Diebold Nixdorf CINEO T3000 Operating instructions

Operating Manual

CINEO T3000

CINEO T3010

Self-Service

Systems

Questions and suggestions

CINEO T3000/T3010 - Operating Manual 01750182109 C

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Edition November 2011

CINEO T3000

CINEO T3010

Operating Manual

CINEO T3000/T3010 - Operating Manual 01750182109 C

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01750182109 C CINEO T3000/T3010 - Operating Manual I

Contents

Introduction ............................................................................................... 1

Symbols used in this manual ...................................................................... 1

Important safety precautions ...................................................................... 1

General power interruption ......................................................................... 4

Device Overview ....................................................................................... 7

Device versions .......................................................................................... 7

Components ............................................................................................... 8

Device views ............................................................................................... 9

Overall view CINEO T3000 ................................................................... 9

Overall view CINEO T3010 ................................................................. 10

Device door open ................................................................................ 11

Equipment carriage pulled out ............................................................. 12

Scanner pulled out .............................................................................. 13

Basic Operation ...................................................................................... 15

General ..................................................................................................... 15

Calling the product-specific software ........................................................ 16

Switching on/off the LCD backlight ........................................................... 18

Opening/closing the device ...................................................................... 19

Opening/closing the device door ......................................................... 19

Lifting up/pushing down the customer panel cover ............................. 21

Pulling out/pushing in the equipment carriage .................................... 22

Pulling out/pushin in the pull-out paper tray ........................................ 22

Pulling out/pushing in the EFT / Check scanner ................................. 23

Switching the CINEO T3000/T3010 on/off ............................................... 23

Replenishing the paper tray...................................................................... 25

Setting the weekend sensor ..................................................................... 26

Setting the volume of the headphone jack ............................................... 27

Logo in the display section ....................................................................... 28

Logo dimensions ................................................................................. 28

Replacing the logo ............................................................................... 29

Card reader logo ....................................................................................... 30

Logo dimensions ................................................................................. 30

Replacing the logo ............................................................................... 30

Keys and indicators .................................................................................. 31

Contents

II CINEO T3000/T3010 - Operating Manual 01750182109 C

Paper level indicator ............................................................................ 31

Operating unit ...................................................................................... 32

Forms Printer TP20/TP22 ....................................................................... 33

Function elements and controlsTP20 ....................................................... 34

TP22 .................................................................................................... 35

Printer control panel ............................................................................. 36

Key functions .................................................................................. 36

Replenishing the paper supply ................................................................. 37

Removing paper ........................................................................................ 39

Messages on the status display screen .................................................... 40

Error messages and warnings ............................................................. 40

Status messages ............................................................................ 40

Error messages .............................................................................. 41

Loader messages ................................................................................ 44

Malfunctions .............................................................................................. 45

Eliminating a paper jam in the drum .................................................... 45

Eliminating a paper jam in the document feed .................................... 47

Remedying poor print quality / paper jams caused by marking

errors (TP20) ....................................................................................... 49

Remedying poor print quality / paper jams caused by marking

errors (TP22) ....................................................................................... 52

Initiating a test print .............................................................................. 58

Test document TP20 ...................................................................... 58

Test document TP22 ...................................................................... 61

Cleaning and care ..................................................................................... 64

Paper specifications .................................................................................. 65

Paper specification for TP20/TP22, Z-fold........................................... 65

Anti-Skimming module II ........................................................................ 67

Anti-Skimming module II DD ..................................................................... 67

General information on the functions ................................................... 67

ASKIM control and indicator ................................................................ 68

Status messages ................................................................................. 69

Resetting the alarm .............................................................................. 70

Calibration ............................................................................................ 71

Anti-Skimming module II D ....................................................................... 72

ASKIM indicator ................................................................................... 72

Status messages ................................................................................. 73

Contents

01750182109 C CINEO T3000/T3010 - Operating Manual III

Card Reader CHD V3x (CHD V2CU) ...................................................... 75

Function elements .................................................................................... 76

