Barco RMS-1 User guide

RMS-1

User guide

Co nt rol s oftwa re

R9899500

R59770142/07

25/09/2012

Barco nv LiveDots

President Kennedypark 35, B-8500 Kortrijk

Phone: +32 56.23.32.11

Fax: +32 56.26.22.62

Support: www.barco.com/esupport

Visit us at the web: www.barco.com

PrintedinBelgium

Changes

Barco provides this manual ’as is’ without warranty of any kind, either expressed or implied, including but not

limited to the implied warranties or merchantability and ﬁtness for a particular purpose. Barco may make im-

provements and/or changes to the product(s) and/or the program(s) described in this publication at any time

without notice.

This publication could contain technical inaccuracies or typographical errors. Changes are periodically made

to the information in this publication; these changes are incorporated in new editions of this publication.

The latest edition of Barco manuals can be downloaded from the Barco web site w

ww.barco.com or from the

secured Barco web site h

ttps://my.barco.com.

be recorded, transmitted or stored in a retrieval system without the prior written consent of Barco.

Trademarks

Brand and product names mentioned in this manual may be trademarks, registered trademarks or copyrights

of their respective holders. All brand and product names mentioned in this manual serve as comments or

examples and are not to be understood as advertising for the products or their manufacturers.

Table of contents
TABLE OF CON TENTS
Introduction .........................................................................................5
1 General.......................................................................................................... 5
2 Install and uninstall of RMS-1 Agent......................................................................... 5
3 RMS-1 Light Director installation ............................................................................. 8
4 Before starting up .............................................................................................. 8
5 Start up the software........................................................................................... 9
6 About the navigation menu...................................................................................10
7 Start up screen ................................................................................................ 11
8 About this manual.............................................................................................12
9 Web view.......................................................................................................13
Billboard Setup ................................................................................... 15
1 Conﬁgure Billboard ...........................................................................................15
1.1 Billboard connection.....................................................................................15
1.2 Start Conﬁgure Billboard for the ﬁrst time.............................................................16
1.3 Start Conﬁgure Billboard with an initialized setup....................................................17
1.4 Display system, initialization new display (ﬁrst setup)...............................................18
1.5 Display system, re-initialization ........................................................................20
1.6 Display system...........................................................................................28
1.7 Billboard information ....................................................................................30
1.8 Export billboard info .....................................................................................32
1.9 Camera...................................................................................................33
1.10 Equipment cabinet ......................................................................................34
1.11 Align image...............................................................................................35
1.11.1 Signal processor main input cut-out .............................................................35
1.11.2 Signal processor main input window ............................................................39
1.12 Manage display types...................................................................................42
1.12.1 Start up the display type management ..........................................................42
1.12.2 Create new display ................................................................................44
1.12.3 Apply a link pattern ................................................................................49
1.12.4 Moving tiles in a display...........................................................................51
1.12.5 Remove a tile from a display layout..............................................................52
1.12.6 Align display........................................................................................53
1.12.7 Copy display type..................................................................................54
1.12.8 Edit display type ...................................................................................55
1.12.9 Delete a display....................................................................................56
1.12.10 Viewing the display layout .......................................................................57
2 Conﬁgure notiﬁ cation .........................................................................................58
2.1 Notiﬁcation publishers ..................................................................................58
2.2 Notiﬁcation recipients ...................................................................................60
2.3 Notiﬁcation failures......................................................................................62
3 Conﬁgure Image Failover ....................................................................................64
3.1 Automatic image failover setup ........................................................................64
3.2 Automatic image failover, tile...........................................................................65
3.3 Backup player conﬁguration............................................................................65
3.4 Align image...............................................................................................66
4 Conﬁgure Security password setup .........................................................................67
5 Conﬁgure security, access protection.......................................................................67
Control Conﬁguration ........................................................................... 69
1 Conﬁgure brightness control.................................................................................69
1.1 Start up the brightness control conﬁguration .........................................................69
1.2 Brightness control mode selection.....................................................................70
1.3 Absolute brightness levels setup ......................................................................71
1.4 Ambient light compensation setup.....................................................................72
1.5 Brightness adjustment speed setup ...................................................................75
1.6 Fail-safe brightness setup ..............................................................................77
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Table of contents
2 Conﬁgure temperature control...............................................................................79
2.1 Start up the Heat Control Conﬁguration...............................................................79
2.2 Temperature control conﬁguration for the display....................................................80
2.3 Temperature control for signal processor .............................................................82
3 Conﬁgure Power Control .....................................................................................83
3.1 Switch Power Control Mode for the Display ..........................................................83
3.2 Schedule Power Control Conﬁguration ...............................................................84
3.3 Apply the same power on schedule to the entire week..............................................87
3.4 Change a power on schedule to an all day event....................................................88
3.5 Delete a power on schedule............................................................................89
Manual Control ................................................................................... 91
1 Display color calibration ......................................................................................91
2 Control Gamma ...............................................................................................92
3 Set display brightness ........................................................................................95
4 Power display ON/OFF.......................................................................................96
5 Set signal source, Signal processor signal source ........................................................97
6 Set signal source, Signal processor active signal connector.............................................98
7 Set signal source, Tile signal source........................................................................99
Monitoring ........................................................................................101
1 View synopsis ............................................................................................... 101
2 Current status ............................................................................................... 101
3 View Status log.............................................................................................. 105
4 Analyze failures ............................................................................................. 107
5 Analyze failure, export-print................................................................................ 109
