG A756,
ColorPOS
®
, Receiptware ready
Data Buer 8K
User Memory 8 MB:
shared for graphics, logos, user dened characters, user data storage, and
electronic journal
Communication Board Architecture supports:
Dual 9-Pin RS232/USB, 25-pin RS232, Ethernet, Powered USB
Printer Drivers OPOS for Windows, Java POS for Windows & Linux, Windows Mini Drivers for
Windows.
Thermal Paper Requirements:
Paper Type Direct Thermal, POS Grade(s), special requirements for color printing (see Ch 6)
Paper Roll (W x Dia.) 3.15 in. x 3.27 in. (80 mm x 83 mm)
Impact Slip Forms Requirements:
Size 2.75 in. x 5.00 in. (69.85 mm x 127.00 mm) minimum front & side
Maximum Length 11.00 in. (279.4 mm)
Number of Plies 1 - 4 ply multipart
Paper Thickness 0.014 in. maximum (0.35 mm)
Miscellaneous:
Energy-Savings Option to congure printer to enter low-power (1 watt) idle state if no data is
received after user-specied number of minutes.
Printer reliability Thermal Print Mechanism; 242 KM paper (72 M lines) monochrome and two-color
(64.5 M lines),
Auto Knife Cutter; 2 M cuts
Impact Print Mechanism; 15 M lines
Impact Print head : 200 M characters
Magnetic Ink Character Recognition (MICR) reader: 200,000 Reads
6
Chapter 3: Settng up the Printer
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016
6.5"
11.4"
6.6"
A776 Dim left side.eps
Chapter 3: Setting up the Printer
Getting Started
Before setting up the printer, be sure you read and understand each of the sections in this chapter. The sections are
presented in the order they should be performed.
Choose a location for the printer
Be sure to leave enough space behind the printer to
access the cables.
If the printer has a built in Magnetic Ink Character
Recognition (MICR) check reader, you may need to make
additional adjustments to the printer’s location.
Devices such as computer monitors or large metal
surfaces can aect the printer’s magnetic eld and cause
intermittent check reading errors. Be sure to place the
printer away from sources of interference.
The A776II printer may be set on or near the host
computer. With the RS-232C interface, you can place the
printer up to 50 feet from the host computer and power
supply, and 15 feet with a USB interface. Try to protect
the printer from getting dusty, and make sure it is safe
from having any liquid spilled on it.
Place the printer on a level surface, and make sure there
is enough room to open the receipt cover to change the
paper and to open the front cover to change the impact
printer’s ribbon cassette.
Chapter 3: Settng up the Printer
A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
7
Keep the packaging
The packing materials protect the printer and help
prevent damage. Be sure to save all the packaging
materials, including the cardboard supports in the slip
path.
Remove and save the cardboard supports from the slip
path after you have placed the printer in its user position.
Unpack the printer
Report Missing or Damaged Items
To report any missing materials, or to report a printer
that was damaged during shipment, call your supplier or
call a CognitiveTPG representative at:
Sales/General Information (800) 732–8950
– or –
You can also contact us by email:
Visit our website at www.CognitiveTPG.com and simply
click on “Contact Us” on the main page.
Remove internal restraint items
Packing materials protect the printer from being
damaged during shipment. Remove these items after
you set up the printer and save them in case you need to
ship or move the printer elsewhere in the future.
Check the packing list
Before you set up a new printer, make sure that all of the
items listed below are provided. Printers shipped in bulk
may not include all these items:
• Printer
• Test printout protecting the print head (inside
receipt bucket)
• Cardboard support for cantilever (on slip table)
• Power supply with cables connecting to printer and
to power outlet (only if ordered with the printer)
• Ribbon cassette
• Setup Guide
A776 Unpack left side.eps
8
Chapter 3: Settng up the Printer
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016
Returning a printer
Follow these instructions if you need to return a printer
for servicing.
1. If you are sending the printer to CognitiveTPG
for repair, please visit the Support section of the
CognitiveTPG website to submit an online RMA
request form. You may also contact us at (800)
410-1827 extension 3 or direct at (607) 274-2490,
extension 3 to request an RMA number.
2. Pack the printer as follows:
a. Remove the ribbon cassette.
b. Place the two cardboard supports on the slip
table, as shown on the left below.
c. Place the printer in the corrugated pack
(below), place the packed printer in the box
(not shown) and secure the box with packing
tape.
3. An RMA # and return address will be provided when
the RMA request is processed. Please be sure to
write the RMA# on the outside of the box and return
to the address provided.
A776 Unpack left side.eps
Chapter 3: Settng up the Printer
A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
9
If the online paper status error light blinks, change the
paper as soon as convenient to avoid running out of
paper part way through a transaction.
