Symantec NetBackup 5220 Hardware Installation Manual

Symantec
Brand
Symantec
Model
NetBackup 5220
Type
Hardware Installation Manual

This manual is also suitable for

NetBackup 5220 and Symantec Storage
Shelf™
Hardware Installation Guide
Release 2.0
NetBackup 5220 and Symantec Storage Shelf™:
Hardware Installation Guide
The software described in this book is furnished under a license agreement and may be used
only in accordance with the terms of the agreement.
Last updated: June 10, 2011.
Legal Notice
Copyright © 2011 Symantec Corporation. All rights reserved.
Symantec and the Symantec Logo trademarks or registered trademarks of Symantec
Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of
their respective owners.
This Symantec product may contain third party software for which Symantec is required to
provide attribution to the third party (“Third Party Programs”). Some of the Third Party
Programs are available under open source or free software licenses. The License Agreement
accompanying the Software does not alter any rights or obligations you may have under those
open source or free software licenses. Please see the Third Party Software file accompanying
this Symantec product for more information on the Third Party Programs.
The product described in this document is distributed under licenses restricting its use,
copying, distribution, and decompilation/reverse engineering. No part of this document may
be reproduced in any form by any means without prior written authorization of Symantec
Corporation and its licensors, if any.
THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED
CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY
IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE
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CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT
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Symantec Corporation, 350 Ellis Street, Mountain View, CA 94043
http://www.symantec.com
Technical Support
Symantec Technical Support maintains support centers globally. Technical
Support’s primary role is to respond to specific queries about product features and
functionality. The Technical Support group also creates content for our online
Knowledge Base. The Technical Support group works collaboratively with the other
functional areas within Symantec to answer your questions in a timely fashion. For
example, the Technical Support group works with Product Engineering and
Symantec Security Response to provide alerting services and virus definition
updates.
Symantec’s support offerings include the following:
A range of support options that give you the flexibility to select the right
amount of service for any size organization
Telephone and/or Web-based support that provides rapid response and
up-to-the-minute information
Upgrade assurance that delivers software upgrades
Global support purchased on a regional business hours or 24 hours a day, 7
days a week basis
Premium service offerings that include Account Management Services
For information about Symantec’s support offerings, you can visit our Web site at
the following URL:
www.symantec.com/business/support/
All support services will be delivered in accordance with your support agreement
and the then-current enterprise technical support policy.
Contacting Technical Support
Customers with a current support agreement may access Technical Support
information at the following URL:
www.symantec.com/business/support/
Before contacting Technical Support, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be at
the computer on which the problem occurred, in case it is necessary to replicate the
problem.
When you contact Technical Support, please have the following information
available:
Product release level
Hardware information
Available memory, disk space, and NIC information
Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
Error messages and log files
Troubleshooting that was performed before contacting Symantec
Recent software configuration changes and network changes
Licensing and registration
If your Symantec product requires registration or a license key, access our technical
support Web page at the following URL:
www.symantec.com/business/support/
Customer service
Customer service information is available at the following URL:
www.symantec.com/business/support/
Customer Service is available to assist with non-technical questions, such as the
following types of issues:
Questions regarding product licensing or serialization
Product registration updates, such as address or name changes
General product information (features, language availability,
local dealers)
Latest information about product updates and upgrades
Information about upgrade assurance and support contracts
Information about the Symantec Buying Programs
Advice about Symantec's technical support options
Nontechnical presales questions
Issues that are related to CD-ROMs or manuals
Support agreement resources
If you want to contact Symantec regarding an existing support agreement, please
contact the support agreement administration team for your region as follows:
Asia-Pacific and Japan [email protected]
Europe, Middle-East, and Africa
[email protected]
North America and Latin America supportsolutions@symantec.com
Contents
Figures ........................................................................................................................................ 9
Tables ....................................................................................................................................... 10
Chapter 1 About this guide ............................................................................... 11
Introducing this guide ........................................................................................................... 11
Product version ....................................................................................................................... 11
Product documentation ......................................................................................................... 11
NetBackup 5220 and Symantec Storage Shelf documents ................................... 11
NetBackup 5200 Series documentation .................................................................... 12
Chapter 2 Introduction ..................................................................................... 13
Physical description ................................................................................................................ 14
NetBackup 5220 front and rear views ....................................................................... 14
Symantec Storage Shelf front and rear views .......................................................... 14
Dimensions ...................................................................................................................... 15
Panels, slots and ports .................................................................................................. 16
NetBackup 5220 rear panel - details .......................................................................... 19
NetBackup 5220 control panel .................................................................................... 24
Symantec Storage Shelf ports .............................................................................................. 26
Chapter 3 Chapter 3 Safety ............................................................................... 27
Overview ................................................................................................................................... 27
Symbol conventions................................................................................................................ 28
Identifier conventions ............................................................................................................ 28
Electrical safety ....................................................................................................................... 30
High voltage precautions ............................................................................................. 30
Power cables .................................................................................................................... 31
Electrical storms ............................................................................................................ 31
ESD (Electrostatic Discharge) .................................................................................... 31
Power On work ....................................................................................................................... 32
Power on/off ................................................................................................................... 32
Troubleshooting ............................................................................................................. 33