Security Access Module (SAM) ................................................................ 77

Inserting the SAM module ........................................................................ 77

Inserting an ID card .................................................................................. 80

Depositing retained ID cards .................................................................... 81

Cleaning .................................................................................................... 81

Cleaning procedure ............................................................................. 82

Remedy .................................................................................................... 83

Manual card transport ......................................................................... 84

Card reject tray ....................................................................................... 87

Emptying the card reject tray .................................................................... 88

Card Reject Box ...................................................................................... 89

Version overview ...................................................................................... 89

Function elements .................................................................................... 90

Opening the card reject box ..................................................................... 90

Closing the card reject box ....................................................................... 92

EFT / Check scanner .............................................................................. 93

Overview ................................................................................................... 93

Scanner versions ................................................................................. 93

Voucher filing versions ........................................................................ 94

Scanner operation .................................................................................... 95

Controls and components ................................................................... 95

How the scanner works ....................................................................... 97

Scanner status ..................................................................................... 98

Opening / closing the scanner ............................................................. 99

Opening the scanner ...................................................................... 99

Closing the scanner...................................................................... 100

Changing the ink cartridge ................................................................ 101

Status LEDs ....................................................................................... 104

Cleaning and maintenance ................................................................ 107

Cleaning the glass surface of the scanning line ........................... 108

Cleaning the transport rollers ....................................................... 109

Consumables ..................................................................................... 110

Voucher filing - active ............................................................................. 111

Controls and components ................................................................. 111

Opening / closing the document storage unit .................................... 112

Contents

IV CINEO T3000/T3010 - Operating Manual 01750182109 C

Opening the document storage unit ............................................. 112

Closing the document storage unit ............................................... 113

Emptying the document cassette ...................................................... 114

Removing / inserting the document cassette .................................... 116

Removing the document cassette ................................................ 116

Inserting the document cassette .................................................. 118

Voucher filing - passive ........................................................................... 119

Controls and components .................................................................. 119

Emptying the voucher filing ................................................................ 120

Relay Panel for External Features USB .............................................. 123

Technical data ......................................................................................... 124

Description of connectors .................................................................. 124

Terminal diagram ............................................................................... 126

Sample connection of customer feedback ........................................ 126

Malfunctions .......................................................................................... 127

General ................................................................................................... 127

Malfunctions at the device ...................................................................... 127

General information ................................................................................ 127

Cleaning, Service and Maintenance .................................................... 129

Cleaning the housing .............................................................................. 129

Cleaning the keyboards/keypads............................................................ 130

Cleaning the LCD monitor ...................................................................... 130

Appendix ................................................................................................ 131

Technical data ......................................................................................... 131

General installation conditions ........................................................... 131

Electrical characteristics of the supply network ............................ 131

Device conditions ......................................................................... 132

Installation specifications .............................................................. 133

Environmental conditions ............................................................. 135

Consumables .......................................................................................... 136

Orders ................................................................................................ 136

Approved cleaning materials .................................................................. 136

Orders ................................................................................................ 136

Notes on using cleaning materials ..................................................... 137

General purpose cleaning materials .................................................. 137

Cleaning material for special components ........................................ 137

Contents

01750182109 C CINEO T3000/T3010 - Operating Manual V

Compliance with standards and certifications ........................................ 138

Standards met ................................................................................... 138

Conformity ......................................................................................... 138

Notes concerning radio interference suppression and electrical

safety ................................................................................................. 139

Certification for data transmission ..................................................... 139

FCC rules and Canadian Standard ICES - 003 ................................ 139

Environmental protection ........................................................................ 140

Environmentally and recycling-friendly product development ........... 140

Saving energy .................................................................................... 140

Disposing of used consumables ....................................................... 140

Labels on plastic case parts .............................................................. 140

Returning, recycling and disposing of used units and

consumables ..................................................................................... 141

