Comdial Impression System Reference Manual

Brand: Comdial

Model: Impression

Category: Teleconferencing equipment

Type: System Reference Manual

Digital Telephone System

Speakerphone and Monitor Telephone

System Reference Guide

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This user guide is applicable for both Impression non-LCD

speakerphone and Impression monitor telephone models (prod-

uct codes 2122S-

and 2122X-

Rev. A and later) when they

are installed on a Comdial digital telephone system that is

equipped with any of the following software cartridges:

I0408 Rev. 18A and Later

I0816 Rev. 18A and Later

I1632 Rev. 18A and Later

S0408 Rev. 18A and Later

S0816 Rev. 18A and Later

S1632 Rev. 18A and Later

Attention

Comdial

makes every effort to design the features in our

communications systems to be fully interactive. Under cer-

tain conditions, some features may be incompatible with

each other and will not work simultaneously. Comdial as-

sumes no responsibility for problems caused by incompat-

ible features.

The possible combinations of accessories and features are

far too numerous for us to document in this manual. Further-

more, Comdial Corporation cannot guarantee that features

will operate as described in this publication when they are

combined with other features.

Contents

1 IntroducingTheTelephone...................1

1.1 Using This Guide ..................................................... 1

1.2 Knowing Your Telephones Functions ...................... 2

1.3 UsingYour Speakerphone........................................ 4

1.4 Understanding What The Lights Mean.................... 6

1.5 Understanding What The Rings Mean..................... 8

2 AnsweringCalls........................... 9

2.1 Answering Outside Calls ......................................... 9

2.2 Answering Intercom Calls ....................................... 9

2.3 Responding To A Subdued

Off-HookVoiceAnnouncement.............................. 10

2.4 Using Call Pickup ................................................... 11

2.5 Using Night Transfer............................................... 11

2.6 Using Station Monitoring ....................................... 12

3 MakingCalls..............................13

3.1 Calling Outside The System ................................... 13

3.2 Calling Intercom Numbers...................................... 14

3.3 Calling A Busy Station (Executive Override)......... 15

3.4 Camping At Another Station

And Waiting For An Automatic Callback............... 15

3.5 Camping At Another Station

And Waiting For An Answer (Call Waiting)........... 16

3.6 Making An Automatic Dialing Call (Autodial)...... 16

3.7 Making An Automatic Redial Call (Auto-Redial).. 17

3.8 Making A Speed Dial Call ...................................... 18

3.9 Redialing A Saved Number..................................... 19

3.10 Redialing The Last Number Dialed........................ 19

3.11 Selecting A Line Group........................................... 20

3.12 Voice Announcing To A Busy Station

(Subdued Off-Hook Voice Announcement)............ 21

3.13 Waiting For A Line (Queuing)................................ 22

Contents

Impression System User's Guide – iii

4 HoldingCalls.............................23

4.1 Holding A Call ........................................................ 23

4.2 Using Exclusive Hold.............................................. 23

4.3 Using The Hold Recall Feature............................... 23

4.4 Call Park (Parking To An Orbit) ............................. 24

4.5 Using Direct Station Hold (Parking) ...................... 25

5 TransferringAndConferencingCalls.........25

5.1 Using Screened Transfer......................................... 25

5.2 Using Unscreened Transfer..................................... 26

5.3 Conferencing Telephones Together......................... 27

5.4 Making An Unsupervised Conference Call............ 28

6 UsingTheOtherTelephoneFeatures..........29

6.1 Blocking Voice Announce Calls.............................. 29

6.2 Controlling The Backgroud Music ......................... 29

6.3 Choosing Between Pluse And Tone Dialing........... 30

6.4 Choosing Your Personal Ring Tone ........................ 30

6.5 Entering An Account Code ..................................... 31

6.6 Forwarding Your Calls............................................. 32

6.7 Listening To A Call Over The

Speaker (Group Listening)...................................... 33

6.8 Making A Call Non-Private .................................... 33

6.9 Monitoring A Conversation Between

Two Telephones (Service Observing)..................... 34

6.10 Muting YourTelephone........................................... 34

6.11 Operating Your Telephone

As A Departmental Station ..................................... 35

6.12 Relocating Your Telephone ..................................... 35

6.13 Sending A Paging Announcement .......................... 36

6.14 Setting The Volume Control.................................... 37

6.15 Setting A Do Not Disturb Condition....................... 38

