Comdial DigiTech 7700S Series User manual

DXP

Digital Communications System

System User’s Guide

For DigiTech Telephones

IICOMDlAi

This user’s guide is applicable for the

following telephone models:

77OOS-** Rev A through H

7714S-** Rev A through H

7714X-** Rev A through H

Table Of Con tents

Table Of Contents

Using This Guide ..................................

1

Knowing Your Telephone

............................

2

Understanding What The Lights Mean

................ 4

Using Your Speakerphone

...........................

6

Using Your Telephone To Answer Calls

................ 8

Answering Outside Calls

.......................... 8

Answering Intercom Calls ......................... 8

Answering Calls At Monitored Stations

............. 10

Answering Night Transferred Calls

.................. 11

Making A Call Pick-Up

.......................... 12

Responding To A Secure Off-Hook

Voice Announcement ............................

14

Using Your Telephone To Make Calls .................

16

DialingManually..

............................. 16

Dialing Automatically ........................... 16

Redialing .....................................

18

Using Line Groups

.............................. 20

Waiting For A Line (Automatic Camp-On) 22 ...........

Making Intercom Calls ..........................

24

Camping On To Another Telephone

And Waiting For An Automatic Callback ..........

26

Camping On To Another Telephone

And Waiting For An Answer (Call Waiting)

........ 26

Overriding A Call ............................... 28

Making A Secure Off-Hook Voice Announcement

..... 30

Using Your Telephone To Place Calls On Hold

......... 32

Using Your Telephone To Transfer Calls

.............. 34

Using Your Telephone For Conference Calls

........... 36

Using The Other Telephone Features .................

38

Adjusting The Display Contrast ................... 38

Blocking Voice Announce Calls ...................

39

Entering Account Codes .........................

40

Forwarding Calls ...............................

42

Making A Call Non-Private .......................

.44

Continued on next page...

Table Of Contents

Table Of Contents - continued

Momtoring A Conversation Between Two Telephones . . 46

Muting Your Telephone ..........................

47

Sending A Paging Announcement

.................. 48

Setting A Do Not Disturb Condition At Your Telephone

50

. Setting Your Personal Ringing Tones

............... 5 1

Switching The Dialing Mode Between Pulse And Tone . 52

Using Background Music

........................ 53

Sending And Receiving Non-Verbal Messages

......... 54

Message Waiting Light

..........................

54

LCD Messaging

................................ 56

Message Deposit ...............................

58

Programming Your Telephone

......................

60

ProgrammingForSpeedDialing

...................

60

Storing DSS Numbers ...........................

62

Storing Personal Speed Dial Numbers

..............

64

Storing The Response Message Button

.............. 66

Understanding The LCD Displays

................... 68

Using Your Quick Reference Guide

.................. 72

Glossary Of Terms ................................

73

Index

............................................

77

iV

Usina This Guide

Using This Guide

To help you use your telephone to its fullest capacity, this comprehen-

sive user guide describes your telephone and tells you how to use it.

The introductory sections help you become familiar with the controls

and indicators on your telephone. They are titled as follows:

l Knowing Your Telephone

l Understanding What The Lights Mean

l Using Your Speakerphone

The operation sections define often-used features and provide instruc-

tions for their use. These sections and their contents are arranged with

the more frequently used items provided before those less often used.

The titles of these sections are as follows:

l Using Your Telephone To Answer Calls

l Using Your Telephone To Make Calls

l Using Your Telephone To Place Calls On Hold

l Using Your Telephone To Transfer Calls To Another Telephone

l Using Your Telephone For Conferencing Telephones Together

The special purpose features of the telephone are grouped alphabetical-

ly into dne section:

l Using The Other Telephone Features

Your telephone provides several non-verbal ways to communicate

using lights and indicators. The descriptions of these methods are

provided in a separate section and are arranged with the more frequent-

ly used methods provided before those used less often. This section is

titled

l Sending And Receiving Non-Verbal Messages

You can program many of the buttons on your telephone to enhance the

unit’s versatility and usability. These programming instructions are ar-

ranged alphabetically in the section titled

l Programming Your Telephone

For your convenience, a display summary, a quick reference &de, a .

glossary of terms, and an alphabetical index are included in the back of

this guide.

