Compaq TaskSmart W2200 Administration Manual

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TaskSmart W2200 Appliance Server

Administration Guide

Software Version 1.0

First Edition (April 2001)

Part Number 230916-001

Compaq Computer Corporation

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Notice

Compaq, the Compaq logo, Compaq Insight Manager, SoftPaq, and ROMPaq Registered in U.S. Patent

and Trademark Office. TaskSmart is a trademark of Compaq Information Technologies Group, L.P. in

the United States and other countries.

Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the

United States and other countries.

Intel, Pentium, Celeron, and Xeon are trademarks of Intel Corporation in the United States and other

countries

The Open Group and UNIX are trademarks of The Open Group in the United States and other countries.

Linux is a trademark of Linus Torvalds.

All other product names mentioned herein may be trademarks of their respective companies.

Web-Based Auto Discovery with Unit Identification software, patent pending.

Automatic Address Assignment software, patent pending.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The

information in this document is provided “as is” without warranty of any kind and is subject to change

without notice. The warranties for Compaq products are set forth in the express limited warranty

statements accompanying such products. Nothing herein should be construed as constituting an

additional warranty.

Compaq TaskSmart W2200 Appliance Server

Administration Guide

First Edition (April 2001)

Part Number 230916-001

Compaq Confidential – Need to Know Required

Writer: Shelley Schnittker Project: Compaq TaskSmart W2200 Appliance Server Administration Guide Comments:

Part Number: 230916-001 File Name: a-frnt.doc Last Saved On: 3/22/01 9:14 AM

Contents

About This Guide

Text Conventions.......................................................................................................vii

Symbols in Text....................................................................................................... viii

Getting Help ............................................................................................................ viii

Compaq Technical Support .............................................................................. viii

Compaq Website..................................................................................................ix

Compaq Authorized Reseller...............................................................................ix

Index

Chapter 1

System Overview

Standard Features..................................................................................................... 1-2

Key Benefits ............................................................................................................ 1-3

Rapid Deployment............................................................................................ 1-3

Advanced Management Tools .......................................................................... 1-4

Performance and Scalability ............................................................................. 1-4

Appliance Features .................................................................................................. 1-5

Automatic Server Recovery-2 .......................................................................... 1-5

Compaq Diagnostic Utility............................................................................... 1-6

Unit Identification System................................................................................ 1-6

Quick Restore CD............................................................................................. 1-7

Appliance Features and Web Server Software Components ................................... 1-8

Server Management Features................................................................................... 1-8

Web Server Configuration Application ............................................................ 1-9

TaskSmart Configuration Utility ...................................................................... 1-9

Compaq Remote Insight Lights-Out Edition Board (Model 30) ...................... 1-9

Compaq Insight Manager ............................................................................... 1-10

Warranties.............................................................................................................. 1-10

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Chapter 2

Initialization and Administrative Procedures

Overview.................................................................................................................. 2-2

Information Gathering ...................................................................................... 2-2

Appliance Initialization..................................................................................... 2-5

Web Server Configuration Application ............................................................ 2-9

Rapid Startup .................................................................................................. 2-11

Publish Content to Default Site....................................................................... 2-18

Administrative Procedures.............................................................................. 2-21

Restoring the TaskSmart W2200 Appliance Server to Factory Defaults........ 2-39

Chapter 3

Advanced Administrative Procedures

Configuration.................................................................................................... 3-1

Chapter 4

Site Administrator and User Features

Site Administrator Features...................................................................................... 4-2

Web Sites.......................................................................................................... 4-2

Users ................................................................................................................. 4-4

Reports.............................................................................................................. 4-5

User Features ........................................................................................................... 4-6

My Information................................................................................................. 4-6

Appendix A

Troubleshooting

Overview................................................................................................................. A-1

Initial Checklist................................................................................................ A-1

TaskSmart W2200 Appliance Server Does Not Start ...................................... A-2

The TaskSmart W2200 Appliance Server Is Not Working.............................. A-2

I Cannot Ping the TaskSmart W2200 Appliance Server from My Client........ A-2

My Browser Cannot Find the Web Server Configuration Application............ A-2

Nothing Comes Up on My Browser ................................................................ A-3

None of the Changes That I Made in the Browser Application Seem to

Take Effect....................................................................................................... A-3

TaskSmart W2200 Appliance Server Automatically Powered Down ............. A-4

Cannot Remove TaskSmart W2200 Appliance Server Cover ......................... A-4

Telnet Never Starts .......................................................................................... A-4

Error Messages........................................................................................................ A-5

Contents v

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Appendix B

Networking Basics

Overview .................................................................................................................B-1

ISO/OSI Reference Model................................................................................B-2

Data ..................................................................................................................B-4

TCP/IP ..............................................................................................................B-5

Addressing........................................................................................................B-5

Appendix C

Electrostatic Discharge

Grounding Methods .................................................................................................C-2

Glossary

Index

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About This Guide

This guide is designed to be used with the Compaq TaskSmart™ W2200

appliance server as step-by-step instructions for installation and as a reference

for operation, troubleshooting, and future upgrades.

