Hand Held Products Dolphin 9500 Software Upgrade Instructions

Brand: Hand Held Products

Model: Dolphin 9500

Type: Software Upgrade Instructions

Document #500014592 Rev A ECN 500000010885

Hand Held Products Dolphin

9500 Upgrade Utility Procedures

for Upgrading from Pocket PC 2003 SE to Windows Mobile 5.0

Hand Held Products Upgrade is a system developed for the Dolphin family of Mobile

Computers to easily install updates to various system software components. HHPUpgrade

can update the kernel, boot loader, and / or keyboard firmware. These components can be

transferred to the device over any available communications link (ActiveSync, 802.11b, etc.).

The upgrade components may also be pre-staged on an SD card.

Hand Held Products Upgrade files are distributed as a single upgrade file. The files have

“.upg” extension (i.e. FileName.upg). The upgrade files typically contain a matched kernel,

bootloader, and keyboard image. The upgrade file does not update files in the persistent file

store (e.g. \IPSM files).

Each Dolphin terminal is licensed for a single copy of Microsoft’s PocketPC 2002, Windows

Mobile for PocketPC 2003 or Windows Mobile 5.0 operating system. If you are upgrading to

a different version of the operating system (i.e. from PPC2003 to Windows Mobile 5.0) you

are required to obtain a license key for the upgraded operating system. Please contact your

local account representative for instructions on how to obtain a license key.

!! Warning !!

Upgrading a device without obtaining a valid license key will

render the device unusable. You will be forced to reload the

licensed operating system version manually.

Once a device has been successfully upgraded, you may use the HHP Replication utility to

upgrade other devices. However, each upgraded device will require a unique license key.

Windows Mobile 5.0 Upgrade Procedure from PPC 2002 or PPC 2003 SE Pre version

7.13 SP3 release:

1) Upgrade to PPC 2003 SE version 7.13 SP3 or 7.14 SP1 or later: Follow the

Technical Bulletin document number 500002311 to upgrade the device to PPC 2003

SE version 7.13 SP3 or later release.

Windows Mobile 5.0 Upgrade Procedure from PPC 2003 SE Version 7.13 SP3 or later

release:

1) Apply External Power: It is very important that the Dolphin not power fail during the

upgrade process. Therefore, you MUST place the Dolphin in a homebase or supply

power via a Dolphin Charge-Comm cable.

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2) Delete the contents of the IPSM: Delete the contents of the IPSM directory of the

9500.

3) Establish an ActiveSync connection to copy the UPG file: Copy the BNK100.UPG file

to the “\IPSM” folder on the Dolphin.

4) Execute the UPG file: Using File Explorer, navigate to "\IPSM". Execute the UPG file

by ‘single-tapping’ on the UPG file.

5) Version Info Dialog: A Message box will be displayed showing the current and new

revisions. Any of the three upgradeable components that are not being updated will be

grayed out, and the new rev will display as “No Update”. Single-tap the "Install" button

one time. At this point, the system may appear to be unresponsive for ten seconds or

more while the upgrade file is processed.

6) Device Reboot: The Dolphin will automatically reboot and begin to install the UPG file

contents. The flash upgrade process can take up to ten minutes. The screen will

contain a basic bootloader screen and the LED’s will flash during this time.

!! Warning !!

Do not attempt to manually reboot the system at this point or the

system may become unbootable.

7) Enter the License Key: Once the terminal reboots after upgrading from Pocket PC

2003 SE to Windows Mobile 5.0, you will be prompted to enter a license key. License

keys are device serial number specific. Find the serial number of the device in the list

of license keys provided by your sales representative. Enter the license key value

using the numeric keypad and type enter. Once you have entered the license key, the

device will prompt you if you wish to continue, ”y/n”? Enter Y, after a few moments the

device will boot to the Windows Mobile 5.0 Operating System.

8) Establish an ActiveSync connection to copy the Windows Mobile IPSM image*:

Copy the contents of the IPSM image to the IPSM directory of the 9500.

*The IPSM image can be obtained from the link below.

ftp://ftp.handheld.com/Mobility/WM5.0/95xx

9) Reboot the terminal: Press and hold the CTRL and ESC keys for 5 seconds.

Windows Mobile 5.0 Upgrade Procedure from Windows Mobile 5.0 release :

1) Apply External Power: It is very important that the Dolphin not power fail during the

upgrade process. Therefore, you MUST place the Dolphin in a homebase or supply

power via a Dolphin Charge-Comm cable.

2) Delete the contents of the IPSM

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3) Establish an ActiveSync connection to copy the UPG file: Copy the UPG file to

the IPSM folder on the Dolphin.

4) Execute the UPG file: Using File Explorer, navigate to the folder containing the .UPG

file. Execute the UPG file by ‘single-tapping’ on the UPG file.

5) Program and Storage Memory reconfiguration

The Windows Mobile 5.0 Operating System does not support the runtime allocation

of Storage and Program memory.

If the unit is configured such that there is not enough Storage and Program Memory to

complete the upgrade, a message box similar to the one shown below is displayed.

If the unit cannot complete the upgrade in this configuration, the Storage and Program

memory must be temporarily reconfigured for the upgrade to complete.

Once the Storage and Program Memory reconfiguration is complete, the Dolphin will

automatically launch the upgrade process and attempt to complete the upgrade.

6) Version Info Dialog: A Message box similar to the one shown below will be

displayed that shows the current and new revisions. Any of the three upgradeable

components that are not being updated will be grayed out, and the new rev will display

as “No Update”. Tap the "Install" button one time. At this point, the system may

appear to be unresponsive for ten seconds or more while the upgrade file is

decompressed from the object store to main memory.

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Document #500014592 Rev A ECN 500000010885

7) The device will automatically reboot and begin to install the UPG file contents. The

screen will contain a basic boot loader screen and the LED’s will flash. Warning! Do

not remove AC power, remove the battery, or attempt to manually reboot the system

at this point, or the system may become unbootable.

8) Once the above process is completed the unit will then boot to the today screen.

9) Establish an ActiveSync connection to delete the UPG file and install the IPSM

image*: Delete the UPG file from the IPSM directory of the 9500 and then copy the

IPSM image to the IPSM directory.

*The IPSM image can be obtained from the link below.

ftp://ftp.handheld.com/Mobility/WM5.0/95xx

10) Cold boot the terminal: Press and hold the CTRL and ESC keys for 5 seconds.

Storage Card Upgrade:

For terminals with a storage card, the UPG file can be copied to a storage card, which is

then inserted in the device. Navigate to "\Storage Card" using File Explorer on the

terminal and tap the UPG file.

Command-line options for programmatic upgrade:

The HHPUpgrade can be invoked programmatically. The command-line syntax is as

follows:

HhpUpgrade.exe [/q] [/U=upgrade_file]

/q or /quiet

This switch will disable the message dialog box that asks the user to

confirm flashing the new system files. If an error occurs, an error-

message box will still be displayed detailing the error.

/U=upgrade_file

Full path and filename of the upgrade image file. The default is “\My

Documents\firmware.upg”.

Hand Held Products Dolphin 9500 Software Upgrade Instructions

Brand: Hand Held Products

Model: Dolphin 9500

Type: Software Upgrade Instructions

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Hand Held Products Dolphin 9500 Software Upgrade Instructions

Hand Held Products Dolphin 9500 Software Upgrade Instructions

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