If the online paper status error light blinks fast, the
paper is out. Change the paper immediately or data may
be lost. The printer can accept and store only a limited
amount of data without paper. Memory overload can
occur in the buer, leading to a total loss of data.
If you are changing the type of paper (monochrome
vs. two-color ColorPOS
®
version) send the “Set paper
type” (1D 81 m n) command (description found in the
Programming Guide). Refer to the “Set paper type”
selection in the conguration menu. See the section on
Conguring the printer.
1. Open the receipt cover and remove the used roll
and core (if present).
2. Tear o the end of the new roll so that the edge
is loose.
3. Place the roll into the paper bucket with the paper
unrolling from the bottom of the roll, and with a few
inches of paper extending over the cabinet front.
4. Close the receipt cover while holding the paper over
the front of the cabinet.
4. Remove the excess paper by tearing it against the
blade.
5. Press the paper feed button to advance the paper
if necessary.
Installing new receipt paper
A776 Install Paper 1.eps
Install paper NO.eps
A776 Install paper 2.eps
A776 Install Paper 3.eps
10
Chapter 3: Settng up the Printer
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016
Removing and installing a ribbon cassette
Change the impact printer’s ribbon cassette if it is printing lightly or produces marks, lines or other inconsistent
printing on the slip.
CAUTION
Use of other than an approved CognitiveTPG ribbon cassette can void all warranties and cause damage from
jamming and other ribbon problems.
Removing a used ribbon cassette
1. Open the front cover (1) by grasping the cover on
each side near the top and swinging it toward you.
2. Pinch in tabs of the old ribbon cassette (2) and pull
straight upward to remove it.
Installing a new ribbon cassette
1. Open the front cover (1) by grasping the cover on
each side at the bottom and swing up.
2. Unwrap the new ribbon cassette and tighten the
ribbon by turning the knob on the cassette in the
direction of the arrow.
CAUTION
DO NOT remove the transparent mylar shield that
protects the exposed ribbon.
3. Position the ribbon cassette on the carriage, as
shown, making sure the ribbon is not caught on the
print head.
4. Snap the cassette into place (2) and close the cover.
A776 Lift Ribbon.eps
2
1
A776 Replace Ribbon.eps
Knob
2
1
Chapter 3: Settng up the Printer
A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
11
Connect the cables
Cable connections are made at the back of the printer.
The cash drawer cable connects the printer to one or two cash drawers.
CAUTION
Be careful to connect the USB cable only to point A (below). Attempts to connect the
USB cable at point B can cause permanent damage to the communications circuitry
Connect the communications cables rst, and then plug in the power supply.
Note
If your system has two cash drawers, attach a
Y-cable to the printer’s cash drawer connector as
shown.








Note
Connector panel varies with printer conguration. The 25-pin serial and Ethernet connector versions
are not shown.
The cash drawer cable connects the printer to one or
two cash drawers.
CAUTION
Be careful to connect correct cable into printer only at
the cash drawer connector (B).
Plug the cable into the cash drawer connector
(standard phone jack) located at the rear of the printer.
Cash drawer cables
RS-232C
Communication
Connector
USB
Connector
Power
Supply
Connector
Cash
Drawer
Connector
Connector
Interface
Panel
12
Chapter 3: Settng up the Printer
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016
Communication cables
The communication cable connects the printer to the host computer.
If installing the RS-232C communication cable:
3. Secure the connector by tightening the screws.
4. Connect the cable to the host computer.
5. Turn the host computer on.
1. Turn o the host computer.
2. Plug the communication cable into the connector at
the bottom back of the printer.
If installing the USB communication cable:
1. You don’t need to turn o your computer. Plug the
printer end of the USB cable into the USB connector
port on the printer (A).
2. Route the cable from the printer through the strain
relief tab as shown under “Cable routing” on page
14.
3. Plug the computer end of the USB cable into
the computer. Make sure the USB symbol on the
connector is facing up when you plug it in.
After you have completed setting up the printer, you
can install the USB driver onto the host computer.
Download the USB driver to the host computer from the
CognitiveTPG website at www.CognitiveTPG.com.
If installing the Powered USB cable:
1. Be sure the host computer is turned o.
2. Plug the printer end of the USB cable into the USB
connector port on the printer.
3. Route the cable from the printer through the strain
relief tab as shown under Cable Routing on page 14.
4. Plug the computer end of the USB cable into the
computer.
