X925

Lexmark X925 User manual

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X925
User's Guide
August 2010 www.lexmark.com
Machine type(s):
7541
Model(s):
032, 036
Contents
Safety information.............................................................................7
Learning about the printer...............................................................9
Finding information about the printer...........................................................................................................................9
Selecting a location for the printer...............................................................................................................................10
Printer configurations........................................................................................................................................................11
Basic functions of the scanner........................................................................................................................................13
Understanding the ADF and scanner glass................................................................................................................14
Understanding the printer control panel...................................................................................................................15
Understanding the home screen...................................................................................................................................16
Using the touch-screen buttons....................................................................................................................................17
Additional printer setup..................................................................21
Installing internal options................................................................................................................................................21
Installing optional trays.....................................................................................................................................................33
Attaching cables..................................................................................................................................................................46
Verifying printer setup.......................................................................................................................................................47
Setting up the printer software......................................................................................................................................47
Setting up wireless printing.............................................................................................................................................49
Installing the printer on a wired network...................................................................................................................53
Changing port settings after installing a new network Internal Solutions Port...........................................56
Setting up serial printing..................................................................................................................................................57
Setting up and using the home screen applications................59
Making the home screen applications work for you..............................................................................................59
Configuring Forms and Favorites..................................................................................................................................59
Configuring Scan to Network..........................................................................................................................................61
Exporting and importing a configuration using the Embedded Web Server...............................................62
Minimizing your printer's environmental impact.....................63
Saving paper and toner.....................................................................................................................................................63
Saving energy.......................................................................................................................................................................64
Recycling.................................................................................................................................................................................67
Contents
2
Loading paper and specialty media.............................................69
Setting the paper size and type.....................................................................................................................................69
Configuring Universal paper settings..........................................................................................................................69
Loading the standard or optional 550-sheet tray....................................................................................................70
Loading the multipurpose feeder.................................................................................................................................73
Linking and unlinking trays.............................................................................................................................................76
Paper and specialty media guidelines.........................................78
Paper guidelines..................................................................................................................................................................78
Supported paper sizes, types, and weights...............................................................................................................81
Printing...............................................................................................84
Printing a document..........................................................................................................................................................84
Printing on specialty media.............................................................................................................................................84
Printing confidential and other held jobs...................................................................................................................87
Supported flash drives and file types...........................................................................................................................89
Printing from a flash drive................................................................................................................................................89
Printing information pages..............................................................................................................................................90
Printing in black and white..............................................................................................................................................91
Adjusting toner darkness..................................................................................................................................................91
Using Max Speed and Max Yield....................................................................................................................................91
Canceling a print job..........................................................................................................................................................92
Copying...............................................................................................94
Making copies.......................................................................................................................................................................94
Copying film photos...........................................................................................................................................................95
Copying on specialty media............................................................................................................................................95
Customizing copy settings...............................................................................................................................................96
Placing information on copies.....................................................................................................................................101
Canceling a copy job........................................................................................................................................................101
Understanding the copy screens and options.......................................................................................................102
E-mailing..........................................................................................105
Getting ready to e-mail...................................................................................................................................................105
Creating an e-mail shortcut...........................................................................................................................................106
E-mailing a document.....................................................................................................................................................107
Customizing e-mail settings.........................................................................................................................................108
Contents
3
Canceling an e-mail..........................................................................................................................................................109
Understanding e-mail options.....................................................................................................................................109
Faxing...............................................................................................112
Getting the printer ready to fax...................................................................................................................................112
Sending a fax......................................................................................................................................................................118
Creating shortcuts............................................................................................................................................................118
Using shortcuts and the address book......................................................................................................................119
Customizing fax settings................................................................................................................................................120
Canceling an outgoing fax.............................................................................................................................................122
Understanding fax options............................................................................................................................................122
Holding and forwarding faxes......................................................................................................................................124
Scanning to an FTP address.........................................................126
Scanning to an FTP address..........................................................................................................................................126
Creating shortcuts............................................................................................................................................................127
Understanding FTP options..........................................................................................................................................128
Scanning to a computer or flash drive......................................131
Scanning to a computer.................................................................................................................................................131
Scanning to a flash drive................................................................................................................................................132
Understanding the Scan Center features.................................................................................................................132
Using the ScanBack Utility.............................................................................................................................................133
