Compaq TaskSmart W2200 Maintenance And Service Manual

TaskSmart W2200 Appliance Server

Maintenance and Service Guide

First Edition (April 2001)

Part Number 230922-001

Spare Part Number 237503-001

Compaq Computer Corporation

Notice

Compaq, the Compaq logo, Compaq Insight Manager, QuickFind, and ROMPaq Registered in U.S. Patent

and Trademark Office. TaskSmart is a trademark of Compaq Information Technologies Group, L.P. in the

United States and other countries.

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the United

States and other countries.

All other product names mentioned herein may be trademarks of their respective companies. Compaq shall

not be liable for technical or editorial errors or omissions contained herein. The information in this

document is provided “as is” without warranty of any kind and is subject to change without notice. The

warranties for Compaq products are set forth in the express limited warranty statements accompanying

such products. Nothing herein should be construed as constituting an additional warranty.

Compaq TaskSmart W2200 Appliance Server

Maintenance and Service Guide

First Edition (April 2001)

Part Number 230922-001

Spare Part Number 237503-001

Contents

About This Guide

Symbols in Text.........................................................................................................vii

Compaq Technician Notes ........................................................................................vii

Rack Stability...........................................................................................................viii

Where to Go for Additional Help...............................................................................ix

Integrated Management Display..........................................................................ix

Telephone Numbers ............................................................................................ix

Chapter 1

Illustrated Parts Catalog

Mechanical Parts Exploded View.............................................................................1-2

Mechanical Spare Parts List.....................................................................................1-3

System Components Exploded View.......................................................................1-4

System and Mechanical Spare Parts List..................................................................1-5

Chapter 2

Removal and Replacement Procedures

Electrostatic Discharge Information.........................................................................2-1

Rack Warnings.........................................................................................................2-3

Unloading the Rack from the Pallet ..................................................................2-3

Handling Components in the Rack....................................................................2-3

Rack Stability....................................................................................................2-3

Server Warnings and Precautions.............................................................................2-4

Powering Down the Server.......................................................................................2-4

Access Panel.............................................................................................................2-6

Memory Modules.....................................................................................................2-7

Shipping/Ejector Key.............................................................................................2-10

CD-ROM/Diskette Drive Assembly.......................................................................2-12

Bezel.......................................................................................................................2-13

Hard Drive Overview.............................................................................................2-15

Guidelines for ATA Hard Drive (Model 10)...................................................2-15

Guidelines for SCSI Hard Drives (Models 20 and 30)....................................2-15

Hard Drive Identification Numbers.................................................................2-16

Hard Drives............................................................................................................2-17

Ultra ATA/100 Controller Module (Model 10)......................................................2-19

Single Channel Wide-Ultra2 SCSI Controller Module (Models 20 and 30)..........2-20

CD-ROM/Diskette Drive Assembly Backplane.....................................................2-21

User Interface Board...............................................................................................2-22

iv Compaq TaskSmart W2200 Appliance Server Maintenance and Service Guide

Removal and Replacement Procedures

continued

PCI Riser Board Assembly.....................................................................................2-23

Expansion Board.............................................................................................2-24

PCI Board Guide.............................................................................................2-25

Center Wall.............................................................................................................2-26

Cables.....................................................................................................................2-28

ATA Cable (Model 10) ...................................................................................2-28

Two-Device Terminated SCSI Cable (Models 20 and 30)..............................2-29

CD-ROM/Diskette Drive Assembly Cable .....................................................2-30

Remote Insight Lights-Out Edition Board Remote Management Cable (Model

30) ...................................................................................................................2-31

System Fans............................................................................................................2-32

Fans 1, 2, and 3................................................................................................2-33

Fans 4 and 5 ....................................................................................................2-34

Power Supply .........................................................................................................2-35

Processor ................................................................................................................2-36

Battery....................................................................................................................2-38

System Board .........................................................................................................2-41

Chapter 3

Diagnostic Tools

Diagnostic Tools Utility Overview...........................................................................3-2

Restoring the TaskSmart W2200 Appliance Server to Factory Defaults .................3-3

Chapter 4

Connectors, Switches, and LEDs

Connectors................................................................................................................4-1

Rear Panel Connectors......................................................................................4-2

Expansion Slot Connectors ...............................................................................4-3

System Board Connectors.................................................................................4-4

System Board Switches............................................................................................4-5

System Switch (SW2) .......................................................................................4-6

System Configuration Switch (SW3)................................................................4-6

LEDs.........................................................................................................................4-7

Front Panel LEDs..............................................................................................4-8

Rear Panel LEDs.............................................................................................4-10