6 Event log......................................................................................................110
7 Event log, export-print .......................................................................................111
Maintenance ......................................................................................113
1 Update software..............................................................................................113
2 Maintain display, General ...................................................................................115
2.1 Analog contrast.........................................................................................115
2.2 On screen display ......................................................................................116
2.3 Signal processor reset .................................................................................117
2.4 Upload-restore backup image.........................................................................117
3 Maintain display, Conﬁgure IP ............................................................................. 124
3.1 Discover devices on the network .................................................................... 124
3.2 Network settings....................................................................................... 126
4 Synchronize devices........................................................................................ 128
5 Update display software.................................................................................... 130
5.1 Direct update........................................................................................... 130
5.2 Scheduled update ..................................................................................... 132
5.3 Manage software update ............................................................................. 134
6 Manage device data ........................................................................................ 135
6.1 Creating a backup..................................................................................... 136
6.2 Restoring a backup.................................................................................... 137
Diagnostics .......................................................................................139
1 Device selection............................................................................................. 139
2 Diagnose Display System, OSD........................................................................... 140
3 Diagnose Display System, Test pattern................................................................... 141
4 Diagnostics, passport....................................................................................... 144
5 Brightness level ............................................................................................. 146
6 Ping and restart devices.................................................................................... 146
7 Auto detect hardware devices ............................................................................. 147
8 Diagnostics State ........................................................................................... 147
Remote control ..................................................................................149
1 Start up the Manage connections ......................................................................... 149
2 Add a connection............................................................................................ 150
2
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Table of contents
8.3 Add a group.................................................................................................. 151
8.4 Create a connection inside a group ....................................................................... 152
8.5 Move connections........................................................................................... 153
8.6 Remove a connection ...................................................................................... 154
8.7 Edit a connection............................................................................................ 155
8.8 Default connection .......................................................................................... 156
8.9 Start up behavior............................................................................................ 157
8.10 Connecting to another wall................................................................................. 158
8.11 Disconnecting from a billboard ............................................................................ 159
A. Display system failures ........................................................................161
A.1 Failure list.................................................................................................... 161
B. Troubleshooting and diagnostics with RMS-1............................................165
B.1 Introduction .................................................................................................. 165
B.2 Description of failures....................................................................................... 166
B.2.1 Login failure............................................................................................ 167
B.2.2 Communication failure, data path.................................................................... 167
B.2.3 Communication failure, video path .................................................................. 168
B.2.4 Video Signal Sync unstable .......................................................................... 168
B.2.5 Video Signal unstable................................................................................. 169
B.2.6 Controller Firmware corrupted ....................................................................... 169
B.2.7 EEPROM IIC Failure.................................................................................. 170
B.2.8 Temperature Sensor IIC Failure ..................................................................... 170
B.2.9 Led Module Communication Failure................................................................. 171
B.2.10 Power Supply Unit Failure............................................................................ 171
B.2.11 Power Supply Unit Unstable ......................................................................... 172
B.2.12 Fan Failure ............................................................................................. 172
B.2.13 Temperature Sensor Read Failure .................................................................. 173
B.2.14 Failed to open connection ............................................................................ 173
B.2.15 Invalid data failure..................................................................................... 173
C. Working with faults .............................................................................175
C.1 Introduction .................................................................................................. 175
C.2 Failed Accessing Conﬁguration Service.................................................................. 175
C.3 Failed Accessing Display System Agent ................................................................. 175
C.4 Display System Not Conﬁgured ........................................................................... 175
C.5 Display Not Connected To Signal Processor............................................................. 176
C.6 Failed Downloading Software Update File(s) ............................................................ 176
C.7 Missing Software Update File.............................................................................. 176
C.8 Incorrect Software Update File ............................................................................ 177
C.9 Display System Agent Too Busy .......................................................................... 177
C.10 Conﬁguration Service Too Busy ........................................................................... 177
C.11 Failed Obtaining Data Lock ................................................................................ 177
C.12 Device Restart Failed....................................................................................... 178
C.13 Display Is Powered Off ..................................................................................... 178
C.14 Failed Communicating With A Device .................................................................... 178
C.15 Failed Matching Device With Expected Type ............................................................ 178
C.16 Fatal Failure Accessing A Device ......................................................................... 179
C.17 Failed Reading Display Connection Status .............................................................. 179
C.18 Device Not Found........................................................................................... 179
C.19 Failed Reading Device Information ....................................................................... 180
C.20 Failed Reading Conﬁguration.............................................................................. 180
C.21 Failed Saving Conﬁguration ............................................................................... 181
C.22 Failed Reading Device Identiﬁcation...................................................................... 181
C.23 Failed Reading Device Characteristics ................................................................... 181
C.24 Failed Initializing Software Update........................................................................ 182
C.25 Failed Scheduling Software Update....................................................................... 182
C.26 Failed Changing Software Update Status ................................................................ 182
C.27 Failed Removing Software Update Files ................................................................. 182
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Table of contents