Powered USB communication connector panel
Powered USB
connector
Printer end
of USB cable
Computer end
of USB cable
9-pin RS-232C
communication
connector
Printer end
of USB cable
Computer end
of USB cable
25-pin RS-232C
communication
connector
Chapter 3: Settng up the Printer
A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
13
Ethernet communication connector panel
Ethernet
connector
Power
supply
connector
If installing the Ethernet communication cable:
1. You don’t need to turn o the computer. Plug the
printer end of the Ethernet cable into the Ethernet
connector port on the printer (A). Make sure the
connector snaps rmly in place.
2. Plug the computer end of the Ethernet cable into
the Ethernet port of the computer. Make sure the
connector snaps rmly in place.
3. After you have connected the printer, you may need
to set the printer internal parameters for Ethernet
operation. See “Ethernet Terminology and Setup”
section of the A776II Programming Guide.
Power supply cable
1. Plug the power cord into the back of the printer.
2. Route the cash drawer and power supply cables
through the strain relief tab on the back of the
printer as shown under “Cable routing” on page 14.
WARNING
Using this device without a grounded outlet is a safety
hazard and voids the printer Warranty, Safety, FCC and
CE Mark designation.
3. Plug the power cord into the power supply, then
plug the power supply into an outlet. The green
light on the top cover will light up.
CAUTION
To avoid damage to the printer, connect the power
supply cable last.
Power
Supply
Connector
Connector Interface Panel
14
Chapter 3: Settng up the Printer
A776II Two-Color Thermal/Impact Hybrid Printer: User Guide A776 2UG0001 B 11/2016
Cable routing
Prevent the printer from being accidentally unplugged by making sure the cables are routed as shown in the
illustration below.
Test printing
This test prints a complete list of printer settings (Diagnostic form) and partially cuts the paper (see sample on next
page). The test items listed may vary depending on the printer model. This printout is useful to a service representative
when there is a problem. If the quality of the test printout is poor (missing or faded text) see the Troubleshooting
section on page 29.
Instructions at the end of the test printout describe how to enter the conguration menu. The conguration menu
allows you to change the current settings of the printer.
Test Procedure
1. To run the test, open the receipt cover (1); then,
while holding down the paper feed button, close
the receipt cover (2).
2. When the printer begins printing let go of the paper
feed button. The diagnostic printout will print.
3. Review this printout for printer settings. If you wish
to change any of these settings go to the
conguration menu as instructed at the bottom of
the printout.
4. Make selections as instructed on the printout.
CAUTION
Be careful when you change any of the printer settings
to avoid entering any changes that you don’t intend to
make.
21
Open
receipt
cover
Push and hold
paper feed button
while closing
receipt cover
A776 Test Printer.eps
Chapter 3: Settng up the Printer
A776 2UG0001 B 11/2016 A776II Two-Color Thermal/Impact Hybrid Printer: User Guide
15
Sample diagnostic menu and print test for a printer with a serial connection. Ethernet diagnostic printout not shown.
Ethernet parameters can not be changed in the conguration menu.
Paper type can be changed in the conguration menu.
Paper types and grades available:
Type 0 - Monochrome grades
Type 4 - Two-color grades
Type 5 - Two-color grades
See the Programming Guide for more information.
Test Printout
- Set Firmware Features - > 8 clicks
*** A776II - Diagnostics Form ***
Model number : A776-0000-0000
Serial number : 0000000000
Loader Firmware
P/N : PN#: 189-776L116
Date : Jul 6 2016
Flash Firmware
Revision : V1.42
CRC : C0F4
P/N : 189-776A142A
H/W parameters
Flash Memory Size : 8 Mbytes
Flash Logos/Fonts : 1600 kbytes
Flash User Storage : 576 kbytes
Flash Perm’nt Fonts : 2240 kbytes
Flash Journal Size : 640 kbytes
SRAM Size : 512 kbytes
Head settting : H
Motor ID : 1
Paper Type Setting : Type 0, Monochrome
Color Density Adj : n/a
Print Density, Mono : 100%
Max Speed : 300 mm/sec
Paper Width : 80 mm
Max Power : Level 1
Knife : Enabled
Partial Cut : 135 steps
Paper Low Sensor : Enabled
No Paper Low Extension
Comm. Interface
Interface : USB
RX Buer Size : 4096
USB Driver Type : Printer Class
Interface : RS232
RX Buer Size : 4096
Parameters
Baud Rate : 115200
Data Bits : 8
Stop Bit : 1
Parity : NONE
Flow Control : DTR/DSR
Reception Errors : Ignore
Resident Code Pages : 437, 720, 737, 775, 850
852, 857, 858, 860, 862...
Press Feed Button Within the
Next Two Seconds
***To Enter Printer Cong Menu***
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CognitiveTPG A776II User manual

CognitiveTPG
Brand
CognitiveTPG
Model
A776II
Category
Label printers
Type
User manual
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