The Quadient iX-1 Series is a powerful mailing solution designed to streamline your postage and shipping processes. With its intuitive interface and advanced features, the iX-1 Series allows you to quickly and easily weigh, calculate postage, print labels, and track your mailings. It also offers a range of connectivity options, including Wi-Fi and Ethernet, making it easy to integrate with your existing systems.
The Quadient iX-1 Series is a powerful mailing solution designed to streamline your postage and shipping processes. With its intuitive interface and advanced features, the iX-1 Series allows you to quickly and easily weigh, calculate postage, print labels, and track your mailings. It also offers a range of connectivity options, including Wi-Fi and Ethernet, making it easy to integrate with your existing systems.
iX-1 SERIES Product Guide
From getting started... to getting more from your iX-1
Scan the code
to watch our
installation and
how to videos
Watch video
GETTING STARTED
Thank you for selecting the iX-1, the simple, powerful choice for your business or home
oce. Everything you need to send letters and parcels is inside this box!
To ensure you get the most out of your iX-1, we’ve included a free Myquadient account
and put together some helpful guides.
With Myquadient you can nd answers to all your tech related questions, get help,
manage your Quadient account, track postage spending activity, buy supplies and
access a suite of apps right from your browser.
To active your free account visit www.myquadient.com, then follow the activation
instructions provided on the next page. Your customer account number, meter serial
number and postage account information can be found on the packing slip axed to
the outside of the box.
To make installation and conguration easier, watch the iX-1 installation video at
kb.quadient.us/iX-1_install, then follow the step-by-step instructions included in this
guide.
We've added a "how to" section with great tips on how to use the key features of your
iX-1.
You can also visit our how to video hub at kb.quadient.us/iX-1_videos or login in to
Myquadient to access the iX-1 user guide.
If you have any questions or require technical assistance visit www.myquadient.com
to chat with us online or call us at 1.800.636.7678
Quadient’s knowledgeable Customer Service team is available to serve you Monday
to Friday, 8:30 am to 6:00 pm (ET).
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
2
What Myquadient can do
Create a Myquadient account
Myquadient is our complimentary customer portal oering instant access to the services
and tools you need to manage your Quadient account and get the most out of your iX-1.
Visit myquadient.com
From any web browser, go to
www.myquadient.com
Create new account
Register your account
Enter your contact details
Set your password and login
View and edit notications
related to your account
Create custom images and
messages
@
neoship
myquadient
by Quadient neostats
by Quadient neoslogan
by Quadient
My Billing, Postage and Supplies
Pay/View Bills Go Paperless Order Supplies Edit My Profile Manage Users Manage Notifications
Manuals and Guides Knowledgebase Open Support Ticket Access neoship Access neostats Access neoslogan
My Account and Notifications
Welcome to Myquadient
Support and Resources My Apps and Subscriptions
6
View and pay invoices Download manuals and guides
17
Sign up for paperless billing Access all the technical
information you need
28
Shop for supplies anytime Submit online support requests
3 9
View and edit your Quadient
account details
Print discounted USPS shipping
labels
4
10
Manage users 24/7 Track and manage postage
expenses
511
1 2 3 4 5 6
789
10
11 12
12
1
2
3
4
5
Myquadient.com
Sign In Create new account
Username
Username
Password
Remember Me Forgot your password?
Password
SIGN IN
Helping you do what you do - better!
myquadient
Register for a Myquadient account in few steps
NEXTCLEAR
myquadient
1 - Please help us identify the customer
2 - And to be more specific
I have a Postage Meter Serial Number
I have a Postage Account Number (POC/TMS)
123456787654321
Enter your Meter Serial Number
123456787654321
Enter your Postage Account Number
Thank you, it’s the final step!
VALIDATEBACK
myquadient
3 - User details
Email
Name
Contact phone
First Name and Last Name
012-345-6789
I have read and I accept the Terms of Use
Set Password
myquadient
Temporary Password
Temporary Password
Confirm Password
SET PASSWORD
Hello
Thanks you for registering with Myquadient.
Please click on the link below to setup your password.
Your Username is: [email protected]
Your Temporary Password is: 18654crd45
Thank you,
Quadient Customer Service
CLICK HERE TO SET UP YOUR PASSWORD
mailbox
Enter the email associated with
your meter serial number and
postage account. The email
entered will be your username.