Additional safety precautions ............................................................................................... 34
Lifting heavy objects ..................................................................................................... 34
Plugging and unplugging boards .............................................................................. 34
Bundling signal cables .................................................................................................. 35
Chapter 4 Chapter 4 Installation requirements ................................................ 37
Environmental requirements ............................................................................................... 37
Power supply requirements .................................................................................................. 38
Power values ................................................................................................................... 38
Power supplies ................................................................................................................ 38
Power cable and power socket .................................................................................... 38
Heat dissipation ....................................................................................................................... 39
Heat dissipation guidelines .......................................................................................... 39
Air flow ............................................................................................................................ 39
Installation checklist .............................................................................................................. 40
Chapter 5 Chapter 5 Preparing materials ......................................................... 41
Tools and meters .................................................................................................................... 41
Required documents ............................................................................................................... 43
Chapter 6 Chapter 6 Unpacking and checking the devices ............................... 44
Chapter 7 Chapter 7 Hardware installation ...................................................... 46
Installation preparations ....................................................................................................... 47
Learning the product .................................................................................................... 47
Learning safety precautions ........................................................................................ 47
Checking installation requirements .......................................................................... 47
Preparing materials ....................................................................................................... 47
Unpacking and checking the devices ........................................................................ 47
ESD-Preventive measures ........................................................................................... 48
Assuring rack readiness ........................................................................................................ 50
Installing the RAID card and accessories ......................................................................... 51
Chapter 8 Chapter 8 Installing hardware into racks ......................................... 58
Installing the NetBackup 5220 guide rails ....................................................................... 58
Installing the NetBackup 5220 into a rack ....................................................................... 58
Installing the Symantec Storage Shelf guide rails .......................................................... 59
Installing the Symantec Storage Shelf into a rack .......................................................... 60
Chapter 9 Chapter 9 Cables .............................................................................. 61
Cable examples ........................................................................................................................ 61
Connecting the VGA Cable .................................................................................................. 65
Connecting network cables .................................................................................................. 66
Connecting optical fibers ...................................................................................................... 67
Connecting the NetBackup 5220 power cables ............................................................... 69
Connecting the Symantec Storage Shelf power cables .................................................. 70
Connecting the NetBackup 5220 and the Symantec Storage Shelf ............................. 71
8 Contents
Chapter 10 Chapter 10 Powering on the NetBackup 5220 ................................ 72
Check before powering on .................................................................................................... 72
Powering on the NetBackup 5220 ...................................................................................... 73
On/Off switch ................................................................................................................. 74
Powering off the NetBackup 5220 ...................................................................................... 74
Figures
NetBackup 5220 front ................................................................................................................................................ 14
NetBackup 5220 rear .................................................................................................................................................. 14
Symantec Storage Shelf front ................................................................................................................................... 14
Symantec Storage Shelf rear ..................................................................................................................................... 15
NetBackup 5220 front panel - details ..................................................................................................................... 16
NetBackup 5220 disk drive modules ...................................................................................................................... 18
NetBackup 5220 rear panel - details ....................................................................................................................... 19
NetBackup 5220 and Symantec Storage Shelf connections .............................................................................. 20
NetBackup 5220 rear panel ports ............................................................................................................................ 20
NetBackup 5220 RAID card ..................................................................................................................................... 21
NetBackup 5220 2-port 10GE NIC ........................................................................................................................ 21
NetBackup 5220 4-port GE NIC ............................................................................................................................. 22
NetBackup 5220 2-port 8Gb FC HBA ................................................................................................................... 23
NetBackup 5220 control panel ................................................................................................................................. 24
Symantec Storage Shelf ports .................................................................................................................................. 26
Air flow of the NetBackup 5220 .............................................................................................................................. 39
Shock Watch label and indicator ............................................................................................................................. 45
ESD-preventive wrist strap with a plug ................................................................................................................ 48
ESD-preventive gloves .............................................................................................................................................. 49
ESD-preventive clothes ............................................................................................................................................. 50
Removing the NetBackup 5220 chassis cover ...................................................................................................... 52
Chassis with cover removed ..................................................................................................................................... 52
