Gateway E-842R User manual

USER GUIDE

Gateway® E-842R StorView Storage Management

Application

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Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Inter-server communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

License manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

License access limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 2: Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Setup for Microsoft Windows platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing on Windows platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Upgrading StorView on Windows platforms . . . . . . . . . . . . . . . . . . . . . . . . . 10

Hardware pseudo-driver for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Removing StorView from Windows platforms . . . . . . . . . . . . . . . . . . . . . . . 12

Setup for Linux platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing on Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Removing StorView from Linux platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Embedded StorView initial setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setting up the Embedded StorView Module in Microsoft Windows . . 14

Setting up the Embedded StorView Module in Linux . . . . . . . . . . . . . . . . 16

Chapter 3: Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

The work area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

The tool bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Enclosure section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Array and logical drive section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Server sidebar section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Embedded StorView setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Embedded network settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Starting StorView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Upgrading the license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Configuring E-mail notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Deleting an e-mail addressee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Configuring SNMP traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Deleting an SNMP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Monitoring settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Additional monitoring servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Remove a monitored StorView Server IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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Chapter 4: Configuring your storage solution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Using the Storage Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Assisted automatic configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Manually configuring a storage solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Creating disk arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Creating the array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Initializing the array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Pausing and resuming the initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Adding hot spare drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Creating a logical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Saving the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 5: SAN LUN Mapping. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Accessing SAN LUN mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Overview of the SAN LUN mapping window . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

HBA Ports Name section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

ADD NEW MAP section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

SELECTED HOST HBA PORT CONNECTION Section . . . . . . . . . . . . . . . . . . . 65

Creating a SAN LUN mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Deleting a SAN LUN mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Modifying a SAN LUN mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Chapter 6: Controller Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Controller environmentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Controller environmentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Controller advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Chapter 7: Managing the Storage Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Advanced array functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Deleting an array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Modifying arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Verifying parity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Identifying drive members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Rebuilding an array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Expanding an array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Trusting an array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Restoring and clearing the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Clearing the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

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Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Advanced drive options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Accessing the DRIVE window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Locating a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Advanced logical drive functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Viewing unassigned free space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Expanding a logical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Deleting a logical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Chapter 8: Failover, Performance, and Additional Functions. . . . . . . . . . . . . . . . . . 99

How StorView server failover works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

StorView performance optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Execution throttle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Scatter/gather . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Additional StorView functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Take Control monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Rescan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Appendix A: Troubleshooting and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Problems you may encounter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Support and updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Tech support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Updating Embedded StorView software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Telephone support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Before calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Telephone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Self-help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Appendix B: Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Accessing and navigating the StorView event log . . . . . . . . . . . . . . . . . . . . . . 117

Exporting the StorView event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Clearing the StorView event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Operating System event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

List of events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Controller events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Drive and array events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Controller Port events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Enclosure events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

StorView Server events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Failed Drives Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

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Appendix C: Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Access statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Command size - alignment statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Read-Ahead statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Command cluster statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Appendix D: Optimizing RAID 5 Write Performance . . . . . . . . . . . . . . . . . . . . . . . . . 147

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Sequential access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Number of outstanding commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Access size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Access alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

RAID 5 sub-array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Multiple drive failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Faster rebuild . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

CHAPTER 1

1

Introduction

•Overview

• Inter-server communication

•License manager

Chapter 1: Introduction www.gateway.com

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Overview

StorView® Storage Management software is a full-featured, graphical,

HTML-based, software suite designed to configure, manage, and monitor

storage subsystems. StorView is built on a modular design and currently

supports only the RAID Module. However, other supported modules will

become available in the future.

The RAID Module provides the support for the Gateway E-842R RAID Storage

Solution with an extensive set of configuration and management tools.

StorView’s RAID Module is available in two versions: host-based and embedded.

The host-based version is installed on the host computer system. The

embedded version is installed on the RAID Controller.

StorView’s server component discovers storage solutions, manages and

distributes message logs, and communicates with other server components

installed on the same local network and external subnet networks. StorView has

an HTML-based interface that is accessed with a Web browser.

StorView incorporates Web server software (Apache 2.0) as part of the

installation, which provides the interface between the server component and

HTML interface. During installation, the Web server is automatically configured

and requires no further management. The installation of the Web server

software is self-contained and does not conflict with other Web server software

currently installed on your system.

Inter-server communication

Multicast

StorView’s server component uses multicasting technology to provide

inter-server communication with other servers when the Global Access license

is installed. During the server’s initial start-up, it performs a multicast

registration using the default multicast IP address of 225.0.0.225 on port 9191.