Internal Power LED ........................................................................................4-11

Contents v

Chapter 5

Specifications

System Unit..............................................................................................................5-2

Power Supply ...........................................................................................................5-3

Memory....................................................................................................................5-3

CD-ROM/Diskette Drive Assembly.........................................................................5-4

Low-Profile 1.44-MB Diskette Drive................................................................5-4

Low-Profile IDE CD-ROM Drive.....................................................................5-5

Controller Modules...................................................................................................5-6

Ultra ATA/100 Controller Module (Model 10).................................................5-6

Single Channel Wide Ultra2 SCSI Controller Module (Models 20 and 30) .....5-7

Hard Drives..............................................................................................................5-8

ATA Hard Drive (Model 10).............................................................................5-8

Ultra3 SCSI Hard Drive (Models 20 and 30)....................................................5-9

Compaq NC3163 Fast Ethernet NIC 10/100 Wake-on-LAN.................................5-10

Remote Insight Lights-Out Edition Board..............................................................5-11

Index

About This Guide

This maintenance and service guide is a troubleshooting guide that can be used for reference

when servicing the Compaq TaskSmart™ W2200 appliance server.

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy

levels, only authorized service technicians should attempt to repair this equipment. Improper

repairs could create conditions that are hazardous.

IMPORTANT: The installation of options and servicing of this product must be performed by individuals

who are knowledgeable of the procedures, precautions, and hazards associated with equipment

containing hazardous energy circuits.

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings.

WARNING: Text set off in this manner indicates that failure to follow directions in the warning

could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Compaq Technician Notes

WARNING: Only authorized technicians trained by Compaq should attempt to repair this

equipment. All troubleshooting and repair procedures are detailed to allow only

subassembly/module level repair. Because of the complexity of the individual boards and

subassemblies, no one should attempt to make repairs at the component level or to make

modifications to any printed wiring board. Improper repairs can create a safety hazard. Any

indications of component replacement or printed wiring board modifications may void any

warranty.

viii Compaq TaskSmart W2200 Appliance Server Maintenance and Service Guide

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy

levels, do not exceed the level of repair specified in these procedures. Because of the

complexity of the individual boards and subassemblies, do not attempt to make repairs at the

component level or to make modifications to any printed wiring board. Improper repairs could

create conditions that are hazardous.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ If the system has multiple power supplies, disconnect power from the system by

unplugging all power cords from the power supplies.

■ Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at

all times.

CAUTION: To properly ventilate your system, you must provide at least 30.5 cm (12 in.) of

clearance at the front and back of the computer.

CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper

operation, plug the AC power cord into a properly grounded AC outlet only.

Rack Stability

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ The stabilizing feet are secured to the rack if it is a single-rack installation.

■ The racks are coupled together in multiple-rack installations.

■ Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

About This Guide ix

Where to Go for Additional Help

In addition to this guide, the following information sources are available:

■ User documentation

■ Compaq Service Quick Reference Guide

■ Service training guides

■ Compaq service advisories and bulletins

■ Compaq QuickFind

TM

information services

■ Compaq Insight Manager

TM

software

■ Compaq download facility: Call 1-281-518-1418

Integrated Management Display

Some Compaq server models include a Compaq Integrated Management Display (IMD), an

integrated, 16 x 4-character display mounted on the front of the server. This display provides

easy-to-use menu-driven access to server information, including model number, LCD firmware

revision, and Power-On Self-Test (POST) operations.

Telephone Numbers

For the name of your nearest Compaq authorized reseller:

■ In the United States, call 1-800-345-1518.

■ In Canada, call 1-800-263-5868.

For Compaq technical support:

■ In the United States and Canada, call 1-800-386-2172.

■ For Compaq technical support phone numbers outside the United States and Canada, visit

the Compaq website at

http://www.compaq.com

Chapter 1

Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown for the Compaq TaskSmart W2200

appliance server. The corresponding tables in this chapter provide names and ordering numbers

for all referenced spare parts.

1-2 Compaq TaskSmart W2200 Appliance Server Maintenance and Service Guide

Mechanical Parts Exploded View

3b

2

5

4b

3d

1

4c

Figure 1-1. Mechanical parts exploded view

Illustrated Parts Catalog 1-3

Mechanical Spare Parts List

Table 1-1

Mechanical Spare Parts List

Item Description Spare Parts List

Mechanical Components

1 Chassis The server chassis is not

replaceable separately for

the TaskSmart W2200

appliance.

2 Access panel The server access panel is

not replaceable separately

for the TaskSmart W2200

appliance.

