AMERICOM AMERICOM 7010S Series User guide

AMERICOM

LCD Speakerphone

System User’s Guide

COMDIAL

Made tight in the USA

This user guide is applicable for the following system and

telephone models:

System Models:

DO408, software cartridge A0408 Rev. 11B and later

D0816, software cartridge A0816 Rev. 11B and later

D1632, software cartridge Al632 Rev. 11B and later

Telephone Model:

7OlOS-** All Revs

7016S-** All Revs

Special Note: This user’s guide applies to users for whom

an installer has performed special programming steps that

enable interactive button function on the telephone.

I ame UT bonrenrs

Table Of Contents

LCD Display Abbreviations

..........................

V

lo-Button LCD Speakerphone ....................... vi

IdButton LCD Speakerphone

....................... vii

Using This Guide ...................................

1

Knowing Your Telephone ............................

2

Understanding What The Lights Mean ................ .4

Using Your Telephone To Answer Calls ................ .6

Answering Outside Calls. ......................... .6

Answering Intercom Calls .........................

6

Answering Calls At Monitored Stations .............. .7

Answering Night Transferred Calls .................

.7

Making A Call Pick-Up ............................ 8

Responding To A Secure Off-Hook

Voice Announcement ............................ 8

Using Your Telephone To Make Calls ................

.10

Dialing Manually. ............................... 10

Dialing Automatically ........................... 10

Redialing ...................................... 11

Using Line Groups .............................. 12

Waiting For A Line (Queuing)

.................... .13

Making Intercom Calls .......................... .14

Camping At Another Telephone

And Waiting For An Automatic Call Back ....... .15

Camping At Another Telephone

And Waiting For An Answer (Call Waiting)

...... .16

Overriding ACall .............................. .17

Making A Secure Off-Hook Voice Announcement ..... .18

Using Your Telephone To Place Calls On Hold ......... .19

Holding Calls

..................................

.19

Handling Recalled Hold Calls

..................... .21

Using Your Telephone To Transfer Calls ..............

.22

Using Your Telephone For Conference Calls ........... 21

Using The Other Telephone Features

................. 26

Adjusting The Display Contrast ................... .26

Blocking Voice Announce Calls ...................

.27

. . .

III

Table Of Contents - continued

Entering Account Codes ......................... .28

Forwarding Calls

...............................

.29

Identifying Your Telephone With The Automatic Set

Relocation Feature ......................... .3 1

MakmgACallNon-Private ....................... .31

Monitoring a Conversation Between mo Telephones

..

.32

Muting Your Telephone

.......................... .33

Operating Your Telephone As A Departmental Station . .34

Sending A Paging Announcement

.................. .36

Setting A Do Not Disturb Condition At Your Telephone .38

Setting Your Personal Ringing Tones ............... .40

Switching The Dialing Mode Between Pulse And Tone .4 1

Using Background Music ........................ .42

Sending And Receiving Non-Verbal Messages ......... .43

Message Waiting Light And Messaging ............. .43

LCD Messaging ................................. 45

Assist Button Messaging

........................ .46

Station-To-Station Messaging

..................... .47

Programming Your Telephone

...................... .48

Programming For Automatic Dialing ............... .48

Storing Autodial And Speed Dial Numbers .......... .50

Storing DSS Numbers

........................... .52

Storing the Feature Buttons ....................... .54

Storing The Special Purpose Feature Buttons ........ .56

Using Your Quick Reference Guide .................. .57

noubleshooting Your Telephone

....................

.58

Glossary

.......................................... 59

Index ............................................

62

iv

LCD Display Abbreviations

This chart identifies the abbreviations that appear in your LCD

display.

Handset,

Keypad Buttons,

\

Speaker

\

system programming)

‘Programmable

Buttons Ones

or DSWBLD

Transfer/

isEe’

Mute-

Button

Lights for

Programmable

-

utrons

DSS/BLF

- .

gtg

Yi

. bearures

* Intercoms

-T

- Lines

W-Button LCD Speakerphone

Headset Jack

\

Keypad Buttons

\

Dual-Line Alphanumeric Display

Handset- c

\ I

\ /

J

Dual Lamps

A’

/(red and green)

Programmable

,/Buttons (lines

or DSS/RLF)

m cm cm--,

I I

III‘ ’ ’ ” ’ ’ ’ ’ )

- Lights for

nmanarl\cmcmrmrmcD

Programmable

Buttons

. DSS/BLF

. Fedtures

. Intercoms

- ---

- Lines

,OOfSE3Q

Programmable

0 0 0 0

Buttons

-Interactive

I

/ / \

Buttons (when

/

provided by

Message / Hold/

Waiting Light Button

\ Volume

Control

Buttons (lines

or DSS/BLF)

1 &Button LCD Speakerphone

usma I nrs wise

Using This Guide

To help you use your telephone to its fullest capacity, this com-

prehensive user guide describes your telephone and tells you

how to use it.

