6500E

Lexmark 6500E User manual

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6500e
User's Guide
October 2014 www.lexmark.com
Machine type(s):
4036
Model(s):
310
Contents
Safety information.......................................................................................7
Learning about the printer...........................................................................9
Basic functions of the scanner...................................................................................................................9
Finding information about the printer......................................................................................................9
Selecting a location for the printer and the scanner...............................................................................10
Printer configurations.............................................................................................................................11
Understanding the ADF and scanner glass..............................................................................................12
Understanding the scanner control panel...............................................................................................13
Understanding the home screen................................................................14
Understanding the home screen.............................................................................................................14
Using the touch-screen buttons..............................................................................................................15
Customizing the home screen.....................................................................18
Finding the IP address of the scanner.....................................................................................................18
Accessing the Embedded Web Server.....................................................................................................18
Activating the home screen applications................................................................................................19
Exporting and importing a configuration using the Embedded Web Server...........................................21
Additional printer setup.............................................................................22
Installing a scanner communications card in the printer........................................................................22
Installing internal options in the scanner................................................................................................26
Installing hardware options.....................................................................................................................41
Attaching cables......................................................................................................................................43
Verifying printer setup............................................................................................................................44
Setting up the scanner software.............................................................................................................45
Networking..............................................................................................................................................46
Minimizing your printer's environmental impact........................................55
Saving paper and toner...........................................................................................................................55
Saving energy..........................................................................................................................................56
Recycling..................................................................................................................................................58
Contents 2
Loading paper and specialty media............................................................60
Loading the standard or optional 250 or 550sheet tray.......................................................................60
Loading the 2000sheet tray...................................................................................................................63
Loading the multipurpose feeder............................................................................................................66
Loading the envelope feeder..................................................................................................................69
Loading business cards into the ADF.......................................................................................................70
Setting the paper size and type...............................................................................................................71
Configuring Universal paper settings......................................................................................................73
Setting the ADF to detect multiple paper feeds......................................................................................73
Linking and unlinking trays......................................................................................................................73
Paper and specialty media guidelines.........................................................75
Paper guidelines......................................................................................................................................75
Supported paper sizes, types, and weights.............................................................................................78
Printing......................................................................................................83
Printing a document................................................................................................................................83
Printing from a flash drive.......................................................................................................................84
Printing on specialty media.....................................................................................................................86
Printing confidential and other held jobs................................................................................................88
Printing information pages......................................................................................................................89
Adjusting toner darkness.........................................................................................................................90
Canceling a print job................................................................................................................................90
Copying......................................................................................................92
Making copies.........................................................................................................................................92
Customizing copy settings.......................................................................................................................93
Placing a header or footer on pages.......................................................................................................96
Canceling a copy job while pages are being printed...............................................................................96
Understanding the copy options.............................................................................................................97
E-mailing....................................................................................................99
Getting ready to e-mail...........................................................................................................................99
Creating an e-mail shortcut...................................................................................................................100
E-mailing a document............................................................................................................................101
Customizing e-mail settings...................................................................................................................102
Canceling an e-mail...............................................................................................................................102
Contents 3
Understanding the e-mail options........................................................................................................102
Faxing......................................................................................................105
Getting the scanner ready to fax...........................................................................................................105
Creating shortcuts.................................................................................................................................110
Sending a fax.........................................................................................................................................111
Using shortcuts and the address book..................................................................................................113
Customizing fax settings........................................................................................................................114
Canceling an outgoing fax.....................................................................................................................115
Understanding the fax options..............................................................................................................116
Holding and forwarding faxes...............................................................................................................117
Scanning...................................................................................................119
Scanning to an FTP address...................................................................................................................119
Scanning to a computer or to a flash drive...........................................................................................121
Understanding the FTP options.............................................................................................................123
Understanding the printer menus............................................................126
Menus list..............................................................................................................................................126
Supplies menu.......................................................................................................................................127
Paper menu...........................................................................................................................................127