6.16 Using Toll Restriction............................................. 39

6.17 Using The Optional Tracker Paging System........... 40

6.18 Using The Data Interface Unit................................ 42

Contents

iv – Impression System User's Guide

7 Sending And Receiving Non-Verbal Messages. . . 45

7.1 Turning On A Message Waiting Light.................... 45

7.2 Setting An LCD Message........................................ 46

7.3 Leaving A Station-To-Station Message.................. 47

7.4 Sending An Assist Button Message........................ 47

8 ProgrammingYourTelephone ...............49

8.1 Programming For Automatic Dialing ..................... 49

8.2 Programming Outside Numbers ............................. 50

8.3 Programming Outside Numbers

Using Line Groups.................................................. 51

8.4 Programming Intercom Numbers (DSS/BLF)........ 52

8.5 Programming Feature Codes................................... 52

8.6 Programming Station Speed Dial Numbers............ 53

8.7 Programming A Response Message Button ........... 54

8.8 Programming An Automatic Redial Button............ 54

8.9 Programming An Assist Button .............................. 55

8.10 Programming a Subdued Off-Hook

Voice Announce Button........................................... 56

8.11 Programming A Headset Button............................. 56

8.12 Programming A Group Listening Button ............... 56

9 Troubleshooting...........................57

Glossary.....................................60

Index ...................................... I-1

Contents

Impression System User's Guide – v

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vi – Impression System User's Guide

IntroducingTheTelephone

1.1 Using This Guide

To help you use your telephone to its fullest capacity, we have written a

clear, comprehensive system user guide. This guide is divided into nine

chapters, as follows:

• Chapter One: Introducing The Telephone

• Chapter Two: Answering Calls

• Chapter Three: Making Calls

• Chapter Four: Holding Calls

• Chapter Five: Transferring and Conferencing Calls

• Chapter Six: Using The Other Telephone Features

• Chapter Seven: Using Non-Verbal Messaging

• Chapter Eight: Programming Your Telephone

• Chapter Nine: Troubleshooting

For your convenience, a quick reference guide, a glossary, and an

alphabetical index are included in the back of this user guide.

Introducing The Telephone

Impression Telephone System User's Guide – 1

1.2 KnowingYourTelephone’s Functions

The following features on your telephone are explained in terms of what

they allow you to do.

• Hold Button

— Places a line on hold

— Stores pauses in number sequences during programming

• Interactive Buttons

— Provide quick and easy access to system features

— Provide straightforward button programming without dialing

codes (the interactive buttons themselves, however, are not

programmable)

• Intercom Button (ITCM)

— Selects an intercom line

— Initiates many of the telephone’s features

• Message Waiting Light (located beside the Hold button)

— Indicates that a message awaits pick up

• Microphone Opening

— Allows handsfree operation of speakerphone (speak clearly

toward microphone opening)

• Mute Button

— Allows you to respond to a SOHVA call

— Keeps the person on the line from hearing your conversation

• Programmable Buttons

— Allow you to store numbers for automatic dialing functions

— Allow you to store telephone extension numbers for Direct

Station Selection (DSS)

— Indicate which lines are either in use or on hold

• Speaker

— Sounds distant party’s voice

— Sounds ringing and call progress tones

Introducing The Telephone

2 – Impression Telephone System User's Guide

• Speaker Button (SPKR)

— Disconnects a call when you are on a handsfree call

— Ends or cancels programming

— Activates group listen feature

• TAP Button (will be preprogrammed for only

one of the following functions)

— Recalls dial tone, or

— Activates host system features

• Transfer/Conference Button (T/C)

— Transfers calls

— Sets up conference calls

• Volume Control (Rocker Switch Control)

— Regulates the volume of the ringer, the speaker, the handset,

the headset, and of the group listen feature

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Speaker

Mute Button

T/C Button

SPKR Button

Message

Waiting Light

Hold Button

TAP Button

ITCM Button

Programmable

Buttons

Volume Control

Microphone Opening

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Introducing The Telephone

Impression Telephone System User's Guide – 3

1.3 UsingYour Speakerphone

All Impression multi-line telephones are essentially handsfree,

allowing you to dial a call or answer a call-announce while on hook.

A speakerphone, however, gives you the freedom to also speak to the

distant party without ever lifting the handset. After initial contact is

made, you can carry on a telephone conversation and still be free to do

other things. Whenever the instructions “Lift the handset to talk” appear

in this guide, they may be ignored if you have a speakerphone.