The introductory sections help you become familiar with the

controls and indicators on your telephone. They are titled as

follows:

l Knowing Your Telephone

l Understanding What The Lights Mean

The operation sections define often-used features and provide

instructions for their use. These sections and their contents ate

arranged with the more frequently used items provided before

those less often used. The title of these sections ate:

l Using Your Telephone To Answer Calls

l Using Your Telephone To Make Calls

l Using Your Telephone To Place Calls On Hold

l Using Your Telephone To Transfer Calls To Another

Telephone

l Using Your Telephone For Conferencing Telephones

Together

The special purpose features of the telephone are grouped al-

phabetically into one section:

l Using The Other Telephone Features

Your telephone provides several non-verbal ways to communi-

cate using lights and indicators. The descriptions of these

methods ate provided in a separate section and are arranged

with the more frequently used methods provided before those

used less often. This section is titled

l Sending And Receiving Non-Verbal Messages

You can program many of the buttons on your telephone to en-

hance the unit’s versatility and usability. These programming

instructions are arranged alphabetically in the section titled

l Programming Your Telephone

For your convenience, a quick reference guide, a troubleshoot-

ing chart, a glossary, and an alphabetical index are included in

the back of this user’s guide.

Knowing Your Telephone

The 7010S-*+ and 7016S-+* LCD speakerphones provide many

versatile features for your use. These features are explained in

terms of what they allow you to do.

. Alphanumeric Display

(Liquid Crystal Display - LCD)

- Displays time, day, and date

- Keeps you apprised of the status of your telephone

- Provides programming prompts

l

Headset Jack (used only with a 164ine speakerphone)

- Allows you to use your telephone privately and in a handsfree

mode

- Improves operation during heavy call traffic

l

Hold Button

- Places a line on hold

- Stores pauses in number sequences during programming

- Used for accessing second level automatic dialing numbers

l

Interactive Buttons

- Provide quick and easy access to system features

- Provide straightforward button programming without dialing

codes (the interactive buttons themselves, however, are not

programmable)

l

Intercom Button (ITCM)

- Selects an intercom line

- Initiates many of the telephone’s features

l

Message Waiting Light (located above the Hold Button)

- Indicates that a message awaits pick up

l

Microphone Opening

T Allows handsfree operation of speakerphone (speak clearly

toward microphone opening)

l

Mute Button

- Keeps the person on the line from hearing your conversation

2

Knowing Your Telephone

. Programmable Buttons

-

Allow you to store numbers for automatic dialing functions

.

Allow you to store telephone extension numbers for Direct

Station Selection (DSS)

-

Indicate which lines are either in use or on hold (green light)

l

Speaker

- Sounds distant party’s voice

- Sounds ringing and call progress tones

l

Speaker Button (SPKR)

-

Turns your speaker on or off

- Disconnects a call when you are on a handsfree call

- Ends or cancels programming

0 TAP Button (must be preprogrammed for only

one of the following functions)

- Recalls dial tone, or

- Activates host system features

l

‘IIansferlConference Button (TRANS/CONF)

- Transfers calls

- Sets up conference calls

l

Volume Control

- Regulates the volume of the speaker, the handset, and the

headset

3

UIIUGI~L~IIUIII~ VVII~I IIIB ugnrs Mean

Understanding What the Lights Mean

The lights on your telephone indicate the status of lines, features,

and intercom.

Next to a Direct Station Select (DSS)/Busy Lamp Field (BLF)

button:

Steady red = station is in use.

F%3shing ted = station is receiving a call or station is

calling you.

Fluttering red = station-to-station messaging has been set.

Next to a line button:

Steady green = this is your line, either on-hook ( in a handsfree

mode) or off-hook, when the line is active.

Steady red = another station is using this line.

Flashing red = a call is coming in on this line.

Wing green = your line is on hold.

Wig red = the call has been placed on hold

by another station.

Fluttering green = your line has been recalled from hold.

Fluttering red = the line put on hold by another station has

recalled.

Next to a fixed feature or programmable feature button:

Steady ted = the feature is on.

Steady off = the feature is off.

Next to an intercom button:

Steady red with a quick flash = you are using your intercom.

Fluttering red = auto redial is in use.

Winking red = an LCD message is set on your telephone for

others to receive when calling.

Above the HOLD button:

Flashing = message awaits pick up.

