Lexmark X950 Series User manual

X950 Series

User's Guide

December 2010 www.lexmark.com

Machine type(s):

7558

Model(s):

032, 036, 232, 236, 432, 436

Contents

Safety information.......................................................................................7

Learning about the printer...........................................................................9

Thank you for choosing this printer!.........................................................................................................9

Finding information about the printer......................................................................................................9

Selecting a location for the printer..........................................................................................................10

Printer configurations.............................................................................................................................12

Basic functions of the scanner.................................................................................................................14

Understanding the ADF and scanner glass..............................................................................................15

Understanding the printer control panel................................................................................................16

Understanding the home screen................................................................17

Understanding the home screen.............................................................................................................17

Using the touch-screen buttons..............................................................................................................18

Setting up and using the home screen applications....................................22

Customizing the home screen using the Embedded Web Server...........................................................22

Using the home screen applications.......................................................................................................22

Using Forms and Favorites......................................................................................................................23

Using Scan to Network............................................................................................................................25

Using the Remote Operator Panel..........................................................................................................27

Using My MFP.........................................................................................................................................28

Using WS-Scan.........................................................................................................................................30

Exporting and importing a configuration using the Embedded Web Server...........................................30

Additional printer setup.............................................................................32

Turning on the printer.............................................................................................................................32

Installing internal options........................................................................................................................33

Installing optional trays...........................................................................................................................48

Attaching cables......................................................................................................................................51

Verifying printer setup............................................................................................................................52

Setting up the printer software...............................................................................................................53

Setting up wireless printing.....................................................................................................................54

Installing the printer on a wired network...............................................................................................59

Changing port settings after installing a new network Internal Solutions Port......................................61

Contents

2

Setting up serial printing.........................................................................................................................63

Minimizing your printer's environmental impact........................................65

Saving paper and toner...........................................................................................................................65

Saving energy..........................................................................................................................................66

Recycling..................................................................................................................................................69

Loading paper and specialty media............................................................71

Setting the paper size and type...............................................................................................................71

Configuring Universal paper settings......................................................................................................71

Loading the standard or optional 520-sheet tray....................................................................................72

Loading the optional 850- and 1,150-sheet trays...................................................................................75

Loading the 2000-sheet high-capacity feeder.........................................................................................77

Loading the multipurpose feeder............................................................................................................79

Linking and unlinking trays......................................................................................................................83

Paper and specialty media guidelines.........................................................85

Paper guidelines......................................................................................................................................85

Supported paper sizes, types, and weights.............................................................................................89

Printing......................................................................................................96

Printing a document................................................................................................................................96

Printing from a flash drive.......................................................................................................................98

Printing on specialty media...................................................................................................................100

Printing confidential and other held jobs..............................................................................................102

Printing information pages....................................................................................................................103

Canceling a print job..............................................................................................................................104

Copying....................................................................................................105

Making copies.......................................................................................................................................105

Copying film photos..............................................................................................................................106

Copying on specialty media...................................................................................................................106

Customizing copy settings.....................................................................................................................107

Placing information on copies...............................................................................................................112

Canceling a copy job..............................................................................................................................112

Understanding the copy screens and options.......................................................................................113

Contents

3

E-mailing..................................................................................................116

Getting ready to e-mail.........................................................................................................................116

Creating an e-mail shortcut...................................................................................................................117

E-mailing a document............................................................................................................................118

Customizing e-mail settings...................................................................................................................119

Canceling an e-mail...............................................................................................................................120

Understanding e-mail options...............................................................................................................120

Faxing......................................................................................................123

Getting the printer ready to fax............................................................................................................123

Creating shortcuts.................................................................................................................................129

Sending a fax.........................................................................................................................................130

Customizing fax settings........................................................................................................................132

Canceling an outgoing fax.....................................................................................................................133

Understanding fax options....................................................................................................................134

Holding and forwarding faxes...............................................................................................................136

Scanning to an FTP address......................................................................138

Creating shortcuts.................................................................................................................................138