Before attempting the tasks in this administration guide, verify that the

TaskSmart W2200 appliance server is installed in a rack or other approved

method of storage. Refer to the Rack Installation and Connection Card for

additional instructions.

Text Conventions

This document uses the following conventions to distinguish elements of text:

Keys Keys appear in boldface. A plus sign (+) between

two keys indicates that they should be pressed

simultaneously.

USER INPUT User input appears in a different typeface and in

uppercase.

FILENAMES File names appear in uppercase italics.

Menu Options,

Command Names,

Dialog Box Names

These elements appear in initial capital letters.

COMMANDS,

DIRECTORY NAMES,

and DRIVE NAMES

These elements appear in uppercase.

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Type When you are instructed to type information, type

the information without pressing the Enter key.

Enter When you are instructed to enter information, type

the information and then press the Enter key.

Symbols in Text

These symbols may be found in the text of this guide. They have the following

meanings.

WARNING: Text set off in this manner indicates that failure to follow directions

in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions

could result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific

instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points

of information.

Getting Help

If you have a problem and have exhausted the information in this guide, you

can get further information and other help in the following locations.

Compaq Technical Support

In North America, call the Compaq Technical Support Phone Center at

1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week.

For continuous quality improvement, calls may be recorded or monitored.

Outside North America, call the nearest Compaq Technical Support Phone

Center. Telephone numbers for worldwide Technical Support Centers are

listed on the Compaq website. Access the Compaq website by logging on to

the Internet at

www.compaq.com.

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Be sure to have the following information available before you call Compaq:

■ Technical support registration number (if applicable)

■ Product serial number

■ Product model name and number

■ Applicable error messages

■ Add-on boards or hardware

■ Third-party hardware or software

■ Operating system type and revision level

Compaq Website

The Compaq website has information on this product as well as the latest

drivers and Flash ROM images. You can access the Compaq website by

logging on to the Internet at

www.compaq.com

Compaq Authorized Reseller

For the name of your nearest Compaq authorized reseller:

■ In the United States, call 1-800-345-1518.

■ In Canada, call 1-800-263-5868.

■ Elsewhere, see the Compaq website for locations and telephone

numbers.

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Chapter 1

System Overview

The Compaq TaskSmart™ W2200 appliance server is the first in a family of

Internet-ready hosting appliances that enables you to instantly and painlessly

set up and administer websites. The TaskSmart W2200 appliance server is

engineered for a single purpose resulting in performance optimization,

dependability, and manageability. The TaskSmart W2200 appliance server

comes with all of the software and hardware that is necessary for operation in

one integrated, optimized, and tuned package for fast and easy deployment.

Figure 1-1. Compaq TaskSmart W2200 appliance server

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Standard Features

The following features are standard on all TaskSmart W2200 appliance

servers, unless otherwise noted:

Table 1-1

TaskSmart W2200 Appliance Server Features

Model 10 Model 20 Model 30

Processor Intel Pentium III Intel Pentium III Intel Pentium III

Memory

128 MB

133 MHz

SDRAM (ECC)

256 MB

133 MHz

SDRAM (ECC)

256 MB

133 MHz

SDRAM (ECC)

Drives

20 GB (1)

Ultra ATA/100

Hard drive

18 GB (2)

SCSI

Hard drives

18 GB (2)

SCSI

Hard drives

Functionality N/A N/A

Remote Insight

Lights-Out Edition

board

ETH Compaq NC3163 Fast Ethernet 10/100 NICs (2)

Indicators Front and rear panel status indicators

Other

Tool-free fixed rails with cable management tray

Celadon bezel with “TaskSmart” label

The TaskSmart W2200 appliance server provides minimized cabling, an

integrated Processor Power Module (PPM), a unit identification system that

simplifies the logistics of service procedures, and no user serviceable parts.

The TaskSmart W2200 appliance server also supports numerous optional rack

installation features, including a rack management solution that contains

ball-bearing slide rails and a cable management system.

This combination of features, performance, form factor, and Compaq

manageability enables the TaskSmart W2200 appliance server to support Web

and application hosting and infrastructure applications while providing

maximum density in rack configurations.

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Key Benefits

The TaskSmart W2200 appliance server enables service providers to quickly

build scalable, Web hosting solutions to respond to their customers’ needs for

reliable and customized Web services.