Chassis with air duct .................................................................................................................................................. 53
Chassis with riser assembly and air duct removed .............................................................................................. 54
DIMM sockets ............................................................................................................................................................. 54
Battery screw holes on RAID controller card ...................................................................................................... 55
Riser card assembly, upside down ........................................................................................................................... 56
Rear of riser card assembly with slots 1-5 ............................................................................................................ 56
Symantec Storage Shelf rack handles ..................................................................................................................... 60
Rear connections of the NetBackup 5220 .............................................................................................................. 64
VGA Connection ......................................................................................................................................................... 65
NetBackup 5220 network ports (rear panel)......................................................................................................... 66
Optical fiber .................................................................................................................................................................. 68
Connecting NIC cards ............................................................................................................................................... 68
Connecting AC power cables of the NetBackup 5220 (rear view) ................................................................... 69
Connecting AC power cables of the Symantec Storage Shelf (rear view) ...................................................... 70
SAS cable connections between the NetBackup 5220 and Symantec Storage Shelf ................................... 71
Installation confirmation ........................................................................................................................................... 72
NetBackup 5220 AC power connections ............................................................................................................... 73
NetBackup 5220 control panel and On/Off switch ............................................................................................. 74
NetBackup 5220 On/Off switch .............................................................................................................................. 74
10 Contents
Tables
NetBackup 5220 and Symantec Storage Shelf documentation set ................................................................... 12
Disk module LEDs ...................................................................................................................................................... 17
Port descriptions for the 2-port 10GE NIC .......................................................................................................... 21
Technical specifications for the 2-port 10GE NIC .............................................................................................. 22
Port descriptions for the 4-port GE NIC .............................................................................................................. 22
Technical specifications for the 4-port GE NIC .................................................................................................. 22
Port descriptions for the 2-port 8Gb FC HBA..................................................................................................... 23
Technical specifications for the 2-port 8Gb FC HBA ........................................................................................ 23
Symantec Storage Shelf ports ................................................................................................................................... 26
Warning symbols ........................................................................................................................................................ 28
Warning and safety identifiers ................................................................................................................................. 28
Temperature and humidity requirements ............................................................................................................. 37
Power values ................................................................................................................................................................. 38
Installation checklist ................................................................................................................................................... 40
Tools ............................................................................................................................................................................... 41
Documents .................................................................................................................................................................... 43
Cables ............................................................................................................................................................................. 61
NetBackup 5220 network ports (rear panel) ......................................................................................................... 66
Chapter 1
About this guide
Introducing this guide
This document describes hardware installation procedures for the NetBackup 5220
and the Symantec Storage Shelf. The document is intended for technical support
engineers.
Product version
The following table lists the product version related to this document.
Product Name Product Version
NetBackup 5220 2.0
Symantec Storage Shelf 2.0
Product documentation
NetBackup 5220 and Symantec Storage Shelf documents
The six documents listed below are specific to the NetBackup 5220 appliance and the
Symantec Storage Shelf. Additional information can be obtained in NetBackup 5200
(52xx) Series documentation, listed in the next section.
12 About this guide
Product documentation
NetBackup 5220 and Symantec Storage Shelf documentation set
Document
Product Description
Hardware Installation Guide
Hardware Troubleshooting Guide
Software Troubleshooting Guide
Safety Guide
Maintenance Guide
NetBackup 5200 Series documentation
The NetBackup 5200 Series documentation has comprehensive software
information. Features in the 5200 series documents may not be exactly the same as
those in the NetBackup 5220 and Symantec Storage Shelf but these documents
provide details, background information and usage scenarios.
Go to
http://www.symantec.com/docs/DOC2792
NetBackup 5200 Series Administrator’s Guide
to download 5200 series
documents.
This document contains the following types of information:
Deployment information
Administering your appliance
Monitoring information
NetBackup 5200 Series Command Reference Guide
The NetBackup 5200 Series Command Reference Guide contains detailed
information about the NetBackup appliance commands that you can run from the
NetBackup appliance shell menu. Each command contains a brief description of the
primary function of the command, a synopsis, and descriptions of each of the options
listed in the synopsis. The NetBackup appliance shell menu is an interactive shell
that is available on the 52xx appliances through SSH. This menu interface enables
you to perform most of the administration functions that are necessary to administer
a NetBackup 5200 series appliance.
Chapter 2
Introduction
The NetBackup 5220 is an integrated high-density, high-performance backup
appliance. It encapsulates network backup needs. The unit is easy to install and
manage. It is a scalable appliance with an internal capacity of 4.5 TB formatted
capacity and the ability to add another 24 TB with 2 TB disks or 36 TB with 3 TB
disks of external storage via the Symantec Storage Shelf, a disk expansion unit. The
NetBackup 5220 enclosure is 2U high and the Symantec Storage Shelf enclosure is
3U high. Both devices fit into standard 19” racks.
Some components of both devices are hot-swappable; they can be removed and
replaced without powering down either device. Other components are not
hot-swappable; they require powering down of the entire system and devices. Refer
to the NetBackup 5220 and Symantec Storage Shelf Hardware Troubleshooting Guide for
detailed lists of hot-swappable and non-hot-swappable components.