Scanning to an FTP address...................................................................................................................139

Understanding FTP options...................................................................................................................140

Scanning to a computer or flash drive......................................................143

Scanning to a computer........................................................................................................................143

Scanning to a flash drive........................................................................................................................144

Understanding the Scan Center features..............................................................................................144

Using the ScanBack Utility.....................................................................................................................144

Understanding scan profile options......................................................................................................145

Understanding printer menus...................................................................147

Menus list..............................................................................................................................................147

Supplies menu.......................................................................................................................................148

Paper menu...........................................................................................................................................150

Reports menu........................................................................................................................................161

Network/Ports menu.............................................................................................................................162

Security menu.......................................................................................................................................175

Settings menu........................................................................................................................................180

Contents

4

Help menu.............................................................................................................................................233

Securing the hard disk and other installed memory..................................235

Statement of Volatility..........................................................................................................................235

Erasing volatile memory........................................................................................................................235

Erasing non-volatile memory................................................................................................................236

Erasing printer hard disk memory using the Embedded Web Server...................................................236

Configuring printer hard disk encryption using the Embedded Web Server.........................................237

Maintaining the printer............................................................................238

Cleaning the exterior of the printer......................................................................................................238

Cleaning the scanner glass....................................................................................................................239

Cleaning the printhead lenses...............................................................................................................240

Storing supplies.....................................................................................................................................243

Checking the status of supplies.............................................................................................................244

Ordering supplies..................................................................................................................................244

Replacing Supplies.................................................................................................................................246

Moving the printer................................................................................................................................257

Administrative support............................................................................259

Finding advanced networking and administrator information.............................................................259

Using the Embedded Web Server.........................................................................................................259

Checking the status of the printer.........................................................................................................259

Checking the virtual display...................................................................................................................260

Setting up e-mail alerts.........................................................................................................................260

Viewing reports.....................................................................................................................................260

Restoring factory default settings.........................................................................................................261

Clearing jams............................................................................................262

Avoiding jams........................................................................................................................................262

Understanding jam numbers and locations..........................................................................................263

201–202 paper jams..............................................................................................................................263

203 paper jam.......................................................................................................................................265

230 paper jam.......................................................................................................................................266

231 paper jam.......................................................................................................................................267

24x paper jam........................................................................................................................................269

250 paper jam.......................................................................................................................................271

Contents

5

281 paper jam.......................................................................................................................................272

4yy.xx paper jams..................................................................................................................................274

455 staple jam.......................................................................................................................................278

28y.xx paper jams..................................................................................................................................280

Troubleshooting.......................................................................................281

Understanding printer messages..........................................................................................................281

Solving basic printer problems..............................................................................................................297

Solving printing problems.....................................................................................................................297

Solving copy problems..........................................................................................................................301

Solving scanner problems.....................................................................................................................303

Solving fax problems.............................................................................................................................305

Solving home screen applications problems.........................................................................................309

Solving option problems........................................................................................................................313

Solving paper feed problems.................................................................................................................316

Solving print quality problems..............................................................................................................317

Solving color quality problems..............................................................................................................330

Embedded Web Server does not open.................................................................................................333

Contacting customer support................................................................................................................333

Notices.....................................................................................................334

Product information..............................................................................................................................334

Edition notice........................................................................................................................................334

Power consumption..............................................................................................................................338

Index........................................................................................................352

Contents

6

Safety information

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

Do not place or use this product near water or wet locations.

This product uses a ground fault circuit interrupter (GFCI). Monthly testing of the GFCI is recommended.

CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a

danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium

battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component,

allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained

personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or

printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

• Disconnect all cords and cables from the printer before moving it.

• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same

time.

Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.

You must understand the section in your operating instructions that discusses the guidelines for selecting print media

to avoid the possibility of harmful emissions.

Use only the power cord provided with this product or the manufacturer's authorized replacement.

CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ-11) cord provided with

this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched

telephone network.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall

outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and

unplug any cables going into the printer.

CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system

connections) are properly installed in their marked plug-in ports.