Knowing Your TeleM?one

Krzowing Your Telephone

The DigiTech telephones used with the DXP digital communications

system provide many versatile features for your use. These features are

explained in terms of what they allow you to do.

l

Alphanumeric Display (Liquid Crystal Display - LCD)

- Displays time, day, and date when telephone is idle

- Keeps you apprised of the status of your telephone

- Provides programming prompts

- Shows called and calling parties, etc.

l

Headset Jack

- Allows you to use your telephone privately and handsfree

- Improves operating efficiency in high-call-volume locations

l

Hold Button

- Places a line on hold

- Stores pauses in number sequences while programming

- S’crolls through held calls on LCD speakerphone display

l

Intercom Button (ITCM)

- Selects your personal intercom line (your telephone may include other

intercom buttons that select additional intercom lines)

- Initiates many of the features of the telephone

l

Message Waiting Light (located above HOLD button)

- Tells you that a message awaits your pick up

l

Mute Button

- Keeps the person on the line from hearing your conversation

l

Microphone Opening

- Allows handsfree speakerphone operation (speak clearly toward

microphone opening)

l

Programmable Buttons

- Allow you to store numbers for personal speed dialing

- Allow you to store telephone extension numbers for Direct Station

Selection (DSS)

- Indicate which lines are either in use or on hold (red light)

l

Ringer Volume Control (LO, HI, OFF)

- Lets you vary the loudness of the ringer from low to high to off

2

Knowing Your Telephone

l

Speaker

- Sounds distant party’s voice

- Sounds ringing and call progress tones

l

Speaker Button (SPKR)

-

Turns your speaker on or off

- Disconnects a call when your handset is on-hook

- Ends or cancels programming

l

TAP Button (must be preprogrammed for either function)

- Recalls dial tone or activates host system features by generating

a hookflash signal

- Displays time and cost of last call when LCD speakerphone is idle

- Reconnects to held or transferred call

l

Transfer/Conference Button (TRANSICONF)

- Transfers calls

- Sets up conference calls

l

Volume Control

- Adjusts the volume of the speaker

Dual Une Alphanumeric Display

Rlnger

/ Volume

\

e-_-d

Control

MUTE

Bution

Speaker

q

Button

(SPKR)

Hold

Button

- Programmable

BUttOllS

-Volume

Control

-Keypad

Buttons

- Intercom

Button

’ Programmable ,

BUttOnS

77OW- LCD Speakerphone

Understanding What The Lights Mean

UFderstanding What the Lights Mean

The lights on your telephone let you know the status of lines, features,

and intercom.

Light Indications

Location Indication

Next to a Direct Station Steady red = station is in use.

Select (DSS)/Busy Lamp Flashing red = station is receiving a

Field (BLF) button

Cdl.

Next to a line button Steady red = another station is using

this line.

Flashing red = a call is coming in on

this line.

Faster flashing red = the call has been

placed on hold by another station.

Next to a fixed feature or

Steady red = the feature is on.

programmed feature button Steady off = the feature is off.

Next to an intercom button Steady red with a quick flash = you

are using your intercom.

Fast flashing red = auto redial is in use.

Steady flashing red = an LCD message

is set on your telephone.

Above the HOLD button Flashing = message awaits pick up.

Fast flashing red = call on hold.

Next to the SPKR button

Steady red = speaker is on or back-

ground music is on if telephone is idle.

Rapid flashing red = mute feature is ac

tive.

Understanding What the Lights Mean

- * Loudspeaker

Ught

* Mute Light

‘Lights for

Programmable

Buttons

- DSSIBLF

c3El000~

Intercom

Ught

Typical DigiTech Telephone

(7714X- ** shown)

Using Your Speakerphone

using Yqur Speakerphone

A speakerphone gives you the freedom to use your telephone without

lifting the handset. After initial contact is made, you can carry on a

telephone conversation and still be free to do other things. Whenever

the instructions “Lift the handset to talk” appear in this guide, they may

be ignored if you have a speakerphone.

During the course of a conversation you can always switch from the

speakerphone to the handset for privacy. To do this, just lift the handset

and talk. To return to speakerphone use, press the SPKR button and

hang up the handset.

To manually place a call using your speakerphone,

l press a line button or an intercom button,

l dial the number,

l talk toward your speakerphone when called party answers.

To autodial using your speakerphone,

l press programmed speed dial button,

l talk toward the telephone when your party answers.