Reports menu........................................................................................................................................141
Network/Ports menu.............................................................................................................................142
Security menu.......................................................................................................................................155
Settings menu........................................................................................................................................161
Help menu.............................................................................................................................................211
Maintaining the scanner...........................................................................213
Cleaning the exterior of the scanner.....................................................................................................213
Cleaning the scanner glass....................................................................................................................213
Cleaning the ADF glass..........................................................................................................................214
Cleaning the ADF parts..........................................................................................................................214
Cleaning the touch screen.....................................................................................................................218
Storing supplies.....................................................................................................................................218
Checking the status of supplies.............................................................................................................219
Ordering supplies..................................................................................................................................219
Replacing supplies.................................................................................................................................223
Contents 4
Securing the memory before moving the scanner................................................................................224
Moving the scanner...............................................................................................................................226
Administrative support............................................................................228
Finding printer security information.....................................................................................................228
Checking the status of the scanner.......................................................................................................228
Checking the virtual display...................................................................................................................228
Setting up email alerts.........................................................................................................................228
Viewing reports.....................................................................................................................................229
Restoring factory default settings.........................................................................................................229
Clearing jams............................................................................................230
Avoiding jams........................................................................................................................................230
Understanding jam numbers and locations..........................................................................................230
200–201 paper jams..............................................................................................................................231
202–203 paper jams..............................................................................................................................232
230 paper jam.......................................................................................................................................234
231–239 paper jams..............................................................................................................................236
24x paper jam........................................................................................................................................238
250 paper jam.......................................................................................................................................239
260 paper jam.......................................................................................................................................240
281 paper jam.......................................................................................................................................241
283 paper jam.......................................................................................................................................242
2yy.xx paper jams..................................................................................................................................243
Troubleshooting.......................................................................................244
The indicator light is blinking................................................................................................................244
Understanding the printer messages....................................................................................................244
Solving basic printer problems..............................................................................................................262
Solving printing problems.....................................................................................................................263
Solving copy problems..........................................................................................................................266
Solving scanner problems.....................................................................................................................269
Solving fax problems.............................................................................................................................271
Solving home screen application problems...........................................................................................275
Solving option problems........................................................................................................................275
Solving paper feed problems.................................................................................................................278
Solving print quality problems..............................................................................................................280
Contents 5
Embedded Web Server does not open.................................................................................................291
Contacting customer support................................................................................................................292
Notices.....................................................................................................293
Product information..............................................................................................................................293
Edition notice........................................................................................................................................293
Power consumption..............................................................................................................................297
Index........................................................................................................309
Contents 6
Safety information
Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the
product and easily accessible.
CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips,
multioutlet extenders, or other types of surge or UPS devices. The power rating capacity of these types of
accessories can be easily overloaded by a laser printer and may result in poor printer performance, property
damage, or potential fire.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the scanner, follow these guidelines to avoid personal injury or
scanner damage:
Turn off the scanner using the power switch, and then unplug the power cord from the wall outlet.
Disconnect all cords and cables from the scanner before moving it.
CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or scanner damage:
Make sure your fingers are not under the scanner when you set it down.
Put the scanner on a flat and stable surface.
Before setting up the scanner, make sure there is adequate clearance around it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ11) cord provided
with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public
switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the scanner, then turn the scanner off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the scanner, then turn them off as well,
and unplug any cables going into the scanner.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
Safety information 7
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the scanner,
unplug the power cord from the wall outlet and disconnect all cables from the scanner before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or
make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a high-capacity input tray, a duplex unit and an input
option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and
faxes, you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
SAVE THESE INSTRUCTIONS.
Safety information 8
Learning about the printer
Basic functions of the scanner
When configured with the printer, the scanner provides copy, fax, and scan-to-network capability for large workgroups.
You can:
Make quick copies, or change the settings on the touch screen to perform specific copy jobs.
Send fax to multiple fax destinations at the same time.
Scan documents and send them to your computer, an e-mail address, a USB flash memory device, or an FTP
destination.
Scan documents and send them to another printer (PDF by way of FTP).
When the printer is converted into a multifunction device, all printer messages will be seen on the touch screen.
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
Setup documentation—The setup documentation came
with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The guides are
available at
http://support.lexmark.com.
Note: These guides are also available in other
languages.
Information on setting up and configuring the accessibility
features of your printer
Lexmark Accessibility Guide—This guide is available at
http://support.lexmark.com.