During the course of a conversation you can always switch from the

speakerphone to the handset for privacy. To do this, just lift the handset

and talk. To return to speakerphone use, press the SPKR button and hang

up the handset.

• To manually place a call using your speakerphone,

— press the line button or the ITCM button,

— dial the number,

— when party answers, talk.

• To answer a call with your speakerphone,

— press the line button with flashing red or orange light,

— speak toward the telephone to answer the call.

• To end a call with your speakerphone,

— press SPKR.

Understanding Speakerphone Operation

Your speakerphone is activated by the sound of your voice; therefore,

the operation of a speakerphone is slightly different from the use of a

standard telephone handset. Consider all of the following guidelines

before you use your speakerphone.

Introducing The Telephone

4 – Impression Telephone System User's Guide

• Locating Your Speakerphone

— Place your speakerphone at least eight inches away from your

desk edge (the desktop helps to reverberate your voice into the

microphone).

— Do not place your speakerphone in a high-traffic area.

Background noise from voices and machines can inhibit the

speakerphone’s performance.

— Do not place anything directly beside or beneath your

speakerphone; objects in the speakerphone’s path may inhibit

the microphone’s operation.

• Using Your Speakerphone

— Speak directly into the microphone (don’t shout, but speak in a

loud and clear voice for best results).

— Remain within a three-foot radius while speaking (the

microphone may pick up your voice from a greater distance,

but within three feet provides optimal results).

— Make sure you and your distant party don’t speak at the same

time (because the voice-activated microphone overrides the

speaker, both parties speaking simultaneously may garble the

transmission).

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Speaker

SPKR Button

Handset

ITCM Button

Volume Contr

Microphone

Opening

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Introducing The Telephone

Impression Telephone System User's Guide – 5

1.4 Understanding What the Lights Mean

The lights on your telephone indicate the status of lines, features, and

intercom.

• Beside a Direct Station Select (DSS)/

Busy Lamp Field (BLF) button:

— Steady red = station is in use, or in Do Not Disturb.

— Flashing red = station is receiving a call or station is

calling you.

— Fluttering red = station-to-station messaging has been set.

• Beside a line button:

— Steady green = line is in use at your station.

— Steady red = line is in use at another station.

— Flashing red = a call is coming in on this line.

— Flashing orange = your line is ringing and will be answered

when you take the telephone off hook.

— Winking green = line is on hold at your station.

— Winking red = line is on hold at another station.

— Fluttering green = line has recalled from hold at your station.

— Fluttering red = line has recalled from hold at another station.

• Beside a fixed feature or programmable feature button:

— Steady red = the feature is on.

— Steady off = the feature is off.

• Beside the ITCM button:

— Steady red with a quick flash = you are using your intercom.

—Flutteringred=autoredialisinuse,orsystemisinnight

mode (station 10).

— Winking red = an LCD message is set on your telephone for

others to receive when calling.

— Flashing red = another station is calling you.

Introducing The Telephone

6 – Impression Telephone System User's Guide

• Beside the HOLD button:

— Flashing red = message awaits pick up.

— Fluttering red = automatic station relocation has been set.

• Beside the SPKR button:

— On steady (with telephone on hook and busy) = speakerphone

mode active.

— On steady (with telephone on hook and idle) = background

music turned on.

— On steady (with telephone off hook and busy) = group

listen is active.

• Beside the MUTE button:

— On steady = called party cannot hear your conversation.

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Mute Light

Speaker Light

Message

Waiting Light

Hold Light

Intercom Light

Line Lights

(one for each button)

DSS/BLF Lights

(one for each button)

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Introducing The Telephone

Impression Telephone System User's Guide – 7

1.5 Understanding What the Rings Mean

— Two short rings = intercom call.

— Single longer ring = outside call.

— One short ring burst = voice announce.

— Three short ring bursts = ring back from a held call, callback

from a queued call.

You can vary the ringing tone of your telephone, choosing from one of

six different rings. This way, you can identify your ring even though you

may not be close to your telephone.

Additionally, so you won’t be disturbed when you’re busy on a call and

another call rings at your station, the ring volume is subdued

automatically.

Introducing The Telephone

8 – Impression Telephone System User's Guide

Answering Calls

2.1 Answering Outside Calls

• To answer an outside call,

— press button of ringing line (flashing red light),

— lift handset to talk.

