HP PageWide Color MFP 774 Printer series User guide

User Guide

HP PageWide Enterprise Color MFP 780

HP PageWide Enterprise Color Flow MFP 785

HP PageWide Color MFP 774

HP PageWide Color MFP 779

www.hp.com/videos/PageWide

www.hp.com/support/pwcolor780MFP

www.hp.com/support/pwcolor785MFP

www.hp.com/support/colorpw774MFP

www.hp.com/support/colorpw779MFP

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HP PageWide Enterprise Color MFP 780, 785,

HP PageWide Color MFP 774, 779

User Guide

Copyright and License

L.P.

Reproduction, adaptation, or translation without

prior written permission is prohibited, except as

allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be construed as

constituting an additional warranty. HP shall not

be liable for technical or editorial errors or

omissions contained herein.

Edition 6, 12/2020

Trademark Credits

Adobe

®

, Adobe Photoshop

®

, Acrobat

®

, and

PostScript

®

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of

Apple Inc., registered in the U.S. and other

countries.

macOS is a trademark of Apple Inc., registered in

the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in

the U.S. and other countries.

Google™ is a trademark of Google Inc.

Microsoft®, Windows®, and Windows Server® are

U.S. registered trademarks of Microsoft

Corporation.

UNIX

®

is a registered trademark of The Open

Group.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Caution icons ............................................................................................................................................................................. 1

Potential shock hazard ............................................................................................................................................................ 2

Printer views .............................................................................................................................................................................. 4

Printer specications ............................................................................................................................................................. 19

Printer hardware setup and software installation ............................................................................................................ 29

2 Paper trays .............................................................................................................................................................................................. 31

Load paper to Tray 1 (multipurpose tray) .......................................................................................................................... 32

Load paper to Tray 2 ............................................................................................................................................................. 39

Load the 4,000-sheet high-capacity input (HCI) tray ....................................................................................................... 47

Load and print envelopes ..................................................................................................................................................... 53

Load and print labels ............................................................................................................................................................. 55

Congure inner nisher stapling (774dns, 779dns, 780dns, and 785zs model only) ............................................... 57

3 Supplies, accessories, and parts .......................................................................................................................................................... 61

Order supplies, accessories, and parts ............................................................................................................................... 62

Replace the cartridges ........................................................................................................................................................... 66

Replace the service uid container ..................................................................................................................................... 70

4 Print .......................................................................................................................................................................................................... 75

Print tasks (Windows) ............................................................................................................................................................ 76

Print tasks (macOS) ............................................................................................................................................................... 80

Store print jobs on the printer to print later or print privately ........................................................................................ 83

Mobile printing ........................................................................................................................................................................ 87

Print from a USB ash drive ................................................................................................................................................. 91

Print using high-speed USB 2.0 port (wired) ..................................................................................................................... 94

5 Copy .......................................................................................................................................................................................................... 95

Make a copy ............................................................................................................................................................................. 95

Copy on both sides (duplex) ................................................................................................................................................. 97

ENWW iii

Additional copy tasks ............................................................................................................................................................. 99

6 Scan ........................................................................................................................................................................................................ 101

Set up Scan to Email ............................................................................................................................................................ 102

Set up Scan to Network Folder .......................................................................................................................................... 117

Set up Scan to SharePoint .................................................................................................................................................. 131

Set up Scan to USB Drive .................................................................................................................................................... 137

Scan to email ........................................................................................................................................................................ 141

Scan to job storage .............................................................................................................................................................. 144

Scan to network folder ....................................................................................................................................................... 147

Scan to SharePoint .............................................................................................................................................................. 150

Scan to USB drive ................................................................................................................................................................. 152

Use HP JetAdvantage business solutions ........................................................................................................................ 154

Additional scan tasks .......................................................................................................................................................... 154

7 Fax .......................................................................................................................................................................................................... 155

Set up fax .............................................................................................................................................................................. 156

Change fax congurations .................................................................................................................................................. 157

Send a fax ............................................................................................................................................................................. 159

Create a fax printing schedule ........................................................................................................................................... 162

Block incoming faxes ........................................................................................................................................................... 163