Contents

VI CINEO T3000/T3010 - Operating Manual 01750182109 C

01750182109 C CINEO T3000/T3010 - Operating Manual VII

Abbreviations

A

ASKIM Anti-skimming module

B

BSMI Bureau of Standards,

Metrology and Inspection

C

CE Communauté Européenne

(European Community)

Declaration of Conformity

CFR Code of Federal

Regulation

CHD Card handling device

CNS Chinese National

Standards

CSA Canadian Standards

Association

D

dpi Dots per inch

DT Data Transmission

E

EC European Community

EDP Electronic Data

Processing

EEC European Economic

Community

EFT Electronic funds transfer

EMA Intruder alarm system

EMC Electromagnetic

Compatibility

EN European standard

EPP Encrypted PIN Pad

F

FCC Federal Communications

Commission

G

GmbH Limited liability company

I

ICES Interference Causing

Equipment Standards

ID Identification

IEC International

Electrotechnical

Commission

IP International Protection

ISO International Organisation

for Standardization

IT Information Technology

K

KSM Seismic vibration detector

L

LCD Liquid Crystal Display

LED Light-Emitting Diode

Abbreviations

VIII CINEO T3000/T3010 - Operating Manual 01750182109 C

M

MICR Magnetic character reader

P

PC Personal Computer

(system unit of device)

PGA Programmable Gate Array

R

RSI Remote Status Indicator

S

SAM Security Access Module

SELV Safety Extra-Low Voltage

SOP Service and Operating

Program

T

TN network Power supply

network in acc. with EN

60950

TP Thermal Printer

TRU Thermal Reject Unit

(Blackening Unit)

U

UL Underwriters Laboratories

Inc.

ÜMA Robbery alarm system

UPS Uninterruptible Power

Supply

USB Universal Serial Bus

01750182109 C CINEO T3000/T3010 - Operating Manual 1

Introduction

This operating manual provides all the information required for problem-free

operation of the CINEO T3000/T3010.

After you studied the operating manual, you will be able to:

− replace consumables (e.g. paper),

− evaluate device-specific status displays and error messages from the

system,

− eliminate simple malfunctions (such as paper jams),

− properly operate the device.

Symbols used in this manual

− Text following this mark represents an item in a list.

" " Text in quotation marks contains references to other chapters or sections in

this document.

• Paragraphs following this symbol are actions to be performed in the order

in which they are specified.

Text following this symbol should be given special attention in order to

avoid damage and injury.

i

This symbol identifies paragraphs which contain general notes to

facilitate use of the device and help avoid operating errors.

Important safety precautions

Please read the following notes carefully before doing any work on the

device.

Introduction

2 CINEO T3000/T3010 - Operating Manual 01750182109 C

When the functionality of the gas springs decreases, the Service must

be informed, for there is a risk of injury.

This device complies with the relevant safety regulations for information

processing equipment.

− Note the warning and information labels on the device.

− Unless otherwise stated, grasp the components only by the green ledge

when handling them.

− The device is equipped with a safety-tested power cable which must be

connected only to a suitable grounded outlet.

− Replace the lighting unit in the customer panel only when the device is

switched off.

− Always hold the plug when removing the power cable. Never pull the cable

itself.

− Install cables in such a way that they will not be stepped on or tripped over

or damaged or crushed in any way.

− Have damaged power cables replaced immediately.

− Make sure that there is always free access to the sockets used or to the

electrical circuit-breakers of the house installation.

− In case of an emergency (e.g. damaged cabinets, controls or power cables,

liquids or foreign objects in the device) take the following steps:

Deactivate the device immediately by:

Switching off the automatic circuit-breaker or removing the fuse inset

from the fuse holder in the distribution box of the building installation.

Disconnecting the plug connectors of the power supply cable from the

grounded sockets in the building installation.

Switching off the power switch on the power distributor.

If installed, interrupting the power connection between the UPS

(uninterruptible power supply) and the device (see section "General

power interrupt").

Inform the customer service responsible for you.

Introduction

01750182109 C CINEO T3000/T3010 - Operating Manual 3

− During a thunderstorm, data transmission lines must not be connected or

disconnected.