C.28 Failed Removing Software Update File Mappings ...................................................... 183

C.29 Failed Executing Software Update........................................................................ 183

C.30 Timeout Occurred Waiting For Process .................................................................. 183

C.31 Unable To Start Scheduled Software Update ............................................................ 184

C.32 Non-started Software Update Detected .................................................................. 184

C.33 Aborted Software Update Detected....................................................................... 184

C.34 Device operation not supported ........................................................................... 185

C.35 Failing saving device backup data ........................................................................ 185

C.36 Factory settings reset....................................................................................... 185

C.37 Soft setting Reset ........................................................................................... 186

Index ...................................................................................................187

4 R59770142 RMS-1 25/09/2012

1. Introduction

1. INTRODUCTION

1.1 Genera l

What can be done?

Wall setup

Wall control, monitoring

When installing RMS-1 Agen t

RMS-1 Agent should be installed on the controller PC connected with the billboard, so that all adjustments

and alignments can be done locally.

As example, the following situation can happen:

1. Empty display system, e.g. DB320 billboard + Equipment (DMP-100/DMP-100MKII or D320 + ARK-

PC)

2. Install RMS-1 Agent on the DMP-100 or ARK-PC, which is the controller PC RMS-1 Agent is running

on.

3. After the installation, a local UI will be available to access this local RMS-1 Agent.

4. If you need a remote UI on a separate PC to access the RMS-1 Agent, you have to install RMS-1 Light

Director.

When installing RMS-1 Light Director

RMS-1 Light Director can be used as remote connection to control a RMS-1 Agent in

stalled on the con-

troller PC of the display system.

As example:

1. Installed display system, e.g. DB320 billboard + Equipment (DMP-100/DMP-100MKII or D320 + ARK-

PC)

2. RMS-1 Agent is installed on the DMP-100 or ARK-PC (used as controller PC)

3. When a remote access is desired, install RMS-1 Light Director on a separate PC with access to the

internet.

4. To access different RMS-1 Agents, make the different connections in the Connection management

part.