Additional fax tasks ............................................................................................................................................................. 163

8 Manage the printer .............................................................................................................................................................................. 165

Advanced conguration with the HP Embedded Web Server (EWS) ........................................................................... 166

Congure IP network settings ........................................................................................................................................... 177

Printer security features ..................................................................................................................................................... 180

Energy-conservation settings ........................................................................................................................................... 183

HP Web Jetadmin ................................................................................................................................................................. 184

Software and rmware updates ........................................................................................................................................ 184

9 Solve problems ..................................................................................................................................................................................... 185

Control panel help system ................................................................................................................................................. 185

Reset factory settings ......................................................................................................................................................... 187

A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 188

Printer does not pick up paper or misfeeds .................................................................................................................... 190

Clear paper jams .................................................................................................................................................................. 198

Resolving color print quality problems ............................................................................................................................ 234

Improve copy image quality ............................................................................................................................................... 251

Improve scan image quality ............................................................................................................................................... 255

iv ENWW

Improve fax image quality .................................................................................................................................................. 259

Solve wired network problems .......................................................................................................................................... 263

Solve wireless network problems ..................................................................................................................................... 265

Solve fax problems .............................................................................................................................................................. 269

Index ........................................................................................................................................................................................................... 275

ENWW v

vi ENWW

1 Printer overview

Review the location of features on the printer, the physical and technical specications of the printer, and where

to locate setup information.

For video assistance, see www.hp.com/videos/PageWide.

The following information is correct at the time of publication. For current information, see www.hp.com/

support/pwcolor780MFP, www.hp.com/support/pwcolor785MFP, www.hp.com/support/colorpw774MFP, or

www.hp.com/support/colorpw779MFP.

For more information:

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

Caution icons

Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.

● Caution: Sharp edge in close proximity.

ENWW 1

● Caution: Keep body parts away from moving parts.

● Caution: Hot surface.

● Caution: Electrical shock.

● Warning

Potential shock hazard

Review this important safety information.

2 Chapter 1 Printer overview ENWW

● Read and understand these safety statements to avoid an electrical shock hazard.

● Always follow basic safety precautions when using this product to reduce risk of injury from re or electric

shock.

● Read and understand all instructions in the user guide.

● Observe all warnings and instructions marked on the product.

● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know

whether the outlet is grounded, check with a qualied electrician.

● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.

● Unplug this product from wall outlets before cleaning.

● Do not install or use this product near water or when you are wet.

● Install the product securely on a stable surface.

● Install the product in a protected location where no one can step on or trip over the power cord.

ENWW Potential shock hazard 3

Printer views

Identify certain parts of the printer and the control panel.

4 Chapter 1 Printer overview ENWW

Printer front view

Locate features on the front of the printer.

Printer front view—774dn, 779dn models

Locate features on the front of the indicated printers.

2

3 5

1

15 1416

17

4

6 7 8 9

1213 11

10

Number Description

1 Left door

2 Easy-access USB printing port

3 Scanner assembly

4 Hardware integration pocket (for connecting accessories and third-party devices)

5 Control panel with color touchscreen display (tilts up for easier viewing)

6 Document-feeder cover (access for clearing jams)

7 Document-feeder input tray

8 Document-feeder output bin and output bin stop

9 Document-feeder output extensions

10 Output bin and output bin stop

11 Right door (access for clearing jams)

12 Duplexer

13 Serial number and product number label

14 On/O button

15 Tray 2

16 Front door (access to the cartridges)

17 Service uid container

ENWW Printer views 5

Printer front view—780dn, 785f models

Locate features on the front of the indicated printers.

2

3 5 6 7 8 9 10

1

16 15

1314 12

17

18

4

11

Number Description

1 Left door

2 Easy-access USB printing port

3 Scanner assembly

4 Hardware integration pocket (for connecting accessories and third-party devices)

5 Control panel with color touchscreen display (tilts up for easier viewing)

6 Keyboard (785f model only. Push the keyboard in until it clicks, and then pull the keyboard out to use it.)

CAUTION: Close the keyboard when it is not in use.