■ Rapid deployment

■ Advanced management tools

■ Performance and scalability

Rapid Deployment

You can get your customers up and running faster by reducing the time to

build Web hosting and eCommerce solutions.

■ The TaskSmart Configuration Utility (TCU), with remote capabilities,

activates the appliance in minutes and launches a clear easy-to-use

configuration menu.

■ The unique profiling tool optimizes the TaskSmart W2200 appliance

server with all the essential Web services.

■ The TaskSmart W2200 appliance server comes tuned and tested for use

right from the box.

■ Easy-to-navigate menus allow for setup of one or multiple hosts,

directly from your browser.

■ The fixed system configurations, accurate software, and system drivers

are designed as a 10-minute plug-in building block for your hosting and

eCommerce architecture.

■ The three preconfigured models help you to create a solution for your

customer that is highly economical, highly performable, and remotely

manageable.

■ Differentiating the Web hosting services to your customers and growing

revenue with rapid deployment is a reality because the solutions are

based on the most reliable and widely deployed hardware in the

industry.

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Advanced Management Tools

Class management tools, usable in any data center, provide control and

flexibility for dynamic Web serving environments.

■ TaskSmart W2200 appliance servers easily manage large volumes of

Web servers because it is the only hosting appliance with advanced

system management, proactive alerts, and reporting tools.

■ The secure browser-based administration interface provides your

customers with confidence because it is manageable from anywhere at

anytime.

■ Compaq globally delivers easier software upgrades, changes, and

enhancements directly to your management console.

■ Saving time and money is another benefit attributed to the easy-to-use

site and appliance administration menus.

Performance and Scalability

Built upon industry standards, the TaskSmart W2200 appliance server allows

you to economically create scaleable solutions for your customers within your

existing, Web hosting infrastructure.

■ The TaskSmart W2200 appliance server integrates seamlessly into

standard Web hosting environments, ensuring total solution

compatibility.

■ The intuitive graphic user interface provides “recognize and select”

rather than “remember and type” administration, making the most

efficient use of valuable personnel resources.

■ The open software platform lets you take advantage of your own

Linux-based tools to integrate into any environment.

■ Affordability in Web hosting solutions is available for all customers’

needs, whether the need is for creating one large, robust eCommerce site

or hundreds of smaller eCommerce sites.

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Appliance Features

The following list describes the standard software features on all

TaskSmart W2200 appliance servers.

■ Initial boot configuration through TaskSmart Configuration Utility

(TCU) diskette or automatic IP address assignment

■ Web browser-based setup and administration

■ Linux operating system (OS)

■ Configuration and data file backup support

■ Password-protected secure access

■ User modes allowing for three levels of system administration

G System Administrator

G Site Administrator

G User

■ Automatic Server Recovery-2 (ASR-2)

■ Compaq Diagnostic Utility

■ Unit Identification system

■ Quick Restore CD

Automatic Server Recovery-2

Automatic Server Recovery-2 (ASR-2) enables the server to automatically

boot from either the operating system or the Compaq utilities. If a critical

system failure occurs, ASR-2 automatically restarts the server.

For additional information on the ASR-2 feature, refer to the documentation

CD that shipped with your server.

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Compaq Diagnostic Utility

The software and firmware diagnostic features available for your use include:

■ Power-On Self-Test (POST)

■ Diagnostics (DIAGS)

■ Automatic Server Recovery-2 (ASR-2)

To access the diagnostics utility for the TaskSmart W2200 appliance server,

the software must be downloaded from the Compaq website at

http://www.compaq.com/support/files/server/us/index.html

or

ftp://ftp.compaq.com/pub/softpaq/index.html

Unit Identification System

Each TaskSmart W2200 appliance server has a unit identification feature.

The unit identification system can be used to quickly identify one or more

TaskSmart W2200 appliance servers that require service or maintenance. The

unit identification system is accessed through the Web Server Configuration

Application as a Management menu item. For more information on using the

unit identification system, see the “Eject CD ROM” subsection in Chapter 2,

“Initialization and Administration Procedures.”

To identify a TaskSmart W2200 appliance server hardware unit in a rack,

press either the front unit identification switch or the rear unit identification

switch and LED indicator.

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Figure 1-2 and Table 1-2 show the locations of the front and rear unit

identification switches and LED indicators:

2

1

3

Figure 1-2. Front (left) and rear (right) unit identification switches and LED

indicators

Table 1-2

Unit ID Switches and LED Indicator Locations

Front unit identification switch

Front unit identification LED indicator

Rear unit identification LED indicator and switch

Quick Restore CD

The Compaq TaskSmart W2200 Quick Restore CD allows you to restore the

server software image that was originally installed by Compaq at the factory.