This product is designed, tested, and approved to meet strict global safety standards with the use of specific

manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not

responsible for the use of other replacement parts.

CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not

subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and

walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly for

signs of such problems. Remove the power cord from the electrical outlet before inspecting it.

Refer service or repairs, other than those described in the user documentation, to a professional service person.

Safety information

7

CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug

the power cord from the wall outlet and disconnect all cables from the printer before proceeding.

CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or

make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning

storm.

CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray

separately. Keep all other drawers or trays closed until needed.

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input

option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes,

you may need additional furniture. For more information, contact the place where you purchased the printer.

SAVE THESE INSTRUCTIONS.

Safety information

8

Learning about the printer

Thank you for choosing this printer!

We've worked hard to make sure it will meet your needs.

To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s

Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and

make sure you check the latest updates on our Web site.

We're committed to delivering performance and value with our printers, and we want to make sure you're satisfied. If

you do encounter any problems along the way, one of our knowledgeable support representatives will be delighted to

help you get back on track fast. And if you find something we could do better, please let us know. After all, you are the

reason we do what we do, and your suggestions help us do it better.

Finding information about the printer

What are you looking for? Find it here

Initial setup instructions:

• Connecting the printer

• Installing the printer software

Setup documentation—The setup documentation came

with the printer and is also available on the Lexmark Web

site at http://support.lexmark.com.

Additional setup and instructions for using the printer:

• Selecting and storing paper and specialty media

• Loading paper

• Configuring printer settings

• Viewing and printing documents and photos

• Setting up and using the printer software

• Configuring the printer on a network (depending on your

printer model)

• Caring for and maintaining the printer

• Troubleshooting and solving problems

User's Guide—The User's Guide is available on the

Software and Documentation CD.

For updates, check our Web site at

http://support.lexmark.com.

Instructions for:

• Installing the printer using Guided or Advanced wireless setup

• Connecting the printer to an Ethernet or a wireless network

• Troubleshooting printer connection problems

Networking Guide— Open the Software and

Documentation CD, and then look for Printer and

Software Documentation under the Pubs folder. From

the list of publications, click the Networking Guide link.

Learning about the printer

9

What are you looking for? Find it here

Help using the printer software Windows or Mac Help—Open a printer software program

or application, and then click Help.

Click

?

to view context-sensitive information.

Notes:

• The Help installs automatically with the printer

software.

• The printer software is located in the printer

Program folder or on the desktop, depending on

your operating system.

Latest supplemental information, updates, and technical support:

• Documentation

• Driver downloads

• Live chat support

• E-mail support

• Telephone support

Lexmark Support Web site—

http://support.lexmark.com

Note: Select your country or region, and then select your

product to view the appropriate support site.

Support telephone numbers and hours of operation for

your country or region can be found on the Support Web

site or on the printed warranty that came with your

printer.

Record the following information (located on the store

receipt and at the back of the printer), and have it ready

when you contact support so they may serve you faster:

• Machine Type number

• Serial number

• Date purchased

• Store where purchased

Warranty information Warranty information varies by country or region:

• In the US—See the Statement of Limited Warranty

included with this printer, or at

http://support.lexmark.com.

• In other countries and regions—See the printed

warranty that came with your printer.

Selecting a location for the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained

personnel to lift it safely.

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any

options, then leave enough room for them too. It is important to:

• Set up the printer near a properly grounded and easily accessible electrical outlet.

• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee

156 standard.

• Provide a flat, sturdy, and stable surface.

Learning about the printer

10

• Keep the printer:

– Away from the direct airflow of air conditioners, heaters, or ventilators

– Free from direct sunlight, humidity extremes, or temperature fluctuations

– Clean, dry, and free of dust

• Allow the following recommended amount of space around the printer for proper ventilation:

1

2

3

4

5

1 100 mm (4 in.)

2 610 mm (24 in.)

3 385 mm (15 in.)

4 100 mm (4 in.)

5 100 mm (4 in.)