Ensure you use an email where
you can retrieve the registration
email to set your password and
complete the activation process.
Click the check box to accept the
terms of use and press VALIDATE
to register your account.
A message will appear conrming
that your registration was
completed.
You will receive a conrmation
email with a link to create your
password and login. Open the
password email, copy the tempo-
rary password, then click on the
link to set up your password.
Paste your temporary password,
then create a unique password
and press SET PASSWORD.
Press OK to complete the
activation process and enter
Myquadient.
You will receive an email confrim-
ing that you have successfully ac-
tivated your Myquadient account.
You will need your meter serial
number and postage account
number to register.
Your meter serial number and
postage account number can be
found on the packing slip axed
to the outside of the box.
Select I have a meter serial
number, then enter your meter
serial number.
Next, select I have a postage
account number, enter your
postage account number and
press NEXT.
Click Create new account.
If you already have a Myquadient
account, select login and enter
your username and password.
Well done, your Myquadient
access will be activated shortly
Please check your mailbox
to set your password
myquadient
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Weighing
platform
Mail class
Inbox
notication
Home screen
key
Printing pathInk cartridge
access door
Action keys
Item
weight
Up button
Down button
OK button
Alpha numeric
keys
Add funds
short cut
Weighing mode
short cut
Job memory
short cut
Power
button
Postage
value
Account
selected
Menu button
Job memory
Special service
selected
Date printed
Weighing mode
Back
button
Alpha
numeric
keys
Power button
Navigation keys
Short cut keys Select
mail class
short cut
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
3
What’s in the box
Get to know your iX-1 Home screen and keys
Before beginning assembly, make sure all parts are present.
If any part is missing or damaged contact our support team at 1.800.636.7678
iX-1 mailing system base
a
LAN cable
e
Ink cartridge
c
Postage meter
b
f
Weighing platform
d
g Moistening pen Postage tapes
hPrint head
cleaning card
i
Power adapter
and cable
2
1
4
3
2
1
4
3
c
d
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
4
Assemble your iX-1
Before you begin, decide if you are going to use a wired (LAN) or wireless (Wi-Fi)
connection, then visit our how to hub at kb.quadient.us/iX-1_videos to watch installation
videos for wired and wireless congurations.
Remove print head packaging
Install the weighing platform
2 7 Plug the weighing platform
connector (d) into the scale port
located on the back of the iX-1.
Place the weighing platform on
top of the iX-1, then insert the
cable into the cable management
clips at back of the system.
Open the front cover by pulling
the upper left corner towards
you.
Write down the serial number.
You will need to reference the
meter serial number if you need
help from our specialists.
Unpack the meter
Connect the internet cable
3 8 Plug one end of the LAN cable
into the internet cable port
located on the back of the iX-1.
Plug the other end into a LAN
wall port or Wi-Fi router.
Install the meter
Connect the power cable
4 9 Plug the power cable connector
into the power adapter.
Plug the power adapter connector
into the back of the iX-1.
Plug the other end of the power
cable into the wall outlet.
Unpack the box Install the ink cartridge
1 6 Open the front cover, then open
the ink cartridge slot by pulling
the blue lever towards you and
turning it to the right.
Insert the ink cartridge (c), then
turn the blue lever back to the
left until the cartridge is secured
and close the cover.
Unpack the ink cartridge Power up the iX-1
5
10
Remove the cartridge from the
packaging.
Remove the protective lm from
the print head.
Remove the iX-1 (a) and the
weighing platform (d) from the
packaging.
The system will power up
automatically.
Turn the iX-1 on its back and open
the meter cover located on the
bottom of the mailing system.
Insert the meter (b) by positioning
it vertically, with the contacts
down facing to the rear and the
labels facing towards you.
Close the cover and return the
iX-1 to the upright position.
Serial #: 3
Remove the protective packag-
ing, then close the front cover.
c
b
b
a
d
e
f
3
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
5
Insert an envelope into the
printing path to complete a test
print or press to skip.
Visit kb.quadient.us/iX-1_install to watch the iX-1 installation video before you begin.
Congure your iX-1
Align the ink cartridge
Add postage funds
Press the key to add
funds.
Use the down arrow button to
select add funds, then press
.
2Conrm and test connection type
$_._.0
3
1Initiate conguration
Ensure your LAN cable is
connected.
)
Press again to align the
cartridge and complete the
installation process.