Understanding scan profile options..........................................................................................................................133
Understanding printer menus.....................................................136
Menus list.............................................................................................................................................................................136
Supplies menu...................................................................................................................................................................137
Paper menu.........................................................................................................................................................................139
Reports menu.....................................................................................................................................................................148
Network/Ports menu.......................................................................................................................................................149
Security menu....................................................................................................................................................................162
Settings menu....................................................................................................................................................................167
Help menu...........................................................................................................................................................................216
Securing the hard disk and other installed memory..............218
Statement of Volatility.....................................................................................................................................................218
Erasing volatile memory.................................................................................................................................................219
Contents
4
Erasing non-volatile memory.......................................................................................................................................219
Erasing printer hard disk memory...............................................................................................................................219
Configuring printer hard disk encryption................................................................................................................221
Maintaining the printer.................................................................222
Cleaning the exterior of the printer............................................................................................................................222
Cleaning the scanner glass............................................................................................................................................222
Cleaning the ADF parts...................................................................................................................................................223
Cleaning the printhead lenses.....................................................................................................................................224
Adjusting scanner registration.....................................................................................................................................227
Storing supplies.................................................................................................................................................................229
Checking the status of supplies...................................................................................................................................229
Ordering supplies..............................................................................................................................................................230
Replacing Supplies...........................................................................................................................................................232
Moving the printer............................................................................................................................................................238
Administrative support.................................................................239
Finding advanced networking and administrator information.......................................................................239
Using the Embedded Web Server...............................................................................................................................239
Checking the virtual display..........................................................................................................................................239
Checking the printer status...........................................................................................................................................240
Setting up e-mail alerts...................................................................................................................................................240
Viewing reports..................................................................................................................................................................240
Restoring factory default settings...............................................................................................................................241
Clearing jams...................................................................................242
Avoiding jams.....................................................................................................................................................................242
Understanding jam numbers and locations...........................................................................................................242
200 paper jam.....................................................................................................................................................................244
201 paper jam.....................................................................................................................................................................245
203 paper jam.....................................................................................................................................................................246
230 paper jam.....................................................................................................................................................................247
231–239 paper jams.........................................................................................................................................................247
24x paper jam.....................................................................................................................................................................248
250 paper jam.....................................................................................................................................................................251
280–289 paper jams.........................................................................................................................................................251
290–292 paper jams.........................................................................................................................................................252
Contents
5
451 paper jam.....................................................................................................................................................................252
Troubleshooting.............................................................................253
The indicator light is blinking.......................................................................................................................................253
Solving basic printer problems....................................................................................................................................253
Understanding printer messages................................................................................................................................253
Solving printing problems.............................................................................................................................................267
Solving copy problems...................................................................................................................................................271
Solving scanner problems.............................................................................................................................................273
Solving fax problems.......................................................................................................................................................275
Solving home screen applications problems..........................................................................................................279
Solving option problems................................................................................................................................................282
Solving paper feed problems.......................................................................................................................................284
Solving print quality problems....................................................................................................................................285
Solving color quality problems....................................................................................................................................298
Embedded Web Server does not open.....................................................................................................................301
Contacting customer support......................................................................................................................................301
Notices..............................................................................................302
Product information.........................................................................................................................................................302
Edition notice.....................................................................................................................................................................302
Power consumption.........................................................................................................................................................305
Index.................................................................................................319
Contents
6
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury
or printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
• Disconnect all cords and cables from the printer before moving it.
• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same
time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ-11) cord provided
with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public
switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do
not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
Safety information
7
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You
must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an
input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies,
and faxes, you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each paper drawer or tray
separately. Keep all other drawers or trays closed until needed.
SAVE THESE INSTRUCTIONS.
Safety information
8
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
• Connecting the printer
• Installing the printer software
Setup documentation—The setup documentation
came with the printer and is also available on the
Lexmark Web site at http://support.lexmark.com.
Additional setup and instructions for using the printer:
• Selecting and storing paper and specialty media
• Loading paper
• Configuring printer settings
• Viewing and printing documents and photos
• Setting up and using the printer software
• Configuring the printer on a network (depending on your
printer model)
• Caring for and maintaining the printer
• Troubleshooting and solving problems
User's Guide—The User's Guide is available on the
Software and Documentation CD.
For updates, check our Web site at
http://support.lexmark.com.