7 Document-feeder cover (access for clearing jams)

8 Document-feeder input tray

9 Document-feeder output bin and output bin stop

10 Document-feeder output extensions

11 Output bin and output bin stop

12 Right door (access for clearing jams)

13 Duplexer

14 Serial number and product number label

15 On/O button

16 Tray 2

17 Front door (access to the cartridges)

18 Service uid container

6 Chapter 1 Printer overview ENWW

Printer front view—774dns, 779dns, 780dns, 785zs models

Locate features on the front of the indicated printers.

2

3 7 8 9 10

1

17 16

1415 13

18

19

4

12

11

5 6

Number Description

1 Left door

2 Easy-access USB printing port

3 Scanner assembly

4 Hardware integration pocket (for connecting accessories and third-party devices)

5 Control panel with color touchscreen display (tilts up for easier viewing)

6 Keyboard (785zs models only. Push the keyboard in until it clicks, and then pull the keyboard out to use it.)

CAUTION: Close the keyboard when it is not in use.

7 Document-feeder cover (access for clearing jams)

8 Document-feeder input tray

9 Document-feeder output bin and output bin stop

10 Document-feeder output extensions

11 Inner nisher

12 Output bin and output bin stop

13 Right door (access for clearing jams)

14 Duplexer

15 Serial number and product number label

16 On/O button

17 Tray 2

18 Front door (access to the cartridges)

19 Service uid container

ENWW Printer views 7

Printer front view—785z+

Locate features on the front of the indicated printers.

21 3 4 5

6

7

8

9

10

11

14 13 12

17

18

16

15

19

Number Description

1 Scanner assembly

2 Document-feeder cover (access for clearing jams)

3 Document-feeder input tray

4 Document-feeder output bin and output bin stop

5 Document-feeder output extensions

6 Hardware integration pocket (for connecting accessories and third-party devices)

7 Control panel with color touchscreen display (tilts up for easier viewing)

8 Keyboard. Push the keyboard in until it clicks, and then pull the keyboard out to use it.

CAUTION: Close the keyboard when it is not in use.

9 Floor-standing nisher

10 Floor-standing nisher release latch

11 Floor-standing nisher front door

12 On/O button

13 Front door (access to the cartridges)

14 Serial number and product number label

15 One of the following: 1 x 550 paper tray with stand, 3 x 550 paper trays, or 4,000-page high-capacity input (HCI) trays

16 Tray 2

17 Service uid container

8 Chapter 1 Printer overview ENWW

Number Description

18 Left door

19 Easy-access USB printing port

ENWW Printer views 9

Printer back view and interface ports

Locate features on the back of the printer.

Printer back view and interface ports—774dn, 779dn, 780dn, 785f models

Locate features on the back of the printer.

4 3 2

1

5

Number Description

1 Tray 1 extension

2 Tray 1 (multipurpose tray)

3 Access door to interface ports and cable lock slot

4 Formatter plate (contains the interface ports)

5 Power connection

The printer includes the following interface ports.

10 Chapter 1 Printer overview ENWW

4

1

2

5

3

Number Description

1 Host USB port for connecting external USB devices

NOTE: For easy-access USB printing, use the USB port near the control panel.

2 Local area network (LAN) Ethernet (RJ-45) network port

3 Hi-Speed USB 2.0 printing port

4 Fax port (785f model only; available as an accessory on the other models)

5 Cable lock slot

Printer back view and interface ports—774dns, 779dns, 780dns, 785zs models

Locate features on the back of the printer.

1

5 4 3 26

Number Description

1 Stapler cover

2 Tray 1 extension

3 Tray 1 (multipurpose tray)

4 Access door to interface ports and cable lock slot

ENWW Printer views 11

Number Description

5 Formatter plate (contains the interface ports)

6 Power connection

The printer includes the following interface ports.

4

1

2

5

3

Number Description

1 Host USB port for connecting external USB devices

NOTE: For easy-access USB printing, use the USB port near the control panel.

2 Local area network (LAN) Ethernet (RJ-45) network port

3 Hi-Speed USB 2.0 printing port

4 Cable lock slot

Printer back view and interface ports—785z+

Locate features on the back of the printer.

12 Chapter 1 Printer overview ENWW

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