6
Test ink cartridge
alignment
From the pattern printed, choose
the letter where the top and bottom
lines are most closely aligned.
In this example, G would be
selected, but it may be a dierent
letter for your iX-1.
Press to begin
conguring your iX-1.
Your iX-1 is now ready to use!
4
Conrm ink cartridge installation
Press to Initiate
conrmation of ink cartridge
installation.
For more help with your
installation, please visit
kb.quadient.us/ix-1_videos
5
Press to initiate the print
alignment process.
p
For more information on your
mailing system, or to access
the user guide, please visit
www.myquadient.com
Myquadient.com
If the connection issue persists after shut down and power up,
chat with a support specialist on Myquadient or contact us for
help at 1.800.636.7678
Do not open the cover.
Ink cartridge installation was
completed during assembly.
Pres s to continue.
Using the up and down arrow
buttons, select the letter and
press .
If the server connection fails, a
message explaining the cause of
the error will appear.
Try to correct the cause and
retry. If the connection continues
to fail, unplug the system, wait 10
seconds, power up and try again.
Complete a connection test by
pressing .
A connection test can take up to 4
minutes to complete.
Using the numeric keypad, enter
the amount of postage to add,
then press .
The minimum amount you can
add is $1.
If you have trouble completing a test print, unplug the system,
wait 10 seconds, power up and try again.
If you cannot complete a test print after shut down and power
up, chat with a support specialist on Myquadient or contact us
for help at 1.800.636.7678.
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUV
PQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2
ABC
DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
6
Select manual weight entry by
pressing .
Conrm standard is selected,
then press the key to
return to standard imprint home
screen.
Select standard weighing by
pressing the key,
then press .
The weighing icon will appear on
the home page.
Place an item on the weighing
platform. The weight will appear
on the home screen.
How to print postage for your letters
Print
Weigh your item
Automated weighing
Automated weighing is the standard
weighing mode on your iX-1.
If the weighing icon appears on
the home screen, automated
weighing is activated.
To activate standard (automated)
weighing, press the key.
Press the key.
Manual weight entry
If you know the weight of the
item, it can be entered manually.
0 lb 0.0 oz
_ _ _
Insert your envelope or postage
tape into the printing path face up.
4
5
Seal your envelopes
Run the moistening pen over the
adhesive ap.
1
Fold the ap down, then run your
ngers over the top to set the
ap in place.
Use the scroll up/scroll down
keys to view all mail classes, then
use the number keys to select a
mail class. Press to conrm
your selection and return to the
home screen.
Select a mail class
The home screen will display the
currently selected mail class or
the default mail class:
Press the key.
Select a mail class from the list
using the numeric keys or press
to access all mail classes
using the wizard.
1st Letter
No services
1st Letter
1st LrgEnv
1st PkgRtl
Priority
Services
Wizard
$ 000.000
00 lb
00.0 oz
4
7
5
2
8
1
3
Make sure you are on the home screen
To access the standard imprint
home screen, press the
key.
The weight, postage value, mail
class and extra services currently
selected are displayed.
If the standard imprint home
screen does not appear:
Press the key,
the n se l ect .
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
2
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$01.350
1 lb
16.0 oz
To get the most out of your iX-1, visit our how to video hub at kb.quadient.us/iX-1_videos
or login to Myquadient to access the iX-1 user guide.
]
]
]
The custumize stamp screen will
appear.
Press to access the stamp
type screen.
The imprint will print in the upper
right corner.
Push your item to the back of the
printing path and hold in position
until printing is completed.
Enter the weight using the
numeric keys and press .
The weight entered will appear
on the home screen.
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2
ABC
DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
7
Conrm standard is selected,
then press the key to
return to standard imprint home
screen.
Select manual weight entry by
pressing .
Select standard weighing by
pressing the key,
then press .
The weighing icon will appear on
the home page.
Place an item on the weighing
platform. The weight will appear
on the home screen.
Press the key
Manual weight entry
If you know the weight of the
item, it can be entered manually.
0 lb 0.0 oz
_ _ _
How to print postage for your parcels
Measure your packages
Print
Insert a postage meter tape into
the printing path face up.
Push the postage meter tape to
the back of the printing path and
hold in position until printing is
completed.
The imprint will print in the upper
right corner.
You can also print discounted
USPS shipping labels using
Quadient’s online shipping
application.