Learning about the printer

11

Printer configurations

Basic model

1

2

3

4

5

6

7

1 Automatic Document Feeder (ADF)

2 ADF input tray

3 ADF exit bin

4 Printer control panel

5 Standard exit bin

6 Standard 520-sheet tray

7 Multipurpose feeder

Learning about the printer

12

Configured models

You can configure your basic printer by adding optional trays. A 2,000-sheet high-capacity feeder and a finisher bin can

also be added.

1

2

3

4

5

1 Exit tray 2

Note: Exit tray 2 is applicable to any configurations except when a finisher is installed.

2 Optional 520-sheet tray (Tray 2)

3 Optional 520-sheet tray (Tray 2)

4 Optional 520-sheet tray (Tray 2)

5 Optional 2,000-sheet tandem-tray module

• 850-sheet tray (Tray 3)

• 1,150-sheet tray (Tray 4)

Learning about the printer

13

Fully configured model

1

2

1 Finisher bin

The finisher bin can either be one of the following two options:

• Standard finisher (Punch/Stapler)

• Booklet finisher (Punch/Stapler/Booklet)

2 2,000-sheet high-capacity feeder

CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must

use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input

option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and faxes,

you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters.

Basic functions of the scanner

The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:

• Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.

• Send a fax using the printer control panel.

• Send a fax to multiple fax destinations at the same time.

• Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.

• Scan documents and send them to another printer (PDF by way of FTP).

Learning about the printer

14

Understanding the ADF and scanner glass

Automatic Document Feeder (ADF) Scanner glass

Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos),

transparencies, photo paper, or thin media (such as magazine clippings).

You can use the ADF or the scanner glass to scan documents.

Using the ADF

The ADF can scan multiple pages including duplex (two-sided) pages. When using the ADF:

Note: Duplex scanning is available only in select printer models.

• Load the document into the ADF faceup, short edge first.

• Load up to 100 sheets of plain paper into the ADF.

• Scan sizes from 125 x 216 mm (4.9 x 8.5 in.) wide to 127 x 356 mm (5 x 14 in.) long.

• Scan media weights from 52 to 120 g/m

2

(14 to 32 lb).

• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)

into the ADF. Place these items on the scanner glass.

Using the scanner glass

The scanner glass can be used to scan or copy single pages or book pages. When using the scanner glass:

• Place a document facedown on the scanner glass in the corner with the green arrow.

• Scan or copy documents up to 215.9 x 355.6 mm (8.5 x 14 in.).

• Copy books up to 12.7 mm (0.5 in.) thick.

Learning about the printer

15

Understanding the printer control panel

1

@ ! .

2

A B C

3

D E F

4

G H I

5

J K L

6

M N O

7

P Q R S

8

T U V

9

W X Y Z

*

0

#

1 2 4

6

7

5

3

Item Description

1 Display Shows the status of the printer, and allows printer setup and operation

2 Indicator light

• Off—The printer is off.

• Blinking green—The printer is warming up, processing data, or printing.

• Solid green—The printer is on, but idle.

• Blinking red—The printer requires operator intervention is needed.

3 Sleep Enables Sleep Mode or Hibernate Mode

The following are the statuses of the indicator light and the Sleep button:

• Entering or waking from Sleep Mode—The indicator light is illuminated solid green, Sleep button

is unilluminated.

• Operating in Sleep Mode—The indicator light is illuminated solid green, Sleep button is

illuminated solid amber.

• Entering or waking from Hibernate Mode—The indicator light is illuminated solid green, Sleep

button is illuminated blinking amber.

• Operating in Hibernate Mode—The indicator light is unilluminated, Sleep button is blinking

amber for 1/10 of a second, then go completely unilluminated for 1.9 seconds in pulsing pattern.

The following actions wake the printer from Sleep Mode:

• Touching the screen or any hard button presses.

• Opening an input tray, cover, or door.

• Sending a print job from the computer.

• Performing a Power On Reset (POR) with the main power switch.