4

unclerstanding What The Lights Mean

Above the SPKR button:

On steady (with telephone on hook and busy) = speakerphone

mode active.

On steady (with telephone on hook and idle) = background

music turned on.

Above the MUTE button:

On steady = called party cannot hear your conversation.

5

Answering Outside Calls

A call that rings on an outside line sounds long single tone bursts

and lights the line status light. The light flashes red for any ringing

line.

When you hear outside ringing (long single ring bursts) and

observe a flashing light, answer the call as follows:

l press button of ringing line if flashing light is red,

l speak toward the telephone (lift handset if privacy is

desired),

q

l lift handset if you have ringing line preference.

Answering Intercom Calls

An intercom call is one that is made from one system telephone

to another. An intercom party can call you through your speaker

instead of ringing your telephone or an intercom party can ring

your telephone if they desire (intercom ringing sounds two short

ring bursts). Voice calls can be blocked. See the discussion titled

Blocking Voice Announced Calls

for details if you wish to use this

feature.

When you hear a short tone burst followed by a caller’s voice,

l speak toward the telephone to answer. Lift handset if

privacy is desired.

When you hear intercom ringing (two short ring bursts),

l press ITCM to talk. Lift handset if privacy is desired.

6

Using Your Telephone lo Answer c‘alls

Answering Calls At Monitored Stations

Your system may provide a station monitoring feature, which

allows you to monitor the status (idle, ringing, or busy) at other

stations. If your telephone has this feature, a BLF light will flash

whenever a DSS station is ringing. In this case, you can

answer

a call at a ringing DSS station by pressing the DSS button.

To answer a calI at a monitored telephone, proceed as follows:

l note flashing BLF light,

l press DSS button,

l speak toward telephone to answer call. Lift handset if

privacy is desired.

NOTE:

If you place the call

on

hold or

if you tran$er it to another

telephone,

the BLF

light turns off. You can retrieve the call, if

necessary, by pressing TAP.

Answering Night Transferred Calls

The system attendant can take action that transfers incoming calls

to a particular station or stations for off-hour ringing.

After the

attendant has set up this feature, you can answer an outside call

when it rings anywhere in the system.

When you hear ringing,

l press ITCM,

l dial80,

l speak toward telephone to answer call. Lift handset if

privacy is desired.

Using Your Telephone To Answer Calls

Making A Call Pick-Up

Often, several telephones are arranged together in a user group

by the system installer. If your telephone is so arranged, you can

answer calls that are ringing at other stations within your par-

ticular group. Also, you can answer a call that is ringing at any

telephone in the system if you know the telephone’s extension

number.

To answer a call that is ringing within your group,

l press

ITCM,

l dial#4,

l speak toward telephone to answer call. Lift handset if

privacy is desired.

To answer a call that is ringing at any telephone in the system,

l press

ITCM,

l dial * 4,

l dial extension number of ringing telephone,

l speak toward telephone to answer call. Lift handset if

privacy is desired.

Responding To A Secure Off-Hook

Voice Announcement

Your telephone can be set up to receive a Secure Off-Hook Voice

Announcement (SOHVA). This feature allows an intercom

caller to break into your call if you am using the handset. They

do this by making an announcement through your handset

receiver. This means that if you am on a speakerphone call, you

cannot receive a SOHVA call; however, you will hear a ring burst

and can go off-hook to receive a SOHVA call.

The Secure Off-Hook Voice Announcement consists of several

short tone bursts and then a message that you hear in your handset

receiver. The distant party that you am currently talking to cannot

[

hear the announcement made by the SOHVA caller.

[

8

You can respond to a SOHVA call in one of two ways:

l Verally : Press and hold MUTE button down and reply

by speaking into handset. Distant party cannot hear

response. Release button to return to distant party.

l Non-verbally: (Response Messaging): If the announcing

station has an LCD speakerphone, press MSG (message)

then press HVHLD (have them hold), TKMSG (take a

message), or CLBK (I will call back) to send the ap-

propriate message. Autodial buttons can be programmed

to use any of the 10 attendant-programmable LCD mes-

sages.

The message appears in the display of the telephone

making the SOHVA announcement and then that

telephone is automatically disconnected from your

telephone.

(If

the telephone to which you attempt to send

a non-verbal message is not an LCD telephone, that sta-

tion is immediately disconnectedfrom the call.)

You can also block a SOHVA to your station by pressing BLOCK

when the SOHVA is initiated. The SOHVA call is then discon-

nected.

Display 1

201 Calling

BLOCK

MSG

Display 2

201 Calling

HVHLD TKMSG CLM

using Your relepnone 10 MaKe L;aus

Dialing Manually

You can manually dial a number over a selected telephone line.