Measure the length of the box.
This is the long side of the box
and the side with the longest
ap.
Next, turn the box 90 degrees
and measure the width, which
is the side with the shorter ap.
Measure the height of the box.
lenghtwidth
height
4
5
1
1st Letter
No services
1st Letter
1st LrgEnv
1st PkgRtl
Priority
Services
Wizard
$ 000.000
00 lb
00.0 oz
4
7
5
2
8
1
3
Make sure you are on the home screen
To access the standard imprint
home screen, press the
key.
The weight, postage value and
currently selected mail class and
extra services are displayed.
If the standard imprint home
screen does not appear:
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
2
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
To get the most out of your iX-1, visit our how to video hub at kb.quadient.us/iX-1_videos
or login to Myquadient to access the iX-1 user guide.
Weigh your item
Automated weighing
Automated weighing is the standard
weighing mode on your iX-1.
If the weighing icon appears on
the home screen, automated
weighing is activated.
To activate standard (automated)
weighing, press the key.
Select a mail class
The home screen will display the
currently selected mail class or
the default mail class:
Press the key then,
select .
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$01.350
1 lb
16.0 oz
]
]
]
The custumize stamp screen will
appear.
Press to access the stamp
type screen.
The weight entered will appear
on the home screen.
Enter the weight using the
numeric keys and press .
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUV
PQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Use the scroll up/scroll down
keys to view all mail classes, then
use the number keys to select a
mail class. Press to conrm
your selection and return to the
home screen.
Press the key.
Select a mail class from the list
using the numeric keys or press
to access all mail classes
using the wizard.
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0
.
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC
DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUV
PQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
8
Use the scroll up button to
select supervisor,
then press .
Using the numeric keypad, enter
the amount of postage to add,
then press .
Enter the supervisor PIN code
09430 and press .
The supervisor main menu will
appear.
Next, press the key.
Add funds
How to add funds and custom graphics
Add custom graphics
View your funds
Add funds
Use the down arrow button
to select add funds, then
press .
Press the key.
Press the key to add
funds.
$_._.0
Logout of supervisor mode
Press the button twice.
Press the button twice to
log out of supervisor mode.
3
1
2
The Funds Used/Funds Available
screen will appear.
Select a graphic from the list
by pressing the numeric key
associated with the graphic you
wi s h to a dd, th e n p res s .
Add a graphic to your imprint
Pres s , then press
to customize stamp.
Next, press to add a
custom graphic (a.k.a slogan).
4
Download a graphic
Be sure your iX-1 is connected to
our servers before you begin.
Select options and updates by
pressing .
Next, press .The slogan
management screen will appear.
Press to check for graphics
updates or select a graphic from
the list by pressing the numeric
key associated with the graphic.
2
Login to supervisor mode
Pres s th e key.
*****
1
Pres s th e key to return to
the funds screen.
Note: to add funds to your
postage meter, there must be
sucient funds available in your
postage account.
You can access your postage
account online to view
transactions, add funds, mange
invoices and make payments.
We oer three postage payment
options to pay for postage:
1. Prepay (USPS®)
2.PostageNow™
3.Quadient Postage Funding
For details on each option,
contacts us at 1.800.636.7678
Myquadient.com
To get the most out of your iX-1, visit our how to video hub at kb.quadient.us/iX-1_videos
or login to Myquadient to access the iX-1 user guide.
The minimum amount you can
add is $1.
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS
WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC
DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
9
Press to initiate an audit
transaction.
If the is ping test is successful, a
successful server call message
will appear.
Press , then press
to return to the home screen.
How to unlock the meter, test your connection
Unlock the meter
Complete a postal inspection
The United States Postal Service
requires your iX-1 to periodically
connect to the postage server to
protect access to your postage
funds.
If your system does not connect
to the postage server 72 hours
after your last imprint, the meter
in your iX-1 will automatically
lock, deactivating all postage
related functions.
A postal inspection must be com-
pleted to unlock your meter and
reactivate postage functions.
Please ensure your iX-1 is con-
nected before initiating a postal
inspection.
Test server connection
Ping server
You can check your server
connection status by asking
the server to answer a ‘ping’
command.
The ping command will conrm:
1. Connection settings
2. LAN connection status
To ping the server:
Press the key.
1 1
If the server connection fails, a message explaining the cause of
the error will appear. Try to correct the cause and retry.