− Always keep the device's vents free from obstruction to ensure proper air

circulation and to prevent malfunctions resulting from overheating.

− Only use accessories and extension components which have been

approved by us. Nonobservance can result in damage to the device or

violations of regulations concerning safety, radio interference and

ergonomical requirements.

− Note that there are only safety extra-low voltage circuits (SELV circuits) if

you want to feed voltage from an external source into prepared cables to

install additional electronics (e. g. EMA connection, relay panel for external

features).

− To clean the device only use cleaning agents approved by

WINCOR NIXDORF International GmbH (see chapter "Appendix").

Repairs

Repair work may only be carried out by authorized personnel.

Unauthorized opening of the device or repair work carried out

improperly could result in considerable danger to the user.

In case of noncompliance, WINCOR NIXDORF International GmbH

excludes all liability.

General power interruption Introduction

4 CINEO T3000/T3010 - Operating Manual 01750182109 C

Lithium batteries

The handling and the replacement should only be performed by

authorized service personnel who were trained by the

WINCOR NIXDORF International GmbH.

There is danger of fire or explosion if the batteries are handled

improperly. It is therefore important to note the following points:

– Avoid short circuits

– Never recharge the battery

– Avoid temperatures above +100 °C (+212 °F).

– Do not try to open the battery by force

– Do not allow the battery to come in contact with water or fire

The battery should only be replaced with the same or an equivalent

type recommended by WINCOR NIXDORF International GmbH (see

chapter “Appendix,” section “Consumables”).

Dispose of used batteries in compliance with national regulations and

the manufacturer's specifications.

General power interruption

i

A general power interrupt has the following effects:

– All current transactions are immediately aborted (exception:

transport of the ID card).

– Depending on the parameter setting, ID cards are either output,

retained or transported to the ID card reject tray. This transaction

will be properly completed.

• Switch the device off (see chapter "Basic Operation", section "Switching the

device on/off").

Introduction General power interruption

01750182109 C CINEO T3000/T3010 - Operating Manual 5

Switch off the power switch on the

power distributor (1).

Detach the rubber plug of the power

cable (power input) from the power

distributor (2).

• To ensure that the entire device is disconnected from power, you must also

pull the plug of the power cable from the wall outlet or interrupt the power

supply in the distributor box of the building by switching off the circuit-

breaker or by removing the fuse.

General power interruption Introduction

6 CINEO T3000/T3010 - Operating Manual 01750182109 C

01750182109 C CINEO T3000/T3010 - Operating Manual 7

Device Overview

The CINEO T3000/T3010 is a full function terminal, which was designed for

indoor installation. The device is operated via the product-specific software

that resides on the system unit (PC) to which it is connected.

Device versions

The CINEO T3000/T3010 is available in the following device versions:

− CINEO T3000 with 15" display - Frontload

− CINEO T3000 with 19" display - Frontload

− CINEO T3010 with 15" display horizontal - Frontload

Components Device Overview

8 CINEO T3000/T3010 - Operating Manual 01750182109 C

Components

The CINEO T3000/T3010 may comprise the following components and

functions:

− 15" LCD monitor with softkeys or with touchscreen

− 19" LCD monitor with touchscreen

− Keypads (alpha keyboard, EPP keypad or combi keyboard)

(with privacy shield (optional))

− Simple user guidance by means of LEDs

− Card reader (CHD V3x (CHD V2CU))

− Card reject deposit: card reject tray or lockable card reject box

− Forms printer (TP20/TP22) with one or two paper feed(s)

− Paper tray / stacker with weekend / end-of-stack sensor (pull-out or non

pull-out)

− EFT / Check scanner

− Motion sensors (infrared or radar)

− Portrait camera

− IDCU camera

− Anti-Skimming module II

− System unit (PC)

− External drive

− Power distributor

− Operator keyboard (MFII) (optional)

− Courtesy shelf (with contactless card reader (optional))

− Relay panel for external features

− Audio (loudspeaker, headphone jack (with optional volume control))

(optional)

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