Help using the printer software Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click
?
to view contextsensitive information.
Notes:
Help is automatically installed with the printer
software.
The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
Learning about the printer 9
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
Documentation
Driver downloads
Live chat support
Email support
Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact customer support so that they may
serve you faster:
Machine Type number
Serial number
Date purchased
Store where purchased
Warranty information Warranty information varies by country or region:
In the U.S.—See the Statement of Limited Warranty
included with this printer, or go to
http://support.lexmark.com.
In other countries and regions—See the printed
warranty that came with this printer.
Selecting a location for the printer and the scanner
When selecting a location for the printer and the scanner, leave enough room to open trays, covers, and doors. If you
plan to install any options, then leave enough room for them also. It is important to:
Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
Provide a flat, sturdy, and stable surface.
Keep the printer and the scanner:
Within the distance allowed by the length of the Ethernet cable.
Away from the direct airflow of air conditioners, heaters, or ventilators
Free from direct sunlight, humidity extremes, or temperature fluctuations
Clean, dry, and free of dust
Allow the following recommended amount of space around the printer and the scanner for proper ventilation:
Learning about the printer 10
5
1
3
2
4
5
1
3
2
4
1 Right side 31 cm (12 in.) 1 Rear 2.5 cm (1 in.)
2 Left side 31 cm (12 in.) 2 Front 2.5 cm (1 in.)
3 Front 51 cm (20 in.) 3 Right side 2.5 cm (1 in.)
4 Rear 31 cm (12 in.) 4 Left side 36.8 cm (14.5 in.)
5 Top 137 cm (54 in.) 5 Top 55.9 cm (22 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Floormounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using a highcapacity input tray, a duplex unit and an input
option, or more than one input option. If you purchased a multifunction printer (MFP) that scans, copies, and
faxes, you may need additional furniture. For more information, see
www.lexmark.com/multifunctionprinters.
1
2
678
4
5
3
1 Scanner exit tray
2 Automatic Document Feeder (ADF)
3 Scanner cover
4 Standard exit bin
Learning about the printer 11
5 Standard paper tray
6 Scanner glass
7 Keypad
8 Scanner control panel
Understanding the ADF and scanner glass
Automatic Document Feeder (ADF) Scanner glass
Use the ADF for multiple pages, including duplex pages.
Note: You may also load business cards into the ADF.
Use the scanner glass for single pages or book pages, small items
(such as business cards, postcards or photos), transparencies,
photo paper, or thin media such as magazine clippings.
Using the ADF
Load letter and A4size documents into the ADF facedown, long edge first.
Load legal and A3size documents into the ADF facedown, short edge first.
Load up to 100 sheets of plain paper in the ADF input tray.
Load up to 30 sheets of A3, tabloid or 11 x 17 in. size plain paper.
Scan sizes from 50.8 x 76.2 mm (2 x 3 in.) to 299.7 x 431.8 mm (11.8 x 17 in.).
Scan documents with different paper sizes (letter and legal).
Scan media weights of 52–120 g/m
2
(12–34 lb).
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)
into the ADF. Place these items on the scanner glass.
Using the scanner glass
Place a document facedown on the scanner glass in the lower left corner.
Scan or copy documents up to 114 mm x 140 mm (4.5 x 5.5 in.) to 216 x 356 mm (8.5 x 11 in.).
Copy books with the book spine on the lower right corner of the scanner glass.
Learning about the printer 12
Understanding the scanner control panel
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Item Description
1 Display Lets you view scanning, copying, faxing, and printing options as well as status and error messages
2 Indicator light
Off—The power is off.
Blinking green—The scanner is warming up, processing data, or printing.
Solid green—The scanner is on, but idle.
Blinking red—Operator intervention is needed.
3 Sleep Enables Sleep mode
The following are the statuses of the indicator light and the Sleep button:
Entering or waking from Sleep mode—The indicator light is illuminated solid green, Sleep button
is unilluminated.
Operating in Sleep mode—The indicator light is illuminated solid green, Sleep button is
illuminated solid amber.