4 Keypad Lets you enter numbers, letter, or symbols

5 Submit Lets you submit changes made in the printer settings

6 Stop/Cancel Stops all printer activity

Note: A list of option is displayed once Stopped appears on the display.

7 Home Lets you navigate back to the home screen

Learning about the printer

16

Understanding the home screen

When the printer is turned on, the display shows a basic screen, referred to as the home screen. Touch the home screen

buttons and icons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to

messages.

Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings,

administrative setup, and active embedded solutions.

Touch To

Copy Access the Copy menus and make copies.

E-mail Access the E-mail menus and send e-mails.

Fax Access the Fax menus and send fax.

Access the printer menus.

Note: These menus are available only when the printer is in the Ready state.

FTP Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server.

Status message bar

• Show the current printer status such as Ready or Busy.

• Show printer conditions such as Toner Low or Cartridge Low.

• Show intervention messages so the printer can continue processing.

Status/Supplies

• Display a warning or error message whenever the printer requires intervention to continue

processing.

• Access the messages screen for more information on the message, and how to clear it.

USB or USB Thumbdrive View, select, print, scan, or e-mail photos and documents from a flash drive.

Note: This button appears only when you return to the home screen while a memory card or flash

drive is connected to the printer.

Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.

Note: The tree view supports only bookmarks created from this function, and not from any other

application.

Held Jobs Display all current held jobs.

Understanding the home screen

17

Other buttons that may appear on the home screen:

Touch To

Search held jobs Search on any of the following items:

• User name for held or confidential print jobs

• Job names for held jobs, excluding confidential print jobs

• Profile names

• Bookmark container or print job names

• USB container or print job names for supported file types

Release Held Fax Access the list of held faxes.

Note: This button appears only when there are held faxes with a

scheduled hold time previously set.

Lock Device Open a password entry screen. Enter the correct password to lock the

printer control panel.

Note: This button appears only when the printer is unlocked and

password has been set.

Unlock Device Open a password entry screen. Enter the correct password to unlock

the printer control panel.

Note: This button appears only when the printer is locked. The printer

control panel buttons and shortcuts cannot be used while this appears.

Cancel Jobs Open the Cancel Jobs screen. The Cancel Jobs screen shows three

headings: Print, Fax, and Network.

The following options are available under the Print, Fax, and Network

headings:

• Print job

• Copy job

• Fax profile

• FTP

• E-mail send

Each heading has a list of jobs shown in a column under it which can

show only three jobs per screen. If more than three jobs exist in a

column, then an arrow appears enabling you to scroll through the jobs.

Change Language Launch the Change Language pop-up window that allows you to change

the primary language of the printer.

Using the touch-screen buttons

Note: Your home screen, icons, and buttons may vary depending on your home screen customization settings and

administrative setup.

Understanding the home screen

18

Sample touch screen

Touch To

Submit Submit changes made in the printer settings.

Sample Copy Print a sample copy.

Right arrow Scroll to the right.

Left arrow Scroll to the left.

Home Return to the home screen.

Right increase Select a higher value.

Left decrease Select a lower value.

Exit Exit from the current screen.

Understanding the home screen

19

Touch To

Tips Open a context-sensitive Help dialog on the touch screen.

Other touch-screen buttons

Touch To

Accept Save a setting.

Cancel

• Cancel an action or a selection.

• Exit a screen and lets you return to the previous screen without saving changes.

Reset Reset values on the screen.

Radio button Select or clear an item.

Features

Feature Description

Menu trail line:

Menus > Settings > Copy Settings >

Number of Copies

A menu trail line is located at the top of each menu screen. This feature shows the

path taken to arrive at the current menu.

Touch any of the underlined words to return to that menu.

Number of Copies is not underlined since this is the current screen. If you touch an

underlined word on the Number of Copies screen before the Number of Copies is

set and saved, then the selection is not saved, and it does not become the default

setting.

Attendance message alert If an attendance message affects a function, then this icon appears and the red

indicator light blinks.

Understanding the home screen

20

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Lexmark X950 Series User manual

Lexmark X950 Series User manual

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