If the connection continues to fail, unplug your iX-1, wait 10
seconds, then power up and try again.
If the connection issue persists after shut down and power up,
chat with a support specialist on Myquadient or contact us for
help at 1.800.636.7678.
If the server connection fails, a message explaining the cause of
the error will appear. Try to correct the cause and retry.
If the connection continues to fail, unplug your iX-1, wait 10
seconds, then power up and try again.
If the connection issue persists after shut down and power up,
chat with a support specialist on Myquadient or contact us for
help at 1.800.636.7678.
1st Letter
No services
01/20/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Press the key,
then press to select
postal inspection.
N e x t , p r e s s , then
press to select online
services.
If connection to the USPS server
is successful, a successful postal
transaction message will appear.
Press , then press
to return to the home screen.
Press to ping the server.
To get the most out of your iX-1, visit our how to video hub at kb.quadient.us/iX-1_videos
or login to Myquadient to access the iX-1 user guide.
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKL
GHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2
ABC
DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKL
GHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
10
Next, press to select
account mode selection and
press .
Select an account type from the
list by pressing the numeric key
associated with the accounting
option you wish to enable, then
press .
How to enable, create and select accounts
Logout of supervisor mode
Press the button twice.
2
3
4
5
1Login to supervisor mode
Enable accounts
Create account(s)
Press the key.
Accounts allow you to allocate postage spending to users or internal departments to stay on top of postage
expenses.
#
_Default Acc...
_User 01
Select account
Press the ,
then press .
The list of accounts will appear
with an account active by default.
Select account management by
pressing .
Press to access your
account list, then press .
Add account will be selected by
default. Press to create a
new account.
Using the keypad:
1. Enteran account numberand
press .
2. Enteran account nameand
press .
#
_Default Acc...
*****
Enter the supervisor PIN code
09430 and press .
The supervisor main menu will
appear.
The account activation screen will
appear.
Pres s to return to the
account management screen.
Use the scroll down button to
select an account and
press .
For more information on accounts,
please visit kb.quadient.us/ix-1_videos
Press the scroll up button to
select supervisor mode, then
press .
Theaccount creation
summaryscreen will appear.
Press to conrm your
account selections.
Repeat the steps to create up to
10 accounts.
To get the most out of your iX-1, visit our how to video hub at kb.quadient.us/iX-1_videos
or login to Myquadient to access the iX-1 user guide.
3. Select the account status
( a c t i v e / i n a c t i v e ) a n d p r e s s .
1 2
ABC
DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUV
PQRS
WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC
DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKL
GHI
MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
11
Insert an envelope into the
printing path to complete a test
print or press to quit.
Pres s to return to the
home screen.
Press , the maintenance
screen will appear.
Enter the supervisor PIN code
09430 and press .
The supervisor main menu will
appear.
Press to move the
current ink cartridge into the
replacement position.
Next, press the scroll up button
to select ink cartridge, then
press .
4 7
6
1 5
How to replace the ink cartridge
Activate ink cartridge replacement Conrm ink cartridge installation
Test ink cartridge alignment
Align the ink cartridge
2Remove the old ink cartridge
Open the front cover, then open
the ink cartridge slot by pulling
the blue lever toward you and
pushing it to the right.
Press the key. Return to the iX-1 control panel
and press .
From the pattern printed, choose
the letter where the top and
bottom lines are most closely
aligned.
In this example, G would be
selected, but it may be a dierent
letter for your iX-1.
Install new the ink cartridge
3Unpack the new ink cartridge
Remove the cartridge from
the packaging and remove the
protective lm from the print
head.
Using the up and down arrow
buttons, select the letter and
press to complete the
alignment process.
p
Press the key.
Press the scroll up button to select
supervisor, then press .
Insert the ink cartridge, then
turn the blue lever back to
the left until the cartridge is
secured and close the cover.
Pres s to initiate ink
cartridge alignment process.
Insert the old cartridge into the
replacement cartridge packaging.
Pull the cartridge towards
you to disengage it.
Apply the recycling label and
postage to the outside of the box
and return to Quadient.
Next, press .
c
c
c
To get the most out of your iX-1, visit our how to video hub at kb.quadient.us/iX-1_videos
or login to Myquadient to access the iX-1 user guide.
If you have trouble completing
a test print, unplug the system,
wait 10 seconds, power up and
try again.
