Alcatel Omni Office 4039 Quick Manual

Brand: Alcatel

Model: Omni Office 4039

Type: Quick Manual

Alcatel Omni Office

Call Centre Agent 4039

Handset Quick Guide

Additional Guides available at

http://www.swcomms.co.uk/resource-

centre/user-guides-and-manuals

Service Desk 01392 330033

email: [email protected]

Customer Service 01392 315315

email: [email protected]

Issue 9 25.2.16

Agent Handset

On Duty

Manually dial ‘On Duty’ code 801 and you will

hear a confirmation tune, or from the ACD tab

press the programmed ‘On Duty’ key, and the

phone will display “On Duty”.

Off Duty

Manually dial ‘Off Duty’ code 802, you will hear a

confirmation tune or from the ACD tab press the

programmed ‘Off Duty’ key. The screen will show

“Off Duty”.

Temporary absent

Manually dial ‘Temp Absent’ code 804, the

screen will briefly show temp abs then give the

user a confirmation tune. To re-enter the group

please dial the ‘On Duty’ code or press the

programmed key.

Clerical Work

Manually dial ‘Clerical work’ code 803, screen

will briefly show Wrap up and you will then be

logged out. To re-enter the group please dial the

‘On Duty’ code or press the programmed key.

On Duty icon to log into the group

Clerical Work icon to temporarily log out of the group

Temp Absent icon to temporarily log out of the group

Off Duty icon to log out of the group

Information

ACD groups to select which they are receiving calls for

Display / Cancel agent stats

Customer database to amend / delete details of customer database

Call log shows details of calls for that agent

Preferences allows agent to amend agent assist view screen

Help screen

Calling number

Number called

ACD group name

Customer code e.g. customer account number

Waiting time in queue

Speaking time

Customer info allows agent to create a contact to put notes on

Drop down list with type of call info

Alcatel Omni Office 4039 Quick Manual

Alcatel Omni Office 4039 Quick Manual

Alcatel Omni Office 4039 Quick Manual

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