For more information, see the Compaq TaskSmart W2200 Quick Restore CD

documentation that is included with the Web server appliance.

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Appliance Features and Web Server

Software Components

■ Preinstalled Apache, optimized for hosting sites with static or dynamic

content

■ Website creation—FrontPage 2000 Server Extensions

■ Virtual hosting services

■ Common Gateway Interface (CGI) and server-side includes (SSI)

■ Unix script and processing tools—Perl, Python, PHP

■ Email—SMTP, IMAP4, POP3, APOP

■ FTP and anonymous FTP

■ Telnet and secure shell (SSH)

■ Network Time Protocol (NTP) client support

■ Open Secure Sockets Layer (SSL)

Server Management Features

The TaskSmart W2200 appliance server offers an extensive set of features and

optional tools that support effective server management and configuration,

including:

■ Web Server Configuration Application, an easy-to-use customer

administration interface

■ TaskSmart Configuration Utility (TCU)

■ Compaq Remote Insight Lights-Out Edition board (Model 30 only)

■ Compaq Insight Manager™ CD

■ Simple network management protocol (SNMP) management

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Web Server Configuration Application

The TaskSmart W2200 appliance server has been designed for ease of

management. For this reason, a special administration interface, the Web

Server Configuration Application, has been created to provide links to all

major administrative tasks. This TaskSmart W2200-specific application is

designed to make administration easier and more intuitive by reducing the

usual Windows desktop to show only those items required for Web server

administration. The Web Server Configuration Application menu includes:

■ Rapid Startup

■ Configuration

■ Reports

■ Alerts

■ Management

■ Backup/Restore

TaskSmart Configuration Utility

Customer-specific configuration data can be saved to the Configuration Data

Diskette that is included with your server for later use with the Quick Restore

CD. This diskette restores the appliance to your specific configuration.

Compaq Remote Insight Lights-Out Edition Board

(Model 30)

The Compaq Remote Insight Lights-Out Edition board is PCI-based and

provides text-based appliance server management. The built-in Intel i960

processor allows the Remote Insight Lights-Out Edition module to work

independently of the host server operating system. Remote Insight Lights-Out

Edition board also provides remote access and video, sends alerts, and

performs other functions, even if the host server operating system is not

responding.

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Compaq Insight Manager

Compaq Insight Manager is a Microsoft Windows-based application for

managing Compaq system devices. Compaq Insight Manager delivers

intelligent monitoring and alerting as well as visual control of your Compaq

devices. Documentation for Compaq Insight Manager is available on the

Compaq Management CD in [CD-ROM DRIVE]:\OVERVIEW.HLP.

IMPORTANT: You must install and use Compaq Insight Manager on a Microsoft Windows

platform to benefit from the pre-failure warranty for processors and memory modules.

Compaq Insight Manager performs the following functions:

■ Forwards server alerts and fault conditions

■ Monitors fault conditions and server performance

■ Controls server security and configuration

■ Remotely controls the server

■ Initiates rapid recovery services

Warranties

The TaskSmart W2200 appliance server is equipped with several standard

warranties. For more information, refer to the Important Warranty Information

card that ships with your server.

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Chapter 2

Initialization and Administrative

Procedures

The Compaq TaskSmart W2200 appliance server can be used in all server

environments. This appliance server was developed for the person who is not a

networking expert. The initialization process is quick and can help you get the

server up and running in minutes. If you are unfamiliar with networking

principles, then read Appendix B, “Networking Basics,” before attempting

initialization. After following the instructions in this chapter, the minimum

operational requirements for the appliance will be completed.

Before attempting the tasks in this chapter, verify that the TaskSmart W2200

appliance server is installed in a rack or other approved method of storage.

Refer to the Compaq TaskSmart W2200-Series Rack Installation and

Connection Card for additional instructions.

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Overview

The procedures information required for setting up the TaskSmart W2200

appliance server are outlined in the following sections:

■ Information Gathering

■ Appliance Initialization

■ Web Server Configuration Application

■ Rapid Startup

■ Publish Content to Default Site

■ Administrative Procedures

G Create a User Account

G Create Virtual Sites and Publish Content

G Alerts

G Reports

G Management

G Backup/Restore

■ Restoring the TaskSmart W2200 Appliance Server to Factory Defaults

Chapter 3, “Advanced Administrative Procedures,” provides information on

advanced administrative procedures that are not required for basic appliance

operation.

Information Gathering

The information to support your system needs to be gathered and prepared for

the setup of the TaskSmart W2200 appliance server.

Collect Information for Initialization

Collect the general information required to initialize the server. The following

form is provided for recording the basic information needed for configuring

the server. You will be asked for this information during initialization.

Become familiar with this information before attempting to initialize and

configure the server.

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