1.2 Insta ll and uninstall of RMS-1 Agent

System requirements

The following operating systems are supported:

•WindowsXP

•Windows7

• Windows embedded XP

Hardware requirements

• 500 MHz CPU minimum (1 GHz recommended)

•1GBRAM

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5

1. Introduction

Software prerequisites

• Microsoft .Net Framework 3.5 (required) and 3.5 SP1 (optional)

• Microsoft SQL Server Compact 3.5 (required) and 3.5 SP1 is optional. If 3.5 SP1 is used, it must be

installed over 3.5.

• Microsoft Visual C++ 2008 Redistributable (required) and 2008 SP1 (optional)

• IIS component installation (optional)

- If not installed only the web view of status will be unavailable. The RMS-1 user interface and all

controller functions will still work properly.

- If you choose to install RMS-1 without IIS then please select ignore when the installation wizard

notiﬁes that IIS is missing.

About t he installation

If there is a previous version of RMS installed, please remove ﬁrst this installation and

make sure that data ﬁles on folder C:\Documents and Settings\All Users\Application

Data\Barco \DigitalBillboardManagement\Data has been deleted before starting the new

installation. See Uninstall RMS-1 and de lete old database.

Make sure your Agent UI has the same version as the RMS controller version, otherwise

compatibility problems will occur.

RMS-1 installation

1. Run the setup ﬁle in the corresponding Agent folder depending on your operating system.

- Agent (RMS-1 controller Windows XP)

- AgentWin7 (RMS-1 controller Windows 7 compatibility)

After running the setup, there will be an icon named RMS-1 Light director shown on the desktop, and

the RMS-1 services will be started automatically by default.

2. Set up the PC time and time zone to t he time as where the billboard is installed.

Disable the disk cash

a) Go to computer manager (right click on My computer and select Manage option)

b) Select disk management and right click disk icon and choose property option.

c) Select Policies tab.

d) Uncheck Enable writing caching on the disk.

3. If the desktop computer system has only one comport (e.g. user wants to support Windows 7 + D320),

then :

a) manually change RMS RS-232 communication port to 1. By default, the comport number for device

communication is 2.

b) manually change Equipment cabinet communication com port number to be 2, the d

efault com port

number for equipment cabinet communication is 1

Handle as follow to change the value.

6

R59770142 RMS-1 25/09/2012

1. Introduction

a) In windows explorer, browse to [Program Files Folder]\Barco\RMS Controller\Ser-

vices\DisplaySystemAgent.

b) Open ﬁle DisplaySystemAgent.config .

c) Scroll to the section “This is the section where conﬁguration for the Display System Agent Service is

to be placed” and change comport setting from 2 to 1

<! This is the section where configuration for the Display System Agent

Service is to be placed -->

<barco.displaySystemAgent>

<ethernetCommunication ipAddress="192.168.0.200" port="3000" time-

Out="2000"/>

<softwareUpdate dmp100UpdateComPort="4" dmp100UpdateBaudRate="38400"

dmp100UpdateTimeOut="2000" commonMinimumNumber="4"/>

</barco.displaySystemAgent>

d) Open ﬁle EquipmentCabinetAgent.config in folder [Program Files

Folder]\Barco\RMS Controller\Services\EquipmentCabinetAgent.

e) Scroll to the section barco.equipmentCabinetAgent and change comPortName from COM1 to COM2.

<barco.equipmentCabinetAgent>

<!—

comportName = The comport to connect to. If empty or missing the .....

—>

When using a DCP-10 conﬁguration

The DisplaySystemAgent.conﬁg ﬁlecanbechangedtoinﬂuence the DCP-10 external fan. An extra con-

ﬁguration item can be added to manipulate this fan. When false, fan is excluded.

<barco.displaySystemAgent>

<ethernetCommunication ipAddress="192.168.0.200" port="3000" time-

Out="2000"/>

<softwareUpdate dmp100UpdateComPort="4" dmp100UpdateBaudRate="38400"

dmp100UpdateTimeOut="2000" commonMinimumNumber="4"/>

</barco.displaySystemAgent>

Running RMS-1

1. Click the icon (named RMS-1 Light director) on the desktop to run RMS-1

Problems running RMS-1

It could be possible that other software will cause the problem of malfunctio n of RMS-1.

Please check the following conditions:

• Remove the virus scanner and check if RMS-1 works OK.

