Diebold Nixdorf iCASH 10 Operating instructions

iCASH 30 / iCASH 10B

Operator manual

Questions and suggestions

2 iCASH 30 / iCASH 10B - Operator manual 01750305608 A

Questions and suggestions

Do you have any questions or suggestions regarding this manual?

Please contact the following address and specify the order number

of this manual:

Wincor Nixdorf International GmbH

R&D Paderborn 2

Heinz-Nixdorf-Ring 1, 33106 Paderborn

Fax: +49 (0) 521 693-62 09

E-mail: [email protected]

Do you have any technical questions or problems?

Please contact the Customer Care Center.

Tel: +49 (0) 180 1 19 92 99

Copyright

01750305608 A iCASH 30 / iCASH 10B - Operator manual 3

Copyright

All rights, including rights of translation and rights of reproduction by

reprinting, copying or similar methods, even of parts, are reserved.

Any violations give rise to a claim for damages. All rights are reserved,

especially rights created by patent grant or registration of a utility model.

Subject to availability and technical modifications. All names of hardware

and software products mentioned in this manual are trade names and/or

trademarks of their respective manufactures.

Table of contents

4 iCASH 30 / iCASH 10B - Operator manual 01750305608 A

Table of contents

1 Introduction ............................................................................... 7

1.1 Symbols used in this manual........................................................... 7

1.2 Safety .............................................................................................. 8

1.2.1 Important Safety Precautions ......................................................... 8

1.2.2 General safety precautions ............................................................. 9

1.3 Moving or transporting the iCASH 30/ iCASH 10B ........................ 12

1.4 General power interruption.......................................................... 13

2 Device overview ....................................................................... 14

2.1 Overall view .................................................................................. 15

2.2 Front door opened........................................................................ 16

2.3 Rear view ...................................................................................... 17

2.4 Drum module cover open ............................................................. 18

3 Basic operations ....................................................................... 19

3.1 Opening/closing the front door .................................................... 19

3.2 Switching the device on / off ........................................................ 20

3.3 Removing / mounting the transport path cover........................... 20

3.4 Removing / inserting the collection cassette................................ 22

3.5 Opening / closing the drum module cover .................................. 24

3.5.1 Front drum module ...................................................................... 24

3.5.2 Rear drum module ....................................................................... 25

3.6 Putting drum modules in service position .................................... 26

3.6.1 Front drum module ...................................................................... 26

3.6.2 Rear drum module ....................................................................... 27

3.7 Deposit.......................................................................................... 30

3.7.1 Inserting a bundle of banknotes ................................................... 30

3.7.2 Rejected banknotes ...................................................................... 31

3.7.3 Quality guidelines for deposited banknotes ................................. 32

3.8 Withdrawal ................................................................................... 33

4 Cash Paths ................................................................................ 34

4.1 Overview ....................................................................................... 34

Table of contents

01750305608 A iCASH 30 / iCASH 10B - Operator manual 5

4.2 Deposit process............................................................................. 35

4.3 Cash-out procedure ...................................................................... 36

4.4 Emptying the drum modules ........................................................ 37

5 Collection cassette ................................................................... 38

5.1 General information...................................................................... 38

5.2 Functional components and controls ........................................... 39

5.2.1 Collection cassette closed............................................................. 39

5.2.2 Collection cassette open............................................................... 40

5.3 Collection cassette handling ......................................................... 41

5.3.1 Opening the collection cassette.................................................... 41

5.3.2 Emptying / closing the collection cassette.................................... 42

6 Problems .................................................................................. 43

6.1 General information...................................................................... 43

6.1.1 Fault messages.............................................................................. 43

6.1.2 Reactivation .................................................................................. 44

6.2 Troubleshooting............................................................................ 44

6.2.1 Jam in the input unit .................................................................... 46

6.2.2 Jam in the banknote scanner ........................................................ 46

6.2.3 Jam in the rear transport unit ...................................................... 48

6.2.4 Jam in the lower transport unit ................................................... 49

6.2.5 Jam in the collection cassette ....................................................... 50

6.2.6 Jam in the drum module .............................................................. 50

6.2.7 Jam in the reject unit ................................................................... 53

6.3 Other disturbances ....................................................................... 54

7 Cleaning, Service and Maintenance........................................... 60

7.1 Cleaning the housing..................................................................... 61

7.2 Cleaning the operator display....................................................... 61