The following actions wake the printer from Sleep mode:
Touching the screen or pressing any button
Opening an input tray, cover, or door
Sending a print job from the computer
Performing a poweronreset with the main power switch
4 Keypad Lets you enter numbers, letters, or symbols on the display
5 USB port Lets you insert a USB flash drive to send data or to save scanned images.
For instructions on how to use the USB port, see
“Printing from a flash drive” on page 84.
6 Submit Lets you submit changes made in the scanner settings
7 Stop/Cancel Stops all scanner activity
Note: A list of options is displayed once Stopped appears on the display.
8 Home Lets you navigate back to the home screen
Learning about the printer 13
Understanding the home screen
Understanding the home screen
When the scanner is turned on, the display shows a basic screen, referred to as the home screen. Touch the home
screen icons or buttons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or to respond
to messages.
Note: Icons and buttons appearing on the home screen may vary depending on your home screen customization
settings, administrative setup, and active embedded applications.
Touch To
Copy Open the Copy menus.
E-mail Open the E-mail menus.
Fax Open the Fax menus.
Open the scanner menus. These menus are available only when the scanner is in Ready state.
FTP Open the File Transfer Protocol (FTP) menus.
Status message bar
Show the current status such as Ready or Busy.
Show printer conditions such as Cartridge Low.
Show intervention messages so the scanner and printer can continue processing.
Status/Supplies
Display a warning or error message whenever the printer requires intervention to continue
processing.
Access the messages screen for more information.
USB Display the files on a USB drive.
Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links.
Held Jobs Display all current held jobs.
Other buttons that may appear on the home screen:
Understanding the home screen 14
Touch this To
Release Held Fax Access the list of held faxes.
This button appears only when there are scheduled held faxes.
Lock Device Enter the correct password to lock the scanner control panel.
This button appears when the scanner is unlocked and password has
been set.
Unlock Device Enter the correct password to unlock the scanner control panel.
This button appears when the scanner is locked.
Cancel Jobs Open the Cancel Jobs screen. The Cancel Jobs screen shows three
headings: Print, Fax, and Network.
The following options are available under the Print, Fax, and Network
headings:
Print job
Copy job
Fax profile
FTP
E-mail send
Each heading has a list of jobs shown in a column under it which can
show only three jobs per screen. If more than three jobs exist in a
column, then an arrow appears enabling you to scroll through the jobs.
Change Language Launch the Change Language popup window that allows you to change
the primary language of the scanner.
Using the touch-screen buttons
Note: Your screens and buttons may vary depending on your options and administrative setup.
Sample touch screen
Understanding the home screen 15
Button Function
Submit Submits changes made in the printer settings
Sample Copy Prints a sample copy
Right arrow
Scrolls to the right
Left arrow
Scrolls to the left
Home
Returns to the home screen
Right increase
Lets you select a higher value
Left decrease
Lets you select a lower value
Exit
Lets you exit from the current screen
Tips
Opens a context-sensitive Help dialog on the touch screen
Other touch-screen buttons
Button Function
Accept
Saves a setting
Understanding the home screen 16
Button Function
Cancel
Cancels an action or a selection
Exits a screen and lets you return to the previous screen without saving changes
Reset
Resets values on the screen
Unselected radio button
Indicates that an item is not selected
Selected radio button
Indicates a selection
Search
Lets you search current held jobs
Warning
Indicates a warning or error condition
Features
Feature Description
Menu trail line:
Menus > Settings > Copy Settings >
Number of Copies
A Menu trail line is located at the top of each menu screen. This feature shows the
path taken to arrive at the current menu.
Touch any of the underlined words to return to that menu or menu item.
The Number of Copies is not underlined since this is the current screen. If you touch
an underlined word on the Number of Copies screen before the Number of Copies
is set and saved, then the selection is not saved, and it does not become the default
setting.
Attendance message alert
If an attendance message affects a function, this icon appears and the red indicator
light blinks.
Understanding the home screen 17
Customizing the home screen
Notes:
Your home screen, icons, and buttons may vary depending on your home screen customization settings,
administrative setup, and active embedded applications. Some applications are supported only on some printer
models.
There may be additional solutions and applications available for purchase. To learn more, go to
www.lexmark.com or contact the place where you purchased the printer.
Finding the IP address of the scanner
Notes:
Make sure your scanner is connected to a network or to a print server.