• Check if the Barco SPM-1 software is also installed on the same PC. These two softwares cannot run

at the same time and should only be installed on the same system for demo or training purposes

• Check the system resources and ensure that there is sufﬁcient CPU and memory for RMS-1 to work.

If starting RMS-1 services and the RMS-1 Light Director cause the CPU and memory to be completely

used then there is a conﬂict of system resources or insufﬁcient resources.

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7

1. Introduction

Uninstall RMS-1

1. Open Control Panel and select Add/Remove Programs.

2. Select RMS-1 Controller and click Remove/Change

All ﬁles are removed but the database remains on its place.

How t o delete old database

1. Open your windows explorer.

2. Open C:\Documents and Settings\All Users\Application Data\Barco\DigitalBillboardManage-

ment\Data

3. Delete all ﬁles in this directory.

1.3 RMS-1 Light D irector in stallation

System requirements

The following operating systems are supported:

•WindowsXP

•Windows7

• Windows embedded XP

Software prerequisites

• Microsoft .Net Framework 3.5 (required) and 3.5 SP1 (optional)

• Microsoft SQL Server Compact 3.5 (required) and 3.5 SP1 (optional but must be installed over 3.5)

Installation

1. Run setup.exe which you can ﬁnd in RMS Agent Shell (Windows System Compatibility)

a) Make sure your Agent shell has the same version as the RMS controller version to avoid compatibility

problems.

b) Different Agent shell version can exist on the same PC.

Problems running RMS-1

It could be possible that other software will cause the problem of malfunction of RMS-1 Director.

Please check the following conditions:

• Remove the virus scanner and check if RMS-1 Director works OK.

• Check the system resources and ensure that there is sufﬁcient CPU and memory for RMS-1 director

to work normally.

1.4 B efore starting up

Time Zone setting

Before starting the RMS-1 software change the timezone setting of the PC running this RMS-1 software

to the timezone where the billboard is installed.

E.g. RMS-1 controller PC is situated at a Billboard in Beijing. The controller PC needs to have the local

time zone settings, GMT +8:00 beijing. This controller PC can be afterwards connected too with an RMS

shell system anywhere in the world. These settings are required for the control of the “force minimum

brightness” settings.

8

R59770142 RMS-1 25/09/2012

1. Introduction

1.5 Start up the software

How to start up

1. Double click on the RMS-1 Light Director desktop icon. (image 1-1)

Or,

click on Start → All Programs → RMS-1 Light Director

The conﬁgure and control software starts up. (image 1-2)

Double click on graphic item to get a more detailed view.

2. To start up in one of two modes, click on the radio button of your choice.

- Enter billboard password : when entering a correct password, full access and control become avail-

able.

- V iewer mode only : all settings are visible but cannot be changed.

3. To start the full control mode, enter the access password and click OK.(image1-3)

Image 1-1

Image 1-2

R59770142 RMS-1 25/09/2012 9

1. Introduction

Image 1-3

Start up screen, ﬁrst login

1.6 Abo ut the navigation me nu

Overview

The navigation menu is used to conﬁgure and control a billboard.

The navigation menu contains the following parts:

• Billboard setup: is used to conﬁgurethebillboard,toconﬁgure the notiﬁcation and the back up player.

• Brightness management: to conﬁgure the brightness, to calibrate the light sensors and to set the

display brightness.

• Temperature management: shows the temperature thresholds where the system will take steps to

help prevent damage to the tiles from overheating.

• Manual control: to calibrate the display, to set the display brightness, conﬁgure the gamma control, to

power on/off the display and set the signal source.

• Monitoring: to read out the status of the billboard and to check the log ﬁles.

• Maintenance: to update the software and to maintain the display.

• Diagnostics

Collapse - expand navigation items

To collapse a navigation item, click on the double arrows pointing upwards.

10

R59770142 RMS-1 25/09/2012

1. Introduction

Image 1-4

Collapse

To expand a navigation item, click on the double arrows pointing downwards.

Image 1-5

Expand

Reordering of the items

Within a navigation block, the order of the clickable items can be changed by clicking on an item and

holding down the mouse button while dragging that item to its new location within the same block.

Image 1-6

Reorder items

Scrolling the menu

To scroll the menu up or down, click on the up or down arrow when highlighted.