After registration is complete, the server can receive all packets sent to the

multicast address.

All packets sent to the multicast address remain in the local network, unless an

explicit server IP address outside the subnet is added in the “Inter-Server

Communication” Explicit StorView Server IPs > Preference Settings. For more

information, see “Monitoring settings” on page 35. The inter-server

communication abilities provide StorView with remote monitoring of other

installations of StorView and their monitored storage solutions.

StorView can communicate with any StorView installation on the local network.

These other StorView servers are displayed on the Main window and are listed

under the Other Servers section. They display the IP address, name, and overall

status of that server’s monitored storage solution. The server icon changes

states to indicate status. For more information, see “Server sidebar section” on

page 26.

Each server sends a check-in packet every 10 seconds. After an initial check-in

packet is received, all StorView servers know of the existence of the other

servers. If a server fails to send three check-in packets, the other servers mark

that server as missing. This is indicated by a white Server icon displayed on the

Main window under the Other Servers section.

License manager

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3

When the server service that owns the monitored storage solution is down for

any reason and three check-in packets are not received, the monitoring is

automatically transferred to another StorView server.

License manager

There are two different StorView applications. One (the host-based version) is

installed on a computer with the Windows operating system installed. The other

is embedded within the E-842R. The embedded version has fewer capabilities

than the Windows version.

License access limits

The Local Access is the default license of the host-based software. It provides

the basic control, management, and monitoring of the locally attached storage

solution.

The Remote Access is the default license included with the embedded version.

It provides the same functions as the Local Access license and it adds support

for server failover and remote login. Remote Access does not support features

such as e-mail notices and SNMP. However it does offer an upgrade path to the

Global Access license.

The Global Access license is offered for the above systems through a licensing

program and provides the capabilities of the Local Access features plus remote

login, configuration, and monitoring. It also provides alert notifications through

e-mail and SNMP. With the Global's remote login and management, you can

focus or log into a different storage solution that is not locally attached to the

host so you can manage and monitor other solutions from a single location.

Chapter 1: Introduction www.gateway.com

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CHAPTER 2

5

Installation

• Setup for Microsoft Windows platforms

• Setup for Linux platforms

CHAPTER 2: Installation www.gateway.com

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Setup for Microsoft Windows platforms

After you have completed the hardware installation and setup (see the

hardware setup guide), you are ready to begin the software installation. Make

sure that your host computer meets the system requirements.

System requirements

The following are the minimum system requirements to install and use

StorView:

■ A Gateway server with an Intel Pentium III (or compatible) processor

■ 128 MB RAM

■ CD drive

■ 256-color video adapter (display settings should be set to 1024 x 768)

■ Operating system - Windows 2003 (SP1 or greater).

■ Web browser software that is HTTP 1.1 compliant and that supports

JavaScript 1.3 or later, such as Microsoft

®

Internet Explorer (5.5 or greater),

Netscape (7.0 or greater), Mozilla (1.1 or greater), or (Opera 7.11 or greater)

■ 100 MB hard drive space

■ Network adapter or a Microsoft Loop Back Adapter software for local

attachments when a Host Bus Adapter (HBA) is not installed

■ Gateway E-842R Series storage system

Installing on Windows platforms

Important

If you have a previous version of StorView

installed, see “Upgrading StorView on

Windows platforms” on page 10.

To install the software:

1 Insert the Gateway External Backup CD (EBCD) into your CD drive. The

autorun program automatically starts the Gateway Driver and Application

Recovery menu.

2 Select the StorView software.

Setup for Microsoft Windows platforms

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3 To continue with installation, click Install. The Welcome window opens.

4 Click Next to continue. The License Agreement dialog box opens.

CHAPTER 2: Installation www.gateway.com

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5 Read the license agreement, then click Ye s to accept the software license

and continue. The License Manager window opens.

6 Choose which manager to install, then click Next. If you select the Global

Manager, the Serial Number/Activation Code window opens.

The Local manager is provided free, without the requirement of a serial

number or activation code. It lets you configure, manage, and monitor

your storage system attached to your local host computer. The Global

manager requires a serial number and activation code. The Global

manager lets you perform remote login, management and monitoring,

and monitoring failover capabilities, plus e-mail alert notifications.

7 If you selected the Global manager, type your serial number and activation

code, then click Next. The StorView Administration Information window

opens.

Setup for Microsoft Windows platforms

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Important

This is the user name and password that

will be established for the Web server

software that is installed as a component

of StorView. You can use as many as 258

characters for the user name or

password, and they are case sensitive. Be

sure to write down the user name and

password because they are required to

log into StorView. In this example, we

used “admin.”

8 Enter the user name and password, then click Next to continue. The

Choose Destination Location dialog box opens.