Or, if your telephone was given a prime line or idle line preference

feature when it was installed, it will automatically select a line for

your use when you lift the handset.

To dial an outside number manually,

l press line button to select line (remember: selectin

IS not necessary if a prime line or idle line B

a line

pre erence

feature has been assigned to your telephone and if you lift

the handset to begin the call),

l listen for dial tone,

l dial number.

Dialing Automatically

This feature provides one- or two-button autodialing using

programmable buttons at which you have previously stored num-

bers. Two levels of number storage are available at each storage

location. You can use one or both levels as needed. Further, a

line choice is usually stored as part of an autodial number so that

line selection is automatic with autodialing. Actual button

programming is discussed in a separate section of this user’s

guide. Refer to it when you are ready to store numbers at the

programmable buttons.

Speed dialing is autodialing using the keypad buttons. There are

two types of speed dial numbers: (1) numbers that you store for

your own use (personal speed dial numbers), and (2) numbers

that are stored by the system attendant for everyone’s use (system

speed dial numbers).

To automatically dial a number (while telephone is on-hook),

l press preprogrammed button (line selection is usually a

part of the stored autodial or speed dial number),

q

l press HOLD then press preprogrammed button (to

choose number stored as a second choice at that

button).

10

Using Your Telephone To Make Galls

To automatically dial a personal speed dial number from an idle

telephone (while telephone is on-hook),

l dial speed dial number (0 - 9).

To automatically dial a system speed dial number from an idle

telephone,

l Press * and then dial system speed dial number (01 - 99).

NOTE:

If

you are already on a line, press HOLD before dialing speed

dial number.

i:,:

::

: :

,“.

Redialing

If the last number you have called is busy or is not answering, you

have several options for automatically redialing it. You can redial

it once, initiate a repeated redialing of it, or save it for later redial

using a preprogrammed saved number nxlial button. Refer to the

procedures given in the programming section of this user’s guide

to preprogram a saved number redial button.

To automatically redial the last dialed number one time,

l press

SPKR

(or hang up handset) to disconnect current

ringing or busy tone,

l while telephone is on-hook, press #,

l listen for ringing or busy tone over the monitor speaker:

- Ringing tone: When party answers,

pick up handset.

- Busy tone: Press SPKR to disconnect.

To automatically redial the number once a minute for 10 minutes,

l press

ARDL

button.

The number will be dialed once a minute for 10 minutes (ITCM

light flashes). Listen for ringing or busy tone over the monitor

speaker.

You can cancel this automatic tedial action (ITCM light turns off)

with any of the following actions:

l lift and replace handset,

11

Using Your Telephone To Make Calls

l use the telephone for some other function.

The system will save the first 16 digits of the last manually dialed

number so that it can be redialed later, however, subsequent

dialing activity overwrites any number the system has temporarily

saved. If you wish, you can permanently store one 16-digit

number at a time in this manner:

l to store the number, press SAVE;

l

to dial the stored number, press HOLD and then press

the SAVED NUMBER REDIAL button that was

preprogrammed for this purpose.

8049782200

ARDL SAVE

TIMER

Using Line Groups

Some systems have telephone lines arranged into line groups that

are made available at the telephone instead of individual lines.

Your system administrator can tell you how your system is

arranged. When line groups are available, you may access them

for outside calling instead of pressing a line button to select a line

for use.

If your system has line groups, access them as follows:

l press ITCM,

l dial desired line group access code:

9 = line group 1

81= line group 2

82 = line group 3

83 = line group 4

l

listen for outside dial tone,

l dial desired number.

12

Usina Your Telephone To Make Calls

Waiting For A Line (Queuing)

If all the lines in a line group are busy, you can place your

telephone in a queue to await an idle line in the line group.

When

you share a line with another telephone and the line is busy, you

can place your telephone in a queue to await the idle line.

To queue for a line group,

l press ITCM,

l dial the line group access code (9,81,82,83),

l hear busy tone,

l dial +k 8 and hang up.

When line group is free, your telephone sounds several short tone

bursts. When you hear this,

l lift handset, hear dial tone, and place call.

To cancel line group queuing,

l press ITCM, dial # 8 and hang up.

To queue for a line that appears on your telephone,

l press HOLD,

l press line button of busy line,

l hear short tone.

When the lie is free, your telephone sounds five short tone bursts

telling you that you can use your line. Lift handset to answer or

ignore the tone burst if you no longer need the line.

‘.

13

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AMERICOM AMERICOM 7010S Series User guide

AMERICOM AMERICOM 7010S Series User guide

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