To answer a call with your speakerphone,

l press the line button or intercom button (the one with the flashing

light),

l talk toward your speakerphone.

NOTE: Your telephone may be equipped

with

a feature called ringing line

preference. With this feature, you merely press SPKU to answer a ringing

line

instead of pressing a line button first.

To block transmission of your voice to the distant party (mute) while on

a call,

l press MUTE button,

To return to the distant party,

l press MUTE button.

To end a call with your speakerphone,

l press SPKR.

Using Your Speakerphone

/Telephone

Speaker

,Volume

Control

/SPKR

Button

Speak Toward y

Microphone Opening

7

Using Your Telephone To Answer Calls

Answering Outside Calls

A call that rings on an outside line sounds long single tone bursts and

lights the line status light. The light flashes red for any ringing line.

When you hear outside ringing (long single tone bursts) and observe a

flashing light, answer the call as follows:

l press button of ringing line (the one with the flashing light),

l lift handset to talk.

NOTE: Your telephone may be equipped with a feature called ringing line

preference. With this feature, you merely lift the ha&et to mer a ring-

ing line instead

of

pressing a line button fist.

A Its wering Intercom Calls

An intercom call is made from one system telephone to another. An in-

tercom party can call you through your telephone speaker or ring your

telephone if they desire (intercom ringing sounds two short tone

bursts). Voice calls can be blocked. See the discussion

titled BZocking

Voice Announced Calls

for details if you wish to activate this feature.

When you hear a short tone burst followed by a caller’s voice,

l speak toward the telephone to answer the caller. Lift handset if

privacy is desired.

When you hear intercom ringing (two short ring bursts),

l lift handset.

To answer a call that is ringing on a group intercom number,

l hear ringing and notice flashing group intercom button,

l press group intercom button,

q

a press

ANSWER

button if one has been programmed for your

telephone,

l begin talking when on a speakerphone or lift handset when

answering from a monitor telephone.

8

Using Your Telephone To Answer Calls

Note: If your telephone is arranged to automatically answer a ring when you lift

the ha&set, you ah not need to press the group intercom button. Also, if

the programmer has not arrangedfor your telephone to answer group in-

tercom calLr, you will not be able to do so.

Proarammable <

Butffns (May

include installer-

\

programmed

Answer button)

A

Typic :al Line/

Status Light

/

Typical

Line Button

J

/ /

/ \ AW71

-Intercom

Button

._.-.-

L

Speak Toward

Microphone

Opening to Answer

Intercom Call

9

Using Your Telephone To Answer Calls

Answering Calls At Monitored Stations

Your telephone may have the personal intercom number of another telephone

appearing at a button location. You can use the light associated with this but-

ton to monitor the status of that telephone and you can press the button to

make a call to it if you wish. The associated light is known as the busy lamp

field, or BLF light, and the button is known as the direct station select, or

DSS button.

If the installer/programmer arranged for your telephone to have the station

monitoring feature, the BLF light shows activity status at the monitored

telephone. Also, your telephone may include a DSS STATUS button. If it

does, you can use it to switch from monitoring all telephone activity to just

monitoring its personal intercom activity.

To monitor another telephone,

l

observe the BLF light indications next to the personal intercom ap-

pearance (DSS) button:

Off

= idle

Flashing = ringing

Fast Flashing = on hold

On =busy

NOTE:

If

you do not have the station monitoring feature, the BLF light

shows just the following information: Ofi= idle, On = busy.

To call an idle monitored station or to answer one that is ringing,

l

note the BLF light condition,

l

press assigned DSS button,

l

lift the handset to talk.

NOTE: If you place this call on

hoki or ifyou tran$er

it to another telephone,

the BLP

light turm o#

You can retrieve the call

by pressing TAP.

include installer-

IO

Using Your Telephone To Answer Calls

Answering Night Transferred Calls

The attendant can place the system in the night transfer (of ringing)

mode of operation. In this mode, the only telephones that ring on in-

coming calls are those that are installer-programmed to do so.

Additionally, the system can be installer-programmed into night answer

zones (up to four) with a loud bell associated with each zone. The loud

bell sounds when the night transfer of ringing feature directs incoming

calls to its zone.

If your telephone rings,

l press line button with flashing light,

l lift handset to talk.