Instructions for:
• Installing the printer using Guided or Advanced wireless
setup
• Connecting the printer to an Ethernet or a wireless network
• Troubleshooting printer connection problems
Networking Guide— Open the Software and
Documentation CD, and then look for Printer and
Software Documentation under the Pubs folder. From
the list of publications, click the Networking Guide link.
Help using the printer software Windows or Mac Help—Open a printer software
program or application, and then click Help.
Click
?
to view context-sensitive information.
Notes:
• The Help installs automatically with the printer
software.
• The printer software is located in the printer
Program folder or on the desktop, depending on
your operating system.
Learning about the printer
9
What are you looking for? Find it here
Latest supplemental information, updates, and technical
support:
• Documentation
• Driver downloads
• Live chat support
• E-mail support
• Telephone support
Lexmark Support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select your
product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the Support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact support so they may serve you faster:
• Machine Type number
• Serial number
• Date purchased
• Store where purchased
Warranty information Warranty information varies by country or region:
• In the US—See the Statement of Limited Warranty
included with this printer, or at
http://support.lexmark.com.
• In other countries and regions—See the printed
warranty that came with your printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install
any options, then leave enough room for them too. It is important to:
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight, humidity extremes, or temperature fluctuations
– Clean, dry, and free of dust
• Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer
10
1
2
3
5
4
1 348 mm (13.7 in.)
2 609.6 mm (24 in.)
3 100 mm (3.94 in.)
4 100 mm (3.94 in.)
5 285 mm (11.22 in.)
Printer configurations
Basic model
Notes:
• The printer stand is a cabinet that can be converted into a caster base.
• If used with a printer stand, then the printer supports only one optional 550-sheet tray.
• If used with a caster base, then the printer supports a maximum of three optional 550-sheet trays.
Learning about the printer
11
1
2
3
4
5
6
7
8
1
Automatic Document Feeder (ADF)
2
ADF input tray
3
ADF exit bin
4 Multipurpose feeder
5
Standard 150-sheet tray (Tray 1)
6 Standard 250-sheet tray (Tray 2)
7
Standard exit bin
8
Printer control panel
Configured model
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You
must use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an
input option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies,
and faxes, you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
Learning about the printer
12
9
10
11
9
Optional 550-sheet trays
10 Caster base (converted from a printer stand)
11
Printer stand
Basic functions of the scanner
The scanner provides copy, fax, and scan-to-network capability for large workgroups. You can:
• Make quick copies, or change the settings on the printer control panel to perform specific copy jobs.
• Send a fax using the printer control panel.
• Send a fax to multiple fax destinations at the same time.
• Scan documents and send them to your computer, an e-mail address, a flash drive, or an FTP destination.
• Scan documents and send them to another printer (PDF by way of FTP).
Learning about the printer
13
Understanding the ADF and scanner glass
Automatic Document Feeder (ADF) Scanner glass
Use the ADF for multiple-page documents, including duplex
pages.
Use the scanner glass for single pages or book pages, small
items (such as postcards or photos), transparencies, photo
paper, or thin media (such as magazine clippings).
Using the ADF
• Load documents into the ADF faceup, as indicated by the ADF paper icon.
• Load up to 100 sheets of plain paper in the ADF input tray.
• Scan sizes from 76.2 x 139.7 mm (3.0 x 5.5 in.) to 296.9 x 431.8 mm (11.69 x 17 in.).
• Scan documents with mixed page sizes (Letter and Legal).
• Scan media weights from 64 to 120 g/m
2
(16 to 32 lb).
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
Using the scanner glass
• Unlock the scanner glass by sliding the button to the left.
1 2
• Place documents facedown on the scanner glass in the upper left corner.
• Scan or copy documents up to 296.9 x 431.8 mm (11.69 x 17 in.).
• Copy books up to 25.4 mm (1 in.) thick.
Learning about the printer
14
Understanding the printer control panel
1
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2
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7
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8
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5
Item Description
1 Display Shows the status of the printer, and allows printer setup and operation
2
Indicator light
• Off—The printer is off.
• Blinking green—The printer is warming up, processing data, or printing.
• Solid green—The printer is on, but idle.
• Blinking red—The printer requires operator intervention is needed.
3 Sleep Enables Sleep Mode or Hibernate Mode
The following are the statuses of the indicator light and the Sleep button:
• Entering or waking from Sleep Mode—The indicator light is illuminated solid green, Sleep
button is unilluminated.