3 Plastics kit*

a) PCI board guide

b) Bezel

c) Bezel screws*

d) Shipping/ejector key

e) UID switch button*

235429-001

4 Miscellaneous hardware kit

a) PCI slot cover*

b) Cable support bracket

c) Hard drive tray

d) Removable media blank tray*

e) Vertical-mount PDU bracket*

f) Hard disk drive screws*

g) Power supply screws*

h) Rear fan screws*

232391-001

5 Fixed cable management tray 173839-001

*Not shown

1-4 Compaq TaskSmart W2200 Appliance Server Maintenance and Service Guide

System Components Exploded View

18

13

12

7

10

11

17

67

7

8

14

16

6

9

20

23

15

22

19

3a

Figure 1-2. System components exploded view

Illustrated Parts Catalog 1-5

System and Mechanical Spare Parts List

Table 1-2

System and Mechanical Spare Parts List

Item Description Spare Parts List

3a PCI board guide (part of plastics kit in Table 1-1) 235429-001

6 PCI riser board assembly 207727-001

7 Fans 207729-001

8 Center wall and bracket with fans 213288-001

9 Power supply, 180 W 207728-001

Boards

10 User interface board 207725-001

11 CD-ROM/diskette drive assembly backplane 207726-001

12 System board 232390-001

13 Single Channel Wide Ultra2 SCSI controller module and support posts (SCSI models

only)

207724-001

14 Ultra ATA/100 controller module with support posts (ATA models only) 207738-001

15 Remote Insight Lights-Out Edition board (Model 30) 158731-001

Processor

16 933-MHz Intel Pentium III processor with heatsink 207722-001

Mass Storage Devices

17 CD-ROM/diskette drive assembly

a) Low-profile 1.44-MB diskette drive

b) Low-profile IDE CD-ROM drive

173834-001

18 ATA hard drive, 20-GB 207736-001

19 SCSI hard drive, 18-GB 207738-001

Memory

20 128-MB ECC registered 133-MHz SDRAM DIMM 159226-001

continued

1-6 Compaq TaskSmart W2200 Appliance Server Maintenance and Service Guide

Table 1-2

System and Mechanical Spare Parts List

continued

Item Description Spare Parts List

Cables and Cords

21 IEC power cord* 142258-004

22 Remote Insight Lights-Out Edition board remote management ribbon cable (Model

30)

166655-001

23 Remote Insight Lights-Out Edition board power cord (Model 30) 164410-001

24 Miscellaneous cable kit*

a) CD-ROM/diskette drive assembly cable*

b) ATA hard drive cable*

207731-001

25 Two-device terminated SCSI cable (Ultra3)* 207730-001

26 Ethernet loopback cable* 317465-001

Miscellaneous

27 Rack mounting kit (fixed rack rails)* 173845-001

28 Replacement battery, 3-V lithium* 234556-001

29 Return kit* 207732-001

30 Country kit* 237742-001

31 Maintenance and service guide* 237503-001

Option Kit Spares

32 High-voltage cables for vertical-mount PDU rack solution* 178129-001

33 Sliding rails and cable management system kit* 177852-001

34 Telco rack mounting kit* 177853-001

35 Third-party cabinet rack mounting kit* 177854-001

36 Desktop/stackable chassis kit* 207741-001

*Not shown

Chapter 2

Removal and Replacement Procedures

This chapter provides subassembly and module-level removal and replacement procedures for

the Compaq TaskSmart W2200 appliance server. After completing all necessary removal and

replacement procedures, run the diagnostics utility to verify that all components properly

operate.

To service the TaskSmart W2200 appliance server, you may need the following tools:

■ Phillips screwdriver

■ Shipping/ejector key

■ Diagnostics software

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper

packaging and grounding techniques are required to prevent damage. To prevent electrostatic

discharge (ESD) damage, observe the following precautions:

■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.

■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

■ Cover workstations with approved static-dissipating material. Use a wrist strap connected

to the work surface as well as properly grounded (earthed) tools and equipment.

■ Keep the work area free of nonconductive materials such as ordinary plastic assembly aids

and foam packing.

■ Ensure proper grounding before touching a static-sensitive component or assembly.

■ Avoid touching pins, leads, or circuitry.

■ Place drives printed circuit board (PCB) assembly-side down on any surface.

■ Use conductive field service tools.

2-2 Compaq TaskSmart W2200 Appliance Server Maintenance and Service Guide

WARNING: This symbol, in conjunction with any of the following symbols, indicates the

presence of a potential hazard. The potential for injury exists if warnings are not observed.

Consult your documentation for specific details.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards.

Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user- or

field-serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure.