When you hear a loud bell ringing anywhere in the system,

l press ITCM or any other assigned intercom button,

l dial 65 through 68 to select ringing zone (1 - 4) that the bell is in,

q

l dial 69 to answer any ringing zone,

l lift handset to talk.

v ‘ITCM

Ah212

Button

17

Using Your Telephone To Answer Calls

flaking 4 Call Pick-Up

Often, telephones are arranged together in a user group by the system

installer. When your telephone is so arranged, you can answer calls

that are ringing at other stations within your particular group.

Also,

you can answer a call that is ringing at any telephone in the system if

you know that telephone’s extension number.

To answer a call that is ringing within your group,

l lift handset,

l press ITCM or any other assigned intercom button,

l dial#4.

To answer a call that is ringing at any telephone in the system,

l lift handset,

l press ITCM or any other assigned intercom button,

l dial% 4,

l ‘dial extension number of ringing telephone.

12

Using Your Telephone To Answer Calls

4

/

*

Using Your Telephone To Answer Calls

Responding To A Secure Off-Hook

Voice Anizouncement

Your telephone may be arranged by your system installer to receive a

Secure Off-Hook Voice Announcement (SOHVA) while you are busy

on another call.

The SOHVA announcement consists of several short tone bursts and

then an announcement that you hear in your handset receiver. The dis-

tant party you are currently talking to cannot hear the announcement

made by the SOHVA caller since it is delivered to your ear through the

handset receiver.

You can respond to a SOHVA call in one of two ways.

l Verbally: Press and hold down MUTE button and reply by

speaking into the handset. Your distant party cannot hear your

response while you hold the MUTE button down. Release the

MUTE button to continue speaking to the distant party.

l Non-verbally (Response Messaging): If the announcing station

has an LCD speakerphone, you can send an attendant-

programmed LCD message (response message) to it. To do this,

press your preprogrammed MESSAGE RESPONSE button.

(Refer to the section of

this

guide titled,

Programming Your

Telephone

for instructions on how to program the MESSAGE

RESPONSE button.) The response message appears in the dis-

play of the telephone that made the SOHVA announcement. After

the message appears, that telephone is automatically disconnected

from your telephone.

You can send a different attendant-programmed LCD message if you

are using an LCD speakerphone that provides a UNIVERSAL MES-

SAGE button. To use this button to respond to a SOHVA call, proceed

as follows:

l press UNIVERSAL MESSAGE button repeatedly until the

desired response message appears in your telephone display,

,

l press #to send that message.

‘;

,

Note: For more information, refer to the discussion firled “Uessage Deposit.”

14

Using Your Telephone To Answer Calls

Handset

Off-Hook

00

00 00

00

00 00

00

Programmable Buttons

(May include pre-

programmed message

AW21

15

Using Your Telephone to Make Calls

Dialing Manually

You can press a line button to select a line and use the keypad to dial a

number over that line. If your telephone has been given a prime line

feature when it was installed, it will automatically select the line for

you to use when you lift the handset.

If you wish to prevent other users from accessing the lines and features

of your telephone, you may do so by pressing the installer-programmed

LOCK button and dialing an authorization code.

To

manually dial an outside number from the keypad,

l press line button to select line (remember, selecting a line is not

necessary if a prime line has been assigned to your telephone and

if you lift the handset to begin the call),

l listen for dial tone,

l dialnumber,

l lift handset to talk (if not already lifted).

Dialing Automatically Using

Stored Speed Dial Numbers

Automatic dialing (commonly referred to as speed dialing) uses

programmable buttons or keypad buttons at which you or the system at-

tendant has previously stored numbers. If your telephone includes an

installer-programmed SHIFT button, you will also have access to a

second level of personal speed dial numbers stored at the program-

mable button locations, Actual button programming is discussed in a

separate section of this user’s guide titled Progrumming Your

Telephone. Refer to it when you are ready to store numbers for per-

sonal speed dialing.

There are two types of speed dial numbers available for your use as fol-

lows: (1) numbers that you store for your own use (personal speed dial

numbers), and (2) numbers that are stored by the system attendant for

everyone’s use (system speed dial numbers). A line choice is usually

stored as part of any number that is to be dialed over an outside line;

therefore, line selection is automatic when speed dialing these stored

numbers.

To dial a personal speed dial number while on-hook,

76

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