7.3 Cleaning the transport paths ........................................................ 61

7.4 Cleaning the banknote scanner .................................................... 62

7.5 Cleaning the banknote acceptor................................................... 62

8 Appendix .................................................................................. 64

8.1 Technical Information ................................................................... 64

Table of contents

6 iCASH 30 / iCASH 10B - Operator manual 01750305608 A

8.1.1 Electrical characteristics of the supply network ........................... 64

8.1.2 Device conditions.......................................................................... 64

8.1.3 Installation specifications.............................................................. 65

8.2 Approved cleaning materials ........................................................ 66

8.2.1 Orders ........................................................................................... 66

8.2.2 Application notes .......................................................................... 66

8.2.3 General-purpose cleaning materials............................................. 66

8.3 Environmental protection............................................................. 67

8.4 Installation instructions ................................................................ 69

8.4.1 Ventilation openings ..................................................................... 69

8.4.2 Space required for operation and maintenance........................... 70

8.4.3 Installation specifications.............................................................. 71

8.5 Removing transport locks ............................................................. 73

8.6 Putting into service ....................................................................... 78

Introduction

01750305608 A iCASH 30 / iCASH 10B - Operator manual 7

1 Introduction

These operating instructions provide all of the information required for

problem-free operation of the . After you have studied the operating

instructions, you will be able to:

– replace consumables,

– empty and replenish cassettes with banknotes,

– operate the device properly.

1.1 Symbols used in this manual

- Text following a dash represents an item in a list.

„“ Refers to other chapters or sections.

● Text following this symbol describes actions to be performed in the

specified order.

‚‘ Text in simple inverted commas relates to equipment/mounting

parts which are included in the delivery package.

Introduction

8 iCASH 30 / iCASH 10B - Operator manual 01750305608 A

1.2 Safety

1.2.1 Important Safety Precautions

NOTICE

Read the following safety notes carefully before performing any work on

the device.

WARNING

Be careful not to injure your head when the control panel or the operat-

ing unit door are lifted up! If the function of the gas pressure springs

starts to decline, it is essential to notify the Service department, as there

is a risk of injury.

DANGER

Adverse weather conditions

Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open

device and the exposed components, especially under adverse weather

conditions, since that could pose a danger to your life.

Be sure to take suitable precautions when working on an open device

(e.g. by covering up components where necessary) so that water cannot

enter the device.

Introduction

01750305608 A iCASH 30 / iCASH 10B - Operator manual 9

1.2.1.1 Notes concerning installation

– When installing the device or doing any work on the device make sure

that the device is not connected to power.

– Remove the shipping restraints inside the unit which secure its compo-

nents during transportation if necessary for the installation (see infor-

mation sheet included with the device).

1.2.2 General safety precautions

This device complies with the relevant safety regulations for information

processing equipment.

– For reasons of stability, the device must be screwed to the load-bearing

substructure of the installation site or mounted on a suitable base.

– When moving the device from a cold to a warm environment, do not

operate it for at least two hours to prevent possible damage caused by

condensation. do not operate it for at least two hours to prevent possi-

ble damage caused by condensation.

– Use only the original packaging material to transport the device.

– Observe the warning and information labels on the device.

– Unless otherwise stated, grasp the components only by the green ledge

when handling them.

– The device is equipped with a safety-tested power cable. Connect this

power cable only to a grounded socket.

– Always hold the plug when removing the power cable. Never pull on

the cable itself.

– Lay all connecting cables in such a way that they will not be stepped on

or tripped over, damaged or crushed in any way.

– Have damaged power cables replaced immediately.

Introduction

10 iCASH 30 / iCASH 10B - Operator manual 01750305608 A

– Make sure that there is always free access to the electrical sockets

used or to the electrical circuit-breakers of the house installation.

DANGER

In case of an emergency (e.g. damaged cabinets, controls or power ca-

bles, liquids or foreign objects in the device) take the following steps:

Switch the device voltage-free immediately by:

1. Switching off the automatic circuit breaker or removing the fuse insert

from the fuse holder in the distributor box of the house installation.

2. Disconnecting the plug of the power supply cable from the grounded

socket in the building installation.

3. Interrupting the power connection between the UPS (uninterruptible

power supply) and the device (see chapter "Introduction", section

"General power interrupt" in the operating manual);

4. For further system-specific notes, please refer to the operating manu-

als.

5. Inform the customer service responsible for you.

– Never connect or disconnect data transmission lines during a thunder-

storm.

– Always keep the device’s ventilation openings free from obstruction to

ensure proper ventilation and to prevent malfunctions resulting from

overheating.

– Only use accessories and extension components that have been ap-

proved by us. Nonobservance can result in damage to the system or vi-

olations of regulations concerning safety, radio interference and er-

gonomical requirements.

Introduction

01750305608 A iCASH 30 / iCASH 10B - Operator manual 11

– Note that there are only safety extra-low voltage circuits (SELV circuits)

if you want to feed voltage from an external source into prepared ca-

bles to install additional electronics (e. g. EMA connection).

– To clean the device only use cleaning agents approved by Diebold Nix-

dorf (see chapter "Cleaning, Service and Maintenance" in the operating

manual).