This symbol, on an RJ-45 receptacle, indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not

plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is

contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool

before touching it.

These symbols, on power supplies or systems, indicate that the equipment is

supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power

cords to completely disconnect power from the system.

xx-xx kg

xx-xx lb

This symbol indicates that the component exceeds the recommended weight for one

individual to safely handle.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe

local occupational health and safety requirements and guidelines for manual material

handling.

Removal and Replacement Procedures 2-3

Rack Warnings

The following warnings refer to the rack that the TaskSmart W2200 appliance server is

deployed in during pallet unloading, server deployment, and different installations.

Unloading the Rack from the Pallet

115 kg

253 lb

WARNING: To reduce the risk of personal injury or damage to the equipment:

■ Observe local occupational safety requirements and guidelines for heavy

equipment handling.

■ Obtain adequate assistance to lift and stabilize the product during installation

or removal.

■ Remove all pluggable power supplies and modules to reduce the weight of the

product.

■ Be sure that at least two people are available to safely unload the rack from

the pallet. An empty 42U rack weighs 115 kg (253 lb), is over 2.1 m (7 ft) tall,

and can become unstable when being moved on its casters. Do not stand in

front of the rack as it rolls down the ramp from the pallet; handle it from the

sides. Stabilize the server by keeping the unit on the rails.

Handling Components in the Rack

WARNING: To reduce the risk of personal injury or damage to the equipment:

■ Always load the heaviest item first, and load the rack from the bottom up. This method

makes the rack “bottom-heavy” and helps prevent the rack from becoming unstable.

■ The bottom stabilizers on the equipment must be fully extended. Be sure that the

equipment is properly supported/braced when installing options and boards.

■ Be sure that the rack is adequately stabilized before extending a component outside the

rack. Extend only one component at a time. A rack can become unstable if more than one

component is extended.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not

overload the AC supply branch circuit that provides power to the rack.

Rack Stability

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ The stabilizing feet are secured to the rack if it is a single-rack installation.

■ The racks are coupled together in multiple-rack installations.

■ Only one component is extended at a time. A rack can become unstable if more than one

component is extended for any reason.

2-4 Compaq TaskSmart W2200 Appliance Server Maintenance and Service Guide

Server Warnings and Precautions

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system

components to cool before touching them.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage

caused by power surges and voltage spikes and keeps the system in operation during a power

failure.

CAUTION: The TaskSmart W2200 appliance server must always be operated with the system

unit cover on. Proper cooling cannot be achieved if the system unit cover is removed.

Powering Down the Server

System power in the TaskSmart W2200 appliance server does not completely shut down from

the front panel Power On/Off switch. Although switching the server off removes power from

most electronics and the drives, portions of the power supply and some internal circuitry remain

active. To completely remove all power from the system, disconnect all power cords from the

server.

WARNING: To reduce the risk of injury from electric shock, disconnect all

power cords to completely remove power from the system.

WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that only

one component is extended at a time. A rack can become unstable if more than one component

is extended for any reason.

WARNING: Because the rack allows you to stack computer components in a vertical rather

than a horizontal plane, you must take precautions to provide for rack stability and safety to

protect both personnel and property. Heed all cautions and warnings throughout the installation

instructions included with the server.

WARNING: To reduce the risk of personal injury or damage to the equipment, if the server

must be removed from the rack for device accessibility, place it on a sturdy table or

workbench. Refer to the Compaq TaskSmart W2200 Appliance Server Administration Guide for

further information on working with racks.

WARNING: Moving the Power On/Off switch to the off position does not completely remove

system power. Some portions of the power supply and some internal circuitry remain active.

Disconnect all power cords from the server to remove all power from the system.

Removal and Replacement Procedures 2-5

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Be sure that you

are properly grounded (earthed) before beginning any installation procedure. For more

information, see “Electrostatic Discharge Information” earlier in this chapter.

IMPORTANT: Before being shut down by pressing the front panel Power On/Off switch, the TaskSmart

W2200 appliance server must be shut down from either the graphical user interface (GUI) or the

command line. For more information, refer to the Compaq TaskSmart W2200 Appliance Server

Administration Guide.

To power down the server after shutting down through the GUI:

1. Press the server Power On/Off switch to power down the server. When the server is

powered down, the power LED deactivates.

2. Verify that the fan is off by listening for the fan noise to stop.

3. Disconnect the power cord first from the AC outlet, and then from the server.

4. Disconnect all remaining cables on the server rear panel, including cables extending from

external connectors on expansion boards.

5. For stability and safety, position the server securely on a workbench or other solid surface.

The system is now without power and can be safely serviced.

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