NOTE: Pressing a button is not necessary if your ringing line is your

prime line, or your telephone has ringing line preference

(flashing orange light).

2.2 Answering Intercom Calls

• To answer a voice call,

— speak toward the telephone,

— lift handset if privacy is desired.

NOTE: Voice calls can be blocked. See the discussion titled Blocking

Voice Announce Calls for details.

• To answer a tone call,

— lift handset to talk.

Answering Calls

Impression Telephone System User's Guide – 9

2.3 Responding To A Subdued

Off-Hook Voice Announcement

Your telephone can be set up for Subdued Off-Hook Voice Announce

(SOHVA).

This feature allows an intercom caller to break into your outside call

with an announcement through your handset or headset receiver.

A Subdued Off-Hook Voice Announce consists of several short tone

bursts and then an announcement in the handset receiver. The distant

party cannot hear the announcement.

• You can respond to SOHVA in one of two ways:

— verbally: press and hold MUTE button down and reply by

speaking into handset or headset mouthpiece (distant party

cannot hear response),

— non-verbally: if the announcing station has an LCD

speakerphone, pressing a preprogrammed message response

button causes a message to appear in their display and

disconnects the announcing station.

• To block SOHVA calls to your station,

— press ITCM,

—dial✴2.

•To un-block SOHVA calls to you station,

— press ITCM,

—dial#2.

Answering Calls

10 – Impression Telephone System User's Guide

2.4 Using Call Pickup

Often, several telephones are arranged together in a user group by the

system installer. If your telephone is so arranged, you can answer calls

that are ringing at other stations within your particular group. Also, you

can answer a call that is ringing at any telephone in the system if you

know the telephone’s extension number.

• To answer a call that is ringing within your group,

— lift handset,

— press ITCM,

—dial#4,

—talk.

•To answer a call that is ringing at any telephone in the system,

— lift handset,

— press ITCM,

—dial✳4,

— dial extension number of ringing telephone,

—talk.

2.5 Using Night Transfer

After the attendant sets up the night transfer feature, you can answer

calls that ring at any station within the system:

• When you hear ringing,

— press ITCM,

—dial80,

—answercall.

Answering Calls

Impression Telephone System User's Guide – 11

2.6 Using Station Monitoring

If your station is set up for station monitoring, when a BLF light flashes

(indicating station ringing), you can pick up the call by pressing the DSS

button.

However, after you answer the call, the DSS light will go out.

Press TAP if you need to retrieve the call from hold.

Answering Calls

12 – Impression Telephone System User's Guide

Making Calls

3.1 Calling Outside The System,

• To dial an outside call manually,

— press button to select line or select line group

(see section 3.11),

— listen for dial tone,

— dial number,

— lift handset to talk when party answers.

NOTE: Selecting a line is not necessary if the installer assigned a

prime line to your telephone; simply lift handset and listen for

dial tone before making a call.

• For automatic dialing,

— press the pre-programmed button of the number you wish to

dial and lift handset to talk.

Making Calls

Impression Telephone System User's Guide – 13

3.2 Calling Intercom Numbers

You can manually dial intercom calls or use a pre-programmed DSS

button. You may make an intercom call that causes your voice to sound

out at the called station, or you may make a call that causes the called

telephone to ring; however, a called party can set a voice-announce block

condition to prevent all voice-announce calls (in which case the

telephone would always ring).

(The following instructions assume a tone-first default setting. Any user

can change a call to voice signaling for a particular call simply by

pressing the ITCM button again after dialing the intercom number or, as

with automatic dialing, by pressing the DSS button again.)

• To tone call manually,

— lift handset,

— press ITCM, and dial number (called telephone rings).

• To tone call automatically,

— lift handset,

— press DSS button (called telephone rings).

(The following instructions assume a voice-first default setting. Any

user can change a call to tone signaling for a particular call simply by

pressing the ITCM button again after dialing the intercom number or, as

with automatic dialing, by pressing the DSS button again.)

• To voice call manually,

— lift handset,

— press ITCM, and dial number,

— speak your announcement.

• To voice call automatically,

— lift handset,

— press DSS button,

— speak your announcement.

Making Calls

14 – Impression Telephone System User's Guide

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Comdial Impression System Reference Manual

Brand: Comdial

Model: Impression

Category: Teleconferencing equipment

Type: System Reference Manual

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Comdial Impression System Reference Manual

Comdial Impression System Reference Manual

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