If you cannot complete a test
print after shut down and power
up, chat with a support specialist
on Myquadient or contact us for
help at 1.800.636.7678.
1 2 ABC DEF
JKL
GHI
MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKL
GHI
MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUV
PQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
12
Next, press to check
for rate updates or select a
rate table from the list using the
scroll up/scroll down buttons,
then press .
Rate table are identied by
the rate eective date and will
activate automatically on this
date.
Enter the supervisor PIN code
09430 and press .
The supervisor main menu will
appear.
How to update rates, clean the print head
Logout of supervisor mode
Press the button twice.
2
11
Login to supervisor mode Complete a test print
Press the key.
*****
#
Update rates Clean the print head
Ensure your iX-1 is displaying zero
postage.
Pres s to access options
and updates.
Your iX-1 uses rate tables to calculate postage
amounts.
The customize stamp screen will
appear.
Press to initiate a test
imprint.
Insert the cleaning card into the
iX-1 print path two to three times
to clean the print head or press
to quit.
]
]
]
To ensure a quality imprint every time, clean the print
head by running the cleaning card through your iX-1
once a month.
Press the scroll up button to
select supervisor, then
press .
For more information on your
mailing system, or to access
the user guide, please visit
www.myquadient.com
Myquadient.com
Press the key,
then press .
Newly available rate tables are automatically
downloaded to your iX-1 by completing a
generic call to our online services server.
To get the most out of your iX-1, visit our how to video hub at kb.quadient.us/iX-1_videos
or login to Myquadient to access the iX-1 user guide.
2
1
4
3
c
2
1
4
3
f
1 2 ABC DEF
JKL
GHI
MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
13
How to replace your iX-1
Remove the meter
Disconnect the Weighing Platform
Unpack the box
Disconnect the internet cable
Remove print head packaging
Disconnect the power cable
Remove the ink cartridge
Unplug the weighing platform
connector from the scale port
located on the back of the iX-1.
Remove the weighing platform
(d) from the mailing system (a).
Unplug the LAN cable from
the internet cable port
located on the of the iX-1 (e).
Unplug the power adapter
cable connector from the
back of your iX-1.
Open the front cover, then
pull on the left side of the
blue lever to unlock the
cartridge.
Pull the cartridge towards
you to disengage it.
Turn the iX-1 on its back and
open the meter cover located
on the bottom of the system.
Remove the meter (b) and
close the cover.
Remove the replacement unit
from the box and place the
original unit into the box to
return.
iX-1 mailing
system base
aLAN
cable
e
Ink
cartridge
c
Postage
meter
bPower adapter
and cable
f
Weighing
platform
d
Open the front cover.
Remove the protective
packag ing, then close the
front cover.
Prepaid
return
label
g
Because the iX-1 is so reliable, we can x most problems over the phone.
If we cannot x your problem, we will send a replacement system. Once you receive your
replacement system, complete the steps below to replace and return your damaged system.
3 7
48
2 6
1 5
Press to move the
current ink cartridge into the
replacement position.
Next, press the scroll up button
to select ink cartridge, then
press .
Activate ink cartridge replacement
Press the key.
e
b
a
d
a
d
2
1
4
3
2
1
4
3
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
14
How to replace your iX-1
iX-1 mailing
system base
aLAN
cable
e
Ink
cartridge
c
Postage
meter
bPower
cable
f
Weighing
platform
dPrepaid return
label
g
Return the original unitConnect the internet cable
Plug one end of the LAN cable
into the internet cable port
located on the back of the iX-1.
Plug the other end into a LAN
wall jack or Wi router.
Prepare the box for shipping and
ax the prepaid return label.
Please return the original unit
within ten business days to avoid
being charged the full replace-
ment value of the equipment.
12 16
Install the meter
Connect the power cable
Turn the iX-1 on its back and
open the meter cover located
on the bottom of the system.
Plug the power cable connector
into the power adapter.
Plug the power adapter
connector into the back of the
iX-1.
Insert the meter (b) by
positioning it vertically, with
the contacts down facing to
the rear and the labels facing
towards you. Close the cover.
9
13
Add postage fundsConnect the weighing platform
Plug the weighing platform
connector into the scale port
located on the back of the iX-1.
Place the weighing platform
on top of the iX-1, then insert
the cable into the cable
management clips at back of
the system.
Press the key to add
funds.
