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HP Web Jetadmin ................................................................................................................................................................. 139
Software and rmware updates ........................................................................................................................................ 140
9 Solve problems ..................................................................................................................................................................................... 141
For more information: ......................................................................................................................................................... 141
Customer support ................................................................................................................................................................ 142
Control panel help system ................................................................................................................................................. 143
Restore factory settings ..................................................................................................................................................... 144
Introduction ...................................................................................................................................................... 144
Method one: Restore factory settings from the printer control panel ................................................... 144
Method two: Restore factory settings from the HP Embedded Web Server (network-connected
printers only) .................................................................................................................................................... 144
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 145
Printer does not pick up paper or misfeeds .................................................................................................................... 146
Introduction ...................................................................................................................................................... 146
The printer does not pick up paper .............................................................................................................. 146
The printer picks up multiple sheets of paper ............................................................................................ 148
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 152
Clear paper jams .................................................................................................................................................................. 153
Introduction ...................................................................................................................................................... 153
Jam locations ................................................................................................................................................... 154
Auto-navigation for clearing paper jams ..................................................................................................... 155
Experiencing frequent or recurring paper jams? ....................................................................................... 155
Clear paper jams in the document feeder ................................................................................................... 156
13.A1 tray 1 paper jam .................................................................................................................................. 160
13.A2, 13.A3, 13.A4, 13.A5 tray 2, tray 3, tray 4, tray 5 paper jam ........................................................ 163
Clear paper jams in the toner-cartridge area .............................................................................................. 167
13.B rear door and fuser area paper jam .................................................................................................... 169
13.E1 output bin paper jam ........................................................................................................................... 171
13.C, 13.D, 13.B paper jam in the duplexer ................................................................................................ 171
13.8 staple jams .............................................................................................................................................. 176
Improve print quality ........................................................................................................................................................... 178
Introduction ...................................................................................................................................................... 178
Print from a dierent software program .................................................................................................... 178
Check the paper-type setting for the print job ........................................................................................... 178
Check the paper type setting on the printer .......................................................................... 178
Check the paper type setting (Windows) ................................................................................ 178
Check the paper type setting (macOS) ................................................................................... 179
Check toner-cartridge status ........................................................................................................................ 179
Print a cleaning page ...................................................................................................................................... 179
Visually inspect the toner cartridge or cartridges ...................................................................................... 180
viii ENWW