9 Select the directory for the software installation (the default directory is

C:\Program Files\StorView), then click Next. The Select Program

Folder window opens.

CHAPTER 2: Installation www.gateway.com

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10 Select the Start Menu folder. You can accept the default name (StorView)

or type your own custom Start Menu folder name by typing in the name

you want. Click Next to begin the installation. The Setup Status window

opens.

During the installation you see several windows while the installer

completes the StorView installation, followed by the installation and

configuration of the HTTP Web server software. You can cancel the

installation at any time by clicking Cancel.

After the installation is complete, a window opens that indicates that the

installation was successful.

11 Click Finish.

12 Start StorView by opening your Web browser and entering the IP address

of the host attached to the storage system, followed by the port number.

The format is HTTP://127.0.0.1:9292. or HTTP://localhost:9292.

Upgrading StorView on Windows platforms

To upgrade the software:

1 Insert the Gateway External Backup CD (EBCD) into your CD drive. The

autorun program automatically starts the Gateway Driver and Application

Recovery menu.

2 Select the StorView software.

3 Click Install.

4 When you are prompted to completely remove the previous version of the

application, click OK to continue. After the previous software installation

has been uninstalled, a Maintenance Complete window opens.

5 Click Finish to complete the process.

6 Follow the instructions in “Installing on Windows platforms” on page 6.

Hardware pseudo-driver for Windows

You need to install the .inf pseudo-driver file on all Microsoft Windows 2000-

and Windows 2003-based servers that are directly attached to a Gateway

E-842R.

Manual driver installation

To install the driver manually:

1 Click Start, Settings, then click Control Panel. The Control Panel window

opens.

2 Double-click the Add/Remove Hardware icon. The Add/Remove

Hardware Wizard starts.

Setup for Microsoft Windows platforms

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3 Click Next to continue. The Choose a Hardware Task window opens

4 Click Add/Troubleshoot a Device, then click Next. The Choose a Hardware

Device window opens.

5 Click Add a new device, then click Next. The Find New Hardware window

opens.

6 Click No, I want to select the hardware from a list, then click Next. The

Hardware Type window opens.

7 Scroll down and click System Devices, then click Next.

8 Make sure that your Gateway External Backup CD is in the CD drive, then

click Have Disk to select a driver.

9 Click Browse, then locate the CD drive and the

drivers\842-Encl\Drivers folder.

10 Click the Gateway_storage.inf file, then click Open. The Install from Disk

window opens.

11 Click OK. The Select a Device Driver window opens.

12 Click Gateway, Inc. under Manufacturer and Gateway E-842R SATA RAID

SCSI Processor under Models, then click Next. The Start Hardware

Installation window opens.

13 Click Next. The Complete the Add/Remove Hardware Wizard window opens.

14 Click Finish to complete the installation.

Prompted driver installation

To install the driver when prompted:

1 If the Found New Hardware Wizard opens at startup, click Next to install

the driver. The Install Hardware Device Drivers window opens.

2 Click Display a list of the known drivers for this device so that I can

choose a specific driver, then click Next. The Hardware Type menu opens.

3 Scroll down and click System Devices, then click Next.

4 Make sure that your Gateway External Backup CD is in the CD drive, then

click Browse.

5 Locate the CD drive and the drivers\842-Encl\Drivers folder, then

click the Gateway_storage.inf file.

6 Click Open. The Install from Disk window opens.

7 Click OK. The Select a Device Driver window opens.

8 Click Gateway, Inc. under Manufacturer and Gateway E-842R SATA RAID

SCSI Processor under Models, then click Next. (If the Update Driver

Warning appears, click Ye s .) The Start Hardware Installation window opens.

9 Click Next. The Completing the Found New Hardware Wizard windows

opens.

10 Click Finish to complete the installation.

CHAPTER 2: Installation www.gateway.com

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Removing StorView from Windows platforms

To remove the software:

1 Insert the External Backup CD into your CD drive.

2 When autorun automatically starts the Gateway Driver and Application

Recovery menu, select the StorView software.

3 Click Install. The software locates the existing installation of StorView and

automatically prompts you to remove it.

4 Click OK to remove the software. When the software has been removed,

a confirmation box opens to confirm the removal of the software.

Setup for Linux platforms

System requirements

The following are the minimum system requirements to install and use StorView

on Linux:

■ A Gateway server with an Intel processor

■ 128 MB RAM

■ CD drive

■ 256-color video adapter (minimum display settings should be 1024 x 768)

■ Operating systems: Red Hat Enterprise Linux AS/ES (RHEL 3 & 4) or SuSE

®

Linux Enterprise Server 8 and 9.