$_._.0
11
15
Conrm ink cartridge installation
Install the ink cartridge
Open the front cover, then
open the ink cartridge slot by
pulling the blue lever towards
you and turning it to the right.
Return to the iX-1 control panel
and press .
Follow the screen prompts to
conrm the replacement.
10 14
Insert the ink cartridge (c),
then turn the blue lever back
to the left until the cartridge is
secured, then close the cover.
Plug the other end of the
power cable into the wall outlet.
The system will power up
automatically.
f
b
c
e
d
Use the down arrow button to
select add funds, then press .
Using the keypad, enter the
amount of postage to add,
then press .
Visit our how to hub at
kb.quadient.us/iX-1_videos
to watch how to set up a Wi-Fi connection.
If you have trouble completing
a test print, unplug the system,
wait 10 seconds, power up and
try again.
If you cannot complete a test print after shut down and power
up, chat with a support specialist on Myquadient or contact us
for help at 1.800.636.7678.
2
1
4
3
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
15
How to replace the power adapter and cable
Power adapter
aBack view
c
Power cable
bPrepaid return label
Once you have received your replacement power adapter and cable, complete the steps below
to replace and return the damaged components.
Power up
Disconnect the power adapter cable
Unplug the power adapter
connector from the back of
your iX-1.
Plug the other end of the
power cable into the wall
outlet.
The system will power up
automatically.
3 7 Return the original unitUnpack power adapter and cable
Remove the replacement
power adapter and cable
from the box and place the
original unit into the box to
return.
Prepare the box for shipping
and ax the prepaid return
label.
Please return the original
unit within ten business days
to avoid being charged the
full replacement value of the
equipment.
a
b
4
Connect the power cable
Power down
Disconnect the power cable
from the wall outlet. This will
turn o your iX-1.
Plug the power adapter
connector into the back of
your iX-1.
b
b
2 6
a
Connect power adapter to cable
Plug the power cable into the
power adapter as shown.
1 5
d
a
a
2
1
4
3
2
1
4
3
2
1
4
3
1 2 ABC DEF
JKLGHI MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
1 2 ABC DEF
JKLGHI
MNO
3
4 5 6
TUVPQRS WXYZ
7 8 9
#/:
C 0 .
1st Letter
No services
20/01/22
Mem: None
Acct. 00000
$000.000
00 lb
00.0 oz
Need help? Contact us at: www.myquadient.com or call 1.800.636.7678
16
Enter the supervisor PIN code
09430 and press .
The supervisor main menu will
appear.
How to replace the weighing platform
Return the original unit
Prepare the box for shipping and
ax the prepaid return label.
Please return the original
unit within ten business days
to avoid being charged the
full replacement value of the
equipment.
Weighing platform
aPrepaid return label
c
Back view
b
Once you receive your replacement weighing platform, complete the steps below to replace
and return your damaged weighing platform.
Disconnect the weighing platform
Unplug the weighing platform
connector from the scale port
located on the back of the iX-1.
Remove the weighing platform
(a) from the mailing system.
3
8
Unpack weighing platform
Remove the replacement
weighing platform from the
box and place the original
unit into the box to return.
4
Power down
Power up
Re-zero the weighing platform
Disconnect the power
cable from the wall outlet.
This will turn o your iX-1.
Plug the power cable into the
wall outlet.
The system will power up
automatically.
Return to the iX-1 control panel
and press the key.
Use the scroll up button to select
supervisor, then press .
2
7
Install the weighing platform
Plug the weighing platform
connector into the scale port
located on the back of the iX-1.
Place the weighing platform on
top of the iX-1, then insert the
cable into the cable management
clips at back of the system.
1 6
5b
*****
Logout of supervisor mode
Press the button twice.
Your weighing platform is now
ready to use.
Pres s to access system
settings.
Press to re-zero the
weighing platform.
Remove all items from the weigh-
ing platform and press .
Press again to complete
the process.
a
a
A0149976/D
14/08/2023
A0149976/D
14/08/2023
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The Quadient iX-1 Series is a powerful mailing solution designed to streamline your postage and shipping processes. With its intuitive interface and advanced features, the iX-1 Series allows you to quickly and easily weigh, calculate postage, print labels, and track your mailings. It also offers a range of connectivity options, including Wi-Fi and Ethernet, making it easy to integrate with your existing systems.
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