Networking tab ................................................................................................................................................................108
Other Links list .................................................................................................................................................................110
Congure IP network settings.........................................................................................................................................................110
Printer sharing disclaimer.......................................................................................................................................................110
View or change network settings ..........................................................................................................................................111
Rename the printer on a network .........................................................................................................................................111
Manually congure IPv4 TCP/IP parameters from the control panel...............................................................................111
Manually congure IPv6 TCP/IP parameters from the control panel...............................................................................112
Link speed and duplex settings .............................................................................................................................................112
Printer security features ..................................................................................................................................................................113
Introduction...............................................................................................................................................................................113
Security statements.................................................................................................................................................................113
Assign an administrator password........................................................................................................................................114
Use the HP Embedded Web Server (EWS) to set the password ..............................................................................114
Provide user access credentials at the printer control panel ...................................................................................114
IP Security..................................................................................................................................................................................115
Encryption support: HP High Performance Secure Hard Disks.........................................................................................115
Lock the formatter ...................................................................................................................................................................115
Energy-conservation settings.........................................................................................................................................................115
Set the sleep timer and congure the printer to use 1 watt or less of power................................................................115
Set the sleep schedule ............................................................................................................................................................116
HP Web Jetadmin ..............................................................................................................................................................................116
Software and rmware updates .....................................................................................................................................................116
9 Solve problems.......................................................................................................................................................................................117
Customer support .............................................................................................................................................................................117
Control panel help system...............................................................................................................................................................118
Reset factory settings ......................................................................................................................................................................118
Introduction...............................................................................................................................................................................118
Method one: Reset factory settings from the printer control panel ................................................................................118
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)........119
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS ..............................119
Printer does not pick up paper or misfeeds..................................................................................................................................119
Introduction...............................................................................................................................................................................119
The printer does not pick up paper .......................................................................................................................................119
The printer picks up multiple sheets of paper.....................................................................................................................123
The document feeder jams, skews, or picks up multiple sheets of paper......................................................................126
Clear paper jams................................................................................................................................................................................126
Introduction...............................................................................................................................................................................126
Paper jam locations .................................................................................................................................................................126
Auto-navigation for clearing paper jams..............................................................................................................................127
Experiencing frequent or recurring paper jams?.................................................................................................................127
Clear paper jams in the document feeder (31.13.yz).........................................................................................................128
Clear paper jams in Tray 1 (multipurpose tray) (13.A1).....................................................................................................129
Clear paper jams in Tray 2, Tray 3 and the optional 2 x 520-sheet trays (13.A2, 13.A3, 13.A4)................................130
Clear paper jams in the output bin (13.E1) ..........................................................................................................................132
Clear paper jams in the right door and fuser area (13.B9, 13.B2, 13.FF)........................................................................132
Resolve print-quality problems ......................................................................................................................................................133
Introduction...............................................................................................................................................................................133
Troubleshoot print quality ......................................................................................................................................................134
Update the printer rmware..........................................................................................................................................134
Print from a dierent software program.....................................................................................................................134
Check the paper-type setting for the print job ...........................................................................................................134
Check the paper type setting on the control panel...........................................................................................134
Check the paper type setting (Windows)............................................................................................................135
Check the paper type setting (macOS)................................................................................................................135
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