Image 1-7

1.7 S tart up s creen

Overview

When starting up the RMS-1 one with a connected and initialized billboard, the following information is

visible:

• Display information

- Display type

- Serial number

- Manufacturer

• Location, address and coordinates.

• Orientation, latitude, longitude

• Date, power and door information (if door sensor is available)

• Temperature information

• Brightness level

• History information

- Brightness

- Temperature

-Failure

R59770142 RMS-1 25/09/2012

11

1. Introduction

• If a web camera is available, a preview is shown in the upper right corner.

Next to the home symbol the current time of the connected billboard is displayed. This time has an accu-

racy of about 15 seconds. When changing the time on the billboard, this time is reﬂectedinRMS-1after

15 minutes. When moving your mouse over the current indicated date and time, time zone information is

giveninatooltip.

Image 1-8

Time zone information

1.8 A bo ut t his manual

Overview

This manual provides detailed information about the conﬁguration and control software RMS-1. This man-

ual is designed to be a reference tool in your everyday work with RMS-1.

Images given in the manual are used as illustration. The content of the image can be slightly different with

the real image on the screen.

The following icons are used in the manual :

Caution

Warning

Info, term deﬁnition. General info about the term.

Note, gives extra information about the described subject.

Tip, gives extra advice about the described subject.

Typography:

• Clickable menu items or buttons are indicated in bold, e.g. OK

• Menu items are indicated in italic.

• A dialog window is indicated in italic, e.g. Change brightness control mode.

• Step related notes, tips, warnings or cautions are printed in italic.

• Procedure related notes, tips, warnings or cautions are printed in bold between 2 lines preceding by

the corresponding icon.

12

R59770142 RMS-1 25/09/2012

1. Introduction

1.9 Web view

Accessing the web view

To access a web view of the monitoring page of a billboard, enter the address of the control PC in your

web browser (http:\\IP address)

All information is read only.

Image 1-9

Web view

The following information is given:

•Conﬁguration summary, and if a web cam is available a preview is given at the right side.

• Current status of the billboard

• Current failures

R59770142 RMS-1 25/09/2012

13

1. Introduction

14 R59770142 RMS-1 25/09/2012

2. Billboard Setup

2. BILLBOARD SETUP

Overview

•Conﬁgure Billboard

•Conﬁgure notiﬁcation

•Conﬁgure Image Failover

•Conﬁgure Security password setup

•Conﬁgure security, access protection

2.1 C on ﬁgure Billbo ard

Overview

• Billboard connection

•StartConﬁgure Billboard for the ﬁrst time

•StartConﬁgure Billboard with an initialized setup

• Display system, initialization new display (ﬁrst setup)

• Display system, re-initialization

• Display system

• Billboard information

• Export billboard info

• Camera

• Equipment cabinet

• Align image

• Manage display types

2.1.1 Billboard connection

Overview

If RMS-1 is running locally, the local billboard is automatically connected.

If RMS-1 is remotely installed, depending on the setup of the remote connection,

a connection is estab-

lished or a connection has to be made. For more details on how to connect to a billboard, see "Connecting

to another wall", page 158.

The screen shots are equal for a remote connection or a local billboard.

Disconnect - connect

To disconnect for the billboard, click on Disconnect button on top of the window.

To reconnect again, click on connect button on top of the window.

Image 2-1

Disconnect - connect

R59770142 RMS-1 25/09/2012 15

2. Billboard Setup

2.1.2 Start Conﬁgure Billboard f or the ﬁ rst time

What can be done?

With a connected billboard, start up the billboard conﬁguration to setup the initialization parameters and

to display the display details.

How to startup

1. Click on Conﬁgure Billboard (1). (image 2-2)

The billboard conﬁguration window opens. No items are ﬁ lled out. Only an initialization of the billboard

canbedone.

Continue with see "Display system, initialization new display (ﬁrst setup)", page 18.

The applied settings are shown in the GUI. (image 2-3)

The billboard settings can be ﬁne-tuned and used to display the images.

When it was not the ﬁrst time, the current system settings will be retrieved and displayed in the right

GUI pane.

Image 2-2

16 R59770142 RMS-1 25/09/2012

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Barco RMS-1 User guide

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