14 Introduction
Physical description
Physical description
NetBackup 5220 front and rear views
NetBackup 5220 front
NetBackup 5220 rear
Symantec Storage Shelf front and rear views
Symantec Storage Shelf front
Introduction
Physical description
15
Symantec Storage Shelf rear
Dimensions
Dimensions of the NetBackup 5220:
Height: 8.7 cm (3.5”)
Width: 43.0 cm (16.9”)
Depth: 70.4 cm (27.8”)
Weight without drives: 29.5 Kg (65 lbs)
Weight with drives: 32.2 Kg (71 lbs) approximate
The installation height (the space occupied by a NetBackup 5220 in a rack cabinet) is
2U (1U = 44.5 cm). The appliance can be installed in a rack cabinet that is 19 inches
(1 inch = 2.54 cm) wide and 100 cm deep (or deeper).
Dimensions of the Symantec Storage Shelf:
Height: 13.1 cm (5.25”)
Width: 44.7 cm (17.6”)
Depth: 56.1 cm (22.1”)
Weight without drives: 26.5 Kg (58.4 lbs)
Weight with drives: 32.5Kg (71.7 lbs)
assuming 1.1lbs per drive
The installation height (the space occupied by a Symantec Storage Shelf in a rack
cabinet) is 3U (1U = 44.5 cm). It can be installed in a rack cabinet that is 19 inches (1
inch = 2.54 cm) wide and 100 cm deep (or deeper).
16 Introduction
Physical description
Panels, slots and ports
This section describes the front and rear panels, ports, and indicators of the
NetBackup 5220 and Symantec Storage Shelf.
NetBackup 5220 front panel - details
Letter Description
A Rack handle
B Disk modules containing one SAS disk drive and one disk carrier each (qty 8,
labeled 0 through 7 from left to right) (hot swappable)
C Hot spare disk module, slot #7
D
Drive tray containing two SATA hard disk drives (not hot swappable)
E Slimline drive bay (functionality not available with NetBackup 5220)
F
Control panel with system LED indicators, on/off button, scroll mechanism
to obtain system messages
Introduction
Physical description
17
Disk drive features
The disk drives have the following features:
The OS of the NetBackup 5220 is installed on system disks that are not
hot-swappable.
The disk in slot 7 of the drive is designated as the spare disk.
If a disk in slot 0 through 6 fails or is removed, the spare disk contains backed
up data.
Provide storage capacity
The NetBackup 5220 can provide storage capacity for storing other data
besides the system data on the system disks. Except for the system disks and
hot spare disks, all other disks are data disks and provide storage capacity.
When data is being read or written on disks, do not power off the device by
turning off the power. Otherwise, the disks data may be damaged.
To power off the device correctly, stop reading and writing data on the disks
first. Then send a shutdown command through the OS.
Disk module LEDs
One disk inside a carrier defines the “Disk Module.” There are two LEDs on each
disk module. One LED indicates disk status. The other LED indicates Power and/or
Activity.
Disk module LEDs
LED Color/State Indication
Disk Status Green Drive has been configured.
Power/Activity Solid Green
Solid Blue
System carrier contains a disk drive. Storage
Shelf carrier contains drive
Power/Activity Not lit The carrier does not contain a disk drive.
Power/Activity Flashing
Green or Blue
Drive activity is in progress.
Green = System, Blue = Storage Shelf
18 Introduction
Physical description
Notes:
Disk slots are labeled 0 through 7, from left to right. Slot 7 is the hot spare disk.
Disks in the other slots are data disks that form a RAID 6 group.
NetBackup 5220 disk drive modules
Introduction
Physical description
19
NetBackup 5220 rear panel - details
NetBackup 5220 rear panel - details
Letter Description
A Low Profile PCI Express Add-in Card Slots (qty 2)
B Full-height PCI Add-in Card Slots (qty 3)
C Upper Power Supply Module
D Upper Power Receptacle
E Lower Power Receptacle
F Lower Power Supply Module
G I/O Expansion Module (optional)
H Remote Management Module NIC (optional)
I NIC1 Private management Ethernet port
J NIC 2 Service network Ethernet port
K USB 6
L USB 5
M DB-9 Serial B Connector
N Video
O RJ-45 Serial A Connector
20 Introduction
Physical description
Rear panel connection between devices
NetBackup 5220 and Symantec Storage Shelf connections
NetBackup rear panel ports
NetBackup 5220 rear panel ports
Letter Description
A Serial Port (RJ-45)
B Video Port
C and D USB Ports
E Service Ethernet port (NIC 2), used for transferring data in or out of the
device
F Private Ethernet port (NIC 1), used for hardware management
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Symantec NetBackup 5220 Hardware Installation Manual

Symantec
Brand
Symantec
Model
NetBackup 5220
Type
Hardware Installation Manual
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