An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
You can find the scanner IP address:
From the top left corner of the scanner home screen.
From the TCP/IP section in the Network/Ports menu.
By printing a network setup page or menu settings page, and then finding the TCP/IP section.
Accessing the Embedded Web Server
Type your scanner IP address or host name in the address field of your Web browser.
Note: If you do not know the IP address or host name of the scanner, then you can:
View the information on the scanner control panel home screen, or in the TCP/IP section under the Network/Ports
menu.
Print a network setup page or menu settings page, and then locate the information in the TCP/IP section.
Showing or hiding icons on the home screen
1 From the Embedded Web Server, click Settings > General Settings > Home screen customization.
A list of basic printer functions appears.
2 Select the check boxes to specify which icons appear on the scanner home screen.
Cleared check box items are hidden.
3 Click Submit.
Customizing the home screen 18
Activating the home screen applications
Forms and Favorites
For detailed information about configuring and using Forms and Favorites, visit the Lexmark Web site at
http://support.lexmark.com.
Icon Description
The application helps you simplify and streamline work processes by letting you quickly find and print
frequently used online forms directly from the home screen.
Note: The printer must have permission to access the network folder, the FTP site, or the Web site
where the bookmark is stored. From the computer where the bookmark is stored, use sharing,
security, and firewall settings to allow the printer at least a read access. For more information, see
the documentation that came with your operating system.
To configure Forms and Favorites, do the following:
1 From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF) > Forms and Favorites.
2 Define the bookmarks, and then customize the settings.
3 Click Apply.
To use the application, touch Forms and Favorites on the scanner home screen, and then navigate through form
categories, or search for forms based on a form number, name, or description.
Scan to Network
For detailed information about configuring and using Scan to Network, visit the Lexmark Web site at
http://support.lexmark.com.
Icon Description
The application lets you capture a digital image of a hardcopy document and route it to a shared network
folder. You can define up to 30 unique folder destinations.
Notes:
The printer must have permission to write to the destinations. From the computer where the
destination is specified, use sharing, security, and firewall settings to allow the printer at least a
write access. For help, see the documentation that came with your operating system.
The Scan to Network icon appears only when one or more destinations are defined.
To configure Scan to Network, do the following:
1 From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF) > Scan to Network.
2 Specify the destinations, and then customize the settings.
3 Click Apply.
To use the application, touch Scan to Network on the scanner home screen, and then follow the instructions on the
scanner display.
Customizing the home screen 19
My MFP
For detailed information about configuring and using My MFP, visit the Lexmark Web site at
http://support.lexmark.com.
Icon Description
The application lets you customize your touchscreen settings and store those preferences on a flash
drive. Each time you want to copy, fax, or scan, insert the flash drive into the USB port of the printer. All
your personal preferences are automatically loaded, including job settings, home screen preferences,
and address book.
Note: The icon appears only when a flash drive with My MFP settings is inserted into the USB port of
the printer.
To activate My MFP, insert a flash drive into the USB port of the printer, and then follow the instructions on the scanner
display to run the setup wizard.
To use My MFP, insert the flash drive into the USB port of the printer whenever you want to copy, fax, or scan.
WSScan
Icon Description
The Web ServicesScan application lets you scan documents at the printer, and then send the scanned
image to your computer. WSScan is a Microsoft application that is similar to Scan to Network, but has
the capability of sending the scanned document to a Windowsbased application. To learn more about
WSScan, refer to the Microsoft documentation.
Note: The icon appears on the scanner home screen only when there is a computer registered with
the network printer. The computer must have either Windows 8, Windows 7, or Windows Vista
operating system installed.
Remote Operator Panel
This application shows the scanner control panel on your computer screen and lets you interact with the scanner control
panel, even when you are not physically near the printer. From your computer screen, you can view the printer status,
release held print jobs, create bookmarks, and do other print-related tasks you might normally do while standing at
the printer.
To activate Remote Operator Panel, do the following:
1 From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF) > Remote Operator Panel.
2 Select the Enabled check box, and then customize the settings.
3 Click Apply.
To use Remote Operator Panel, from the Embedded Web Server, click Applications > Remote Operator Panel > Launch
VNC Applet.
Customizing the home screen 20
/