■ Web browser software that is HTTP 1.1 compliant and supports JavaScript

1.3, such as, Mozilla (1.1 or greater) or Konqueror (3.1 or greater)

■ 100 MB hard drive space

■ Network adapter

■ Gateway E-842R Series storage system

Installing on Linux

To install on Linux:

1 Log in as root.

2 Insert the Gateway External Backup CD into your CD drive.

3 Change directories to the software location by typing

cd[CDROM mount point path]/software/storview/linux

4 Execute the StorView Installer. From the command prompt, type

./StorViewInstall

5 Read the License agreement, press Y, then press Enter.

Setup for Linux platforms

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6 Select the StorView License Manager you want to install. Press 1 for Local

or 2 for Global, then press E

NTER.

Important

The Local manager is provided free,

without the requirement of a serial

number or activation code. It lets you

configure, manage, and monitor your

storage system attached to your local

host system. The Global manager lets you

perform remote login, management and

monitoring, and monitoring failover plus

e-mail alert notifications.

The Global manager requires a serial number and activation code.

7 (Global manager only) Type the product serial number and activation

code.

8 Type your user name and password.

Important

This is the user name and password that

will be established for the Web server

software that is installed as a component

of StorView. You can use as many as 258

characters for the user name or

password, and they are case sensitive.

After the installation is complete, a message tells you that the StorView

software has started, lists the available utilities.

The following utilities are provided to manage StorView:

/opt/StorView/StartStorView

/opt/StorView/StopStorView

/etc/rc.d/init.d/StorView {start|stop}

The directory where the software installs is the /opt/StorView directory.

9 To start StorView and the Apache Web server, type ./StartStorView.

10 To stop StorView and the Apache Web server, type ./StopStorView.

11 To determine if StorView is running, type ps -ef | grep -i StorView.

Look for a running process named StorViewServer. There are several of

them. The Apache Web server process is named httpd.

The above command is the option we recommend. However, you can use

other options.

Linux also has a pgrep command. Type pgrep StorViewServer or pgrep

httpd and get a list of process IDs. No IDs means StorView is not running.

12 Start StorView by opening your Web browser and entering the IP address

of the host attached to the storage system, followed by the port number.

The format is HTTP://127.0.0.1:9292. or HTTP://localhost:9292.

Removing StorView from Linux platforms

To remove StorView from Linux:

1 Log in as root.

2 Change directories by typing cd /opt/StorView

3 From the command prompt, type ./UninstallStorView

Make sure that the processes named StorViewServer are no longer in the

list. Absence of these processes indicates that it is removed.

CHAPTER 2: Installation www.gateway.com

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Embedded StorView initial setup

If this is the first startup of the Embedded StorView module, you will probably

need to configure the network settings. The Embedded StorView module

supports both DHCP and manual network settings. By default the Embedded

StorView module looks for a DHCP server to obtain an IP address. If one is not

found, StorView searches to determine if an IP address was previously assigned.

If an address was not previously assigned, the system defaults to an IP address

of:

10.1.1.5 for the lower RAID Controller (Controller 0)

10.1.1.6 for the upper RAID Controller (Controller 1)

10.1.1.7 if an error is detected

Subnet Mask is 255.0.0.0

A tool is provided to configure new Embedded StorView modules. From

Windows platforms, you access the tool through the Embedded link on the disc

navigation menu. From Linux platforms, you access the tool through a

command line executable. For more information, see “Installing on Windows

platforms” on page 6 or “Installing on Linux” on page 12.

When you run the Embedded StorView Setup program, it broadcasts UDP

packets and any Embedded StorView module replies with UDP packets

containing their information. A list of uninitialized systems is displayed.

Uninitialized systems are those which have not had the default user name and

password changed. If you create a configuration with arrays and logical drives

but you have not changed the login name and password, the system is still be

considered an uninitialized system. During the process of configuring an

Embedded StorView module, you have to enter a new password and confirm

that password. The default password is password.

The Embedded StorView module is identified by its MAC and IP address. You

want to configure one Embedded StorView module at a time. You can find the

MAC address located on a label affixed to the top of the controller case or by

accessing the VT-100 text-based menu function for Embedded StorView Menu

mode and viewing the network settings. Note the specific address of each

controller in multiple controller environments and the location where that

specific controller is installed in the enclosure.

Setting up the Embedded StorView Module in Microsoft Windows

To set up the Embedded StorView Module in Microsoft Windows:

1 Insert the Gateway External Backup CD (EBCD) into your CD drive.

2 When the autorun program automatically starts the navigation menu,

click on the link for the hardware (E-842R) product which you have

installed.

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Gateway E-842R User manual

Gateway E-842R User manual

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