• Operating in Sleep Mode—The indicator light is illuminated solid green, Sleep button is
illuminated solid amber.
• Entering or waking from Hibernate Mode—The indicator light is illuminated solid green, Sleep
button is illuminated blinking amber.
• Operating in Hibernate Mode—The indicator light is unilluminated, Sleep button is blinking
amber for 1/10 of a second, then go completely unilluminated for 1.9 seconds in pulsing
pattern.
The following actions wake the printer from Sleep Mode:
• Touching the screen or any hard button presses.
• Opening an input tray, cover, or door.
• Sending a print job from the computer.
• Performing a Power On Reset (POR) with the main power switch.
4 Keypad Lets you enter numbers, letter, or symbols
5
Submit Lets you submit changes made in the printer settings
6 Stop/Cancel Stops all printer activity
Note: A list of option is displayed once Stopped appears on the display.
Learning about the printer
15
Item Description
7
Home Lets you navigate back to the home screen
Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Touch the home
screen buttons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond to
messages.
Note: Buttons appearing on the home screen may vary depending on home screen customization settings.
Display item Description
Copy Opens the Copy menus
E-mail Opens the E-mail menus
Fax Opens the Fax menus
Opens the printer menus. These menus are available only when the printer is in the Ready state.
FTP Opens the File Transfer Protocol (FTP) menus
Status message bar
• Shows the current printer status such as Ready or Busy.
• Shows printer conditions such as Toner Low.
• Shows intervention messages so the printer can continue processing.
Status/Supplies Displays a warning or error message whenever the printer requires intervention to continue
processing. Touch this button to access the messages screen for more information on the message.
USB Displays the files on a USB drive
Bookmarks Lets you create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.
Held Jobs Displays all current held jobs
Learning about the printer
16
Other buttons that may appear on the home screen:
Display item Function
Release Held Fax If this button is shown, then there are held faxes with a scheduled
hold time previously set. To access the list of held faxes, touch this
button.
Lock Device This button appears on the screen when the printer is unlocked and
password has been set.
Touching this button opens a password entry screen. Enter the
correct password to lock the printer control panel.
Unlock Device This button appears on the screen when the printer is locked. The
printer control panel buttons and shortcuts cannot be used while this
appears.
Touching this button opens a password entry screen. Enter the
correct password to unlock the printer control panel.
Cancel Jobs Opens the Cancel Jobs screen. The Cancel Jobs screen shows three
headings: Print, Fax, and Network.
The following items are available under the Print, Fax, and Network
headings:
• Print job
• Copy job
• Fax profile
• FTP
• E-mail send
Each heading has a list of jobs shown in a column under it which can
show only three jobs per screen. If more than three jobs exist in a
column, then an arrow appears enabling you to scroll through the
jobs.
Change Language Launches the Change Language pop-up window that allows you to
change the primary language of the printer.
Using the touch-screen buttons
Note: Your screens and buttons may vary depending on your options and administrative setup.
Learning about the printer
17
Sample touch screen
Submit
Button Function
Submit Submits changes made in the printer settings
Sample Copy Prints a sample copy
Right arrow Scrolls to the right
Left arrow Scrolls to the left
Home Returns to the home screen
Right increase Lets you select a higher value
Left decrease Lets you select a lower value
Exit Lets you exit from the current screen
Learning about the printer
18
Button Function
Tips Opens a context-sensitive Help dialog on the touch screen
Other touch-screen buttons
Button Function
Accept Saves a setting
Cancel
• Cancels an action or a selection
• Exits a screen and lets you return to the previous screen without saving
changes
Reset Resets values on the screen
Unselected radio button Indicates that an item is not selected
Selected radio button Indicates a selection
Search Lets you search current held jobs
Warning Indicates a warning or error condition
Learning about the printer
19
Features
Feature Description
Menu trail line:
Menus > Settings > Copy Settings >
Number of Copies
A Menu trail line is located at the top of each menu screen. This feature shows the
path taken to arrive at the current menu.
Touch any of the underlined words to return to that menu or menu item.
The Number of Copies is not underlined since this is the current screen. If you touch
an underlined word on the Number of Copies screen before the Number of Copies
is set and saved, then the selection is not saved, and it does not become the default
setting.
Attendance message alert If an attendance message affects a function, this icon appears and the red indicator
light blinks.
Learning about the printer
20
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