– Components with adjustable light effects are integrated in this product.

Repetition frequencies between 5 Hz and 40 Hz should be avoided as

certain light frequencies or flickering light sources can cause epileptic

seizures in some individuals.

Also avoid light reflections and synchronize the cycles wherever possi-

ble. Ensure that monitors' refresh rates are as high as possible.

Repairs

DANGER

Repair work may be carried out only by authorized specialist staff. Unau-

thorized opening of the device or repair work carried out improperly

could result in considerable danger to the user. In case of noncompliance,

Diebold Nixdorf excludes all liability. Wincor Nixdorf International GmbH

Introduction

12 iCASH 30 / iCASH 10B - Operator manual 01750305608 A

Lithium batteries

DANGER

Danger of fire and explosion

The handling and the replacement should only be performed by autho-

rized service personnel which was trained by the Wincor Nixdorf Interna-

tional GmbH .

There is danger of fire or explosion if the batteries are handled improp-

erly. It is therefore important to note the following points:

1. Avoid short circuits

2. Never recharge the battery

3. Avoid temperatures above +100°C (+212°F).

4. Do not attempt to open the battery by force

5. Do not allow the battery to come into contact with water or fire

6. The battery should only be replaced with the same or an equivalent

type recommended by Wincor Nixdorf International GmbH (see chap-

ter “Appendix,” section “Consumables”). Dispose of used batteries in

compliance with national regulations and the manufacturer's specifica-

tions.

1.3 Moving or transporting the iCASH 30/ iCASH

10B

NOTICE

The drum modules and/or the collection cassette do not have to be re-

moved to transport the device.

Introduction

01750305608 A iCASH 30 / iCASH 10B - Operator manual 13

1.4 General power interruption

NOTICE

A general power interruption has the following effects:

All current transactions are immediately aborted.

Banknotes remain in the transport paths. They are transported to the re-

ject / cash output tray after the device is switched on.

• Switch off the device at the power switch.

• To ensure the entire device is disconnected from the power supply you

should also disconnect the power supply cable from the electrical

socket installed onsite, or interrupt the power supply by switching off

the circuit-breaker or removing the fuse from the distributor box of the

house installation.

Device overview

14 iCASH 30 / iCASH 10B - Operator manual 01750305608 A

2 Device overview

The iCASH 30 / iCASH 10B is a compact automated teller safe which is

designed as an integrated countertop model for cash deposits and

dispenses.

The closed cash cycle means that deposited banknotes are made available

again for subsequent transactions.

This closed cash cycle is made possible by using three drum modules, each

with a maximum capacity of 250 banknotes.

In addition, the iCASH 30 / iCASH 10B has a collection cassette with a

maximum capacity of 450 banknotes. The collection cassette

accommodates those banknotes which cannot be deposited in a drum

module.

Device overview

01750305608 A iCASH 30 / iCASH 10B - Operator manual 15

2.1 Overall view

1 Upper cover 6 Gripping edge of front door

2 Operator display 7 Handle

3 Bank note input 8 Transport path cover

4 Banknote removal area 9 Lock for transport path

5 Front door cover

Device overview

16 iCASH 30 / iCASH 10B - Operator manual 01750305608 A

2.2 Front door opened

1 Collection cassette cover 4 Lock for drum module

2 Lock for collection cassette cover

cover 5 Power switch

3 Drum module cover

Device overview

01750305608 A iCASH 30 / iCASH 10B - Operator manual 17

2.3 Rear view

1 Ventilation openings 5 Power supply

2 Handle 6 Fuses

3 Drum module cover 7 Data communication connectors

USB and V24

4 Drum module cover lock

Device overview

18 iCASH 30 / iCASH 10B - Operator manual 01750305608 A

2.4 Drum module cover open

1 Drum module no. 1 2 Drum module no. 2

Basic operations

01750305608 A iCASH 30 / iCASH 10B - Operator manual 19

3 Basic operations

NOTICE

Switch the device off at the power switch before you work at the drum

modules or the cash paths.

3.1 Opening/closing the front door

Opening:

Grasp the front door by the

gripping edge (1) and pull it open

as far as it will go in the direction

of the arrow.

Closing:

Grasp the front door by the

gripping edge and slew it as far as

it will go.

Basic operations

20 iCASH 30 / iCASH 10B - Operator manual 01750305608 A

3.2 Switching the device on / off

Open the front door (see section "Opening / closing the front door").

Switching on:

Push the power switch (1) in

position 'I' and slew the front door

shut.

Switching off:

Push the power switch (1) in

position '0' and slew the front door

shut.

3.3 Removing / mounting the transport path

cover

The key for the transport path

cover is marked yellow (1).

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